25-02-2019 New Delhi Public Information On Letter Petitions/e-Mails
25-02-2019 New Delhi Public Information On Letter Petitions/e-Mails
New Delhi
Public Information on Letter petitions/e-mails
Between July 2018 and January 2019, the Tribunal received 1691 Letters/E-mails
from across the country.
Observations
The Tribunal’s careful examination of issues in the letters/emails shows that the
grievances in letters/emails are raised mostly because citizens did not approach
concerned statutory authorities that are first-responders to day-to-day issues or
because such authorities did not act in an effective manner.
1
For examples, such authorities include local municipal bodies, Fire Department,
Police, Pollution Control Boards, Town & Country Planning, Flood and Irrigation
departments, Sewerage and Drainage departments, Slum Development and
Encroachment Removal bodies etc.
This clearly shows that enforcement and local level vigilance/monitoring in these
statutory bodies are deficient. It would be appropriate that Local Agencies strengthen
their Public Grievance Redressal Division (PGRD) to be equipped with required
infrastructure to provide remedy expeditiously.
Statistics
Between July 2018 and January 2019, the Tribunal received 1691 Letters/E-
mails out of which 321 have been admitted as ‘Petitions’.
Out of 321 petitions, 239 have been disposed of.
The action taken on the 239 petitions are as follows:
1
Upon finding ‘no substantive cause’ in the grievance, these petitions were dismissed.
2
These petitions were referred to the concerned Agencies with the direction to take required action
within one month. The authorities may have not been moved previously or no effective action was
taken.
3
These are petitions requiring monitoring of execution. Orders were passed on petitions under this
category with directions to concerned statutory bodies to take action and submit an Action Taken
Report to the Tribunal. These petitions will be listed again for scrutiny of the reports and further
action (if necessary).
4
These petitions have been linked with previous petitions where orders on similar issues have
already been passed by the Tribunal.