1

Canon iRC2550i Trouble Error Codes

Code Description Remedy
Abnormality high temperature error
of the fixing unit
Detect high temperature by the Replace the fixing unit, Replace the main power
E001- main thermistor (software). Software supply PCB, Replace the DC controller PCB To
0000 detects that the temperature recover from the error: In service mode
detected by the main thermistor is COPIER>FUNCTION> CLEAR>ERR
abnormally high (above 260 deg C)
for 500 ms continuously.
Abnormality high temperature error
of the fixing unit
Detect high temperature by the sub Replace the fixing unit, Replace the main power
E001- thermistor (software). Software supply PCB, Replace the DC controller PCB To
0001 detects that the temperature recover from the error: In service mode
detected by the sub thermistor is COPIER>FUNCTION> CLEAR>ERR
abnormally high (above 260 deg C)
for 500 ms continuously.
Abnormality high temperature error
of the fixing unit
Detect high temperature by the sub Replace the fixing unit, Replace the main power
E001- thermistor (hardware). Hardware supply PCB, Replace the DC controller PCB To
0003 detects that the temperature recover from the error: In service mode
detected by the contact type COPIER>FUNCTION> CLEAR>ERR
thermistor is abnormally high (above
230 deg C).
Error in the low temperature of the Check the connection of the main
fixing unit thermistor/thermal switch. Check open circuit of
Detects the temperature detected heater. Replace the cover switch. Replace the
E003-
by the main thermistor is abnormally fixing unit. Replace the main power supply PCB.
0000
low (below 120 deg C) for 1 sec Replace the DC controller PCB. Clear the error in
continuously after passing 20 sec service mode: COPIER > FUNCTION > CLEAR >
from turning ON the fixing heater. ERR.
Error in the low temperature of the Check on connection of the sub thermistor/thermo
fixing unit switch, Replace the fixing unit, Check on a break
Detects the temperature detected in the heater, Replace the cover switch, Replace
E003-
by the sub thermistor is abnormally the main power supply PCB, Replace the DC
0001
low (below 70 deg C) for 1 sec controller PCB To recover from the error: In
continuously while adjusting print service mode COPIER>FUNCTION>CLEAR
temperature. >ERR
Error in the low temperature of the
fixing unit
E003- Clear the error in service mode: COPIER >
Detects the abnormally low
0002 FUNCTION > CLEAR > ERR.
temperature (open circuit) when
turning ON the fixing heater.
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Thermistor is not connected

- Confirm the cable connection - Replace the cable
E004- During walm-up rotation, the
exchange, and established - Replace the fixing
0000 thermistor connection signal
unit - Replace the DC controller PCB.
(FUSER CNCTX) is open.
Error in pressure/release of fixing
film unit
Check the pressure/release mechanism. Check
E009- In case that the output of fixing
the connection of the connector. Replace the
0001 automatic pressure phase sensor is
motor.
not changed although
rotating/reversing the fixing motor
Drum/ITB motor error
E012- Lock of the motor fails to be Check on connection of the connector, Replace
0000 detected 3 sec or more after the the motor
motor starts to operate.
Error in the waste toner motor
E013-
Detects the fault in the waste toner Replace the waste toner motor.
0001
motor
Error in the waste toner motor
E013- Indicates that the waste toner motor Replace the waste toner motor. Replace the DC
0002 does not rotate due to the open controller PCB.
circuit.
Error in the registration/multifeeder
motor
Indicates that the signal indicates
E015- Check on connection of the connector, Replace
the motor rotates with the target
0000 the motor
speed is not sent to the port after
passing more than 3 sec from the
startup of the motor.
Error in the developing assembly
(toner fault: ATR error)
Indicates that the patch level is Clean the ATR sensor window. Check the
E020-
higher than the upper limit of the mounting of the developing assembly. Check the
0010
target although setting it as the ATR sensor open circuit. Replace the ATR sensor.
minimum when initializing Yellow
ATR.
Error in the developing assembly
(toner fault: ATR error)
Indicates that the patch level is Clean the ATR sensor window. Check the
E020-
higher than the upper limit of the mounting of the developing assembly. Check the
0011
target although setting it as the ATR sensor open circuit. Replace the ATR sensor.
minimum when initializing Magenta
ATR.
Error in the developing assembly
Clean the ATR sensor window. Check the
E020- (toner fault: ATR error)
mounting of the developing assembly. Check the
0012 Indicates that the patch level is
ATR sensor open circuit. Replace the ATR sensor.
higher than the upper limit of the
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target although setting it as the

minimum when initializing Cyan
ATR.

Code Description Remedy

Error in the developing assembly (toner fault:
ATR error) Clean the ATR sensor window. Check
E020- Indicates that the patch level is higher than the mounting of the developing
0013 the upper limit of the target although setting assembly. Check the ATR sensor open
it as the minimum when initializing Black circuit. Replace the ATR sensor.
ATR.
Error in the developing assembly (toner fault:
ATR error) Clean the ATR sensor window. Check
E020- Indicates that the patch level is lower than the mounting of the developing
0020 the lower limit of the target although setting it assembly. Check the ATR sensor open
as the maximum when initializing Yellow circuit. Replace the ATR sensor.
ATR.
Error in the developing assembly (toner fault:
ATR error) Clean the ATR sensor window. Check
E020- Indicates that the patch level is lower than the mounting of the developing
0021 the lower limit of the target although setting it assembly. Check the ATR sensor open
as the maximum when initializing Magenta circuit. Replace the ATR sensor.
ATR.
Error in the developing assembly (toner fault:
ATR error) Clean the ATR sensor window. Check
E020- Indicates that the patch level is lower than the mounting of the developing
0021 the lower limit of the target although setting it assembly. Check the ATR sensor open
as the maximum when initializing Magenta circuit. Replace the ATR sensor.
ATR.
Error in the developing assembly (toner fault:
Clean the ATR sensor window. Check
ATR error)
E020- the mounting of the developing
Indicates that the patch level is lower than
0022 assembly. Check the ATR sensor open
the lower limit of the target although setting it
circuit. Replace the ATR sensor.
as the maximum when initializing Cyan ATR.
Error in the developing assembly (toner fault:
Clean the ATR sensor window. Check
ATR error)
E020- the mounting of the developing
Indicates that the patch level is lower than
0023 assembly. Check the ATR sensor open
the lower limit of the target although setting it
circuit. Replace the ATR sensor.
as the maximum when initializing Black ATR.
Error in the developing assembly (toner fault: Check the toner leakage from the toner
E020- ATR error) buffer block within the developing
0100 Measured density value of patch for Yellow assembly. Replace the patch image
is higher than the upper limit. reading sensor.
E020- Error in the developing assembly (toner fault: Check the toner leakage from the toner
0101 ATR error) buffer block within the developing
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Measured density value of patch for assembly. Replace the patch image
Magenta is higher than the upper limit. reading sensor.
Error in the developing assembly (toner fault: Check the toner leakage from the toner
E020- ATR error) buffer block within the developing
0102 Measured density value of patch for Cyan is assembly. Replace the patch image
higher than the upper limit. reading sensor.
Error in the developing assembly (toner fault: Check the toner leakage from the toner
E020- ATR error) buffer block within the developing
0103 Measured density value of patch for Black is assembly. Replace the patch image
higher than the upper limit. reading sensor.
Error in the developing assembly (toner fault: Check the toner leakage from the toner
E020- ATR error) buffer block within the developing
0200 Measured density value of patch for Yellow assembly. Replace the patch image
is lower than the lower limit. reading sensor.
Error in the developing assembly (toner fault: Check the toner leakage from the toner
E020- ATR error) buffer block within the developing
0201 Measured density value of patch for assembly. Replace the patch image
Magenta is lower than the lower limit. reading sensor.
Error in the developing assembly (toner fault: Check the toner leakage from the toner
E020- ATR error) buffer block within the developing
0202 Measured density value of patch for Cyan is assembly. Replace the patch image
lower than the lower limit. reading sensor.
Error in the developing assembly (toner fault: Check the toner leakage from the toner
E020- ATR error) buffer block within the developing
0203 Measured density value of patch for Black is assembly. Replace the patch image
lower than the lower limit. reading sensor.
Developing motor error
Check on connection of the developing
Indicates that the signal indicates the motor
E021- motor and the DC controller PCB,
rotates with the target speed is not sent to
0000 Replace the DC controller PCB, Replace
the port after passing more than 3 sec from
the developing motor
the startup of the motor.

Code Description Remedy

Error in the toner motor
Check on connection of the toner motor and the DC controller
E025- Indicates an error of Y
PCB, Replace the DC controller PCB, Replace the toner
0000 developing assembly
motor
toner supply
Error in the toner motor
Check on connection of the toner motor and the DC controller
E025- Indicates an error of M
PCB, Replace the DC controller PCB, Replace the toner
0001 developing assembly
motor
toner supply
Error in the toner motor Check on connection of the toner motor and the DC controller
E025-
Indicates an error of C PCB, Replace the DC controller PCB, Replace the toner
0002
developing assembly motor
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toner supply
Error in the toner motor Check on connection of the toner motor and the DC controller
E025-
Error of Bk developing PCB, Replace the DC controller PCB, Replace the toner
0003
assembly toner supply motor
Check on connection of the toner motor and the DC controller
E025- Error in the toner motor
PCB, Replace the DC controller PCB, Replace the toner
0100 Y buffer supply error
motor
Check on connection of the toner motor and the DC controller
E025- Error in the toner motor
PCB, Replace the DC controller PCB, Replace the toner
0101 M buffer supply error
motor
Check on connection of the toner motor and the DC controller
E025- Error in the toner motor
PCB, Replace the DC controller PCB, Replace the toner
0102 C buffer supply error
motor
Check on connection of the toner motor and the DC controller
E025- Error in the toner motor
PCB, Replace the DC controller PCB, Replace the toner
0103 Bk buffer supply error
motor
The counter of the NE
controller fails to
E032-
operate. Check on a break in the cable
0001
A break in the count
pulse signal is detected.
OHP sensor error
The sampling data
E045- measured during initial
Replace the OHP sensor
0000 multiple rotations is
lower than the specific
level.
High voltage-related Check on the primary transfer roller spring, Clean the position
error (Primary transfer) where the primary transfer roller contacts, Replace the
E067- The first detected primary transfer roller, Replace the drum unit Check a value of
0101 current of primary COPIER> DISPLAY> MISC> DRM-LIFE, and replace the
transfer ATVC is the drum unit if the value is near 100 because the drum may have
threshold or more. reached its life expectancy.
High voltage-related Check on the primary transfer roller spring, Clean the position
error (Primary transfer) where the primary transfer roller contacts, Replace the
E067- The two detected primary transfer roller, Replace the drum unit Check a value of
0102 currents of primary COPIER> DISPLAY> MISC> DRM-LIFE, and replace the
transfer ATVC are both drum unit if the value is near 100 because the drum may have
the threshold or less. reached its life expectancy.
High voltage-related Check on the primary transfer roller spring, Clean the position
error (Primary transfer) where the primary transfer roller contacts, Replace the
E067- The two detected primary transfer roller, Replace the drum unit Check a value of
0103 currents of primary COPIER> DISPLAY> MISC> DRM-LIFE, and replace the
transfer ATVC are the drum unit if the value is near 100 because the drum may have
same each other. reached its life expectancy.
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BD error
Check on connection between the laser scanner unit and the
E100- Lock of the BD control
DC controller PCB, Check on 24V line fuse, Replace the laser
0000 fails while rotation of the
scanner unit
polygon motor is stable.
Error in polygon motor
BD control is not locked Check on connection between the laser scanner unit and the
E110-
when 5 sec passed after DC controller PCB, Check on 24V line fuse, Replace the laser
0000
the activation of polygon scanner unit.
motor.

Code Description Remedy

Error in polygon motorSpeed lock of the FG Check on connection between the laser
E110- speed control fails to be executed 5 sec scanner unit and the DC controller PCB,
0001 after the polygon motor starts to operate Check on 24V line fuse, Replace the laser
(Does not reach the specified speed). scanner unit.
Error in IMG1 (error in add-on)
E193-
Error in initialization of image ASIC of DC Replace DC controller PCB
0001
controller PCB (IMG)
CIS unit HP detection error Disconnect and then connect the
E202- The HP sensor fails to be ON after the CIS connector, Replace the scanner HP
0001 unit moves backward for a specific distance sensor, Replace the scanner motor,
or more. Replace the reader controller PCB
CIS unit HP detection error Disconnect and then connect the
E202- The HP sensor fails to be OFF after the CIS connector, Replace the scanner HP
0002 unit moves forward for a specific distance or sensor, Replace the scanner motor,
more. Replace the reader controller PCB
Disconnect and then connect the
CIS light quantity error
connector, Replace the document lamp
E225- Normal light-up of the lamp fails to be
(xenon tube), Replace the CIS, Replace
0001 confirmed at the time of power-on and
the inverter PCB, Replace the reader
shading correction when a job starts.
controller PCB.
E227- Power supply error in the reader unit Disconnect and connect the power supply
0001 24V port is off at power-on. connector, Replace the power supply
E227- Power supply error in the reader unit Disconnect and connect the power supply
0002 24V port is off when a job starts. connector, Replace the power supply
E227- Power supply error in the reader unit Disconnect and connect the power supply
0003 24V port is off when a job terminates. connector, Replace the power supply
E227- Power supply error in the reader unit Disconnect and connect the power supply
0004 24V port is off during a drive under load. connector, Replace the power supply
Disconnect and connect the main
E240- Error in communication of controller controller PCB (sub SJ-A/ PDRM-EF-A),
0000 Error in communication data. or replace it. Replace the main controller
PCB (main).
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Error in communication of controller

Check connector, check connection of
There is no response when 3 sec passed
E240- sub PCB in the controller box, check /
since the main controller had sent the
0001 replace DC controller PCB / main
pickup request to DC controller during
controller PCB
printing.
Error in communication of controller
Check connector, check connection of
There is no response when 4 sec passed
E240- sub PCB in the controller box, check /
since the main controller had sent the
0002 replace DC controller PCB / main
request for image output to DC controller
controller PCB
during printing.
Check connector, check connection of
E240- Error in communication of controller sub PCB in the controller box, check /
0003 The engine is activated when jam occurs. replace DC controller PCB / main
controller PCB
Check connector, check connection of
Error in communication of controller
E240- sub PCB in the controller box, check /
When 90 seconds pass as the pre-rotation
0004 replace DC controller PCB / main
end waiting
controller PCB
Check connector, check connection of
Error in communication of controller
E240- sub PCB in the controller box, check /
When 90 seconds pass as the Dhalf
0005 replace DC controller PCB / main
beginning waiting
controller PCB

Code Description Remedy

Control panel unit error
E243- Communication between the Check on connection between the main controller PCB
0000 main controller and the control and the control panel unit
panel unit is abnormal.
Error in connection of the
flexible cable on the DC
controller PCB
E244- Check the connection of the flexible cable, replace the
Error in connection of the
0000 DC controller PCB
flexible cable on the DC
controller PCB (right side (1
pc.))
Error in connection of the
flexible cable on the DC
controller PCB
E244- Check the connection of the flexible cable, replace the
Error in connection of the
0001 DC controller PCB
flexible cable on the DC
controller PCB (left side (3
pc.))
Backup memory error
E248- Check on connection of the SRAM PCB, Replace the
Check error of the SRAM PCB
0000 SRAM PCB
(at start up)
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Backup memory error

E248-
Reader controller EEPROM Replace the reader controller PCB
0001
error at power-on
Backup memory error
E248-
Reader controller EEPROM Replace the reader controller PCB
0002
writing error
Backup memory error
E248- Reader controller EEPROM
Replace the reader controller PCB
0003 reading error after check error
writing
Main controller PCB error
Disconnect and connect the main controller PCB (sub
E351- Communication error of the
SJ-A/ PDRM-EF-A/R-A), or replace it. Replace the
0000 main controller PCB occurs at
main controller PCB (main).
start-up.
- Check the connection of the cable - Check on
E400- Feeder communication error connection between the ADF controller PCB and the
0001 Checksum error main controller PCB (sub), Replace the ADF controller
PCB, Replace the main controller PCB (sub
- Check the connection of the cable - Check on
E400- Feeder communication error connection between the ADF controller PCB and the
0002 Reception status error main controller PCB (sub), Replace the ADF controller
PCB, Replace the main controller PCB (sub
- Check the connection of the cable - Check on
E400- Feeder communication error connection between the ADF controller PCB and the
0003 Reception interrupt error main controller PCB (sub), Replace the ADF controller
PCB, Replace the main controller PCB (sub
E413- Pressure motor trouble
Replace the pressure motor.
0001 Pressure HP sensor OPEN
E413- Pressure motor trouble
Replace the pressure motor.
0002 Pressure HP sensor CLOSE
Error in different feeder model
E490-
Feeder for other model is Connect an appropriate feeder
0001
detected.
Finisher internal Check on connection between the saddle stitcher
E503- communication error controller PCB and the finisher controller PCB,
0002 Communication error between Replace the finisher controller PCB, Replace the
the finisher and the saddle unit saddle stitcher controller PCB

Code Description Remedy

Finisher internal communication Check on connection between the saddle stitcher
E503- error controller PCB and the finisher controller PCB,
0003 Communication error between the Replace the finisher controller PCB, Replace the
finisher and the puncher unit saddle stitcher controller PCB
 9

Check on connection between the DC controller

Finisher backup memory error
E505- PCB and the finisher controller PCB, Replace the
Data stored in the backup memory is
0001 finisher controller PCB, Replace the DC
abnormal.
controller PCB
Check on connection between the puncher
Finisher backup memory error
E505- controller PCB and the finisher controller PCB,
Abnormality of puncher unit
0002 Replace the finisher controller PCB, Replace the
EEPROM data
puncher controller PCB
Finisher backup memory error
E505-
Finisher controller EEPROM writing Replace the finisher controller PCB
0003
error
Finisher backup memory error
E505-
Finisher controller EEPROM writing Replace the finisher controller PCB
0004
timeout error
Error in different model Replace to the supported pickup option (side
E508-
At start-up, when the pickup/delivery paper deck), delivery option (finisher) for this
0001
option for different model is detected. model.
Stack delivery error / End assist
motor error Finisher-Z1 Check on a drive of the stack retaining roller,
E514-
The HP sensor fails to be ON within Replace the return belt U-turn HP sensor (SR5) ,
8001
1500ms after the return belt starts to Replace the stack delivery motor (M2)
move to its HP.
Stack delivery error / End assist
motor error Finisher-Y1, Saddle
E514- Finisher-Y2 Replace the end assist HP sensor (PI39) ,
8001 The HP sensor fails to be OFF after Replace the end assist motor (M39)
the end assist motor rotates for a
specific period of time.
Stack delivery error / End assist
motor error Finisher-Z1 Check on a drive of the stack retaining roller,
E514-
The HP sensor fails to be OFF within Replace the return belt U-turn HP sensor (SR5) ,
8002
1500ms after the return belt starts to Replace the stack delivery motor (M2)
move to the belt contact position.
Stack delivery error / End assist
motor error Finisher-Y1, Saddle
E514- Finisher-Y2 Replace the end assist HP sensor (PI39) ,
8002 The HP sensor fails to be ON after Replace the end assist motor (M39)
the end assist motor rotates for a
specific period of time.
Gear change motor error Finisher-
Y1, Saddle Finisher-Y2
E519- Replace the end assist HP sensor (PI39) ,
The HP sensor fails to be OFF after
8001 Replace the end assist motor (M39)
the end assist motor rotates for a
specific period of time.
E519- Gear change motor error Finisher- Replace the end assist HP sensor (PI39) ,
 10

8002 Y1, Saddle Finisher-Y2 Replace the end assist motor (M39)
The HP sensor fails to be ON after
the end assist motor rotates for a
specific period of time.
Rear alignment error Finisher-Z1
E530- The HP sensor fails to be ON within Replace the rear adjuster plate HP sensor (SR4)
8001 2000ms after the rear adjuster plate , Replace the rear adjuster plate motor (M4)
starts to move to its HP.
Front alignment error Finisher-Y1,
Saddle Finisher-Y2
E530- Replace the front adjuster plate HP sensor (PI36)
The HP sensor fails to be OFF after
8001 , Replace the front adjuster plate motor (M33)
the front jog motor rotates for a
specific period of time.
Rear alignment error Finisher-Z1
E530- The HP sensor fails to be OFF within Replace the rear adjuster plate HP sensor (SR4)
8002 1000ms after the rear adjuster plate , Replace the rear adjuster plate motor (M4)
starts to move from its HP.

Code Description Remedy

Front alignment error Finisher-Y1, Saddle
Finisher-Y2 Replace the front adjuster plate HP sensor
E530-
The HP sensor fails to be ON after the (PI36) , Replace the front adjuster plate
8002
front job motor rotates for a specific motor (M33)
period of time.
Staple error Finisher-Z1
The HP sensor fails to be ON within
E531- Replace the stapling HP sensor (SR18) ,
500ms after the staple motor starts to
8001 Replace the staple motor (M9)
drive in the reverse direction to recover
from a staple jam.
Staple error Finisher-Y1, Saddle Finisher-
Y2
E531- Replace the staple HP sensor (PI50) ,
The HP sensor fails to be OFF after the
8001 Replace the staple motor (M41)
staple motor rotates for a specific period
of time.
Staple error Finisher-Z1
E531- The HP sensor fails to be OFF within Replace the stapling HP sensor (SR18) ,
8002 500ms after the staple motor starts to Replace the staple motor (M9)
drive.
Staple error
E531- The HP sensor fails to be ON after the Replace the staple HP sensor (PI50) ,
8002 staple motor rotates for a specific period Replace the staple motor (M41)
of time.
E532- Staple unit shift error Finisher-Z1 Replace the stapler slide HP sensor (SR6) ,
8001 The HP sensor fails to be ON within Replace the stapler slide motor (M8)
 11

11000ms after the staple unit starts to

move to the stapling HP.
Staple unit shift error Finisher-Y1, Saddle
Finisher-Y2
E532- Replace the stapler shift HP sensor (PI50) ,
The HP sensor fails to be OFF after the
8001 Replace the stapler shift motor (M35)
staple shift motor rotates for a specific
period of time.
Staple unit shift error Finisher-Z1
E532- The HP sensor fails to be OFF within Replace the stapler slide HP sensor (SR6) ,
8002 1000ms after the staple unit starts to Replace the stapler slide motor (M8)
move from its HP.
Staple unit shift error
E532- The HP sensor fails to be ON after the Replace the stapler shift HP sensor (PI50) ,
8002 stapler shift motor rotates for a specific Replace the stapler shift motor (M35)
period of time.
Swing error Check on operation of the stack delivery
E535- The HP sensor fails to be ON within motor swing mechanism, Replace the swing
8001 2000ms after the swing arm starts to cam HP sensor (SR7) , Replace the swing
move to its HP. cam motor (M5)
Swing error Finisher-Y1, Saddle Finisher-
Y2
E535- Replace the swing HP sensor (PI35) ,
The HP sensor fails to be OFF after the
8001 Replace the swing motor (M36)
swing motor rotates for a specific period
of time.
Swing error Finisher-Z1 Check on operation of the stack delivery
E535- The HP sensor fails to be OFF within motor swing mechanism, Replace the swing
8002 1000ms after the swing arm starts to cam HP sensor (SR7) , Replace the swing
move from its HP cam motor (M5)
Swing error
E535- The HP sensor fails to be ON after the Replace the swing HP sensor (PI35) ,
8002 swing motor rotates for a specific period Replace the swing motor (M36)
of time.
Front alignment error Finisher-Z1 Replace the front adjuster plate HP sensor
E537- The HP sensor fails to be ON within (SR3) , Replace the front adjuster plate
8001 2000ms after the front adjuster plate motor (M3) , Replace the adjuster plate drive
starts to move to its HP. belt
Rear alignment error Finisher-Y1, Saddle
Finisher-Y2 Replace the rear adjuster plate HP sensor
E537-
The HP sensor fails to be OFF after the (PI37) , Replace the rear adjuster plate
8001
swing motor rotates for a specific period motor (M34)
of time.

Code Description Remedy

E537- Front alignment error Finisher-Z1 Replace the front adjuster plate HP sensor (SR3) ,
 12

8002 The HP sensor fails to be OFF Replace the front adjuster plate motor (M3) ,
within 1000ms after the front Replace the adjuster plate drive belt
adjuster plate starts to move from its
HP.
Rear alignment error Finisher-Y1,
Saddle Finisher-Y2
E537- Replace the rear adjuster plate HP sensor (PI37) ,
The HP sensor fails to be ON after
8002 Replace the rear adjuster plate motor (M34)
the swing motor rotates for a
specific period of time.
Upper tray up/down error Finisher-
E540- Y1, Saddle Finisher-Y2 Replace the shift motor (M37) of the tray 1,
8001 The upper tray up/down motor clock Replace the shift area sensor PCB of the tray 1
is abnormal.
Replace the stack tray top paper sensor (SR9) ,
Stack tray up/down error Finisher-
Replace the stack tray bottom paper sensor
E540- Z1
(SR10) , Replace the stack tray upper limit sensor
8002 Paper surface detection fails to end
(SR13) , Replace the stack tray lower limit sensor
within 1000ms.
(SR12) , Replace the stack tray shift motor (M7)
Upper tray up/down error Finisher-
E540- Replace the shift motor (M37) of the tray 1,
Y1, Saddle Finisher-Y2
8002 Replace the shift area sensor PCB of the tray 1
Area is abnormal.
Stack tray up/down error Finisher- Replace the stack tray top paper sensor (SR9) ,
Z1 Replace the stack tray bottom paper sensor
E540-
Encoder lock within 200ms fails to (SR10) , Replace the stack tray upper limit sensor
8003
reach 10pulse during paper surface (SR13) , Replace the stack tray lower limit sensor
detection. (SR12) , Replace the stack tray shift motor (M7)
Upper tray up/down error Finisher-
E540- Replace the shift motor (M37) of the tray 1,
Y1, Saddle Finisher-Y2
8003 Replace the shift area sensor PCB of the tray 1
The safety switch is activated.
Stack tray up/down error Finisher-
Z1 Replace the stack tray top paper sensor (SR9) ,
Outputs of the top paper sensor, Replace the stack tray bottom paper sensor
E540-
bottom paper sensor, tray upper (SR10) , Replace the stack tray upper limit sensor
8004
limit sensor, and tray lower limit (SR13) , Replace the stack tray lower limit sensor
sensor have abnormality during (SR12) , Replace the stack tray shift motor (M7)
paper surface detection.
Lower tray up/down error Finisher-
E542- Z1 Replace the shift motor (M38) of the tray 2,
8001 The lower tray up/down motor clock Replace the shift area sensor PCB of the tray 2
is abnormal.
Lower tray up/down error Finisher-
E542- Replace the shift motor (M38) of the tray 2,
Z1
8002 Replace the shift area sensor PCB of the tray 2
Area is abnormal.
E542- Lower tray up/down error Finisher- Replace the shift motor (M38) of the tray 2,
8003 Z1 Replace the shift area sensor PCB of the tray 2
 13

The safety switch is activated.

Paddle error Finisher-Z1
E577- The HP sensor fails to be ON within Replace the paddle HP sensor (SR8) , Replace
8001 1500ms after the paper retaining the paddle motor (M6)
paddle starts to move to its HP.
Paddle error Finisher-Z1
The HP sensor fails to be OFF
E577- Replace the paddle HP sensor (SR8) , Replace
within 1000ms after the paper
8002 the paddle motor (M6)
retaining paddle starts to move from
its HP.
Shutter unit error Finisher-Y1,
Replace the stack ejection motor (M32) , Replace
E584- Saddle Finisher-Y2
the shutter open/close clutch (CL31), Replace the
8001 The shutter open sensor fails to be
shutter HP sensor (PI45)
OFF (The shutter cannot be closed).
Shutter unit error Finisher-Y1,
Replace the stack ejection motor (M32) , Replace
E584- Saddle Finisher-Y2
the shutter open/close clutch (CL31), Replace the
8002 The shutter open sensor fails to be
shutter HP sensor (PI45)
ON (The shutter cannot be opened).

Code Description Remedy

Puncher motor error Puncher Unit
E590- Replace the puncher HP sensor,
The puncher HP sensor fails to be detected after the
8001 Replace the puncher motor
puncher motor is driven for 200ms.
Puncher motor error Puncher Unit
E590- The puncher fails to detect the puncher HP sensor Replace the puncher HP sensor,
8002 after the puncher motor stops during initial Replace the puncher motor
operation.
Puncher dust sensor error
E591- Replace the puncher dust
Light receiving voltage at the time of light emission
8001 sensor
is abnormal.
Puncher dust sensor error
E591- Replace the puncher dust
Light receiving voltage at the time of non-light-
8002 sensor
emission is abnormal.
Puncher side registration sensor error
E592-
Light receiving voltage at the time of light emission Replace the end sensor
8001
is abnormal.
Puncher side registration sensor error
E592-
Light receiving voltage at the time of non-light- Replace the end sensor
8002
emission is abnormal.
Puncher side registration sensor error
E592- Replace the side registration
Light receiving voltage at the time of light emission
8003 sensor 1
is abnormal.
E592- Puncher side registration sensor error Replace the side registration
 14

8004 Light receiving voltage at the time of non-light- sensor 1

emission is abnormal.
Puncher side registration sensor error
E592- Replace the side registration
Light receiving voltage at the time of light emission
8005 sensor 2
is abnormal.
Puncher side registration sensor error
E592- Replace the side registration
Light receiving voltage at the time of non-light-
8006 sensor 2
emission is abnormal.
Puncher side registration sensor error
E592- Replace the side registration
Light receiving voltage at the time of light emission
8007 sensor 3
is abnormal.
Puncher side registration sensor error
E592- Replace the side registration
Light receiving voltage at the time of non-light-
8008 sensor 3
emission is abnormal.
Puncher side registration sensor error
E592- Replace the side registration
Light receiving voltage at the time of light emission
8009 sensor 4
is abnormal.
Puncher side registration sensor error
E592- Replace the side registration
Light receiving voltage at the time of non-light-
800A sensor 4
emission is abnormal.
E593- Puncher shift motor error Replace the HP sensor, Replace
8001 The HP sensor fails to be OFF. the puncher shift motor

Code Description Remedy

E593- Puncher shift motor error Replace the HP sensor, Replace the
8002 The HP sensor fails to be ON. puncher shift motor
Saddle paper positioning error
Replace the paper positioning plate
E5F0- The paper positioning plate HP sensor fails to
motor (M4S), Replace the paper
8001 be ON after the paper positioning plate motor
positioning plate HP sensor (PI7S)
is driven for 1.33 sec.
Saddle paper positioning error
Replace the paper positioning plate
E5F0- The paper positioning plate HP sensor fails to
motor (M4S), Replace the paper
8002 be OFF after the paper positioning plate
positioning plate HP sensor (PI7S)
motor is driven for 1 sec.
Saddle paper folder error
Replace the paper folder motor (M2S),
E5F1- The number of detection pulses for the paper
Replace the paper folder motor clock
8001 folder motor clock sensor is below the specific
sensor (PI4S)
level.
Saddle paper folder error
Replace the paper folder motor (M2S),
E5F1- The paper folder HP sensor fails to change
Replace the paper folder motor clock
8002 after the paper folder motor is driven for 3
sensor (PI4S)
sec.
E5F2- Saddle guide error Replace the guide motor (M3S),
 15

8001 The guide HP sensor fails to be ON after the Replace the guide HP sensor (PI13S)
guide motor is driven for 0.455 sec.
Saddle guide error
E5F2- Replace the guide motor (M3S),
The HP sensor fails to be OFF after the guide
8002 Replace the guide HP sensor (PI13S)
motor is driven for 1 sec.
Saddle alignment error
E5F3- The adjuster plate HP sensor fails to be ON Replace the jog motor (M5S), Replace
8001 after the jog motor is driven for 0.5 sec. (for the adjuster plate HP sensor (PI5S)
1.67 sec. during initial operation)
Saddle alignment error
E5F3- Replace the jog motor (M5S), Replace
The adjuster plate HP sensor fails to be OFF
8002 the adjuster plate HP sensor (PI5S)
after the jog motor is driven for 1 sec.
Saddle rear side staple error
Replace the stitcher motor (rear, M6S),
E5F4- The stitching HP sensor fails to be ON after
Replace the stitching HP sensor (rear,
8001 the stitcher motor (rear) rotates in the adverse
MS5S)
direction for 0.5 sec. or more.
Saddle rear side staple error
Replace the stitcher motor (rear, M6S),
E5F4- The stitching HP sensor fails to be OFF after
Replace the stitching HP sensor (rear,
8002 the stitcher motor (rear) rotates for 0.5 sec. or
MS5S)
more.
Saddle front side staple error
Replace the stitcher motor (front, M7S),
E5F5- The stitching HP sensor fails to be ON after
Replace the stitching HP sensor (front,
8001 the stitcher motor (front) rotates in the
MS7S)
adverse direction for 0.5 sec. or more.
Saddle front side staple error
Replace the stitcher motor (front, M7S),
E5F5- The stitching HP sensor fails to be OFF after
Replace the stitching HP sensor (front,
8002 the stitcher motor (front) rotates for 0.5 sec. or
MS7S)
more.
Saddle paper push-on error
Replace the paper pressure plate motor
E5F6- The paper pressure plate HP sensor fails to
(M8S), Replace the paper pressure
8001 be ON after the paper pressure plate motor is
plate HP sensor (PI14S)
driven for 0.3 sec. or more.
Saddle paper push-on error
Replace the paper pressure plate motor
E5F6- The paper pressure plate HP sensor fails to
(M8S), Replace the paper pressure
8002 be OFF after the paper pressure plate motor
plate HP sensor (PI14S)
is driven for 80ms or more.

Code Description Remedy

Replace the paper
Saddle paper push-on error pressure plate motor
E5F6-
The number of detection pulses for the paper pressure plate (M8S), Replace the paper
8003
motor clock sensor is below the specific level. pressure plate motor clock
sensor (PI1S)
E5F6- Saddle paper push-on error Replace the paper
 16

8004 The paper pressure plate leading edge sensor fails to be pressure plate motor
OFF after the paper pressure plate motor is driven for 80ms (M8S), Replace the paper
or more. pressure plate leading
edge sensor (PI15S)
Replace the paper
Saddle paper push-on error
pressure plate motor
E5F6- The paper pressure plate leading edge sensor fails to be
(M8S), Replace the paper
8005 ON after the paper pressure plate motor is driven for 0.3
pressure plate leading
sec. or more.
edge sensor (PI15S)
Saddle connector error Disconnect and then
E5F8-
Disconnection of the guide HP sensor connector is connect the guide HP
8001
detected. sensor (PI13S) connector
Disconnect and then
Saddle connector error
E5F8- connect the paper
Disconnection of the paper pressure plate HP sensor
8002 pressure plate HP sensor
connector is detected.
(PI14S) connector
Disconnect and then
Saddle connector error connect the paper
E5F8-
Disconnection of the paper pressure plate leading edge pressure plate leading
8003
sensor connector is detected. edge sensor (PI15S)
connector
Saddle switch error
Replace the inlet cover
Open of the inlet cover is detected for 1 sec. or more after
switch (MS1S), Replace
the host machine starts initial rotation/printing while the
E5F9- the front cover switch
following sensors detect their covers closed. - Inlet cover
8001 (MS2S), Replace the
sensor (PI9S) - Front cover open/close sensor (PI2S) -
delivery cover switch
Delivery cover sensor (PI3S) Or, the front cover switch
(MS3S)
(MS2S) or the delivery cover switch (MS3S) is open.
Saddle switch error
Open of the front cover switch is detected for 1 sec. or more Replace the front cover
E5F9- after the host machine starts initial rotation/printing while the switch (MS2S), Replace
8002 following sensors detect their covers closed. - Inlet cover the delivery cover switch
sensor (PI9S) - Front cover open/close sensor (PI2S) - (MS3S)
Delivery cover sensor (PI3S)
Saddle switch error
Replace the inlet cover
Open of the delivery cover switch is detected for 1 sec. or
switch (MS1S), Replace
more after the host machine starts initial rotation/printing
E5F9- the front cover switch
while the following sensors detect their covers closed. - Inlet
8003 (MS2S), Replace the
cover sensor (PI9S) - Front cover open/close sensor (PI2S)
delivery cover switch
- Delivery cover sensor (PI3S) - Delivery cover switch
(MS3S)
(MS3S)
E601- Abnormality of image memory
Replace the SDRAM
0000 Communication error of the image memory (SDRAM)
E602 Hard disk error
E604- The image memory (SDRAM) is faulty/insufficient Add on the SDRAM
 17

0000 Memory capacity required for a model fails to be

recognized.
E604- The image memory (SDRAM) is faulty/insufficient
Add on the SDRAM
0001 Memory for MEAP application is insufficient.
The image memory (SDRAM) is faulty/insufficient
E604- Make the memory 1.5GB
The image memory of larger than 1.5GB is installed (at
0002 or less.
activation)
E604- The image memory (SDRAM) is faulty/insufficient
Add on the SDRAM
0512 Memory is faulty/insufficient (512MB is required)

Code Description Remedy

The image memory (SDRAM) is
E604- faulty/insufficient
Add on the SDRAM
0768 Memory is faulty/insufficient (768MB
is required)
The image memory (SDRAM) is
E604- faulty/insufficient
Add on the SDRAM
1024 Memory is faulty/insufficient
(1024MB is required)
The image memory (SDRAM) is
E604- faulty/insufficient
Add on the SDRAM
1536 Memory is faulty/insufficient
(1536MB is required)
Abnormal low temperature of the
hard disk
E609-
At start-up, temperature of the HDD Replace the HDD
0008
fails to reach the specific level within
a specific period of time.
Abnormal low temperature of the
hard disk
E609- During recovery from sleep mode,
Replace the HDD
0009 temperature of the HDD is below the
specific level within the specific
period of time.
Failure in the hard disk
E610
cryptographic key
Error in repeat of reboot due to fault
of SRAM, etc.
E611- SRAM information is broken, job Clear SRAM to delete the shutdown assurance
0000 information stored in SRAM cannot job.
be read and reboot is repeated at
recovery from power-off
E674 FAX board communication error Check on connection between the FAX board and
 18

the main controller PCB, Replace the FAX board,

Replace the main controller PCB
Check on connection of the cable, Re-install the
external controller system. Connect an
Abnormality of the external
E677 appropriate controller, Re-install the external
controller
controller system. Check on connection of the
cable, Re-install the external controller system
E710- IPC initialization error Check the connection of cable, Replace the DC
0000 Error in initialization of IPC chip controller PCB
IPC initialization error
E710-
The status fails to be ready within 3 Check on connection of the cable
0001
sec after the IPC chip starts up.
IPC communication error
Check on connection of the cable, Replace the
E711- Error is set to the error register of
ADF controller PCB, Replace the reader controller
0001 the IPC chip 4 times or more within
PCB
1.5 sec
Communication error between the
Check on connection of the cable, Replace the
E713- finisher and the printer
finisher controller PCB, Replace the DC controller
0000 Communication between the finisher
PCB
and the copier stops.
Error in communication to cassette
E716- pedestal, 2 / 3 delivery unit Check cable connection, replace pedestal PCB,
0000 Error in data communication with replace DC controller PCB
cassette pedestal
Error in communication to cassette
E716- pedestal, 2 / 3 delivery unit Check cable connection, replace 2 / 3 delivery unit
0001 Error in data communication with 2 / PCB, replace DC controller PCB
3 delivery unit
 19

Code Description Remedy

Communication error with the
NE controller
Check on connection of the cable To recover from
E717- The NE controller connected
the error: In service mode
0001 before the power is turned off
COPIER>FUNCTION>CLEAR >ERR
fails to be recognized at
power-on.
Communication error with the
Check on connection of the cable To recover from
E717- NE controller
the error: In service mode
0002 A break in the IPC, IPC
COPIER>FUNCTION>CLEAR >ERR
communication fails to recover
Check on connection of the cable To recover from
Communication error with the
E719 the error: In service mode
coin vender/card reader
COPIER>FUNCTION>CLEAR >ERR
E730 PDL error Reset PDL, Turn OFF and back ON the main power
Check on connection of the UFR PCB , Replace the
E731 UFR PCB error
UFR PCB, Replace the main controller PCB
Check on connection between the reader controller
E732- Reader communication error
PCB and the main controller PCB, Check on the
0001 DDI-S communication error
reader power supply
Check the scanner model and the scan type at:
Reader communication error
E732- COPIER > OPTION > BODY > SCAN TYPE, then
When the different scanner
8888 make the scan type setting as below. 0 for CIS
model is detected.
model reader 1 for CCD model reader
Reader communication error
E732- When the scanner is initially
Main power OFF/ON
9999 detected on a printer model
(not error).
Printer communication error Check on connection between the DC controller
E733-
The printer fails to be detected PCB and the main controller PCB, Check on the
0000
at start-up. printer power supply
Printer communication error Check on connection between the DC controller
E733-
Abnormality of the Ethernet PCB and the main controller PCB, Check on the
0001
board printer power supply
Abnormality of the Ethernet Replace the Ethernet board , Replace the main
E740
board controller PCB (sub LAN-bar)
DDI communication error
(Reader side detection)
The reader controller PCB Disconnect and then connect the reader
E743-
detects communication error communication cable connector, Replace the reader
0000
between the main controller controller PCB, Replace the main controller PCB
PCB and the reader controller
PCB.
E744 Language file/BootROM error Upgrade the version of the Language file
 20

Check on connection of the token ring board,

E745 Token ring board error
Replace the token ring board
Replace with an appropriate UFR PCB. Replace with
E746 Option board error
an appropriate main controller PCB (sub)

Code Description Remedy

Main controller PCB error (Image Turn the main power off and turn it back on.
E747 processing ASIC or memory Disconnect and connect the main controller
control/communication control ASIC) PCB Replace the main controller PCB (Main).
Disconnect and then connect the main
controller PCB (Sub SJA/ PDRM-EF-A/RO-A),
Clean the terminal, Replace the main controller
Main controller PCB error (Image
PCB (Sub SJ-A/PDRM-EF-A/RO-A),
E748 processing ASIC or memory
Disconnect and then connect the open
control/communication control ASIC)
interface PCB, Clean the terminal, Replace the
open interface PCB, Replace the main
controller PCB (main)
Turn OFF and back ON the main power to
Restart in accordance with a change of
E749 recover. Recovered by turning the main power
the product configuration
OFF / ON
Controller fan error
E804- Check the connection of power supply cooling
Stop of power supply cooling fan was
0000 fan, replace it
detected
Controller fan error
E804- Check the connection of power supply cooling
Stop of power supply cooling fan 2 was
0001 fan 2, replace it
detected
Controller fan error
E804- Check on connection of the controller fan,
Stoppage of the controller fan is
0004 Replace the controller fan
detected for 16 sec continuously.
Fan error
Lock fails to be detected for 5sec
E805- continuously while the exhaust fan Check on connection of the exhaust fan (front),
0001 (front) is driven. Disconnection of the Replace the exhaust fan (front)
fan connector. Lock signal fails to be
sent due to a fan failure.
Fan error
Lock fails to be detected for 5sec
E805- continuously while the exhaust fan Check on connection of the exhaust fan (rear),
0002 (rear) is driven. Disconnection of the Replace the exhaust fan (rear)
fan connector. Lock signal fails to be
sent due to a fan failure.
Error in fan of main body
E806- Check the connection of delivery adhesive fan,
Error in delivery adhesive fan was
0001 replace it
detected
 21

Error in fan of main body

E806- The drop of connector of delivery Check the connection of delivery adhesive fan,
0002 adhesive fan / the disconnection was replace it
detected
Error in fan of main body
E806- Check the connection of secondary transfer
Error in secondary transfer exhaust fan
0003 exhaust fan, replace it
was detected
Error in fan of process cartridge
E807- Check the connection of fan (front) of process
Error in fan (front) of process cartridge
0001 cartridge, replace it
was detected
Error in fan of process cartridge
E807- Check the connection of fan (rear) of process
Error in fan (rear) of process cartridge
0002 cartridge, replace it
was detected
Error in low-voltage power supply PCB
E808- Replace low-voltage power supply PCB,
(error in zero cross)
0000 replace DC controller PCB
Error in low-voltage power supply PCB
Error in detection of new drum unit
E811- Check the connection of drum unit, replace it
Error in blowout of fuse for detection of
0000 Replace DC driver PCB
new drum unit (process cartridge)

Code Description Remedy

Error in detection of new drum unit Check the connection of drum
E811-
Error in blowout of fuse for detection of new drum unit, replace it Replace DC driver
0001
unit (process cartridge) PCB
Fan shutter error - Replace the fan shutter motor -
Fan shutter open/close operation Error Abnormal Replace the fan shutter position
E840-
rotation of the fan shutter motor Defect of the fan sensor - Replace the fan shutter
0000
shutter position sensor Defect of the fan shutter home position sensor - Replace
home position error Defect of the DC controller PCB the DC controller PCB
Error in the waste toner shutter
When the output of the waste toner shutter opening
- Check that the drum unit is
E990- and shutting detection sensor doesn't become "H"
properly installed - Replace the
0000 when it WMUPR period after the sleep returns after
waste toner shutter sensor
eight hours or more pass, the door opening and
shutting is detected or main power switch turns on.