Develop Individual Retail Service Opportunity and Communication With Stake Holders Questionnaire

DEVELOP INDIVIDUAL RETAIL SERVICE OPPORTUNITY AND
COMMUNICATION WITH STAKE HOLDERS
QUESTIONNAIRE
1. Does your company provide any skill oriented programs to your employees to
improve their communication skills?
2. Who are the important stake holders of your company that you will report about the
daily activities?
3. How do you educate your employees about the planning and execution process for
retaining new customers?
4. How do retain new customers into regular customers?
5. How do you try to develop and maintain good relationships with the stakeholders of
our company?
6. How to communicate with the stake holders in a professional manner?
7. How to acquire and attract new customers into a store?
8. What service opportunities can be given to new customers to retain them as loyal
customers of a store?
9. What are the qualities that you look in a new retail client?
10. How to identify an apt retail client who can help you to achieve your sales targets?
11. How much time does one sales executive spend on each retail client ?
12. What are your company policies and procedures for building the retail client base?
13. How and when do you compare and review your progress as per your plan?
14. How do you check your targets and recognize whether you are above or below your
targets?
15. Do you adjust your plans according to your current results?
16. How and when do you report about your progress to your manager?
17. What are the suitable opportunities to approach potential clients ?
18. How do you project your company’s image effectively to the potential clients?
19. How to create a good rapport with a potential customer?
20. How do you compare your service with your competitors service by proving your
service as a better one?
21. How do you record the customer information promptly and accurately?
22. How do you use the recorded customer information effectively?
23. What are the data protection laws that should be followed while recording and storing
client information?
24. What are your company policies for recording and storing customer information?
25. If you are not able to provide the potential customer their needs then how do you
provide them another alternative?
26. What are your sales targets and when you should achieve them?
27. Who are the type of customers you require to achieve your sales targets?
28. What are your company polices and procedures for developing business relationships
with customers?
29. How do you balance your time between finding new clients and selling to existing
clients?
30. How often do you review your progress in finding new clients?
31. How do you measure your progress in ways that can help you to decide if you need to
change your approach in dealing with customers?
32. When and how do you report your progress to your manager?
33. What type of business relationship should you should create with your potential
clients?
34. How can one differentiate between features and benefits of a product?
35. What are the features and benefits of the services that you provide to your customer?
36. How do you find out about your competitors services?
37. Why client confidentiality is important in a business relationship?
38. What communication mediums do you use to communicate with your customers?
39. What communication equipment are used in your store and how do you deal in case
of equipment failure?
40. Who acknowledges the incoming communication in your store?
41. What are the roles and responsibilities of each employee in your store?
42. In what times does all the employees do joint work?
43. How do you report any difficulty with other staff?
TEAM LEADERSHIP, MANAGE STORE PERFORMANCE AND
BUDGETING
QUESTOINNAIRE
1. What are the benefits of good team leadership?

2. Does your company provide any skill enhancing programs to your employees in
improving their leadership skills?
3. What is the importance of communication in teams in order to improve overall store
performance?
4. What are the SMART objectives set for your store to improve store performance?
5. What are the benefits of segregating your employees into different teams?
6. How many teams are there in your store and each team consists of how many
members?
7. How and when do the manager set out the purpose and objectives of store
performance to the team members?
8. Who do you involve in planning how your team will achieve the store objectives?
9. How do assign each team member their work objectives?
10. How do you win the trust and support of your team members for good performance?
11. How do you deal with any difficulties and challenges among your team members?
12. What kind of problems and difficulties does team members face among themselves?
13. How do you deal with a conflict among two of your team members?
14. How do you encourage your team members to be creative and innovative?
15. How do you advise your team members to improve if their sales target is below set
goals?
16. What are the different ways of communicating effectively with your team members?
17. How to set store objectives which are SMART?
18. How to plan the achievement of your team objectives and importance of involving all
the team members in this process?
19. What are the different styles of leadership that you follow?
20. How do monitor retail operations as per the targets?
21. How do you prepare a realistic budget for your store?
22. Who should the proposed budget should be submitted for approval?
23. How can one identify any variances between what was budgeted and what was spent?
24. What prompt action should be taken if there is any variances in the budget?
25. How do you provide ongoing progress information on performance against the budget
to the relevant people in your organisation?
26. How do you gather the information from the current and previous budgets to help in
preparing future budgets?
27. Who do complaint in case of any fraudulent activities or miscrepancies in the budget?
28. What type of budgetary system does your store follow?
29. What type of fraudulent activities have occurred in your store?
30. What are the factors do you include while preparing your store budget?
31. What is your vision, objectives and operational plans as a team leader?
32. What are the organizational guidelines and procedures for preparing budgets?
33. How to discuss, negotiate and confirm a budget with people who control finance and
key factors that should be covered?
PLAN VISUAL MERCHANDISING AND SATISFY CUSTOMER NEEDS
QUESTIONNAIRE
1. How visual merchandising important in improving sales of your store?

2. What kind of promotional strategies are used by your company?
3. What is the importance of visual merchandising?
4. What are your companies policies and procedures in visual merchandising?
5. How does one identify the purpose, content and style of the visual display?
6. What are the equipment materials and props required for the VM of your store?
7. Who plans the design brief of your store?
8. How does the props help in grabbing customers attention?
9. What are the different kind of props used in your store?
10. How often the VM is done/changed in your store?
11. How do you update the stock records whenever you change the merchandise on
display?
12. How and when the VM props are delivered to your store?
13. What is the importance of content in design brief?
14. What is the role of displays in marketing, promotional and sales campaigning
activities?
15. How to use design brief to identify what is needed for the display?
16. How to evaluate potential places to put display so the design brief is met?
17. How light, color, texture shape and dimension combine to achieve the sales
target?
18. How to arrange the delivery of merchandise and monitor the progress of
deliveries?
19. How to look into the customer queries regarding VM?
20. How the VM changes according to themes?
21. What is the average customer turn around time?
22. What suitable add ons are available in your store and how they are displayed?

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DEVELOP INDIVIDUAL RETAIL SERVICE OPPORTUNITY AND

COMMUNICATION WITH STAKE HOLDERS

1. What are the benefits of good team leadership?

1. How visual merchandising important in improving sales of your store?

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