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Learning Script LNU QMS 2019

The document outlines the quality management system of Leyte Normal University. It describes the scope as including academic and support services. The university adheres to ISO 9001:2015 and its quality policy commits to continuous improvement in providing quality education. Key manuals, representatives, processes and frequency of activities are defined to ensure an effective QMS.

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135 views3 pages

Learning Script LNU QMS 2019

The document outlines the quality management system of Leyte Normal University. It describes the scope as including academic and support services. The university adheres to ISO 9001:2015 and its quality policy commits to continuous improvement in providing quality education. Key manuals, representatives, processes and frequency of activities are defined to ensure an effective QMS.

Uploaded by

Anonymous PcPkRpAKD5
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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QUALITY MANAGEMENT SYSTEM

LEARNING SCRIPT
As of September 2019

1. What is QMS?
 QMS – Quality Management System

2. What International Standard is the organization adopting?


 QMS – ISO 9001:2015

3. What is the scope of the QMS of the organization?


 The scope of the QMS includes the development and delivery of education program and
support services functions of the University as follows:
 Academic Affairs
 Academic Services
 Research and Extension Services/ Linkages
 Finance and Administration Services

4. What are not applicable to the organization’s QMS?


 All ISO 9001:2015 clauses are applicable to the quality management system of LNU.

5. What are the products and services of the organization?


 Program Offerings
 Academic and Support Services (e.g. Registrar, Library, Student Affairs, Health Services,
etc.)

6. Who are the customers of the organization?


 Students and Parents

7. Who are the interested parties of the organization?


 Customer – Students and Parents
 External Providers – Security Agency, Canteen, Janitorial Services, General Services
 Statutory and Regulatory Bodies – CHED, DENR, LTO, DBM, COA, Accreditation Bodies,
Civil Service Commission, BIR, GSIS, PhilHealth, HDMF, etc.
 Note: Know the requirements of the above stakeholders.

8. What locations are included in the QMS of the organization?


 Main Campus, Tacloban City

9. How does the organization determine its external and internal issues?
 Through the SWOT Analysis
 Know the SWOT of your office/unit

10. What are the components of risk assessment?


 Risk Identification
 Risk Analysis
 Risk Evaluation
 Note: Know the risk and opportunities identified for your unit/office.

11. What is the acceptable risk for the organization?


 Moderate risk or risk level of 9 and below – risk treatment is “accept”
 If more than the tolerable level – risk treatment options can include “reduce”, “share”,
“transfer” and/or “avoid”.

12. What is the organization’s commitment to quality (Refer to Quality Policy)?

Leyte Normal University is committed to continuously improve its quality management system in
providing quality education of diverse disciplines to develop competent professionals attuned to
local and global needs.

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QUALITY MANAGEMENT SYSTEM
LEARNING SCRIPT
As of September 2019

13. How does the organization adhere to this quality policy?

 Through LNU’s Office Performance and Commitment and Review (OPCR) and Individual
Performance and Commitment Review (IPCR)

14. When is the effectivity date of the quality policy?


 September 2, 2019

15. What are the manuals of the organization for its QMS?
 Quality System Manual
 Academic Affairs Manual
 Academic Services Manual
 Research and Extension Manual
 Finance and Admin Manual
 Job Descriptions Manual

16. When is the effectivity date of the organization’s Manuals? (applicable for the initial certification)
 September 2, 2019

17. What is the effectivity date of organization’s QMS? (applicable for the initial certification)
 September 2, 2019

18. How do we measure our objectives in meeting our commitment to quality?


 Through the OPCR and IPCR
 Note: you should know the objectives/indicators/targets of your department and gather
records to show evidence of monitoring/accomplishment.

19. How can you contribute to the QMS of the organization?


 Compliance to the organization’s policies and procedures to ensure provision of quality
products and services to customers
 Compliance with statutory and regulatory requirements
 Meeting the objectives and targets of the office/unit

20. What are the benefits of having an effective quality management system?
 More effective and efficient operations
 Continuous improvement
 Customer satisfaction
 Better performance
 Minimize occurrence of undesirable effects

21. What will be the impact of noncompliance to the organization’s quality management system?
 May result to customer complaint
 May result to non-attainment of objectives/targets.
 May result to opportunity loss, loss of revenue, loss of property, penalties, loss of customer,
loss of image/reputation and worst closure of business (as applicable)

22. What is your position title and job descriptions?


 State your position title based on organizational/position charts.
 State your duties and responsibilities, please refer to Job Description Manual

23. What is Documented Information referring to?


 Documented Information refers to documents and records, both hard copy and electronic
copy.

24. What is the difference between of a Document and a Record?


 A document is an input to the system while a record is an output of the system.

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QUALITY MANAGEMENT SYSTEM
LEARNING SCRIPT
As of September 2019

25. Examples of documents are as follows:


 Manuals
 Blank Forms; Common forms used by various offices should only be registered under the
major office (e.g. VPAA, VPAF, VPRE)
 Reference Materials

Examples of records are as follows:


 Filled-out forms
 Training records/Employee Training Log
 Monthly Reports
 Logbooks
 Database
 Back-up files

26. Who are the Quality Management Representative (QMR) and the Document Custodian of the
organization?

 QMR – Dr. Janet P. Espada


 Document Custodian – Ms. Abbie A. Briva

27. Discuss your process/procedures and locate them from the manuals.

Refer to Manuals

28. How do you know the filing system and retention of your records?

Refer to the Filing Chart. The Filing Chart only lists the different types of records and not the
inventory of records. All records should reflect the File Code and the File Name.

29. What are references and how are they controlled?


 References are documents of external origin e.g., equipment manuals, installers, labor code,
etc.
 Controlled through stamping “Controlled Copy” and signed by the Head of the office

30. Frequency of QMS Activities?


 Review of SWOT and Risk Assessment – at least annually
 OPCR/ IPCR – at least annually
 QMS Audit – at least Annual
 Management Review – at least Annual

31. How do you determine what to communicate to relevant interested parties?


 Through the Communication Plan
 It contains both internal and external parties

32. What do you do with data and information?


 Identify relevant data and information to analyze and evaluate
 Determine method of analysis and evaluation
 Determine when to gather data
 Determine when to analyze and evaluate gathered data

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