Engineering Change Notice (Field Change Notice) Releasing How To Handle (RE10063) Deriving From " - Recept - Image - DB" Connection Error in DR-ID 300CL

ECN No.
2015-E-0030
ENGINEERING CHANGE NOTICE (FIELD CHANGE NOTICE)
SUBJECT: Releasing How to Handle [RE10063] Deriving from

“_recept_image_db” Connection Error in DR-ID 300CL
Design Change Reason Action Time frame

Specification/Function Change Mandatory Immediately
Pro-active Improvement Recommended ( )
Serviceability Not required ( ) Next maintenance
Part Replacement Other ( ) Upon failure
Corrective Action At your convenience
Preventive Action Not Applicable
Regulatory Compliance Other ( )
Other ( )
DATE: Feb. 12 ,2015 Dept.: Quality Assurance Div. Medical Systems Business Div.
ORIGINATOR: T.Saito EDITED BY: Y.Baba APPROVED BY: Y. Koyanagi
AFFECTED PRODUCTS: DR-ID 300CL
TOTAL PAGE (S): 3 ATTACHMENT: YES NO
RELATED INFORMATION: N/A
*********************************************************************************************************************************
DESCRIPTION OF CHANGE:
In DR-ID 300CL, depending on the timing, SQL Server login may fail and the following error may occur
when multiple processes are concurrently accessed to a special database called “_recept_image_db”.
The cause of this symptom is highly likely that the AUTO_CLOSE function of such database is turned
ON. Therefore, we are releasing in this ECN a configuration file to turn OFF the AUTO_CLOSE function.
- APPLICABLE TO (Serial Nos. etc.): Facilities where [RE10063] occurs in DR-ID 300CL V5.0 or later due to
recept_image_db connection error.
- ESTIMATED WORK TIME: 0.1HOURS
- SPECIAL TOOLS / INSTRUMENTS: YES NO
- SUPPLY OF THE ARTICLES: YES NO
IF YES, WHEN: With this ECN
NAME / CODE: AUTO_CLOSE_OFF.bat
AUTO_CLOSE_OFF.sql
QUANTITY: Download from SIAS
- RETURN OF THE REPLACED PARTS TO FUJI: YES NO
DOCUMENTS AFFECTED: YES NO

AFFECTED CURRENT NEW
DOCUMENTS REV ISSUED DATE REV ISSUED DATE
DETAILS:
See the attachment for details.
The contents described or shown in our ECN documents and/or any information provided from FUJIFILM in verbal or written communication is intended for the
addressee and/or its organization. Transfer and/or copy distribution of the information without written consent of FUJIFILM is not permitted.
PAGE 1 of 2 K12N0028-6-J
ECN No. 2015-E-0030
- NOTE
1) Important information about SUPPLY OF THE ARTICLES:
Charge:
FREE OF CHARGE UNTIL (mmddyyyy):
WITH YOUR CHARGE
NOT APPLICABLE
The contents described or shown in our ECN documents and/or any information provided from FUJIFILM in verbal or written communication is intended for the
addressee and/or its organization. Transfer and/or copy distribution of the information without written consent of FUJIFILM is not permitted.
PAGE 2 of 2 K12N0028-6-J
ECN 2015-E-0030a 1/1
Releasing How to Handle [RE10063] Deriving from

“_recept_image_db” Connection Error in DR-ID 300CL
1. Purpose
In DR-ID 300CL, depending on the timing, SQL Server login may fail and the following error may occur
when multiple processes are concurrently accessed to a special database called “_recept_image_db”.
[RE10063] An error occurred.

>Restart the system.
+If the same error recurs after restarting the system, contact your service engineer.
The cause of the login failure is highly likely that the AUTO_CLOSE function of such database is turned
ON. Therefore, we are releasing in this ECN a configuration file to turn OFF the AUTO_CLOSE function.
2. Applicable scope
Applicable to facilities where [RE10063] error is occurring in DR-ID 300CL V5.0 or later together with the
following error recorded at the relevant time in "Application" of the event log.
Level Error
Source CslAdv_Re
Event ID 233
ReceptImageDBHelper
OpenConnection-002
Message Cannot open database requested in login '_recept_image_db '.
Login fails.
Login failed for user 'sa'.
3. Released items
The following items are released with this ECN.
・ AUTO_CLOSE_OFF.bat
・ AUTO_CLOSE_OFF.sql
4. Setting Procedure
1) Start up the PC.
2) The starting screen is displayed amid Console Application startup. Click top-left and then top-right of the
screen within 3 seconds.
3) Service Utility opens. Click the “Exit Service Utility” and go back to the desktop screen.
4) Copy on the desktop screen “AUTO_CLOSE_OFF.bat” and “AUTO_CLOSE_OFF.sql” that are attached
to this ECN.
5) Double-click the copied “AUTO_CLOSE_OFF.bat”.
6) “AUTO_CLOSE_OFF.log” becomes created on the desktop. Open it with note pad and check that it is in
a "blank condition", meaning that nothing is input.
7) Delete “AUTO_CLOSE_OFF.bat” and “AUTO_CLOSE_OFF.sql” that were copied on the desktop, and
"AUTO_CLOSE_OFF.log” that was created in step 6).
5. Others
・ Even after applying this tool, be sure to apply it once more if OS or SQL Server is reinstalled.
However, reapplying is not needed whenever “Reinstalling application” or “Version upgrading”.

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ECN No.

ENGINEERING CHANGE NOTICE (FIELD CHANGE NOTICE)

SUBJECT: Releasing How to Handle [RE10063] Deriving from

Design Change Reason Action Time frame

- RETURN OF THE REPLACED PARTS TO FUJI: YES NO

DOCUMENTS AFFECTED: YES NO

See the attachment for details.

Releasing How to Handle [RE10063] Deriving from

[RE10063] An error occurred.

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