HOSPITAL

MANAGEMENT
SYSTEM

MediWeb 1
Contents
Topics Page
#
OVERVIEW
Background 3
Introduction to MediWeb 3
Salient features 4
Overall System Features 4
TECHNICAL DETAILS
Core Modules 5
Reception 6
Registration 6
OPD 6
IPD 7
OT MANAGEMENT 7
BLOOD BANK 7
WARD MANAGEMENT 8
DIAGNOSTICS 8
MATERIAL MANAGEMENT 9
Pharmacy 10
Services 10
Billing 10
SECURITY FEATURES 11
OVERALL SYSTEM ARCHIETECTURE(diagram) 12
IMPLEMENTATION PLAN 20
REQUIREMENT COLLECTION 20
ANALYSIS & DESIGN 21
DEVELOPMENT 22
TESTING 22
IMPLEMENTATION & MAINTENANCE 23
TRAINING 24
MAINTENANCE 24
PROJECT PLAN 24
STAFFING & PERSONNEL PLAN 25
QUALITY ASSURANCE PLAN 25
CONFIGURATION MANAGEMENT 26
PROJECT MONITORING 26
RISK MANAGEMENT 26
HARDWARE & TOOLS 27
DEVELOPMENT TOOLS 28
FINANCIAL PROPOSAL 28
DATA SECURITY/BACK UP 29
COPY/LICENSING RIGHT 29
EXPANDIBILITY 29
WARRANTY & MAINTENANCE 29

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BACKGROUND

Dhaka Community Hospital (DCH) intends to automate its office

operation through computerization. The proposed integrated System
will enhance the operational capability of the company in emergency
response and preparedness. The purpose behind computerization of its
routine work and operation is to create quick execution of work,
generation of error free reports, calculations, etc. It is expected that
computerization would significantly speed up its entire operation even
further and would considerably assist the management to take instant
decisions. Against this backdrop, the management of the organization
invited offer from software development houses to implement their
objectives. Epsilonn Technology Ltd (etl) expresses its keen interest in
developing and implementing the software for this company and is
pleased to submit this offer.

Introduction

The MEDIWEB system is a fully integrated, web-based, single-solution

HealthCare information system designed by Epsilonn Technologies Limited
(ETL). As an Enterprise Resource Planning (ERP) system built exclusively for
healthcare and based on a multi-tiered network design concept that has
become the new standard for computer solutions, MEDIWEB allows for
scalability, the central management of business rules and reduced
maintenance and overheads.

MEDIWEB Hospital Management System is powerful, flexible, and easy to use

and is designed and developed to deliver real conceivable benefits to
hospitals and clinics. And more importantly it is backed by reliable and
dependable ETL support .
This Hospital Management System is designed for multi-specialty hospitals,
to cover a wide range of hospital administration and management processes.
It is an integrated end-to-end Hospital Management System that provides
relevant information across the hospital to support effective decision making
for patient care, hospital administration and critical financial accounting, in a
seamless flow.

MEDIWEB provides the benefits of streamlined operations, enhanced

administration and control, improved response to patient care, cost control,
and increased profitability.

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Salient Features

Integrated view for billing, collection, discharge detail, patient medical

history etc
It provides patients, doctors, nurses and administrators with easier, faster
and secure access to vital health information
Ensure improved patient care and also help to better monitor, adjust and
plan health services so they are not only effective but are sustainable over
the long term.
Facilitate increased nursing productivity
Reduce errors of omission
Reduce medication errors
Package supports Adaptability & Scalability of software making it more
robust
General and standardized health packages for the OPD and IPD patients
Authentication and verification of entries through Audit Trail Facility
Easy query handling for instant decision of bed allocation for patients, and
request for the bed transfers
Effective search facility to search any type of information related to patient
history
Graphical presentation of the data for Top Management analysis
Comprehensive performance reports
Multiple store accounting<>
Interface facility with the Smart Card technology <>
Interface with the Bar Code
Interface with various laboratory equipments for data capturing <>
Integration of multiple units of hospital

Overall System Features:

• Modular design: Fully customizable modular design facilitates the option
to discard, customize or add modules depending on the requirements and
implement module by module. It also makes all the hospital related activities
more manageable and integrated.

• Relational Database: Microsoft SQL Server is used at the backend for

data management. It has powerful features of data management to access
the data efficiently.

• It’s Flexible – User Specified rule: Wherever it is possible, user will have
the choice to select the right combination of rules, which is suitable to their
organization.

• Web-based application: Fully integrated web-based system, which can

be hosted locally and accessed and managed from any machine, connected

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to the LAN, WAN simply using a web browser. It can also be hosted in the
Internet and accessed from anywhere with a internet connection.

• Windows environment: The system runs on windows platform, which is

much, more user-friendly. Users can be easily trained to cope up with the
system.

Core
Modules

Reception/Help Desk
Registration
Outpatient (OPD)
Inpatient (IPD)
OT/ICU Management
Blood Bank
Ward Management
Diagnostics
Material Management / General Store & Inventory
Services
Billing

THE MODULES IN DETAIL

Reception/Help Desk:

The Help Desk Module automates the day-to-day functions of the Front
office management of a hospital. This module helps in assisting patient with
accurate information and supports in handling patient related enquiries
efficiently. This module having excellent features and advanced search
facilities improves the quality of services rendered to the user. It provides for
queries relating to the following:

Patient related enquiries

Bed Allotment
Admission Details
Demographic Details
Payment Details and
Discharge Details.

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Doctor related enquiries
Availability Details
OP Clinic Details
Appointment Schedules
Operation Schedules and Charge Details

Registration

This is the fundamental module of the Hospital Management System. Every

Patient visiting the hospital for outpatient service or inpatient service is first
registered using this module. The module captures the basic personal details
of the patient and generates the Unique Sequential Medical Record Number,
which can be used for coding the medical records for outpatient as well as
inpatient services. Patients can be classified as Free, Direct or Camp and
Direct patients in turn can be classified as Paying, Corporate or Subsidy.

OPD

The Outpatient module serves as an entry point to schedule an appointment

with the Hospital Resident Doctor or Consultant Doctor for Medical
Consultations and diagnosis. This module supports doctors to take better and
timely consultation decisions by providing instant access to comprehensive
patient information. Patient visits are divided into New, Follow-up and
Review. This module also handles requests and results of laboratory tests
and other examinations. External Doctors visit to in patients can be defined
as "Call on". Some patients may avail only the hospital facilities like Lab,
Radiology, Nuclear Medicine, and Physiotherapy and so on. Important
functions of this module are

Medical Alerts Details

Consultation Duty Roster
Diagnosis Details
Triage Parameters
Patient’s Appointments
Daily / Weekly Schedule Summary
Appointment Scheduling / Rescheduling Facility
Outpatient Medical Observation Details
Investigation / Treatment History
Clinical Service Details
Group / Package Registration Facility
Common Billing Clinical Services
Doctor’s Diagnosis Statistics

Further more, Confidentiality of Doctors Observation, Previous History of

Patients Visit, Online Prescription, Online Request for Investigations and so
on, are the special features in Doctors Observation screen. This system

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calculates the cost for the services rendered to the patient and reflects in the
billing module appropriately resulting in smooth billing process.

IPD

The inpatient module is designed to take care of all the activities and
functions pertaining to Inpatient Management. This module automates the
day-to-day administrative actives and provides instant access to other
modules, which leads to a better patient care. It provides comprehensive
data pertaining to Admission of Patients & Ward Management: Availability of
beds, Estimation, Agreement preparation, Collection of advance, planned
admission, Emergency admission and so on. The Inpatient module also deals
with Ward Management: Shifting from one ward to the other, Bed
availability, Surgery, Administration of drugs, nursing notes, charge slip and
so on. Important functions of this module are

Admission Cost Estimation

Admission Approval
Admission Request
Doctor Transfer Details
Nursing Notes
IP Medical Observation
Pending Drug Request
Surgery Scheduling Details
Discharge Notification Summary
Expected Date and Time of Discharge

The module tracks every visit made by the patient and caters to follow-up
visits of patients, along with multiple appointments.

OT/ICU Management
This module deals with operation theatre and Intensive care unit activities
such as equipment used detail, resource ordering and scheduling, drug order,
gynecology detail recording, laboratory order and reports transfer requisition,
patient monitoring, blood request, new born baby detail and details of
delivery.

Blood Bank

The blood bank module provides information on the collection and storage of
blood, results of blood tests, cross-matching identifications, and transfusion
reactions. It also enables the maintenance of donor mailing lists and donation
ledgers.

Ward Management

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This module, depending on the functionality, is divided into three sub
modules as follows:

Room Status module:

This sub module retrieves the cost details for the specified room type
and it’s availability, and updates the current room status when the
room is allocated.

Patient Care Services:

This is the main ‘core’ in the sub module of Ward Management. It
deals with preparing the bed census report and the surgery schedule
list. It also maintains details of the medicines required by the patients
and updates the medicines received status, the surgery fitness details
and records. It also keeps track of whether a patient needs any special
pre or postoperative medication and whether any complications have
been identified, and if so what action was taken. It also issues the
discharge summary and certificates to the patient.

Housekeeping activities
This sub module takes care of scheduling and monitoring
housekeeping activities, e.g. the attendance of cleaners, and record
details of any complaints made by the patients or by the supervisor of
the ward. Details of any action taken regarding complaints are also
recorded.

Diagnostics

This module enables the maintenance of investigation requests by the OPD

physicians, walk-in patients or IPD and generation of test results for the
various available services, such as clinical pathology, X-ray and ultrasound
tests etc. Requests can be made from various points, including wards, billing,
sample collection and the laboratory receiving point. The laboratory module
is integrated with the in-patient/ outpatient registration, wards and billing
modules. As a result test request, testing result publishing can be done much
faster and easier. Key functions of this module are:

Order Requisition Entry

Specimen Collection and Verification
Results Entry
Results Verification
Results Inquiry
Anatomical Pathology
Result alerts
Publish reports for IPD
Point of Sale (POS)
Lab Costs

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 Lab Inventory
Quality Control

Material Management / General Store & Inventory

General Stores and Inventory module deals with Purchase of Items, Issue of
Items, Maintenance of Stock, Automatic Reorder level Setting, Online request
for stock from various sub-stores, Online stock transfer, maintenance of
stock at different sub-stores, Physical stock verification and adjustment,
Return of items to supplier etc. Key functions of this module are

Stock management
Multi UOM and Multi currency system
Stock control
Stock Purchase through Enquiry generation
Sub stores issues and receipt of stocks
External hospital stock issues and receipt
Option to include and track gift or donation of stock
Stock requisitions from sub-stores and corresponding management
Quotations and Purchase Requisitions
Purchase order generation and processing- LPO, Emergency Purchase
order, Principal and Blanket PO
Advance payment requisitions to Finance
Goods Receipt Note and Purchase returns
Automatic stock updates on receipt of goods
Stock returns and destruction tracking
Invoice verification
Supplier management and supplier payment bucket facility available
Supplier invoice management

Pharmacy

Pharmacy module deals with the automation of general workflow and

administration management process of a pharmacy. The pharmacy module is
equipped with bar coding facility, which makes the delivery of medical items
to the patient more efficient. This module deals with the activities such as

Enquiry
Quotation
Purchase order
Online approval,
Pharmacy drug configuration
Pharmacy stores configuration
Drug issue to patients and billing
Unit dosage facility
Supplier information

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 Maintenance of drug inventory
Automatic reorder level setting
Purchase Requisitions
Purchase Order
Online request for stock from various sub-stores
Online stock transfer
Maintenance of stock at different sub-stores
Return of items nearing expiry
Destruction of expired items
Physical stock verification and adjustment
Goods receipt
Stock Transfer (inter store stock transfer)
Stock Adjustment
Stock in Hand reports

Services

The service module deals with all the services available in the hospital and
the charges for these services are stored through this module. There are
various services that are available in the hospital can be seen in:

SERVICE MASTER: This master gives the details about package

details, Group detail
ROOM TYPE MASTER: This gives the details about Room Type (Ex:
Private, Semi-private, Deluxe, ICU, Suite etc) and their charges.
CONSULTATION CHARGE MASTER: This gives the details about
Doctor and the charges (like new visit, Follow-up, Review and Call-on).
REVENUE TYPE MASTER: This gives the predetermine charges for
various service given by hospital (Like Ambulance, Anesthetists Fee,
Baby Cot etc).

Billing

The Patient Billing module handles all types of billing for long-term care. This
module facilitates cashier and billing operations for different categories of
patients like Outpatient, Inpatient and Referral. It provides automatic posting
of charges related to different services like bed charges, lab tests conducted,
medicines issued, consultant's fee, food, beverage and telephone charges
etc. This module provides for credit partly billing and can be seamlessly
integrated with the Financial Accounting Module. The billing module is
extensively flexible by which each of your billing plans can be configured to
automatically accept or deny. The system is tuned to capture room and bed
charges along with ancillary charges based on the sponsorship category. The

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Billing Screens is used for In-patient and Outpatient Billing and Invoicing.
Further more the charges for various services rendered can be recorded
through service module and this can be used for billing purposes. Key
functions of this module are

Payment Modes / Details

Sponsorship Conditions Details
Patient Billing Details
Package Installment
Approval from Sponsor
Company Sponsorship Details
Package Registration
Sponsor Verification
Retroactive Processing
User-defined Billing cycles
Automatic Room and Board charges
Recurring Ancillary charge capability
Auto-generated Codes and Billing Criteria
Provision for Pre-billing
Extensive third-party Billing

SECURITY FEATURES :

 Individual user password protection

 Auto & Manual Backup facilities.
 Control Access level through system administrator.
 Unlimited User Creation.
 Create User Log File.
 Assign Permission on various Menus/Options.

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 OVERALL SYSTEM ARCHITECTURE

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IMPLEMENTATION PLAN

Successful implementation of a medium or large-scale information system

requires careful planning from the very beginning. Based on this principle ETL
proposes a well-documented and streamlined plan for the implementation of
the proposed Hospital Management System for DCH.

ETL’s implementation plan consists of pre-implementation activities and

implementation phases. In the pre-implementation phase the following
activities are performed:

 Creating project mission and vision statements

 Determination of organizational structure and core project team
 Determination of modules and other deliverables

ERP Implementation Phases

System Development Life Cycle

1 Requirement Collection
2 Analysis & Design
3 Development & Testing
4 Implementation, Training & Maintenance

REQUIREMENT COLLECTION

Current Process Identification

The main activities of the Current Process Identification are:

 Understand why the current steps are performed.
 Model the current process
 Understand how technology is currently used
 Understand how information is currently used
 Understand the current organizational structure
 Compare current process with the new objectives

Future process identification

In this phase analysts and consultants meets the department representatives
from DCH to discuss and identify the future business process of different
departments after automation. Activities of this phase includes:
 Specification of what the new system is to accomplish based on
the user requirements.
 Functional hierarchy showing the functions to be performed by
the new system and their relationship with each other.

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  Function network, which are similar to function hierarchy but
they highlight those functions, which are common to more than
one procedure.
 List of attributes of the entities - these are the data items which
need to be held about each entity (record)

Change management (Including GAP analysis):

The Key task to develop an information system is to manage changes of the

system. We will use GAP analysis, which is well-defined and standard method
to manage changes. The implementation will cause a radical change in the
system of the company's functioning. GAP analysis basically identifies
analyses and as well suggests a sequence of steps to be followed after taking
into account "What ought to be "and "what actually exists". It provides to
overcome/bridge the gap. The analysis should fully focus on how the
business process and software can be mutually beneficial to one another.

ANALYSIS AND DESIGN:

Analysis:

Assuming that a new system is to be developed, the next phase is system

analysis. Analysis involved a detailed study of the current system, leading to
specifications of a new system. Analysis is a detailed study of various
operations performed by a system and their relationships within and outside
the system. During analysis, data are collected on the available files, decision
points and transactions handled by the present system. Interviews, on-site
observation and questionnaire are the tools used for system analysis. Using
the following steps it becomes easy to draw the exact boundary of the new
system under consideration:

 Keeping in view the problems and new requirements

 Workout the pros and cons including new areas of the system

All procedures, requirements must be analyzed and documented in the form

of detailed data flow diagrams (DFDs), data dictionary, logical data structures
and miniature specifications. System Analysis also includes sub-dividing of
complex process involving the entire system, identification of data store and
manual processes.

Design:

Based on the user requirements and the detailed analysis of a new system,
the new system must be designed. This is the phase of system designing. It

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is a most crucial phase in the development of a system. Normally, the design
proceeds in two stages:
 Preliminary or general design
 Structure or detailed design

Preliminary or general design:

In the preliminary or general design, the features of the new system are
specified. The costs of implementing these features and the benefits to be
derived are estimated. If the project is still considered to be feasible, we
move to the detailed design stage.

Structure or Detailed design:

In the detailed design stage, computer oriented work begins in earnest. At

this stage, the design of the system becomes more structured. Structure
design is a blue print of a computer system solution to a given problem
having the same components and inter-relationship among the same
components as the original problem. Input, output and processing
specifications are drawn up in detail. In the design stage, the programming
language and the platform in which the new system will run are also decided.

DEVELOPMENT

After designing the new system, the whole system is required to be

converted into computer understanding language. Developing the new
system into computer programming language does this. It is an important
stage where the defined procedures are transformed into control
specifications by the help of a computer language. This is also called the
programming phase in which the programmer converts the program
specifications into computer instructions, which we refer as programs. The
programs coordinate the data movements and control the entire process in a
system.

TESTING

Before actually implementing the new system into operations, a test run of
the system is done removing all the bugs, if any. It is an important phase of
a successful system. After codifying the whole programs of the system, a test
plan should be developed and run on a given set of test data. The output of
the test run should match the expected results.

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Using the test data following test run are carried out:

 Unit test
 System test

IMPLEMENTATION & MAINTENANCE

Implementation

After having the user acceptance of the new system developed, the
implementation phase begins. Implementation is the stage of a project
during which theory is turned into practice. During this phase, all the
programs of the system are loaded onto the user's computer. After loading
the system, training of the users starts. Main topics of such type of training
are:

 How to execute the package

 How to enter the data
 How to process the data (processing details)
 How to take out the reports

After the users are trained about the computerized system, manual working
has to shift from manual to computerized working. The following two
strategies are followed for running the system:

i. Parallel run: In such run for a certain defined period, both the
systems i.e. computerized and manual are executed in parallel. This
strategy is helpful because of the following:

o Manual results can be compared with the results of the

computerized system.
o Failure of the computerized system at the early stage, does not
affect the working of the organization, because the manual
system continues to work, as it used to do.

i. Pilot run: In this type of run, the new system is installed in parts.
Some part of the new system is installed first and executed
successfully for considerable time period. When the results are found
satisfactory then only other parts are implemented. This strategy
builds the confidence and the errors are traced easily.

TRAINING

The implementation of a new information system cannot be successful

without an appropriate training. The implementing organization,

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HOMEBOUND, can harvest full benefits of the system only if there is a well
trained team of users. The key users of the system will include top-level
managers (depart managers), mid level employees and also the operators.
Different sessions of training will be organized by ETL depending on
department, level of users etc.

MAINTENANCE

Software system maintenance is a very broad activity often defined as

including all work made on a software system after it becomes operational.
This covers the correction of errors, the enhancement, deletion and addition
of capabilities, the adaptation to changes in data requirements and operation
environments, the improvement of performance, usability, or any other
quality attribute.

ETL has we well-defined maintenance plan has got proven track record of
smooth execution of such plan.

PROJECT PLAN

A proper project plan is an important ingredient for a successful project.

Good project planning can be done after requirement of the project are
available. Based on the features and functionalities of the Material
Management System proposed by ETL and the implementation plan and also
based on recent experience with ERP system, we propose a rough cut plan
for the implementation focusing on the following key issues:

 Scheduling
 Staffing and personnel plan
 Quality assurance plan
 Configuration management
 Project monitoring
 Risk management

STAFFING AND PERSONNEL PLAN

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Success of an information system implementation greatly depends of
availability a well-organized and balanced team. The complexity of the total
integrated design of the whole system demands involvement of people from
every functional unit. The team for the proposed system is as follows

Role Number of member

Project Manager 1
ERP and HMS consultants 2
System analyst & Architect 1
Database Designer 1
Software Engineer 4
Quality Assurance Engineer 2
Implementation Team 2

QUALITY ASSURANCE PLAN

A well defined set of procedures for quality assurance is another key element
of project planning. ETL’s streamlined quality assurance plan requires the
development team to maintain proper documentation and tractability record,
which is required for software quality assurance.

As a part of the QA plan for the proposed project following documents will be
produced during different phases of development:

 System design document

 Code (following internal standard)
 Test plan
 Unit Test reports
 System test reports
 Changes

Following methods will be used for quality control

 Preliminary design review

 Unit testing
 System test plan review
 System testing

No-matter how well the project plan or the QA plan is, it us useless without
an active monitoring plan. Following methods will be used for project
monitoring:

 Project logs
 Biweekly meetings
 Reviews

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CONFIGURATION MANAGEMENT

ETL emphasizes on extensive requirements analysis and documentation and

design documentation, followed by meetings with client for approval before
any developments start. Still a plan for configuration management must be
in place to keep with the actual design and track, manage and control the
changes. ETL has a well-equipped Configuration Management Plan with the
following components:
 Software configuration identification
 Change tracking and control
 Status accounting and auditing

PROJECT MONITORING

A good plan is useless unless it is properly executed. Monitoring plan ensures

that the plan is properly executed, and when need, appropriate modification
of plans. For a large project like the proposed one, deviations from original
plan and changes to requirements are both to be expected. To monitor,
Asses and manage these there will be a project-monitoring plan actively
maintained by the project manager. It will have the following methods:

 Time Sheet
 Reviews
 Cost-schedule-milestone graph
 Unit development folder

RISK MANAGEMENT

Every medium and large-scale project involves certain risks, and risk
management plan are adopted to avoid or minimize the risk. Risk in such a
project can be broadly grouped into three categories:

 Cost risk
 Performance risk
 Schedule risk

With the help of a team consisting of highly experienced ERP consultants and
other top-level staff, ETL can lay out a risk management plan the address
these three areas to assess and control the involved risk. ETL is confident to
eliminate the risks, if any, to a minimum level.

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The risk management plan adopted by ETL addresses a list of commonly
encountered risk items and attempts to avoid those as much as possible.
However some out of control or unanticipated situation may occur where risk
cannot be avoided. In those cases a risk reduction plan will apply. Well
defined risk resolution procedures will be applied to manage all these
activities.

HARDWARE & TOOLS

Hardware Requirements:

Requirements of hardware to effectively implement the IMS system and run

smoothly can only be stated after the clients specify the analysis of the
system requirements and design. However a list of required types of
hardware and their configuration should be given and it is stated below:

Server Configuration:
Processor : Intel® Core™2 Quad Processor (2.4 GHz)
RAM : 4GB
Hard Disk Drive : 160GB x 2
LAN Card : 1000 Mbps
Operating system : Windows 2003 Server

Work Station Configuration:

Processor : Intel dual core 1.8 GHz
RAM : 256 MB
Hard Disk Drive : Any
Operating system : Windows XP, Vista, 2K etc.

Other Hardware:

1. Switch/Hub
2. Power backup for server and Client PC
3. Data backup device such as External Hard disk
4. DVD writer
5. Cable
6. Modem
7. Printer

DEVELOPMENT TOOLS:
 User Interface : C#, ASP.Net
 Database : MS SQL Server 2005
 Operating System : Windows 2003 server, Windows XP

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  Network Protocol : TCP/IP

FINANCIAL PROPOSAL

ETL incorporates latest software engineering techniques to develop and

implement robust and high performance systems. ETL’s team of architects and
developers work round the clock to add some value to its products.

Considering the compassionate services Dhaka Community Hospital is

providing to a huge number of people; we have realized that it is also our
responsibility to contribute to the society. So we propose nominal amount
compared to the currently available products for your kind consideration.

Actual Price Reduced Price for DCH

1 Help Desk 20,000 5,000
2 Registration 20,000 5,000
3 OPD 80,000 20,000
4 IPD 1,20,000 20,000
5 OT/ICU Management 50,000 5,000
6 Blood bank 50,000 5,000
7 Word Management 60,000 10,000
8 Diagnostics 60,000 10,000
9 Purchase 40,000 10,000
1 Inventory/Store 40,000 10,000
0
1 Services 60,000 10,000
1
1 Billing 60,000 20,000
2
1 Pharmacy 50,000 20,000
3
Total: 7,10,000 1,50,000

Total reduced price in words: One lac fifty thousand Taka only

Mode 0f Payments

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On Signing of the Contract: 25 % the quoted
amount
At the time of Live Draft 50 % the quoted
amount
On Completion and going Live of the system 25 % the quoted
amount

The offer will not include the license price for RDBMS Software and other
third party tools that may be required. We have not included any costs that
we may incur before or after the assignment is taken up on local conveyance,
stationery, etc. or after the assignment is taken up, which we will absorb
ourselves.

DATA SECURITY / BACKUP OF THE SOFTWARE

ETL will develop software keeping in mind the Data Security / Backup
procedure. Backup of data can be stored in a specific location of server’s hard
disk drive or in a backup device provided by the client.

COPY / LICENSING RIGHT

ETL proposes its usual practice of providing rights to the buyer to use the
system and demand modification as per agreed terms and condition.
However options to re arrange the Licensing condition will remain open.

EXPANDABILITY
Modification or enhancement of developed software can be provided on terms
mutually agreed upon.

WARRANTY AND MAINTENANCE

ETL proposes to provide 3 months warranty period for the proposed system.
ETL will provide all the maintenance and bug fixing service during this period
free of cost.

After the expiration of warranty period DCH will require to come to an

agreement with ETL for regular maintenance of the system in exchange of a
monthly or yearly charge.

Important Terms and conditions

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 1. The client will appoint a team of users representing all functional
departments of the organization lead by project team leader to work
with ETL team in different phases of the implementation.

2. It would be desirable for our team to have an office space in the

client’s premises during the Systems Study, Implementation and
Training Stages.

3. Apart from the office space, it would be desirable for our team to have
office logistics support to be made available to our team by the client.

4. The price quoted and agreed upon will be applicable for the functions
and features specified and documented by ETL in coordination with the
client team. Any major changes requested by client will lead to extra
charges.

5. ETL provide all maintenance, bug fixing and minor changes required
during the agreed warranty period. For any changes after that period
ETL will charge and agreed amount.

6. For any maintenance and support after the warranty period the client
must come to an agreement with ETL, which can be based on annual
maintenance fee or per call basis.

7. HOMEBOUND will provide the purchase and yearly renewal fee for any
RDBMS, Operating System and third party tools used in the project.

8. The Charges and any additional charges are exclusive of any applicable
value added tax or any other tax for the time being in force, which the
Client shall be additionally liable to pay to the Company.

9. ETL will not take any responsibility for hardware failure, crashes and
data corruption due to virus or other reasons.

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