Competency Based Learning

Material

Sector : HEALTH, SOCIAL, AND OTHER COMMUNITY

DEVELOPMENT SERVICES SECTOR

Qualification Title : HAIRDRESSING NC II

Unit of Competency: PERFORM BASIC HAIR COLORING

Module Title : Performing Basic Hair Coloring

Prepared by:
RYAN CHRISTOPHER Y. CARIN
 MODULES OF INSTRUCTION

QUALIFICATION: HAIRDRESSING NC II

UNIT OF COMPETENCY : Perform Basic Hair Color

MODULE TITLE : Performing Basic Hair Color

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes in the
performance of basic hair coloring. This involves preparing
the client prior to treatment, the actual application of coloring
and post-coloring activity.

NOMINAL DURATION : 20 HOURS

CERTIFICATE LEVEL : NATIONAL CERTIFICATE LEVEL II

PRE-REQUISITE : Not applicable

Date Developed: Document No. RCI-HDR2018-001

July 21,2018
Hairdressing NC Date Revised: Issued by:
Level II Page i of vii

Developed by: RCI

Ryan Christopher Carin
Revision
 SUMMARY OF LEARNING OUTCOMES:

LO 1. Prepare client
LO 2. Apply hair color
LO 3. Perform post-service activities

ASSESSMENT CRITERIA:

LO 1. PREPARE CLIENT

1.1 Client is consulted and advised on color options, and checked for possible skin allergies
1.2 Condition of the hair and scalp are checked and analyzed
1.3 Protective clothing and materials are prepared and used according to OH&S
requirements
1.4 Client is draped following established procedures to avoid stains from hair coloring
1.5 Where necessary, client’s hair is shampooed to remove remaining conditioners and
styling products, making sure the scalp is not scratched

CONTENTS:

1. Hair and scalp condition

2. Protective clothing and materials
3. Established procedures in draping

CONDITION:

Date Developed: Document No. RCI-HDR2018-001

July 21,2018
Hairdressing NC Date Revised: Issued by:
Level II Page ii of vii

Developed by: RCI

Ryan Christopher Carin
Revision
Student/ trainee must be provided with the following:

Tools Equipment Materials/ Supplies

Apron Hydraulic chair Alcohol
Disposable gloves Black towel
Modular mirror Tissue paper
Neck strip Color catalogue

METHODOLOGY

 Lecture
 Film showing
 Demonstration
 OJT

ASSESSMENT METHOD:

 Written Examination
 Observation
 Demonstration of Practical Skills

L.O 2 APPLY HAIR COLOR

ASSESSMENT CRITERIA:
2.1 Tools, materials, implements are prepared and used following OH&S requirements

Date Developed: Document No. RCI-HDR2018-001

July 21,2018
Hairdressing NC Date Revised: Issued by:
Level II Page iii of vii

Developed by: RCI

Ryan Christopher Carin
Revision
2.2 Color and developer are selected and mixed according to client’s hair condition and
length and desired outcome
2.3 Color is applied according to product specifications and established or acceptable
procedures
2.4 Where necessary, hair is styled according to client’s particular requirements
2.5 Client’s safety and comfort are ensured during the process

CONTENTS:
1. Tools, materials and implements
2. Color applications
3. Established or acceptable procedures in hair coloring

CONDITION:
Tools Equipment Materials/ Supplies
Mixing bowls Hydraulic chair Shampoo / Conditioner
Tinting brush Shampoo bowl set Towel
Sectioning clips Timer Color cream and
Developer
Tail comb Ear pads
Disposable gloves Mask
Modular mirror Tissue
Apron
Measuring cup/device

METHODOLOGY:
 Lecture/Demonstration
 OJT
ASSESSMENT METHOD:
 Observation
 Demonstration

LO 3. PERFORM POST-SERVICE ACTIVITIES

ASSESSMENT CRITERIA:
3.1 Client is advised on hair care and maintenance for colored/dyed hair

Date Developed: Document No. RCI-HDR2018-001

July 21,2018
Hairdressing NC Date Revised: Issued by:
Level II Page iv of vii

Developed by: RCI

Ryan Christopher Carin
Revision
3.2 Tools, materials, implements are cleared, sanitized and stored according to OH&S
rules and regulations
3.3 Wastes are disposed of according to OH&S requirements
3.4 Workstation is cleaned and prepared for next activity

CONTENTS:
1. Styling products
2. Hair maintenance product

CONDITION:

Student/ trainee must be provided with the following:

Tools Equipment Materials/ Supplies

Roller brush Blower Powder
Sectioning clips Hydraulic chair Hair wax
Tail comb Spray net
Modular mirror

METHODOLOGY:

 Lecture/Demonstration
 OJT

ASSESSMENT METHOD:

Written examination
 Demonstration

Date Developed: Document No. RCI-HDR2018-001

July 21,2018
Hairdressing NC Date Revised: Issued by:
Level II Page v of vii

Developed by: RCI

Ryan Christopher Carin
Revision
Plan Training
Session

Date Developed: Document No. RCI-HDR2018-001

July 21,2018
Hairdressing NC Date Revised: Issued by:
Level II Page vi of vii

Developed by: RCI

Ryan Christopher Carin
Revision
HSK NCII form for Trainee’s Characteristics
Name of trainee:_________________________ Date:___________
Please answer the following instrument according to the characteristics
described below. Encircle the letter of your choice that best describes you as
a learner. Blank spaces are provided for some data that need your response.
Characteristics of learners

Language, Average grade in: Average grade in:

literacy and English Math
numeracy (LL&N)
a. 95 and above a. 95 and above
b. 90 to 94 b. 90 to 94
c. 85 to 89 c. 85 to 89
d. 80 to 84 d. 80 to 84
a. 75 to 79 e. 75 to 79

Cultural and Ethnicity/culture:

language a. Ifugao
background
b. Igorot
c. Ibanag
d. Gaddang
e. Muslim
f. Ibaloy
g. Others( please specify)_____________

Education & Highest Educational Attainment:

general a. High School Level
knowledge
b. High School Graduate
c. College Level
d. College Graduate
e. with units in Master’s degree
f. Maternal Graduate
g. With units in Doctoral Level
h. Doctoral Graduate
Sex a. Male
b. Female

Date Developed: Document No.

Housekeeping March 26, 2017 Issued by:
Level II Date Revised:
Page 7 of 250
Developed by:
RCI
Jay-arr A. Dela Cruz
Revision
 Characteristics of learners
Age Your age: _____
Physical ability 1. Disabilities(if any)_____________________
2. Existing Health Conditions (Existing illness
if any)
a. None
b. Asthma
c. Heart disease
d. Anemia
e. Hypertension
f. Diabetes
g. Others(please specify) ___________________
Certificates
Previous
experience with a. Training
the topic b. Employment
Number of years as a competency worker ______
List down trainings related to Housekeeping
Previous
learning ___________________________
experience ___________________________
___________________________
National Certificates acquired and NC level
Training Level
completed ___________________________
___________________________
___________________________
Other courses related to Housekeeping
Special courses
a. Hotel and Restaurant Services
b. Bachelor in Tourism
c. Others(please specify)
_________________________
Learning styles a. Visual - The visual learner takes mental
pictures of information given, so in order for
this kind of learner to retain information,
oral or written, presentations of new
information must contain diagrams and
drawings, preferably in color. The visual
learner can't concentrate with a lot of
activity around him and will focus better and
learn faster in a quiet study environment.
b. Kinesthetic - described as the students in
the classroom, who have problems sitting
still and who often bounce their legs while
tapping their fingers on the desks. They are

Date Developed: Document No.

Housekeeping March 26, 2017 Issued by:
Level II Date Revised:
Page 8 of 250
Developed by:
RCI
Jay-arr A. Dela Cruz
Revision
 Characteristics of learners
often referred to as hyperactive students
with concentration issues.
c. Auditory- a learner who has the ability to
remember speeches and lectures in detail
but has a hard time with written text. Having
to read long texts is pointless and will not be
retained by the auditory learner unless it is
read aloud.
d. Activist - Learns by having a go
e. Reflector - Learns most from activities where
they can watch, listen and then review what
has happened.
f. Theorist - Learns most when ideas are linked
to existing theories and concepts.
g. Pragmatist - Learns most from learning
activities that are directly relevant to their
situation.
a. Financially challenged
Other needs
b. Working student
c. Solo parent
d. Others(please specify)
___________________________

Trainee’s signature Trainer’s name &signature

Date: Date:

Date Developed: Document No.

Housekeeping March 26, 2017 Issued by:
Level II Date Revised:
Page 9 of 250
Developed by:
RCI
Jay-arr A. Dela Cruz
Revision
FORM 1.1 SELF-ASSESSMENT CHECKS

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary data or information which is essential in
planning training sessions. Please check the appropriate box of your answer to the questions below.

CORE COMPETENCIES
CAN I…? YES NO
1. Prepare client
1.1 consult and advise on color options, and checked for possible skin allergies?
1.2 check and analyze condition of the hair and scalp?
1.3 prepare and use protective clothing and materials according to OH&S requirements?
1.4 drape client following established procedures to avoid stains from hair coloring?
1.5 shampoo client’s hair to remove remaining conditioners and styling products
and making sure the scalp is not scratch?
2. Apply hair color
2.1 prepare and use tools, materials, implements following OH&S requirements?
2.2 select and mix color and developer according to client’s hair condition, length and
desired outcome?
2.3 apply color according to product specifications established or acceptable procedures?
2.4 style hair according to client’s particular requirements?
2.5 ensure client’s safety and comfort during the process?

Date Developed: Document No. RCI-HDR2018-001

JULY 21, 2018 Issued by:
Hairdressing II Date Revised:
Page 10 of 250
RCI
Session Plan Developed by:
Ryan Christopher Carin
Revision # 01
CORE COMPETENCIES
CAN I…? YES NO
3. Perform post-service activities
3.1 advise client on hair care and maintenance for colored/dyed hair?
3.2 clear, sanitize and store tools, materials and implements according to OH&S rules and
regulations?
3.3 dispose wastes of according to OH&S requirements?
3.4 clean and prepare workstation for next activity?

Date Developed: Document No. RCI-HDR2018-001

JULY 21, 2018 Issued by:
Hairdressing II Date Revised:
Page 11 of 250
RCI
Session Plan Developed by:
Ryan Christopher Carin
Revision # 01
Evidences/Proof of Current Competencies
FORM 1.2: EVIDENCE OF CURRENT COMPETENCIES ACQUIRED RELATED TO JOB/OCCUPATION
Current competencies Proof/Evidence Means of validating
1. Perform pre and post hair care Certified in the competency Certificate of Competency
activities
Worked as a stylist in a salon Authenticated Certificate of Employment
2. Perform hair and scalp treatment Certified on hair and scalp Certificate of Attendance in seminar on
treatment hair and scalp treatment

Worked as a stylist in a salon Authenticated Certificate of Employment

3. Perform basic hair perming Certified on hair perming Certificate of Attendance in hair perming

Worked as stylist in a salon Authenticated Certificate of Employment

4. Perform basic hair color Certified in hair coloring Certificate of Training in hair coloring

Worked as a stylist in a salon Authenticated Certificate of Employment

5. Perform basic haircutting Certified in haircutting Certificate of Training in haircutting

Worked as a stylist in a salon Authenticated Certificate of Employment

6. Perform basic hair bleaching Certified in hair bleaching Certificate of Training in hair bleaching

Worked as a stylist in a salon Authenticated Certificate of Employment

7. Perform hair straightening Certified in hair straightening Certificate of Training in straightening

Worked as a stylist in a salon Authenticated Certificate of Employment

8. Apply basic make-up Certified in make-up application Certificate of Training in make-up

Worked as an artist in a salon Authenticated Certificate of Employment

Date Developed: Document No. RCI-HDR2018-001

JULY 21, 2018 Issued by:
Hairdressing II Date Revised:
Page 12 of 250
RCI
Session Plan Developed by:
Ryan Christopher Carin
Revision # 01
Identifying Training Gaps
From the accomplished Self-Assessment Check (Form 1.1) and the evidences of current competencies (Form 1.2), the
Trainer will be able to identify what the training needs of the prospective trainee are.
FORM 1.3: SUMMARIES OF CURRENT COMPETENCIES Versus REQUIRED COMPETENCIES (Sample)
Required Units of Competency/Learning Current Competencies Training Gaps/Requirements
Outcomes based on CBC
1. Perform pre and post hair care activities
1.1 Prepare client Prepare client
1.2 Apply shampoo and/or conditioner to client Apply shampoo and/or
conditioner to client
1.3 Blow-dry hair Blow-dry hair
2. Perform hair and scalp treatment
2.1 Prepare client Prepare client
2.2 Treat hair and scalp condition Treat hair and scalp condition
2.3 Perform post-service activities Perform post-service activities
3. Perform basic perming
3.1 Prepare client Prepare client
3.2 Perm hair Perm hair
3.3 Apply finishing touches Apply finishing touches
3.4 Perform post-service activities Perform post-service activities
4. Perform basic hair color
4.1 Prepare client Prepare client

Date Developed: Document No. RCI-HDR2018-001

JULY 21, 2018 Issued by:
Hairdressing II Date Revised:
Page 13 of 250
RCI
Session Plan Developed by:
Ryan Christopher Carin
Revision # 01
4.2 Apply hair color Apply hair color
4.3 Perform post-service activities Perform post-service activities
5. Perform basic haircutting
5.1 Prepare client Prepare client
5.2 Cut hair Cut hair
5.3 Check and apply appropriate finishing Check and apply appropriate
touches finishing touches
5.4 Perform post- service Perform post- service
6. Perform hair bleaching
6.1 Prepare client, Prepare client,
6.2 Bleach hair Bleach hair
6.3 Perform post-service activities Perform post-service activities
7. Perform hair straightening
7.1 Prepare client Prepare client
7.2 Apply hair straightening product Apply hair straightening product
7.3 Iron hair Iron hair
7.4 Apply fixing solution Apply fixing solution
7.5 Perform post-service activities Perform post-service activities
8. Apply basic make-up
8.1 Prepare client Prepare client
8.2 Apply make-up Apply make-up
8.3 Perform post-service Perform post-service

Date Developed: Document No. RCI-HDR2018-001

JULY 21, 2018 Issued by:
Hairdressing II Date Revised:
Page 14 of 250
RCI
Session Plan Developed by:
Ryan Christopher Carin
Revision # 01
 Form No. 1.4: TRAINING NEEDS

Training Needs Module Title/Module of Instruction

(Learning Outcomes)

: Perform basic hair coloring : Performing basic hair coloring

SESSION PLAN
Sector : Health, social and other community development sector
Qualification Title : Hairdressing NCII
Unit of Competency : Perform basic hair coloring
Module Title : Performing basic hair coloring
Learning Outcomes:

LO 1. Prepare client

LO 2. Apply hair color

LO 3. Perform post-service activities

Date Developed: Document No. RCI-HDR2018-001

JULY 21, 2018 Issued by:
Hairdressing II Date Revised:
Page 15 of 250
RCI
Session Plan Developed by:
Ryan Christopher Carin
Revision # 01
A. INTRODUCTION
This unit covers the knowledge, skills and attitudes in the performance of basic hair coloring. This involves preparing the
client prior to treatment, the actual application of coloring and post-coloring activity
B. LEARNING ACTIVITIES
LO 1: Prepare client
Learning Content Methods Presentation Practice Feedback Resources Time
1.1 Detailing of hair Modular Reading Answering Comparing
and scalp condition information sheet self-check answer
in detailing of hair
and scalp
condition
1.2 Identification of
protective clothing
and materials
1.3 Discussion of
established
procedures in
draping

LO 2: Apply hair color

Learning Content Methods Presentation Practice Feedback Resources Time

2.1 Identification
of tools,
materials and
implements

Date Developed: Document No. RCI-HDR2018-001

JULY 21, 2018 Issued by:
Hairdressing II Date Revised:
Page 16 of 250
RCI
Session Plan Developed by:
Ryan Christopher Carin
Revision # 01
 2.2 km
Discussion of
color
applications
2.3 Enumeration
of established
procedures in
hair coloring

LO 3: Perform post-service activities

Learning content Methods Presentation Practice Feedback Resources Time

3.1 Identifying
different hair
maintenance
product
3.2 Identifying
styling products
C. ASSESSMENT PLAN

 Written Test
 Performance Test
*As each of the above activity is completed, the student will document the action performed (in writing, on tape or in a Trainee
Record Book/Journal) for assessment purposes.

Date Developed: Document No. RCI-HDR2018-001

JULY 21, 2018 Issued by:
Hairdressing II Date Revised:
Page 17 of 250
RCI
Session Plan Developed by:
Ryan Christopher Carin
Revision # 01
D. TEACHER’S SELF-REFLECTION OF THE SESSION

Date Developed: Document No. RCI-HDR2018-001

JULY 21, 2018 Issued by:
Hairdressing II Date Revised:
Page 18 of 250
RCI
Session Plan Developed by:
Ryan Christopher Carin
Revision # 01
PARTS OF A COMPETENCY-BASED LEARNING MATERIAL
PACKAGE
References/Further Reading

Performance Criteria Checklist

Operation/Task/Job Sheet

Self- Check Answer Key

Self- Check

Information Sheet

Learning Experiences

Learning Outcome Summary

Module
Module Content
Content

Module
List of Competencies
Content

Module Content

Module Content

Front Page
In our efforts to standardize CBLM, the
above parts are recommended for use in
Competency Based Training (CBT) in
Technical Education and Skills
Development Authority (TESDA)
Technology Institutions. The next
sections will show you the components
and features of each part.

Document No. RCI-HDR2018-001

Date Developed: Issued by:
Hairdressing NC II July 21, 2018
Page 19 of 61
Developed by: RCI
Ryan Christopher
Carin Revision No. 002
 HAIRDRESSING II
COMPETENCY-BASED LEARNING MATERIALS

List of Competencies

No. Unit of Competency Module Title Code

1. Performing pre- and

Perform pre- and post- HCS515301
post- hair care
hair care activities
activities

2. Perform hair and scalp Performing hair and

HCS515302
treatment scalp treatment

3. Perform basic hair Performing basic hair HCS515303

perming perming

4. Perform basic hair Performing basic hair HCS515304

coloring color

5. Perform basic Performing basic

HCS515305
haircutting haircutting

6. Perform hair Performing basic hair HCS515306

bleaching bleaching

7. Perform hair Performing basic hair HCS535107

straightening straightening

8. Applying basic make- HCS535108

Apply basic make-up
up

Document No. RCI-HDR2018-001

Date Developed: Issued by:
Hairdressing NC II July 21, 2018
Page 20 of 61
Developed by: RCI
Ryan Christopher
Carin Revision No. 002
 MODULE CONTENT

UNIT OF COMPETENCY: Perform Basic Hair Color

MODULE TITLE: Performing basic hair color

MODULE DESCRIPTOR: This unit covers the knowledge, skills and

attitudes in the performance of basic hair
coloring. This involves preparing the client
prior to treatment, the actual application of
coloring and post-coloring activity.

NOMINAL DURATION: 20 hours

LEARNING OUTCOMES:
At the end of this module you MUST be able to:
1. Prepare client
2. Apply hair color
3. Perform post-service activities

Document No. RCI-HDR2018-001

Date Developed: Issued by:
Hairdressing NC II July 21, 2018
Page 21 of 61
Developed by: RCI
Ryan Christopher
Carin Revision No. 002
ASSESSMENT CRITERIA:

1. Client is consulted and advised on color options, and checked for

possible skin allergies.
2. Condition of the hair and scalp are checked and analyzed.
3. Protective clothing and materials are prepared and used according to
OH&S requirements.
4. Client is draped following established procedures to avoid stains from
hair coloring.
5. Where necessary, client’s hair is shampooed to remove remaining
conditioners and styling products, making sure that the scalp is not
scratched.
6. Tools, materials, implements are prepared and used following OH&S
requirements.
7. Color and developer are selected and mixed according to client’s hair
condition and length and desired outcome.
8. Color is applied according to product specifications and established or
acceptable procedures.
9. Where necessary, hair is styled according to client’s particular
requirement.
10. Client’s safety and comfort are ensured during the process
11. Client is advised on hair care and maintenance for colored/dyed hair.
12. Tools, materials, implements are cleared, sanitized and stored
according to OH&S rules and regulations.
13. Wastes are disposed of according to OH&S requirements.
14. Workstation is cleaned and prepared for next activity.

Document No. RCI-HDR2018-001

Date Developed: Issued by:
Hairdressing NC II July 21, 2018
Page 22 of 61
Developed by: RCI
Ryan Christopher
Carin Revision No. 002
LEARNING OUTCOME NO. 2
Apply Hair Color

Contents:

1. Tools, materials and implements

2. Color application
3. Established or acceptable procedures in hair coloring

Assessment Criteria
1. Tools, materials, implements are prepared and used following OH&S
requirements.
2. Color and developer are selected and mixed according to client’s hair
condition and length and desired outcome.
3. Color is applied according to product specifications and established or
acceptable procedures.
4. Where necessary, hair is styled according to client’s particular
requirement.
5. Client’s safety and comfort are ensured during the process

Conditions
The participants will have access to:
WORKPLACE LOCATION: Fully equipped salon and classroom
training area.

1. SUPPLIES/MATERIALS:
 shampoo
 conditioner
 towel
 color cream and developer
 ear pads
 mask
 tissue
 mixing bowls
 tinting brush
Document No. RCI-HDR2018-001
Date Developed: Issued by:
Hairdressing NC II July 21, 2018
Page 23 of 61
Developed by: RCI
Ryan Christopher
Carin Revision No. 002
  sectioning clips
 tail comb
 disposable gloves
 modular mirror
 apron
 measuring cup or device

2. EQUIPMENT:
 hydraulic chair
 shampoo bowl set
 timer
 white board and pen marker
3. TRAINING MATERIALS:
 Competency Based Learning Material
 Video/DVD
 Power Point Presentation

Assessment Method:
1. Practical demonstration/direct observation
2. Written exam
3. Oral questioning

Document No. RCI-HDR2018-001

Date Developed: Issued by:
Hairdressing NC II July 21, 2018
Page 24 of 61
Developed by: RCI
Ryan Christopher
Carin Revision No. 002
 Learning Experiences
Learning Outcome 3

Make-up Beds

Learning Activities Special Instructions

Reading Information Sheet 2.3-1 on
Bed Linens In this Learning outcome, you
Answering Self-Check 2.3-1 should be able to make up beds in
Comparing answers to Answer Key accordance with enterprise
2.3-1 standards and procedures of a five
Watching the Power Point star hotel. To be able to do this, you
Presentation on Bed Sheets need to do the following:
Answering the Self-check questions  Go through the Information
at the end of the Power Point Sheets on CBLM.
Presentation.  Other materials such as
Comparing answers to the Answer videos and PowerPoint
key on the last slide of the Power presentations are available for
Point Presentation. viewing to ensure an
Reading Information Sheet 2.3-2 on additional knowledge. Ask the
Stripping a Bed. assistance of the trainer in
order to watch the videos and
Answering Self-Check 2.3-2
Power Point Presentations.
Comparing answers to Answer Key
2.3-2  Answer the self-checks to
ensure that knowledge of the
Watching a video on Stripping a Bed standards in Competency-
while taking down notes based training is acquired.
Compare your answers with
the Answer Keys. If you have
Answering the Self-check questions a wrong answer or wrong
at the end of the video presentation. answers, read again the part
Comparing answers to the Answer in the information sheet
key on the last part of the video where you can find the correct
presentation. answer. You must answer all
Performing Task Sheet 2.3-2 questions correctly before
Evaluating the performance from proceeding to the next
Performance Checklist 2.3-2 activity.
Reading Information Sheet 2.3-3 on  Perform the Task Sheet and
Making-up Beds the Job Sheet to practice your
Answering Self-Check 2.3-3 skills. Evaluate your
Comparing answers to Answer Key performance using the
2.3-3 Performance Checklists.
 When you are ready, present
Watching a video on Making-up a Bed your output to your trainer.
while taking down notes
Document No. RCI-HDR2018-001
Date Developed: Issued by:
Hairdressing NC II July 21, 2018
Page 25 of 61
Developed by: RCI
Ryan Christopher
Carin Revision No. 002
Answering the Self-check questions  If you have questions, do not
at the end of the video presentation. hesitate to ask your trainer.
Comparing answers to the Answer
key on the last part of the video
presentation.
Performing Job Sheet 2.3-3
Evaluating the performance from
After doing all activities of this
Performance Checklist 2.3-3
LO, you are ready to proceed to
the next LO in Cleaning and
Preparing Rooms for Incoming
Guests.

Document No. RCI-HDR2018-001

Date Developed: Issued by:
Hairdressing NC II July 21, 2018
Page 26 of 61
Developed by: RCI
Ryan Christopher
Carin Revision No. 002
 Information Sheet 2.3-1
Bed Linens

Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Identify the types of bed linens
2. Differentiate the beds according to types and sizes

Once you have successfully entered the room, it is now time to start
cleaning the room. Usually one of the first tasks is to make the beds. Standard
procedures for this process will apply that is why you must have knowledge
on the types and sizes of bed linens, pillows and pillow cases in order to place
the correct linens on the bed.

Bed Linens
A bed linen is a rectangular piece of cloth used as bedding,
being placed immediately below or above bed occupants. The types of bed
linens are:

1.Bed Pad
The bed pad is a soft, thin layer of padding that go directly on top
of the mattress. It may be either a flat sheet (extra fabric is usually tucked
under the mattress), or a fitted sheet, which is sewn in a pocket-like shape
to go down over the corners of the mattress, and has an elastic band around
the edges of the sheet to prevent the sheet from slipping. However, this can
make it more difficult to fold when not in use. This is used to protect the
mattress as well as give extra comfort to the
guest.

2. Flat Sheet

A typical bed usually has three

sheets: the top sheet, second sheet and
bottom sheet. These are soft, thin sheets
that the guest will directly come in contact
with that is why it is important that they
are soft and well-cleaned. Bottom sheets
are standard in developed countries. They
are more easily washable than a mattress,
and when used properly can protect the
longevity of the mattress and provide better
sanitation for bed occupants.

Document No. RCI-HDR2018-001

Date Developed: Issued by:
Hairdressing NC II July 21, 2018
Page 27 of 61
Developed by: RCI
Ryan Christopher
Carin Revision No. 002
3. Blanket

The blanket is a heavy type of sheet that go in between two flat sheets.
This is to provide the guest with additional comfort, as well as keep or
maintain the correct body thermostat.

4. Bed Cover

Lastly, a bed cover is put on top of the bed. This is a heavy sheet used
to protect the linens and at the same time, makes the bed look more
presentable. Quilts, duvets, comforters and other bed covers are laid over the
top sheet, but because of the top sheet they do not directly touch the bed
occupant.
Much of Europe prefers to use duvet covers. A duvet cover consists of
two rectangles sewn together on all but one side to create a sleeve for the
duvet, which can be taken off and washed. When no other blankets are lain
atop the covered duvet, it can provide several advantages over a top sheet.
First, respecting sanitation, with a top sheet the bed occupant could
accidentally in the night remove the barrier between himself and the duvet
(which is less washable); with a duvet cover this is impossible. Tucking in a
top sheet before arranging the duvet is an extra step. Second, switching a
duvet cover is a cheaper way to change color schemes than buying a new
comforter.
However, a top sheet has its own advantages. First, a tucked-in top
sheet can provide a comfortable feeling of snugness that duvets cannot, as
duvets are not usually large enough to tuck under the mattress. Second, top
sheets allow a wider range of blanket choices besides duvets, such as quilts.

Sizes of Mattresses

Clean linen including a

range of pillowcases and various
sized sheets will be needed to
service the sizes of beds that have
been allocated. Bed linens have to
be sized according to the sizes of
the mattresses. The different sizes
of the mattresses are:

 Single 30” x 75”

 Twin 39” x 75”
 Double 54” x 75”
 King 76” x 80”
 Queen 60” x 110”

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Pillows and Pillow Cases

Pillows vary in size and shape to accommodate personal preferences

in look and feel. They also vary to fit different sized beds and pillow cases.

Types Pillow Size Pillow case Size

Standard 20" x 26" 20" x 30"

Super standard 20" x 28" 20" x 32"

Queen 20" x 30" 20" x 34"

King 20" x 36" 20" x 40"

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 Self- Check 2.3-1

I. Identify the bed sheet or linen that is described. Write the letter of
the
Correct answer on your answer sheet.

1. These are soft, thin sheets.

A. Bed pad
B. Flat sheets
C. Blanket
D. Bed cover

2. It is a either a flat sheet or a fitted sheet that is placed directly on top

of the mattress.
A. Bed pad
B. Flat sheets
C. Blanket
D. Bed cover

3. These are quilts, duvets or comforters that are placed over the top sheet
to protect the bed linens.
A. Bed pad
B. Flat sheets
C. Blanket
D. Bed cover

4. This is a heavy sheet that is placed in between two flat sheets to provide
additional comfort.
A. Bed pad
B. Flat sheets
C. Blanket
D. Bed cover

II. Match the size of the bed to its type. Write the letter of the correct
on your answer sheet.

A B

1. 54” x 75” A. Double bed

2. 30” x 75” B. King Bed
3. 76” x 80” C. Queen Bed
4. 39” x 75” D. Single Twin
5. 60” x 110” E. Twin Bed

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 Document No. RCI-HDR2018-001
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 ANSWER KEY 2.3-1

I.
1. B
2. A
3. D
4. C

II.
1. E
2. A
3. C
4. B
5. D

Information Sheet 2.3-2

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 Stripping a Bed

Learning Objectives:

After reading this INFORMATION SHEET, YOU MUST be able to:

1. Identify the actions to take on stained linens

2. Arrange in order the steps in stripping a bed

Beds will need to be stripped in all departing rooms and at nominated

intervals for staying guests. Standard procedures for this process will apply
in every establishment as this is one of the most common tasks that room
attendants are required to perform.

When should the bed be stripped?

House policy will dictate what applies and there is usually a connection
between the service provided and the room rate being charged.

Options include:

 Daily – in high-priced rooms, prestige establishments: full change

 Every second or third day – full change
 Change when the condition of the linen requires it – such as situations
where linen is dirty or damaged.

Some properties will replace

nothing if the guest is a short stay –
which may be defined as three nights
or less. In this case, a guest who is
known to be checking out after three
days may not have their bed linen
changed even though standard
practice is to change bed linen every
two days.

Some properties use fitted

bottom sheets but where they are not
used, you may be required every day
or second day to remove the bottom
sheet, use the top sheet as the bottom sheet and fit a fresh top sheet.
The room attendant should follow house procedures to strip a bed.
These can be individual to the property depending on whether one or two staff
are being used, and what linen is involved.

The following is a representative guide of what is involved:

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1. Remove bedspread or duvet. – inspect and air, or replace as
required. All bedspreads are washed or dry-cleaned periodically.

2. Remove blankets (where provided) - inspect and air, or replace

as required. All blankets are washed or dry-cleaned periodically.

3. Remove pillowcases – place into soiled linen bag. Inspect pillow

and pillow protectors to determine if they require attention or
replacement.

4. Remove sheets - place into soiled linen bag.

5. Check mattress protector – spot clean as necessary or replace if required

due to staining or damage.

6. Inspect electric blanket – safety check and for signs of staining. Replace
as per house protocols.

Items that have been stripped from the bed should not be placed on the
floor. Check what applies in your establishment but options include placing
them on chairs, tables, couches in the room.

Not only does it look bad for guests to see these items on the floor if
they enter the room while you are cleaning it or they walk past the door and
look in, but it is also unhygienic.

Damaged or soiled bed items

When damaged items are found they must be replaced, with the
damaged item either forwarded to the appropriate department for repair or by
notifying the appropriate person so that they can pick it up.

If damage appears intentional contact your supervisor so that a decision

can be made about charging the guest for
the damage.

Where what appears to be deliberate

soiling of items has occurred, the same
procedure applies. A similar arrangement
may also apply where ‘excess’ mess is left by
guests.

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 There are many approaches
taken by different establishments to
the removal of stains in guest rooms.

Some properties will require

you to remove the stained item
replace it and forward it to the
Laundry or some other nominated
department for their attention

Some venues will ask you to

identify what the stain is and follow
their established guidelines for stain
removal.
Other establishments will ask
you to involve the Head Housekeeper and obtain their advice about what to
do.

Common stains found on carpets, mattresses, bed linen and chairs and
couches made with fabric are:

 Urine and faeces

 Blood
 Beverage – tea, soft drinks, alcohol of all types
 Shoe polish
 Food
 Mud, dirt, grease and oil

What action may be taken?

First step is to develop the ability to identify the stain. Trial and error
coupled with some coaching from experienced staff are the keys to this. You
cannot expect to effectively treat a stain unless you have correctly identified
what has caused the stain.

In most cases a stain will require bed linen to be exchanged for fresh
items. There are virtually no occasions when spot-cleaning of these items is
appropriate for room attendants.

Where spot cleaning appears suitable, the appropriate cleaner from

those stocked on the trolley is selected and applied according to
manufacturer’s instructions, which can commonly be via a spray bottle
applicator, or rubbed directly onto the stain. The stained area is then
rubbed/brushed to remove the stain, rinsed and then dried.

Most establishments will have a chart to guide in the removal of stains.

These charts are specific to the chemicals provided by the chemical
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supplier being used at the property, and will identify which cleaner is to
be used for which stain on which fabric or surface, together with how
to apply the cleaner, and other relevant tips and information.

Remember that the ‘correct’ action to take when dealing with stains
will depend on interaction of:

 The type of material where the stain has occurred

 The cause of the stain
 The chemicals available to remove the stain

This essentially means that providing generic advice on stain removal

is not only impossible, but potentially misleading as it can prove dangerous,
damaging and expensive.

You need to know to the best extent possible:

 What the material or surface is that has been stained
 What the stain is
 What chemical options you have for treatment.

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 Self- Check 2.3-2

I. Write the letter of the statement that describes an action to be taken for
stained bed linen. Write the answers on the answer sheet.

A. Segregate the stained linen

B. Inform the Front Office Department of the type of stain
C. Forward the stained linen to the Laundry Department
D. Remove the stain on the spot
E. Put the stained linen in a separate laundry bag

II. Arrange in order the steps in stripping a bed. Write the letters of the
correct answers on the answer sheet.

A. Remove blankets
B. Remove bedspread or duvet
C. Check mattress protector
D. Remove sheets
E. Remove pillowcases

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 ANSWER KEY 2.3-2

I.
A
C
E

II.
B
A
E
D
C

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 TASK SHEET 2.3-2

Title: Strip a Bed

Performance Objective: Given a bed with linens and pillows, you

should be able to strip the bed following the five
star hotel standards.
Supplies/Materials : bed linens, pillows, pillow cases

Equipment : bed

Steps/Procedure:

1. Strip the bed of its linens and the pillows of their pillow cases.
2. Put the sheets and pillow cases where they should be placed.
3. Fold the blanket, bedspread or duvet and mattress protector.
4. Present your work to the trainer.

Assessment Method:
Demonstration

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 Performance Criteria Checklist 2.3-2
CRITERIA
Did you…. YES NO
1. follow the correct steps in stripping the bed?
2. strip the bed in less than 5 minutes?
3. check the pillows and linens for stain and
damage?
4. immediately segregate the items with stain?
5. forward the stained items to the Laundry
Department for proper processing?
6. fold the the blanket, bedspread or duvet and
mattress protector properly?
7. place the folded blanket, bedspread/duvet and
mattress protector on the chair, table or couch?
8. put the sheets and the pillow cases in the laundry
bag/soiled linen bag?

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 Information Sheet 2.3-3
Making-up Beds

Learning Objectives:

After reading this INFORMATION SHEET, YOU MUST be able to:

1. Identify the guidelines in making-up a bed

2. Arrange in order the steps in making-up a bed

As with stripping of beds, individual properties have their own

standards, procedures and requirements for making beds. Making beds is a
common activity that needs to be practiced and undertaken with great care
as many injuries have resulted from moving the bed in order to make it.

The importance of bed making

Making the bed ‘properly’ is an extremely important part of servicing

any room because the bed is often the focal point of the room and one of the
first things in the room that the guest looks at. The final appearance of the
made bed must therefore make the right impression – neat, tidy, balanced,
crisp, clean, attractive and inviting.

Special points in relation to final presentation of the bed can include:

 The use of an overlay placed across the end of the bed to enhance eye
appeal
 Number of pillows provided – standard procedure may be to place only
one pillow per person on the bed with additional pillows available in the
wardrobe of the room for guests to help themselves to: in a stay room,
if the guest has used two pillows per person then the bed should be re-
made following their preference
 Use of decorator pillows – to
enhance presentation
 Placement of the pillows – the
property may lie the pillows
down, stand them up or
arrange them in some unique
way
 Number of blankets used –
most properties use one
blanket on a bed with extra
blankets available in the
wardrobe or on request
 Placement of a complimentary
item on the bed – this may be done as

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part of the turn-down procedures but may also be a standing requirement
when servicing the room.

Posture

Making the bed is a long task to do that is why it is essential for you to
keep the proper posture and prevent any body aches that may arise during
the process.

When tucking the sheets in, it is important that you bend your knees
and not your back. This is to help strengthen the knees and at the same time
prevent you from having a slip disc.

Procedure in making up a bed

Use the following steps as a guideline for making a standard style bed
where no house requirements apply:

1. Check electric blanket is straight and secured

2. Position mattress protector and secure strings

3. With seams down, position bottom sheet

4. Mitre bottom sheet – all four corners by:

 Tucking cover along foot and head of mattress

 Lifting corner flap – about 30cm from corner
 Tucking in remaining portion of cover
 Dropping flap and tucking in

5. Smooth out creases

6. With seams up, position top sheet –

top edge even with mattress at bed
head

7. Position blanket – seams up

8. Turn head of top sheet over blanket

9. Smooth out creases

10. Tuck in top sheet and blanket on

sides

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11. Mitre all corners, top sheet and
blanket together

12. Smooth out creases

13. Position bedspread so it is

straight and all corners are even

14. Fold back bedspread at bed head

end

15. Place pillowcases on fluffed up

pillows

16. Position pillows on the bed as required

17. Fold bedspread over pillow and neatly tuck in.

Points to remember

 Make sure all the fresh

linen to go onto the bed is placed
onto a chair, table or couch
while you are making the bed –
it must never be left on the floor
 When you have finished
making the bed, step back and
inspect it to make sure it is
right:, then adjust as required
 The way you make your bed
at home is probably not going to
be what is required at work
 The way you made beds at
your last employer is probably
not going to be the same as what
is required with your current
employer.
 Re-make bed using existing bed linen

If a guest has departed the room, it is vital that fresh bedding is used. But
what if it is an ‘occupied’ room where the guest is staying for more than one
day?

Depending on the type of organisation you are, and the level of service
provided, it is becoming more common for bedding not to be changed on a
daily basis. As environmental awareness increases, many hotel managers and
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customers alike, do not feel the need for sheets to be changed on a daily basis.
However this cannot always be assumed. Therefore many hotels have ‘Request
Cards’ which allow the guest to decide if they require their bedding to be
changed. These cards are commonly found in hotel rooms throughout the
world.

Simply, guests place this card on the bed, which identifies that the guest
would like their bed linen changed. If this card is not placed on the bed, the
existing bed linen will be used.

This practice has a number of benefits:

 It is environmentally friendly – as less washing is required

 It reduces expenses for a hotel.

Most guests do not expect their linen to be changed every day, unless it
requires it due to stains or damage. It is standard practice for most venues to
change linen after 3 days.

So what do we do differently when making the bed for an occupied room

as opposed to a departure room?

Remaking a bed using existing bed linen

Whilst the instructions may reflect those previously given, it is important

that clear procedures are identified when making a bed for an occupied room.

1. Remove pillows and place them on a clean surface, checking for stains or
need for replacement

2. Remove or pull back any blankets or duvets, again checking for stains or
need for replacement

3. Straighten bottom sheet, again checking for stains or need for replacement.
If a new sheet is required, change accordingly

4. Re-tuck in sheet

5. Smooth out creases

6. With seams up, position top sheet – top edge even with mattress at bed
head

7. Position blanket – seams up

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8. Turn head of top sheet over blanket

9. Smooth out creases

10. Tuck in top sheet and blanket on sides

11. Mitre all corners, top sheet and blanket together

12. Smooth out creases

13. Position bedspread so it is straight and all corners are even

14. Fold back bedspread at bed head end

15. Place pillowcases on fluffed up pillows

16. Position pillows on the bed as required

17. Fold bedspread over pillow and neatly tuck in.

Points to remember

Take special note of the preferences of the guest. Before making the bed
check to identify preferences including:

 If they have removed the

blanket or duvet, you may
wish to place this in the
cupboard or folded back at
the end of the bed
 If they have more pillows,
make the bed and position
the pillows accordingly
 If items such as books,
magazines, glasses, clothes
or other personal items were
found on the bed, place
them neatly back on the bed
in a similar position.

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 Self- Check 2.3-3

I. Write T if the statement is correct and F if not. Write the answers on

your answer sheet.

1. Re-make bed using fresh linens.

2. Place the linens on the floor while making-up the bed.
3. Smooth out creases.
4. Make-up the bed on daily basis.
5. Get all the fresh linens from the trolley before making-up the bed.

II. Arrange in order the steps in making-up a bed. Write the letters of the
answers on the answer sheet.

A. Turn head of top sheet over blanket.

B. Fold bedspread over pillow and neatly tuck in.
C. Miter bottom sheet.
D. Tuck in top sheet and blanket on sides.
E. Position blanket – seams up.
F. With seams up, position top sheet.
G. Mitre all corners, top sheet and blanket together.
H. Position bedspread so it is straight and all corners are even.
I. Fold back bedspread at bed head end.
J. With seams down, position bottom sheet.

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 ANSWER KEY 2.3-3

I.
1. T
2. F
3. T
4. T
5. F

II.
J
C
F
E
A
D
G
H
I
B

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JOB SHEET 2.3-3

Title: Make-up a bed

Performance Objective: Given a bed, bed linens, pillows and pillow

cases, you should be able to make-up the bed
following the five hotel standards.
Supplies/Materials : bed linens, pillows, pillow cases

Equipment : bed

Steps/Procedure:

1. Strip the bed.

2. Get the fresh linens from the trolley.
3. Make-up the bed using fresh linens.
4. After your work, present to your trainer.

Assessment Method:
Demonstration

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 Performance Criteria Checklist 2.3-3

CRITERIA
Did you…. YES NO
1. Place top sheet and bedspread along one side
of the mattress; tuck them in at the same time,
then move to opposite side of the bed?
2. fold sheet down over bedspread at the head of
the bed, after making both sides of the bed?
3. make a small pleat in the top sheet and
bedspread at foot of the bed; then tucks in
bottom of sheet and bedspread at the same
time?
4. change pillowcases by grasping middle of
closed end of pillowcase; reaching through
pillowcase and grasping end of pillow; pulling
pillow back through pillowcase?
5. avoid holding the pillow under arm or chin
while changing the pillow case?
6. place top sheet and bedspread along one side
of the mattress; tuck them in at the same time,
then move to opposite side of the bed?
7. fold sheet down over bedspread at the head of
the bed, after making both sides of the bed?
8. make a small pleat in the top sheet and
bedspread at foot of the bed; then tuck in
bottom of sheet and bedspread at the same
time?
9. miter the corners neatly?
10. put the fresh linens on chair or table?
11. follow the correct posture in making the
bed?
12. make up the bed in less than 10 minutes?

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 Evidence Plan

Competency Housekeeping NC II
standard:
Unit of Clean and Prepare Rooms for Incoming Guests
competency:
Ways in which evidence will be collected:

&

&
[tick the column]

Third party Report

Demonstration
Observation
Questioning

Questioning

Portfolio

Written
The evidence must show that the trainee…
*Selected and prepared correctly the cleaning,  
supplies and equipment for servicing a room
Identified, selected accurately and ordered in  
sufficient numbers the supplies for trolley in
accordance with enterprise procedure
*Loaded the trolley safely with adequate supplies  
in accordance with enterprise procedure
*Identified correctly the rooms that require  
servicing based on information supplied in
housekeeping staff
*Accessed the rooms in accordance with the  
establishment’s customer service and security
procedures
*Stripped the beds and mattresses  
*Checked the pillows and linens for stains  
*Checked the damaged rooms whether guests left  
any valuables
*Segregated the items with stains and forwards to  
the Laundry Department for proper processing
*Replaced bed linens in accordance with  
enterprise standards and procedures
*Cleaned the rooms in correct order and with  
minimum disruption to the guest
*Cleaned and checked all furniture, fixtures and  
fittings in accordance with enterprise procedures
and hygiene/safety guidelines
*Checked, replenished and replaced the room  
supplies in accordance with enterprise standards
and procedures
*Identified pests and took appropriate actions in  
accordance with enterprise procedures
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 *Checked rooms for any defects or damage and  
reported accurately in accordance with enterprise
procedures
*Reported promptly any unusual or suspicious  
person, item or occurrence in accordance with
enterprise procedures
*Collected guest’s belongings left in vacated room  
and stored in accordance with lost and found
enterprise procedures
Cleaned and stored trolleys and equipment after  
use in accordance with safety and enterprise
procedures
Checked and replenished or reordered supplies in  
accordance with enterprise procedures
*Provided additional housekeeping services as  
requested in accordance with enterprise
procedures
Carried out turn over procedure for next shift in  
accordance with enterprise procedure
NOTE: *Critical aspects of competency

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 TABLE OF SPECIFICATION

# of
Objectives/Content
Knowledge Comprehension Application items/
area/Topics
% of test

Bed linens 1 5 7 33%

Stripping a bed 1 5 7 33%

Making up a bed 2 5 7 34%

40/100
TOTAL 4 15 21
%

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 HOUSEKEEPING NC II

CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS

1 Hour

June 2017

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INSTRUCTIONS TO THE CANDIDATE

1. You have one (1) hour to complete this test.

2. This paper consists of Sections A to D.

3. Section A consists of Multiple Choice Test with 10 questions. Section

B consists of Identification with 5 questions. Section C consists of
Arranging in Order consists of two parts. Section D consists of
Enumeration with two parts. Write ALL your answers on the
provided answer sheet.

4. Write your examination number code in every answer sheet that you
submit.

5. Do not write on the question paper.

6. Return the question paper to the proctor at the end of the 1 hour test.

This question paper consists of ___ printed pages (including this

page).

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SECTION A: MULTIPLE CHOICE
Instruction: Choose the correct or the best answer.

1. What is a bed linen?

A. It is a piece of cloth used to decorate the floor below the bed.
B. It is a piece cloth used to drape the headboard of a bed.
C. It is a piece of cloth used to drape over the bed.
D. It is a piece of cloth being placed immediately below or
above bed occupants.

2. Why is bed pad important?

A. It protects the occupant of bed.
B. It protects the mattress.
C. It protects the room attendant.
D. It protects the head board.

3. Which is not an example of bed cover?

A. blanket
B. comforter
C. duvet
D. quilt

4. What is the size of pillow case for standard pillow?

A. It is 20" x 30".
B. It is 20" x 32".
C. It is 20" x 34".
D. It is 20" x 40".

5. Why do you have to shake the bedding during stripping of bed?

A. To look for stain
B. To check for damage
C. To look for lost and found item
D. To remove the dust

6. What procedure should you follow on the schedule of bed stripping?

A. House policy
B. Housekeeping Law
C. Request of guest
D. Code and Ethics of Room Attendant

Document No. RCI-HDR2018-001

Date Developed: Issued by:
Hairdressing NC II July 21, 2018
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 7. Which is an action to take with stained or soiled bed linen?
A. Put it on the floor.
B. Put it with the dirty bath linen.
C. Put it with the other dirty linens.
D. Put it in a separate laundry bag.

8. Which should be considered in taking the correct action for stained bed
linen?
A. The cause of stain
B. Who caused the stain
C. When the bed linen was stained
D. Where the bed linen was stained

9. What is the process of using replacing bed linens with fresh bed linens?
A. Bed stripping
B. Re-making of bed
C. Making up of Bed
D. Cleaning the bed

10. When should you remake a bed using existing bed linens?
A. When it is the fourth day of stay of the guest
B. When the room is a departure room
C. When the guest requests for deep cleaning
D. When it is an occupied room

SECTION B: IDENTIFICATION
Instruction: Identify the following:
1. It is a means of anchoring the sheets on mattresses.
2. It is the process of removing bed linens from the mattresses.
3. The type of bed with a size 60” x 110”.
4. It is the process of making up the bed using the existing bed linens.
5. It consists of two rectangles sewn together on all but one side to create
a sleeve for the duvet.

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SECTION C: ARRANGING IN ORDER

I. Instruction: Arrange in order the steps in stripping a bed.(5 points)

A. Check mattress protector

B. Remove pillowcases
C. Remove sheets
D. Remove bed spread
E. Remove blanket

II. Instruction: Arrange in order the procedure in making up a bed.(10

points)

A. Position top sheet

B. Fold back bedspread at bed head
C. Tuck in top sheet and blanket on sides
D. Turn head of top sheet over blanket
E. Position bottom sheet and mitre
F. Position blanket
G. Mitre all corners, top sheet and blanket together
H. Fold bedspread over pillow and tuck in
I. Position bedspread
J. Position pillows on bed

SECTION D. ENUMERATION

I. Instruction: Enumerate the five points to consider in the final

presentation of the bed.

1.
2.
3.
4.
5.

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II. Instruction: Enumerate five Occupational Safety and Hazard practice
in stripping and making up a bed.

1.
2.
3.
4.
5.

Answer Key
Document No. RCI-HDR2018-001
Date Developed: Issued by:
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Section A
1. D
2. B
3. A
4. A
5. C
6. A
7. D
8. A
9. C
10. D

Section B
1. Mitre
2. Bed stripping
3. Queen bed
4. Re-making of bed
5. Duvet cover

Section C
I.
D
E
B
C
A

II.
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 E

Section D.

I.

1. The use of an overlay

2. Number of pillows provided

3. Use of decorative pillow

4. Placement of pillows

5. Number of blankets

II.

1. Bend the knees not the back

2. Check the linens for any left items by the guest before stripping the bed

3. Handle properly the chemical for stain removal

4. Use gloves in picking up left items by the guest

5. Position the trolley at the door

Performance Test
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Qualification: Housekeeping NC II
Unit of Competency: Clean and Prepare Rooms for Incoming
Guests
General Instruction:
Given the necessary materials, tools, supplies and equipment, the
candidate must be able to clean and prepare a room for incoming guests in
accordance with five hotel standards, without injury to self and damage to
the surrounding environment, in one hour.

Specific Instructions:
1. Observe OH&S policies and procedures.
2. Gather instructions and relevant tools, supplies, equipment, and
materials.
3. Fill out the assignment form.
4. Set up the trolley with needed supplies, materials and equipment.
5. Access the room according to the standards.
6. Position the trolley at the door correctly.
7. Inspect the room for damages and pests.
8. Handle guest property in the correct manner.
9. Make up the bed according to the standards.
10. Clean bathroom according to the standards..
11. Clean the room according to the standards.
12. Remove used amenities and replenish with new ones.
13. Deodorize the room.
14. Do a final inspection of the room.
15. Prepare for the next shift.

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 LIST OF EQUIPMENT, TOOLS AND MATERIALS:
Equipment
QTY Description
1 unit Vacuum cleaner (dry and wet)
1 unit carpet sweeper
1 unit Floor polisher
1 unit Trolley
1 Bed
1 Bedside Table
1 chair
MATERIALS AND SUPPLIES:
QTY Description
5 liters Cleaning solution
5 liters Sanitizing agents
5 liters All-purpose detergent
5 liters Toilet disenfectant
2 cans Air Freshner
2 pcs Pesticide
2 pcs Deodorizers
2 pcs Apron
2 pcs Goggle
2 pcs Mask
2 pcs Headwear
2 sets Bed linens
2 pairs slippers
1 set stationery and compendium
1 set personal hygiene
1 set emergency exit plan
TOOLS:
QTY Description
2 pcs mops
2 pcs brushes
1 pc broom
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 1 pc bucket
1 pc dust pan
1 pc laundry bag
1 pc squeegee
2 pcs lint free cleaning cloths
2 pcs scrubbing foam
2 pcs spray bottle
1 pc anti-static duster
2 pairs gloves
1 pc mop squeezer
During the demonstration of  to show if evidence is
skills, did the trainee: demonstrated
Yes No
follow OH&S policies and
procedures for cleaning and
clearing the room in accordance
with requirements?

consult appropriate personnel to

ensure the work is coordinated
effectively with others involved in
the work site?

obtain supplies and materials in

accordance with established
procedures and requirements?

load the trolley with adequate and

correct supplies, materials, tools
and equipment required for
servicing a room according to the
enterprise standards?

demonstrate the ability to select,

prepare and use the correct
cleaning chemicals and equipment
in cleaning and clearing the room

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according to the standards and
requirements?

demonstrate the ability to organize

and carry out the procedures in
cleaning and clearing the room
according to the standards and
requirements?

strip and make up the bed with

fresh linens following the
enterprise standards and
requirements?

inspect the room for damages,

pests, lost and found items and
unusual situations and report
properly following the enterprise
standards and policies?

handle the guest’s property

properly according to the
enterprise procedures and policies?

replenish supplies and materials

according to the enterprise policies
and procedures?

fill out the necessary forms

according to enterprise procedures
and policies?

respond to unplanned events or

conditions in accordance with
established procedures?

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obtain approval in accordance with
established procedures from
appropriate personnel before any
contingencies are implemented?

handle the guest’s property

properly according to the
enterprise procedures and policies?

prepare for the next shift according

to the enterprise procedures and
policies?

Clean and store the trolley and

equipment after use in accordance
with safety and enterprise
procedures?

The trainee’s demonstration was:

Satisfactory  Not Satisfactory 

Feedback to trainee:

General comments [Strengths / Improvements needed]

Trainer’s signature: Date:

Trainee’s signature: Date:

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 QUESTIONING TOOL
Satisfactory
Questions to probe the candidate’s underpinning knowledge
response
Extension/Reflection Questions Yes No
1. What are the services delivered by a room attendant?  
2. Why is communication in the provision of housekeeping
services important?  

3. How do you prepare the room for cleaning?  

4. How do you choose the correct cleaning materials to use?  
Safety Questions
5. Why is it important to check housekeeping trolley prior to  
use?
6. Why do you have to check operational readiness of all items  
and equipment?
7. How do you dispose a syringe found on the bathroom floor?  
8. How should you handle chemical cleaning agents?  
Contingency Questions
9. What will you do if the vacuum cleaner has malfunctioned?  
10. What will you do when the guest has arrived in the room  
before you are done cleaning the room?
11. What will you do if more supplies are needed than the  
trolley can hold?
12. What will you do when a DND sign has been displayed on a  
room throughout your entire shift?
Job Role/Environment Questions  
13. How will you know the enterprise policies and standards?  
14. How will you inform the enterprise of the lack of supplies or  
equipment not working?
15. How do you choose which room to clean first among the  
many rooms allocated to you?
16. Why is it important for you to follow your work schedule  
Rules and Regulations  
17. How do you access and enter guest room appropriately?  

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18. How do you handle guest property left in room from which  
guest has departed?
19. What are the procedures in loaning items to guests?  
20. What are the procedures in reporting damage to the room  
or intentional messing up of room?
The candidate’s underpinning  Satisfactory  Not
knowledge was: Satisfactory
The trainee’s demonstration was:
Satisfactory  Not Satisfactory 

Feedback to trainee:

General comments [Strengths / Improvements needed]

Trainer’s signature: Date:

Trainee’s signature: Date:

Document No. RCI-HDR2018-001

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 Templates for Inventory of Training Resources

Resources for presenting instruction

 Print Resources As per TR As per Remarks
Inventory
CBLM 25 pcs 25 pcs
Enterprise promotional materials 25 pcs 25 pcs
Local tourist information 25 pcs 25 pcs
Magazines 5 pcs 5 pcs
Newspaper 5 pcs 5 pcs
Lodging Agreement 2 pcs 2 pcs
Housekeeping textbooks 25 pcs 25 pcs
 Non Print Resources As per TR As per Remarks
Inventory
PDF-CBLM 10 copies 10 copies
Videos 5 copies 5 copies
Power Point Presentations 5 copies 5 copies

Resources for Skills practice of Competency #1 ______________________________

 Supplies and Materials As per TR As per Remarks
Inventory
Cleaning solution 5 liters 5 liters
Sanitizing agents 5 liters 5 liters
All-purpose detergent 5 liters 5 liters
Toilet disenfectant 5 liters 5 liters
Furniture and floor polisher 1 unit 1 unit
Air Freshner 5 cans 5 cans
Pesticide 5 cans 5 cans
Deodorizers 5 pcs 5 pcs
Aprons 25 pcs 25 pcs
Goggles 15 pcs 15 pcs
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 Masks 25 pcs 25 pcs
Headwears 25 pcs 25 pcs
Bed linens 4 sets 4 sets
pair slippers 2 pairs 2 pairs
stationery and compendium 1 set 1 set
personal hygiene I set I set
emergency exit plan 1 set 1 set
 Tools As per TR As per Remarks
Inventory
2 pcs 2 pcs
mops
2 pcs 2 pcs
brushes
1 pc 1 pc
broom
1 pc 1 pc
bucket
1 pc 1 pc
dust pan
1 pc 1 pc
laundry bag
1 pc 1 pc
squeegee
2 pcs 2 pcs
lint free cleaning cloths
2 pcs 2 pcs
scrubbing foam
2 pcs 2 pcs
spray bottle
1 pc 1 pc
anti-static duster
2 pairs 2 pairs
pairs gloves
1 pc 1 pc
mop squeezer
 Equipment As per TR As per Remarks
Inventory
Vacuum cleaner (dry and wet) 1 unit 1 unit
carpet sweeper 1 unit 1 unit
Floor polisher 1 unit 1 unit
trolley 1 unit 1 unit
Bedside Table 1 pc 1 pc
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 chair 1 pc 1 pc
bed 1 pc 1 pc

Note: In the remarks section, remarks may include for repair, for
replenishment, for reproduction, for maintenance etc.

Training Activity Matrix

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 Facilities/ Venue Date and
Tools and (Workstati Time
Training Trainee Remarks
Equipment on Area)
Activity
Prayer 1. Cervantes,  CBLM, Lecture Novembe
2. Reinhard Room r 7, 2017
B.  White
Check 3. Doverte, board
attendance (AM) Allen F. marker 8:00am
4. Felix, John  LCD to 8:30
H. projector am
Recap of the 5. Perez, Alvin
previous D.  Computer
training 6. Sagun, Ian  Power
activity- Ask for B. Point
two volunteers 7. Santos, Presentati
to summarize Larence S. on-
the activity of 8. Serpa, Reflection
the previous Juan N. s
training activity 9. Tampoya,
Nice Z.
10. Torres,
Unfreezing Bien Y.
Activity – 11. Alcan, Zen
Watching of PPP J.
(Reflections) 12. Dogillo,
Rosel N.
Sabau,
Distributing the Cheri P.
trainees to the 13. Silverio,
different work Joy T.
stations 14. Torres, Mel
V

Reading of 1. Cervantes,  CBLM Work

Information 2. Reinhard Station 1
 LCD 8:30am
Sheet 1.1-1 B.
projector to
3. Doverte,
Answering of 12:00pm
Allen F.  Computer
Self-Check 1.1-
4. Felix, John
1.  Power
H.
Comparing 5. Perez, Alvin Point
answers to D. Presentation
Answer Key 1.1-
1.
Watching of
Power Point
Presentation
1.1-1

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Reading of 1. Sagun, Ian  CBLM Work 8:30am
Information B. Station 2 to
Sheet 2.1-1 2. Santos,  computer 12:00pm
Larence S.  video
Answering of
3. Serpa,
Self-Check 2.1-
Juan N.
1.
4. Tampoya,
Comparing Nice Z.
answers to 5. Torres,
Answer Key 2.1- Bien Y.
1.
Watching of
Video
presentation

Reading of 1. Alcan, Zen J.  CBLM Work 8:30am

Information 2. Dogillo, Rosel N. Station 3 to
Sheet 3.1-1 3. Sabau, Cheri P.  LCD 12:00pm
4. Silverio, Joy T. projector
Answering of
5. Torres, Mel V  Computer
Self-Check 3.1-
1.  Power
Comparing Point
answers to Presentation
Answer Key 3.1-
1.
Watching of
Power Point
Presentation
3.1-1

LUNCH BREAK
Checking of 1. Cervantes,  white Lecture October
Attendance 2. Reinhard board Room 7, 2016
(P.M.) B.
3. Doverte,  marker
Unfreezing
Allen F.  Multimed 1:00pm
Activity – Let the
4. Felix, John ia Projector to 3:00
trainees watch
H. pm
Power Point  computer
5. Perez, Alvin
Presentation
D.  Power
(Pencils’s 6. Sagun, Ian Point
Parable) B. Presentation
7. Santos,
Recapping and
Larence S.
providing
8. Serpa,
feedback of the
Juan N.
activity in the
9. Tampoya,
morning
Nice Z.
10. Torres,
Bien Y.
11. Alcantara,
Zen J.
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 12. Dogillo,
Roselle N.
13. Sabaulan,
Cheri P.
14. Silverio,
Joy T.
15. Torres,
Melanie V.
16. 

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