This document contains the resume of George Manford, who has experience working in hospitality roles such as restaurant manager, cashier, and waiter. His skills include customer service, maintaining cleanliness and hygiene standards, supervising staff, handling cash and payments, and ensuring quality service. He holds a WASSCE certificate and seeks a suitable position in hospitality. His most recent role was as restaurant manager at Z-bar from 2014-2018, where he oversaw operations, staff, budgets, and customer satisfaction.
This document contains the resume of George Manford, who has experience working in hospitality roles such as restaurant manager, cashier, and waiter. His skills include customer service, maintaining cleanliness and hygiene standards, supervising staff, handling cash and payments, and ensuring quality service. He holds a WASSCE certificate and seeks a suitable position in hospitality. His most recent role was as restaurant manager at Z-bar from 2014-2018, where he oversaw operations, staff, budgets, and customer satisfaction.
This document contains the resume of George Manford, who has experience working in hospitality roles such as restaurant manager, cashier, and waiter. His skills include customer service, maintaining cleanliness and hygiene standards, supervising staff, handling cash and payments, and ensuring quality service. He holds a WASSCE certificate and seeks a suitable position in hospitality. His most recent role was as restaurant manager at Z-bar from 2014-2018, where he oversaw operations, staff, budgets, and customer satisfaction.
This document contains the resume of George Manford, who has experience working in hospitality roles such as restaurant manager, cashier, and waiter. His skills include customer service, maintaining cleanliness and hygiene standards, supervising staff, handling cash and payments, and ensuring quality service. He holds a WASSCE certificate and seeks a suitable position in hospitality. His most recent role was as restaurant manager at Z-bar from 2014-2018, where he oversaw operations, staff, budgets, and customer satisfaction.
PERSONAL SUMMARY A polite, well-spoken and hardworking individual with experience of working in a hospitality industry. Able to uphold high standards of customer service, also possesses a strong understanding of financial margins and controls and speed whilst at the same time adhering to a company’s regulations and procedures. A quick learner who can quickly obtain a good knowledge about day to day activities of a company. Now looking for a suitable position with an ambitious and reputable company in the hospitality industry.
KEY SKILLS AND COMPETENCIES
Efficiency and creating a relaxed environment where service delivery and product quality is second to none. Leading from the front & in charge of maintaining high levels of hygiene and enforcing strict regulation. Supervising the shifts of kitchen, waiting and cleaning staff. Familiar with all cash handling & Credit card payment procedures, Enjoy working with figures. Good Housekeeping duties. Able to follow a routine and adhering to procedures. Engaging in continuous learning in order to broaden knowledge and experience. Able to remain calm and relaxed under pressure. Highly focused on providing customers with a good experience.
ACADEMIC QUALIFICATIONS
WASSCE, YEAR Pope John Paul Senior High School 2002 - 2006 WORK EXPERIENCE
Restaurant Manager 2014- 2018
Accra World Trade Center (Z-bar) Recruiting, training and supervising staff Agreeing and managing budgets Promoting and marketing the business Overseeing stock levels Ordering supplies Producing staff roster Handling customer enquiries and complaints Taking reservations Greeting and advising customers Preparing and presenting staffing/sales reports Keeping statistical and financial records Assessing and improving profitability Handling administration and paperwork
Cashier 2011- 2014
U.S embassy cafeterias Welcome customers who enter the restaurant and ensure that they are being looked after by waiters Ascertain that menus display the correct pricing and tax information Change prices or tax information on menus as per instructions from the management Operate cash machines and POS to calculate customers’ bills Check bills to see if the correct amount has been displayed and print them out Place printed bills in folders to be presented to customers Answer customers’ questions regarding billed items Record totaled amounts, including expenses in restaurant’s database Inform customers about available modes of payments Take cash payments in exchange of services rendered Assist waiters and servers during rush hours by packing takeaways and leftovers Keep track of inventory and ensure that restaurant supplies are ordered on time Count cash in the cash register at the end of each shift and ensure that it tallies Sort, count and wrap currency and coins and arrange for them to be deposited to the bank Ascertain that there is sufficient change available at the beginning of each day Waiter 2008- 2010 Georgia Hotel Provide the perfect service experience for every Guest Ensure the Guest feels important and welcome in the restaurant Ensure hot food is hot and cold food is cold Adhere to timing standards for products and services Look for ways to consolidate service and increase table turns Present menu, answer questions and make suggestions regarding food and beverage Serve the Guest in an accommodating manner Must know all food liquor, beer, wine and retail offered Apply positive suggestive sales approach to guide Guests Pre-bus tables; maintain table cleanliness, bus tables Looks for ways to avoid waste and limit costs Assist in keeping the restaurant clean and safe
Reference Mr. Obeng : Managing Director For Accra World Trade (zbar restaurant) - 0246103050
Mr. Patrick Okyere - Supervisor for U.S embassy cafeteria -024 463 3863
