Learning Script LNU QMS 2019
Learning Script LNU QMS 2019
LEARNING SCRIPT
As of September 2019
1. What is QMS?
QMS – Quality Management System
9. How does the organization determine its external and internal issues?
Through the SWOT Analysis
Know the SWOT of your office/unit
Leyte Normal University is committed to continuously improve its quality management system in
providing quality education of diverse disciplines to develop competent professionals attuned to
local and global needs.
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QUALITY MANAGEMENT SYSTEM
LEARNING SCRIPT
As of September 2019
Through LNU’s Office Performance and Commitment and Review (OPCR) and Individual
Performance and Commitment Review (IPCR)
15. What are the manuals of the organization for its QMS?
Quality System Manual
Academic Affairs Manual
Academic Services Manual
Research and Extension Manual
Finance and Admin Manual
Job Descriptions Manual
16. When is the effectivity date of the organization’s Manuals? (applicable for the initial certification)
September 2, 2019
17. What is the effectivity date of organization’s QMS? (applicable for the initial certification)
September 2, 2019
20. What are the benefits of having an effective quality management system?
More effective and efficient operations
Continuous improvement
Customer satisfaction
Better performance
Minimize occurrence of undesirable effects
21. What will be the impact of noncompliance to the organization’s quality management system?
May result to customer complaint
May result to non-attainment of objectives/targets.
May result to opportunity loss, loss of revenue, loss of property, penalties, loss of customer,
loss of image/reputation and worst closure of business (as applicable)
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QUALITY MANAGEMENT SYSTEM
LEARNING SCRIPT
As of September 2019
26. Who are the Quality Management Representative (QMR) and the Document Custodian of the
organization?
27. Discuss your process/procedures and locate them from the manuals.
Refer to Manuals
28. How do you know the filing system and retention of your records?
Refer to the Filing Chart. The Filing Chart only lists the different types of records and not the
inventory of records. All records should reflect the File Code and the File Name.
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