12 Things

to know about the

EODB
EGSD
Act of 2018
From Republic Act No. 9485 or the Anti-Red Tape Act
of 2007, the new law is Republic Act No. 11032 or
An Act Promoting Ease of Doing Business and
Efficient Delivery of Government Service, Amending
for the Purpose Republic Act No. 9485 Otherwise
Known as the Anti-Red Tape Act of 2007, and for
Other Purposes.

The short title is Ease of Doing

Business and Efficient
Government Service Delivery EODB
(EODB-EGSD) Act of 2018
EGSD
Some scenes during the signing of the EODB Act
COVERAGE 1
The law applies to all
government offices and
agencies, including LGUs
and GOCCs, whether
located in the Philippines
or abroad.
 2 PURPOSE

It aims to establish efficient

service delivery, prevent
graft and corruption, reduce
red tape, and expedite
business and non-business
transactions in government.
The Act also provides for
rules, tools, and
mechanisms designed to
improve frontline service
efficiency and ensure
customer satisfaction.
 3
CITIZEN’S CHARTER
The posted information should
have a comprehensive and
uniform checklist of
requirements; procedure to
avail of the service; person/s
responsible for each step;
maximum time to complete the
process; document/s to be
presented by the customer, if
necessary; amount of fees to
be paid, if necessary; and
procedure for filing complaints.
 4 ZERO CONTACT TRANSATIONS

Except during preliminary

assessment of the request
and evaluation of the
sufficiency of submitted
requirements, no
government officer or
employee shall have any
contact with a customer.
Examples of which are
physical interaction and
phone conversations.
5 3-7-20 PROCESSING TIME
 GRANT OF AUTOMATIC EXTENSION
6 An application or request shall be automatically
extended if a government office or agency fails to
act on it, until such time a decision or resolution is
rendered.
 THE ANTI-RED TAPE AUTHORITY
7
To ensure the
attainment of the
objectives of the EODB
EGSD Act of 2018,
there is hereby created
the Anti-Red Tape
Authority, which shall
be organized within six
(6) months and shall be
attached to the Office
of the President.
8 ANTI-RED TAPE UNIT IN THE CSC

The CSC shall maintain an anti-red tape unit in its

central and all its regional offices, utilize Report
Card Survey (RCS) findings for purposive and
integrated government-wide human resource
systems and programs toward efficient delivery of
government service as contemplated in this Act;
and receive, review, hear, and decide on complaints
on erring government employees and officials and
non-compliance with the provisions of the EODB
EGSD Act of 2018.
9 REPORT CARD SURVEY

The RCS will be used to

check compliance of all
government agencies
with the law. The RCS
will be initiated by the
Authority, in coordination
with the CSC, and the
Philippine Statistics
Authority (PSA).
 Administrative Jurisdiction
10

The administrative jurisdiction on any violation of the

provisions of the EODB-EGSD shall be vested either in
the CSC, or the Office of the Ombudsman.

a. First Offense: Administrative liability with six (6) months suspension;

b. Second Offense: Administrative liability and criminal liability of dismissal
from the service, perpetual disqualification from holding public office and
forfeiture of retirement benefits and imprisonment of one (1) year to six (6)
years with a fine of not less than Five Hundred Thousand Pesos
(P500,000.00) but not more than Two Million Pesos (P2,000,000.00).
VIOLATIONS AND PERSONS
LIABLE 11
Any person who performs or causes the performance of
the following acts shall be liable:

a. Refusal to accept request and/or application with

complete requirements without due cause;
b. Imposition of additional requirements other than those
listed in the Citizen’s Charter;
c. Imposition of additional costs not reflected in the
Citizen’s Charter;
d. Failure to give the applicant or requesting party a
written notice
VIOLATIONS AND PERSONS
LIABLE 11
(con’t)

e. Failure to render government services within the

prescribed processing time on any application without
due cause;
f. Failure to attend to applicants who are within the
premises of the office or agency concerned prior to the
end of official working hours and during lunch break;
g. Failure or refusal to issue official receipts; and
h. Fixing and/or collusion with fixers in consideration of
economic and/or other gain or advantage.
IMPLEMENTING RULES AND
REGULATIONS
12

The Authority with CSC and DTI, and in coordination with

DICT, DOF, DILG, NEDA, PSA, CDA, SEC, and the Office
of the Ombudsman, and the Union of Local Authorities of
the Philippines shall promulgate the necessary rules and
regulations within ninety (90) working days from the
effectivity of the EODB EGSD Act.
 CSC’s Roles under the

EODB
EGSD Act
SEC. 10. Automatic Approval and/or
Automatic Extension of License,
Permit, Certification and Authorization.

The Authority, in coordination with the

Civil Service Commission (CSC),
Department of Trade and Industry (DTI),
Securities and Exchange Commission
(SEC), Department of the Interior and
Local Government (DILG) and other
agencies which shall formulate the
implementing rules and regulations of this
Act, shall provide a listing of simple,
complex, highly technical applications,
and activities which pose danger to public
health, public safety, public morals or to
public policy.
Section 16. Anti-Red Tape Unit in the Civil Service
Commission.

The Civil Service Commission (CSC) to maintain an anti-red

tape unit in its central and all its regional offices, utilize Report
Card Survey findings for purposive and integrated government-
wide human resource systems and programs toward efficient
delivery of government service as contemplated in this Act; and
receive, review, hear, and decide on complaints on erring
government employees and officials and non-compliance with
the provisions of this Act.
SEC. 17. Anti-red Tape Authority.

To ensure the attainment of the objectives of this Act, there is

hereby created the Anti-Red Tape Authority, herein referred to
as the Authority, which shall be organized within six (6)
months after the effectivity of this Act. The Authority shall be
attached to the Office of the President.
The Authority shall have the following powers and functions:

(e) Assist complainants in filing necessary cases with the

CSC, the Ombudsman and other appropriate courts, as the
case may be;

(l) Enlist the assistance of the CSC, DTI and other

government agencies in the implementation of its powers and
functions provided for in this Act
SEC. 18. Composition of the
Authority.

The Director General of the Authority, in

consultation with CSC, DTI and the
Department of Budget and
Management (DBM), shall determine
the organizational structures including
regional or field offices, qualification
standards, staffing pattern and
compensation of the newly created
authority in accordance with existing
laws, rules and regulations: Provided,
that in the absence of regional or field
offices, the Authority may deputize the
regional personnel of the DTI to
perform its powers and functions.
SEC. 20. Report Card Survey.

All offices and agencies

providing government services
shall be subjected to a Report
Card Survey to be initiated by
the Authority, in coordination with
the Civil Service Commission
(CSC), and the Philippine
Statistics Authority (PSA), which
shall be used to obtain feedback
on how provisions in the
Citizen's Charter and the
provisions of this Act are being
followed and how the agency is
performing.
 Administrative Jurisdiction

The administrative jurisdiction on any violation of the

provisions of the EODB-EGSD shall be vested either in
the CSC, or the Office of the Ombudsman.

a. First Offense: Administrative liability with six (6) months suspension;

b. Second Offense: Administrative liability and criminal liability of dismissal
from the service, perpetual disqualification from holding public office and
forfeiture of retirement benefits and imprisonment of one (1) year to six (6)
years with a fine of not less than Five Hundred Thousand Pesos
(P500,000.00) but not more than Two Million Pesos (P2,000,000.00).
Violations
1. Refusal to accept request and/or application
with complete requirements being submitted
by a client without due cause;

2. Imposition of additional requirements other

than those listed in the Citizen’s Charter;

3. Imposition of additional costs not reflected in

the Citizen’s Charter;
Violations
4. Failure to attend to clients who are within the
premises of the office or agency concerned
prior to the end of official working hours and
during lunch; and

5. Failure or refusal to issue official receipts.

6. Fixing and/or collusion with fixers in

consideration of economic and/or other gain
or advantage
Violations
7. Failure to attend to clients who are within the
premises of the office or agency concerned
prior to the end of official working hours and
during lunch; and

8. Failure or refusal to issue official receipts.

9. Fixing and/or collusion with fixers in

consideration of economic and/or other gain
or advantage
SEC. 27. Transitory Provisions.

(c) The Authority, in coordination

with the CSC and the Ease of
Doing Business and Anti-Red
Tape Advisory Council, shall
conduct an information
dissemination campaign in all
NGAs and LGUs to inform them of
this Act amending Republic Act
No. 9485 otherwise known as the
Anti-Red Tape Act of 2007.
SEC. 30. Implementing Rules and Regulations.

The Authority with CSC and DTI, and in coordination with

DICT, DOF, DILG, NEDA, PSA, CDA, Securities and
Exchange Commission (SEC) and the Office of the
Ombudsman, and the Union of Local Authorities of the
Philippines (ULAP) shall promulgate the necessary rules and
regulations within ninety (90) working days from the effectivity
of this Act.
What’s happening
at CSC?
 Reengineering of Systems and Processes
◉ Office Memorandum No. 32, s. 2018 mandates all CSC Central and Regional
offices to revisit their service standards lodged in the existing Citizen’s Charter, to
identify ALL SERVICES rendered to external clients which are not part of the
current Citizen’s Charter, and to provide steps and procedures for services such
as the following:

- Appointments processing;
- Provision of L&D interventions;
- Accreditation and registration of employees’ organizations;
- Correction of personal information;
- Extension of service;
- Verification of CS eligibility (by HRMOs); and
- Action on written requests, such as queries, opinions, invitations, and conduct of
training programs.

o Upcoming launch of the CSC e-Appointment System, an online portal for the
submission of appointment documents for attestation of the CSC Field Offices
 Information Dissemination on EODB-
EGSD Act of 2018
◉ On May 25, 2018, PAIO released the EODB-EGSD One-Page Primer for CSC
Internal Use through PAIO Memo No. 707, s. 2018
◉ External IEC materials were also prepared by PAIO including a one-page
infographic, a primer, and a powerpoint presentation for external audiences
◉ CSC Chairperson Bala served as guest during the June 30 episode of
Konsyumer ATBP. in DZMM
 Inputs to the Implementing Rules and
Regulations

◉ The Office for Legal Affairs has formed a Technical Working Group
to review and provide inputs to the Implementing Rules and
Regulations (IRR) of the Act
 Proposal for the Anti-Red Tape Unit

◉ The CSC submitted a proposal for the creation of

positions for the Anti-Red Tape Unit in the CSC, to the
Department of Budget and Management last June 7,
2018
What’s happening
in other
government
agencies?
 DTI – Competitiveness Bureau as
Temporary Secretariat of the Anti-Red
Tape Authority

◉ Conduct of consultations with various government agencies and stakeholders

for the IRR
◉ Release of EODB-EGSD Primer
◉ Conduct of the 6th Annual Ease of Doing Business Summit
◉ Media guestings in various outlets to disseminate information about the law
 Land Transportation Office (LTO)

◉Workshop on Re-engineering of Systems and Processes

◉Launch of the LTO Online Personal Appointment and Scheduling System
(PASS)
◉Additional 32 LTO Kiosks
◉Online Payment Portal via Landbank
 Government Cloud System by DICT
◉ In 2017, the first batch of government agencies joined the workshop organized by
the DICT and Vibal Group, Inc. to assist the government in migrating ICT operations
to the national cloud system. Its aim is to ensure efficiency of delivery of government
services. The following government agencies attended the workshop:
◉Presidential Communications Operations Office
◉National Museum of the Philippines
◉National Commission for Culture and the Arts (NCCA)
◉Department of Trade and Industry – Construction Industry Authority of the
Philippines (DTI-CIAP)
◉Commission on Higher Education (CHED)
◉Technical Education and Skills
Development Authority (TESDA)
◉Batangas Provincial Assessor’s Office
 National Bureau of Investigation (NBI)

◉ The NBI Online Clearance Services allows citizens to apply for NBI
clearance anywhere in the world and pick up their document anywhere
in the Philippines. NBI also provide “door-to-door” delivery of
clearances.
What the rest of the
world is doing:
✓ Online
transmission of
documents
✓ Digital signature
✓ Electronic
certificates
The Challenge

What more can CSC do?

From an online bookstore to selling video downloads,
Amazon.com, Inc. is now the world’s largest internet retailer.

The best customer

service is if the
customer doesn't need
to call you, doesn't
need to talk to you. It
just works.
- Jeff Bezos