1 RF

Page 1 of 113
RFP for Supply, Installation and Maintenance of IT Infrastructure

for PMMVY, Ministry of Women and Child Development
Table of Contents
1 Important Dates 6
2 Fact Sheet 7
3 Letter of invitation 9
4 Project Background and Key Information 10
5 Terms of Reference / Scope of Work 11
6 Hardware procurement, Installation, Implementation and Commissioning 11
6.1.1 Bill of Material 12
7 End to end Maintenance of in scope IT infrastructure 15
7.1.1 Restore to Service 16
7.1.2 Hardware Management (Servers, Storage) 16
7.1.3 System Software Maintenance 17
7.1.4 Warranty 19
7.1.4.1 Mean time between failures (MTBF) 20
7.1.5 Preventive Maintenance 20
7.1.6 Level Three (L3) Support 22
8 Obligations of the Bidder 23
9 Milestones and Timelines 25
10 Project Location 26
11 Knowledge Transfer 26
12 Payment 27
13 Payment Schedule 27
14 Payment Terms and Conditions 28
15 Service level Agreements 28
16 Penalties 31
17 Instructions to the Bidders 33
18 Bid Preparation & Submission 33
18.1.1 Contents of Bid 35
18.1.1.1 Technical Bid Format 35
18.1.1.2 Commercial Bid Format 36
19 Disclaimer 36
20 Complaint Proposals / Completeness of Response 37
21 Pre - Bid Meeting & Clarifications 37
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21.1.1 Bidders Queries 37

21.1.2 Responses to Pre-Bid Queries and Issue of Corrigendum 38
22 RFP Document Fees 38
23 Earnest Money Deposit (EMD) 38
24 Authentication of Bids 39
25 Proposal Preparation Costs 39
26 Language 40
27 Venue &Deadline for Submission of proposals 40
28 Bid Validity 40
29 Late Bids 41
30 Deviations 41
31 Tender Opening 41
32 Bidder’s evaluation procedure 42
33 Evaluation Committee 42
34 Evaluation process 42
35 Bidder’s Eligibility Criteria 43
36 Bidders Technical & Functional Evaluation 46
37 Financial Bid Evaluation 51
38 Award Criteria 52
39 Terms & Conditions 53
40 Right to Accept Any Proposal and To Reject Any or All Proposal (s) 53
41 Notification of Award 53
42 Resource 53
43 JV/ Consortium 53
44 Performance Guarantee 54
45 Signing of Contract 54
46 Failure to Agree with the Terms and Conditions of the RFP 54
47 Force Majeure 55
48 Right to Terminate the Process 56
49 Optional Termination, Payment and Release 56
50 Confidentiality of data 56
51 Litigation 58
52 Fraud and Corrupt Practices 58
53 Arbitration Clause 60
54 Appendix I 61
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55 Form 1: Technical Bid Covering Letter 61

56 Form 2: Compliance Sheet for Pre-qualification Proposal 62
57 Form 3: Details of the Prime Bidder 64
57.1.1 Form 3A: Details of the OEM 64
58 Form 4: Compliance Sheet for Technical Proposal 66
59 Form 5: Technical Requirements Specifications Compliance 69
60 Form 6: Citations Table 71
61 Form 7: Team Composition and their Availability 73
61.1.1 Form 7A: Team composition and Key Tasks 73
61.1.2 Form 7B: Curriculum Vitae (CV) of Key Personnel 74
62 Declaration letters for Pre -Qualification 77
62.1.1 Form 8A: Letter for No Blacklisting 77
62.1.2 Form 8B: Letter for Not Providing Products to Other Bidders 78
62.1.3 Form 8C: Letter for Qualifying as OEM or Authorized Partner 79
62.1.4 Form 8D: Letter for Availability of Qualified Engineers 81
62.1.5 Form 8E: Letter for Support at All Locations 83
63 Form 9: Bank Guarantee for Earnest Money Deposit (EMD) 84
64 Form 10: Financial Bid Template 86
64.1.1 Form 10A: Bid Covering Letter 87
64.1.2 Form 10B: Summary of Costs 89
64.1.3 Form 10C: Hardware/ System Software Cost (Capex) 90
64.1.4 Form 10D: ATS/ AMC (OPEX) 91
65 Form 11: Performance Bank Guarantee 92
66 Annexure 1: Over view of PMMVY-CAS 94
67 Application Architecture 94
68 Automation Boundary 94
69 Operational Model 95
70 Application Status 96
71 Application Interfaces 97
72 PMMVY-CAS: Enhancements Envisaged 101
73 Annexure 2: Technical Specifications 102
74 HSM Device 102
75 Server 1 104
76 Server 2 105
77 SAN Storage 106
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RFP for Supply, Installation and Maintenance of IT Infrastructure for
PMMVY, Ministry of Women and Child Development
78 SAN Switch 107

79 Enterprise Management System 108
80 Ticketing Tool 111
81 SIEM 112
82 NGFW 113
83 WAF 115
84 DDOS 118
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1 Important Dates
# Event Deadline
Publication of RFP document 21.11.2018
Bid download start 21.11.2018
3. Last date for Submission of Pre-bid Queries 26.11.2018 up to 17:00 Hours
on email
Pre-Bid Conference 28.11.2018 at 15:00 Hours
5. Response to Queries/ Issue of Corrigendum 30.11.2018
6. Bid submission start date and time 22.11.2018; 09:00 Hours
Last date and time for bid Submission 12.12.2018; 13:00 Hours
Date and time for opening of Technical bids 12.12.2018; 16:00 Hours
Date and time for opening of Commercial To be announced
bids
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2 Fact Sheet
Clause Reference Topic

Section 21 A Pre-Bid meeting will be held as per the date and time mentioned in
‘Important Dates’ table of this RFP
All the queries should be received as per the date and time mentioned in
‘Important Dates’ table of this RFP through email to [email protected]
Section 22 No bid document fee payable by any bidder

Section 23 EMD of Rupees five lakh only in the form of Demand Draft OR Bankers
Cheque OR Bank Guarantee.

Section 18 Bidders must submit one sealed envelope containing three separate sealed
envelopes as under:
— Original and one duplicate hard copy and one non-editable CD of
Technical Bid
— One original Financial Bid
Section 26 Bid should be submitted in English language only

Section 27 The Proposal should be submitted to the Nodal Officer:
The Under Secretary (PMMVY)
Ministry of Women & Child Development,
Room Number 621, ‘A’ wing,
Shastri Bhavan,
Dr. Rajendra Prasad Road, New Delhi-110001
Tele: 011-011-23388513
Section 27 Proposal must be submitted not later than the date and time mentioned in
‘Important Dates’ table of this RFP

Section 28 Proposal must remain valid for 90 days from the closing date of submission
of bid
Section 43 JV/ Consortium is not permissible
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3 Letter of invitation
(a) The Ministry of Women & Child Development (hereinafter referred to as MoWCD or Ministry)
invites responses (“Proposals”) to this Request for Proposals (“RFP”) from reputed
Consulting Agencies (“Bidders”) for supplying, installing and maintaining IT Infrastructure
for PMMVY scheme of Ministry of Women and Child Development, Government of India, New
Delhi as per Scope of Work described in Section-5 of this RFP. The Ministry of Women &
Child Development is the Nodal Agency for this public procurement.
(b) Any contract that may result from this competitive public procurement
process will be issued for a term of 36 months (“the Term”).
(c) The Ministry reserves the right to extend the term of this engagement for a further period
(or periods) on the mutual agreement of terms and conditions with the selected bidder.
(d) Proposals must be received in the office of the Nodal Officer of MoWCD on or before the
bid submission closing date and time mentioned in the Fact Sheet. Proposals that are
received after the deadline SHALL NOT be considered in this procurement process.
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4 Project Background and Key Information
Ministry of Women and Child Development, as the nodal Ministry for holistic
development of women and children, is administering a number of women and child
centric schemes and programs in the country. These schemes and programs cover
welfare and support services, training for employment and income generation,
awareness generation and gender sensitization and also involve DBT.
One of the schemes which MoWCD is implementing in DBT mode is the Pradhan Mantri
Matru Vandana Yojana (PMMVY) scheme of Government of India. The aim of scheme is to
provide partial compensation for the wage loss in terms of cash incentive (₹ 5,000/-) so that
the woman can take adequate rest before and after delivery of the first child.
In order to quickly roll out the PMMVY Scheme, MoWCD had requested the Bill & Melinda
Gates Foundation (BMGF), which was already engaged with MoWCD for automation of the
Anganwadis through their project called ICDS – CAS (ICDS Common Application Software),
to support them with the deployment of a suitable technology platform to support PMMVY.
Accordingly, BMGF, through its associate agency Centre for Digital Financial Inclusion
(CDFI) and its partners has funded, developed and implemented the PMMVY-CAS software
and is continuing to operate and maintain this technology solution.
PMMVY-CAS has been successfully rolled out in the entire country and the complete process of the
data entry of application form of beneficiary, approval at various stages and final payment is
managed through PMMVY-CAS, a centralized web based software designed and developed for this
specific purpose. PMMVY-CAS application is currently hosted at NIC DC DR on cloud model.
Now, Ministry has decided to own the infrastructure on which scheme application is
hosted. Ministry shall take DC DR hosting space along with ancillary services from
NIC and has floated this RFP to procure required infrastructure and related services
(installing, commissioning and 3 years maintenance) from a vendor.
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5 Terms of Reference / Scope of Work
The Bidder is required to assess the requirements mentioned in various sections of this RFP
and accordingly propose IT products, solution and services which shall fulfil MoWCD’s
requirements in accordance with the scope defined. The scope of work includes procurement,
deployment, installation, configuration and Testing of servers, storage and any other hardware
devices procured by the Bidder and Certification at two locations Delhi and Pune.
The scope of work would include but not restricted to the following:
1. H/W Delivery and Bill of Material Verification.

2. Rack Mount and Stacking of the Servers.
3. Servers Power on Self-Test activity – Minimum 24 Hours.
4. Commission Install Test and Configure Storage Enclosures at DC and DRC
5. Operating System installation on the Servers
6. Firmware and Drivers upgradation
7. User acceptance Test and Sign off
8. ATS/ AMC for 3 years
6 Hardware procurement, Installation, Implementation and Commissioning
(a) The Bidder is required to procure the infrastructure as mentioned in Bill of

Material and in compliance with Technical Requirements Specification (TRS)
attached with this document, supply it in Ministry designated DC and DR,
commission and maintain it for PMMVY-CAS Application.
(b) The bidder will be responsible to provide all support for application/ tools
installation on the hardware procured and commissioned by bidder and any
other support required by application vendor for PMMVY software.
(c) The bidder has to provide support for any Infrastructure upgrades and
Application installation during the tenure of the project
(d) The Architecture proposed should be Horizontal and Vertical Scalable.
(e) The Bidder will be responsible for Infrastructure Performance Monitoring
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(f) The Bidder may propose additional Technical solution as required to run the
PMMVY-CAS Application.
(g) The software & hardware quoted by bidder in this RFP should not be declared as End of
Life (EOL) or End of Support (EOS) by the OEM within the 3 years of Purchase order /
contract period. In the event of the supplied equipment being declared End of
support/End of Life during the contract period of 3 years, the bidder has to replace the
equipment with equipment having equivalent or higher configurations and price benefit
if any gained in the process by the Bidder, the Bidder to be pass on the same to MoWCD
(h) The bidder has to comply with UIDAI guidelines with respect HSM devices.
The specification of HSM devise is provided in Annexure 2 in this RFP.
(i) Kindly note that mentioned software licenses and support/subscription has to be
independent of any hardware OEM and support access shall be provided from the
original software OEM irrespective of the severity of the problem.
(j) The bidder shall propose Support & Subscription services from the Original
Software OEM with unlimited number of support requests, remote support,
access to product updates/upgrades and 24x7 support for Severity 1 issues.
(k) Support portal credentials to be given from Original Software OEM to client
for raising tickets.
(l) Minimum storage features like tiering, Replication (sync/ async) must be
supported. However we may or may not use depending on the scenario.
(m) The bidder is required to procure, supply and install the required OS licenses
as mentioned in Bill of Material.
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6.1.1 Bill of Material
Bill of material to be procured by bidder is mentioned in below table, with minimum specifications
of each provided in Annexure 2:
Type of Infrastructure Operating System (OS) DC- Delhi DR-Pune
Webserver Win 2012 Std 5 5

Training Web Server Win 2012 Std 1 -
(Type 1 Server)
Batch Application Server Win 2012 Std 1 1
Monitoring Server As per the specs of EMS 1 1

(Type 1 server) solution
Redis UAT server As per the solution 1 -
DB server RHEL 2 2
Training DB Server RHEL 1 -
(Type 1 server)
RHEL 1 1
Server 2
Enterprise Management 100 nodes 100 nodes
NGFW (Next Generation Firewall) 2 1

SIEM 1 1
DDOS 1 1
HSM Device 2 1
APT Solution
File Integrity Monitoring Tool
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7 End to end Maintenance of in scope IT infrastructure
This section describes, but does not limit, the services required by MoWCD for PMMVY-CAS
at the Data Centre and Disaster Recovery Site. The Bidder needs to consider and envisage
all services that would be required in the maintenance of the facilities. Facility Management
for all purposes means the infrastructure cost and the costs necessary and incidental for
the maintenance and support of the infrastructure and equipment.
The Bidder is expected to provide SPOC for raising any issue with infrastructure supplied by
bidder. The Bidder is completely responsible and should duly meet the SLA requirements of
Ministry as stated in the RFP. The Bidder is only responsible for the applications and Infra
brought in by the Bidder. End to end maintenance services would atleast include:
a) Restore to Service
b) Hardware Management
c) System Software Maintenance
d) Warranty
e) Preventive Maintenance
f) L3 support
The Bidder shall provide a detailed methodology for providing these service at each of the
locations of Ministry (HO, DC and DR). Bidder representatives shall be available for any
meeting required with designated Ministry personnel or its representative.
The Bidder will be solely responsible for providing and maintaining all services as
mentioned above for all infrastructure quoted by the Bidder as a part of their proposal.
7.1.1 Restore to Service
Provide standard maintenance services including
(a) Diagnostics and troubleshooting the system, component and any equipment
supplied by Bidder
(b) Configuration changes, tracking, and documentation
(c) Upgrade Enhancement
(d) The maintenance for the services would be for the entire infrastructure
provided for PMMVY scheme of Ministry by bidder
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(e) Hardware, Software – Each service delivery order can request to upgrade
multiple hardware/ software application.
7.1.2 Hardware Management (Servers, Storage)
(a) Bidder shall provide services relating to maintenance and support to server hardware
and other infrastructure supplied by the bidder during the tenure of the contract.
(b) The Bidder shall provide the services to ensure appropriate platform hardware (e.g.,
processor, memory, network interface card, etc. and system software (e.g., operating
system, database, middleware, etc.) are available to the specified server type.
(c) The Bidder shall provide services, assisting Ministry in hardware and system
software problem identification, root cause analysis and problem resolution.
(d) If the Hardware supplied by the Bidder is to be replaced permanently, the Bidder shall replace
the equipment of same Make/ Model/configuration or of higher configuration. However,
Ministry may accept different make/model/ configuration at its discretion if the original
make/model/ configurations are not available in the market due to obsolescence or due to
technological, stoppage of the production of the same make/model/ configuration by the
MANUFACTURER or cessation / winding up of the Company. The price benefit if any gained
in the process by the Bidder, is agreed by the Bidder to be passed on to MoWCD.
(e) Bidder shall provide Hardware maintenance services including preventive maintenance
(e.g., running standard diagnostics, machine cleaning, checking cables and ports),
corrective maintenance to remedy a problem, and scheduled maintenance required to
maintain the Hardware in accordance with manufacturers' specifications and warranties.
(f) Bidder shall co-ordinate warranty repair or replacement service for the
Hardware and process warranty claims, as applicable.
(g) The Bidder agrees that if the equipment is required to be taken outside MoWCD
premises the cost of transportation and other related costs will be borne by the Bidder.
(h) Bidder shall request the dispatch of the appropriate Vendor maintenance
provider for Hardware maintained under a third party agreement.
(i) Bidder shall co-ordinate and schedule maintenance activities with the
designated Ministry officials
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(j) Bidder shall maintain accurate documentation on the current location and
status of Hardware in the process of being repaired.
(k) Bidder shall provide maintenance data, as requested by MoWCD.
(l) Bidder shall keep the asset list updated and provide the information required
for MoWCD to update the asset management system of MoWCD.
(m) Bidder shall track and report observed Mean Time Between Failures (MTBF)
for Hardware and Software supplied by bidder.
(n) Bidder shall take backup, remove, protect, restore programs, data and remove
storage media in a machine prior to presenting the machine for service.
(o) The Bidder shall provide all maintenance services in accordance with the
Service Levels defined in the RFP.
7.1.3 System Software Maintenance
(a) The Bidder should provide a set of standard software packages, software
and software related services to hardware infrastructure.
(b) Prior to delivering any software to MoWCD, the Bidder will be required to test the software
and the media on which it is to be delivered with a current version of a leading anti-virus
application in efforts to detect, and if so detected, to eliminate, any “viruses” or “worms”
designed to damage, disrupt, disable, harm, or otherwise impede in any manner, the orderly
operation of the software. The Bidder shall also ensure that the software does not and shall
not contain any computer code or any other procedures, routines or mechanisms to: (i)
disrupt, disable, harm or impair in any way the software (or other applications installed on
the system the software is installed or interacts with) orderly operation based on the elapsing
of a period of time, exceeding an authorized number of copies, advancement to a particular
date or other numeral (sometimes referred to as “time bombs”, “time locks”, or “drop dead”
devices); (ii) cause the software to damage or corrupt any of MoWCDs’ or its clients’ data,
storage media, programs, equipment or communications, or otherwise interfere with
MoWCDs operations, or (iii) permit the Bidder and/or its personnel and/or its licensors and/or
any other third party, to access the software (or any other software or MoWCDs computer
systems) to cause such disruption, disablement, harm, impairment, damage or corruption
(sometimes referred to as “traps”, “access codes” or “trap door” devices).As part of the
Infrastructure Solution the bidder is
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required to provide all software, hardware, tools, etc. to meet the

requirements as stated in the RFP
(c) Software Maintenance and Support Services during Warranty and AMC
(d) The Software Maintenance and Support Services contemplated herein shall be
provided for all Licensed Software implemented by the Bidder. It may be required to
visit on-site, as necessary. The Maintenance and Support Services will cover:
(e) All product upgrades (including version upgrades, new versions), modifications,
enhancements that have to be provided to Ministry free of charge.
(f) Modifications would include changes, bug fixes, error resolutions and
enhancements that are incidental to proper and complete working of the application.
(g) Upgrades would include product releases made by the Bidder to incorporate
technological changes, consolidating all bug fixes, consolidating all
enhancement requests made by MoWCD.
(h) No customization and subsequent implementation charges will be payable by
Ministry for upgrades.
(i) The Bidder agrees that any future upgrades (including version upgrades, new
versions), modifications or enhancements shall be migrated to the new / enhanced
version Post due diligence by the bidder and approval from Ministry. The Bidder
shall implement the new/enhanced version and that Ministry will bear no cost for
migrating the existing functionality to the new / enhanced version.
(j) The Bidder shall have the responsibility to ensure that the designate OEM undertakes to
perform all obligations with respect to the project and all other software contemplated in
the Solution, upon the same terms and conditions as agreed to by the Bidder in the
event that (i) OEM is unable to perform its obligations, (ii) OEM refuses to perform its
obligations, (iii) expiry of the agreement and (iv) termination of agreement, with respect
to the project for any reason whatsoever. The Bidder acknowledges that the rights
mentioned herein are without prejudice to the rights and the remedies (under law or
equity) that Ministry may have against the Bidder.
(k) The Bidder agrees at all times to meet the service levels as specified in this RFP document.
(l) User support in case of technical difficulties in use of the software, answering
procedural questions, providing recovery and backup information, and any other
requirement that may be incidental/ancillary to the above.
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(m) Prompt receipt, analysis and reporting of reported deficiencies in the operation of
the software and supply of information and advice on such deficiencies.
(n) Installing/commissioning the software at the designated locations/changed

designated location at no additional cost or fees or expenses to MoWCD.
(o) Providing remedial support in case the software media is virus-inflicted at no
additional cost or fees or expenses to MoWCD.
(p) Unscheduled, on call, corrective and remedial maintenance and support services;
(q) Providing changes to the licensed software, which are of software fine-tuning in nature
(r) The Bidder shall use its best efforts in remedying any program error. All Program Errors
shall be reported in accordance with the procedure prescribed in respect thereof and
shall be accompanied by sufficient information including the input data that generated
the program error so as to enable the Bidder to reproduce and verify the reported
program error. On receipt of request together with all such information and data the
Bidder shall use all-out efforts, consistent with the severity of the program error, to
remedy such program error which is within the purview of the system logic, that it has
been able to reproduce and verify. Such remedies may include providing instructions to
cure the program error or delivering updates at no additional cost. The Bidder warrants
that any or all program errors that are reported will be remedied.
7.1.4 Warranty
(a) The products & services offered must include comprehensive on-site warranty as provided
by the OEM Vendor from the date of installation and acceptance of the solution by MoWCD
including all software, hardware, parts, media, patches, updates and licenses.
(b) The warranty on hardware would begin post successful acceptance by MoWCD and would be
in the name of MoWCD. No parts, accessories of the systems should be excluded from such
warranty. Bidder shall be fully responsible for the manufacturer's warranty in respect of
proper design, quality and workmanship of all hardware, equipment, accessories etc.
covered by the RFP. Bidder must warrant all hardware, equipment, accessories, spare parts
etc. against any manufacturing defects during the warranty period.
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(c) During the warranty period Bidder shall maintain the systems and repair /
replace at the installed site, at no charge to MoWCD, all defective
components that are brought to the Vendor's notice.
(d) Warranty should not become void, if MoWCD buys, any other supplemental hardware
from a third party and installs it within these machines under intimation to the Bidder.
However, the warranty will not apply to such supplemental hardware items installed.
(e) In the event of system breakdown or failures at any stage, protection

available shall be specified which would include the following:
i. Diagnostic for identification
ii. Protection of data entered
iii. Recovery/restart facilities
7.1.4.1 Mean time between failures (MTBF)
(a) If during warranty period, any equipment has a hardware failure on four or more occasions in
a period of less than three months or six times in a period of less than twelve months, it shall
be replaced by equivalent or higher-level new equipment by the Bidder at no cost to Ministry.
However, if the new equipment supplied is priced lower than the price at which the original
item was supplied, the differential cost should be refunded to Ministry.
(b) For any delay in making available the replacement and repaired equipment for inspection,
delivery of equipment or for commissioning of the systems or for acceptance tests / checks
on per site basis, Ministry reserves the right to charge a penalty (availability SLA shall be
invoked) and the Bidder agrees that the rate of penalty would be as per Section 16.
7.1.5 Preventive Maintenance
(a) The Bidder shall carry out Preventive Maintenance (PM), including cleaning of interior
and exterior, of all hardware and testing for virus, if any, quarterly and should maintain
proper records at each site for such PM. Failure to carry out such PM will be a breach of
warranty and the warranty period will be extended by the period of delay in PM.
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(b) For implementing different versions of Application Software, if adjustments /

change in the configuration are to be made in base memory the same should
be carried out by the Vendor as a part of warranty.
(c) If the Operating System or additional copies of Operating System are required to be
installed / reinstalled / de- installed, the same should be done at no additional cost
during the period of contract. The Bidder shall provide or develop the following
i. Technical Standards;
ii. Security Requirements;
iii. Operating Procedures;
iv. Recovery Procedures;
v. Performan inventory of warranties and licenses in place as of the Start Date.
(d) The Bidder shall ensure that the warranty complies with the agreed Technical Standards,
Security Requirements, Operating Procedures, and Recovery Procedures
(e) The Bidder shall develop and maintain an inventory database to include the
registered hardware warranties and software licenses existing as of the Start
Date, and the warranties and licenses for hardware and software:
i. Procured through the Bidder,or
ii. Procured by MoWCD with notification to the Bidder for inclusion in such data base
(f) The Bidder shall perform warranty and license registration, if any, with the
appropriate manufacturer, for hardware and software:
i. Procured through the Bidder, or
ii. Procured by Ministry with notification to the Bidder for inclusion in such data base
(g) Bidder shall monitor warranties to check adherence to preventive and repair
maintenance terms and conditions
(h) Bidder shall provide Ministry with access to asset control information
(i) Bidder shall provide to Ministry, as reasonably requested, reports that aid Ministry in
performing asset management and financial management functions of MoWCD as
these relate to hardware leases and warranties and software licenses
(j) Bidder shall maintain data regarding entitlement for software upgrades,
enhancements, refreshes, replacements and maintenance; and
(k) Bidder shall provide technical information as reasonably requested by Ministry for
preparation and implementation of budgets and cost benefit analysis.
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(l) As far as possible, the equipment should be repaired at site. Where the equipment is
taken for repairs outside Ministry, a substitute should be provided and data, if any,
should be transferred to the substitute machine besides creating back-up in one of
the system’s at MoWCD’s office and the data in the machine should be got deleted
and hard disk should be degaussed.
7.1.6 Level Three (L3) Support
(a) Critical hardware/ system software failure related issues. This support is required for all
components that are expected to be provided by the Bidder as part of this RFP.
(b) The Bidder has to provide the resolution / service as per the defined service levels.
The Bidder has to make sure that the methodology proposed for addressing and
resolving problems is aligned to the required and defined service levels.
(c) The Bidder should staff the service desk with persons who are conversant with the
solutions deployed and are capable of resolving routine problems and queries through
the service desk application or over the phone. The staffing needs of the service desk
will be decided by MoWCD based on the call /ticket volumes and patterns.
(d) Brief description of the envisaged activities to be performed by the Bidder at

L3 is enumerated as under. The services specified herein are not exhaustive
and are only indicative.
i. Resolve the call within the stipulated timeframe as defined under the
service level agreements
ii. Communicate the status of the call to MoWCD and accordingly update the status,
resolution or work around and date of resolution in the appropriate tool.
i. Prepare a root cause analysis document for issues referred to L3 support

and provide to MoWCD along with the resolution
ii. Liaise with the L2 support personnel for the call information and resolution.
iii. All errors, bugs Enhancements/ Modifications required during and after
testing will be resolved as per SLA’s mentioned in RFP by the bidder
However, workaround solution shall be provided on the same day, in
respect of errors and bugs affecting the functioning of the MoWCD.
iv. The bidder shall be responsible for implementing the IT security policies drafted and
provided by MoWCD and NIC from time to time. Any deviations to the policies
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provided by MoWCD shall be informed to MoWCD and approval shall

be sought from MoWCD. The bidder has to make best efforts to
provide a workaround for the deviation
v. Provide version upgrades
vi. All other activities as would be required by the Bidder to manage and
maintain the solutions.
vii. Perform Version Migration-The services specified herein are not
exhaustive and only indicative.
● Perform version migration as per the version release plan of OEM
and agreed by Ministry. Version upgrades and migrations should
also include porting of existing customizations.
● Provide training to Ministry’s core functional and technical team
members on the new version functionalities and technical aspects
as and when version upgrades and migrations are performed.
● For any version migration to be performed Ministry and the Bidder will
mutually draw up an implementation plan and schedule for the same.
8 Obligations of the Bidder
In the course of rendering the aforesaid Software Maintenance & Support

services, Bidder shall be responsible for the following:
(a) The Bidder shall render maintenance and support services related to the
hardware procured by them to MoWCD. The Bidder shall provide
troubleshooting / customer support mechanism.
(b) Bidder shall assign personnel of appropriate qualifications and experience to
perform the services in order to fulfill its obligations.
(c) Bidder shall ensure complete support during the Migration of Data from the current
set up to the new set up at DC and DRC to be performed by the IT ops Team.
(d) Bidder shall designate one of its personnel as the Project Manager, to interact with
the Designated representative from MoWCD for the purposes of getting approvals,
progress report, discussing and resolving issues, arranging meetings, etc.
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(e) Bidder shall exercise requisite control and supervision over its personnel in
the course of rendering the services and make best efforts to ensure that the
services are rendered in a continuous and uninterrupted manner.
(f) Though Bidder has the right to withdraw its personnel, Bidder will replace the persons
with equal or higher qualification and experience and skills at no extra cost to MoWCD.
(g) In the event that any person engaged/deputed/deployed for rendering services, is, either;
i. No longer available by reason of resignation or termination or

ii. the like; or, Unable to render satisfactory services; or,
iii. Not acceptable to MoWCD by reason of any misconduct or non-
performance on the part of such person, then
(h) Bidder will use all reasonable endeavors to replace such individual(s)
promptly by other equal or higher skilled, qualified, and experienced
person(s) at no extra cost to MoWCD. Bidder will in the discharge of its
obligations use all reasonable endeavors to minimize changes in personnel.
(i) Bidder will respect the confidentiality of all information given to it by MoWCD
and will not divulge such information to any third party or other units without
the written consent of MoWCD.
(j) Bidder shall impart to the authorized employees of MoWCD, additional technical and/or user
training in respect of any corrected licensed software provided, if required by MoWCD.
(k) The Bidder shall promptly install/implement the corrected licensed software
and/or maintenance releases provided at the Designated Location(s) of
MoWCD at no additional cost or fees or expenses.
(l) The Bidder shall undertake regular preventive maintenance of the licensed software.
(m) All bug fixations / modifications / enhancements relating to the licensed software shall be
done by the Bidder in a time bound manner as per the SLA. The Bidder shall adopt a
common, smooth, timely and effective and satisfactory bug/enhancement handling
mechanism. The Bidder agrees that the errors resulting from the licensed software shall not
be attributed to alleged misuse, improper use, alteration or damage by users. The Bidder
shall compensate MoWCD such financial loss suffered by MoWCD if the Bidder fails to fix
bugs, provide the modifications / enhancements / customization as required by MoWCD as
per the terms and conditions of this RFP and to meet the services level agreements as will be
entered into by the Bidder with MoWCD. The Bidder shall provide complete technical
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support for software problems (for all licensed software provided by the Bidder as a part of
this RFP or maintained by the Bidder as a part of this RFP) and or questions, defect and non-
defect related to MoWCD office automation products, systems and licensed applications.
(n) The Bidder shall provide licensed software support including but not limited to problem
tracking, problem source identification, problem impact (severity) determination, bypass
and recovery support, problem resolution, management reporting and trend analysis
and interfacing with other suppliers (as required) on behalf of MoWCD.
(o) Bidder shall log any reported incident, identify it as defect or non-defect related, and
tracks it till resolution. For all incidents, the Bidder will ask MoWCD to assign a
severity rank and handle it according to Service Levels given in section 15.
(p) In the event of any dispute and or the commencement of arbitration proceedings the
bidder shall continue all infrastructure management services.
Note: Kindly refer to Annexure I for detailed information on PMMVY-CAS
9 Milestones and Timelines
Bidder shall procure, supply, commission and take sign-off from Ministry within 3 months of project
initiation. Bidder shall provide ATS for a period of 3 years from project initiation. Any extension
beyond this period will be considered by the MoWCD based on the project requirements at that.
The deliverable shall include the following –
# Milestone / Deliverables Timelines

Hardware/ System Software delivery report (mapping with 2 month from Project
1. BOM) initiation
2. Commissioning Report and Go-Live Report (with applications 4 months from Project
migrated to new setup) Initiation
3. Monthly progress reports (submitted Quarterly) Quarterly
Bidder shall submit the reports quarterly with month wise
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# Milestone / Deliverables Timelines

details. These reports will include but not limited to:
i. SLA Compliance Report
ii. Project Status Report
iii. Change Control Note and Report
iv. Issue/ Incident logs (category, severity and status of
call etc.)
v. Incidents escalated
vi. Problem Management Report
vii. Inventory of warranties and licenses in place for the
infrastructure supplied
10 Project Location
It would be an onsite-offsite model, where bidder’s representative shall be available for any
requirement in Ministry locations (HO, DC and DR) and rest of the time team will be based at
vendor premises and access the infrastructure through secure connection.
11 Knowledge Transfer
(a) At the end of the contract period or during the contract period, if any other agency is
identified or selected for providing services related to Bidder’s scope of work. The
bidder needs to ensure a smooth transition to new agency/vendor
(b) All risk during transition stage shall be properly documented by Bidder and
mitigation measures should be planned in advance so as to ensure smooth
transition without any service disruption.
(c) Bidder shall provide necessary handholding and transition support, addressing the
queries/clarifications of the new agency, conducting training sessions etc.
(d) The transition plan along with period shall be mutually agreed between Bidder and Ministry
and/or its designated agency when the situation occurs. Bidder shall be released from the
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project once successful transition is done meeting the parameters defined

for successful transition.
(e) The Bidder shall provide appropriate training to the Ministry’s personnel or
its designee(s) to enable them to maintain infrastructure provided under this
RFP and subsequent contract.
12 Payment
Bidder shall be paid as per the payment schedule and terms and conditions
mentioned in this section.
13 Payment Schedule
Payment to the bidder shall be made as per following milestones and payment schedule.
A. Infrastructure Procurement Cost (CAPEX)
# Milestone / Deliverables Payment Milestone

Supply of hardware/ system software
60% of the cost would be payable on delivery
1. at DC and DR and signed off BOM
of the hardware
verification report
20% of the delivered hardware cost would be
Commissioning of Hardware/ System
2. payable on successful installation of the
Software Installation
hardware/ System Software
10% of the cost will be payable post-go-live
Verification and sign-off post
3. after complete PMMVY-CAS setup is migrated
commissioning
to new infrastructure
1.25% of payment would be payable at the
end of each quarter for 8 quarters across a
4. Quarterly payment period of 24 months or remaining 10% to be
released after submission of PBG of
equivalent amount.
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B. ATS Cost (OPEX)
# Milestone / Deliverables Payment Milestone

Quarterly payments shall commence on
1. Annual Maintenance Services completion of the warranty period and would
be payable at the end of each quarter
14 Payment Terms and Conditions
(a) Applicable service tax/ GST/ any other tax would be paid as per the prevalent
rates on the date of invoicing.
(b) The payment would be done at the end of every month in arrears basis the
number of resources deployed during the period.
15 Service level Agreements
(a) The SLA specifies the expected levels of service to be provided by the Bidder to
Ministry. This expected level is also called the baseline. Any degradation in the
performance of the infrastructure/ services is subject to levying penalties.
(b) Payments to the Bidder are linked to the compliance with the SLA metrics.
During the contract period, it is envisaged that there could be changes to the
SLAs, in terms of addition, alteration or deletion of certain parameters, based
on mutual consent of both the parties i.e. Ministry and Bidder.
(c) The Bidder shall monitor and maintain the stated service levels to provide quality
service. Bidder shall provide automated SLA Reports and provide access to Ministry
or its designated personnel to the tools used for SLA monitoring.
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Target
# SLA Parameter Performance Description Penalty
Helpdesk
Average Time taken to acknowledge
and respond once an incident is
Problem >=95% within 30 logged through one of the agreed
1. Response time minutes channels. This is calculated for all 1
incidents reported within the
>=95% of
● Severity 1
within 4
hours of
problem
reporting
● Severity 2
within 8
hours of
problem
reporting
● Severity 3
within 24
hours of
problem
reporting
● Severity 4
within 48 hours
of problem
reporting or as
mutually
agreed
between bidder
and MoWCD.
Note: In case
bidder requests
for any time
extension in
resolving the
incident, the
bidder needs to
take prior
reporting quarter (24x7x365)
Time taken to resolve the

reported problem due to
infrastructure provided by bidder
Severity is defined as:
Severity Definition
● Users are not able to
access the portal
● Security Incidents
● There is a problem with
entire or part of IT service
which cannot be used for
normal business activities
Severity 1 ● There is a direct or
indirect impact on
customer satisfaction.
2. MTTR – Time ● No work-around or 2
manual process available
to resolve ● Financial impact on
Ministry
● More than 5 users being
impacted
● The efficiency of portal is
being impacted based on
Severity 2 the RCA done for
performance
● Has a viable workaround
● Intermittent slowness of
portals based on the RCA
done for performance
Severity 3 ● No impact on processing
of normal business
activities
● A low impact on the
efficiency of users but has
Severity 4 a simple workaround.
● Enhancement requests
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Ministry.
Ministry holds
the right to
accept or reject
the request and
accordingly
penalties will be
Delay in Measured as the difference between
3. Hardware <1 month the agreed project timelines and the 3

All IT
infrastructure Availability of all IT infrastructure
4. provided by 99.9% provided 4
16 Penalties
Penalty table includes penalty that would be levied on bidder on non-achievement of SLAs.
Slabs have been created for each SLA and penalty would be imposed on bidder as per the
SLA achievement/ non-achievement for the period under consideration.
The total amount of Penalty imposed by Ministry, under this Contract shall not
exceed 10% of the total value of the Purchase Order value.
Penalties are mentioned as a percentage of certain components of cost. Definition of peak
hours, non-peak hours, Sundays and national holidays is as provided below:
# Events Definition Business Load

1 Peak Hours 8 am to 8 pm 95% of entire day
Applicable on the working days – transaction volume
Monday to Saturday
2 Non-peak Hours 8 pm to 8 am 5% of entire day transaction
Applicable on the working days – volume
Monday to Saturday
3 Sundays and All Sundays and national holidays (26th 25% of any other weekday
National holidays Jan, 15th Aug and 2nd Oct) transaction volume
.
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# Penalty Description
Penalty will be levied as per the following table : -
% transaction Penalty as % of the Monthly payment for Facilities

with >30 Management to the Bidder for the services
minutes
During Peak During non-peak hours, Sundays and
response time hours national holidays
<95% &>=93% 0.5% 0.15%

1 < 93% &>= 1% 0.25%
91%
< 91% &>= 2% 0.5%
89%
For each additional drop of 1% in performance below 89% both for Peak and non-peak
hours, Sundays and national holidays, 2% of the Monthly payment to the Bidder will be
levied as additional penalty.
% transaction Penalty as % of the Monthly payment for Facilities

with more Management to the Bidder for the services
response time During Peak During non-peak hours, Sundays and
as mentioned hours national holidays
in SLA table
2 <95% &>=93% 0.5% 0.15%

< 93% &>= 1% 0.25%
91%
< 91% &>= 2% 0.5%
89%
For each additional drop of 1% in performance below 89% both for Peak
and non-peak hours, Sundays and national holidays, 2% of the Monthly
payment to the Bidder will be levied as additional penalty.
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# Penalty Description
If the Bidder delays hardware/ system software commissioning as per timelines defined
in RFP, the payment to the bidder will be liable for deduction @1% of the Total cost of
3 Purchase order from any subsequent invoice without taxes for delay of each month or
part thereof.
% Availability Penalty as % of the Monthly payment for Facilities

Management to the Bidder
During Peak During non-peak hours, Sundays and
hours national holidays
4 <99.9% &>=95% 0.5% 0.15%
< 95% &>= 90% 1% 0.25%
< 90% &>= 85% 2% 0.5%

For each additional drop of 5% in performance below 94% both for Peak and
non-peak hours, Sundays and national holidays, 5% of the Monthly payment
for Facilities Management to the Bidder will be levied as additional penalty.
17 Instructions to the Bidders
18 Bid Preparation & Submission
In this section, details of the contents of bid and the particulars of sealing and
submitting it are mentioned.
(a) The Bid is to be submitted in two separate envelopes. The details are as follows –
Envelope # Marked As Content of Envelope
One Original Hard Copy & One Soft Copy of

Technical Proposal for Supply,
Installation and Maintenance of IT the following:
Infrastructure for PMMVY, Ministry
One a) Technical Bid prepared as per Section
of Women and Child Development
18.1.1.1 “Contents of Bid”
RFP No. PM-17/20/2018-PMMVY
b) Bid Security/ Earnest Money Deposit
Dated 21.11.2018 (EMD)
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Financial Proposal for Supply,

Installation and Maintenance of IT
One Hard Copy of the Commercial
Two Infrastructure for PMMVY, Ministry
of Women and Child Development Bid/ Proposal prepared as per
RFP No. PM-17/20/2018-PMMVY Section 18.1.1.2 “Contents of Bid”
Dated 21.11.2018
(b) Both sealed envelopes as mentioned above will be placed in a single sealed
envelope super-scribing name of the project and other details, as follows
“RFP for Supply, Installation and Maintenance of IT Infrastructure for PMMVY, Ministry of Women
and Child Development”
RFP Reference No. PM-17/20/2018-PMMVY
<Bidder's name and address>
<Name and contact details of bidder’s representative>
(c) This envelope has to be delivered to the address mentioned in the Fact Sheet.
(d) The Bid document shall be complete in accordance with various clauses of the RFP
document or any addenda/corrigenda or clarifications issued in connection thereto,
duly signed by the authorized representative of the Bidder and stamped with the
official stamp of the Bidder. Board resolution authorizing representative to Bid and
make commitments on behalf of the Bidder is to be attached
(e) All pages of the bid shall be initialed and stamped by the person or persons
who sign the bid.
(f) Care should be taken that the Technical Bid shall not contain any price
information. Such proposal, if received, will be rejected.
(g) Bids are liable to be rejected if only one (i.e. Technical Bid or Commercial Bid) is received
(h) Failure to submit bid on time could cause a proposal to be rejected.

(i) All the pages of the bid must be sequentially numbered and must contain the
list of contents with page numbers. Any deficiency in the documentation
may result in the rejection of the Bid.
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(j) The bid shall be prepared in indelible ink. It shall contain no interlineations or
overwriting, except as necessary to correct errors made by the bidder itself. Any such
corrections must be initialed by the person (or persons) who sign(s) the proposals.
(k) Bidder must ensure that the information furnished by him in respective CDs is identical
to that submitted by him in the hard copy bid document. In case of any discrepancy
observed by Ministry in the contents of the CDs and hard copy bid documents, the
information furnished on hard copy bid document will prevail over the soft copy.
(l) Ministry will not accept delivery of bid by fax or e -mail.

(m) If deemed necessary the Ministry may seek clarifications on any aspect from the
Bidder. However that would not entitle the Bidder to change or cause any change in
the substances of the Bid already submitted or the price quoted. The Bidder may
also be asked to give presentation for the purpose of clarification of the Bid.
18.1.1 Contents of Bid
Bidder shall submit their bids in the format mentioned in the following sub-sections.
Bids not in the prescribed formats will be liable for rejection.
18.1. 1.1 Technical Bid Format
Section No. Section Heading Details

Form 1: Technical Bid Covering
Section 1 Letter As per format provided in Section 55
Form 2: Pre-Qualification
Section 2 Checklist As per format provided in Section 56
— Details about bidder
— Bidder’s General Information as per
Section 3 Form 3: About Bidder format provided in Section 57
— OEM details, as per format provided in
Section 57.1.1
Form 4: Compliance Sheet for
Section 4 Technical Evaluation As per format provided in Section 58
Form 5: TRS Compliance Compliance to TRS as per format provided in
Section 5 Section 59
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Work Plan Approach and Methodology as per section
Work Plan
— Citations as per format provided in
Section 6 Form 6: Bidder’s Experience Section 60
— Documentary Evidence of Citations
— Governance structure with escalation
mechanism
— Team Composition with Team lead and
Section 7 Form 7: Project Governance support team as per format provided in
Section 61.1
— CVs as per format provided in Section
61.1.2
— Certificate from Statutory Auditor
— Balance Sheet & Profit/ Loss Statement
for last
Annexure I Documentary Evidence of Pre- — Citations as per format provided in
Qualification Checklist Section 60
— Declarations as per format provided in
Section 62
Annexure II Power of Attorney Power of attorney for authorized signatory
18.1. 1.2 Commercial Bid Format

Form 11A: Commercial Bid
Section 1 Covering Letter As per format provided in Section 64.1.1
Section 2 Form 11B: Summary of Costs As per format provided in Section 64.1..2
Section 3 Form 11C: Hardware/ System As per format provided in Section 64.1..3
Section 4 Form 11D: ATS/ AMC (Opex) As per format provided in Section 64.1..4
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19 Disclaimer
(a) While every effort has been made to provide comprehensive and accurate
background information, requirements and specifications, bidders must form
their own conclusions about the scope of work. Bidders and recipients of
this RFP may wish to consult their own legal advisers in relation to this RFP.
(b) All information supplied by Bidders may be treated as contractually binding on the
Bidders, on successful award of the assignment by the Ministry on the basis of this RFP.
(c) No commitment of any kind, contractual or otherwise shall exist unless and until a formal
written contract has been executed by or on behalf of the Ministry of Women & Child
Development. Any notification of preferred bidder status by the Ministry shall not give rise to
any enforceable rights by the Bidder. The Ministry may cancel this public procurement at any
time prior to a formal written contract being executed by or on behalf of the Ministry.
(d) This RFP supersedes and replaces any previous public documentation &
communications, and Bidders should place no reliance on such communications.
20 Complaint Proposals / Completeness of Response
(a) Bidders are advised to study all instructions, forms, requirements, appendices and
other information in the RFP documents carefully. Submission of the bid / Proposal
shall be deemed to have been done after careful study and examination of the RFP
document with full understanding of its implications.
(b) Failure to comply with the requirements specified in the bid document may render
the Proposal non-complaint and the Proposal may be rejected. Bidders must:
i. Comply with all requirements as set out within this RFP.

ii. Submit the forms as specified in this RFP and respond to each element
in the order as set out in this RFP
iii. Include all supporting documentations specified in this RFP
iv. Comply with the Critical Dates mentioned at page of the bid document.
21 Pre - Bid Meeting & Clarifications
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21.1.1 Bidders Queries
The Ministry shall hold a pre-bid meeting with the prospective bidders as per the date and
time mentioned in “Important Dates” table of this RFP in the Conference Hall of Ministry of
Women & Child Development (Room No.602, ‘A’ Wing, Shastri Bhavan, Dr. Rajendra
Prasad Road, New Delhi-110001).
(a) The Bidders will have to ensure that their queries for Pre-Bid meeting reach the
Under Secretary (PMMVY), MWCD by hand or person on or before as per the date
and time mentioned in “Important Dates” table of this RFP
(b) The queries should necessarily be submitted in the following format:
RFP Document
Content of RFP requiring
# Reference(s) (Section & Clarification(s) Points of Clarification
Page Number(s))
1.
2.
3.
(c) The Ministry shall not be responsible for ensuring that the bidders’ queries
have been received by it. Any requests for clarifications post the indicated
date and time may not be entertained by the Ministry.
21.1.2 Responses to Pre-Bid Queries and Issue of Corrigendum
(a) The Nodal Officer notified by the Ministry will endeavor to provide timely response
to all queries. However, the Ministry makes no representation or warranty as to the
completeness or accuracy of any response made in good faith, nor does the
Ministry undertake to answer all the queries that have been posed by bidders.
(b) At any time prior to the last date for receipt of bids, the Ministry may, for any reason,
whether at its own initiative or in response to a clarification requested by a
prospective Bidder, modify the RFP Document by a corrigendum.
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(c) The Corrigendum(s) & clarifications to the queries from all bidders will be
published in the MoWCD website and CPP Portal.
(d) Any such corrigendum(s) shall be deemed to be incorporated into this RFP.
(e) In order to provide prospective Bidders reasonable time for taking the corrigendum(s) into
account, the Ministry may, at its discretion, extend the last date for the receipt of Proposals.
22 RFP Document Fees
The RFP documents have been made available to the bidders without any fee.
23 Earnest Money Deposit (EMD)
(a) Bidders shall submit, along with their Pre-Qualification Proposals, an EMD of Rs. 5.00 lakh
(Rupees Five Lakhs only) in the form of an account payee Demand Draft OR Banker’s Cheque
OR Bank Guarantee. The payment transfer related information is as follows:
i. BG forEMD in the format specified in Appendix I: Form 3 issued by a financial bank
in favour of Pay and Accounts Officer, Ministry of Women and Child Development.
ii. Demand Draft/Banker’s Cheque: in favour of Pay and Accounts Officer,

Ministry of Women and Child Development payable at New Delhi.
iii. The EMD instrument should remain valid for a period of 60 days beyond
the bid validity period of 90 days.
(b) EMD of all unsuccessful bidders will be refunded by the Ministry within 30 days of
finalization of contract with the successful bidder. The EMD, for the amount
mentioned above, of successful bidder would be returned upon submission of
Performance Bank Guarantee as per the format provided in Appendix III.
(c) The EMD amount is interest free and will be refundable to the unsuccessful
bidders without any accrued interest on it.
(d) The bid / proposal submitted without EMD, mentioned above, shall be summarily rejected.
(e) The EMD may be forfeited:

i. If a bidder withdraws its bid during the period of bid validity.
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ii. In case of a successful bidder, if the bidder fails to sign the contract in
accordance with this RFP.
(f) Firms registered under NSIC under Single point registration scheme are exempted from
submission of EMD. But, in this respect, they should submit their valid NSIC Certificate.
24 Authentication of Bids
A Proposal should be accompanied by a power-of-attorney in the name of the signatory of the
Proposal. The power-of-attorney should be submitted as part of the Pre-qualification Proposal.
25 Proposal Preparation Costs
The bidder shall be responsible for all costs incurred in connection with participation in the
RFP process, including, but not limited to, costs incurred in conduct of informative and
other diligence activities, participation in meetings/ discussions/ presentations, preparation
of proposal, in providing any additional information required by the Ministry to facilitate the
evaluation process, and in negotiating a definitive contract or all such activities related to
the bid process. The Ministry will in no case be responsible or liable for those costs,
regardless of the conduct or outcome of the bidding process.
26 Language
The Proposal should be filled by the bidders in English language only. If any supporting
documents submitted are in any language other than English, true and verbatim translation
of the same in English language is to be duly attested by the Bidders. For purposes of
interpretation of the documents, the English translation shall govern.
27 Venue &Deadline for Submission of proposals
Proposals, in its complete form in all respects as specified in the RFP, must be submitted to the
Ministry at the address specified below:
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Addressed to The Under Secretary (PMMVY)

Name of the Ministry Ministry of Women &
Development
Address Room No. 621, ‘A’ Wing,
Bhawan, Dr. Rajendra Prasad Road
New Delhi-110001
Telephone 011-23388513
Email ID [email protected]
Last date & time of As mentioned in important dates
Submission
28 Bid Validity
The financial offer submitted by the Bidders should be valid for minimum period of
90 days from the closing date of submission of the bid.
29 Late Bids
(a) Bids received after the due date and the specified time (including the extended period if any)
for any reason whatsoever, shall not be entertained and shall be returned unopened.
(b) The bids submitted by fax/e-mail etc. shall not be considered. No

correspondence will be entertained on this matter.
(c) The Ministry shall not be responsible for any postal delay or non-receipt/ non-delivery of
the documents. No further correspondence on the subject will be entertained.
(d) The Ministry reserves the right to modify and amend any of the above stipulated
condition/criterion depending upon project priorities vis-à-vis urgent commitment.
30 Deviations
The bidder shall not provide any deviation to the contents of the RFP document. It
may be noted that if any deviation is provided, MoWCD shall reserve the right to
summarily reject the bid without assigning any reason.
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31 Tender Opening
The last date and time for submission of proposal and date and time for opening of bids is
mentioned in the Critical dates section in page number <> of this document. The Proposals will
be opened by the Nodal Officer or any other officer(s) authorized by the Ministry, in the
presence of such of those Bidders or their representatives who may be present at the time of
opening. The representatives of the bidders should carry the identity card or a letter of authority
from the bidding firms to identify their bonafide for attending the opening of the proposal.
32 Bidder’s evaluation procedure
33 Evaluation Committee
(a) The Ministry will constitute a Consultancy Evaluation Committee to evaluate

the responses of the bidders.
(b) The Consultancy Evaluation Committee constituted by the Ministry shall evaluate the
responses to the RFP and all supporting documents / documentary evidence. Inability to
submit requisite supporting documents / documentary evidence, may lead to rejection.
(c) The decision of the Consultancy Evaluation Committee in the evaluation of

the responses to the RFP shall be final. No correspondence will be
entertained outside the process of evaluation with the Committee.
(d) The Consultancy Evaluation Committee may ask for meetings and
presentations with the Bidders and/or seek clarifications on their proposals.
(e) The Consultancy Evaluation Committee reserves the right to reject any or all
proposals on the basis of any deviations.
(f) Each of the responses shall be evaluated as per the criterions and
requirements specified in this RFP.
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34 Evaluation process
Bid evaluation will be held in two stages. Initial Bid scrutiny will be held after opening the Pre-
Qualification Proposals and also after opening of Technical Proposals. Following defects of bids
detected during initial scrutiny will be treated as non-responsive, if proposals;
• are not submitted as specified in the RFP document

• are received without the Letter of Authorization (Power of Attorney)
• are with incomplete information, subjective, conditional offers and partial offers
• are submitted without the documents requested in the checklist

• have non-compliance of any of the clauses stipulated in the RFP
• are with lesser validity period
• are without required EMD
All responsive Bids will be considered for further processing as below. The Ministry will prepare a list
of responsive bidders, who comply with all the Terms and Conditions of the RFP. All eligible bids will
be considered for further evaluation by the Committee according to the Evaluation process defined
as below. The decision of the Consultancy Evaluation Committee shall be final in this regard.
(a) All responsive bids will be opened in the presence of Bidders (who choose to present)
(b) Bidders who qualify the Bidders Eligibility Criteria as mentioned in this RFP
will be informed through an Email
(c) In the next stage, ministry will do the Technical evaluation of only Eligible bidders
(d) The Bidders will be informed through an Email about the status of their
Technical evaluation qualification
(e) Bidders who score more than 70% marks in Technical evaluation as mentioned in
Section 34 of this RFP will be considered for next stage of evaluation
(f) The Commercial bids of technically qualified bidders will be opened in the
presence of Bidders (who choose to present)
(g) The successful bidder will be selected based on the criteria mentioned in the
Section 35 of this RFP
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35 Bidder’s Eligibility Criteria
Only those bidders who fulfil the following criteria are eligible to respond to the
RFP. Offers received from the bidders who do not fulfil all or any of the following
eligibility criteria are liable to be rejected.
Note:
Bidders need to ensure compliance to all the eligibility criteria points. The decision of Ministry
shall be final and binding in this regard. Deviations will be grounds for disqualification.
# Minimum Eligibility required Supporting documents
Bidder should be a company incorporated in India

1 under the Companies Act, 1956/LLP registered under Copy of Certificate of Incorporation
LLP Act 2008 and subsequent amendments thereto.

Should have been operating for atleast last five years
2 as on the date of this RFP in supplying and Copy of Certificate of Incorporation
commissioning hardware and providing support
Audited financial statements for the
Average Annual Sales Turnover of bidder during the last three financial years.
last three financial years (as per the last published OR
3 Balance sheets), should be at least Rs. 50 Crores Certificate from the Statutory Auditor
(Rupees Fifty Crores). Turnover in FY 2017-18 should OR
be more than 50 Crores. Certificate from Bidder's Chartered
Accountant.
Audited Financial statements for the
financial years (FY 2015-16, 2016-17,
2017-18)
The Bidder should be a profit making entity with OR
4 respect to operations in India in at least two of the Certificate from the Statutory Auditor
three years preceding the last financial year. OR
Certificate from Bidder's Chartered
Accountant.
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Self-certificate letter undertaking to

The bidder (applicable to an OEM as well if it is this effect on company's letter head
5 bidding directly) should not have been blacklisted by signed by company’s authorized
PSU / Govt. of India. signatory.
The Bidder/Group Company/Parental Company must

6 have implemented hardware and provided support to Relevant Credential Letters or
atleast 2 Government/ PSU client in last 5 years Contracts
If an OEM is bidding directly, it cannot provide its

7 product to any other bidder in this bidding process. In Self- Declaration to this effect must be
such a case, OEM bid will be disqualified. submitted on the bidder’s letterhead.
8 Documentary evidence of proof of authority of the Power of attorney or authorization
bid signatory letter

OEMs need to submit a self-
declaration stating that the firm is an
OEM of the offered components. In
case of authorized representatives,
Authorization letters from the Original
Equipment Manufacturers (OEMs) /
The bidder should be either Original Equipment software copy right holders to this
9 Manufacturer (OEM) of all IT assets in proposed BOM effect should be furnished.
or their authorized partner in India for the last 5
The authorization letter should
years. mention that if authorized
representative fails to meet the
obligation for items supplied and / or
to be supplied under this tender, then
OEM would be responsible for all
obligations for their items.
In case of bidders, other than the OEM, the bidder

must have at least 10 qualified Engineers (minimum Undertaking on Bidder’s Letterhead
10 qualification diploma holder), on its roll, trained by confirming the details of engineers
the OEM of the quoted BOM items.
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The bidder should have minimum of two

11 certifications out of ISO 9001, ISO 20001, and ISO Copy of the relevant certifications
27001 as on date of the RFP
12 The Bidder/Group Company must provide support at Self-Declaration certified by
all locations of MoWCD – HO, DC and DR authorized signatory of the bidder
Note:
a. Bidders need to ensure compliance to all the eligibility criteria points.
b. Purchase orders without relevant organization confirmation through a credential
letter will not be considered as credentials.
c. In case of corporate restructuring of a company documentary evidence prior to
such restructuring should be furnished, then documentary proofs of earlier
entity shall be considered for eligibility criteria evaluation.
Bidders who meet all these criteria would qualify for the second stage of evaluation.
The bidders would also need to provide supporting documents for eligibility proof.
36 Bidders Technical & Functional Evaluation
The Bidders meeting the eligibility criteria will be shortlisted for Technical Proposal
Evaluation. This evaluation will be carried out on a total score of 100 on the basis of
the following evaluation parameters defined in this section.
The evaluation methodology is further broken down into sub areas as under.
# Evaluation Criteria Parameters Supporting Documents Max.

Marks
A1 TRS compliance Refer TRS TRS Compliance 70
section
B1 Solution Architecture • Deployment Architecture 5

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# Evaluation Criteria Parameters Supporting Documents Max.

Marks
• Suitability of Tools & Technologies proposed
• Approach for Implementation and Bidder's plan
for performing the required services as detailed
in scope of work in the RFP
B2 SLA compliance Approach for ensuring SLA compliance and also 5
the approach for improvements in SLA on a
continuous basis.
C – Experience 10
C1 The bidder should Number of Completion Certificates 5
have experience in projects:- from the client;
executing similar
projects (procuring, ● < 2 Projects: 2
supplying, Marks OR
commissioning and ● ≥ 2 and ≤ 5 Work Order + Self
supporting servers/ Projects: 3 Certificate of Completion
storage) in Marks (by Authorized Signatory)
Government/ PSU/ ● > 5 Projects: 5
Banks/ BFSI sector in Marks OR
India with order Work Order + Phase
value more than INR Completion Certificate (for
10 crore ongoing projects) from

C2 The bidder should Number of Completion Certificates 5
have experience in Projects:- from the client;
procuring, supplying ● < 2 Projects: 2
and commissioning Marks OR
the proposed ● ≥ 2 and ≤ 5 Work Order + Self
infrastructure. Projects: 3 Certificate of Completion
Marks
● > 5 Projects: 5 (by Authorized Signatory)
Marks OR
Work Order + Phase
Completion Certificate (for
ongoing projects) from
client
D - RESOURCE PROFILE 10
D1 Resume of team lead Refer to sub- CVs of persons proposed 5
responsible for section below for for the assignment
commissioning and CV Evaluation
support personnel for framework
the assignment
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Bidders whose bids are responsive and who score at least 70% marks in the
technical evaluation would be considered technically qualified.
Any critical noncompliance/deviations may lead to disqualification of the Bidder.
The scores will be evaluated taking as a whole number.
Ministry at its discretion may reject the proposal of the Bidder, without giving any
reason whatsoever, if in case the submission/responses received from the Bidder
were found to be unsatisfactory.
The detailed technical evaluation methodology is given below:
i. Technical Requirement Specifications
The compliance mentioned by Bidder‘s in the Technical Specifications annexure will be analyzed
and scored based on the RFP requirements vis-à-vis Solution offered. Point to point conformity
of the solution offered to the technical requirements provided in the requirements.
Bidder response Marks Assigned for
Compliance to technical Response
requirement
Yes 2
No 0
The entire Bid could be considered as non-responsive & will be liable for rejection,
at the sole discretion of Ministry, in case:
● The Bidder does not respond to any of the technical requirement

● The Bidder chooses any option other than that mentioned
The marks given on the basis of the response given by the Bidder for each of the technical
requirement will be aggregated & the total raw score than will be denominated by maximum score
possible for all technical requirements. The output of that will be multiplied with total marks
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allotted to TRS section. The following formula will be used to get the Technical
requirement specification score of a Bidder:
Technical requirement specification score of a Bidder = {(Total raw score for
technical requirements / Maximum marks possible for all technical areas) * Total
marks allotted to TRS section} (adjusted to 2 decimals)
Example: The following table illustrates how the score will be calculated for
Technical requirement specification:
Technical Bidder response Calculated scores

Requirements
Requirement-1 A 2
Requirement-5 NA 0
Requirement-6 A 2
Technical requirement specification score (10 / 12) * 70 = 58.33
ii. CV evaluation framework
The criteria for evaluation of CVs is as follows
# Bidder’s Team
(A = A1 + A2) 10
Team lead
A1 ● BA/BE/B Tech degree from a reputed institute
● 10 years of experience in managing technical teams as a team lead in managing 7
Infrastructure Procurement, deployment, Installation and maintenance of
hardware components
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● years of experience working in data centers and commissioning infrastructure

● Atleast 2 projects as project manager for procurement, supply and
commissioning hardware/ system software preferably in a
government/ PSU sector.
● Hands-on experience troubleshooting hardware such as servers, storage,
routers, bridges, switches, hubs, modems, network interface cards, and so on
● Knowledge and understanding of system flow charts, data
processing concepts, and telecommunications principles
Preference will be given to person having Experience in Government Consulting on

International Projects
Support Executive (3 Resources)
● BA/BE/B Tech degree from a reputational institute
● Hands-on experience troubleshooting hardware such as servers, routers,
bridges, switches, hubs, modems, network interface cards, and so on
● Atleast 5 years of work experience as support executive preferably in
A2 Government/ PSU sector 3
● Strong IT Infrastructure Domain knowledge
● Strong communication skills and can converse in Hindi/ English
Preference will be given to person having work experience on similar kind of projects
37 Financial Bid Evaluation
(a) The Financial Bids of technically qualified bidders will be opened in the
presence of bidder’s representatives. The date, time and venue of opening of
financial bid will be communicated to the technically qualified bidders
separately and/or posted in the Ministry’s website www.wcd.nic.in .
(b) If a firm quotes NIL charges / consideration, the bid shall be treated as
unresponsive and will not be considered.
(c) The bidder with lowest qualifying financial bid (L1) will be declared as successful bidder.
(d) In the event there is a tie in financial bid, with two bidders quoting same
amount, bidder securing the highest technical score will be declared as the
successful bidder for award of the contract.
(e) Only fixed price financial bids indicating total price for all the deliverables, if
any, and services specified in this bid document will be considered.
(f) The bid price will include all taxes and levies and shall be in Indian Rupees.
(g) Any conditional bid would be rejected.
(h) Errors & Rectification: Arithmetical errors will be rectified on the following basis: “If there is a
discrepancy between the unit price and the total price that is obtained by multiplying the
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unit price and quantity, the unit price shall prevail and the total price shall be corrected.
If there is a discrepancy between words and figures, the amount in words will prevail”.
38 Award Criteria
The Ministry will award the Contract to the successful bidder whose proposal has been
determined to be substantially responsive and has been determined as the most
responsive bid, i.e., has secured highest overall score as per the process outlined above.
39 Terms & Conditions
40 Right to Accept Any Proposal and To Reject Any or All Proposal (s)
The Ministry reserves the right to accept or reject any proposal, and to annul the tendering
process / Public procurement process and reject all proposals at any time prior to award of
contract, without thereby incurring any liability to the affected bidder or bidders or any
obligation to inform the affected bidder or bidders of the grounds for the Ministry’s action.
41 Notification of Award
(a) Prior to the expiration of the bid validity period, the Ministry will notify the
successful bidder in writing or by fax or email, that its proposal has been
accepted. In case, due to some unforeseeable circumstances, the tendering
process is not completed within the bid validity period, the Ministry may like
to request the bidders to extend the validity period of the bid.
(b) The notification of award will constitute the formation of the contract. Upon
the successful bidder's furnishing of Performance Bank Guarantee, the
Ministry will notify each unsuccessful bidder and return their EMD.
42 Resource
The Bidder is to maintain the same team during the contract period of twenty four months as
proposed in this RFP. In the case of any change in the resources for reasons other than resignation
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and health and that initiated by Ministry Bidder has to take prior permission from Ministry
to change any resource. Ministry may decide to evaluate the new resources and the
resource should be change only after approval is received from Ministry in this aspect.
43 JV/ Consortium
(a) The RFP does not allow JV/ Consortium to respond. The Bidder can only bid
as a Single Bidder.
44 Performance Guarantee
The Ministry will require the selected bidder to provide a Performance Bank Guarantee (PBG), within
15 days from the Notification of award, for a value equivalent to 10% of the total cost of the
assignment. The Performance Guarantee should be valid for a period of 24 months initially. The
Performance Guarantee shall be renewed as and when required and kept valid for a period of three
months beyond the completion of the project and Warranty period. The Performance Guarantee shall
contain a claim period of three months from the last date of validity. The selected bidder shall be
responsible for extending the validity date and claim period of the Performance Guarantee as and
when it is due on account of non-completion of the project and Warranty period. In case the selected
bidder fails to submit performance guarantee within the time stipulated, the Ministry at its discretion
may cancel the order placed on the selected bidder without giving any notice.
The Ministry shall invoke the performance guarantee in case the selected Vendor fails to discharge
their contractual obligations during the period or the Ministry incurs any loss due to Vendor’s
negligence in carrying out the project implementation as per the agreed terms & conditions.
45 Signing of Contract
Post submission of Performance Bank Guarantee by the successful bidder, the Ministry
shall enter into a contract with the successful bidder incorporating necessary details of
scope of work, deliverables, timeline, payment schedule, pre-bid clarifications, resource
deployment, financial proposal of the bidder and other clauses as necessary.
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46 Failure to Agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the proposed Contract Terms and Terms & Conditions
of the RFP shall constitute sufficient grounds for the annulment of the award, in which event the
Ministry may award the contract to the next best value bidder or call for new proposals from the
interested bidders. In such a case, the Ministry shall invoke the PBG of the most responsive bidder.
47 Force Majeure
(a) Definition of Force Majeure : -In this Clause "Event of Force Majeure" means an event beyond
the control of the Ministry and the Consulting Agency, which prevents either Party from
complying with any of its obligations under the Contract, including but not limited to:
i. Acts of God (such as, but not limited to, fires, explosions, earthquakes,
drought, tidal waves and floods);
ii. war, hostilities (whether war be declared or not), invasion, act of foreign
enemies, mobilization, requisition, or embargo;
iii. rebellion, revolution, insurrection, or military or usurped power, or civil war;
iv. riot, commotion, strikes, go slows, lock outs or disorder, unless solely restricted to
employees of the Consulting Agency; or v. acts or threats of terrorism.
(b) Consequences of Force Majeure Event

i. Neither the Ministry nor the Consulting Agency shall be considered in
breach of the Contract to the extent that performance of their respective
obligations (excluding payment obligations) is prevented by an Event of
Force Majeure that arises after the date of signing of contract.
ii. The affected Party prevented from carrying out its obligations under the
contract shall give notice to the other Party of an Event of Force Majeure
upon it being foreseen by, or becoming known to, the affected Party.
iii. If and to the extent that the Consulting Agency is prevented from executing the
Services by the Event of Force Majeure, the Consulting Agency shall be relieved of
its obligations to provide the Services but shall endeavor to continue to perform its
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obligations under the Contract so far as reasonably practicable and in accordance with
Good Operating Practices, [PROVIDED that if and to the extent that the Consulting
Agency incurs additional Cost in doing so, the Consulting Agency shall be entitled to the
amount of such Cost [COST BEING DEFINED AS HAVING NO PROFIT COMPONENT] (the
Consulting Agency having taken reasonable steps to mitigate the Cost)].
iv. If and to the extent that the Consulting Agency suffers a delay in execution of
the contractual services beyond the timeline fixed for each phase as a result of
an Event of Force Majeure then it shall be entitled to an extension of the time for
completion as may be mutually decided by both the parties.
v. The Consulting Agency shall be entitled to payment as per payment

schedule mentioned in Section 12 after grant of extension of timeline for
phase completion prescribed in Section 9 read with 47 (a) due to the
period of interruption caused by the Event of Force Majeure.
vi. The Contract Period shall be extended by a period of time equal to the
period of interruption caused by an Event of Force Majeure.
48 Right to Terminate the Process
(a) The Ministry may terminate the RFP process at any time and without
assigning any reason. The Ministry makes no commitment, expressed or
implied, that this process will result in a business transaction with anyone.
(b) This RFP does not constitute an offer by the Ministry. The bidder’s
participation in this process may result the Ministry selecting the bidder to
engage towards execution of the contract.
49 Optional Termination, Payment and Release
Irrespective of any extension of time, if an Event of Force Majeure occurs and its effect continues for
a period of 365 days, either the Ministry or the Consulting Agency may give to the other a notice of
termination of contract, provided that if the Ministry is paying fee during Force Majeure, then
Consulting Agency will not have a termination right, which shall take effect 30 days after the giving of
the notice. If, at the end of the 30-days period, the effect of the Force Majeure continues, the Contract
shall terminate. After termination of contract under this Sub-Clause, the Consulting
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Agency shallcomply with such termination provisions as may be prescribed in the
contract and the Ministry shall pay the Consulting Agency an amount calculated
and certified in accordance with relevant clauses of termination of contract.
50 Confidentiality of data
During the course of discharge of its duties as Consultancy Agency, the agency and its employees
assigned for the project will have access to sensitive personal information of the beneficiaries of
DBT schemes of the Ministry, including their name, date of birth, Aadhaar number, mobile number,
bank account number, etc. unauthorized disclosure and misuse of which may cause irreparable
damage to the life and property of the beneficiaries. The Consulting Agency shall be required to
sensitize the employees about the need of maintaining absolute data secrecy and take every possible
step to ensure that the beneficiary data including demographic details, either in paper form or in
digitized form, are not misused, not published online, not put in public domain and not transmitted in
such digital form which can be intercepted or searched through internet search engines. In other
words, the Consulting Agency shall be wholly and irrevocably responsible for maintaining absolute
data secrecy in accordance with provisions of the Aadhaar Act, 2016 and the Information Technology
Act, 2000 and any violation shall be dealt with strictly as per law. File integrity tool to be provide by
the selected vendor.
51 Litigation
Any dispute arising out of this RFP or the contract signed by the Ministry with the
successful bidder or any other bidder participating in this procurement process
shall be subject to the jurisdiction of Delhi High Court.
52 Fraud and Corrupt Practices
(a) The Bidders and their respective officers, employees, agents and advisers shall observe the
highest standard of ethics during the Selection Process. Notwithstanding anything to the
contrary contained in this RFP, the Ministry shall reject a Proposal without being liable in any
manner whatsoever to the Bidder, if it determines that the Bidder has, directly or indirectly or
through an agent, engaged in corrupt practice, fraudulent practice, coercive
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practice, undesirable practice or restrictive practice (collectively the “Prohibited Practices”)

in the Selection Process. In such an event, the Ministry shall, without prejudice to its any
other rights or remedies, forfeit and appropriate the EMD or PBG, as the case may be,
as mutually agreed genuine pre-estimated compensation and damages payable to the
Ministry for, inter alia, time, cost and effort of the Ministry, in regard to the RFP, including
consideration and evaluation of such Bidder’s Proposal.
(b) Without prejudice to the rights of the Ministry under Clause above and the rights and
remedies which the Ministry may have under the Letter of Intent (LOI) or the Contract, if a
Bidder or Consulting Agency, as the case may be, is found by the Ministry to have directly
or indirectly or through an agent, engaged or indulged in any corrupt practice, fraudulent
practice, coercive practice, undesirable practice or restrictive practice during the Selection
Process, or after the issue of the LOI or the execution of the Contract, such Bidder or
Consulting Agency shall not be eligible to participate in any tender or RFP issued by the
Ministry during a period of five years from the date such Bidder or Consulting Agency, as
the case may be, is found by the Ministry to have directly or through an agent,
engaged or indulged in any corrupt practice, fraudulent practice, coercive practice,
undesirable practice or restrictive practice, as the case may be.
(c) For the purposes of this Section, the following terms shall have the meaning hereinafter
respectively assigned to them:
i. “corrupt practice” means (i) the offering, giving, receiving, or soliciting, directly or
indirectly, of anything of value to influence the action of any person connected with
the Selection Process (for avoidance of doubt, offering of employment to or employing
or engaging in any manner whatsoever, directly or indirectly, any official of the Ministry
who is or has been associated in any manner, directly or indirectly with the Selection
Process or the LOI or has dealt with matters concerning the Contract or arising there
from, before or after the execution thereof, at any time prior to the expiry of one year
from the date such official resigns or retires from or otherwise ceases to be in the
service of the Ministry, shall be deemed to constitute influencing the actions of a
person connected with the Selection Process); or (ii) save as provided herein,
engaging in any manner whatsoever, whether during the Selection Process or after the
issue of the Letter of Award (LOA) or after the execution of the Contract, as the case
may be, any person in respect of any matter relating to the Project or the Award or
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the Contract, who at any time has been or is a legal, financial or technical
consultant/ adviser of the Ministry in relation to any matter concerning the Project;
ii. “fraudulent practice” means a misrepresentation or omission of facts or
disclosure of incomplete facts, in order to influence the Selection Process;
iii. “coercive practice” means impairing or harming or threatening to impair
or harm, directly or indirectly, any persons or property to influence any
person’s participation or action in the Selection Process;
iv. “undesirable practice” means (i) establishing contact with any person
connected with or employed or engaged by Ministry with the objective of
canvassing, lobbying or in any manner influencing or attempting to
influence the Selection Process; or (ii) having a Conflict of Interest; and
v. “restrictive practice” means forming a cartel or arriving at any understanding or
arrangement among Bidders with the objective of restricting or manipulating a
full and fair competition in the Selection Process.
53 Arbitration Clause
(a) In event of any dispute or difference between the parties hereto, such disputes or differences
shall be resolved amicably by mutual consultation. If such resolution is not possible, then the
unresolved dispute or difference shall be referred to arbitration of the sole arbitrator to be
appointed by the Secretary, Ministry of Women & Child Development on the recommendation
of the Secretary, Department of Legal Affairs ("Law Secretary"), Government of India. The
provisions of Arbitration and Conciliation Act, 1996 (No.26 of 1996) shall be applicable to the
arbitration. The venue of such arbitration shall be at Delhi or any other place, as may be
decided by the arbitrator. The language of arbitration proceedings shall be English. The
arbitrator shall make a reasoned award (the "Award"), which shall be final and binding on the
parties." The cost of the arbitration shall be shared equally by the parties to the agreement.
However, expenses incurred by each party in connection with the preparation, presentation
shall be borne by the party itself.
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(b) Pending the submission of and/or decision on a dispute, difference or claim
or until the arbitral award is published; the Parties shall continue to perform
all of their obligations under this Agreement without prejudice to a final
adjustment in accordance with such award.
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54 Appendix I
55 Form 1: Technical Bid Covering Letter
<Location, Date>
To,
The Under Secretary
Ministry of Women & Child Development
Room No.621, ‘A’ Wing
Shastri Bhavan
Dr. Rajendra Prasad Road New Delhi-110001.
Tele: 011-23388513
Email: [email protected]
Subject: Submission of Technical bid
Reference: RFP for Supply, Installation and Maintenance of IT Infrastructurefor PMMVY, Ministry of
Women and Child Development, Government of India, New Delhi (RFP Ref no: ---)
Dear Sir,
We, the undersigned, offer to provide the requisite Services for Supply, Installation and Maintenance
of IT Infrastructure for PMMVY, Ministry of Women and Child Development, in response to your
Request for Proposal dated <insert date>. We are hereby submitting our Proposal, which includes
this Technical bid and the financial bid, which is sealed in a separate envelope.
We, hereby, declare that all the information and statements made in this Technical bid are
true and accept that any misinterpretation contained in it may lead to our disqualification.
We undertake, if our bid is accepted, to initiate the services related to the
assignment not later than the date indicated in Fact Sheet.
We agree to abide by all the terms and conditions of the RFP document. We would
hold the terms of our bid valid for 90 days as stipulated in the RFP document.
We understand you are not bound to accept any Bid(s) that you receive.
Yours sincerely,
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Authorized Signature (In full and initials):

Name and Title of Signatory:
Name of Firm:
Address:
Date:
56 Form 2: Compliance Sheet for Pre-qualification Proposal
Supporting Compliance Reference

# Minimum Eligibility required documents (Yes/No) Section No
Bidder should be a company
incorporated in India under the
1 Companies Act, 1956/LLP registered Copy of Certificate of
under LLP Act 2008 and subsequent Incorporation
amendments thereto.
Should have been operating for
atleast last five years as on the date
2 of this RFP in supplying and Copy of Certificate of
commissioning hardware and Incorporation

Audited financial
statements for the
Average Annual Sales Turnover of last three financial
bidder during the last three financial years.
years (as per the last published OR
3 Balance sheets), should be at least Rs. Certificate from the
50 Crores (Rupees Fifty Crores). Statutory Auditor
Turnover in FY 2017-18 should be OR
more than 50 Crores. Certificate from
Bidder's Chartered
Accountant.
Audited Financial
statements for the
financial years (FY
2014-15, 2015-16,
The Bidder should be a profit making 2016-17)
entity with respect to operations in OR
4 India in at least two of the three years Certificate from the
preceding the last financial year. Statutory Auditor
OR
Certificate from
Bidder's Chartered
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Self-certificate letter
The bidder should not have been undertaking to this
5 blacklisted by PSU / Govt. of India. effect on company's
(applicable to an OEM as well if it is letter head signed by
bidding directly) company’s

The Bidder/Group Company/Parental
Company must have implemented
6 hardware and provided support to Relevant Credential
atleast 2 Government/ PSU client in Letters or Contracts
last 5 years
If an OEM is bidding directly, it cannot Self - Declaration to

7 provide its product to any other this effect must be
bidder in this bidding process. In such submitted on the
a case, OEM bid will be disqualified. bidder’s letterhead.
Documentary evidence of proof of Power of attorney or
8 authority of the bid signatory authorization letter

OEMs need to
submit a self-
declaration stating
that the firm is an
OEM of the offered
components. In case
of authorized
representatives,
Authorization letters
from the Original
Equipment
The bidder should be either Original Manufacturers
Equipment Manufacturer (OEM) of all (OEMs) / software
9 IT assets in proposed BOM or their copy right holders to
authorized partner in India for the this effect should be
last 5 years. furnished.
The authorization
letter should
mention that if
authorized
representative fails
to meet the
obligation for items
supplied and / or to
be supplied under
this tender, then
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OEM would be
responsible for all
obligations for their

In case of bidders, other than the
OEM, the bidder must have at least Undertaking on
10 qualified Engineers (minimum Bidder’s Letterhead
10 qualification diploma holder), on its confirming the
roll, trained by the OEM of the details of engineers
quoted BOM items.
The bidder should have minimum of
two certifications out of ISO 9001, ISO Copy of the relevant
11 20001, and ISO 27001 as on date of certifications
the RFP
Self-Declaration
The Bidder/Group Company must certified by
12 provide support at all locations of authorized signatory
MoWCD – HO, DC and DR of the bidder
57 Form 3: Details of the Prime Bidder
# Information Sought Details to be Furnished
1. Name and address of the bidding Company

Incorporation status of the firm (public
2. limited/private limited, etc.)
3. Year of Establishment
4. Date of Registration
5. Details of company registration
Details of registration with appropriate authorities
6. for service tax (GST)
Name, Address, E-mail and Mobile Number of
7. Contact person
8. Scope of Work for Prime Bidder
57.1 .1 Form 3A: Details of the OEM
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# Information Sought Details to be Furnished
1. Name and address of the OEM Partner
2. Incorporation status of the firm

(public limited/private limited, etc.)
3. Year of Establishment
4. Date of Registration
5. Details of company registration
6. Details of registration with appropriate

authorities for service tax (GST)
7. Name, Address, E-mail and Mobile

Number of Contact person
8 Scope of Work for OEM Partner
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58 Form 4: Compliance Sheet for Technical Proposal
# Evaluation Criteria Parameters Supporting Compliance Reference
Documents (Yes/ No) Section no
A –Compliance to Technical Requirements Specification

A1 TRS compliance Refer TRS TRS Compliance
section
B – IT architecture and Approach & Methodology

B1 Solution • Deployment Architecture
Architecture • Suitability of Tools & Technologies

proposed
• Approach for Implementation and
Bidder's plan for performing the
required services as detailed in scope
of work in the RFP

B2 SLA compliance Approach for ensuring SLA compliance
and also the approach for
improvements in SLA on a continuous
basis.
C – Experience
C1 The bidder should Number Completion
have experience in of Certificates from the
executing similar projects:- client;
projects (procuring,
● <2
supplying, Projects: 2 OR
commissioning and
Marks Work Order + Self
supporting servers/
● ≥ 2 and ≤ 5 Certificate of
storage) in
Projects: 3 Completion
Government/ PSU
Marks (by Authorized
sector/Banks/BFSI
Signatory)
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# Evaluation Criteria Parameters Supporting Compliance Reference
Documents (Yes/ No) Section no

in India with order ● > 5 OR
value more than Projects: 5 Work Order + Phase

INR 10 crore Marks Completion
Certificate (for
ongoing projects)
from client
C2 The bidder should Number of Completion
have experience in Projects:- Certificates from the
procuring, ● <2 client;
supplying and Projects: 2 OR
commissioning the Marks Work Order + Self

proposed ● ≥ 2 and ≤ 5 Certificate of
infrastructure. Projects: 3 Completion
Marks (by Authorized

● >5 Signatory)
Projects: 5 OR
Marks Work Order + Phase

Completion
Certificate (for
ongoing projects)
from client
D - RESOURCE PROFILE
D1 Resume of team CV Evaluation CVs of persons
lead responsible for framework proposed for the
commissioning and assignment
support personnel
for the assignment
Page 63 of 113
59 Form 5: Technical Requirements Specifications Compliance

Note: Similar compliance needs to be provided by the bidder for all
specifications mentioned in Annexure 2 of this RFP.
Sr No. DDoS Specifications Compliance (Yes/No)

1 The proposed solution should be appliance based solution
2 Inspection and prevention is done in hardware
3 Solution must support VLAN's
Solution must support at least 8 x 1G LAN & 8 x 1G WAN
4 interfaces
Solution must at least support 6Gbps of Enterprise Mix
5 traffic
6 Solution must support either SFP SX / LX or SFP+ SR / LR
7 Operating system should be hardened
8 The device should support high availability
9 Device management interface must be firewalled internally.
System must be delivered as a rack mountable single-box
10 solution.
11 Performance should not be limited by any licensing system.
12 In inline mode system must not modify MAC or IP
13 Solution should support 1 Million simultaneous connections
14 Latency should be lower than 50 microseconds
15 The solution shall support IPV6 protocol.
16 The DDoS detection capability of the solution must not be
The system must detect the attack dynamically without the
17 need of any static control/redirection (E.g. route maps or
static routes)
The system must have an updated threat feed that
18 describes new malicious traffic (botnets, phishing, etc...).
19 The system should be capable to mitigate and detect both
20 The DDoS detection solution shall have the learning mode

Security
The system must be able to block invalid packets (including
checks for Malformed IP Header, Incomplete Fragment,
Bad IP Checksum, Duplicate Fragment, Fragment Too Long,
21 Short Packet, Short TCP Packet, Short UDP Packet, Short
ICMP Packet, Bad TCP / UDP Checksum, Invalid TCP Flags,
Invalid ACK Number) and provide statistics for
the packets dropped
Page 64 of 113
The system must support the dropping of idle TCP sessions

22 if client does not send a user-configurable amount of data
within a configurable initial time period
The system must limit number of simultaneous TCP
23 connections on a per-client basis
The system must allow protection parameters to be
24 changed while a protection is running.
Such change must not cause traffic interruption
25 Solution should support security at layers 3,4 and 7
26 Solution should support for all 255 protocols at layer 3
27 Solution should support all 64k TCP and UDP ports
28 System must not use signatures, System must have
29 System must detect and block HTTP Opcode Flood
30 System must detect Excessive URL/source/second
31 System must be able to detect and block SYN Flood attacks
32 System must be able to detect and block Zombie Floods
33 System must be able to detect and block ICMP Floods
34 System must be able to detect and block Fragment Flood
35 System must be able to detect and block HTTP GET Flood
36 System must be able to detect and block Floods from
Deployment Options
Inline: - The DDoS appliance should support ‘inline’,
meaning it is installed between the one or more protected
systems and the rest of the network. In the simple network,
37 data passes through the DDoS appliance as it travels to and
from a protected system and the rest of an Ethernet local
Protection Mechanism
38 DDoS Appliance should be completely Behavioural Based
It should measures byte and packet counts, state
transitions, fragments, checksum, flags, new connections,
39 address pairs, and so on as Layer 3 to Layer 7 parameters to
40 In case of threshold violation traffic should be drop
It should be possible to write manual ACL's to block certain
41 IP
It should be possible to block Geographical Locations to
42 prevent flooding attacks from a particular country
IP Reputation
43 DDoS Appliance should receive a continuous update feed of
44 When protection enabled traffic from these sources should
Page 65 of 113
60 Form 6: Citations Table
Assignment name: Approx. value of the contract:
Country: Duration of assignment months:
Location within country:
Name of Client: Total No of staff- months of the assignment:

Address: Approx. value of the services provided by your firm
under the contract:
Start date month/year: No of professional staff-months provided by
Completion date month/year: associated Consultants:
Name of associated Consultants, if any: Name of senior professional staff of your firm
involved and functions performed indicate most
significant profiles such as Project
Director/Coordinator, Team Leader:
Narrative description of Project:
Description of actual services provided by your staff within the assignment:
Page 66 of 113
61 Form 7: Team Composition and their Availability
Organization and Staffing. In this section, bidder should propose the structure and composition of
your team. List the main profile requirement of the assignment, proposed technical staff with
detailed CVs.
61.1.1 Form 7A: Team composition and Key Tasks
# Position Name of Educational Total Area of Time

Staff Qualification Experience Expertise Committed for
(in years) the
Engagement
(person
month)
<Add more
rows as per
requirement>
Page 67 of 113
61.1. 2 Form 7B: Curriculum Vitae (CV) of Key Personnel
1. Proposed Position [only one candidate shall be nominated for each
position]:_______________________________________________________
2. Name of Firm [Insert name of firm proposing the staff]:__________________
3. Full Name of Staff: _______________________________________
4. Date of Birth:________________________Nationality:____________________
5. Education [Indicate college/university and other specialized education of staff member, giving
names of institutions, degrees obtained, and dates of
obtainment]:__________________________________________________________
6. Total No. of years of experience: ______________
7. Total No. of years with the firm: ______________
8. Areas of expertise and no. of years of experience in this area (as required for the
Profile - mandatory): ______________________
9. Certifications and Trainings attended: ______________________________
10.Details of Involvement in Projects (only if involved in the same): _____
11. Languages [For each language indicate proficiency: good, fair, or poor in speaking,
reading, and writing]:
12. Membership of Professional Associations:
13. Employment Record [Starting with present position and last 2 firms, list in reverse
order, giving for each employment (see format here below): dates of employment,
name of employing organization, positions held. ]:
From (Year): To (Year):
Page 68 of 113
Employer/Purchaser:
Positions held: _____________________________
14. Detailed Task Assigned 15. Relevant Work Undertaken that Best illustrates
the experience as required for the Role (provide
maximum of 6 citations of 10 lines each)
(Among the assignments in which the staff has

been involved, indicate the following information
[List of all tasks to be
performed under this for those assignments that best illustrate staff
assignment] capability to handle the tasks listed under point

14 and as required for the role as listed in ‘List of
the key professional positions whose CV and
experience would be evaluated’)
Name of Assignment or
Project:______________
Year:__________________________________
Location:_______________________________
Purchaser:______________________________
Main Project
features:_____________________
Positions held:__________________________
Value of Project (approximate value or range
value: _________________________________
Activities performed:_____________________
16. Certification:
I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes
myself, my qualifications, and my experience. I understand that any willful misstatement described
herein may lead to my disqualification or dismissal, from the assignment if engaged.
____________________________________________________________Date:__________
(Signature of staff member or authorized representative of the staff)
(Day/Month/Year)
Full name of Authorized Representative: ___________________________________
Page 69 of 113
62 Declaration letters for Pre-Qualification
62.1.1 Form 8A: Letter for No Blacklisting
<Location, Date>
To,
Shastri Bhavan
Tele: 011-23388513
Subject: Certificate for No Blacklisting
Reference: RFP for Supply, Installation and Maintenance of IT Infrastructure for PMMVY, Ministry of
Dear Sir,
We, the undersigned, certify that <name of bidding entity> are not blacklisted in
past/present by any Govt. Organization/PSU as on the date of submission of this
bid. This confirmation is given to the best of our knowledge and belief.
Yours sincerely,
Authorized Signature:

Name of Firm:
Address:
Page 70 of 113
62.1.2 Form 8B: Letter for Not Providing Products to Other Bidders
<Location, Date>
To,
Shastri Bhavan
Tele: 011-23388513
Subject: Declaration for Not Providing Products to Other Bidders
Dear Sir,
We, the undersigned, confirm that <name of bidding entity> will not provide its product to any other
bidder in this bidding process. In such a case, we understand that we stand to be disqualified.
Yours sincerely,

Name of Firm:
Address:
Page 71 of 113
62.1.3 Form 8C: Letter for Qualifying as OEM or

Authorized Partner MAF is not required
<Location, Date>
To,
Shastri Bhavan
Tele: 011-23388513
Subject: Declaration for Qualifying as OEM or Authorized Partner

Dear Sir,
We, the undersigned, confirm that <name of bidding entity> are <Original Equipment
Manufacturer (OEM) of all IT assets/offered components in proposed BOM > or < authorized
partner in India for at least last 5 years of all IT assets/offered components in proposed
BOM. Authorization letters from the Original Equipment Manufacturers (OEMs) / software
copy right holders to this effect are attached herewith.
We understand that in case of failure to meet the obligation for items supplied and/or to be
supplied under this tender, then we would be responsible for all obligations for their items>.
This confirmation is given to the best of our knowledge and belief.
Yours sincerely,

Name of Firm:
Address:
Page 72 of 113
62.1.4 Form 8D: Letter for Availability of Qualified Engineers
<Location, Date>
To,
Shastri Bhavan
Tele: 011-23388513
Subject: Declaration for Availability of Qualified Engineers
Dear Sir,
We, the undersigned, confirm that <name of bidding entity> has on its rolls the below
technically qualified personnel trained by the OEM of the quoted BOM items and who shall
be relevant diploma holders and shall possess prior experience in providing the required
services. This confirmation is given to the best of our knowledge and belief.
Page 73 of 113
Sr. No. 1 2 3 4 5
Name
Year since working
Professional
Phone Number
Email ID
Present
Expertise and
Sr. No. 6 7 8 9 10
Name
Year since working

Professional
Qualifications
Phone Number
Email ID
Present
Expertise and
Specialization
Yours sincerely,

Name of Firm:
Address:
Page 74 of 113
62.1.5 Form 8E: Letter for Support at All Locations
<Location, Date>
To,
Shastri Bhavan
Tele: 011-23388513
Subject: Certificate for Support at All Locations
Dear Sir,
We, the undersigned, certify that <name of bidding entity> will provide support at all
locations of MoWCD, namely, HO, DC and DR.
Yours sincerely,

Name of Firm:
Address:
Page 75 of 113
63 Form 9: Bank Guarantee for Earnest Money
Deposit (EMD) <Location, Date>

Shastri Bhavan
Tele: 011-23388513
Whereas <company name and relevant details> having its registered office address at
<address>(hereinafter called the Bidder, which expression shall include its successors and
permitted assigns) has submitted the bid for Submission of RFP Reference No.<insert
number> for Services in PMMVY, Ministry of Women and Child Development (hereinafter
called the Bid) to the Ministry of Women & Child Development.
Know all Men by these presents that we <insert bank details>. (hereinafter referred to as
“the Bank” which expression shall, unless repugnant to the context or meaning thereof,
include all its successors, administrators, executors and permitted assignees) are bound
unto the Ministry of Women & Child Development (hereinafter called the Purchaser, which
expression shall include its successors and permitted assigns) in the sum of Rs. 5,00,000/-
(Rupees Five Lakh only) for which payment will and truly to be made to the said Purchaser,
the Bank binds itself, its successors and permitted assigns by these presents. Sealed with
the Stamp of the said Bank this < Insert Date of issuance>.
The conditions of this obligation are:
If the Bidder having its bid withdrawn during the period of bid validity specified by
the Bidder on the Bid Form; or
If the Bidder, having been notified of the acceptance of its bid by the Purchaser
during the period of validity of bid

Withdraws his participation from the bid during the period of validity of bid document; or
Fails or refuses to participate for failure to respond in the subsequent Tender
process after having been short listed;
We undertake to pay to the Purchaser up to the above amount within five working
days from the date of receipt of its written demand, provided that in its demand the
Purchaser will note that the Page 76 of 113

amount so claimed by it is due to it owing to the occurrence of one or both of the two conditions,
specifying the occurred condition or conditions. Provided however, the written demand must be
accompanied by a copy of the notice sent to the Bidder by the Purchaser to cure /rectify the default at
least 30 (Thirty) days prior to presentation of any demand of its intention to have recourse to the
Guarantee, setting out the act or omission of the Bidder, which it asserts constitutes the breach of
terms and conditions of the said contract or loss/damage suffered giving rise to the demand.
This guarantee will remain in force up to and including <insert expiry date> (“Expiry date”)
and any demand in respect thereof should reach the Bank not later than the above date.
This guarantee shall be governed by and construed in accordance with the Laws of
India and shall be subject to the exclusive jurisdiction of Indian Courts.
NOTHWITHSTANDING ANYTHING CONTAINED HEREIN:
Our liability under this Bank Guarantee shall not exceed Rs. 500000/- (Rupees Five Lakh only)
This Bank Guarantee shall be valid upto <insert expiry date> (“Expiry date”)
It is condition of our liability for payment of the guaranteed amount or any part thereof
arising under this Bank Guarantee that we receive a valid written demand made in the
manner prescribed in this Guarantee for payment under this Bank Guarantee in original at
<insert bank details>, and by email to email Id <insert email address> on or before <insert
expiry date> (“Expiry date”) failing which our liability under the guarantee will automatically
cease irrespective of whether the original has been returned to us or not.
Seal:
Date < Insert Date of issuance>.
(Authorized Signatory of the Bank)
Page 77 of 113
64 Form 10: Financial Bid Template
The bidders are expected to respond to the RFP using the forms given in this section for Financial
Bid. The Ministry reserves the right to ignore financial bid submitted in different forms.
Page 78 of 113
64.1.1 Form 10A: Bid Covering Letter
<Location, Date>
To,
Shastri Bhavan
Tele: 011-23388513
Subject: Submission of Financial bid
Dear Sir,
We, the undersigned, offer to provide the services for Supply, Installation and Maintenance
of IT Infrastructure for PMMVY, Ministry of Women and Child Development, Government of
India, New Delhi (RFP Ref no: XXX) in response to your Request for Proposal dated [Date].
Our attached Financial Proposal is for the sum of <<Amount in words and figures>>. This
amount is inclusive of OPEs, Miscellaneous expenses & Service taxes/ GST.
We understand that the payment would be made on the basis of actual Service tax
rate/GST prevalent at the time of payment.

Our Financial Bid shall be binding upon us subject to the modifications resulting from Contract
negotiations, up to expiration of the validity period of the Proposal as mentioned in this RFP.
We understand you are not bound to accept any Bid that you receive.
Yours sincerely,
Name of Firm:
Address:
Page 79 of 113
64.1.2 Form 10B: Summary of Costs
Total
S.NO Items Amount Total Tax Total Amount
(INR) (INR) Including Tax (INR)
A Hardware
B ATS/AMC Cost
GRAND TOTAL - TCO (Total Amount

Including Tax (INR) figure will be considered
in L1 )
Page 80 of 113
64.1.3 Form 10C: Hardware/ System Software Cost (Capex)
Total
Make and Tax Amount
S.NO Items Model Unit Cost Quantity (INR) Including Tax
(INR)
CAPEX Cost DC
1 Servers
2 Storage
3 Others
CAPEX Cost DR
1 Servers
2 Storage
3 Others
Total
Page 81 of 113
64.1.4 Form 10D: ATS/ AMC (OPEX)
Total Amount
Items Year 1 Year 2 Year 3 Total Total Including Tax
Amount Tax (INR)

OPEX Cost DC
ATS / AMC NA
Others (please specify)
OPEX Cost DR
ATS/AMC NA
Others (please specify)
Total NA
Page 82 of 113
65 Form 11: Performance Bank Guarantee
<Location, Date>
<Name>
<Designation>
<Address>
<Phone Nos.>
<Fax Nos.>
<email id>
Whereas, <<name of the supplier and address>> (hereinafter called “the bidder/supplier”)
has undertaken, in pursuance of contract no. <<insert contract no.>> dated. <<Insert date>>
to provide consulting services for <<name of the assignment>> to the Ministry of Women &
Child Development (hereinafter called “the beneficiary”)
And whereas it has been stipulated by in the said contract that the bidder/supplier
shall furnish you with a bank guarantee by a Scheduled Commercial Bank regulated
under the Banking Regulation Act, 1949for the sum specified therein as security for
compliance with its obligations in accordance with the contract;
And whereas we, <<Name of the Bank>>, a Scheduled Commercial Bank regulated
under the Banking Regulation Act, 1949having its head/registered office at
<<address of the registered office>> and having one of its office at <<address of the
local office>> have agreed to give the supplier such a bank guarantee.
Now, therefore, we hereby affirm that we are guarantors and responsible to you, on behalf of the
supplier, upto a total of Rs. <<Insert Value>> (Rupees <<insert value in words>> only) and we
undertake to pay you, upon your first written demand declaring the supplier to be in default
under the contract and without cavil or argument, any sum or sums within the limits of Rs.
<<Insert Value>>(Rupees <<insert value in words>>only) as aforesaid, without your needing to
prove or to show grounds or reasons for your demand or the sum specified therein.
We hereby waive the necessity of your demanding the said debt from the
bidder/supplier before presenting us with the demand.

We further agree that no change or addition to or other modification of the terms of the contract
to be performed there under or of any of the contract documents which may be made between
you and the bidder/supplier shall in any way release us from any liability under this guarantee
and we hereby waive notice of any such change, addition or modification.
Page 83 of 113
This Guarantee shall be valid until <<Insert Date>>.
Notwithstanding anything contained herein:

i. Our liability under this bank guarantee shall not exceed Rs. <<in
figures>> (Rupees <<in words>> only).
ii. This bank guarantee shall be valid up to <<insert expiry date>>.
It is condition of our liability for payment of the guaranteed amount or any part
thereof arising under this bank guarantee that we receive a valid written claim or
demand for payment under this bank guarantee on or before <<insert expiry
date>>failing which our liability under the guarantee will automatically cease.
Page 84 of 113
66 Annexure 1: Over view of PMMVY-CAS
PMMVY–CAS is funded and supported by Centre for Digital Financial Inclusion (CDFI), a
not-for-profit agency, as part of the MoU with Bill and Melinda Gates Foundation (BMGF). All
the States/UTs have been successfully on-boarded onto the system and apart from Tamil
Nadu all States/UTs have started enrolling beneficiaries using PMMVY- CAS.
67 Application Architecture
68 Automation Boundary
The scope of the web application is limited to digitization of the physical forms received through data
entry to registration of the beneficiary, sending the beneficiary ID and Account details for verification,
applying Scheme validations, sending payment requests to PFMS and consuming responses from
PFMS regarding successful/ unsuccessful payments. The application allows users to create new
users and as well as make certain changes to master data.
Page 85 of 113
69 Operational Model
The application provides an end to end DBT mechanism. The application is
successfully integrated with UIDAI and PFMS platforms. The application
incorporates mapping of functional location with the LGD There are different levels
in the system defined to increase the level of oversight and transparency.
Page 86 of 113
70 Application Status
The PMMVY Scheme is currently rolled out using an online web application PMMVY-CAS.
The application was rolled out in September 2017 and it is currently fully integrated with
UIDAI and PFMS systems for Beneficiary verification and Payments. There are already over
30 lakh beneficiaries enrolled under the system and over ₹ 500 crorepayment have been
made. The application has been facilitated by Center for Digital Financial Inclusion (CDFI)
under the aegis of Bill and Melinda Gates Foundation (BMGF).
The following are the key modules of the application:

1) Data entry module: The application is designed to allow entering beneficiary details
which are captured as a part of the scheme through physical forms. All the eligibility
and date validation checks that have been mentioned in the scheme guidelines have
been incorporated in the system that scheme conditions are met.
Page 87 of 113
2) Approval module: As per the structure of the scheme, two levels of approvals
have been built into the system for registration and payments before the final set
of records are sent to PFMS for payment processing.
3) Backend Processing module: All the approved records are sent for demographic verification
of the Aadhaar numbers provided by the beneficiaries to ensure to eliminate cases of fraud
and ensure timely payments through ABPS. Also, PMMVY-CAS sends the beneficiary data to
PFMS for beneficiary registration and account and/or Aadhaar validation for payments:
PMMVY-CAS is integrated with Public Fund Management System to make payments to the
bank accounts of the beneficiaries. The details are further explained in this section.
4) Master Data management:

a) The system allows the designated user to make changes to the master
location data which ensures accuracy of the data and appropriate reporting.
b) LGD and IFSC data is regularly received from Ministry of Panchayati Raj and PFMS at
regular intervals which are analyzed and updated regularly in the system to ensure
uninterrupted functioning of system and payments to beneficiaries.
5) Dashboard and reporting module: The application has an MIS structure which showcases vital
project statistics to concerned users for targeted monitoring and implementation of the scheme.
6) User creation and management module: The system has a separate user
creation and maintenance modules so that existing users can create, activate or
deactivate other users in the system form the front end.
71 Application Interfaces
UIDAI Integration
The Maternity Benefit Scheme identifies the Aadhaar number of the beneficiary and her husband
as mandatory documents for beneficiary to enroll in the scheme. This pre-requisite makes it
imperative to ensure that the Aadhaar numbers provided by the beneficiary are valid.
There are two steps to this validation:

1. Verhoeff algorithm: It is a publicly available algorithm which will be used to check if
the Aadhaar number is valid or not. This is used for Aadhaar number validation.
2. Demographic authentication: In order to ensure that the valid Aadhaar number belongs to
the beneficiary, the system uses Aadhaar Authentication services of NIC to send the
Page 88 of 113
beneficiary and her husband’s Aadhaar to UIDAI for Aadhaar authentication in a batch
processing mode. The following request is sent from the system for this authentication:
a. Name of beneficiary as in Aadhaar

b. Aadhaar number
c. Gender
PFMS Integration
All the government scheme involving Direct Benefit Transfer are on-boarded on PFMS in
order to route all financial transactions through PFMS. PMMVY -CAS after successful
Aadhaar authentication sends the beneficiaries’ data in a batch mode to PFMS for Account
validation and Aadhaar mapping confirmation from NPCI. Typically (around 90%) this cycle
takes around 24 -48 hours (days should be working) to come back with response. But PFMS
sends out responses on regular interval of all the records whose status update is available.
The responses from PFMS are received and updated in PMMVY-CAS again in a batch mode.
Rejected records have to be resent and the process again starts from beginning.
Once the PFMS validation is successful, the beneficiary’s payment processing is initiated after
State Nodal Officer approval. The payment requests are also sent to PFMS in batch mode. Again,
the response on credit is available in 24 -48 hours (days should be working and time begins after
file is approved in PFMS) . But PFMS sends response on credits only twice a day. However, there
are cases where the response may take time beyond a month also to have the actual status
(more prevalent if it is cooperative bank account or non-Aadhaar seeded). The responses from
PFMS are received and updated in PMMVY-CAS again in a batch mode.
Apart from this there is a reconciliation process with PFMS for web services
(partial) have been developed so as to have a real time status of files and records
being processed by PFMS which have been sent by PMMVY-CAS and vice versa
Integration with DBT Portal

The records of all the government schemes which transfer benefit directly into the beneficiary bank
account must be maintained by the DBT Mission. The system will have to transfer the beneficiary
Page 89 of 113
data of the PMMVY scheme to the DBT portal in a pre-defined format while adhering to the DBT
guidelines. This component has not yet been developed under PMMVY-CAS.
Current Features
User Type # Features
1 Registering the new beneficiary
2 Searching the existing beneficiary
3 Updating the beneficiary details

Data Entry 4 Reregistration of Beneficiary
Operator 5 Scanning Aadhaar using QR code reader
6 Correction Queue - Correcting and resending the forms for approval.
7 Report - Payment Report
8 Withdrawal Queue view and update

Approving the Beneficiary registration forms and claim forms. The
approval queue is categorized into five categories, i.e., a) Beneficiary
1 Approval b) Instalment Approval c) Reregistration Approval d)
Migration Approval e) IGMSY Approval
User Creation - Sanctioning Officer can create the user like "Data
2 Entry Operator Users".
3 Bulk User creation

Sanctioning
Different queues to track the status of the beneficiaries like
Officer 4 Withdrawal Queue, Second Instalment Due and Third Instalment
Due
5 Report - Payment Report
6 To view list of pending Second claims
7 To view list of pending Third claims
8 Withdrawal queue list

District Nodal 1 Field Functionary mapping to LGD Block & V/T/C
Officer 2 Field Functionary mapping to Block
Page 90 of 113
User Creation - District Nodal Officer can create the users like
3 "Sanctioning Officer User" and "Data Entry Operator User"
4 Bulk user creation

Dashboard view - District Nodal Officer can view the different
dashboards like Program Summary, Application Status, Scheme
5 Outreach - Total Beneficiaries, Scheme Outreach - Timeliness in
Payment Processing, Scheme Outreach - Ageing Report, Scheme
Outreach - Funds Disbursed.
Reports - Delayed Approval Report, Pending SO Approval and
6 Payment Report
1 Outreach - Total Beneficiaries, Scheme Outreach - Timeliness in
District Report Payment Processing, Scheme Outreach - Ageing Report, Scheme
ID Outreach - Funds Disbursed.
Reports - Delayed Approval Report, Pending SO Approval and
2 Payment Report
1 PFMS Batch Approval

User Creation - State Nodal Officer can create the users like "District
2 Nodal Officer", "District Report ID", "Sanctioning Officer User" and
"Data Entry Operator User"
State Nodal 3 Bulk User creation

Officer dashboards like Program Summary, Application Status, Scheme
4 Distribution, Scheme Outreach - Total Beneficiaries, Scheme
Outreach - Timeliness in Payment Processing, Scheme Outreach -
Ageing Report, Scheme Outreach - Funds Disbursed.
Reports - Pending SO Approval, Payment Report and Payment Batch
5 History.
State Report ID Ageing Report, Scheme Outreach - Funds Disbursed.
Reports - Pending SO Approval, Payment Report and Payment Batch
2 History.
Page 91 of 113
User creation - Central Nodal Officer can create the users like "State
Nodal Officer", State Report ID","District Nodal Officer", "District
1 Report ID", "Sanctioning Officer User" and "Data Entry Operator
User"
Central Nodal 2 Bulk user creation

Officer Dashboard view - District Nodal Officer can view the different
Ageing Report, Scheme Outreach - Funds Disbursed.
4 Report - Pending SNO Approval
1 Interface to PFMS System with escrow account in each state
Interfaces 2 Interface to UID
3 interface to DBT Portal of DBT mission
72 PMMVY-CAS: Enhancements Envisaged
The following are the features currently under development and there may be
further enhancements requested as per the requirements –
(a) Bulk Master Data upload module: The system currently has a feature of
updating or adding new entities into the system by editing them one at a
time. A bulk master data module needs to be built in order to allow multiple
entities to be created and entered or updated into the system at one go.
(b) Bulk User creation module: The system should have a feature of updating or
adding new users into the system in a bulk mode at one go.
(c) Dashboard Enhancements: A more holistic dashboard needs to be developed to include
detailed reports and graphical representation of data essential for scheme implementation.
(d) Implementation of Aadhaar circular (Virtual ID): UIDAI released guidelines for all systems
storing Aadhaar data in July 2017 in order to ensure secured usage of Aadhaar numbers.
(e) Database Clustering: To improve performance of the software, clustering of

database needs toot be carried out.
Page 92 of 113
(f) Development of APIs to integrate with external systems of other similar state
schemes: The system needs to be integrated with other existing state -
specific maternity benefit systems like KCR-KITS, RCH etc. which maintain a
similar database of beneficiaries targeted under the scheme.
(g) Development of API to take LGD dump from MoPR: All the schemes have
been mandated to use LGD data for reporting purposes. The LGD data is
updated on an ongoing basis and hence the two systems need to be
integrated in order to keep the masters of PMMVY-CAS up to date.
(h) Fund Management module: A module to track the fund utilization of each state against the
funds granted to them by the center needs to be built for reporting and tracking purposes.
73 Annexure 2: Technical Specifications
74 HSM Device
Encryption Solution with Key Management

S.No Minimum Requirement Specification Compliance
1 Transparent to all applications, including Documentum,
SAP, SharePoint, custom applications and others.
2 Uses the hardware encryption capabilities built into host CPUs -
Intel and AMD AES-NI, PowerPC 8 AES, and SPARC encryption
3 Platform Support - Microsoft: Windows Server 2008 and 2012.
Linux: Red Hat Enterprise Linux (RHEL), SuSE Linux Enterprise
Server, Ubuntu. UNIX: IBM AIX, HP-UX, Solaris
4 Big Data Support - Hadoop: Cloudera, Hortonworks, IBM.
NoSQL: Couchbase, DataStax, MongoDB. SAP HANA, Teradata
5 The solution should be able to protect data- at-rest against
root/system privileged user account access. It should also
6 solution should support fine-grained policy to enable

administrator to perform activity like file archive and
backup, without access to the data content itself.
7 Proposed solution should support multi-tenancy using separate
domain with configurable policies, data encryption key
management and audit log. Should have a seamless SIEM
8 Solution should support integration with SIEM solution include:
Archsight, Splunk, IBM Qradar, and deliver centralized access
9 Container Support - Docker, Red Hat OpenShift

Page 93 of 113
10 The data transformation should not involve any

downtime and live transformation is expected to achieve
high Performance Encryption with 100% System Uptime.
11 non-disruptive key rotation. Key rotation can be done
on live transofrmaiton of data with no downtime.
12 Not only Key manger appliance but file server agent
also needs to be FIPS certified.
13 Resource utilization - CPU usage can be configured
on schedule data transformation.
14 Microsoft SQL TDE, Oracle TDE, IBM Security
Guardium Data Encryption, KMIP-clients
15 The encryption key manager should have option with FIPS
140-2 Level 1, FIPS 140-2 Level 2, FIPS 140-3 Level Certified.
16 Key Manager should support both virtual and
Hardware form factor
17 The virtual appliance should support VMware,
HyperV, KVM, Azure compatible formats
18 Clustering and high availability
19 Administrator of Key Manager should strongly
authenticate using RSA 2FA solution
20 Should support KMIP
21 separation-of-dutiespolicies can be enforced
22 should integrate with users and groups from LDAP,
local systems, Hadoop and container environments.
23 should be scalable upto 10000+ connectors/agents
24 Power Supplies-2 removable 80+certified (100VAC-240VAC/50-
25 1U rack-Mountable
26 Operating Temperature 10° to 35° C (50° to 95° F) Non-
Operating Temperature -40° to 70° C (-40° to 158° F)
27 Safety Agency Approval FCC, UL, BIS certifications
28 Operating Relative Humidity 8% to 90% (non-
condensing)
Non-Operating Relative Humidity 5% to 95%
(non-condensing)
29 Administrative Interfaces - Secure Web, CLI, SOAP, REST
30 Backup - Manual and scheduled secure backups. M of N key
31 Network Management - SNMP, NTP, Syslog-TCP

32 Syslog Formats CEF, LEEF, RFC 5424
33 API Support -PKCS #11, Microsoft Extensible Key
Management (EKM), SOAP, REST
Page 94 of 113
75 Server 1
Minimum Technical Specifications for Blade Servers Compliance

Specification for 2 socket Blade servers
Processor
Minimum of 2x8 Core CPU, clock speed > 2.5GHz, latest generation intel
1 processor , 2x600GB 15k RPM HDD , 4x10Gb BaseT, 1xDP 16Gb FC HBA,
RHEL, Free PCIe Slots for expansion

Storage
2 The server should support SAS, SATA and SSD hard disk drives
3 The Blade should have support for Boot from SAN
Memory
4 Server should have minimum 32GB of DDR3/DDR4 memory
Should have at least 24 DIMM slots per blade, supported up to 1.5 TB of
5 DDR3/DDR4 memory.
Network
Should be configured with minimum 20 Gb connectivity per server with a
6 minimum of 2 ports
7 It should support two adapters per server
It should support remote KVM capability from an external keyboard, video

8 monitor and mouse to all blades installed in the chassis through the
management controllers
9 Remote KVM should support up to 4 active sessions
Chassis Specification
Blade chassis shall be 19" Electronic Industries Alliance Standard Width rack
11 mountable and provide appropriate rack mount kit.
12 The power supply modules should be hot pluggable
The power subsystem should support all of the following modes of power
13 redundancy ( No redundancy, N+1 , N+N)
14 Should be configured to provide full redundant cooling to all blade slots

The chassis shall be able to support redundant switch modules for fabric
15 connectivity
The uplink connectivity from the chassis should be configured for atleast 20
16 Gbps per blade bandwidth.
The uplink from the chassis should support redundant links for ethernet and
17 FC both.
The fabric connectivity from the chassis should support minimum 4 to 6
18 redundant link
19 The chassis should support redundant management modules
Page 95 of 113
It should support remote KVM capability from an external keyboard, video

20 monitor and mouse to all blades installed in the chassis through
the management controllers.
Simultaneous KVM access to a single blade KVM by multiple users but the
21 admin user can take Read Write ownership while the other user is
in Read Only mode
76 Server 2
Minimum Technical Specifications for Blade Servers Compliance (Y/ N)

Specification for 2 socket Blade servers
Processor
Minimum of 2x12 Core CPU, clock speed > 3GHz, latest generation intel
1 processor 256GB Ram ,2x600GB 15k RPM HDD , 4x10Gb BaseT, 1xDP
16Gb FC HBA, RHEL, , Free PCIe Slots for expansion

Storage
3 The Blade should have support for Boot from SAN

Memory
4 Server should have minimum 256GB of DDR3/DDR4 memory
Should have at least 24 DIMM slots per blade, supported up to 1.5 TB of
5 DDR3/DDR4 memory.
Network
Should be configured with minimum 20 Gb connectivity per server with a
6 minimum of 2 ports
7 It should support two adapters per server
Management
It should support remote KVM capability from an external keyboard,
8 video monitor and mouse to all blades installed in the chassis through the
management controllers
9 Remote KVM should support up to 4 active sessions
Others
10 The Blade should be hot pluggable
Chassis Specification
Blade chassis shall be 19" Electronic Industries Alliance Standard Width
11 rack mountable and provide appropriate rack mount kit.
12 The power supply modules should be hot pluggable
The power subsystem should support all of the following modes of power
13 redundancy ( No redundancy, N+1 , N+N)
14 Should be configured to provide full redundant cooling to all blade slots

The chassis shall be able to support redundant switch modules for fabric
15 connectivity
The uplink connectivity from the chassis should be configured for atleast
16 20 Gbps per blade bandwidth.
Page 96 of 113
Minimum Technical Specifications for Blade Servers Compliance (Y/ N)

The uplink from the chassis should support redundant links for ethernet
17 and FC both.
The fabric connectivity from the chassis should support minimum 4 to 6
18 redundant link
19 The chassis should support redundant management modules
It should support remote KVM capability from an external keyboard,
20 video monitor and mouse to all blades installed in the chassis through the
management controllers.
Simultaneous KVM access to a single blade KVM by multiple users but the
21 admin user can take Read Write ownership while the other user is in Read
Only mode
77 SAN Storage
Compliance
S.No Required Minimum Specifications (Yes/No)
EXTERNAL STORAGE: The external storage system is a part of SAN
1 connected to the servers using SAN switches and fiber channel host
connectivity
DISKS : Minimum 15 TB of useable capacity expandable up to minimum
2 25 TB, All Flash Storage with necessary hotspare
3 CACHE : 4GB Controller cache with 72 hours battery backup
DRIVE INTERFACE : 4 drive ports—Fiber Channel (FC) Switched and FC
4 Arbitrated Loop (FC-AL) standard, auto-sensing 1Gbps/2 Gbps/4 Gbps
5 HOST PORT : 4 no Switched FC or FC-AL/4 Gb/sec, 2 Gb/sec, 4 Gb/sec
6 RAID LEVEL SUPPORT : 0, 1, 3 (optional), 5, 1+0
SUPPORTED DRIVES : 300GB to 1.2 TB size / SAS (mandatory) and FC
7 drives (optional)
8 STORAGE PARTITIONS : Up to 1024
9 MINIMUM IOPS : Minimum 150,000
10 OS SUPPORT : Windows 200x, HP-UX (optional), Linux, AIX(optional),

AVAILABILITY: Redundant Power Supply and FAN. The storage array shall
be an all-fiber technology and shall have all active components
11 redundant to provide a No Single Point of Failure array architecture at
any level
The storage system must support dynamic reconfiguration of file-
system, its growth, dynamic reconfiguration of the logical volume across
12 different controllers, and spanning of logical volumes across different
controllers.
MANAGEABILITY: The Storage Management Software shall be GUI Based
and shall be able to discover and monitor storage systems. The
management software shall be able to move data seamlessly within the
13 storage box to different RAID groups or to other storage arrays
connected to the virtualized /connected storage arrays without stopping
the host applications. The storage management software provided shall
conform to SNIA standards to avoid interoperability issues.
Page 97 of 113
13 WAN Replication capability
14 WARRANTY : 3 years comprehensive onsite warranty
78 SAN Switch
Compliance
S.No Required Minimum Specifications (Yes/No)
1 PERFORMANCE : Auto- sensing 16 Gbps FC
2 PORTS : 24 fiber port
3 UPGRADABILITY : Up to 48 ports
4 SWITCH BANDWIDTH : Minimum 250Gbps (full duplex)
5 PROTOCOL SUPPORT : Fiber Channel
HIGH AVAILABILITY : Hot Plug, non-disruptive software upgrades, Redundant
6 power supply
MANAGEMENT: Quick Configuration Wizard / CLI Management. Switch
7 managed over 10/100
8 Ethernet, RS232 and IP over Fiber Channel/ RJ-45 in-band over Fiber-Channel
MEDIA TYPE : SFP, (Required FO patch cords to be supplied for complete
9 connectivity as per solution architecture)
NETWORK SERVICE : Up to 16 Virtual SAN, Fiber Channel ping and port level
10 statistics
11 FABRIC SERVICE : Name Service, Registered State Change Notification

12 WARRANTY : 3 years comprehensive onsite warranty
13 Dual Port Power Supply
79 Enterprise Management System
Compliance
S. No. Specifications for the Enterprise Management Systems (EMS) (Yes/No)

Should provide support to integrate with Network Management System -
The proposed solution should be capable of network lifecycle
management, which includes continual discovery of the TCP/IP network,
1.1 topology mapping, monitoring of all critical network devices for fault and
performance, event management - including filtering, correlation, root
cause analysis to ensure compliance with policies.
1.2 Collect data from different SNMP devices.
1.3 At a minimum the software should have the following modules:
Configuration Management - Should allow the operator to verify and
modify the configuration of managed devices -Configuration management
1.3.1 tools need to be provided for managing the IT infrastructure at the DC,
DR and Near Site.
Page 98 of 113
Security Management - servers, network and security devices should be

1.3.2 accessed in a secure manner for monitoring
1.3.3 Fault Management
1.3.6 Remote Control

Web infrastructure Management - The proposed solution should have
the capability to monitor both user and system initiated network traffic
between client machines and servers and between servers, collecting
1.3.7 network and server performance and availability data in real time, thus
enabling administrators to pinpoint the cause of delays and quantify the
business impact of detected performance issues related to end users.
1.3.8 SLA management & monitoring
1.3.10 Helpdesk management / service desk

1.3.11 Centralised reporting / MIS for all the modules suggested
Bidder is required to ensure that the Backup success rate is reported
1.3.12 through the EMS dash board
Communication between management server and the agent should be
1.4 encrypted and secured
1.5 Effective utilisation of bandwidth by selective reporting options
1.6 Support to manage all types of operatins system through one software
The solution should provide Dynamic baselining of thresholds based upon
1.7 trending system and application load
Vendor should provide the latest version of the product along with all the
1.9 latest service packs.
The modules/products should be from a single product family/suite so as
1.10 to ensure the integration and high level of data exchange between
various layers.
It should have an object-oriented, open, and extensible set of common
services. These common services should offer a rich and comprehensive
1.11 set of robust management functions such as event management,
Calendaring, communications and administrative function
It should offer Event management as an integral part of the solution.
1.12 Events should be color-coded on the GUI based on severity
It should also provide an event correlation engine, which should be rules-
based and work in conjunction with event management. It should assist
1.13 in root cause determination and help prevent flooding of non-relevant
console messages
It should be able to provide centralized management of the resources as
well as decentralized management through multiple consoles with
1.14 centralized escalation, reporting and control. Consoles should be able to
handle event management as well as provide detailed visualization,
association browser / hyperbolic views, progressive/drill down views.
It should provide views to monitor IT resources as business processes. It
should provide customizable views, which would reflect business process
1.15 and allow administrators and operators to monitor the health of the
entire business process via one object in the status map
Page 99 of 113
The Business Process Views should have capability to provide business

oriented views of the IT infrastructure management. Eg. Should have
1.16 capability to create views of the resources catering to applications such
as Core Insurance, Portal, FMS, Channels etc
It should have a multi-level, hyper-tier, and scalable manager/agent
architecture with multiple lightweight intelligent agents, which allows
1.17 balancing of the load on the network as well as on the end resources. The
manager/agent technology should use the most widely accepted
standards, such as SNMP, TCP/IP and UDP
It should have a common object repository based on open standard
RDBMS and intelligent information infrastructure, which would allow for
1.18 transparent access to information repositories and provide data
providers for data access
The EMS Solution should be modular and should not be framework
1.19 dependent so that required modules can be added in future to meet the
growing /changing needs
The products provided under EMS, Security and Storage should integrate
1.20 for providing holistic management of Infrastructure components
supporting business
Utilizes a Common Object Repository (CORe) or equivalent feature that
1.21 allows various modules to share management data
1.22 Capability of integrating with third party element manager
1.23 Capability to automatically raise trouble tickets to a help desk utility
It should support automatic baselining on historical data, and thresholds
1.24 that can be adjusted as required, based on data collected
The product should provide full-fledged Service Level monitoring and
reporting capability using which administrator should be able to define
1.25 metrics to be measured, measure on such metrics and do comprehensive
service monitoring and web-based reporting based on service availability,
downtime and response
The tool should be able to measure and collect data from, and set service
1.26 level reporting on ICMP echo (ping), SNMP MIB variable, services like
HTTP, if required. Alerts should be available when the SLA is violated
Should provide Service level management capabilities with detailed
1.27 reports on the availability, uptime, downtime and outage information
status of leased line interfaces, and critical servers
The product should be able to measure, collect, and import performance
1.28 and SLA data from a wide range of sources, including performance
Management modules
It should have a Java Enabled WEB Based user Interface through which
Administrator can access all administrative tasks and operational status
1.29 monitoring. Similarly it should produce a WEB based interface to the
users also for accessing the SLA reports etc
The product should automatically generate service reports in batch mode
1.30 and should have capability to upload the reports automatically to a
remote web server or send through Email
The product should be scalable. It should support data collectors
distributed across locations on collect systems, which should be able to
1.31 gather and measure statistics from the IT infrastructure if required.
Distributed data collection and measurement
Page 100 of 113

80 Ticketing Tool
S.no Technical Specifications Compliance (Yes/

End User ability to report an issue via –
1.1 telephone with agent web portal, mobile app , email
1.2 Provides a roles based security scheme for the users and admins
Ability to configure outbound messaging to end user(s) via email and/or
1.3 SMS
Ticketing – each issue should be logged with a unique sequential ID for
1.4 quick retrieval and reporting
1.5 Configurable ticket template in order to capture specific information
1.6 Configurable ticket priority schemes (based on product and/or users)
Ability to create advance dated tickets for forward scheduling
2 events/services
2.3 Ability for agents to re-open previously closed tickets

2.4 Configurable workflows and workgroups for ticket handling
Ability to recognize and offer grouping of like events/issues to correctly
2.5 size the problem
2.6 Ability to capture user system screenshots within the ticket
2.7 FAQs available for end users
2.8 Configurable Service Level Alerts
2.1 No limit to ticket attachments

2.11 Ability to manage queue views for resource back-ups
Provide avenues for pre-configured and custom reporting Optional
2.12 Functionality
3 Automatic ticket assignment based on configurable criteria
Ability to route tickets based on managed resource skills and/or
3.1 authorizations.
81 SIEM
S.No SIEM Compliance(Y/N)

Next generation platform should encompass log, packet and end point
data with added context and threat Intelligence. Should provide
complete network visibility through deep packet inspection high speed
1 packet capture and analysis.
2 SIEM for Logs and deep packet inspection should be from same OEM.
The solution should be a physical appliance form factor with following
3 components:
a. Management & Reporting
b. Normalization and Indexing

c. Correlation Engine
d. Data Management
There should be no limitation on number of devices to be supported. Any
4 addition in no. of devices should have no cost impact on department.
The SIEM & Log Monitoring solution should be from a different OEM than
the Prevention Security solutions like F/W, IPS, HIPS, AV, DLP, and
The solution should provide an integrated SOC dashboard and Incident

analysis system that could provide a single view into all the analysis
performed across all the different data sources including but not limited
to logs and packets. The Tool should have role based access control
6 mechanism and handle the entire security incident lifecycle.

Real time contextual information should be used at
collection/normalization layer and also be available at correlation layer
where any events are matched during correlation rule processing. In
addition solution must provide contextual Hub at investigation layer for
all relevant contextual awareness data regarding alerts/incidents
7 available for any information asset like IP/Device etc

All logs that are collected should be studied for completeness of
information required, reporting, analysis and requisite data
enhancement, normalization should be performed to meet the reporting
8 and analysis needs.
A single log appliance should support minimum 10,000 EPS and packet
appliance should support upto 1GBPS line rate with multiple ingress
9 interfaces for capturing from multiple network interfaces.
Correlation Engine appliance should be consolidated in a purpose build
10 appliance and should handle 20,000 EPS.
The solution should be storing both raw logs as well as normalized logs.
The same should be made available for analysis and reporting. Solution
should be sized to provide online storage for 1 year at central site.
The solution should incorporate and correlate information that enables
the Information Security Team to quickly prioritize it’s response to help
12 ensure effective incident handling.
The monitoring should be cross device and cross vendor and be both out
of the box and scalable to cover additional devices and applications as
13 required
Appliance should have minimum 128 GB RAM to provide optimal
14 performance and should provide at least 4 network interfaces onboard.
Should be managed and monitored from SIEM unified console for
15 Correlation, Alerting and Administration
Should store RAW packet DATA for 7 days and normalized packet data
16 for 30 days for forensics.
Should be able to provide complete packet-by-packet details pertaining
to one or more session of interest including Session replay, page
reconstruction, image views, artefact & raw packet and object
17 extractions.
Page 102 of 113

Should be able to filter the captured packets based on layer-2 to layer-7

18 header information.
Should provide comprehensive deep packet inspection (DPI) to classify
19 protocols & application.
The proposed solution must be able to provide the complete platform to
20 perform Network forensics solution
21 The solution must be able to detect malicious payload in network traffic
22 · Detect and reconstruct files back to its original type
23 · Detect hidden or embedded files
24 · Detect and flag out renamed files
The solution must have the ability to capture network traffic and import
25 PCAP files using the same infrastructure.
82 NGFW
S.No Firewall Specs Compliance

(Yes/No)
NGFW
1 The Firewall should have minimum 2 x 10G supporting SFP+ interfaces &
10x1G BaseT RJ45 ports to cater to connectivity from multiple service
providers and load balance them, Throughput should be 15 Gbps on 64
byte UDP packet size , IPSec Throughput of 10 Gbps, 250000 new session
per second , 5M concurrent session, 3Gbps of SSL VPN throughput.The
firewall should have redundant power supply.
2 Features: Should support NAT64, DNS64 & DHCPv6, Traffic Shaping,
should support Virtualization (Virtual Firewall, Security zones and VLAN).
Minimum 5 Virtual Firewall license should be provided and upgradation
option up to 10 virtual Firewall should be there for Furture expansion,
IPv6 IPSec feature to support for secure IPv6 traffic in an IPSec VPN.
3 The Firewall & IPSEC modules shall belong to product family which
minimally attain Internet Computer Security Association (ICSA)
Certification.
4 Intrusion Prevention System : IPS capability shall minimally attain NSS
Certification, ICSA labs certication. 4 Gbps for Enterprise Mix / Real world
traffic Throughput. Should able to inspect SSL based traffic. Should have
atleast 7,000 Signature.
5 Threat Prevention : The Firewall should have at least 4 Gbps of Threat
prevention throughput on Mix / real world traffic
6 Web Content Filtering: The proposed system should have integrated Web
Content Filtering solution without external solution, devices or hardware
modules. should be able to enable or disable Web Filtering

per firewall policy or based on firewall authenticated user
groups for both HTTP and HTTPS traffic. system shall be able
to queries a real time database of over 110 million + rated
websites categorized into 70+ unique content categories.
Page 103 of 113

7 Application Control : The proposed system shall have the

ability to detect, log and take action against network traffic
based on over 2500 application signatures
8 Data Leakage Prevention : The proposed system shall allow administrator
to prevent sensitive data from leaving the network. Administrator shall be
able to define sensitive data patterns, and data matching these patterns
that will be blocked and/or logged when passing through the unit.
9 UTM Module & Subscriptions: OEM should have in house
development and subscriptions for all UTM Modules
including IPS, App Control, Web content filtering.
10 High Availability: The proposed system shall have built-in high availability
(HA) features without extra cost/license or hardware component
11 The device shall support stateful session maintenance in the
event of a failover to a standby unit.High Availability
Configurations should support Active/Active or Active/ Passive
83 WAF
Compliance
Sr No. Web Application Firewall Specs (Yes/No)
1 General Requirements:
Web application firewall should be appliance based and provide
1.1 specialized application threat protection.
1.2 Should be ICSA Certified
Should protect against application-level attacks targeted at web
1.3 applications.
Should provide bi -directional protection against sophisticated threats like
1.4 SQL injection and cross-site scripting,
15 Should provide controls to prevent identity theft, financial fraud and

1.6 Appliance should have unlimited application licenses.
1.7 Automatic signature update and install
Should monitor and enforce government regulations, industry best
1.8 practices, and internal policies.
2 Performance requirements
Should support 150,000 HTTP transactions per second & at least 90,000
2.1 HTTPs transactions per second
2.2 Device should have Sub Millisecond Latency
Should support 1 Million HTTP concurrent connection & 700,000 HTTPs
2.3 concurrent connctions
2.4 Should deliver at least 1 Gbps of WAF (HTTPs) throughput
3 Interface and connectivity requirements
Should support 4 no's of 10/100/1000 Interfaces with integrated /
3.1 external hardware bypass & 4 x 10G SFP+ SR ports
3.2 Should support 2TB of Storage space
4 Feature specifications.
The appliance should be able to perform in multiple modes such as Active

4.1 mode, passive mode, Transparent mode, proxy mode,
4.2 Appliance should continuously track the availability of the Servers being
Should have a Web Vulnerability Scanner to detect existing vulnerabilities
4.3 in the protected web applications.
Should have Data Leak Prevention module to analyze all outbound traffic
4.4 alerting/blocking any credit card leakage and information disclosure

Provide controls to meet PCI compliance requirements for web
4.5 application servers.
Should have controls for Anti Web Defacement and provide ability to
4.6 check the authorized version of the website content.
Should enforce strict RFC compliance check to prevent attacks such as
4.7 encoding attacks, buffer overflows and other application specific attacks.
Should support automatic signature updates to protect against known and
4.8 potential application security threats.
4.9 WAF should support fail open in case of hardware failure
4.11 Should support custom signatures

4.12 Provide ability to allow/deny URL access
4.13 Ability to define different policies for different applications
4.14 Ability to create custom attack signatures or events
4.15 Ability to combine detection and prevention
4.16 Should protect certain hidden form fields.
WAF should support Normalization methods such as URL Decoding, Null

4.18 Byte string, termination, Converting back slash to forward slash character
etc..
4.19 Must support Website anti defacement.
4.20 A given user must be enforced to follow a sequence of pages while

The WAF should support IP Reputation Service and able to provide up to
4.21 date information about threatening sources.
Support IPv6 for Reverse Proxy deployments and It should also Support
4.22 IPv4 to IPv6 and IPv6 to IPv4 communication
Device should able to control BOT traffic and It should able to block
4.23 known bad bots and fake search engine requests
It should support scanning for malicious content in uploads along with File
4.24 upload violations and support integration with APT solution to scan for
zero day malwares.
5 Auto Learn
Should have the capability to Auto-Learn Security Profiles required to
5.1 protect the Infrastructure.
5.2 Should provide a statistical view on collected application traffic
5.3 Policies must be automatically generated from auto learn results
5.4 auto-learn options should be available to tweak and fine tune rules
Page 105 of 113
5.5 WAF should continue to provide protection even while in learning mode.
6 Brute Force Attack
6.1 Should have controls against Brute force attacks
should Detect brute force attack (repeated requests for the same
6.2 resource) against any part of the applications
Custom brute force attack detection for applications that do not return
6.3 401.
6.4 Protection against SYN-flood type of attacks
7 Cookie Protection
8 Strict Protocol Validation

Must support multiple HTTP versions such as HTTP/0.9, HTTP/1.0,
8.1 HTTP1.1
8.2 Should support restricting the methods used.
8.3 Should support restricting the method exceptions.
Should validate header length, content length, Body length, Parameter
8.4 length, body line length etc..
9 SSL
9.1 Appliance should be able to terminate SSL
9.2 Should Passively decrypt SSL
9.3 Client certificates should be supported in passive mode and active mode.
In termination mode, the backend traffic (i.e. the traffic from the WAF to
9.4 the web server) can be encrypted via SSL
Are all major cipher suites should be supported by the SSL v3
9.5 implementation.
9.6 Should support for hardware-based SSL acceleration or SSL off loading
10 High Availability and load balancing
10.1 Should support High Availability in active mode,
WAF appliance should have application-aware load -balancing engine to
10.2 distribute traffic and route content across multiple web servers.
WAF appliance should support Data compression for better response time
10.3 to users
11 Vulnerability Scanning.
The product must possess a Web Application Vulnerability Scanning
11.1 capability built in.
The vulnerability scan should identify vulnerabilities such as XSS, SQL
11.2 injection, Source code disclosure, Common web server vulnerabilities etc..
11.3 Scan must be able to crawl the Web application
11.4 Must be able to scan the authenticated applications.
12 Authentication and Administrative access.

12.1 Should support Secure Administrative Access using HTTPS and SSH
Page 106 of 113
12.2 Should support Role Based Access Control for Management

12.3 Ability to remotely manage boxes
12.4 Management User Interface support for both GUI and CLI access.
12.5 Separate network interface for SSH/HTTPS access.
12.6 Support for trusted hosts
12.7 Role-based management with user authentication.
13 Logging and Reporting.
13.1 Ability to identify and notify system faults and loss of performance
13.2 Should support Log Aggregation
13.3 Should support multiple log formats such as CSV, Syslog, TXT, etc..
13.4 Should support inbuilt Reporting and sending the report via E-Mail
13.6 Reports should be customizable.

13.7 Report Distribution Automatically via email
13.8 Should generate comprehensive event reports
13.9 Should able to monitor real-time HTTP throughput
84 DDOS
Compliance
Sr No. DDoS Specifications (Yes/No)
1 The proposed solution should be appliance based solution
2 Inspection and prevention is done in hardware
3 Solution must support VLAN's
4 Solution must support at least 8 x 1G LAN & 8 x 1G WAN interfaces
5Solution must at least support 6Gbps of Enterprise Mix traffic
6Solution must support either SFP SX / LX or SFP+ SR / LR modules
7 Operating system should be hardened

8 The device should support high availability
9 Device management interface must be firewalled internally.
10 System must be delivered as a rack mountable single-box solution.
11 Performance should not be limited by any licensing system.
12 In inline mode system must not modify MAC or IP

addresses of passed frames
13 Solution should support 1 Million simultaneous connections
14 Latency should be lower than 50 microseconds
15 The solution shall support IPV6 protocol.
16 The DDoS detection capability of the solution must not be

impacted by asymmetric traffic routing.
Page 107 of 113

17 The system must detect the attack dynamically without the need of
any static control/redirection (E.g. route maps or static routes)
18 The system must have an updated threat feed that

describes new malicious traffic (botnets, phishing, etc...).
19 The system should be capable to mitigate and detect both

inbound and outbound traffic.
20 The DDoS detection solution shall have the learning mode

to easily identify anomalies in the network communication.
Security
The system must be able to block invalid packets (including checks for
Malformed IP Header, Incomplete Fragment, Bad IP Checksum, Duplicate
21 Fragment, Fragment Too Long, Short Packet, Short TCP Packet, Short UDP
Packet, Short ICMP Packet, Bad TCP / UDP Checksum, Invalid TCP Flags,
Invalid ACK Number) and provide statistics for the packets dropped
The system must support the dropping of idle TCP sessions if client does
22 not send a user-configurable amount of data within a
configurable initial time period
23 The system must limit number of simultaneous TCP
connections on a per-client basis
The system must allow protection parameters to be changed while a
24 protection is running.
Such change must not cause traffic interruption
25 Solution should support security at layers 3,4 and 7
27 Solution should support all 64k TCP and UDP ports
28 System must not use signatures, System must have

methods of using behavioural and heuristic analysis
29 System must detect and block HTTP Opcode Flood
30 System must detect Excessive URL/source/second
31 System must be able to detect and block SYN Flood attacks
32 System must be able to detect and block Zombie Floods
33 System must be able to detect and block ICMP Floods
34 System must be able to detect and block Fragment Flood
35 System must be able to detect and block HTTP GET Flood
36 System must be able to detect and block Floods from

Unwanted Geographical Areas
Deployment Options
Inline: - The DDoS appliance should support ‘inline’, meaning it is installed
between the one or more protected systems and the rest of the network.
37 In the simple network, data passes through the DDoS
appliance as it travels to and from a protected system and
the rest of an Ethernet local Protection Mechanism
38 DDoS Appliance should be completely Behavioural Based
It should measures byte and packet counts, state transitions, fragments,
39 checksum, flags, new connections, address pairs, and so on
as Layer 3 to Layer 7 parameters to define Threshold
Page 108 of 113

40 In case of threshold violation traffic should be drop

41 It should be possible to write manual ACL's to block certain IP
42 It should be possible to block Geographical Locations to

prevent flooding attacks from a particular country
IP Reputation
43 DDoS Appliance should receive a continuous update feed

of Malicious Sources categorize as phishing, botnet etc.
44 When protection enabled traffic from these sources should be blocked
Page 109 of 113

85 Load Balancer
S.no Technical Specifications Compliance (Yes/ No)

1 Hardware
1.1 Should be appliance based solution with purpose built hardware for high
performance.
1.2 Intel based CPU with 8 GB RAM to support multiple features and load
balancing functions.
1.3 The appliance should have minimum 8 triple speed gigabit 10/100/1000
copper ports and option for2*10G to cater future requirements.

1.4 The appliance should have 5 Gbps of system throughput and scalable to 10
Gbps on same appliance.
1.5 Should provide 3M concurrent connections and scalable to 4M on same
device.
1.6 Appliance should provide full ipv6 support and OEM should be IPv6.org gold-
certified. OEM should be listed vendor for ipv6 phase-2 certification.
2 Load balancing Features
2.1 Support for multiple internet links in Active-Active load balancing and active-
standby failover mode.
2.2 Should support Outbound load balancing algorithms like round robin,
Weighted round robin, shortest response, hash ip, target proximity and
dynamic detect?
2.3 Should support inbound load balancing algorithms like round robin,
Weighted round robin, target proximity & dynamic detect.
2.4 Should support Static NAT, Port based NAT and advanced NAT for
transparent use of multiple WAN / Internet links.
2.5 IPV6 support with IPv6 to IP4 and IPv4 to IPv6 translation and full IPv6
support.
2.6 IPV6 support with DNS 6 to DNS 4 & DNS 4 to DNS 6 translation
2.7 Domain name support for outbound link selection for FQDN based load
balancing.
2.8 Dynamic detect (DD) based health check for intelligent traffic routing and
failover
2.9 In case of link failure, device should detect it in less than 30 seconds and
divert the traffic to other available links.
2.1 Shall provide individual link health check based on physical port, ICMP
Protocols, user defined l4 ports and destination path health checks.
2.11 Should provide mechanism to bind multiple health checks, support for
Application specific VIP health check and next gateway health checks.
2.12 Should support persistency features including RTS (return to sender) and ip
flow persistence.
3 High Availability and Cluster
3.1 Should provide comprehensive and reliable support for high availability and
N+1 clustering based on Per VIP based Active-active & active standby unit
redundancy mode.
3.2 Stateful session failover with N+1 clustering support when deployed in HA
mode
Page 110 of 113
3.3 Support for multiple communication links for real-time configuration

synchronizations including HA group, gateway health check, decision
rules, SSF sessions etc.. and heartbeat information
3.4 should support floating MAC address to avoid MAC table updates
on the upstream routers/switches and to speed up the failover
3.5 should support for secondary communication link for backup purpose
3.6 should support floating IP address and group for stateful failover support.
Appliance must have support 256 floating ip address for a floating group
3.7 should support built in failover decision/health check
conditions including, CPU overheated, system memory,
process health check, unit failover, group failover and reboot
3.8 should also have option to define customized rules for gateway
health check - the administrator should able to define a rule to
inspect the status of the link between the unit and a gateway
3.9 Configuration synchronization at boot time and during run
time to keep consistence configuration on both units.
4.1 Should provide performance optimization using TCP connection

multiplexing, TCP buffering and IEEE 802.3ad link aggregation.
4.2 Should support TCP optimization options including windows
scaling, timestamp & Selective Acknowledgement for
enhanced TCP transmission speed.
4.3 TCP optimization option configuration must be defined on per
virtual service basis not globally.
4.4 Software based compression for HTTP based application,
support and high speed HTTP processing on same appliance.
4.5 Should support QOS for traffic prioritization, CBQ , borrow
and unborrow bandwidth from queues.
4.6 Should provide QOS filters based on port and protocols
including TCP, UDP and ICMP Protocols.
4.7 Should support rate shaping for setting user defined rate
limits on critical application.
4.8 Should support integrated firewall module to protect the
device itself from network based DOS and DDOS attacks.
4.9 Appliance should have security features like reverse proxy firewall, Syn-
flood and dos attack protection features from the day of installation .
5.1 The appliance should have SSH CLI, Direct Console, SNMP,
Single Console per Cluster with inbuilt reporting.
5.2 Should support XML-RPC for integration with 3rd party
management and monitoring of the devices.
5.3 The appliance should provide detailed logs and graphs for real
time and time based statistics
5.4 Appliance must support multiple configuration files with 2 bootable
partitions for better availability and easy upgrade / fallback.
Page 111 of 113

5.5 The system should support led warning and system log alert for
failure of any of the power and CPU issues
86 APT Solution
Compliance
S.no Technical Specifications (Yes/ No)
1 The solution should support deep packet inspection of SSL encrypted traffic (including HTTPS)
for both incoming and outgoing
2 The solution should provide detection, analysis and remediation capability against APT & SSL
based APT attacks.
3 The solution must employ an on premise (not on cloud) analysis engine using virtual execution
to detect zero day and unknown threats and must not be signature based.
4 The proposed solution should be able to detect and prevent advanced Malware, Zero-day
attack, spear phishing attack, drive by download, watering hole and targeted Advanced
Persistent Threat without relying on just Signature database.
5 The proposed solution should perform dynamic real-time analysis of advanced malware to
confirm true zero-day and targeted attacks. No file should be sent to third party systems or
cloud infrastructure system for analysis and detection of Malware
6 The proposed solution should automatically detect and confirm multistage zeroday malware
and targeted attacks without prior knowledge of the malware.
7 The proposed solution should utilize a state-full attack analysis to detect the entire infection
lifecycle, and trace the stage-by-stage analysis of an advanced attack, from system
exploitation to outbound malware communication protocols leading to data exfiltration.
8 The proposed solution should analyze advanced malware against a cross-matrix of different
operating systems and various versions of pre-defined applications.
9 The solution must support pre-populated Licensed copies of Operating systems and
applications/softwares (like Microsoft Office). There should be no requirement for the
customer to buy additional licesnse.
10 The system should be able to support file sizes upto 50 mb or more
11 The proposed solution should have the ability to analyse, detect and block malware in
common file formats including but not limited to executables, JAVA, PDF, MS Office
documents,
12 common multimedia contents such as JPEG/GIF/BMP/WMF and ZIP/RAR/7ZIP/TNEF archives
to prevent advanced Malware and Zeroday attacks.
13 The proposed solution should capture and store packet captures of traffic relevant to the
analysis of detected threats.
14 The proposed solution should have the ability to display the geo-location of the remote
command and control server(s) when possible.
15 The proposed solution should have the ability to report the Source IP, Destination IP, C&C
Servers, URL, BOT name, Malware class, executable run, used protocols and infection severity
of the attack.
16 The proposed solution should be able to send both summary notifications and detailed per-
event notifications utilizing the protocols (SMTP, or SNMP).
17 The proposed solution should have the ability to be deployed in out-of-band mode (also
SPAN/TAP) & inline mode
18 The proposed solution should be capable to block inbound malicious exploits delivered via a
web channel and outbound call-back communications when deployed in inline, or out-of-band
mode.
19 The proposed solution should be able to analyse email attachments and malicious links for
static and dynamic analysis
20 The proposed solution should support SMB / CIFS / NFS protocol for sharing and transferring
files
Page 112 of 113
21 The proposed solution should provide visibility into scan histories of each
file scanned that are aborted, completed, or in progress.
22 The solution should provide reports in (but not limited to) PDF/CSV formats.
23 The solution should have anti-evasion capabilities to prevent malwares
detection of being run/executed in the vitualized environment.
25 The solution should be able to schedule reports and also provide the flexibility to generate
on-demand reports like daily/weekly/monthly/ yearly/specific range (day and time) etc.
26 Minimum number of Interfaces - 4x GE & 2 x 10G
27 Number of VM's should be atleast 56 from day 1
28 It should support Sandbox Analysis for multiple operating systems like
WinXP,Win7,Win8,Win10
29 The APT appliance should be able to process minimum of 1000 files/hour (either web or
network or both) on the VM sandboxing
30 High Availability & Maximum Scalability
31 The solution should have dual AC power supply fully populated (within box) from day one
87 File Integrity Monitoring Tool

S.No Specifications Compliance (Yes/ No)
1 The on premise application should protect digital files from Tampering
2 It should protect data integrity and create an immutable audit trail of
activities log
3 It should have Fast monitoring at File level.
4 The monitoring speed should be upto 500k files in 10 seconds at File
level.
5 If tampered file is detected, it must be recovered automatically within 1
min
6 The application should have the following features:
7 Data Protection
8 Data Recovery
9 Auto Recovery
10 Manual Recovery
11 KSI Block Chain
12 High Speed Monitoring
13 Alert System
14 Role based permission
15 Reporting
16 The technology should work on “keyless” signature to any type of data.
17 The signature should store with the data, as an attribute which can be
used to verify the
time of creation, identity of creator and integrity of the data,
independently from insiders, keys, secrets and certificates, and without
the data leaving the premises.
18 This Technology must have implemented atleast in two places anywhere
in the world and proof should be submitted like Purchase order copy or
Project completion letter from the end customer
Page 113 of 113

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Page 1 of 113

RFP for Supply, Installation and Maintenance of IT Infrastructure

21.1.1 Bidders Queries 37

55 Form 1: Technical Bid Covering Letter 61

78 SAN Switch 107

Publication of RFP document 21.11.2018

Bid download start 21.11.2018

3. Last date for Submission of Pre-bid Queries 26.11.2018 up to 17:00 Hours

Pre-Bid Conference 28.11.2018 at 15:00 Hours

5. Response to Queries/ Issue of Corrigendum 30.11.2018

6. Bid submission start date and time 22.11.2018; 09:00 Hours

PMMVY, Ministry of Women and Child Development

Clause Reference Topic

Section 22 No bid document fee payable by any bidder

Cheque OR Bank Guarantee.

— One original Financial Bid

Section 26 Bid should be submitted in English language only

‘Important Dates’ table of this RFP

Section 43 JV/ Consortium is not permissible

for PMMVY, Ministry of Women and Child Development

Consulting Agencies (“Bidders”) for supplying, installing and maintaining IT Infrastructure

Child Development is the Nodal Agency for this public procurement.

process will be issued for a term of 36 months (“the Term”).

4 Project Background and Key Information

development of women and children, is administering a number of women and child

awareness generation and gender sensitization and also involve DBT.

and is continuing to operate and maintain this technology solution.

specific purpose. PMMVY-CAS application is currently hosted at NIC DC DR on cloud model.

(installing, commissioning and 3 years maintenance) from a vendor.

5 Terms of Reference / Scope of Work

1. H/W Delivery and Bill of Material Verification.

6 Hardware procurement, Installation, Implementation and Commissioning

(a) The Bidder is required to procure the infrastructure as mentioned in Bill of

as mentioned in Bill of Material.

6.1.1 Bill of Material

of each provided in Annexure 2:

Type of Infrastructure Operating System (OS) DC- Delhi DR-Pune

Webserver Win 2012 Std 5 5

Batch Application Server Win 2012 Std 1 1

Monitoring Server As per the specs of EMS 1 1

Redis UAT server As per the solution 1 -

Enterprise Management 100 nodes 100 nodes

NGFW (Next Generation Firewall) 2 1

7 End to end Maintenance of in scope IT infrastructure

the maintenance and support of the infrastructure and equipment.

meeting required with designated Ministry personnel or its representative.

7.1.1 Restore to Service

Provide standard maintenance services including

multiple hardware/ software application.

7.1.2 Hardware Management (Servers, Storage)

the equipment of same Make/ Model/configuration or of higher configuration. However,

technological, stoppage of the production of the same make/model/ configuration by the

in the process by the Bidder, is agreed by the Bidder to be passed on to MoWCD.

corrective maintenance to remedy a problem, and scheduled maintenance required to

maintain the Hardware in accordance with manufacturers' specifications and warranties.

designated Ministry officials

Service Levels defined in the RFP.

7.1.3 System Software Maintenance