Introduction

Performance indicators are important tools for assessing the quality of

Academic Programs and monitoring their performance. They contribute to
continuous development processes and decision-making support.
The National Center for Academic Accreditation and Evaluation has
identified 17 key performance indicators at the program level. All of which are in
line with the evolving program accreditation standards. These indicators are the
minimum to be periodically measured, and the academic program can use
additional performance indicators if it believes they are necessary to ensure the
quality of the program.
It is expected that the academic program measures the key performance
indicators with benchmarking using the appropriate tools, such as (Surveys,
Statistical data, etc.) according to the nature and objective of each indicator, as
well as determining the following levels for each indicator:
• Actual performance
• Targeted performance level
• Internal reference (Internal benchmark)
• External reference (External benchmark)
• New target performance level

A report describing and analyzing the results of each indicator (including:

performance changes and comparisons according to sites and gender) is expected
with a precise and objective identification of strengths and aspects that need
improvement.

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 Program Key Performance Indicators

Key Performance
Standard Code Indicators
Description
Percentage of performance indicators
Percentage of achieved of the operational plan objectives of the
-1-
indicators of the program that achieved the targeted
Mission and KPI-P-01
program operational annual level to the total number of
Goals
plan objectives indicators targeted for these objectives
in the same year
Students' Evaluation of Average of overall rating of final year
quality of learning students for the quality of learning
KPI-P-02
experience in the experience in the program on a five-
program point scale in an annual survey
Students' evaluation of Average students overall rating for the
KPI-P-03 the quality of the quality of courses on a five-point scale
courses in an annual survey
Proportion of undergraduate students
KPI-P-04 Completion rate who completed the program in
minimum time in each cohort
Percentage of first-year undergraduate
First-year students students who continue at the program
KPI-P-05
retention rate the next year to the total number of
first-year students in the same year
Students' performance Percentage of students or graduates
in the professional who were successful in the professional
KPI-P-06
and/or national and / or national examinations, or their
-3- examinations score average and median (if any)
Teaching and Percentage of graduates from the
Learning program who within a year of
Graduates’ graduation were:
employability and a. employed
KPI-P-07 b. enrolled in postgraduate programs
enrolment in
postgraduate programs during the first year of their graduation
to the total number of graduates in the
same year
Average number of students per class
Average number of (in each teaching session/activity:
KPI-P-08
students in the class lecture, small group, tutorial, laboratory
or clinical session)
Average of overall rating of employers
for the proficiency of the program
Employers' evaluation graduates on a five-point scale in an
KPI-P-09 of the program annual survey
graduates proficiency

3
 Key Performance
Standard Code Indicators
Description
Average of students’ satisfaction rate
Students' satisfaction
with the various services offered by the
-4- with the offered
KPI-P-10 program (restaurants, transportation,
Students services
sports facilities, academic advising, ...)
on a five-point scale in an annual survey
Ratio of students to Ratio of the total number of students to
teaching staff the total number of full-time and full-
KPI-P-11
time equivalent teaching staff in the
program
Percentage of teaching staff
Percentage of teaching
distribution based on:
staff distribution
KPI-P-12 a. Gender
b. Branches
c. Academic Ranking
Proportion of teaching staff leaving the
Proportion of teaching
program annually for reasons other
KPI-P-13 staff leaving the
than age retirement to the total
program
number of teaching staff.
Percentage of Percentage of full-time faculty
publications of faculty members who published at least one
KPI-P-14
-5- members research during the year to total faculty
Teaching Staff members in the program
The average number of refereed and/or
published research per each faculty
Rate of published
member during the year (total number
research per faculty
KPI-P-15 of refereed and/or published research
member
to the total number of full-time or
equivalent faculty members during the
year)
The average number of citations in
refereed journals from published
research per faculty member in the
Citations rate in
program (total number of citations in
KPI-P-16 refereed journals per
refereed journals from published
faculty member
research for full-time or equivalent
faculty members to the total research
published(
-6- Average of beneficiaries’ satisfaction
Learning Satisfaction of rate with the adequacy and diversity of
Resources, KPI-P-17 beneficiaries with the learning resources (references, journals,
Facilities, and learning resources databases… etc.) on a five-point scale in
Equipment an annual survey.