Nitish @solutions Unlimited

Nitish @Solutions Unlimited
Statement of the problem facing the manager

External factors
The main issues that faced Nitish were related to HR as there was no proper communication of the
policies and compensation from Solution Unlimited to Nitish due to which he had to suffer financial
losses. Also, Nitish faced some organizational issues viz.
there was a lack of formal hierarchy and he was not allotted any specific roles or
responsibilities in the company which resulted in dissatisfaction. There were incidents of
unprofessional behaviour shown by senior employees in the company. There was also a hint of
regional bias against Nitish.
Internal factors
Meena was suffering from high degree of Neuroticism and she was easily influenced by the negative
emotions. Along with this she also suffered from the perception bias as she formed an opinion about
Nitish in the very first meet and thereafter.Meena could not take the feedback given to her by her boss
in a constructive manner and harboured ill will against Nitish.
Due to lack of proper organization structure, Meena ended up in controlling the entire HR department
without proper training on conflict resolution.
Detailed analysis of the problem
Most of the external problems emanated from the fact that there was lack of proper organization in the
company. This is quite evident as Mr. Alagu who despite being the Director, Operations headed the
HR department.
The posts of Director and Associate Director of HR department were vacant which showed the ad
hoc and careless attitude of the company. The direct consequences of this culture was that the
roles and responsibilities of Nitish and Meena were not clearly defined which certainly caused
dissatisfaction in Nitish because he was shunted across various projects by Meena. There were
certain HR issues which resulted in serious problems as in Nitish was not properly informed of all the
policies of the company and he had to bear the financial loss that arose out of miscommunication
regarding the severance pay and the travel expense for his spouse.With Mr. Khurana putting in his
papers and Mr. Kapoor being asked to resign, the company seemed to be moving towards
deterioration.
The internal problems could be attributed to the personality of Mr. Alagu and especially Meena.
Both of them got jealous of Nitish when they found him rising fast in the company and did not hesitate
to jeer him which included a hint of regionalism. Meena seemed to be suffering from Neuroticism
with very less tolerance for criticism. She became vengeful and tried to create hindrances for
Nitish along with Mr. Alagu. This proved their poor interpersonal skills and the lack of training in
people management.The art of conflict resolution was totally missing from the scene.
Decision criteria and alternative solutions.
Nitish was uncomfortable with the way he was being treated by Meena and as such, wished to break
the ice between them. Hence, even though he would ideally have wanted to go to the Amsterdam
orientation program a month after settling down in Hyderabad, he still decided to prepone his
departure and left within the week to get into Meena’s good books. With the severance issue as well,
he decided to compromise taking the middle path and agreeing to pay some of the expenditure for
the severance from his previous company.In the meantime, Meena kept trying to hinder his progress
in the company by taking him out of the project teams he was working with on two separate
occasions. Thus, his stance had been to ask for what he expected and later on, bow down to a
compromise. In light of this behavioural trait, one alternative that he could have would be to bear
any minor hindrances that may arise in future, the same way he had done in the past.
This would not amount to changing much actively, and would imply sticking to status quo. Passively,
Meena and Mr. Alagu might tire of taking pot shots at him in the long run.Also, his performance
would probably speak for him and things could take a turn for the better.
The second alternative could be to confront Meena out of office about her behaviour personally and
putting across his side of the story.
This would imply taking a more active approach to conflict management. The advantages of this
approach would be his coming across as an individual who is prepared to take the crucial first
step to managing interpersonal conflict. Also his candid approach might cause Meena to open up
and their misunderstanding could possibly be sorted out. 5.
Recommendations.
We recommend that Nitish should go against his natural instinct to succumb to a compromise
and should actively take up the issue with Meena.
She might be open discussing her problem with him, were he to take the initiative to speak about the
issue to her directly. Most interpersonal problems occur due to a lack of effective communication,
hence Nitish should try to solve the problem at its root, rather than trying to appease each
symptom. Their relation could take a turn for the better and they would be more productive for the
organisation.

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Statement of the problem facing the manager

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