SHARP TROUBLE & ERROR CODES - AR-BC320

[11] TROUBLESHOOTING 4. Self diagnostic operation

A. Self diagnostic operation and work flow
1. Outline The machine always monitors its own status.
In case of a trouble in the machine, or when a consumable part When the machine detects a trouble, it stops operations and dis-
has nearly reached or already reach the lifetime, the machine plays a trouble message.
detects it, analyze it, and displays it on the display section and A warning message is provided mainly when a consumable part is
notifies the user and the serviceman by a voice message. nearly or completely exhausted.
The user and the serviceman are bale to perform the proper coun- When a warning message is provided, the machine may be
termeasures according to a voice message. In case of a trouble, stopped or may not be stopped depending on the message.
the machine is stopped to restrict damage to a minimum in addi-
The trouble and warning messages are indicated with the LCD
tion to a voice message.
and lamps.
Some trouble messages may be automatically cleared after
2. Functions and purposes removing the trouble, and some must be cleared with the simula-
1) Assures safety. (The machine is stopped when a trouble is tion.
detected.) Some warning messages of consumable parts are automatically
2) Restricts damage to a minimum. (The machine is stopped cleared when the trouble is repaired. Some other warning mes-
when a trouble is detected.) sages must be cleared by a simulation.
3) By displaying the trouble content, the trouble position can be Monitors the machine
identified immediately and accurately. (An accurate repair conditions.
work can be performed, improving the repair efficiency.)
4) By providing a preparatory warning when the lifetime of a con- Detects/analyzes
sumable part is nearly reached, arrangement of the consum- the content.
able part can be made in advance. (Stopping the machine by
exhaustion of a consumable part is avoidable.)
Warning
3. Kinds of self diagnostic messages Trouble/Warning

The self diagnostic messages are classified as follows: Trouble

Class 1 User Troubles and warning messages (paper
jam, consumable part life expiration, etc.) The machine is stopped.
which can be processed by the user
Service Troubles and warning messages (motor
trouble, maintenance, etc.) which can be The content is displayed.
processed only by a serviceman
Other —
Class 2 Warning Warning messages (consumable part life Warning A consumable NO
expiration, etc.) for the user, which are not Trouble/Warning part has reached
directly related to any machine trouble. its lifetime.
Trouble Related to a machine trouble. The Trouble YES
machine is stopped.
Other — Troubleshoot the cause. Replace or supply
the consumable part.

Repair

Cancel the self-

diagnostic message with
the diagnostics
(test commands).

Reset

Standby state

AR-BC320 TROUBLESHOOTING 11 - 1
5. List Main Sub
Content
code code
Main Sub
Content F2 70 Developing unit improper cartridge detection (Black)
code code
71 Developing unit improper cartridge detection (Cyan)
A0 00 PCU PWB error
72 Developing unit improper cartridge detection
C2 10 Image density sensor error/Transfer charger error
(Magenta)
(Black)
73 Developing unit improper cartridge detection
E7 01 Image data memory trouble
(Yellow)
07 ICU gate array trouble
74 Developing unit CRUM trouble (Black)
10 Shading trouble (Black correction)
75 Developing unit CRUM trouble (Cyan)
11 Shading trouble (White correction)
76 Developing unit CRUM trouble (Magenta)
20 LED controller initial trouble (Black)
77 Developing unit CRUM trouble (Yellow)
21 LED controller initial trouble (Cyan)
78 Trouble of image density sensor for registration
22 LED controller initial trouble (Magenta) (Transfer belt surface reflection ratio abnormality)
23 LED controller initial trouble (Yellow) 80 Half-tone process control 1st batch error (Black)
24 LED controller output trouble (Black) 81 Half-tone process control 1st batch error (Cyan)
25 LED controller output trouble (Cyan) 82 Half-tone process control 1st batch error (Magenta)
26 LED controller output trouble (Magenta) 83 Half-tone process control 1st batch error (Yellow)
27 LED controller output trouble (Yellow) 84 Half-tone process control 2nd batch error (Black)
28 LED control ASIC connection abnormality 85 Half-tone process control 2nd batch error (Cyan)
30 ICU PWB matching error 86 Half-tone process control 2nd batch error (Magenta)
40 Color correction data writing abnormality 87 Half-tone process control 2nd batch error (Yellow)
41 Color correction data transfer abnormality 90 Half-tone process control limit error
80 ICU-SCN communication trouble (ICU detection) F3 12 Cassette 1 lift up trouble
90 ICU-PCU communication trouble (ICU detection) F6 00 ICU-FAX communication trouble (ICU detection)
F1 00 Finisher communication trouble (PCU detection) 01 FAX expansion flash memory abnormality (ICU
02 Finisher transport motor trouble (Finisher detection) detection)
03 Finisher paddle motor trouble 04 FAX MODEM operation abnormality
06 Finisher slide motor trouble 20 FAX write protect release
10 Finisher staple motor abnormality (Finisher 21 Improper combination of the TEL/LIU PWB and the
detection) FAX soft switch.
11 Finisher bundle process motor abnormality (Finisher 97 The FAX-BOX PWB is not one for the AR-BC320.
detection) (FAX detection)
15 Finisher tray lift motor abnormality (Finisher 98 Improper combination of the FAX-BOX destination
detection) data and the main unit destination data
19 Finisher front alignment motor abnormality (Finisher F9 00 ICU-PRT communication trouble (ICU detection)
detection) 01 PRT DRAM trouble
20 Finisher rear alignment motor abnormality (Finisher 02 NIC port check error
detection)
20 HDD trouble (PRT controller detection)
31 Finisher fold sensor trouble
H2 00 Thermistor open (HL1)
32 Finisher punch unit communication trouble
01 Thermistor open (HL2)
33 Finisher punch side registration motor trouble
H3 00 Fusing section high temperature trouble (HL1)
34 Finisher punch motor trouble
01 Fusing section high temperature trouble (HL2)
35 Finisher punch side registration sensor trouble
H4 00 Fusing section low temperature trouble (HL1)
36 Finisher punch registration sensor trouble
01 Fusing section low temperature trouble (HL2)
37 Finisher backup RAM trouble
H5 01 Five continuous detections of POD1 not-reached jam
38 Finisher punch backup RAM trouble
L1 00 Mirror feed trouble
39 Finisher punch dust sensor trouble
L3 00 Mirror return trouble
40 Finisher punch power disconnection trouble
L4 02 Paper feed motor lock trouble
83 Sorter push bar motor trouble
06 Transfer belt lift motor trouble
89 Sorter bin shift motor trouble
07 Transfer belt motor trouble
91 Automatic adjustment trouble of the paper sensor in
11 Shift motor trouble
the sorter bin
L8 01 Full wave signal not provided
F2 39 Process thermistor breakdown
02 Full wave signal width abnormality
40 Toner empty sensor abnormality (Black)
04 Main power switch abnormality detection
41 Toner empty sensor abnormality (Cyan)
PF 00 RIC copy inhibit signal reception
42 Toner empty sensor abnormality (Magenta)
U0 00 ICU-OPE communication trouble (ICU/OPE
43 Toner empty sensor abnormality (Yellow)
detection)
44 Black image density sensor trouble (Transfer belt
U1 02 RTC read trouble
surface reflection ratio abnormality)
45 Color image density sensor trouble (Calibration plate
surface reflection ratio abnormality)
58 Process humidity sensor breakdown

AR-BC320 TROUBLESHOOTING 11 - 2
Main Sub Main Sub Image density sensor error/
Content Title
code code code code Transfer charger error (Black)
U2 00 EEPROM read/write error (ICU detection) C2 10 Case 4 Cause Transfer unit trouble
11 EEPROM check sum error (ICU detection) Check & Check the transfer belt
30 Production No. data discrepancy (ICU ⇔ ICU) Remedy surface for dirt and
scratches.
80 EEPROM read/write error (SCN detection)
Replace the transfer belt,
81 EEPROM check sum error (SCN detection)
replace the cleaning blade,
90 EEPROM read/write error (PCU detection) replace the transfer unit.
91 EEPROM check sum error (PCU detection) Case 5 Cause PCU PWB trouble
U4 02 ADU alignment plate operation abnormality Check & PCU PWB replacement
U5 00 ADF communication trouble Remedy
01 ADF resist sensor defect Case 6 Cause Photoconductor unit
02 ADF repulsion sensor defect trouble
03 ADF timing sensor defect Check & Replace the
11 Paper feed motor operation abnormality Remedy photoconductor unit.
Case 7 Cause Developing unit trouble
U6 00 Desk communication trouble
Check & Replace the developing
01 Desk tray 1 lift motor trouble
Remedy unit
02 Desk tray 2 lift motor trouble
Case 8 Cause Connector, harness trouble
03 Desk tray 3 lift motor trouble (PCU PWB, high voltage
10 Desk transport motor trouble PWB, image density
U7 00 RIC communication trouble sensor, photoconductor
UC 02 CPT-ASIC trouble (MFP PWB trouble) unit, transfer unit,
developing unit)
Check & Check contact. Replace
6. Details Remedy the harness. Replace the
Main Sub PWB.
Title PCU PWB error
code code
A0 00 Display Lamp/Message Main Sub
Title Image data memory trouble
Phenomenon Detail When the power is turned code code
on, conformity of the PCU E7 01 Display Lamp/Message
PWB and the PCU ROM is Phenomenon Detail The ICU image data
checked to be found that memory (SDRAM) cannot
there is no conformity. be detected as 256MB or
Section PCU PWB more. The required
Case 1 Cause PCU PWB trouble SDRAM capacity for the
model is not provided.
Check & Replace the PCU PWB.
Remedy Section ICU PWB
Case 2 Cause PCU PWB mistaken Case 1 Cause The SDRAM of ICU PWB
is not installed. The
Check & Replace the PCU PWB.
SDRAM of ICU PWB is
Remedy
improperly installed.
Check & Check installation of the
Main Sub Image density sensor error/
Title Remedy SDRAM of ICU ASIC PWB.
code code Transfer charger error (Black)
Case 2 Cause The SDRAM of ICU PWB
C2 10 Display Lamp/Message
does not operate properly.
Phenomenon Detail Black image density
Check & Use SIM 60-01 to check
sensor trouble /Transfer
Remedy the capacity of the
trouble (Black) /The
SDRAM. Replace the
deference between the
SDRAM of ICU PWB.
transfer belt surface
detection level and the Case 3 Cause ICU PWB abnormality
black toner patch density Check & Replace the ICU PWB.
detection level is normal. Remedy
(Judged in black image
density sensor calibration) Main Sub
Title ICU gate array trouble
Section Transfer code code
Case 1 Cause Black image density E7 07 Display Lamp/Message
sensor trouble Phenomenon Detail An abnormality occurs in
Check & Black density image sensor the ICU gate array.
Remedy cleaning, replacement Section ICU PWB
Case 2 Cause Transfer voltage trouble Case 1 Cause ICU PWB abnormality
Check & Check and adjust the Check & Replace the ICU PWB.
Remedy transfer voltage. Remedy
Case 3 Cause High voltage PWB trouble Case 2 Cause Gate array (ASIC, FPGA)
Check & Replace the high voltage abnormality on the ICU
Remedy PWB. PWB
Check & Replace the gate array on
Remedy the ICU PWB.

AR-BC320 TROUBLESHOOTING 11 - 3
Main Sub Main Sub LED controller initial trouble
Title Shading trouble (Black correction) Title
code code code code (Cyan)
E7 10 Display Lamp/Message E7 21 Display Lamp/Message
Phenomenon Detail CCD black reading level Phenomenon Detail The initial process of the
abnormality when the copy LED controller cannot be
lamp is off. completed properly.
Section CCD unit Section LED/ICU PWB
Case 1 Cause Improper installation of the
Case 1 Cause Disconnection of the LED
flat cable to the CCD unit.
head connector.
Check & Check installation of the
Check & Check connection of the
Remedy flat cable to the CCD unit.
Remedy LED head connector
Case 2 Cause CCD unit abnormality
Case 2 Cause Disconnection of the
Check & Check the CCD unit.
harness inside the LED
Remedy
head.
Case 3 Cause MFP PWB abnormality
Check & Replace the LED head
Check & Check the MFP PWB.
Remedy unit.
Remedy
Case 3 Cause ICU PWB abnormality
Main Sub Check & Replace the ICU PWB.
Title Shading trouble (White correction) Remedy
code code
E7 11 Display Lamp/Message
Phenomenon Detail CCD white reading level Main Sub LED controller initial trouble
Title
abnormality when the copy code code (Magenta)
lamp is off. E7 22 Display Lamp/Message
Section CCD unit Phenomenon Detail The initial process of the
Case 1 Cause Improper installation of the LED controller cannot be
flat cable to the CCD unit. completed properly.
Check & Check installation of the Section LED/ICU PWB
Remedy flat cable to the CCD unit. Case 1 Cause Disconnection of the LED
Case 2 Cause Dirt on the mirror, the lens, head connector.
or the reference white plate.
Check & Check connection of the
Check & Clean the mirror, the lens, Remedy LED head connector
Remedy or the reference white
Case 2 Cause Disconnection of the
plate.
harness inside the LED
Case 3 Cause CCD unit abnormality
head.
Check & Check the CCD unit.
Check & Replace the LED head
Remedy
Remedy unit.
Case 4 Cause MFP PWB abnormality
Case 3 Cause ICU PWB abnormality
Check & Check the MFP PWB.
Remedy Check & Replace the ICU PWB.
Remedy
Main Sub LED controller initial trouble
Title Main Sub LED controller initial trouble
code code (Black) Title
E7 20 Display Lamp/Message code code (Yellow)
E7 23 Display Lamp/Message
Phenomenon Detail The initial process of the
LED controller cannot be Phenomenon Detail The initial process of the
completed properly. LED controller cannot be
completed properly.
Section LED/ICU PWB
Section LED/ICU PWB
Case 1 Cause Disconnection of the LED
head connector. Case 1 Cause Disconnection of the LED
head connector
Check & Check connection of the
Remedy LED head connector. Check & Check connection of the
Remedy LED head connector.
Case 2 Cause Disconnection of the
harness inside the LED Case 2 Cause Disconnection of the
head. harness inside the LED
head.
Check & Replace the LED head
Remedy unit. Check & Replace the LED head
Remedy unit.
Case 3 Cause ICU PWB abnormality
Case 3 Cause ICU PWB abnormality
Check & Replace the ICU PWB.
Remedy Check & Replace the ICU PWB.
Remedy

AR-BC320 TROUBLESHOOTING 11 - 4
Main Sub LED controller output trouble Main Sub LED controller output trouble
Title Title
code code (Black) code code (Yellow)
E7 24 Display Lamp/Message E7 27 Display Lamp/Message
Phenomenon Detail When printing, the print Phenomenon Detail When printing, the print
end signal for each page is end signal for each page is
not properly provided. not properly provided.
Section LED/ICU PWB Section LED/ICU PWB
Case 1 Cause Disconnection of the LED Case 1 Cause Disconnection of the LED
head connector. head connector
Check & Check connection of the Check & Check connection of the
Remedy LED head connector. Remedy LED head connector.
Case 2 Cause Disconnection of the Case 2 Cause Disconnection of the
harness inside the LED harness inside the LED
head. head.
Check & Replace the LED head Check & Replace the LED head unit
Remedy unit. Remedy
Case 3 Cause ICU PWB abnormality Case 3 Cause ICU PWB abnormality
Check & Replace the ICU PWB. Check & Replace the ICU PWB.
Remedy Remedy

Main Sub LED controller output trouble Main Sub LED control ASIC connection
Title Title
code code (Cyan) code code abnormality
E7 25 Display Lamp/Message E7 28 Display Lamp/Message
Phenomenon Detail When printing, the print Phenomenon Detail Access error between the
end signal for each page is PCU PWB CPU and the
not properly provided. LED control ASIC
Section LED/ICU PWB Section ICU/PCU PWB
Case 1 Cause Disconnection of the LED Case 1 Cause Disconnection of the ICU/
head connector. PCU PWB communication
Check & Check connection of the connector
Remedy LED head connector. Check & Check connection of the
Case 2 Cause Disconnection of the Remedy ICU/PCU PWB
harness inside the LED communication connector
head. Case 2 Cause ICU/PCU PWB
Check & Replace the LED head communication harness
Remedy unit. trouble.
Case 3 Cause ICU PWB abnormality Check & Check the ICU/PCU PWB
Remedy communication harness.
Check & Replace the ICU PWB.
Remedy Case 3 Cause ICU PWB/PCU PWB
trouble
Main Sub LED controller output trouble Check & Check grounding of the
Title Remedy machine. Replace the ICU
code code (Magenta)
E7 26 Display Lamp/Message PWB or the PCU PWB.

Phenomenon Detail When printing, the print

end signal for each page is Main Sub
Title ICU PWB matching error
code code
not properly provided.
E7 30 Display Lamp/Message
Section LED/ICU PWB
Phenomenon Detail Check matching between
Case 1 Cause Disconnection of the LED
the machine and the ICU
head connector.
PWB (by the identification
Check & Check connection of the port) when the power is
Remedy LED head connector.
turned on. If matching is
Case 2 Cause Disconnection of the improper, it is judged as a
harness inside the LED trouble.
head. Section ICU PWB
Check & Replace the LED head Case 1 Cause An ICU PWB for the AR-
Remedy unit.
C260/C260M is installed to
Case 3 Cause ICU PWB abnormality the AR-BC320.
Check & Replace the ICU PWB. Check & Replace the ICU PWB.
Remedy Remedy
Case 2 Cause ICU PWB abnormality
(When the identification
port is abnormal)
Check & Replace the ICU PWB.
Remedy

AR-BC320 TROUBLESHOOTING 11 - 5
Main Sub Main Sub ICU-PCU communication trouble
Title Color correction data write error Title
code code code code (ICU detection)
E7 40 Display Lamp/Message E7 90 Display Lamp/Message
Phenomenon Detail Data write error to the Phenomenon Detail Communication
Nand-Flash for holding establishment error,
color correction data framing, parity, protocol
Section MFP PWB error
Case 1 Cause Color correction data Section ICU/PCU PWB
rewrite error Case 1 Cause Disconnection of the ICU/
Check & Perform rewriting of color PCU PWB scanner
Remedy correction data again. communication connector.
Defective harness of the
Case 2 Cause MFP PWB trouble
ICU PWB and the PCU
Check & Replace the MFP PWB. PWB.
Remedy
Check & Check connection of the
Remedy ICU PWB and the PCU
Main Sub Color correction data transfer
Title PWB. Check the harness.
code code abnormality
Case 2 Cause ICU/PCU PWB trouble
E7 41 Display Lamp/Message
Check & Check grounding of the
Phenomenon Detail Data transfer error from
Remedy machine. Replace the ICU
the Nand-Flash for holding
PWB or the PCU PWB.
color correction data to the
FC-RAM for holding color
Main Sub Finisher communication trouble
correction image process Title
code code (Machine detection)
Section MFP PWB
F1 00 Display Lamp/Message
Case 1 Cause MFP PWB trouble
Phenomenon Detail Communication line test
Check & Replace the MFP PWB. error when turning on the
Remedy
power or after canceling
the exclusive simulation.
Main Sub ICU-SCN communication trouble Communication error with
Title
code code (ICU detection) the finisher.
E7 80 Display Lamp/Message Section PCU PWB and finisher
Phenomenon Detail Communication Case 1 Cause Disconnection of the PCU-
establishment error, finisher connector,
framing, parity, protocol defective contact or
error disconnection of the
Section ICU/MFP PWB harness.
Case 1 Cause Disconnection of the ICU/ Check & Check the connector and
MFP PWB scanner Remedy the harness of the
communication connector. communication line.
Defective harness of the Case 2 Cause Finisher control PWB
ICU PWB and the MFP trouble
PWB.
Check & Replace the finisher
Check & Check connection of the Remedy control PWB.
Remedy ICU PWB and the MFP
Case 3 Cause Control PWB (PCU) trouble
PWB. Check the harness.
Check & Replace the PCU PWB.
Case 2 Cause ICU/MFP PWB trouble
Remedy
Check & Check grounding of the
Case 4 Cause Malfunctions by noises
Remedy machine. Replace the ICU
Check &
PWB or the MFP PWB. —
Remedy
Common Cancel Can be canceled by
method turning OFF/ON the power.

AR-BC320 TROUBLESHOOTING 11 - 6
Main Sub Finisher transport motor trouble Main Sub Finisher staple motor trouble
Title Title
code code (Finisher detection) code code (Finisher detection)
F1 02 Display Lamp/Message F1 10 Display Lamp/Message
Phenomenon Detail Transport motor drive Phenomenon Detail Stapling operation trouble
trouble Section Finisher
Section Transport Case 1 Cause Motor lock
Case 1 Cause Motor lock Check & Use SIM 3-3 to check the
Check & Use SIM 3-3 to check the Remedy staple motor operation.
Remedy transport motor operation. Case 2 Cause Motor RPM abnormality
Case 2 Cause Motor RPM abnormality Check & Same as Case 1.
Check & Same as Case 1. Remedy
Remedy Case 3 Cause Over current to the motor
Case 3 Cause Over current to the motor Check & Same as Case 1.
Check & Same as Case 1. Remedy
Remedy Case 4 Cause Console finisher control
Case 4 Cause Console finisher control PWB trouble
PWB trouble Check & Same as Case 1.
Check & Same as Case 1. Remedy
Remedy
Main Sub Finisher bundle process motor
Title
Main Sub code code trouble (Finisher detection)
Title Finisher paddle motor trouble
code code F1 11 Display Lamp/Message
F1 03 Display Lamp/Message Phenomenon Detail Bundle process motor
Phenomenon Detail Paddle motor operation trouble
trouble Section Finisher
Section Finisher Case 1 Cause Motor lock
Case 1 Cause Motor lock Check & Use SIM 3-3 to check the
Check & Use SIM 3-3 to check the Remedy staple motor operation.
Remedy motor operation. Case 2 Cause Motor RPM abnormality
Case 2 Cause Motor RPM abnormality Check & Same as Case 1.
Check & Same as Case 1. Remedy
Remedy Case 3 Cause Over current to the motor
Case 3 Cause Over current to the motor Check & Same as Case 1.
Check & Same as Case 1. Remedy
Remedy Case 4 Cause Console finisher control
Case 4 Cause Console finisher control PWB trouble
PWB trouble Check & Same as Case 1.
Check & Same as Case 1. Remedy
Remedy
Main Sub Finisher tray lift motor trouble
Title
Main Sub code code (Finisher detection)
Title Finisher slide motor trouble
code code F1 15 Display Lamp/Message
F1 06 Display Lamp/Message Phenomenon Detail Lift motor trouble
Phenomenon Detail Slide motor operation Section Finisher
trouble Case 1 Cause Motor lock
Section Finisher Check & Use SIM 3-3 to check the
Case 1 Cause Motor lock Remedy staple motor operation.
Check & Use SIM 3-3 to check the Case 2 Cause Motor RPM abnormality
Remedy motor operation.
Check & Same as Case 1.
Case 2 Cause Motor RPM abnormality Remedy
Check & Same as Case 1. Case 3 Cause Over current to the motor
Remedy Check & Same as Case 1.
Case 3 Cause Over current to the motor Remedy
Check & Same as Case 1. Case 4 Cause Console finisher control
Remedy PWB trouble
Case 4 Cause Console finisher control Check & Same as Case 1.
PWB trouble Remedy
Check & Same as Case 1.
Remedy

AR-BC320 TROUBLESHOOTING 11 - 7
Main Sub Finisher front alignment motor Main Sub Finisher punch unit
Title Title
code code trouble (Finisher detection) code code communication trouble
F1 19 Display Lamp/Message F1 32 Display Lamp/Message
Phenomenon Detail Front alignment motor Phenomenon Detail Communication error
trouble between the console
Section Finisher finisher and the punch unit
Case 1 Cause Motor lock Section Finisher
Check & Use SIM 3-3 to check the Case 1 Cause Improper connection or
Remedy staple motor operation. disconnection of the
connector and the harness
Case 2 Cause Motor RPM abnormality
of the console finisher and
Check & Same as Case 1. the punch unit.
Remedy
Check & Check the connector and
Case 3 Cause Over current to the motor
Remedy the harness of the
Check & Same as Case 1. communication line.
Remedy
Case 2 Cause Control PWB (PCU)
Case 4 Cause Console finisher control trouble
PWB trouble
Check & Replace the PCU PWB.
Check & Same as Case 1. Remedy
Remedy
Case 3 Cause Console finisher control
PWB trouble
Main Sub Finisher rear alignment motor
Title Check & Replace the console
code code trouble (Finisher detection)
Remedy finisher control PWB.
F1 20 Display Lamp/Message
Case 4 Cause Malfunction by noises
Phenomenon Detail Rear alignment motor
Check &
trouble
Remedy
Section Finisher
Common Cancel Can be canceled by
Case 1 Cause Motor lock method turning OFF/ON the power.
Check & Use SIM 3-3 to check the
Remedy staple motor operation. Main Sub Finisher punch side registration
Title
Case 2 Cause Motor RPM abnormality code code motor trouble
Check & Same as Case 1. F1 33 Display Lamp/Message
Remedy Phenomenon Detail Punch side registration
Case 3 Cause Over current to the motor motor operation trouble
Check & Same as Case 1. Section Finisher
Remedy Case 1 Cause Motor lock
Case 4 Cause Console finisher control Check & Use SIM 3-3 to check the
PWB trouble Remedy staple motor operation.
Check & Same as Case 1. Case 2 Cause Motor RPM abnormality
Remedy Check & Same as Case 1.
Remedy
Main Sub
Title Finisher fold sensor trouble Case 3 Cause Over current to the motor
code code
Check & Same as Case 1.
F1 31 Display Lamp/Message
Remedy
Phenomenon Detail Sensor input value
Case 4 Cause Console finisher control
abnormality
PWB trouble
Section Finisher
Check & Same as Case 1.
Case 1 Cause Sensor breakage Remedy
Check & Use SIM 3-2 to check the
Remedy sensor operation.
Case 2 Cause Harness disconnection
Check & Same as case 1.
Remedy
Case 3 Cause Console finisher control
PWB trouble
Check & Same as Case 1.
Remedy

AR-BC320 TROUBLESHOOTING 11 - 8
Main Sub Main Sub
Title Finisher punch motor trouble Title Finisher backup RAM trouble
code code code code
F1 34 Display Lamp/Message F1 37 Display Lamp/Message
Phenomenon Detail Punch motor operation Phenomenon Detail Writing to the backup RAM
trouble is started but not
Section Finisher completed in 250msec.
When writing to the backup
Case 1 Cause Motor lock
RAM, if the write data do
Check & Use SIM 3-3 to check the not coincide with the read
Remedy staple motor operation. data, writing is performed
Case 2 Cause Motor RPM abnormality again. However, the write
Check & Same as Case 1. data still do not coincide
Remedy with the read data.
Case 3 Cause Over current to the motor Section Finisher
Check & Same as Case 1. Case 1 Cause Console finisher control
Remedy PWB, backup RAM trouble
Case 4 Cause Console finisher control Check & Replace the console
PWB trouble Remedy finisher control PWB.
Check & Same as Case 1. Case 2 Cause Console finisher control
Remedy PWB trouble
Check & Same as Case 1.
Main Sub Finisher punch side registration Remedy
Title
code code sensor trouble Case 3 Cause Malfunction caused by
F1 35 Display Lamp/Message noises
Phenomenon Detail Sensor input value Check & Turn off the machine
abnormality Remedy power, and turn it on again.
Section Finisher
Case 1 Cause Sensor breakage Main Sub Finisher punch backup RAM
Title
code code trouble
Check & Use SIM 3-2 to check the
Remedy sensor operation. F1 38 Display Lamp/Message
Case 2 Cause Harness disconnection Phenomenon Detail Abnormal transformation
of punch unit backup RAM
Check & Same as case 1.
contents
Remedy
Section Finisher
Case 3 Cause Console finisher control
PWB trouble Case 1 Cause Punch control PWB trouble
Check & Same as Case 1. Check & Replace the punch control
Remedy Remedy PWB.
Case 2 Cause Malfunction caused by
Main Sub Finisher punch registration noises
Title
code code sensor trouble Check & Same as Case 1.
F1 36 Display Lamp/Message Remedy
Phenomenon Detail Sensor input value
abnormality Main Sub Finisher punch dust sensor
Title
code code trouble
Section Finisher
F1 39 Display Lamp/Message
Case 1 Cause Sensor breakage
Phenomenon Detail Punch dust sensor
Check & Use SIM 3-2 to check the
detection trouble
Remedy sensor operation.
Section Finisher
Case 2 Cause Harness disconnection
Case 1 Cause Sensor breakage
Check & Same as case 1.
Remedy Check & Use SIM 3-2 to check the
Case 3 Cause Console finisher control Remedy sensor operation.
PWB trouble Case 2 Cause Harness disconnection
Check & Same as Case 1. Check & Same as Case 1.
Remedy Remedy
Case 3 Cause Console finisher control
PWB trouble
Check & Same as Case 1.
Remedy

AR-BC320 TROUBLESHOOTING 11 - 9
Main Sub Finisher punch power Main Sub
Title Title Sorter bin shift motor trouble
code code disconnection trouble code code
F1 40 Display Lamp/Message F1 89 Display Lamp/Message
Phenomenon Detail The power disconnection Phenomenon Detail The lead cam position
of the punch unit is sensor signal is not
detected. acknowledged within 3.4sec
Section Finisher (2.4sec) from the bin shift
motor ON signal. The
Case 1 Cause Harness disconnection
operation is not completed
Check & Use SIM 3-3 to check the within 30sec from the start
Remedy punching operation.
of bin's shift operation to its
Case 2 Cause Punch control PWB trouble home position. The rotation
Check & Same as Case 1. sensor output signal is not
Remedy detected within 0.25sec
from output of the bin shift
Main Sub motor ON signal.
Title Sorter push bar motor trouble
code code Section Sorter
F1 83 Display Lamp/Message Common Check Execute SIM 3-2 and 3-3 to
Phenomenon Detail The push bar home position check the guide bar drive
signal is not acknowledged motor operations and the
within 2sec from the start of sensor operations. (Case 1,
initializing. The home 2)
position sensor remains ON Check the voltage (about
after 20 pulses of shift 24V) between J8-1 and J8-
operation of the push bar 2 on the bin shift motor
from its home position. driver PWB at the timing of
the bin shift motor. (Case 3
Section Sorter
to 5)
Common Check Execute SIM 3-2 and 3-3 to
check the push bar drive Case 1 Cause Cable trouble between the
motor operations and the bin shift motor and the
sorter controller PWB.
sensor operations.
Check & Check and connect the
Case 1 Cause Push bar motor trouble
Remedy cable properly between the
Check & Replace the push bar
bin shift motor and the
Remedy motor.
sorter controller PWB.
Case 2 Cause Push bar home position
Case 2 Cause The circuit breaker (CB1) is
sensor trouble
operating.
Check & Replace the push bar home
Check & Remove the cause for
Remedy position sensor.
Remedy operation of the circuit
Case 3 Cause The circuit breaker (CB1) is breaker, and reset the
operating. circuit breaker.
Check & Remove the cause for Case 3 Cause Wiring trouble of the bin
Remedy operation of the circuit shift motor (M1).
breaker, and reset the
Check & Correct wiring of the bin
circuit breaker.
Remedy shift motor.
Case 4 Cause There is a mechanical bur
Case 4 Cause Bin shift motor trouble
in the push bar shifting
Check & Replace the bin shift motor.
path.
Remedy
Check & Repair the mechanism to
Remedy remove the bur. Case 5 Cause Sorter controller PWB
trouble
Case 5 Cause Sorter controller PWB
trouble Check & Replace the sorter
Remedy controller PWB, and
Check & Replace the sorter
perform the bin paper
Remedy controller PWB, and
sensor sensitivity
perform the bin paper
adjustment and the guide
sensor sensitivity
bar motor oscillating range
adjustment and the guide
adjustment.
bar motor oscillating range
adjustment. Case 6 Cause Bin shift mechanism trouble
Check & Repair the mechanism.
Remedy

AR-BC320 TROUBLESHOOTING 11 - 10
Main Sub Automatic adjustment trouble of Main Sub Toner empty sensor abnormality
Title Title
code code the paper sensor in the sorter bin code code (Black)
F1 91 Display Lamp/Message F2 40 Display Lamp/Message
Phenomenon Detail Sensor output abnormality Phenomenon Detail Toner empty sensor output
when adjusting the sensor abnormality
detection level. Section Cartridge
Section Sorter Case 1 Cause Connector harness
Common Check Execute SIM 3-2 to check trouble, connector
the sensor output. disconnection
Case 1 Cause Trouble of the paper sensor Check & 1. Check connection of the
in the bin. Remedy toner empty sensor. →
Check & Replace the paper sensor in Connect it properly.
Remedy the bin. 2. Check connection of the
connector harness to
Case 2 Cause Sorter controller PWB
the PCU PWB. →
trouble
Connect it properly.
Check & Replace the sorter
3. Check connection of the
Remedy controller PWB, and cartridge. → Connect it
perform the sensor properly.
sensitivity adjustment in the
4. Check for disconnection
bin and the guide bar motor of the harness. →
oscillation range Replace the harness.
adjustment.
Case 2 Cause Cartridge trouble
Check & Replace the cartridge.
Main Sub
Title Process thermistor breakdown Remedy
code code
F2 39 Display Lamp/Message
Main Sub Toner empty sensor abnormality
Phenomenon Detail Process thermistor open Title
code code (Cyan)
Section Drum cartridge
F2 41 Display Lamp/Message
Case 1 Cause Process thermistor trouble
Phenomenon Detail Toner empty sensor output
Check & Replace the process abnormality
Remedy thermistor.
Section Cartridge
Case 2 Cause Disconnection of the
Case 1 Cause Connector harness
process thermistor
trouble, connector
harness.
disconnection
Check & Check connection of the
Check & 1. Check connection of the
Remedy connector and the harness
Remedy toner empty sensor. →
of the process thermistor. Connect it properly.
Case 3 Cause PCU PWB trouble 2. Check connection of the
Check & Replace the PCU PWB. connector harness to
Remedy the PCU PWB. →
Connect it properly.
3. Check connection of the
cartridge. → Connect it
properly.
4. Check for disconnection
of the harness. →
Replace the harness.
Case 2 Cause Cartridge trouble
Check & Replace the cartridge.
Remedy

AR-BC320 TROUBLESHOOTING 11 - 11
Main Sub Toner empty sensor abnormality Black image density sensor
Title Main Sub
code code (Magenta) Title trouble (Transfer belt surface
code code
F2 42 Display Lamp/Message reflection ratio abnormality)
Phenomenon Detail Toner empty sensor output F2 44 Display Lamp/Message
abnormality Phenomenon Detail Before starting process
Section Cartridge control, the transfer belt
surface is scanned with the
Case 1 Cause Connector harness
image density sensor to
trouble, connector
adjust the sensor gain so
disconnection
that the output becomes a
Check & 1. Check connection of the
fixed value. However,
Remedy toner empty sensor. → when the sensor gain is
Connect it properly.
changed, the output is not
2. Check connection of the
within the specified range.
connector harness to
the PCU PWB. → Section —
Connect it properly. Common Check Use SIM 44-2 to adjust the
3. Check connection of the process control sensor
cartridge. → Connect it gain.
properly. Case 1 Cause When "Error" occurs in
4. Check for disconnection SIM 44-2:
of the harness. → 1. Dirt/defect of the image
Replace the harness. density sensor
Case 2 Cause Cartridge trouble 2. Disconnection of the
Check & Replace the cartridge. harness between the
PCU PWB and the
Remedy
image density sensor
3. Calibration plate
Main Sub Toner empty sensor abnormality
Title solenoid operation
code code (Yellow)
trouble
F2 43 Display Lamp/Message
Check & 1. Clean/replace the
Phenomenon Detail Toner empty sensor output Remedy image density sensor.
abnormality 2. Connect/replace the
Section Cartridge harness between the
Case 1 Cause Connector harness PCU PWB and the
trouble, connector image density sensor.
disconnection 3. Replace the calibration
Check & 1. Check connection of the plate solenoid.
Remedy toner empty sensor. → Case 2 Cause When SIM 44-2 is
Connect it properly. completed:
2. Check connection of the 1. Insufficient cleaning of
connector harness to the transfer belt.
the PCU PWB. → Check & 1. Check the transfer belt
Connect it properly. Remedy surface.
3. Check connection of the
cartridge. → Connect it Color image density sensor
properly. Main Sub
Title trouble (Calibration plate surface
4. Check for disconnection code code
reflection ratio abnormality)
of the harness. → F2 45 Display Lamp/Message
Replace the harness.
Phenomenon Detail Before starting process
Case 2 Cause Cartridge trouble
control, the calibration
Check & Replace the cartridge. plate surface is scanned
Remedy with the image density
sensor to adjust the sensor
gain so that the output
becomes a fixed value.
However, when the sensor
gain is changed, the output
is not within the specified
range.
Section —
Common Check Use SIM 44-2 to adjust the
process control sensor
gain.

AR-BC320 TROUBLESHOOTING 11 - 12
 Color image density sensor Main Sub Developing unit improper
Main Sub Title
Title trouble (Calibration plate surface code code cartridge detection (Cyan)
code code
reflection ratio abnormality) F2 71 Display Lamp/Message
F2 45 Case 1 Cause When "Error" occurs in Phenomenon Detail When detecting the normal
SIM 44-2: CRUM of the cartridge,
1. Dirt/defect of the image improper data are detected
density sensor in the CRUM contents.
2. Disconnection of the
Section Developing
harness between the
Case 1 Cause Insertion of an improper
PCU PWB and the
image density sensor cartridge. Developing unit
trouble
Check & 1. Clean/replace the
Remedy image density sensor. Check & Replace the developing
Remedy unit.
2. Connect/replace the
harness between the
PCU PWB and the Main Sub Developing unit improper
Title
image density sensor. code code cartridge detection (Magenta)
Case 2 Cause When SIM 44-2 is F2 72 Display Lamp/Message
completed: Phenomenon Detail When detecting the normal
1. Dirt on the calibration CRUM of the cartridge,
plate, calibration plate improper data are detected
solenoid operation in the CRUM contents.
trouble Section Developing
Check & 1. Clean the calibration Case 1 Cause Insertion of an improper
Remedy plate. Replace the cartridge. Developing unit
calibration plate trouble
solenoid.
Check & Replace the developing
Remedy unit.
Main Sub Process humidity sensor
Title
code code breakdown Developing unit improper
Main Sub
F2 58 Display Lamp/Message Title
code code cartridge detection (Yellow)
Phenomenon Detail Process humidity sensor F2 73 Display Lamp/Message
open
Phenomenon Detail When detecting the normal
Section Process CRUM of the cartridge,
Case 1 Cause Process humidity sensor improper data are detected
harness disconnection in the CRUM contents.
Check & Check connection of the Section Developing
Remedy process humidity sensor Case 1 Cause Insertion of an improper
harness. cartridge. Developing unit
Case 2 Cause Process humidity sensor trouble
trouble Check & Replace the developing
Check & Replace the process Remedy unit.
Remedy humidity sensor.
Case 3 Cause PCU PWB trouble Main Sub Developing unit CRUM trouble
Title
Check & Replace the PCU PWB. code code (Black)
Remedy F2 74 Display Lamp/Message
Phenomenon Detail CRUM read/write error
Main Sub Developing unit improper Section Developing
Title
code code cartridge detection (Black) Case 1 Cause Improper connection or
F2 70 Display Lamp/Message disconnection of the
Phenomenon Detail When detecting the normal connector and the harness
CRUM of the cartridge, between the PCU and the
improper data are detected CRUM.
in the CRUM contents. Check & Check the connector and
Section Developing Remedy the harness between the
Case 1 Cause Insertion of an improper PCU and the CRUM.
cartridge. Developing unit Case 2 Cause Developing unit trouble
trouble Check & Replace the developing
Check & Replace the developing Remedy unit.
Remedy unit. Case 3 Cause Control PWB (PCU)
trouble
Check & Replace the PCU PWB.
Remedy

AR-BC320 TROUBLESHOOTING 11 - 13
Main Sub Developing unit CRUM trouble Trouble of image density sensor
Title
code code (Cyan) Main Sub for registration (Transfer belt
Title
F2 75 Display Lamp/Message code code surface reflection ratio
Phenomenon Detail CRUM read/write error abnormality)
Section Developing F2 78 Display Lamp/Message
Case 1 Cause Improper connection or Phenomenon Detail Before starting registration,
disconnection of the the transfer belt surface is
connector and the harness scanned with the image
between the PCU and the density sensor to adjust
CRUM. the sensor gain so that the
output becomes a fixed
Check & Check the connector and
value. However, when the
Remedy the harness between the
sensor gain is changed,
PCU and the CRUM.
the value is not within the
Case 2 Cause Developing unit trouble
specified range.
Check & Replace the developing Section —
Remedy unit.
Case 1 Cause Image density sensor
Case 3 Cause Control PWB (PCU)
trouble, disconnection of
trouble the harness between the
Check & Replace the PCU PWB. PCU PWB and the image
Remedy density sensor, dirt on the
image density sensor.
Main Sub Developing unit CRUM trouble Check & Check the sensor and the
Title
code code (Magenta) Remedy harness.
F2 76 Display Lamp/Message Case 2 Cause Calibration plate solenoid
Phenomenon Detail CRUM read/write error operation trouble
Section Developing Check & Check the calibration plate
Case 1 Cause Improper connection or Remedy solenoid operation.
disconnection of the Case 3 Cause Insufficient cleaning of the
connector and the harness transfer belt.
between the PCU and the Check & Check the transfer belt
CRUM. Remedy surface.
Check & Check the connector and
Remedy the harness between the Main Sub Half-tone process control 1st
PCU and the CRUM. Title
code code batch trouble (Black)
Case 2 Cause Developing unit trouble F2 80 Display Lamp/Message
Check & Replace the developing Phenomenon Detail First step operation error
Remedy unit. during half-tone process
Case 3 Cause Control PWB (PCU) control
trouble Section —
Check & Replace the PCU PWB. Common Check Use SIM 44-2 to adjust the
Remedy process control sensor
gain.
Main Sub Developing unit CRUM trouble Case 1 Cause When "Error" occurs in the
Title
code code (Yellow) gain adjustment of SIM 44-
F2 77 Display Lamp/Message 2:
Phenomenon Detail CRUM read/write error 1. Disconnection of the
Section Developing harness between the
Case 1 Cause Improper connection or PCU PWB and the
disconnection of the image density sensor.
connector and the harness 2. Image density sensor
between the PCU and the dirt/trouble
CRUM. Check & 1. Check connection of the
Check & Check the connector and Remedy harness between the
Remedy the harness between the PCU PWB and the
PCU and the CRUM. image density sensor.
2. Clean/replace the
Case 2 Cause Developing unit trouble
image density sensor.
Check & Replace the developing
Case 2 Cause When SIM 44-2 gain
Remedy unit.
adjustment is completed:
Case 3 Cause Control PWB (PCU) Insufficient cleaning of the
trouble transfer belt, calibration
Check & Replace the PCU PWB. plate solenoid operation
Remedy trouble
Check & Check the drum surface
Remedy and the belt surface.

AR-BC320 TROUBLESHOOTING 11 - 14
Main Sub Half-tone process control 1st Main Sub Half-tone process control 1st
Title Title
code code batch trouble (Cyan) code code batch trouble (Yellow)
F2 81 Display Lamp/Message F2 83 Display Lamp/Message
Phenomenon Detail First step operation error Phenomenon Detail First step operation error
during half-tone process during half-tone process
control control
Section — Section —
Common Check Use SIM 44-2 to adjust the Common Check Use SIM 44-2 to adjust the
process control sensor process control sensor
gain. gain.
Case 1 Cause When "Error" occurs in the Case 1 Cause When "Error" occurs in the
gain adjustment of SIM 44- gain adjustment of SIM 44-
2: 2:
1. Disconnection of the 1. Disconnection of the
harness between the harness between the
PCU PWB and the PCU PWB and the
image density sensor. image density sensor.
2. Image density sensor 2. Image density sensor
dirt/trouble dirt/trouble
Check & 1. Check connection of the Check & 1. Check connection of the
Remedy harness between the Remedy harness between the
PCU PWB and the PCU PWB and the
image density sensor. image density sensor.
2. Clean/replace the 2. Clean/replace the
image density sensor. image density sensor.
Case 2 Cause When SIM 44-2 gain Case 2 Cause When SIM 44-2 gain
adjustment is completed: adjustment is completed:
Insufficient cleaning of the Insufficient cleaning of the
transfer belt, calibration transfer belt, calibration
plate solenoid operation plate solenoid operation
trouble trouble
Check & Check the drum surface Check & Check the drum surface
Remedy and the belt surface. Remedy and the belt surface.

Main Sub Half-tone process control 1st Main Sub Half-tone process control 2nd
Title Title
code code batch trouble (Magenta) code code batch trouble (Black)
F2 82 Display Lamp/Message F2 84 Display Lamp/Message
Phenomenon Detail First step operation error Phenomenon Detail Second step operation
during half-tone process error during half-tone
control process control
Section — Section —
Common Check Use SIM 44-2 to adjust the Common Check Use SIM 44-2 to adjust the
process control sensor process control sensor
gain. gain.
Case 1 Cause When "Error" occurs in the Case 1 Cause When "Error" occurs in the
gain adjustment of SIM 44- gain adjustment of SIM 44-
2: 2:
1. Disconnection of the 1. Disconnection of the
harness between the harness between the
PCU PWB and the PCU PWB and the
image density sensor. image density sensor.
2. Image density sensor 2. Image density sensor
dirt/trouble dirt/trouble
Check & 1. Check connection of the Check & 1. Check connection of the
Remedy harness between the Remedy harness between the
PCU PWB and the PCU PWB and the
image density sensor. image density sensor.
2. Clean/replace the 2. Clean/replace the
image density sensor. image density sensor.
Case 2 Cause When SIM 44-2 gain Case 2 Cause When SIM 44-2 gain
adjustment is completed: adjustment is completed:
Insufficient cleaning of the Insufficient cleaning of the
transfer belt, calibration transfer belt, calibration
plate solenoid operation plate solenoid operation
trouble trouble
Check & Check the drum surface Check & Check the drum surface
Remedy and the belt surface. Remedy and the belt surface.

AR-BC320 TROUBLESHOOTING 11 - 15
Main Sub Half-tone process control 2nd Main Sub Half-tone process control 2nd
Title Title
code code batch trouble (Cyan) code code batch trouble (Yellow)
F2 85 Display Lamp/Message F2 87 Display Lamp/Message
Phenomenon Detail Second step operation Phenomenon Detail Second step operation
error during half-tone error during half-tone
process control process control
Section — Section —
Common Check Use SIM 44-2 to adjust the Common Check Use SIM 44-2 to adjust the
process control sensor process control sensor
gain. gain.
Case 1 Cause When "Error" occurs in the Case 1 Cause When "Error" occurs in the
gain adjustment of SIM 44- gain adjustment of SIM 44-
2: 2:
1. Disconnection of the 1. Disconnection of the
harness between the harness between the
PCU PWB and the PCU PWB and the
image density sensor. image density sensor.
2. Image density sensor 2. Image density sensor
dirt/trouble dirt/trouble
Check & 1. Check connection of the Check & 1. Check connection of the
Remedy harness between the Remedy harness between the
PCU PWB and the PCU PWB and the
image density sensor. image density sensor.
2. Clean/replace the 2. Clean/replace the
image density sensor. image density sensor.
Case 2 Cause When SIM 44-2 gain Case 2 Cause When SIM 44-2 gain
adjustment is completed: adjustment is completed:
Insufficient cleaning of the Insufficient cleaning of the
transfer belt, calibration transfer belt, calibration
plate solenoid operation plate solenoid operation
trouble trouble
Check & Check the drum surface Check & Check the drum surface
Remedy and the belt surface. Remedy and the belt surface.

Main Sub Half-tone process control 2nd Main Sub

Title Title Half-tone process limit error
code code batch trouble (Magenta) code code
F2 86 Display Lamp/Message F2 90 Display Lamp/Message
Phenomenon Detail Second step operation Phenomenon Detail The difference between
error during half-tone the correction value after
process control execution of half-tone
Section — process control and the
Common Check Use SIM 44-2 to adjust the previous correction value
process control sensor exceeds the specified max.
gain. value of each color.
Case 1 Cause When "Error" occurs in the <The error is recorded in
gain adjustment of SIM 44- the trouble history, but F2
2: trouble is not indicated on
1. Disconnection of the the display and the
harness between the previous correction value
PCU PWB and the is remained.>
image density sensor. Section —
2. Image density sensor Common Check Use SIM 44-2 to adjust the
dirt/trouble process control sensor
Check & 1. Check connection of the gain.
Remedy harness between the Case 1 Cause When "Error" occurs in the
PCU PWB and the gain adjustment of SIM 44-
image density sensor. 2:
2. Clean/replace the 1. Disconnection of the
image density sensor. harness between the
Case 2 Cause When SIM 44-2 gain PCU PWB and the
adjustment is completed: image density sensor.
Insufficient cleaning of the 2. Image density sensor
transfer belt, calibration dirt/trouble
plate solenoid operation Check & 1. Check connection of the
trouble Remedy harness between the
Check & Check the drum surface PCU PWB and the
Remedy and the belt surface. image density sensor.
2. Clean/replace the
image density sensor.

AR-BC320 TROUBLESHOOTING 11 - 16
Main Sub Main Sub FAX expansion flash memory
Title Half-tone process limit error Title
code code code code abnormality (ICU detection)
F2 90 Case 2 Cause When SIM 44-2 gain F6 01 Display Lamp/Message
adjustment is completed: Phenomenon Detail An expansion flash
Insufficient cleaning of the memory with SRAM
transfer belt, calibration backup data in it is
plate solenoid operation installed.
trouble Section FAX
Check & Check the drum surface Case 1 Cause SRAM backup data are
Remedy and the belt surface. detected in the expansion
flash memory. The
Main Sub simulation function (SIM
Title Cassette 1 lift-up trouble
code code 66-19) is provided to save
F3 12 Display Lamp/Message SRAM backup data into an
expansion flash memory.
Phenomenon Detail LUD1 does not turn on
This trouble occurs when
within the specified time.
an expansion flash
Section — memory to which SRAM
Case 1 Cause LUD1 sensor trouble, backup data are saved
disconnection of harness with the above function is
among the PCU PWB, the installed.
lift-up unit, and the paper Check & Use SIM 66-20 to restore
feed unit. Remedy the backup data to the
Check & Check LUD1, its harness, SRAM, and use SIM 66-10
Remedy and the connector. to clear the expansion
Case 2 Cause Cassette 1 lift-up motor flash memory. If the data
trouble are unnecessary, simply
Check & Check the lift-up unit. clear the expansion
Remedy memory with SIM 66-10.

Main Sub ICU-FAX communication trouble Main Sub FAX MODEM operation
Title Title
code code (ICU detection) code code abnormality
F6 00 Display Lamp/Message F6 04 Display Lamp/Message
Phenomenon Detail Communication Phenomenon Detail FAX PWB MODEM chip
establishment error, operation trouble
framing, parity, protocol Section FAX
error Case 1 Cause Normal operation is made
Section FAX with the FAX PWB SW101
Case 1 Cause Slave unit PWB connector on the BOOT side. FAX
connection trouble. Slave PWB MODEM chip
unit PWB-ICU PWB operation trouble
harness trouble Check & Set the FAX PWB SW101
Check & Check connection between Remedy to the other side than the
Remedy the slave unit PWB and the BOOT side, and supply
ICU PWB, and check the power again. Replace the
harness. FAX PWB.
Case 2 Cause Broken pin of the mother
board connector of the Main Sub
Title FAX write protect release
slave unit PWB code code
Check & Check the connector of the F6 20 Display Lamp/Message
Remedy slave unit PWB. Phenomenon Detail The write protect JP of the
Case 3 Cause Slave unit ROM trouble/ ICU PWB is released.
No ROM/ Improper Section FAX
insertion of ROM/ ROM pin Case 1 Cause The FAX write protect pin
breakage is set to Write Enable.
Check & Check grounding of the Check & Check the write protect pin
Remedy main unit. Check the ROM Remedy of the ICU PWB.
of the slave unit PWB. Case 2 Cause ICU PWB trouble
Check & Replace the ICU PWB.
Remedy
Case 3 Cause FAX PWB trouble
Check & Replace the FAX PWB.
Remedy

AR-BC320 TROUBLESHOOTING 11 - 17
Main Sub Improper combination of the TEL/ Main Sub ICU-PRT communication trouble
Title Title
code code LIU PWB and the FAX soft switch. code code (ICU detection)
F6 21 Display Lamp/Message F9 00 Display Lamp/Message
Phenomenon Detail Improper combination of Phenomenon Detail Communication
the TEL/LIU PWB and the establishment error,
FAX PWB information (soft framing, parity, protocol
switch) error
Section FAX Section —
Case 1 Cause The destination of the Case 1 Cause Defective connection of the
installed TEL/LIU PWB ICU/PRT PWB
differs. communication connector,
Check & Check the destination of defective harness between
Remedy the TEL/LIU PWB. the ICU PWB and the PRT
Case 2 Cause The FAX PWB information PWB, defective ICU PWB/
(soft switch) differs. PRT PWB
Check & Check the FAX PWB Check & Check connection and the
Remedy information (soft switch). Remedy harness between the ICU
Case 3 Cause TEL/LIU PWB abnormality PWB and the MFP PWB.
Check & Replace the TEL/LIU Check the machine earth.
Remedy PWB. Replace the ICU or the
PRT PWB.
Main Sub The FAX-BOX PWB is not one for
Title Main Sub
code code the AR-BC320. (FAX detection) Title PRT DRAM trouble
code code
F6 97 Display Lamp/Message
Phenomenon Detail The Modem controller of F9 01 Display Lamp/Message
the FAX-BOX is not one for Phenomenon Detail DRAM in the PRT PWB
the AR-BC320. cannot be accessed.
Section FAX Section —
Case 1 Cause The FAX-BOX Modem Case 1 Cause Defective DRAM, defective
controller PWB information installation of the DRAM
(hard detection) is not for Check & Replace the DRAM. Check
the AR-BC320. (A Modem Remedy connection of the DRAM.
controller PWB for the AR-
FX5/FX6 or the AR-FX8 is Main Sub
used.) Title NIC port check error
code code
Check & 1. Check the FAX-BOX F9 03 Display Lamp/Message
Remedy MODEM controller.
Phenomenon Detail NIC port check error
2. Replace the MODEM
controller PWB with one Section —
for the AR-BC320. Case 1 Cause Defective connection of the
NIC connector, defective
Improper combination of the FAX- NIC PWB, defective PRT
Main Sub PWB
Title BOX destination data and the
code code
main unit destination data Check & Check the NIC connector
F6 98 Display Lamp/Message Remedy again. Replace the HDD.
Phenomenon Detail Improper combination of Replace the PRT PWB.
the FAX-BOX destination
data and the main unit Main Sub HDD trouble (PRT controller
Title
destination data code code detection)
Section FAX F9 20 Display Lamp/Message
Case 1 Cause Improper combination of Phenomenon Detail The HDD (option) does not
the destination written in operate normally in the
the EEPROM on the FAX- machine with the HDD.
BOX PWB and the main Section —
unit destination data (set
Case 1 Cause Defective connection of the
with SIM 26-6).
HDD connector, defective
Check & 1. Check the destination of HDD, defective PRT PWB
Remedy the FAX-BOX.
Check & Check the HDD again.
2. Check the destination of
Remedy Replace the HDD. Replace
the main unit with SIM
the PRT PWB.
26-6.
3. Use a proper
combination of the main
unit and the FAX-BOX.

AR-BC320 TROUBLESHOOTING 11 - 18
Main Sub Main Sub Fusing section high temperature
Title Thermistor open (HL1) Title
code code code code trouble (THS1)
H2 00 Display Lamp/Message H3 00 Case 2 Cause The heater lamp keeps ON
Phenomenon Detail Thermistor open with SIM 5-2.
Section Fusing Control PWB trouble, AC
power supply trouble
Case 1 Cause Disconnection of the fusing
Check & Check the AC PWB and
section connector
Remedy the control PWB lamp
Check & Check the connector and
control circuit.
Remedy the harness between the
Cancel the error with SIM
thermistor and the control
14.
PWB.
Case 2 Cause The fusing unit is not Main Sub Fusing section high temperature
installed. Title
code code trouble (THS2)
Check & Install the fusing unit. H3 01 Display Lamp/Message
Remedy
Phenomenon Detail The fusing temperature
Case 3 Cause Thermistor trouble, control
exceeds 230°C.
PWB trouble, AC power
Section Fusing
supply trouble
Common Check Use SIM 5-2 to check the
Check & Replace the thermistor or
heater lamp flashing
Remedy the control PWB. Check
operation.
the AC power supply.
Case 1 Cause The heater lamp flashes
properly with SIM 5-2.
Main Sub
Title Thermistor open (HL2) Thermistor trouble,
code code
disconnection of the fusing
H2 01 Display Lamp/Message
section connector
Phenomenon Detail Thermistor open
Check & Check the thermistor and
Section Fusing Remedy its harness. Cancel the
Case 1 Cause Disconnection of the fusing error with SIM 14.
section connector Case 2 Cause The heater lamp keeps ON
Check & Check the connector and with SIM 5-2. AC power
Remedy the harness between the supply trouble, control
thermistor and the control PWB trouble
PWB. Check & Check the AC PWB and
Case 2 Cause The fusing unit is not Remedy the control PWB lamp
installed. control circuit.
Check & Install the fusing unit. Cancel the error with SIM
Remedy 14.
Case 3 Cause Thermistor trouble, control
PWB trouble, AC power Main Sub Fusing section low temperature
Title
supply trouble code code trouble (HL1)
Check & Replace the thermistor or H4 00 Display Lamp/Message
Remedy the control PWB. Check Phenomenon Detail The fusing temperature is
the AC power supply. not reached within the
specified time after turning
Main Sub Fusing section high temperature on the power relay.
Title
code code trouble (THS1) Section Fusing
H3 00 Display Lamp/Message Common Check Use SIM 5-2 to check the
Phenomenon Detail The fusing temperature heater lamp flashing
exceeds 230°C. operation.
Section Fusing Case 1 Cause The heater lamp flashes
properly with SIM 5-2.
Common Check Use SIM 5-2 to check the
Thermistor trouble, PCU
heater lamp flashing
PWB (thermistor input
operation.
circuit) trouble
Case 1 Cause The heater lamp flashes
Check & Check the thermistor and
properly with SIM 5-2.
Remedy its harness. Check the
Thermistor trouble,
PCU PWB thermistor input
disconnection of the fusing
circuit.
section connector
Cancel the error with SIM
Check & Check the thermistor and 14.
Remedy its harness. Cancel the
error with SIM 14.

AR-BC320 TROUBLESHOOTING 11 - 19
Main Sub Fusing section low temperature Main Sub Five continuous detections of
Title Title
code code trouble (HL1) code code POD1 not-reached jam
H4 00 Case 2 Cause The heater lamp keeps ON H5 01 Display Lamp/Message
with SIM 5-2. Heater lamp Phenomenon Detail POD1 not-reached jams
trouble, thermostat trouble, are detected for five times
interlock switch trouble, AC continuously.
power supply trouble, PCU
Section Fusing
PWB (lamp control circuit)
trouble Case 1 Cause A fusing jam is not
canceled completely. (Jam
Check & Check for disconnection of
paper remains inside the
Remedy the heater lamp and the
machine.)
thermostat. Check the
interlock switch. Check the Check & Check remaining jam
Remedy paper (winding).
AC PWB and the PUC
PWB lamp control circuit. Cancel the error with SIM
Cancel the error with SIM 14.
14. Case 2 Cause POD1 sensor trouble, or
harness disconnection
Main Sub Fusing section low temperature Check & Check POD1 sensor
Title Remedy harness.
code code trouble (HL2)
H4 01 Display Lamp/Message Cancel the error with SIM
14.
Phenomenon Detail The fusing temperature is
Case 3 Cause Improper installation of the
not reached within the
specified time after turning fusing unit
on the power relay. Check & Check installation of the
Section Fusing Remedy fusing unit.
Cancel the error with SIM
Common Check Use SIM 5-2 to check the
14.
heater lamp flashing
operation.
Main Sub
Case 1 Cause The heater lamp flashes Title Mirror feed trouble
code code
properly with SIM 5-2.
L1 00 Display Lamp/Message
Thermistor trouble, PCU
PWB (thermistor input Phenomenon Detail Mirror feed is not
circuit) trouble completed within the
specified time.
Check & Check the thermistor and
Remedy its harness. Check the Section —
PCU PWB thermistor input Case 1 Cause Mirror unit trouble, mirror
circuit. wire breakage
Cancel the error with SIM Check & Use SIM 1-1 to check the
14. Remedy mirror operation.
Case 2 Cause The heater lamp keeps ON
with SIM 5-2. Main Sub
Heater lamp trouble, Title Mirror return trouble
code code
thermostat trouble, L3 00 Display Lamp/Message
interlock switch trouble, AC
Phenomenon Detail Mirror return is not
power supply trouble, PCU
completed within the
PWB (lamp control circuit)
specified time.
trouble
Section —
Check & Check for disconnection of
Remedy the heater lamp and the Case 1 Cause Mirror unit trouble, mirror
thermostat. Check the wire breakage
interlock switch. Check the Check & Use SIM 1-1 to check the
AC PWB and the PUC Remedy mirror operation.
PWB lamp control circuit.
Cancel the error with SIM
14.

AR-BC320 TROUBLESHOOTING 11 - 20
Main Sub Main Sub
Title Paper feed motor lock trouble Title Transfer belt motor trouble
code code code code
L4 02 Display Lamp/Message L4 07 Display Lamp/Message
Phenomenon Detail In warm-up, or in canceling Phenomenon Detail 1) Before driving the drum,
a jam, the paper feed the calibration plate is
motor is rotated, and the opened with the
lock signal is not detected process control BK
within 1sec. sensor, and light is
Section Paper feed emitted with the gain
value of 0 and with the
Case 1 Cause Paper feed motor trouble,
light emitting quantity
disconnection of the
harness between the PCU fixed to 120. The
average of ten light
PWB and the paper feed
quantities repeats to be
motor, control circuit
trouble 5 or less for 3 times
continuously.
Check & Use SIM 6-1 to check the
2) Immediately after
Remedy paper feed motor
driving the drum, the
operation. Check the
calibration plate is
harness and the connector
opened with the
between the PCU PWB
process control BK
and the paper feed motor.
sensor, and one whole
turn of the belt surface
Main Sub is scanned with the gain
Title Transfer belt lift motor trouble
code code value of 0 and with the
L4 06 Display Lamp/Message light emitting quantity at
Phenomenon Detail When the belt motor lifts the optimum value (120
up or down, the change in – 50). The difference
the belt home position between the max. value
sensor characteristics is and the min. value of
not detected within the the scanned data is 5 or
specified time. less.
(When the motor lifts up, Section Paper feed
the lower limit sensor Case 1 Cause Transfer belt motor
remains ON after the connector disconnection,
specified time.) process control sensor
(When the motor lifts connector disconnection,
down, the lower limit process control BK sensor
sensor does not turn on defect, defective
after the specified time.) connection of the harness
Section Paper feed between the PCU PWB
Case 1 Cause Belt lift motor trouble, and the transfer belt motor,
disconnection of the defective control circuit
harness between the PCU Check & Check the transfer belt
PWB and the belt lift Remedy motor operation with
motor, control circuit SIM25-1. Check the
trouble process control sensor
Check & Use SIM 6-1 to check the operation with SIM44-2.
Remedy belt lift motor operation. Check the harness and the
Check the harness and the connector between the
connector between the PCU PWB and the transfer
PCU PWB and the belt lift belt motor.
motor.

AR-BC320 TROUBLESHOOTING 11 - 21
Main Sub Main Sub Main power switch abnormality
Title Shift motor trouble Title
code code code code detection
L4 11 Display Lamp/Message L8 04 Display Lamp/Message
Phenomenon Detail When initializing the shift Phenomenon Detail Though the PCU program
motor, the change in the is operating (the power is
shift motor home position supplied), the main power
sensor characteristics is switch OFF is detected.
not detected within the Section —
specified time.
Case 1 Cause Main power switch trouble
Section Paper feed
Check & Replace the main power
Case 1 Cause Shift motor trouble, Remedy switch.
disconnection of the
Case 2 Cause Power supply unit trouble
harness between the PCU
PWB and the shift motor, Check & Replace the power supply
control circuit trouble Remedy unit.

Check & Use SIM 6-1 to check the Case 3 Cause Harness trouble
Remedy shift motor operation. Use Check & Check connection of the
SIM 30-1 to check the shift Remedy harness and the
motor home position connector.
sensor. Check the harness
and the connector between Main Sub
Title RIC copy inhibit signal reception
the PCU PWB and the shift code code
motor. PF 00 Display Lamp/Message
Phenomenon Detail The copy inhibit signal
Main Sub from RIC (host) is
Title Full wave signal not provided
code code received.
L8 01 Display Lamp/Message Section —
Phenomenon Detail The full wave signal is not Case 1 Cause Depends on a judgment by
provided. the host.
Section — Check & Make notification to the
Case 1 Cause PCU PWB trouble Remedy host. Use SIM 27-1 to
Check & Replace the PCU PWB. ignore.
Remedy
Case 2 Cause Power supply unit trouble Main Sub ICU-OPE communication trouble
Title
code code (ICU/OPE detection)
Check & Replace the power supply
Remedy unit. U0 00 Display Lamp/Message
Case 3 Cause Harness trouble Phenomenon Detail Communication
establishment error,
Check & Check connection of the
framing/parity/protocol
Remedy harness and the
error
connector.
ROM version mismatching

Full wave signal width Section —

Main Sub
Title Case 1 Cause Disconnection of the
code code abnormality
operation panel
L8 02 Display Lamp/Message
communication connector
Phenomenon Detail An abnormality of the full
of the ICU/MFP PWB,
wave signal frequency is
harness trouble between
detected. (The detected
the ICU PWB and the MFP
frequency is 65kHz or
PWB.
above, or 45kHz or below.)
Check & Check the connector and
Section —
Remedy the harness between the
Case 1 Cause PCU PWB trouble ICU PWB and the MFP
Check & Replace the PCU PWB. PWB.
Remedy Case 2 Cause ICU/MFP PWB trouble
Case 2 Cause Power supply unit trouble Check & Check grounding of the
Check & Replace the power supply Remedy machine.
Remedy unit. Replace the ICU PWB or
Case 3 Cause Harness trouble the MFP PWB.
Check & Check connection of the Case 3 Cause When the OPE-ROM
Remedy harness and the without security functions
connector. is installed for the ICU-
ROM with security kit
functions.
Check & Check the ROM version,
Remedy and replace it if necessary.

AR-BC320 TROUBLESHOOTING 11 - 22
Main Sub Main Sub EEPROM check sum error (ICU
Title RTC read trouble Title
code code code code detection)
U1 02 Display Lamp/Message U2 11 Display Lamp/Message
Phenomenon Detail Abnormal value is read Phenomenon Detail EEPROM (ICU) check sum
from the RTC on the ICU error
PWB. Section —
Section — Case 1 Cause EEPROM trouble
Case 1 Cause RTC circuit abnormality Check & 1. Check that the
Check & Set the time again with the Remedy EEPROM is properly
Remedy key operation, and check set.
that time advances 2. Use SIM 16 to cancel
properly. the error.
Check the RTC circuit. Case 2 Cause Control circuit freeze by
noises.
Main Sub EEPROM read/write error (ICU ICU PWB EEPROM
Title
code code detection) access circuit trouble.
U2 00 Display Lamp/Message Check & 1. To prevent against
Phenomenon Detail EEPROM version error Remedy deletion of the counter
EEPROM write error data and the adjustment
Section — data, record them with
the simulation. (When a
Case 1 Cause EEPROM trouble.
printer option is
EEPROM is not initialized.
installed, use SIM 22-1
Check & 1. Check that the to record the counter
Remedy EEPROM is properly data and the adjustment
set. data.)
2. Use SIM 16 to cancel 2. Replace the ICU PWB.
the error. 3. Use SIM 16 to cancel
Case 2 Cause ICU PWB EEPROM the error.
access circuit trouble
Check & 1. To prevent against Main Sub
Title Production No. data discrepancy
Remedy deletion of the counter code code
data and the adjustment U2 30 Display Lamp/Message
data, record them with
Phenomenon Detail The production No.
the simulation. (When a recorded in the PCU differs
printer option is from that recorded in the
installed, use SIM 22-1
ICU.
to record the counter
Section —
data and the adjustment
data.) Case 1 Cause EEPROM is not
2. Replace the ICU PWB. exchanged when replacing
3. Use SIM 16 to cancel the PCU/ICU PWB.
the error. Check & Check that the EEPROM is
Remedy properly installed. When
replacement, check that
the EEPROM before
replacement is inserted to
the board after
replacement.

AR-BC320 TROUBLESHOOTING 11 - 23
Main Sub Main Sub
Title EEPROM read/write error (SCN) Title EEPROM read/write error (PCU)
code code code code
U2 80 Display Lamp/Message U2 90 Display Lamp/Message
Phenomenon Detail EEPROM version error Phenomenon Detail EEPROM version error
EEPROM write error EEPROM write error
Section — Section —
Case 1 Cause EEPROM trouble, Case 1 Cause EEPROM trouble,
Insertion of EEPROM Insertion of EEPROM
which is not initialized or which is not initialized or
defective. defective.
Check & 1. Check that the Check & 1. Check that the
Remedy EEPROM is properly Remedy EEPROM is properly
inserted. inserted.
2. Use SIM 16 to cancel 2. Use SIM 16 to cancel
the error. the error.
Case 2 Cause SCN PWB EEPROM Case 2 Cause PCU PWB EEPROM
access circuit trouble access circuit trouble
Check & 1. To prevent against Check & 1. To prevent against
Remedy deletion of the counter Remedy deletion of the counter
data and the adjustment data and the adjustment
data, record them with data, record them with
the simulation. (When a the simulation. (When a
printer option is printer option is
installed, use SIM 22-1 installed, use SIM 22-1
to record the counter to record the counter
data and the adjustment data and the adjustment
data.) data.)
2. Replace the SCN PWB. 2. Replace the PCU PWB.
3. Use SIM 16 to cancel 3. Use SIM 16 to cancel
the error. the error.

Main Sub Adjustment value check sum error Main Sub Adjustment value check sum error
Title Title
code code (SCN) code code (PCU)
U2 81 Display Lamp/Message U2 91 Display Lamp/Message
Phenomenon Detail EEPROM (SCN) check Phenomenon Detail EEPROM (PCU) check
sum error sum error
Section — Section —
Case 1 Cause EEPROM trouble Case 1 Cause EEPROM trouble
Check & 1. Check that the Check & 1. Check that the
Remedy EEPROM is properly Remedy EEPROM is properly
inserted. inserted.
2. Use SIM 16 to cancel 2. Use SIM 16 to cancel
the error. the error.
Case 2 Cause SCN PWB EEPROM Case 2 Cause Control circuit freeze
access circuit trouble caused by noises, PCU
Check & 1. To prevent against PWB EEPROM access
Remedy deletion of the counter circuit trouble
data and the adjustment Check & 1. To prevent against
data, record them with Remedy deletion of the counter
the simulation. (When a data and the adjustment
printer option is data, record them with
installed, use SIM 22-1 the simulation. (When a
to record the counter printer option is
data and the adjustment installed, use SIM 22-1
data.) to record the counter
2. Replace the SCN PWB. data and the adjustment
3. Use SIM 16 to cancel data.)
the error. 2. Replace the PCU PWB.
3. Use SIM 16 to cancel
the error.

AR-BC320 TROUBLESHOOTING 11 - 24
Main Sub ADU alignment plate operation Main Sub
Title Title ADF resist sensor trouble
code code abnormality code code
U4 02 Display Lamp/Message U5 01 Display Lamp/Message
Phenomenon Detail The alignment plate does Phenomenon Detail ADF resist sensor
not move from the home detection trouble
position within 1sec when Section ADF
it must move. Return to the Case 1 Cause Sensor trouble
home position is not Check & Use SIM 2-2 to check the
detected for 5sec or more. Remedy resist sensor detection.
Section ADU Case 2 Cause Disconnection of the
Case 1 Cause Home position sensor harness in the ADF.
trouble Check & Check the harness in the
Check & Use SIM 9-2 to detect the Remedy ADF.
Remedy home position sensor. Case 3 Cause ADF control PWB trouble
Case 2 Cause Alignment plate shift motor Check & Replace the ADF control
trouble Remedy PWB.
Check & Use SIM 9-4 to check the
Remedy alignment plate operation. Main Sub
Case 3 Cause Disconnection of the Title ADF repulsion sensor trouble
code code
harness between the ADU U5 02 Display Lamp/Message
control PWB and the motor
Phenomenon Detail ADF paper feed/reverse
sensor.
sensor detection trouble
Check & Check connection of the
Section ADF
Remedy harness between the ADU
Case 1 Cause Sensor trouble
control PWB and the motor
sensor. Check & Use SIM 2-2 to check the
Remedy resist sensor detection.
Case 4 Cause Alignment plate operation
belt, gear breakage or Case 2 Cause Disconnection of the
improper adjustment harness in the ADF.
Check & Remove the ADU, and Check & Check the harness in the
Remedy check for breakage of the Remedy ADF.
gear and the belt. Case 3 Cause ADF control PWB trouble
Check & Replace the ADF control
Remedy PWB.
Main Sub
Title ADF communication trouble
code code
U5 00 Display Lamp/Message Main Sub
Title ADF timing sensor trouble
code code
Phenomenon Detail Communication test error
when turning on the power U5 03 Display Lamp/Message
or after canceling the Phenomenon Detail ADF timing sensor
exclusive simulation. detection trouble
Communication error with Section ADF
the ADF Case 1 Cause Sensor trouble
Section ADF Check & Use SIM 2-2 to check the
Case 1 Cause Improper connection or Remedy resist sensor detection.
disconnection of the Case 2 Cause Disconnection of the
connector and the harness harness in the ADF.
Check & Check the connector and Check & Check the harness in the
Remedy the harness in the Remedy ADF.
U5 00
communication line. Case 3 Cause ADF control PWB trouble
Turn OFF/ON the power to Check & Replace the ADF control
cancel the error. Remedy PWB.
Case 2 Cause ADF control PWB trouble,
control PWB (MFP) Main Sub Paper feed motor operation
trouble, malfunction Title
code code abnormality
caused by noises
U5 11 Display Lamp/Message
Check & Check the ADF control
Phenomenon Detail Paper feed motor
Remedy PWB and the control PWB
operation abnormality
(MFP).
Turn OFF/ON the power to Section ADF
cancel the error. Case 1 Cause Motor lock, motor RPM
abnormality, Over current
to the motor, ADF control
PWB trouble
Check & Use SIM 2-2/3/4 to check
Remedy the paper feed motor
operation.

AR-BC320 TROUBLESHOOTING 11 - 25
Main Sub Main Sub
Title Desk communication trouble Title Desk cassette 3 lift-up trouble
code code code code
U6 00 Display Lamp/Message U6 03 Display Lamp/Message
Phenomenon Detail Desk communication error, Phenomenon Detail DLUD3 does not turn on
communication test error within the specified time.
when turning on the power Section Desk
or after canceling the Case 1 Cause DLUD3 sensor trouble,
exclusive simulation. paper feed unit harness
Section Desk disconnection
Case 1 Cause Improper connection or Check & Check DLUD3 and the
disconnection of the Remedy harness and the
connector and the connector.
harness. Case 2 Cause Cassette 3 lift-up motor
trouble, desk PWB, lift-up
Check & Check the connector and
unit trouble
Remedy the harness in the
communication line. Check & Check the lift-up unit.
Turn OFF/ON the power to Remedy
cancel the error.
Main Sub
Case 2 Cause Desk control PWB trouble, Title Desk transport motor trouble
code code
control PWB (PCU)
trouble, malfunction U6 10 Display Lamp/Message
caused by noises Phenomenon Detail Desk transport motor
operation trouble
Check & Turn OFF/ON the power to
Remedy cancel the error. Section —
Case 1 Cause Motor lock, motor RPM
abnormality, Over current
Main Sub
Title Desk cassette 1 lift-up trouble to the motor, console
code code
finisher control PWB
U6 01 Display Lamp/Message trouble
Phenomenon Detail DLUD1 does not turn on Check & Use SIM 3-3 to check the
within the specified time. Remedy staple motor operation.
Section Desk
Case 1 Cause DLUD1 sensor trouble, Main Sub
Title RIC communication trouble
paper feed unit harness code code
disconnection U7 00 Display Lamp/Message
Check & Check DLUD1 and the Phenomenon Detail RIC communication error,
Remedy harness and the communication test error
connector. when turning on the power
Case 2 Cause Cassette 1 lift-up motor or after canceling the
trouble, desk PWB, lift-up exclusive simulation.
unit trouble Section —
Check & Check the lift-up unit. Case 1 Cause Improper connection or
Remedy disconnection of the
connector and the harness
Main Sub Check & Check the connector and
Title Desk cassette 2 lift-up trouble Remedy the harness in the
code code
communication line.
U6 02 Display Lamp/Message
Turn OFF/ON the power to
Phenomenon Detail DLUD2 does not turn on cancel the error.
within the specified time. Case 2 Cause RIC control PWB trouble,
Section Desk control PWB (PCU)
Case 1 Cause DLUD2 sensor trouble, trouble, malfunction
paper feed unit harness caused by noises
disconnection Check & Turn OFF/ON the power to
Check & Check DLUD2 and the Remedy cancel the error.
U6 02
Remedy harness and the
connector. Main Sub CPT-ASIC trouble (MFP PWB
Title
Case 2 Cause Cassette 2 lift-up motor code code trouble)
trouble, desk PWB, lift-up UC 02 Display Lamp/Message
unit trouble Phenomenon Detail Access abnormality to
Check & Check the lift-up unit. CPT-ASIC (ASIC does not
Remedy operate normally.)
Section MFP PWB
Case 1 Cause CPT-ASIC abnormality
MFP PWB abnormality
Check & Turn OFF/ON repeatedly.
Remedy If the trouble is not
canceled, replace the MFP
PWB.

AR-BC320 TROUBLESHOOTING 11 - 26