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RED Case Study

The document summarizes the application of the Soft Systems Methodology (SSM) to study the case of RED Loudspeakers. It involves determining the problem situation using a Rich Picture, developing two root definitions of the system, comparing the reality to the models, analyzing the connections between activities, and designing a baseline model.

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0% found this document useful (0 votes)
1K views8 pages

RED Case Study

The document summarizes the application of the Soft Systems Methodology (SSM) to study the case of RED Loudspeakers. It involves determining the problem situation using a Rich Picture, developing two root definitions of the system, comparing the reality to the models, analyzing the connections between activities, and designing a baseline model.

Uploaded by

Rischa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Aplikasi Soft System Methodology untuk

Studi Kasus RED Loudspeakers


Menentukan Situasi Masalah dengan
Rich Picture
Root Definition 1
A system to produce high-end loudspeaker for the hi-fi market
by operating factory in Birmingham in order to make profit

Looking C: Independent Retailer


Obtain New after
Customer requirement
A: RED Staff (Sales, Production, R&D)
Maintain
relationship T: Customer Needs
Develop with
Product Obtain
customer W: profits increase, production
order efficiency, existing product
development
Collect
complaints
O: Rob Boston
and Deliver
feedbacks Produce Order E: competitors, hi-fi market, technology,
Order coordination with supplier
Comparison of Reality and Model
Activity Exist How Assessment Criteria Good/Bad Ideas/Comments

1. Develop Product Y Daily Number of new product or Not So Good Benchmark with other company
new porduct feature
2. Obtain new Y Daily Number of new customer Not so good Improve marketing strategy (promo etc)
customer
3. Collect N Monthly Number of complaint and - Complaint and feedbacks about
Complaint and feedback product will be basis for RND team for
feedbacks product development
4. Maintain N Daily Retained Customer - Create event with customer
relationship with
customer

Connection Between Activity


Activity Exist How Assessment Criteria Good/Bad Ideas/Comments

31 N Daily Complaint and feedbacks about


product will be basis for RND team for
product development
Root Definition 2
A system owned by Rob Boston Group, operated by employees that
satisfies the needs of employees for coordination for each division so
each division can achieve their own target.

C: RED Staff (Sales, Production, R&D)

Investigation A: RED Staff (Sales, Production, R&D)


on production
Set and logistic
Expectation T: Coordination for each other

W: coordination for each division so


each division can achieve their own
Monitor and target
Coordination
Control
meeting
O: Rob Boston
Identify
target Develop E: competitors, hi-fi market, technology,
compliance coordination with supplier, SOP and
with customer
needs Policy
Comparison of Reality and Model
Activity Exist How Assessment Criteria Good/Bad Ideas/Comments

1. Identify target Y Daily Number of new product Not So Good Benchmark with other company
or new porduct feature
2. Set expectation N Monthly Sales Target and - All Department create expectation in
Production Target reguler meeting
3. Investigation on N Weekly Agreed Production - All Department create Agreed Production
production and Target Target
logistic in reguler meeting

4. Coordination Y Weekly MOM and Logbook Coordination through reguler weekly


Meeting meeting
5. Develop N Weekly Market research result Build a special team to develop compliance
compliance with with customer needs
customer need
Connection Between Activity
Activity Exist How Good/Bad Ideas/Comments

12 Y Daily Not So Good Expectation will trigger target

23, 13 N Weekly and - Expectation and Target will be a basis for
Monthly Investigation on production and logistic wether the
capacity meet target or not
Design Model
Baseline Model:
A system to produce high-end loudspeaker for the hi-fi market
by operating factory in Birmingham in order to make profit
Collect
Looking complaints
after and
requirement feedbacks Maintain C: Independent Retailer
relationship
Develop with
customer
A: RED Staff (Sales, Production, R&D)
Obtain and product
Secure New offering and
Customer T: Customer Needs
promotion

W: profits increase, production schedule


Develop
Generate efficiency, existing product
Product
Customer development, on time delivery
Order
Monitor Produce O: Rob Boston
customer and Deliver
and Create Order E: competitors, hi-fi market, technology,
inventory production coordination with supplier
plan

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