Index

- Uday Kotak’s Message ....01

- G Murlidhar’s Message ....02
- The Kotak Group ....03
- About Kotak Mahindra Group ....05
- Our Journey since Inception ....09
- Core Purpose ....10
- Brand Promise ....11
- Brand Values and Behaviours ....13
- Guiding Principles ....17
- Our Story in Numbers ....18
- Meet the Management ....19
- Business Channels in KLI ....23
- Corporate Office ....28
- Employee Engagement Initative ....30
- Learning and Development ....32
- Kotak Perfromance Development System ....35
- HR Policies and Employee Benefits ....38
- HR System and Policies ....44
- Frequently Asked Questions ....52
- Important Contacts ....56
- New Joinee Start-Up Kit ....59
- The KLI Anthem ....61
Dear Friend,

Welcome to Kotak Mahindra.

We embarked on a journey in the financial services sector on
November 21, 1985. In this 30+ year’s journey, today, we have
emerged as a financial conglomerate – Kotak Mahindra group,
offering a wide range of financial services that encompass every
sphere of life. The group caters to the diverse financial needs of
individuals and the corporate sector. I have always believed that
the people power at Kotak can make the impossible, possible. The
Kotak spirit has enabled our group to scale greater heights and set
new benchmarks of excellence year after year.

As we set out into the next phase of our growth, it is time for us to take cognizance of the dynamics that
have fundamentally altered the world recently. To adapt to these changes we need to take the path of trans-
formation by following 2 mantras: ‘Excellence for Relevance’ and ‘Depth in addition to width’ to take us to
the next orbit.

These mantras will not only individually enrich us, but also harness our collective ability to reach much higher
goals. It will also give all of us ample opportunities for personal development through learning and team
work, with greater clarity on goals and specific accountability.

Importantly, financial services are based on the customer’s trust and I would like each one of you to conduct
yourself in a manner that builds confidence and trust.

Once again, I welcome you to Kotak Mahindra and I look forward to your co-operation and active participa-
tion in our next phase of growth.

All the very best.

With warm regards,

Uday Kotak

Executive Vice Chairman & Managing Director

Kotak Mahindra Bank Ltd.

1
G Murlidhar’s Message

Hello Friends,

A very warm welcome to you. This is a momentous phase in your

life. All your years of effort and hard toil, which held within it the
ultimate objective of economic self-sufficiency, has borne fruition.
As you transit from one life stage to another, you will be filled with
excitement, eager anticipation and at times even
anxiety. That’s natural. Enjoy the ride.

I congratulate you for choosing life insurance sector to begin your

career. Life Insurance is the most fundamental of businesses. As
long as there is the uncertainty of life and death, insurance will remain. Life Insurance is a business
of opportunity. Life insuarance penetration in India stands at about 6%. Underinsurance and
lack of insurance is commonplace.

Life Insurance is profession of nobility and responsibility. In our country where no defined social security
mechanisms exist, life insurance steps in to fill the gap. Over 12 million individuals draw their sustenance
from the sector which covers about 300 million lives. Life Insurance is also a key pillar in nation building. It is
among the biggest investors in the secondary markets and often when FIIs pull out based on global cues, it is
the Insurance sector that steps in to stabilize the market. The long term savings and protection nature of the
business has also made Insurance one of the biggest sources of long term funds, crucial to the country’s
development.

Kotak Life Insurance is among the pioneers in private life insurance space. We were also among the first few
to break even in the industry. What separates us from the rest is our Kotak culture of entrepreneurship and
empowerment. This enables us to provide the space and professional latitude to our employees to think
differently and uninhibited to the benefit of the company, its customers and themselves. The inherent
freedom in such a culture nurtures and retains bright minds who go on to become key vectors in enterprise
building. It is no surprise then that most of our top management today are individuals who have risen
through the Kotak Group’s ranks over time. Infinite opportunities await those with initiative.

Let your imagination be your boundary and sky the limit.

Welcome once again. I look forward to work with you.

Best regards,
G Murlidhar
Managing Director
Kotak Life Insurance

2
The
Kotak Group

3
The Kotak Group
Insurance Capital Markets

Kotak Mahindra Old Mutual Life Insurance Kotak Securities Limited

Kotak General Insurance Kotak Mahindra Capital Company

Asset Management Financing

Kotak International Business Kotak Mahindra Bank

Kotak Realty Fund Kotak Mahindra Prime Ltd.
Kotak Mahindra Asset Management Company Limited
Kotak Private Equity Group

The Management

Mr. Uday S. Kotak

Executive Vice Chairman and Managing Director
Kotak Mahindra Bank Limited

Mr. Deepak Gupta

Joint Managing Director
Kotak Mahindra Bank Limited

4
About Kotak Mahindra Group

38491 Cr. 2017.

04
5
Recognition for constantly crossing
new frontiers
Best
Ranked Companies to
amongst the Top work for in India. Best Training
25 Best Employers Ranked in the Top 25 Practices Awarded
in India No.1 in companies. No.2 in the Golden Peacock
ranking amongst ranking amongst Award in the year
Banking & Financial Banking & Financial 2015
Services Services Industry.

Kotak Life
Red Carpet AWARDS
AWARDS
Insurance won the Awarded the
award for 'Innovation 'Execution Excellence
in Sales Enablement' Award 2013-14' for
at the 'Financial the best execution
Insights Innovation of 4DX in India by
Awards, 2011' at Franklin Covey
Singapore

Awarded-
Company of the
Year 2016
by
‘The Economic Times
Awards for Corporate
Excellence’

Source: Outlook Business - Hewitt Associates Study, 2009

Source: Great Place to Work Institute India – Best Companies to Work for 2008 & 2009 & 2010
6
Recognition for constantly crossing
new frontiers

ATD Leadership
EXCELLENCE Excellence- Runner-up
IN PRACTICE- Winner's Circle Outlook Money
2016 Citation Winner Best Train The Best Life Insurer
Trainee Program 2015

THE
Red Carpet
AWARDS
AWARDS
LEARNING
AWARDS- Ranked second for
Internal Learning customer loyalty
Solution of the and satisfaction-
Year - Business Standard
Bronze Winner
2017

Awarded-
Excellence in L&D
for Life Insurance
by
‘Excellence Awards
2016
Business World’

7
 Mr. Uday Kotak
Executive Vice chairman and MD KMBL
Recognized as
‘Entrepreneur of the
Recognized as
Decade’ by Bombay
‘Banker of the Year’
Management
2014 by
Association ( BMA )
Businessworld
in 2015

Red CarpetAWARDS
AWARDS

Mr.Uday Kotak Won Ernst & Young

‘Businessman of The “Entrepreneur of
Year 2016 the Year’ 2013
by Award ( India )
Business India’

8
Our Journey Since Inception
1985 2003
Bill
Banking
Discounting

1990 2005
Mutual Alternate
Funds Assets

1995 2009
Investment International
Banking

1998 2010
Car Anchor Investor
Finance 25 th
year in ACE

2000 2015
Life Merger with
Insurance ING ING Vysa Bank

9
CORE PURPOSE
Statement of core purpose of Kotak Life Insurance is to add values
to the lives of the people through financial instruments of protection
and long term savings(PALTS).

Protection and Long-Term Savings (PALTS)

Protection Long term Savings

Basic function /purpose of Better returns for policyholders

Insurance
Unique proposition, different
Important to protect Social wealth than other financial products
and growth
Investment requirement of the
Strong need in absence of defined economy
social security and increasing life
expectancy Protection for “Living Too Long”

Liability to be covered

Protection for “Living Too Short”

10
GOLDEN CIRCLE BRAND PROMISE
How Great Brands Inspire Consumers to Take Action?
Simon Sinek's Golden Circle idea is an attempt to explain why some people and
organisations are particularly able to inspire others and differentiate themselves
successfully. The neuroscience behind the Golden Circle idea is that humans respond best
when messages communicate with those parts of their brain that control emotions,
behaviour and decision-making. According to Simon Sinek, the fundamental foundation
for the golden circle lies in understanding the inside – out thinking philosophy that
brands and people do. The 3 layers of the golden circle are explained by….

Why How What

This is the core belief of This is how the business This is what the
the business. It's why the fulfils that core belief. company does to fulfil
business exists. that core belief.

WHAT: Every organization on the planet

knows WHAT they do. These are the
products they sell or services.
HOW: Some organizations know how they
do it. These are things that make them
special or set them apart from their
competition.
WHY: Very few organizaation know why
they do what they do. WHY is not about
making money. Thats a result. WHY is a
purpose, cause or a belief. Its the very
reason why a company exists.

While deriving the brand promise Kotak Life Insurance felt that Simon Sinek’s model truly
reflects passion. We felt that Passionate leaders and passionate organisations express their
commitment and enthusiasm authentically, and this is what inspires others rather than the
manner in which they express themselves. Since Life Insurance is an emotional buy, adopting
the golden circle became a natural choice.

11
Brand Promise
Customer Acquisition Through Need Based
Selling 1
Responsibility to give the customer the right buying experience
as per his life stage needs.

Approachable And Accessible Brand

2
Responsibility to be accessible and approachable always.

Continued Service To Customers & Their

Families 3
Responsibility to consistently engage and service customers
post sale.

Long-term Distribution Engagement And

Partnership 4
Responsibility to create an enduring relationship to
build long term partnerships.

Value Driven People Culture

Responsibility to hiring and developing people to have a 5
people centric approach. (towards both external and internal
customers)

12
 FINANCIAL
PRUDENCE
PROFESSIONAL CONTINUOUS
APPROACH IMPROVEMENT

REAL VALUE TO
CUSTOMER
PEOPLE INTEGRITY
FRIENDLY INNOVATION
& INNOVATIVE
APPROACH

Hi, I’m SPLASH. I come from the wonderful world of

PACIFIC. The glorious world of PACIFIC is not just a
destination you can travel to, but it is a place that we
have to find within ourselves. PACIFIC is more than just
following a map, a guideline or a rule book. PACIFIC is a
way of life.

So, how do we get to PACIFIC? As the old saying goes,

“Every drop makes an ocean”. I am one of you, a part
of the KLI family and together we can find our way to
PACIFIC!

13
 I TAKE OWNERSHIP
I THINK BIG
AND MAKE
PICTURE
IT HAPPEN

MY DECISIONS ARE I AM WELL GROOMED

BASED ON DATA TO SPEAK &
Recognized as having the highest professional REPRESENT MY BRAND
standards. Our employees and advisors will
possess superior knowledge & skill, for the
benefit of our customers. We will strive for I PREPARE WELL FOR
best of class processes and superior quality of ALL MY CUSTOMER
INTERACTIONS
execution in whatever we set out to achieve.

I SEEK FEEDBACK
ASK TO MAKE IT BETTER
FOR CUSTOMERS
I ASK MYSELF I LEARN FROM
WHAT MORE COMPETITION AND
CAN I DO DO BETTER.

I THINK ROOT CAUSE -

PROCESS SOLVES We relentlessly strive for improvement. Every
PROBLEMS achievement becomes a milestone for the next
level of performance.

I CONTINUOSLY LEARN – I AM RESPONSIBLE FOR

SEEK BEST PRACTICES CREATING LONG TERM
VALUE FOR MY CUSTOMERS

I GET BEST RETURN OUT

OF EVERY INVESTMENT

Customers depend on us to be
there in the future to meet
promises. We will achieve by I MANAGE
efficient cost management, RESOURCES THE
WAY I DO AT HOME
uncompromised claim
payments and superior
investment management.
I AM RESPONSIBLE FOR
CUTOMERS MONEY -
I USE IT WISELY

14
 I COMMIT AND DELIVER REALISTIC
PROMISES TO ALL STAKEHOLDERS

I ADHERE TO RULES
AND REGULATIONS –
THEY ARE ENABLERS

Our dealings are characterized by the I GIVE CREDIT WHERE

highest levels of trust, honesty and IT IS DUE
fairness

I PROMISE ZERO
TOLERANCE FOR
NON COMPLIANCE

I AM OPEN, HONEST
AND RESPECTFUL IN MY
WORDS AND ACTION

I DISCOVER I ENJOY CHALLENGE–

OPPORTUNITIES BRING IT ON!
I LOOK FOR
CREATIVE SOLUTIONS

I AM OPEN TO I TRY TILL I

EXPERIMENT SUCCEED

We create an environment that

encourages all employees to innovate,
experiment and try out new things
without fear of failure.

15
 I AM A CUSTOMER
CHAMPION -VISIBLE
AND ACCESSIBLE AT
ALL TIMES.

I UNDERSTAND NEED
FIRST, SELL LATER - BUILD
LONG-TERM CUSTOMER
RELATIONSHIPS.

SEE CUSTOMER
COMPLAINT AS
Satisfy our customers by providing quality FEEDBACK FOR
IMPROVEMENT.
products, services, advice, sustainable value,
and ensure our customers receive excellent I THINK SUSTAINABLE
CUSTOMER
solutions to meet their needs SOLUTIONS.

I CREATE DELIGHT
AT EVERY TOUCH
POINT.

I VALUE EVERY TEAM I PROMOTE

MEMBER - WE WIN MERITOCRACY
TOGETHER

I MAKE WORK FUN -

ENERGISE,ENTHUSE &
LISTEN AND RESPOND COLLABORATE
RESPECTFULLY
TO EVERYONE

Employees will determine our future

success. We will treat people with
dignity. We will invest in the develop-
ment of our human resources and
reward superior performance.

I FIND OPPORTUNITIES TO
APPRECIATE - CELEBRATE
SUCCESSES

16
Guiding Principles

17
Our Story In Numbers

17
years
15
million 9984
since we started our ·lives that we ensure employees
operations in the year and are one of the who makes us a
2000, we were one of fastest growing strong and growing
the early birds in this insurance companies company
business in India

167
cities
99.5 1824.7
percentage crore rupees
spread geographically
of claims we of net worth
with a wide presence
received and settled
across India

225 3
times
offices is our solvency ratio
we have (against 1.5 as
across India prescribed by IRDAI)

18
Meet The
Management

19
Meet The Management

As the Appointed Actuary at Kotak Mahindra Old Mutual Life

Insurance Limited, Sunil Sharma is responsible for ensuring the
solvency of KLI at all times. He also advises the management on risk
management, business mix, product features, pricing and reinsurance. Sunil
has more than 2 decades of experience in the Insurance sector. He has
worked in Life Insurance and Reinsurance practice areas in India, USA, UK
and South East Asia with companies such as Swiss Re, GE Financial
Assurance besides leading Indian life insurers. Sunil Sharma,
Appointed Actuary
Sunil is a qualified Actuary and a Fellow of Institute of Actuaries, UK (FIA) and
Institute of Actuaries of India (FIAI) He is Chairperson of Advisory group on Communication of
Institute of Actuaries of India (IAI) and member of Advisory Group on Peer, Stakeholder &
International Relations of IAI. He is also the editor of the Actuary India Magazine.

Sudhakar Shanbhag is responsible for managing the company's

investments within the overall framework laid down by the
investment committee and the IRDA along with developing and managing
investment structures, processes and practices to enable customers reap
benefits. This qualified Chartered Accountant has been part of the Kotak
Mahindra Group in varying capacities for close to 2 decades. Sudhakar, a
widely-quoted knowledge leader in the investment domain has over two
Sudhakar Shanbhag,
decades of work experience. Chief Investment Officer

Suresh Agarwal is in charge of the company's individual and

group distribution channels. Strengthening and deepening these
channels to ensure seamless partner experience and customer delight is
his key priority. He is also responsible for the many strategic initiatives
undertaken by the company to strengthen customer engagement and
enhance process, distribution and operations efficiencies. Suresh has close
to 2 decades of work experience, all of which has been with the Kotak
Suresh Agarwal,
Mahindra Group. Of this he has been with the Life Insurance business for Chief Distribution Officer
close to a decade. He is a qualified Chartered Accountant, Company
Secretary, and Cost and Works Accountant. Suresh joined the Kotak
group as Management trainee in 1995 and continues being part of it.
20
Meet The Management

J M Prasad is the Group Head HR for Insurance- overseeing the Life

and General Insurance group companies. He has more than 28
years of experience in driving various HR Initiatives in Talent Acquisition,
Employee Engagement, HR Strategy Alignment, Change Management -
Employee Branding & communication in diverse industries. His experience
spans over 17 years into several IT companies and 11 years with Banking
Sector (ING Vysya Bank Ltd).
JM Prasad,
Group Head HR
He completed his Post Graduation in Personnel Management & Industrial for Insurance
Relations: Xavier School of Management, Jamshedpur. He has also completed
his Post Graduation in Mass Communications: Xavier Institute of Communications, Mumbai

In his current capacity, Cedric Fernandes is responsible for financial

planning, Legal and overseeing matters related to financial
management including compliance and financial control. He has over two
decades of work experience, mostly with the Kotak Mahindra Group. He
joined Kotak Life Insurance in 2001 prior to which he headed the process
and audit control functions at Kotak Mahindra Finance Ltd. He has been Cedric Fernandes,
Head-Finance and Accounts of Kotak Life Insurance in his earlier assignment. Senior Executive
He is a qualified Chartered Accountant and Cost and Works Accountant. He Vice President and CFO
is also a Fellow of the Insurance Institute of India (FIII).

Hitesh Veera is responsible for ensuring high operational

efficiencies besides seamless customer experience at all interface
points, leading to stakeholder delight. He has played a seminal role in
ramping up the Operations Function to its present scale and form, and is
credited with establishing and managing a highly efficient operations
backbone for the company. Hitesh has over 15 years of work experience, Hitesh Veera,
all of which has been with the Kotak Mahindra Group, having been on the Executive Vice President
Life Insurance business since 2007. He is a qualified Chartered Accountant, and Head Operations,
Customer service,
Cost and Works Accountant and Company Secretary. Underwriting and Claims

21
Meet The Management

Kirti Patil is the Head of Information Technology at Kotak Life

Insurance. She is responsible for ensuring that the company's
technology strategy is aligned with its current and future business needs.
She has been instrumental in ramping up the IT Support function to its
present scale and form and in creating a strong IT infrastructure backbone
for the company. She joined Kotak Life Insurance in 2003 and has over two
decades of distinguished experience spanning IT project management, Kirti Patil,
customization & implementation, IT infrastructure management and Executive Vice President
and Head Information
information security. Before joining Kotak Life Insurance, she worked in the technology
capacity of Head - IT Infrastructure at Bayer India where she was responsible
for IT Infrastructure and Service Delivery for 12 group companies in India.
She has earlier worked as Head - IT Infrastructure for International Rectifier
where she was responsible for IT Infrastructure and Service Delivery for
the Asia Pacific region. She holds a BE in Electrical Engineering and an MMS
degree, both from Mumbai University.

Jasneet Bachal heads the marketing function at Kotak Mahindra

Old Mutual Life Insurance Limited (KLI). She is responsible for
brand management, customer engagement, sales support, product develop-
ment, e-insurance business and corporate communication. Jasneet joined
Kotak Mahindra Bank in 2008. She set up the media investments vertical for
the Group. Jasneet drove the build-up of owned platforms in the digital
space and championed some key partnerships. Jasneet Bachal,
Senior Vice President,
Head Marketing
In a career spanning 17 years, Jasneet has been responsible for generating
advertising revenue for CNBC TV18, Sony TV & NGC in India. She is a Post
Graduate in Marketing Management.

22
Business
Channels In KLI

23
 Hierarchy of Sales Team:

Kotak Life
Insurance

Group
Individual
Business

Mr. Subhasis Ghosh

Mr. Manish Alagh Mr. Piyush Trivedi Mr. Vivek Prakash Mr. Sandip Shrikhande
Executive Vice President
Senior Vice President and Executive Vice President Executive Vice President Executive Vice President
and Head -
Head – Tied Agency and Head – and Head – and Head –
Financial Institutions
Alternate Channel Agency Partner Channel Employee Employer
Group
Group

24
 Financial
Institution
Group
About Financial
Institutions Group
FIG exist to bridge the gaps between the financial needs of our clients, their resources and the
uncertainties of life.This we do, by reaching out to them through meaningful socio economic
groups organised by our channel partners and serving them in an efficient and productive manner
thereby making a positive difference to the lives of our clients, business/well-being of our partners,
profitability of our company and social security of our country.

Areas of Operation:

o Credit Life – Borrower – lender relationships

o Affinity – Service provider – user relationships
o Social Sector
o Rural Sector
o Acquisition of banks/ NBFCs/ HFCs for agency or broking

How does the Channel work?

o It is a group insurance plan. The master policy contract is between the Financial Institutions (FI)
and KLI.
o All premiums are routed through the FI.
o KLI will accept the risk from the date of disbursement of the loan, provided all procedures have
been completed.
o Death Benefits are paid out to FI to the extent of its dues on the day of the death, subject to max-
imum amount in the cover schedule.
Any amount in excess of the above is refunded to the nominee of the borrower, nominated by
him/ her in the DOGH.

25
 EEG
Channel
About EEG Channel

This channel caters to the needs of organizations by providing them comprehensive Employee Benefit
solutions and welfare programs for the financial security and safety of their valued employees and
families, thus helping corporates to attract & retain talent in a big way.
Additionally, we provide our clients, expert Fund Management services

TIED
Channel
About TIED Channel

Traditionally, the life insurance business has been focusing on the TIED Agency channel as the most
important channel for reaching out to customers. This is the proprietary distribution channel which
has the unique advantage of being able to add to the feet on street in form of “Life Advisors” who
help us reach the customer directly. The TIED Agency channel has over 2200 employees and over
40000 life advisors who are committed to provide need based solutions to the customers. The vision
of the TEID channel is to be the “Best TIED ever” and the mission is “To be the most prefrerred chan-
nel by customers, create self dependent and profitable entrepreneurs”

26
 Alternate
About Alternate Channel

Alternate Channel can be divided into 2 verticals – Bancassurance and Corporate agency & Broking
(CAB). This channel involvev, targeting captive customer base of banking partners and Leverage
banking relationships to serve protection and long term saving needs of customers

The
Agency
Partner
About Agency Partner Channel
Channel
Prime focus of this channel is to build a Variable Pay Agency Business which is

• Scalable
• Self Propagating
• Sustainable

It helps to Develop Attractive Career Progression for good Life advisors and agents of other financial
services ,get better reach in markets which are not viable to sustain a branch infrastructure and build
considerable cost advantage over a long run

27
The Various functions/departments that report into the corporate office are

Accounts, Finance, Investment Mid Office

Accounts, Treasury & Taxation department is responsible for financial accounting & control, taxation
and reporting. This function is also responsible for treasury management and control, for investment
operations accounting, and reporting to the insurance regulator in India, viz. IRDA. Other statutory
payments/ regulations regarding service tax, FEMA, Provident Fund, Professional Tax.

Actuarial
The actuarial team is responsible for development of new products, pricing of existing products,
establishing and
maintenance of reinsurance relationships, calculation of company reserves, and calculation of
company’s valuation.

BIG
The Business Impact Group acts as a partner to all channels managing their Training & Learning
Activities.

Central Processing Centre (CPC)

The Central Processing Centre works in tandem with Branches and Sales to provide the customer
with the complete service experience. It pools technology and manpower to ensure consistent and
efficient customer service across the country. CPC focuses on customers, both internal and external
and emphasizes on systems and processes. The sub functions in CPC are:
• New Business
• Channel Support
• Group Operations
• MIS and Quality Control
• Policy Servicing
• Customer Service Desk

Claims
This department ensures that all genuine client claims are paid on time in accordance with the rules.

Compliance
Compliance department ensures that regulations that are set in place by the regulatory authority
IRDA are complied with.

FMG – Front office Management Group / Administration

The administration Department is responsible for the Facility Management, Property Leasing,
Procurement and Project Execution. They manage the smooth handling of facility management,
handling critical grievances from branches by internal customers and external service providers.

28
This function is responsible for time and cost management for projects, tender documentation for
construction works, consultancy services and work orders.

HR
The Human Resource Department acts as a partner in developing, communicating and implementing
the strategic direction of the company. Its day-to-day functions include Talent Acquisition, Talent
management, Performance management, HR Operations, HR Compliance, Learning & Development
etc.

IT
This function delivers IT services, IT Projects and ensures the organization has a technical advantage.
It provides and supports all business-related IT applications to Kotak Life Insurance. It provides the
ability to analyze the data and cater to the reporting needs of the organization. The Company has
embarked on a forward-looking technology strategy to evolve customer centric processes and to
support the distribution on efficiency, management information, and customer services. These
efforts are aimed at making front-end and customer services more effective and efficient.

Legal
The legal department provides advice on legal issues and handles litigation faced by the company.

Marketing
Marketing Department is responsible for Marketing Operations and Channel Based Marketing
Activities for all channels. They also plan, implement, review and give feedback on all Channel
Marketing Programs for a Region for both Tied and Alternate Channel and also plans for Investment
Marketing. It is also responsible for Corporate Communication, Internal Communication, Public
Domain Information and Media Training.

Process Excellence and Risk Management (PARM)

PARM spearheads projects to increase efficiency and reduce cost of processes within the company
and also to ensure that the risks the company is exposed to remain within acceptable limits. It
initiates and conducts audits which would identify areas of improvement thereby improving
efficiency substantially resulting in better management of activities.

Risk Control
This function manages the risks associated with the business in terms of quality of distribution
channel and sales to the customer.

Underwriting
The responsibility of this function is to undertake financial and medical underwriting and manage
portfolio risks by increasing the quality of underwriting decisions.

29
Employee
Engagement

30
Employee Engagement Initiatives
We, at Kotak Life Insurance, go the extra mile when it comes to keeping our employees happy,
motivated and satisfied. Here are the engagement initiatives we have to offer our employees:

Pulse Meet/Hum Hain Hamesha Hour

Our aim is to maintain open and transparent culture and this is realised through various HR
initiatives. Employees can connect with HR through these forums and voice
their feedback/suggestions.
Induction
Induction helps new joinee employee get oriented
and transition effectively into organisation. Various
Modules like Basics of Insurance, Product
training, HR policies etc gets covered.

Management Trainee Meet

The Management Trainee Meets aim to lend an ear to
MTs and their concerns and help them transition smoothly
into the corporate culture. The meets take place at a
pre-determined frequency till their confirmation

Long Service Awards

The Long Service Awards an event that takes place once in 2
years to honour employees who have given more than 5
years with rewards and mementos.

Fun@ work Work

The KLI Cultural committee celebrates various
festivals and events around the year. Various
competitions like Personality contests,
Inter-departmental cricket tournament, Skit
competitions are arranged as part of the celebrations.

31
Learning &
Development

32
Learning & Development

KLI Learning Academy, Tied Sales Agency and Alternate Channel Partner follow a system
whereby the programs are divided as follows:

Skills and competencies of every L&D programs follow a role—based

program vary with different roles approach to cater to specific needs
and grades of every role and grade.

KLI Academy (Corporate & Alternate)

The KLI Academy is an internal training initiative that aims to

help employees build and strengthen their internal capabilities
by amalgamating knowledge and experience. The initiative is
focused on both facilitating the individual development of
employees as well as aiding their abilities to become better
contributors and leaders to their organization.

Purpose
The objective of KLI Academy is essentially to develop leader-
ship and other functional skills through classroom connect and
online programs. With the aid of KLI Academy, every employee
stands to benefit by having obtained enhanced employee
performance and distinct competitive advantage.

33
 KLI Tied L&D:

The focus for L&D is on Role based learning which helps the managers develop the processes
involved in their job .Objective is to Increases their competence inorder to achieve higher
efficiency in business results.Key programs are

DMs- Business Manager

RDM – ICON RDMs - 100 se 100 tak
Excellence (BME)

KLI APC L&D:

The L&D programs for APC focuses on handling business priorities. Key programs are:

BMP Leadership Program Scaling New Heights

E-Gurukul:
E-Gurukul is KLI’s one point online learning solution that incorporates technology into the process
of learning by offering a number of online individual modules as well as a blended learning
approach. The result is a more collaborative, engaging and simplified learning experience for the
learners – the employees – helping them to effectively apply the knowledge and expertise at their
workplace. The online modules on offer include topics such as Time Management, Email Etiquette
and Effective Communication. The key programs are 7 habits by Franklin Covey Leadership
Foundation etc.

Link for E Gurukul here and Important contact.

Link: http://egurukul.kli.kotakgroup.com

34
Kotak
Performance
Management System

35
 KLI Business Systems:
This provides direction and tools to:
• Identify Values
• Set Goals
• Define Roles & Responsibilities
• Derive relevant activities
• Create measurement benchmarks
• Review Progress
• Create high intensity involvement & engagement

Goals Values & Actionable & Committes &

Activities Meetings
Long Term Guiding
Short Principles
Term
Group/
Strategy Individual Team
Performance Meetings

Performance Performance
Performance Enhancement Assessment Management
Programme Programme Programme

Individual
Goals & Review &
Departmental Core Tools &
Ideology Feedback Formats
Goals

KLIBS Classifica�on

• To create Individual Guide for Individual Ac�ons.

Performance This lays down the Core Ideology of the
Enhancement Programme
(PEP) organiza�on and help the company to preserve
the core & S�mulate Progress

• Converts cri�cal objec�ves of the

company/func�on into Statement of Personal
Performance Assessment Performance (SPP). It also measures individual
Programme (PAP)
poten�al and crea�on of Team Assessment
Summary (TAS).

• Lays down the framework for the department to

manage & improve its performance. It helps in
Performance effec�ve & efficient working of the department
Management Programme through proper planning, co-ordina�on,
(PMP) communica�on, control, decision-making,
review, etc.

36
Kotak Performance Management:
When it comes to performance management, KLI prides itself on its clear, distinct and
well-defined systems in place for both performance management as well as competencies. The
Kotak Performance Management process begins with the goal setting process, the goals set at
the beginning of the year are to be reviewed on a Quarterly year and annual basis. The process
emphasizes regular reviews and on-going feedback.

Goal setting and Performance Planning:

To set performance goals for the year through KRA's against which the performance review
would be conducted through quarterly and annual appraisal process:
1. Performance measures will comprise of KRAs which may be quantitative or qualitative in nature
2. The list of KRAs will be a mix of three categories, those that are linked with organizational
measures, those linked with Departmental measures & those that are unique to the Job/ Role.
3. The KRAs, targets & weightages will be decided at the beginning of the year by the employee
and will be sent to the Reporting Manager & Reviewing Manager for validation.

Quarterly-Year & Year End Appraisals:

The purpose of conducting appraisals is to review achievement against the targets identified for
the goals at the beginning of the year (or revised at the time of Quarterly-Year) and display of
behavioral indicators against the Competencies. The performance review is done in a fair manner
where in all other factors like potential of the city, environmental factors etc. are considered
while assigning the ratings.

Process:
1. Self Appraisal by employee on goals set at the beginning of the year and display of
competencies.

2. Appraisal of the employee by the manager on achievement of goals set at the beginning of the
year and display of competencies.

3. Overall Performance Rating is computed basis the ratings on KRA achieved

4. The Kotak Competencies would be assessed and rated purely from a developmental
perspective and will not form part of the overall performance rating this year.

5. Performance discussion with the Manager

Detailed feedback on performance (for both KRAs as well as Competencies)
Clear articulation of Areas of Strength and Areas of Development

6. Communication of Final Rating to the employee.

7. The goals and competencies would be reviewed both at the time of the Quarterly year Review
as well as annual year review.

37
he Management

38
1. Leave Policy

a. Privilege Leave

Ÿ Employees are eligible for 28 PLs in a financial year. They are calculated on a pro-rata basis for
those who join during the year
Ÿ No encashment of leaves can happen during active assignment
Ÿ In case of separation from the company PLs are en-cashable on the basic salary equivalent for the
balance PL days subject to maximum of 42 days and current year's leave is applied on pro-rata basis
Ÿ PLs can be carried forward to the next year. You can carry forward a maximum of 7 leaves to the
next year

b. Sick Leave

Ÿ Sick Leave is meant for illness or hospitalization that may prevent an individual from carrying out
his/ her work
Ÿ The SL maximum entitlement is 12 days calculated on pro-rata basis
Ÿ SL applied for more than 2 consecutive days will have to be supported by a medical certificate
from a certified medical practitioner.
Ÿ Sick Leave cannot be carried forward

c. Maternity Leave

Ÿ Under the provisions of Maternity Benefit Act, female employees can avail of Maternity leave
provided they have worked for a period of not less than 80 days in the 12 months immediately
preceding the date of her expected delivery
Ÿ MLs are allowed for a period of 182 days before/ after the date of confinement as per the
convenience of the employee
Ÿ Privilege Leave balance can be combined with the Maternity Leave balance
Ÿ Prior notice of atleast 8 weeks supported by a certificate from a medical practitioner must be
given.

d. Paternity Leave

Ÿ All confirmed employees are eligible to avail maximum of 7 days of Paternity Leave
Ÿ They must be availed for consecutive days within a fortnight of the child's birth

* State wise leave eligbility might be different and can be checked on KLI central

39
Process of applying for a leave:
Leaves have to be applied through HRMS only. The notification will automatically go the manager
who has to approve your leaves.

Some general rules governing leaves:

Ÿ Non-working Saturdays, Sundays or Holidays that fall within the leave period shall be counted as
a part of leave
Ÿ Leave will not be granted for half day
Ÿ Leave will be sanctioned by the immediate Reporting Manager depending on the exigencies of
work and can also be revoked, refused or curtailed. Such leave refused will not be debited to the
individual's leave account.

2. Employee Referral Policy

It is our belief here at KLI that our employees are our greatest asset and our most valuable resource.
Hence, when it comes to recruiting new talent into the organization, we encourage them to be a
part of the process as well.

The Employee Referral Program provides our employees with the opportunity to be rewarded for
contributing to our talent pool by identifying and referring the right talent at the right time for the
right job at KLI. The organization, meanwhile, benefits by the knowledge, experience and expertise
of our seasoned employees with regards to our talent recruitment.

The Employee Referral Policy at KLI outlines the framework by which existing employees can earn a
reward for introducing external applicants to roles in the company.

Responsibilities
Employees who wish to participate in the program must follow the process contained in the
Employee Referral Reward Program Policy and be responsible for:
Ÿ Having prior personal knowledge about the calibre and potential of the referred candidate.
Ÿ Advising the candidate on the benefits of joining Kotak Life Insurance for long term career
benefit

Rewards
Important Points:
Ÿ The reward paid will be in accordance with that applicable to the role the referred candidate is
appointed into
Ÿ The reward will be paid in the first available salary payment after the referred candidate has
been employed for a minimum period as per policy.

Link: refer.mykotaklife.com

40
3. Group Medi-claim Policy

Eligibility: Employees from Grade L1 to L4 are covered after confirmation of services.. L5 and above
employees are covered from Date of Joining and . Management Trainees are eligible for medi-claim
after completion of 6 months
Coverage: Coverage amount is 4 Lacs.. However, it is important to note that in all claims, 30% of the
bill amount has to be borne by the employee and the remaining 70% is borne reimbursed by the
company (as the case may be)
a. Following people are covered:
i. Employee (self)
ii. A spouse
iii. 2 dependent children upto 25 years
iv. Only Parents

b. No mid-term inclusion is allowed apart from the window provided for mediclaim beneficiary
updation.

c. New born/ spouse details should be updated on HRMS within 15 days of birth/ marriage.

d. Additional increase of 2 Lakhs for every employee who has served for more than 5 years with
Kotak group .

Conditions: Any hospitalization for a period of min. 24 hours is covered except day care procedures.
Procedure for application of Mediclaim. (cashless or reimbursement) For complete procedure,
please read the mediclaim policy on https://klicentral.mykotaklife.com
Our insurance company is National Insurance Company Ltd. They operate through their TPA (Third
Party Administrator)
Mediassist India Pvt. Ltd. | Contact no. of MediAssit TPA – (Toll free) – 1800-425-9392
1st Point of Contact- 91-7506351375/ 91-7506351376
Email ID: [email protected]/[email protected]
To intimate in case of Reimbursement: - [email protected]

41
4. Whistleblower Policy

This policy is formulated to provide employees with access in good faith, to the Whistle blower
Committee in case the employee observes unethical or improper practices or any other alleged
wrongful conduct within Kotak Life Insurance. This policy by default protects the employee from
consequential management action such as discharge, retaliation or discrimination. In case any
employee observes any unethical/ improper practices or wrongful conduct, s/he can communicate
such instances directly to the Whistle Blower Committee members or through Kotak Group's
whistle blowing portal, www.cwiportal.com. The website enables anonymous reporting and the
independent body managing it ensures complete confidentiality.

Procedure of reporting a wrongdoing through the portal?

Ÿ To report a wrongdoing, log on to the website and click on “Lodge Report”

Ÿ Enter organizational code as “mykotakcell” and enter the verification code.
Ÿ Create a password before submission and save your report number to track progress of your
lodged report.
For more information refer the Whistle blower policy document in
https://klicentral.mykotaklife.com

42
5. Prevention of Sexual Harassment at Work Place

Sexual harassment is defined as any unwanted physical, verbal or visual sexual advances, demand or
requests. Sexual harassment is a form of misconduct that undermines the integrity of the
employment relationship which is offensive or objectionable to the recipient, including, but not
limited to: epithets, derogatory or suggestive comments, slurs or gestures and offensive posters,
cartoons, pictures, or drawings, email messages or SMS/ MMS, etc. Unwelcome sexual advances
(either verbal or physical), requests for favors and other verbal or physical conduct of a sexual
nature constitute sexual harassment when:

Ÿ Submission to such conduct is either an explicit or implicit term or condition of employment (e.g.
Promotion, training, timekeeping or overtime assignments)

Ÿ Submission to or rejection of the conduct is used as a basis for making employment decisions
(hiring, promotion, termination)

Ÿ The conduct has the purpose or effect of interfering with an individual's work performance or
creating an intimidating, hostile, or offensive work environment.

Ÿ An unwelcome remark with sexual connotations, like sexually explicit compliments/ making
sexist remarks, etc. is made

Ÿ Engages in any other unwelcome conduct of a sexual nature, which could be verbal or even
continuous staring to make the other person uncomfortable, making offensive gestures, kissing
sounds, etc.

Ÿ It is also a sexual harassment to inquire into the private lives of employees or persistently ask
them about it.

Procedure to lodge a complaint:

KLI has an Internal Committee to investigate and take decisions into the complaints relating to
Sexual Harassment. If you feel that you have been the victim of sexual harassment, report it
immediately in writing to any member of the organization who is your senior i.e. your reporting
manager, reviewing manager, HR, HR Compliance team ([email protected]) or any of the
committee members directly.

43
HR System &
Policies

44
System
1. Oracle HRMS:

The HRMS is an application which you can access from the Favourites tab of your web browser. It is a
comprehensive application which manages all aspects of Employee Self Service and Manager Self
Service. https://oglapps.prod.kotak.int/ This link can be used to access it. The Login credentials are
same as that of Windows.

You can use Oracle HRMS to:

1. Update any info
2. Regularize attendance- Mark leave, new joinee attendance
3. Upload documents- Post Joining documents

In case you have a team, apart from above options, you can use the Manager Self-Service to
manage actions related to your team.

Uploading Appointment Letter

You will receive and email from Oracle ID for accessing your appointment letter. Your appointment
letter can be accessed by going into Employee Self Service->Document Upload-> Download the
appointment letter. The letter needs to signed on all pages, scanned and re-uploaded on the page.
Please make sure you do this as soon as you get your desktop, failing which your salary will go on
hold. You will receive reminders for the same, so please act upon them.

Marking new joinee attendance

You will be able to mark your attendance on eATS only after you receive your desktop. There might
be some days, starting your date of joining for which you were unable to mark attendance. The
same can be marked in HRMS by going to: Employee Self Service->Attendance Regularization-
>Create Absence. You can mark attendance as “New Joinee Attendance” and define the time
period. Your manager needs to approve this on Oracle. Follow the same process to upload other post
joining document

Marking leaves
You will be able to mark your leaves on HRMS by going to: Employee Self Service->Attendance
Regularization->Create Absence. You can mark your leave for a particular category and mark the
number of days for your leave. Your manager needs to approve this on Oracle. You need to ensure
all leaves are approved by 12th of next month, failing which they will be treated as Loss of Pay.

Marking “Outdoor Duty”

In case you forget to mark your attendance, and more than 6 days have lapsed, then you can mark it
as “Outdoor Duty” on Oracle HRMS. You can mark “Outdoor Duty” also in case you were travelling
for some official work. This needs to be approved from your reporting manager.

45
System
If you are a manager, you can also apply for leave, mark new joinee attendance on behalf of your
employee through Manager Self Service to avoid loss of pay of your reportee.

If you are a manager and your reportee resigns, you need to inform your HR immediately and
update their resignation on HRMS

2. Attendance Management

Once you receive your desktop, and it is configured, you need to mark your attendance daily on
eATS. The link for which is: http://kats/klieats/App/DashBoard.ASPX
You can access it from the Favourites tab of your web browser. In case you forget to mark your
attendance on a particular day, you have the option of marking back dated attendance on eATS.

This option is possible for 6 back dated days. In case you mark back dated attendance, it will be
considered as “Present”, only if your manager approves it. So in such a scenario, you need to
intimate and ensure your manager approves your back dated attendance.

If you forget to mark your attendance, and more than 6 days have lapsed, then you can mark it as
“Outdoor Duty” on Oracle HRMS and get it approved from your reporting manager. Manager
should approve this with adequate discretion.

All attendance should be regularized for a particular month, by the 12th date of the next month
(10th/11th if 12th is a non-working day). Failing which, your salary for those days will be considered
as Loss of Pay.

The HR team sends 2 reminders (to you and your manager) to regularize your attendance, so please
make sure, you pay heed to these automated reminders.

3. Payroll

Salary payout generally happens on the 2nd last working day of the month. The below grid will
indicate when a new joinee will get salary after joining.

Date of e-code creation Salary status - On or before 16th of month - Employee will be included in
same month salary processing.

After 16th - Employee will get the salary along with next month’s salary.

46
System
You can also view your CTC Structure on Oracle HRMS website http://p55002.kmflof.com

You have to declare the online Investment declaration otherwise tax will be deducted as per act.

Salary can be held for non-submission of Post joining documents, Bank account number not
updated by 2nd month, unauthorized leave and / or attendance not marked in KEATS system. All
employees need to ensure the above conditions are complied with, for the salary disbursement.

4. TSR Darashaw

TSR is a payroll self-service website. Post your first salary is credited; you will receive a mail from this
website with your login credentials. It can be access through https://ess.tsrdarashaw.com/
It has the following features:
a. Salary info
b. Investment declaration option
c. PF Details
d. Cumulative payslip
e. LTA Outstanding

The time period for declaration of investments is generally in May of each year. Please ensure to
declare for calculating your tax liability. The site for the same is open every month from 5th to 15th.
In January a window will be opened for submission of your investment declaration proofs.

47
System
5. Bank Account Opening Process

For opening your bank account with Kotak Bank, the below procedure needs to be

1. Your manager will receive a mail (Bank Account Opening). Take a print out of that mail and keep
with you.

2. Within a week from your Employee Code creation, you will receive a mail with a link. Click on that
link, to generate a pre-filled bank account opening form. The link expires post 48 hrs. You may also
download the same from HRMS.

3. Your bank account is now in debit freeze mode, which means it has been created, but you cannot
withdraw or deposit any money.

4. With the pre-filled form, the mail received from manager, carry your KYC documents, and submit
them on the 3rd floor at the extension counter of Kotak bank in Kotak Tower/Nearest branch
(for branch employees). This needs to be done to remove your bank account from debit freeze mode.
The Kotak Bank SPOC is available there from 1pm - 4pm.

5. Post submission of all documents, a salary account and a reimbursement account will be created
for you. The TAT for Kotak Bank to do this is generally 10-15 working days. All your bank related
documents (cheque book, debit card, brochures - basically the entire kit) will be delivered to your
address which you have mentioned as the one for correspondence.

In case you do not receive the mail for Bank account opening, with the link, or the link has expired
then follow the below process. Post which you can follow the above steps and get your account out
of debit freeze mode.
Step 1 Step 2 Step 3 Step 4
Login on Oracle Access Manager. Go to KLI Employee Go to Payroll details Click on
Fill User name and password Self Service Generate Bank
opening form
Step 8 Step 7 Step 6 Step 5
Click on Apply Click on Select Update Generate Bank Click on Update
Account Form TYPE: Yes%

Step 9 Step 10 Step 11

Click on Submit Oracle link expires after two Click 'No' and then 'Next' (Please note since you had
working days. In case your link already submitted the request for generating AOF by
has expired (you will get an error clicking on submit and the link expires after 2 working
message), to re-generate your days, it is necessary to click on NO to regenerate the AOF.)
AOF, please follow the below
process. Click on 'update'
Step 13 Step 12
Then again click on 'yes' and then 'Submit' to Click on submit
regenerate the AOF Oracle will email the link to
you on the next day. 48
System
For employees, who have an existing bank account:

Ÿ You need to get this existing bank account changed to salary account and get a reimbursement
account added to For this purpose KLI bank support will team will send you an intimation, else
contact your HR Manager.

Ÿ Make sure you prioritise the bank account opening process, because the organization does not
issue cheques for salary under any circumstance.

Ÿ Anybody joining on or after 22nd of the month gets their current month's salary along with the
next month.

6. Reimbursements:

A. Reimbursement expenses are to be claimed using the following link https://www.all-

sectech.com/Kotakgroup/
B. All expenses should be claimed within 2 months. i.e. Claim for “Aug 14” should be submitted till
Oct 14 payment cycle.
C. Approval for mobile eligibility should be taken on Employee Reimbursement Portal itself where
ever initiation is required.
D. Detailed supporting is required (wherever applicable) for processing approved claim on time.
E. Local conveyance can be claimed and submitted only once during the month.
F. After payouts do check reimbursement slip for status of amount processed.
G. Post your queries on ERS Helpdesk for quick resolution. Escalation Mails can be sent at klipetty-
[email protected] with Helpdesk Ticket ID.

For more details on eligibility criteria , pls visit KLI central

49
System
7. Other Logistics

Access Card: (for HO office only)

Ÿ The access card is a point of entry for you into the office premises and for your vehicle (in case you
plan to travel by your personal vehicle and need parking)
Ÿ After your Employee code is generated, and your manager receives the Intimation letter email,
take a print of that.
Ÿ Fill up the access card form, get is signed by your Department Head (L8 and above), attach the
email and submit it to I card cell (UG floor in parking area).
Ÿ The access card takes generally 10 days to be made.
Ÿ This access card needs to be on your person at all times in office premises.

ID card (for Branches)

Ÿ ID cards are issued after Post confirmation

Ÿ Please upload your photograph on Oracle
Ÿ ID card generally takes 30 days to be made
Ÿ Please check with your location FMG for collecting the ID card

Bus Pass: (for HO office only)

The organization also provides paid bus facilities on chosen routes to all employees.

For the bus pass contact Manohar Patil on 5th floor of Kotak Tower. He will give you a form. Fill that
up, attach a copy of your Access card and submit it back to him.

Buses leave at below timings in the evening:-

a. 6pm
b. 6.15pm
c. 6.30pm
d. 7.30pm

** You can get in touch with him for Gym Card as well.

50
System
Workstation Management: (for HO office only)

Your manager needs to get in touch with Admin (SPOC: Jitendra Dudhwakar) to get a workstation
allocated to you. The admin team will allocate the same, and will handover drawer keys to you.

Desktop Management:

Your manager is supposed to log a call in tech-assist for your desktop allocation along with the IT
requisition form. Within 2 days of your E Code creation, your manager will receive an email with
your Windows login credentials. The IT team usually takes 2 days for desktop allocation and
Windows configuration. Once done, you will be able to access all mails and permitted websites. For
any IT related queries log a call on this link. You can access it from the Favorites tab of your web
browser. The Login credentials are same as that of Windows. http://techassist/1

51
Frequently
Asked Questions

52
Other Frequently Asked Questions
1. What is the probation period for new joinees?
The probation period is 6 months*
For Management trainees it is one year*

2. What are the conditions for claiming LTA reimbursement?

Tax exemption on LTA can only be claimed if you avail minimum consecutive five days
privilege leave and You actual make a journey. In case of no journey, LTA can be claimed as
taxable component.

LTA can be claimed twice in a block

Where do I forward the LTA claim application?

LTA Claim application needs to be forward to HR Payroll Team, HO – Mumbai (Add: Kotak
Mahindra Old Mutual Life Insurance Ltd, Human Resource Department, 7th floor, Kotak
Infiniti, Building No 21, Infinity Park Off Western Express Highway, General Ak Vaidya Marg,
Malad (E), Mumbai 400 097)

3. Does the company provide any loan to employees for emergencies? I have joined last
month. Can I avail the same?
Yes, the company provides emergency loan to employees. Following is the policy –
- Only employees who have completed one year in the Company and is a confirmed employee
are eligible to avail to an employee loan.
- Loan is granted upto a maximum of 6 times the employee's monthly basic salary
- Interest on emergency loan is computed at commercial rates.
- It has to be repaid in 20 Equated Monthly Installments (EMIs)
- The eligibility (amount, tenure, criteria etc) of the loan would be at the discretion of the
Management, it may decide to withdraw this facility or reject an application without being
required to assign any reason for the same.

4. What other benefits are available to me as an employee?

Besides the Group Medi-claim Policy, following are the employee benefits –
- Employee Depositary Linked Insurance ( EDLI- death benefit- only for employee )- All employees
who are contributing for provident fund will be eligible for Kotak’s EDLI benefit from date of
joining. Flat sum insured of 6 Lakhs across all employees.
- Group Accident Insurance Policy: covers employees against the risk of death/ disability/
injury sustained due to an accident caused by violent, visible & external means. Sum insured
is equal to CTC or `3 Lakhs whichever is higher.
53
Other Frequently Asked Questions
- Group Term Insurance-
Employee’s Eligibility
All employees will be eligible for Kotak’s group term life insurance from date of
joining company.
Agency Partners in Kotak Agency Channel deputed at Grade L1 will not be
covered in group term life insurance.
Agency Associate, Chief Agency Associate & Senior Agency Associate in Tied
channel deputed at Grade L1 will not be covered in group term life insurance.
Employees who are at grade of sales associate (from any department or channel)
will not be covered in group term life insurance.

KLI grade Death claim Amount

L1, L2 1.5 time CTC or minimum 5 lacs whichever is higher

L3, L4 1.5 time CTC or minimum15 lacs whichever is higher

L5, L6, L7, L7A 1.5 time CTC or minimum 25 lacs whichever is higher

L8, L9 1.5 time CTC or minimum 40 lacs whichever is higher

L10 & Above 1.5 time CTC or minimum 50 lacs whichever is higher

5. Are there any reimbursements given on medical bills?

Yes, medical reimbursement is one of the components of your CTC; you may check your
appointment letter for your eligibility. This amount is paid to you along with your monthly
salary. At the end of the year (December), you would be asked to submit original bills for the
same if any. Bills can be in the name of self, spouse, children and parents, provided they have
been declared as your dependents in the HRMS. Under the current Income Tax rules, there
will be no tax up to `15,000, if bills are submitted for the said amount.

6. What kind of reimbursements can I get?

Employees are eligible for different types of reimbursements. The information on the same
can be obtained from “Reimbursement of expenses to employee” document on KLI Central
website. The reimbursement can be applied from Allsec portal, link for which is
https://www.allsectech.com/Kotakgroup/SmartLogic/memberlogin.aspx

*The same can be extended by your manager basis your current performance

54
Other Frequently Asked Questions
7. What are the retirement benefits that I can expect?
The following are the retirement benefits provided by the company:

Provident Fund
- Provident Fund Account is with the office of the Regional Provident Fund Commissioner,
Maharashtra
- Under this scheme, you will contribute 12% of your basic salary, with the Company
contributing an equivalent amount
- Nomination form to be filled up by you at the time of joining
- If you were a member of the fund with your previous employer, your provident fund
accumulations may need to be transferred to our account. Please fill up the relevant forms
and send it to Payroll department at Mumbai

Gratuity
If you are in continuous service with the Group for not less than five years, Gratuity is
payable as per the provisions of The Gratuity Act, 1972
Nomination form to be filled up by you. You may distribute the eligible amount, when due,
amongst more than one nominees
- Currently, the norm for computation of Gratuity is 15 days basic for each completed year of
service

ESIC:
Employee state insurance cover is Government initiated Social insurance scheme for an
employee drawing gross salary upto 21,000/month. The various benefits can be availed only
at ESIC hospitals and dispensaries. To avail ESIC, employee contributes at 1.75% and employer
contributes 4.75% of wages

ESIC Number/ TIC card - Temporary Identity card ( TIC ) will be generated and issued to the
employee only after remittance of his/her 1st month contribution period to the authority.

Dependent Covered:
- Spouse
- Employee Himself / Herself
- First 2 children
- Parents in case of male employee & unmarried woman employee
- In laws in case of Female married employee only

55
Important
Contacts

56
Important Contacts
HRMS- HR Portal KLI Central- Policy Portal

HRMS - https://oglapps.prod.kotak.int/
Online HR system with has all the personal
information of the employee submitted at KLI central -
the time of joining. You can view and https://klicentral.mykotaklife.com
update your personal information, In-house intranet portal for all employees
nominations/ beneficiaries to medi-claim, with access to important corporate
attendance regularization (application of announcements, company policies,
leaves), view CTC structure, salary account product information etc.
details, etc.

EATS- Attendance Portal

Darashaw-Payroll Portal

EATS (Employee Attendance Darashaw -

Tracking System) - https://ess.tsrdarashaw.com
http://kats/klieats/app/dashboard.ASPX Portal for all your salary related
Online system for marking attendance and information. You can view your pay-slips,
viewing attendance register make investment declarations, etc.
through this website. The username
and password will be automatically
emailed to you once your first
salary gets credited in your Kotak
bank account.
HR Assist- HR Help Desk Portal
All Sectech- Reimbursement Portal

HR Assist - http://hrassist:8082/ All Sectech -

Portal to log call for any
HR related query www.allsechro.com/Kotakgroup/
SmartLogic/memberlogin.aspx
Portal for all your reimbursements
and official claims

E Gurukul- E Learning Portal

Referral- Employee Referral Portal

E Gurukul -
http://egurukul.kli.kotakgroup.com Referral - refer.mykotaklife.com
Online portal hosting learning Portal to refer your friends and colleagues
management system for various open positions at KLI

57
Important Email IDs

Speedpay - [email protected]
For any kind of query related to salary

KLI Bank Support - [email protected]

For bank account opening related queries

KLI Ref Check - [email protected]

For all correspondence related to ref check.

Life HR - [email protected]
You will receive mails from this ID regarding your post-joining documentation

HR Compliance - [email protected]
In case of violation of any Code of conduct you will receive mails
from this ID. The matter will be reported in personal record.

Helplines
Below is the list of helplines to assist you at any given point:

Ÿ KIP Helpdesk: 53333 for any administration related help

Ÿ IT Helpdesk: 51080 or log a call on http://techassist/ for any IT queries or issues
Ÿ HR Helpdesk: For any HR queries or issues log a call on http://hrassist:8082/. Queries will be
resolved through call closure only.

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New Joinee
Start-Up Kit

59
New Joinee Start-Up Kit
For the process of your E Code generation, we need you to submit the offer letter (signed on all
pages) and Joining Form. Once correctly submitted, the HR team will send this information to the
Backend team and your E Code will be generated in 1 day. Your manager will receive a mail in the
evening (Intimation Letter) stating your E Code.

You will also need to submit the below set of documents required as a part of post joining activities
(if not submitted earlier):

Ÿ Original certificates of all Educational and Professional Qualification (The document copies will
be true copied by your HR manager after reviewing all original documents)
Ÿ Experience Certificate from current / recent employer.
Ÿ Salary certificate from current / recent employer.
Ÿ Proof of date of birth and place of birth (say copy of passport, etc.).
Ÿ Copy of the Pan card (Mandatory).
Ÿ Three recent passport size photographs.
Ÿ TDS certificate from recent / current employer(s) in respect of the current Assessment
Year/Financial Year (this format will be forwarded by HR, to the Payroll section).
Ÿ Medical Fitness Certificate issued by family doctor / general practitioner.
Ÿ Current Residence Proof (say copy of Driving License, Passport, Bills etc.)
Ÿ Aadhar card

60
The KLI
Anthem

61
KLI Anthem

Badlaav ka mausam aaya hai Jab dhundtey hon woh manzil

Nayee umangein laya hai Jo miljaaye har modh par
Ek kadam uthaa tha kal Kadam badenge garv se
Aaj aur ek kadam badhaya hai Khushiyan hongi har chhor par

Jahan, Kyun ki
Pehli woh kamayi se Har zimmedaari se uski tayaari tak
bachchon ki padhayee tak Aaj unsey aur kal unki peedhi tak
Naye business se leke Aaj hain, kal hain, Hamesha
shaadi ki shenai tak
Chunautiyon se jhoonjhti Here with you, for you
jeet ki badhaai tak To hold you, be beside you
Hum hain...hamesha
Here with you,for you
To hold you, be beside you
Hum hain…hamesha

Badhte rehene de
unke inn sapnon ka kaaravan
Bas jaaney de buland hauslon ka jahan

Kyun ki,
Har koshish se kaamyabi tak
Jeet se goonj ti har vaadi tak
Aaj ke iraadon se kal ko diye vaadon tak

Here with you,for you

To hold you, be beside you
Hum hain…Hamesha

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 Welcome to KLI!
All the best for your journey ahead.