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Butler Service Script

The document outlines the standard operating procedures for a hotel butler when assisting guests from arrival to departure. It details the butler's interactions with guests at each step of the hotel stay, including greeting guests at check-in, escorting them to their room and familiarizing them with hotel amenities, unpacking and packing luggage, and escorting guests to the front desk at check-out. The butler is to provide polite, helpful service to guests and address their needs throughout their time at the hotel.

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69K views2 pages

Butler Service Script

The document outlines the standard operating procedures for a hotel butler when assisting guests from arrival to departure. It details the butler's interactions with guests at each step of the hotel stay, including greeting guests at check-in, escorting them to their room and familiarizing them with hotel amenities, unpacking and packing luggage, and escorting guests to the front desk at check-out. The butler is to provide polite, helpful service to guests and address their needs throughout their time at the hotel.

Uploaded by

TrebligConde
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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BUTLER SERVICE SCRIPT

Arrival of the Guest

B: Good Morning Ma’am/Sir! Welcome to LITE Hotel, my name is _______, how may I help you?

G: I want to check in

. Is there any available room?

B: Yes Ma’am/Sir. Let me assist you to the front desk. May I carry your luggage?

G: Sure! Thanks.

After checking – in

 Carry the guest’s luggage and escort to the room

B: Ma’am/Sir, let me escort you to your room.

G: Yes sure!

B: Before we arrive to your room, allow me to explain our hotel facilities. Breakfast will be available at
the Restaurant located at Lobby level from 6:00am to 10:00am. We also have Café and Business
Center at Lobby level. Our meeting rooms are located on the 2 nd floor, the swimming pool, spa and
fitness center are on the 5th floor. Let us know if you need to make reservations for our hotel facilities.

G: Yes. Thank you for the information.

Room Familiarization

B: We are in front of your room, Ma’am/Sir. May I have your key for me to open the door for you?

G: Sure. Thanks!

 After entering the room

B: Have a sit Ma’am/Sir.

(Put the luggage on the luggage rack)

B: Ma’am/Sir, allow me to explain the room facilities. You have safety deposit box inside the
wardrobe. You also have a mini bar, if you want to consume snacks/drinks, don’t forget to fill the mini
bar list. This is the remote control for your television channel list. You have a view to the city, and this
is your bed side lamp. Telephone to make an outgoing call, press 0 for operation assistance, 1 for
housekeeping, 2 for laundry, and 3 for room service. This is your air conditioner, and lastly, this is
your bathroom, for the water tap, red button for hot water and blue for cold water.

G: Alright. I will ask you again if I forgot.

B: It is my pleasure, Ma’am/Sir.
Unpacking of clothes

B: Ma’am/Sir, may I unpack your clothes and place it in the cabinet.

G: Yes, you can.

B: Okay Ma’am/Sir.

 After unpacking

B: I am done unpacking your clothes Ma’am/Sir. Is there anything else I can do to assist you?

G: No, I think that’s enough. Thank you so much.

B: It’s my pleasure Ma’am/Sir, if you need further assistance during your stay with us, do not hesitate
to contact me with speed dial 2323.

G: Okay. Thank you.

Packing of clothes

B: Good Morning Ma’am/Sir. I am here to pack your clothes.

G: Okay.

 Start unpacking then after unpacking

B: I am done unpacking your clothes Ma’am/Sir.

G: Thank you.

 Assist the guest to the front desk to check out. After check out…

B: This way to the parking lot, Ma’am/Sir.

 After putting the luggage to the compartment

B: Thank you for staying with us, Ma’am/Sir. We look forward seeing you to your next check in. Have
a good day!

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