Advanced Manufacturing Competency M

Updated April 2010

Tier 1: Personal Effectiveness Competencies

1. Interpersonal Skills: Demonstrating the ability to work effectively with others.

Interact professionally and respectfully with supervisors and coworkers.
Work effectively with people who have diverse personalities and backgrounds.
Respect the opinions, perspectives, customs, contributions, and individual differences of others.
Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
Be flexible and open-minded when dealing with a wide range of people.
Listen to and consider others’ viewpoints.
2. Integrity: Displaying accepted social and work behaviors.
Treat others with honesty, fairness, and respect.
Comply with ethical standards for your field.
Take responsibility for accomplishing work goals within accepted timeframes.
Accept responsibility for one’s decisions and actions.
Perform quality work.
3. Professionalism: Maintaining a socially acceptable demeanor.
Demonstrate self-control by maintaining composure and dealing calmly with stressful situations.
Accept criticism and attempt to learn from mistakes.
Demonstrate a positive attitude towards work.
Follow rules and standards of dress.
Follow rules and standards of personal hygiene.
Refrain from substance abuse.
4. Initiative: Demonstrating a willingness to work.
Take initiative in seeking out new responsibilities and work challenges.
Pursue work with energy, drive, and effort to accomplish tasks.
Persist at a task until completion, despite interruptions, obstacles, or setbacks.
Establish and maintain personally challenging, but realistic work goals.
Strive to exceed standards and expectations.
5. Dependability & Reliability: Displaying responsible behaviors at work.
Behave consistently, predictably, and reliably.
Fulfill obligations, complete assignments, and meet deadlines.
Follow written and verbal directions.
Comply with organizational rules, policies, and procedures.
6. Lifelong Learning: Displaying a willingness to learn and apply new knowledge and skills.
Demonstrate an interest in personal and professional lifelong learning and development.
Treat unexpected circumstances as opportunities to learn and adopt new techniques.
Seek feedback, and modify behavior for improvement.
 Broaden knowledge and skills through job shadowing and continuing education.
Use newly learned knowledge and skills to complete specific tasks and improve work processes.
Take charge of personal career development by identifying personal interests and career pathways.
Seek and maintain membership in professional associations.
Read technical publications to stay abreast of new developments in the industry.
Maintain certifications and continuing education credits.

Tier 2: Academic Competencies

1. Science: Knowing and applying scientific principles and methods to solve problems.
Know and apply the Scientific Method - the systematic pursuit of knowledge involving the recognition and formu
through observation and experiment, and the formulation and testing of a hypothesis.
Apply basic science principles to work-related problems and production processes.
Understand the scientific principles involved in industry-specific production processes:
Physical
Chemical
Biological
Environmental
Evaluate scientific constructs including: conclusions, conflicting data, controls, data, inferences, limitations, quest

Apply scientific methods in qualitative and quantitative analysis, data gathering, direct and indirect observation,

2. Basic Computer Skills: Using a personal computer and related applications to convey and retrieve informat
Navigation and File Management
Use scroll bars, a mouse, and dialog boxes to work within the computer's operating system.
Access and switch between applications and files of interest.
Internet and E-mail
Navigate the Internet to find information.
Open and configure standard browsers.
Use searches, hypertext references, and transfer protocols.
Send and retrieve electronic mail (e-mail).
Manage personal schedule and contact information.
Navigate the internet to find and attend online training, web conferences, webinars, self-paced training, and othe
Employ collaborative/groupware applications to facilitate group work.
Writing and Publishing Applications
Use a computer application to type text and insert pictures.
Format, edit, and print text.
Save and retrieve word processing documents.
Spreadsheets
Use a computer application to enter, manipulate, and format text and numerical data.
 Insert, delete, and manipulate cells, rows, and columns.
Create and save worksheets, charts, and graphs.
Presentations
Use a computer application to create, manipulate, edit, and show virtual slide presentations.
Databases
Use a computer application to manage large amounts of information.
Create and edit simple databases.
Input data.
Retrieve detailed records.
Create reports to communicate the information.
Graphics
Work with pictures in graphics programs or other applications.
Create simple graphics.
Manipulate the appearance of graphics.
Insert graphics into other files/programs.
3. Mathematics: Using mathematics to solve problems.
Know and apply mathematical principles:
Number Systems and Relationships - whole numbers, decimals, fractions, alternate base systems (e.g. binar

Arithmetic – arithmetic operations on numbers, percentages, square root, exponentiation, and logarithmic f
Plane and Solid Geometry – distance, perimeter, area, and volume, spatial coordinates, visualization, spatia

Measurement – measurement of length, mass, time, systems of measurement, units, and conversion betwee

Estimation -- estimate sizes, distances, and quantities; or determine time, costs, resources, or materials need
Mathematical Notation - the language of mathematics to express mathematical ideas
Mathematical Reasoning and Problem Solving – inductive and deductive reasoning, conjectures, arguments

Elementary Statistics and Laws of Probability – mean, median, and standard deviation
Algebra and Functions – equations, patterns, and functions
4. Reading: Understanding written sentences and paragraphs in work related documents.
Read and understand work-related instructions and policies, memos, bulletins, notices, letters, policy manuals, an
Read documents ranging from simple and straightforward to more complex and detailed.
Read and interpret technical manuals and equipment specifications.
5. Writing: Using standard business English, defined as writing that is direct, courteous, grammatically correc
requirement of workplace writing is clarity.
Organization and Development
Create documents such as letters, directions, manuals, reports, graphs, and flow charts.
Communicate thoughts, ideas, information, messages, and other written information, which may contain technica
and persuasive manner.
Develop ideas with supporting information and examples.
Mechanics
Use standard syntax and sentence structure.
Use correct spelling, punctuation, and capitalization; use appropriate grammar (e.g., correct tense, subject-verb ag
Write in a manner appropriate for business, using language appropriate for the target audience, a professional ton

6. Communication—Listening and Speaking: Giving full attention to what others are saying and speaking in
others.
Listening
Receive, attend to, interpret, understand, and respond to verbal messages and other cues.
Apply active listening skills using reflection, restatement, questioning, and clarification.
Pick out important information in verbal messages.
Understand complex instructions.
Speaking and Presenting
Speak clearly and confidently using common English conventions including proper grammar, tone, and pace.
Express information to individuals or groups taking into account the audience and the nature of the information (
technical audiences).
Present ideas in a persuasive manner.
7. Critical and Analytical Thinking: Using logic, reasoning, and analysis to address problems.
Draw conclusions from relevant or missing information.
Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches
Use inductive and deductive reasoning to analyze, synthesize, compare, and interpret information.
Understand the underlying relationship among facts and connections between issues.
8. Information Literacy: Functional and critical thinking skills related to information, media, and technology.
Locate and Evaluate Information
Locate information efficiently (time) and effectively (sources).
Evaluate information critically and competently.
Review information obtained for relevance and completeness.
Recognize important gaps in existing information.
Take steps to eliminate those gaps.
Use and Manage Information
Use information accurately and creatively for the issue or problem at hand.
Manage the flow of information from a wide variety of sources.
Organize/reorganize information as appropriate to get a better understanding of a problem.
Analyze Media
Understand both how and why media messages are constructed, and for what purposes.
Examine how individuals interpret messages differently, how values and points of view are included or excluded
behaviors.

Tier 3: Workplace Competencies

 1. Business Fundamentals: Knowledge of basic business principles, trends, and economics.
Economic/Business/Financial Principles
Economic Terminology
Supply/Demand
Characteristics of Markets
Cost and Pricing of Products
Profit and Loss
Fundamentals of Accounting
Economic System as a Framework for Decision-making
Understand how one’s performance can impact the success of the organization.
Consider the relative costs and benefits of potential actions to choose the most appropriate one.
Demonstrate an understanding of market trends, the company’s position in the market place, and defined market
Understand the position of the company's product/service in relation to market demand.
Business Ethics—Act in the best interests of the company, your co-workers, your community, other stakeholders, a
Legal/Financial
Comply with the spirit of applicable laws as well as the letter.
Properly use company property by minimizing loss and waste and reporting loss, waste, or theft of company pro

Maintain privacy and confidentiality of company information as well as that of customers and co-workers.
Comply with intellectual property laws.
Protect trade secrets.
Environmental/Health/Safety
Maintain a healthful and safe environment and report any violations/discrepancies to appropriate personnel.
Ensure proper handling and disposal of toxic or hazardous materials.
Social Responsibility
Emphasize quality, customer satisfaction, and fair pricing.
Deal with customers and colleagues in good faith without bribes, kickbacks, or excessive hospitality.
2. Teamwork: Working cooperatively with others to complete work assignments.
Work With Others
Work as part of a team to achieve mutual goals.
Develop and maintain good working relationships with supervisors and co-workers.
Choose behaviors and/or actions that best support the team and lead toward the accomplishment of work tasks.
Recognize a team’s goals and identify ways to accomplish those goals in increasingly complex workplace situatio
Influence/Negotiate
Work through conflict constructively.
Persuasively present thoughts and ideas.
Respect the views of others.
Build toward consensus.
Influence, motivate, and persuade others in order to achieve company and client objectives.
3. Adaptability/Flexibility: Being open to change (positive or negative) and to considerable variety in the work
Entertain New Ideas
 Be open to considering new ways of doing things.
Actively seek out and carefully consider the merits of new approaches to work.
Willingly embrace new approaches when appropriate and discard approaches that are no longer working.
Deal With Ambiguity
Take effective action when necessary without having to have all the necessary facts in hand.
Respond effectively to unpredictable or unexpected events.
Effectively change plans, goals, actions, or priorities to deal with changing situations.
4. Marketing and Customer Focus: Actively looking for ways to identify market demands and meet the custom
Understand Customer Needs
Identify internal and external customers.
Demonstrate a desire to understand customer needs.
Ask questions as appropriate.
Demonstrate awareness of client goals.
Provide Personalized Service
Provide prompt and efficient responses to meet the requirements, requests, and concerns of customers.
Provide thorough, accurate information to answer customers’ questions and to meet commitment times or perform
Actively look for ways to help customers by identifying and proposing appropriate solutions and/or services.
Establish boundaries as appropriate for unreasonable customer demands.
Act Professionally
Be pleasant, courteous, and professional when dealing with internal or external customers.
Develop constructive and cooperative working relationships with customers.
Display a good-natured, cooperative attitude; be calm and empathetic when dealing with hostile customers.
Uphold the company and product brand in interactions with others.
Keep Customers Informed
Follow up with customers during projects and following project completion.
Keep clients up to date about decisions that affect them.
Seek the comments, criticisms, and involvement of customers.
Adjust services based on customer feedback.
Address customer comments, questions, concerns, and objections with direct, accurate, and timely responses.
5. Planning and Organizing: Planning and prioritizing work to manage time effectively and accomplish assig
Plan
Approach work in a methodical manner.
Plan and schedule tasks so that work is completed on time.
Keep track of details to ensure work is performed accurately and completely.
Prioritize
Prioritize various competing tasks.
Perform tasks quickly and efficiently according to their urgency.
Find new ways of organizing work area or planning work to accomplish work more efficiently.
Allocate Resources
Estimate resources needed for project completion.
Allocate time and resources effectively.
 Coordinate efforts with all affected parties.
Keep all parties informed of progress and all relevant changes to project timelines.
Anticipate Obstacles
Anticipate obstacles to project completion.
Develop contingency plans to address them.
Take necessary corrective action when projects go off-track.
6. Problem Solving and Decision Making: Applying critical-thinking skills to solve problems by generating, e

Identify the Problem

Recognize the existence of a problem.
Define the problem.
Communicate the Problem to Appropriate Personnel
Use Team-building Skills to Analyze the Problem
Use all available reference systems to locate and obtain information relevant to the problem.
Recall previously learned information that is relevant to the problem.
Identify potential causes of the problem by analyzing its component parts.
Use Team-building Skills to Generate Possible Solutions
Generate several possible solutions to the problem.
Evaluate the relative merits of the possible solutions.
Choose a Solution
Decisively choose the optimal solution based on its merits using rational decision analysis methods.
Make difficult decisions even in highly ambiguous or ill-defined situations.
Quickly choose an effective solution without assistance when appropriate.
Implement the Solution
Develop a realistic and systematic approach for implementing the chosen solution.
Implement the chosen solution in a timely manner.
Solve problems of a technological nature using logic and reasoning.
Observe and evaluate the outcomes of implementing the solution to assess the need for alternative approaches an
7. Working with Tools and Technology: Selecting, using, and maintaining tools and technology to facilitate w
Selection and Application
Identify, select, and apply appropriate and cost-effective tools or technological solutions.
Identify potential hazards related to the use of tools and equipment.
Operate tools and equipment in accordance with established operating procedures and safety standards.
Use information technology and computer applications to support gathering, storing, manipulating, and transferr
Keeping Current
Demonstrate an interest in learning about new and emerging tools and technologies.
Identify sources of information concerning state-of-the-art tools, equipment, materials, technologies, and methodo
Seek out opportunities to improve knowledge of tools and technologies that may assist in streamlining work and
Maintenance and Troubleshooting
Perform routine maintenance on tools, technology, and equipment.
Determine causes of operating errors and take corrective action.
 Troubleshoot maintenance problems in accordance with established procedures.
Perform work functions that require engaging in hands-on activity.
8. Checking, Examining, and Recording: Entering, transcribing, recording, storing, or maintaining information

Record data in control system documentation.

Compile, code, categorize, calculate, inspect, or verify information or data.
Apply systematic techniques for observing and gathering data.
Detect and correct errors or inconsistencies, even under time pressure.
Organize records and files to maintain data.
9. Sustainable Practices: Meeting the needs of the present without compromising the ability of future generat

Abide by applicable federal, state, and local regulations and policies.

Safeguard the public interest.
Ensure equipment and systems are designed to minimize environmental impact.
Seek to upgrade processes beyond pollution control to pollution prevention.
Utilize advances in science and technology to upgrade levels of efficiency and environmental protection.
Promote sustainable business practices consistent with ISO 14001 International Environmental Management Guid

Tier 4: Industry-Wide Technical Competencies – Entry-Level

1. Manufacturing Process Design/Development: Research, design, implement, and continuously improve the
meets customer needs.
Entry-Level Critical Work Functions:
Support manufacturing process design and development.
Communicate about and respond to requirements of internal and external customers.
Entry-Level Technical Content Areas:
Fundamentals of Research & Development
Awareness of basic Product R&D
Awareness of basic Process R&D
Technical Drawings and Schematics
Print Reading
Interpretation of Drawings
Interpretation of Schematics
Geometric Dimensions and Tolerances
CAD Drawing Fundamentals
Creation of Computer Aided Design (CAD) Drawings
Interpretation of CAD Drawings
Updating and Editing CAD Drawings
CAD/CAM/CAE Applications
Troubleshooting Processes
 Knowledge of Statistical Process Control
Problem Solving Skills
Process Assessment
Procedure Analysis and Verification
Documentation Fault Finding Skills
2. Production: Set up, operate, monitor, control, and improve manufacturing processes and schedules to meet
Entry-Level Critical Work Functions:
Understand the various manufacturing types, processes, and products.
Understand the manufacturing business as a system that integrates multiple disciplines, processes, and stakehold
Manage raw materials/consumables.
Operate and control production/lab equipment.
Perform manufacturing process applications and operations.
Entry-Level Technical Content Areas:
Manufacturing Types
Discrete (e.g. automotive, heavy equipment, aircraft, aerospace, consumer goods)
Process (e.g. chemicals, refining, brewing, smelting, utilities, pharmaceutical manufacturing)
Hybrid (e.g. food, beverage packaging, printing, consumer packaging, pharmaceutical packaging)
Systems
Linkages among mechanical, hydraulic/pneumatic, electrical, control, computer, and other types of processes and
Linkages among project, technical, and business objectives
Interdependence of teams, work units, departments, organizations, inter-organizational systems, and the larger e
Lean Manufacturing/Continuous Improvement
Production Materials
Sources
Types of Materials
Precision Measurement
Manual Tool & Equipment Operations
Basic Automated Systems & Control Operations
Automated Equipment
Automated Systems
Computer Control
Hydraulics and Pneumatics
Robotics
Process Control
Analytical Testing
Basic Manufacturing Process Applications & Operations
Assembly Processes
Fabrication Processes
Electrical/Electronics Manufacturing Processes
Bulk/Continuous Flow/Line Balancing Processes
Finishing Processes
 Clean Room Processes
Experiment Design/Implementation Processes
Implementation of Approved Protocols
Material Removal Processes
Hot and Cold Forming Processes
Casting, Molding, and Stamping Processes
Heat Treatment Processes
Joining, Welding, and Assembly Processes
Direct Digital and Additive Manufacturing

3. Maintenance, Installation, and Repair: Maintain and optimize manufacturing equipment and systems.
Entry-Level Critical Work Functions:
Identify, diagnose, and/or repair equipment problems.
Communicate with others to ensure maintenance and repairs meet operational needs.
Maintain hands-on knowledge of equipment operations.
Maintain equipment, tools, and workstations.
Entry-Level Technical Content Areas:
General Skills
Use of Hand Tools
Use of Schematic Drawings and Control Documents
Use of Calibrated Measuring Instruments
Knowledge of Basic Hydraulic/Pneumatic Systems
Knowledge of Basic AC/DC Electrical Systems
Installation of Parts for Industrial Equipment
Basic Disassembly/Assembly Skills
Basic Maintenance and Troubleshooting Skills
Mechanical Systems
Electrical Systems
Electronic Systems
Hydraulic/Pneumatic Systems
High Vacuum Systems
Laser Systems
Computer Systems
Machine Automation Systems
Lubrication Processes
Bearings and Couplings
Belt Drives and Chain Drives
4. Supply Chain Logistics: Plan and monitor the movement and storage of materials and products in coordina
customers.
Entry-Level Critical Work Functions:
Ship and receive products and materials.
Entry-Level Technical Content Areas:
Basics of Supply-Chain Management
Elements of the Supply Chain
Just-in-Time/Lean Manufacturing
Managing Inventory
Inventory Forecasting
Ordering Materials and Supplies
Inventory Monitoring and Audits
Stock Rotation Requirements
Expediting
Work Flow
Material Handling
Plant Facility and Capacity
Production Scheduling
Production Systems
Lead and Cycle Time
Change Orders, Bills of Material, Work Orders, etc.
Packaging and Distributing Product
Packaging Product
Labeling Product- Inventory Tags and Bar Codes
Warehouse Management Systems
Transportation Methods
Customs and Export Control (Basic Paperwork)
5. Quality Assurance and Continuous Improvement: Ensure product and process meets quality system require
specifications.
Entry-Level Critical Work Functions:
Ensure materials, processes, and final product meet quality specifications.
Support and maintain quality systems.
Entry-Level Technical Content Areas:
Quality Assurance
Meeting Customer Needs
Quality Management Systems and Tools
Industry Standards
Principles of Lean Manufacturing
Improving Quality
Introduction to Statistical Process Control
Sampling and Charting
Problem Solving Tools
Inspecting for Quality
Inspecting Raw/Incoming Materials
Inspecting In-Process Product
 Inspecting Final Products
Continuous Improvement
Business Process Reengineering
Systems Analysis
Data Analysis
6. Sustainable and Green Manufacturing: Manufacture products using processes that minimize negative envi
natural resources; are safe for employees, communities, and consumers; and are economically sound.
Entry-Level Critical Work Functions:
Strive to minimize waste, improve efficiency, and reduce resource use.
Operate with a triple bottom line, emphasizing financial profitability, environmental integrity, and social equity.
Understand life cycle analysis: the environmental and economic effects of a product at every stage of its existence
production to disposal and beyond.
Entry-Level Technical Content Areas:
Waste Awareness and Reduction - Fundamentals of solid waste streams and their sources and focusing o

Sustainability into Practice - Developing the business case for implementing a comprehensive environm

Energy Management - Managing energy usage and investing in energy efficiency to cut energy costs and
Water Conservation - Applying lower-cost and conservation principles/practices in operation and design
Pollution Solutions - Improving emission control and environmental management systems, and new tec

Green Chemistry - Applying green chemistry principles and techniques throughout the business.
7. Health, Safety, Security, and Environment: Employ equipment, practices, and procedures which promote a

Entry-Level Critical Work Functions:

Understand and follow established personal safety, security, and environmental practices.
Ensure that equipment is being used safely.
Comply with local, federal, and company health, safety, security, and environmental regulations.
Identify unsafe or insecure conditions and take corrective action.
Entry-Level Technical Content Areas:
Personal Safety
Understanding and Following Established Safety Practices
Safety Procedures for Clean and Safe Working Environment
Use of Personal Protective Equipment and Clothing
Regulations
Hazardous Material Communication (HAZCOM)
Hazardous Material Handling and Disposal (HAZMAT)
Hazardous Material Information System Labeling and Storage (HMIS)
Office of Homeland Security System and Physical Security Regulations (US only)
Regulations Governing Safe Use of Equipment
 Role of the Occupational Safety and Health Administration (OSHA), the Environmental Protection Administratio
Bodies in the Workplace (US only)
Safety Procedures
Confined Spaces
First Aid or First Response Procedures
Inspecting Material, Equipment, and Fixtures for Defects
Assessing Material, Equipment, and Fixtures for Hazards
Lock /Tag Out Practices
Material Safety Data Sheets (MSDS)
Response to Shop Emergencies
Safe Evacuation of Facility
Safe Moving of Materials
Safe, Prescribed Operation of Equipment and Tools
Use, Maintenance, and Inspection of Machine Safeguards
Use of Safety Equipment

Tier 4: Industry-Wide Technical Competencies – Technician Level

1. Manufacturing Process Design/Development: Research, design, implement, and continuously improve the
meets customer needs.
Technician-Level Critical Work Functions:
Interpret and clarify customer expectations and product specifications.
Design manufacturing production and production support systems.
Exert maximum effort to operate and fully utilize all of the technology and tools used in the manufacturing enviro
Technician-Level Technical Content Areas:
Research & Development
Product R&D
Process R&D
Market/Sales/Life Cycle Analysis
Intellectual Property Protection
Product Realization
Design for Manufacturing and Design for Logistics
Production System Design and Development
Equipment/Tool Design and Development
Support Systems Design and Development
Development of Prototype Processes and Products
Production System Design, Testing, and Costing
Technology Applications
Integrated Graphics Technologies
Machining and Forming Technologies
 Micro and Nano Technologies
Alternative Energies Technologies
Hydraulic/Pneumatic Technologies
Troubleshooting Processes
Advanced Fault Finding Skills on Actual Equipment
Setup of SPC
Data Analysis and Verification
Data Interpretation and Corrective Action Implementation
2. Production: Set up, operate, monitor, control, and improve manufacturing processes and schedules to meet
Technician-Level Critical Work Functions:
Develop manufacturing process plans and documentation.
Monitor manufacturing processes and systems.
Manage continuous improvement process.
Technician-Level Technical Content Areas:
Production Planning and Work Flow
Production Components
Continuous Improvement
Time, Materials, and Costs
Production Systems
Advanced Production/Process Operations
Assembly Processes
Fabrication Processes
Electrical/Electronics Manufacturing Processes
Process Overview Knowledge
Finishing Processes
Continuous Flow/Line Balancing Processes
Cell Culture/Fermentation/Media Processes
Recovery/Filtration Processes
Production/Process Monitoring
Controlling Process Flow
Documentation and Reporting
Performance of Analytical Tests
Calibration and Troubleshooting
Environmental Parameters
Write/Execute Protocols
Manufacturing Management
Organizational Design and Management
Project Management
Personnel Management Methods
Human Behavior/Motivation/Leadership
Material and Resource Management
 Training Skills
3. Maintenance, Installation, and Repair: Maintain and optimize manufacturing equipment and systems.
Technician-Level Critical Work Functions:
Support the installation, customization, or upgrading of equipment.
Coordinate preventive maintenance to ensure production process runs smoothly.
Technician-Level Technical Content Areas:
Advanced Installation and Repair Skills
Mechanical Power Transmissions Systems
Piping Operations
Hydraulics/Pneumatics Power Transmission Systems
Advanced Maintenance and Troubleshooting Skills
Process Controls
Pump Systems
Thermal Systems (HVAC)
Refrigeration Systems
Mechanical/Fluid Power Systems
Separation/Heat Exchange Systems
Water Treatment/Destruction Systems
High Voltage/Utility Systems
Programmable Logic Controlled Industrial Equipment
Reliability and Maintainability
Basic Reliability Models
Reliability of Systems
Design for Reliability
Design for Maintainability
Investigative Techniques
Analysis of Failure Data
4. Supply Chain Logistics: Plan and monitor the movement and storage of materials and products in coordina
customers.
Technician-Level Critical Work Functions:
Manage purchasing and just-in-time materials flow, shipping and receiving, packaging, and transportation.
Control inventory of materials and products.
Develop and maintain production/delivery schedules and supplier networks.
Technician-Level Technical Content Areas:
Supply-Chain Management
Manufacturing Resources Planning
Collaborative, Planning, Forecasting, and Replenishment
Vendor Managed Inventory Systems
Centralized versus Decentralized Control
E-Business and Direct Shipment
Automated Material Handling
 Automated Material Handling and Distribution Systems
Integrated Supply Chain Information Technology
Resources Planning
Demand Management
Sales and Operations Planning
Master Scheduling
Measuring Business Performance
Detailed Scheduling and Planning
Techniques of Inventory Management
Detailed Material Planning
Executing Operations
Procurement and External Source of Supply
Prioritizing and Sequencing Work
Executing Plans and Implementing Controls
Evaluating Performance
Ergonomics
Sharing and Collaboration across the Supply Chain
Awareness of Global Impacts
Global Supply Chain Logistics Life Cycle
Intellectual Property
Taxes and Duties
Shipping, Receiving, and Freight
Customs and Export Control (Legal Aspects)
5. Quality Assurance and Continuous Improvement: Ensure product and process meets quality system require
specifications.
Technician-Level Critical Work Functions:
Monitor production for product and process quality.
Employ audits and inspections to maintain the quality and continuous improvement process.
Correct the product and process to meet quality standards.
Suggest and/or implement continuous improvement actions.
Technician-Level Technical Content Areas:
Probability and Statistics
Data Analysis and Presentation
Presentation Skills
Query-Based Intermediate Computer Skills
Facilitation Skills
Business Case
Statistical Process Control Methods
Factor Analysis
Capability Analysis
Inspection/Test/Validation
 Reliability Analysis
Acceptance Sampling
Quality Assurance Audits
ISO 9000
Audit Procedures
Corrective and Preventive Actions
Eliminating Non-Conformities
Verification and Documentation
Documentation Creation
Benchmarking and Best Practice
6. Health, Safety, Security, and Environment: Employ equipment, practices, and procedures which promote a

Technician-Level Critical Work Functions:

Conduct health, safety, and/or environmental incident and hazard investigations.
Conduct preventive health, safety, and/or environmental incident and hazard inspections.
Implement continuous improvement in health, safety, security, and/or environmental practices.
Technician-Level Technical Content Areas:
Continuous Improvement in Health, Safety, Security, and Environment
Analysis of Health/Safety/Security/Environmental Data
Identification of Projects and Priorities
Root Cause Analysis
Environmental Protection/Waste Management
Chemical Hazard Assessment
Design to Minimize Environmental Impact
Incident and Hazard Investigations
Investigations for Health, Safety, Security, or Environmental Incidences/Hazards
Developing Corrective Actions
Documentation of Findings
Follow-up Investigation
Insurance (Property)
Violations Reports to Proper Authorities
Workers Compensation
Preventive Health, Safety, or Environmental Inspections
Audit of Records and Documentation
Conducting Inspections
Clean Room Protocol
Documentation of Inspection Findings
Emergency Response Preparedness
Fire Protection and Control
Standards
International Environmental Management Guidance (ISO14001)
Additional Knowledge
Life Safety Code/National Fire Protection Association 101
Engineering Principles for Safety

Employment and Training Administration

United States Department of Labor
www.doleta.gov