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Shaik Simal Ahmed: Mobile: +919000851841

Shaik Simal Ahmed is seeking a position in information technology that offers professional growth. He has over 2 years of experience in technical support and application support. He holds a B.Tech in Electronics Communication Engineering. His experience includes providing Microsoft technical support, installation and troubleshooting of Windows and Office products. He also has experience working as an application support engineer supporting users and testing applications.

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Ashwaq Shaik
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221 views2 pages

Shaik Simal Ahmed: Mobile: +919000851841

Shaik Simal Ahmed is seeking a position in information technology that offers professional growth. He has over 2 years of experience in technical support and application support. He holds a B.Tech in Electronics Communication Engineering. His experience includes providing Microsoft technical support, installation and troubleshooting of Windows and Office products. He also has experience working as an application support engineer supporting users and testing applications.

Uploaded by

Ashwaq Shaik
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SHAIK SIMAL AHMED

Mobile: +919000851841
Email: [email protected]

Career Objective:

Seeking a position to utilize my skills and abilities in the Information Technology Industry that
offers professional growth while being resourceful, innovative and flexible.

Synopsis:

• Result oriented professional with over 2.2 years of experience as Technical Support
Associate and Application Support Engineer.
• B. Tech (Electronics Communication Engineer) from JNT University, Anantapur.
• Keen learner with constant zest to acquire new skills.

Experience:

Worked with Convergys India as a Technical Associate level 2 since January 2017 to
August 2018.
Microsoft technical support:
 Get trained from Microsoft professional.
 Proficient in handling level 1 and level 2 technical Support to end-users through remote
using ‘Log Me In’ software.
 Experience in installation of Windows, configuration, Technical troubleshooting of
operating systems Windows 10, Windows 7.
 Technical support includes all the functionalities of operating system, BSOD, dealing with
registry, policies, drivers, commands, power shell commands, Backup.
 Microsoft Office 365 installation, troubleshooting, activation, Outlook configuration.
 Installation & Configuration of Network printers & Scanner and its basic level of
troubleshooting.

Worked as a Application Support Engineer at Jenesys Technologies since May 2016


to Nov 2016.

 worked as application support engineer (web and android).


 Supported company users with troubleshooting assistance.
 Install, test and troubleshoot regular and custom-made applications and train users on
different functions of the application
 Conducted user regression and other tests on products and components.
 Updated existing applications and tested new features for compatibility with existing
version of hardware and operating system
 Worked with development team to assess issues and test for solutions.
Achievements:

 Awarded multiple times as super star agent for best performance and quality level of work.
 Got 2017- 2018 Excellence Award.

Technical Skills:

 Knowledge on Microsoft SQL Server.


 Experience in Writing SQL queries for DML Operations using Microsoft SQL Server
Management Studio tool.
 Hands on Knowledge on basic Linux commands.
 Experience in Database Objects like Tables, Stored Procedures, Functions and Joins in
MSSQL.
 Trained in A+, N+.
 Experience in installation and administration of Mail Support, LAN, WAN, Windows 7,
Windows 10(all builds) and Microsoft Office applications.

IT skills:

• Operating systems : Windows 7,8,10,server 2003


• Programs : Office Tools
• Languages : SQL and MSSQL.
• PC Networking : A+, N+
• PC HW maintenance : Experienced

Extra Curricular Activities:

• Participated in Techno Quiz-11 at Narayana Engineering College, Nellore. State levels


quiz competition.
• Member of NSS Unit in college.
• Active participation in college annual celebrations.
• Did main project in LANCO INDUSTRIES (Srikalahasti, Andhra Pradesh).

Personal Details

Date of Birth : 28 June 1991


Gender : Male
Language Known : English, Hindi, Urdu and Telugu
Passport Number : L2239907
Interests& Hobbies : Swimming, Computer Games, Internet Surfing, Social
Networking

Assertion:

I hereby declare that information mentioned above is correct to my knowledge and I will be
responsible for any discrepancy.

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