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Era CAPH Install Guide

ANTENNA

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50% found this document useful (2 votes)
768 views60 pages

Era CAPH Install Guide

ANTENNA

Uploaded by

obanize
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CommScope Era™

High Power Carrier Access Point


Installation Guide • M0201AKB • March 2019
DISCLAIMER
This document has been developed by CommScope, and is intended for the use of its customers and customer support
personnel. The information in this document is subject to change without notice. While every effort has been made to
eliminate errors, CommScope disclaims liability for any difficulties arising from the interpretation of the information
contained herein. The information contained herein does not claim to cover all details or variations in equipment, nor to
provide for every possible incident to be met in connection with installation, operation, or maintenance. This document
describes the performance of the product under the defined operational conditions and does not cover the performance
under adverse or disturbed conditions. Should further information be desired, or should particular problems arise which are
not covered sufficiently for the purchaser's purposes, contact CommScope.
CommScope reserves the right to change all hardware and software characteristics without notice.

COPYRIGHT
© 2019 CommScope, Inc. All Rights Reserved.
This document is protected by copyright. No part of this document may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical photocopying, recording, or otherwise without the prior
written permission of CommScope.
For patents see www.cs-pat.com.

TRADEMARKS
All trademarks identified by ® or ™ are registered trademarks or trademarks, respectively, of CommScope, Inc. Names of
other products mentioned herein are used for identification purposes only and may be trademarks and/or registered
trademarks of their respective companies.
Andrew Wireless Systems GmbH, 26-March-2019
TABLE OF CONTENTS
Document Overview .................................................................................................................................................................................. 1
Document Revision History .............................................................................................................................................................................. 1
Document Cautions and Notes......................................................................................................................................................................... 2
Abbreviations Used in this Guide ..................................................................................................................................................................... 3
CommScope Part Numbers .............................................................................................................................................................................. 3
Era System Overview ................................................................................................................................................................................. 4
CAP H Overview......................................................................................................................................................................................... 5
CAP H Connectors and Status LED .................................................................................................................................................................... 6
Connectors and Status LED on Models with One Antenna ........................................................................................................................ 6
Connectors and Status LED on Models with Two Antenna Connectors..................................................................................................... 9
CAP H Accessory Options................................................................................................................................................................................ 12
Mounting Kits ........................................................................................................................................................................................... 12
OCTIS Kits ................................................................................................................................................................................................. 13
Safely Working with a CAP H.................................................................................................................................................................... 14
RF Safety Cautions.................................................................................................................................................................................... 14
Health and Safety Precautions ................................................................................................................................................................. 14
Property Damage Warnings ..................................................................................................................................................................... 15
Guard Against Damage from Electro-Static Discharge............................................................................................................................. 15
General Installation Safety Requirements ............................................................................................................................................... 16
Compliance............................................................................................................................................................................................... 16
Equipment Symbols Used / Compliance .................................................................................................................................................. 19
Required Antenna Distances .................................................................................................................................................................... 19
Installing a CAP H..................................................................................................................................................................................... 20
CAP H Installation and Cascade Rules............................................................................................................................................................. 20
Prepare for Installation................................................................................................................................................................................... 20
Recommended Tools and Material .......................................................................................................................................................... 21
Unpack and Inspect the CAP H and Optional Accessories........................................................................................................................ 21
Installation Cautions................................................................................................................................................................................. 21
Determine the Mounting Site .................................................................................................................................................................. 23
Wall Mounting a CAP H .................................................................................................................................................................................. 25
Pole Mounting a CAP H................................................................................................................................................................................... 28
Install the CAP H Cables.................................................................................................................................................................................. 32
Ground the CAP H .................................................................................................................................................................................... 32
Connect the Antenna Cable ..................................................................................................................................................................... 34
Clean the RF Cable Connectors .......................................................................................................................................................... 35
Assemble the Antenna Cable Connector ........................................................................................................................................... 37
Connect the Optical Fiber......................................................................................................................................................................... 39
(Optional) Connect an Auxiliary Device.................................................................................................................................................... 40
Connect the MAINS Power....................................................................................................................................................................... 41
Working Safely with MAINS Power.................................................................................................................................................... 41
Connect the MAINS Power and Power on an AC CAP H .................................................................................................................... 42
Connect the MAINS Power and Power on a DC CAP H ...................................................................................................................... 44
Using the Status LED to Determine State of the CAP H ............................................................................................................................. 47
Maintenance ........................................................................................................................................................................................... 48
Rules to Observe During Maintenance........................................................................................................................................................... 48
Routine Maintenance of the CAP H................................................................................................................................................................ 49
Replacing the Fan Unit.................................................................................................................................................................................... 49
Cleaning the Heat Sink.................................................................................................................................................................................... 52

M0201AKB CommScope Era™ High Power Carrier Access Point Installation Guide
© March 2019 CommScope, Inc. Page iii
Table of Contents

Contacting CommScope ........................................................................................................................................................................... 53


CMS Global Technical Support ....................................................................................................................................................................... 53
Telephone Helplines................................................................................................................................................................................. 53
Online Support ......................................................................................................................................................................................... 53
Waste Electrical and Electronic Equipment Recycling.................................................................................................................................... 53
Hardware to Software Mapping Information................................................................................................................................................. 54
Mobility Solutions Technical Training............................................................................................................................................................. 54
Accessing Era/ION-E Series User Documentation .......................................................................................................................................... 55

CommScope Era™ High Power Carrier Access Point Installation Guide M0201AKB
Page iv © March 2019 CommScope, Inc.
D OCUMENT O VERVIEW
This installation guide provides a product overview and installation instructions for the High Power Carrier
Access Point (CAP H), which allows transmission between CommScope Era™ equipment, antennas, and
Ethernet devices (such as WiFi and IP cameras). Table 1 lists the CAP H models that this installation guide
supports.

Table 1. Supported CAP H Models

Part Number 1 Model Name Designed for use in…


77 7 2 9 8 3 - x x x x CA P H 8/9/18/21 EMEA
78 2 1 7 4 0 - x x x x CA P H 9/18/21/26 EMEA
78 2 5 7 1 9 - x x x x CA P H 7E/80 - 85/17E/19 Nor th A m er ica
78 2 5 7 3 0 - x x x x CA P H 17E /17E/19/19 Nor th A m er ica
1 The “-xxxx” suffix provides information as to whether the C AP H is AC or DC. Contact your
local sales representative for further information. See also "CommScope Part Numbers" on
page 3.

For information on how to find the minimum software requirements for Era hardware, refer to
"Hardware to Software Mapping Information" on page 54.

Document Revision History


This is the second release of the CommScope Era™ High Power Carrier Access Point Installation Guide, which
• adds support for the CAP H 7E/80-85/17E/19 and the CAP H 17E/17E/19/19
• updates
– "CAP H Connectors and Status LED" on page 6
– "CAP H Installation and Cascade Rules" on page 20
– "Ground the CAP H" on page 32
– "Connect the Antenna Cable" on page 34
– "Connect the MAINS Power and Power on an AC CAP H" on page 42

M0201AKB CommScope Era™ High Power Carrier Access Point Installation Guide
© March 2019 CommScope, Inc. Page 1
Document Overview

Document Cautions and Notes


This document may contain any of the following notes, cautions and warning icons.

The icon to the left is used to indicate a caution or warning. Cautions and warnings indicate operations or
steps that could cause personal injury, induce a safety problem in a managed device, destroy or corrupt
information, or interrupt or stop services.

The icon to the left indicates a caution or warning that pertains to laser equipment.

The icon to the left indicates a caution or warning that pertains to Radio Frequency (RF).

The icon to the left indicates that the hardware is susceptible to Electro-Static Discharge (ESD) damage.

The icon to the left indicates a caution or warning that pertains to an electrical hazard.

The icon to the left indicates a caution or warning that pertains to a fire hazard.

The icon to the left indicates a Note. Notes provide information about special circumstances.

CommScope Era™ High Power Carrier Access Point Installation Guide M0201AKB
Page 2 © March 2019 CommScope, Inc.
Document Overview

Abbreviations Used in this Guide


AC Alternating Current ISDE Innovation, Sciences et Développement économique Canada
AUX Auxiliary ISED Innovation, Science and Economic Development Canada
C Celsius kg Kilogram
CAN Central Area Node LED Light Emitting Diode
CAP H Carrier Access Point, High Power MHz Megahertz
CAP L Carrier Access Point, Low Power MIMO Multiple Input Multiple Output
CAP M Carrier Access Point, Medium Power mm Millimeter
Cat Category MMF Multi-Mode Fiber
CAT Copper Transport OD Optical Density
CMS CommScope Mobility Solutions OPT Optical Transport
dB Decibel PA Power Amplifier
dBm Decibel-milliwatts PN Part Number
DC Direct Current RAN Regional-Area Network
EFTA European Free Trade Association RF Radio Frequency
EMC Electromagnetic Compatibility RU Rack Unit
EMEA Europe, Middle East, Africa SFP Small Form-Factor Pluggable
EU European Union SISO Single Input Single Output
F Fahrenheit SMF Single-Mode Fiber
FCC Federal Communications Commission TEN Transport Expansion Node
Gbps Gigabyte per second UAP Universal Access Point
GHz Gigahertz Vdc Volts, direct current
GUI Graphical User Interface W Watts
ION Intelligent Optical Network

CommScope Part Numbers


The CommScope Era part numbers in this installation guide are in the format of nnnnnnn-xx, where the “-xx”
suffix indicates the latest release. Contact your local CommScope sales representative for the current release
part number.

M0201AKB CommScope Era™ High Power Carrier Access Point Installation Guide — Preliminary
© March 2019 CommScope, Inc. Page 3
Era System Overview

E RA S YSTEM O VERVIEW
CommScope Era™ coordinates wireless capacity throughout the entire coverage area via a single centralized
head-end location or from an operator’s existing C-RAN hub. Based on ION-E®, Era operates on the same
cost-efficient standard IT cabling as ION-E and is compatible with ION-E deployments. Era systems bring
together licensed wireless and power, plus Gigabit Ethernet for WiFi into one wireless system that can scale
to building size and is technology and spectrum agnostic and adaptive. An Era system comprises the
components listed below.
• Central Area Node (CAN)—provides server-level control and primary signal distribution. It combines
the signals from multiple operators and distributes those signals within a venue or multiple venues.
There are two configuration modes available for the CAN: Classic and Switching.
– The Classic CAN configuration is appropriate for when all the BTS and Baseband sources are located
in a centralized space in the same venue as the Classic CAN. You install RF Donor (RFD) Cards and
CPRI Digital Donor (CDD) Cards in a Classic CAN, which digitizes the analog BTS signals from the RFD
Cards and combines those with the BBU CPRI digital signals from the CDD Cards, and then distributes
the RF signals to the TENs. The TENs then provide the RF signals to the Access Points (APs). The
Classic CAN also supports APs that are directly connected to CAT or OPT Cards installed in the Classic
CAN chassis. Wide-area Integration Nodes (WINs) are not supported by a Classic CAN. Users have full
and flexible control of all signal routing via the Era GUI.
– The Switching CAN configuration is appropriate for when WINs are required to allow operators to
bring in baseband signals from multiple remote locations to fully leverage the C-RAN architecture in
their hubs. All operator Baseband signals (analog BTS and BBU CPRI) are supplied to the Switching
CAN by the WINs, so no RFD or CDD Cards can be installed in the Switching CAN. The Switching CAN
then combines the signals from all WINs and distributes those signals to the TENs, and the TENs
provide the signals to the APs. APs are not directly connected to a Switching CAN. Users have full and
flexible control of all signal routing via the Era GUI.

This guide uses “CAN” to collectively refer to Central Area Nodes. When information pertains to a specific
CAN mode, “Classic CAN” and “Switching CAN” will be used.

• Wide-Area Integration Node (WIN)—interfaces between a Switching CAN and RF sources, which
makes C-RAN possible in Era by allowing operators to bring in signals from multiple remote locations
kilometers away. You install RFD and CDD Cards in the WIN, which takes the analog BTS signals from the
RFD Cards and combines those with the BBU CPRI digital signals from the CDD Cards, and distributes the
RF sources to a Switching CAN.
• Transport Expansion Node (TEN)—is an expansion node connected to the CAN via fiber and can be
located throughout the venue coverage area. A single TEN can support, dependent on the AP type and
powering method, 12 to 32 Access Points (APs), which greatly reduces the number of fiber runs between
the head-end and each AP.
• Access Point (AP)—connects a Classic CAN or TEN to antennas or other wireless devices. On the
downlink, an AP converts data arriving at the AP to analog signals and sends them to an antenna. On the
uplink, received signals are digitized and serialized into data streams which are sent back to the Classic
CAN or TEN. APs provide pass-through support for WiFi, IP cameras, or other devices over a common
cable. An AP can be any of the Universal Access Points or Carrier Access Points.

This guide uses “Access Point (AP)” to collectively refer to all versions of the Universal Access Point (UAP)
and the Carrier Access Point (CAP). “Fiber APs” collectively refers to the CAP H, CAP M, and the Fiber
CAP L. When information pertains to a specific AP type, that AP will be identified.

CommScope Era™ High Power Carrier Access Point Installation Guide M0201AKB
Page 4 © March 2019 CommScope, Inc.
CAP H Overview

CAP H O VERVIEW
This installation guide describes the High Power Carrier Access Point (CAP H), which interfaces with a Classic
CAN or TEN via an optical link. This allows the CAP H to provide data over Single-Mode Fiber (SMF), or
Multi-Mode Fiber (MMF). Power for a CAP H is provided over internal AC/DC (AC version) or DC (DC version).
On the downlink, the CAP H converts data arriving at the CAP H to analog signals and sends them to the
Antenna port. On the uplink, received signals are digitized and serialized into data streams, which are sent
back to the Classic CAN or TEN.
Figure 1 on page 5 shows how a CAP H can be deployed in an Era system.

Node B
CAP H CAP H

CAP H

e-POI

TEN

CAP H
Classic
CAN

Fiber

CAP H

CAP H

Figure 1. CAP H in an Era System

The CAP H
• is actively cooled and operates within the range of:
– -33 °C to +50 °C
– -27 °F to +122 °F
• is rated for indoor and outdoor installations (IP66 and IP67)
• Typical power consumption (4 band Units, exemplary):
– 450 W (room temperature, idle)
– 990 W (maximum temperature, fully loaded).

M0201AKB CommScope Era™ High Power Carrier Access Point Installation Guide — Preliminary
© March 2019 CommScope, Inc. Page 5
CAP H Overview

CAP H Connectors and Status LED


The CAP H connectors and Status LED are described in the following sections:
• "Connectors and Status LED on Models with One Antenna" on page 6
• "Connectors and Status LED on Models with Two Antenna Connectors" on page 9.

Connectors and Status LED on Models with One Antenna


• Figure 2 shows the connectors on an AC version of the CAP H that has one antenna connector.
• Table 2 on page 7 maps the callouts in Figure 2 and Figure 3 on page 8 and describes the connectors and
STATUS LED.
• Figure 3 on page 8 shows the connectors on a DC version of the CAP H that has one antenna connector.

Do not remove caps from any of the connectors until instructed to do so.

8
3

7 6

Figure 2. Location of Connectors and LED on AC Version with One Antenna Connector

CommScope Era™ High Power Carrier Access Point Installation Guide M0201AKB
Page 6 © March 2019 CommScope, Inc.
CAP H Overview

The “REF #” column in Table 2 refers to the callouts in Figure 2 on page 6 and Figure 3 on page 8.

Table 2. Function of Connectors and Status LED Models with One Antenna Connector

REF # Label Description Function


1 A RJ45 Auxiliary port Connects to external Ethernet devices such as WiFi and IP cameras. Cabling is via the
appropriate CAT cable for the protocol; this model supports a 1000 BASE-T and 802.3at
Class 4 Power over Cat6A Ethernet connection. Maximum attached cable length is 3
meters (9.8 feet), per 802.3ATclass4 standards. For information on the Auxiliary port
in cascades, see "CAP H Installation and Cascade Rules" on page 20. The Auxiliary port
ships with factory-installed EMI/weatherproof plug and must remain plugged if not in
use; graphic shows an OCTIS connector (PN 7760652) in black.
2 1 Optical Port 1 Can be one of the following:
• Connects to a Primary CAP H to a Classic CAN or TEN to provide the main signal
interface. Optical transport occurs over Single Mode Fiber (SMF) or Multi Mode
Fiber (MMF). Requires Optical OCTIS Kit (PN 7770612); Optical Port 1 ships with a
dust cap that can be discarded upon unit installation.
• Connects a Secondary CAP H to Optical Port 2 of the Primary CAP H.
3 2 Optical Port 2 Connects to an optional cascaded secondary CAP H via an Optical OCTIS Kit (PN
(Not supported by current software, 7770612). Optical transport occurs over Single Mode Fiber (SMF) or Multi Mode Fiber
but will be supported in a future (MMF). Optical Port 2 ships with factory-installed EMI/weatherproof plug, and must
software version.) remain plugged if not in use.
4 STATUS Status LED Provides a visual indication of the status of the CAP H; see "Using the Status LED to
Determine State of the CAP H" on page 47.
5 LOCAL Mini USB network port Provides a local connection to a laptop. This port is not required for normal operation
of the unit and should only be used when requested by CommScope Technical
Support.
6 • AC version—One M8 bolt, hex nut, Provides earth ground for the CAP H chassis.
and washers
• DC version—Two M6 bolt, hex nut,
and washers
7 MAINS Power connector • AC version—Provides the power to CAP H models that use standard AC (100 to 240
Vac) power.
• DC version—Provides the power to CAP H models that use DC (-60 to -48 Vdc)
power.
8 ANT 4.3-10 RF connector Transmits and receives signals to and from distributed antennas. This RF port can be
connected directly to an antenna (using RF jumper cables) or through splitters,
allowing additional antennas to be fed by the CAP H.

M0201AKB CommScope Era™ High Power Carrier Access Point Installation Guide — Preliminary
© March 2019 CommScope, Inc. Page 7
CAP H Overview

4
8

7 5

Figure 3. Location of Connectors and Status LED on DC Version with One Antenna Connector

CommScope Era™ High Power Carrier Access Point Installation Guide M0201AKB
Page 8 © March 2019 CommScope, Inc.
CAP H Overview

Connectors and Status LED on Models with Two Antenna Connectors


• Figure 4 shows the connectors on an AC version with two antenna connectors.
• Table 3 on page 10 maps the callouts in Figure 4 and Figure 5 on page 11 and describes the connectors
and STATUS LED.
• Figure 5 on page 11 shows the connectors on a DC version with two antenna connectors.

Do not remove caps from any of the connectors until instructed to do so.

1
9

8
5

7 6

Figure 4. Location of Connectors and Status LED on AC Version with Two Antenna Connectors

M0201AKB CommScope Era™ High Power Carrier Access Point Installation Guide — Preliminary
© March 2019 CommScope, Inc. Page 9
CAP H Overview

The “REF #” column in Table 2 refers to the callouts in Figure 2 on page 6 and Figure 5 on page 11.

Table 3. Function of the Connectors and Status LED Models with Two Antenna Connectors

REF # Label Description Function


1 A RJ45 Auxiliary port Connects to external Ethernet devices such as WiFi and IP cameras. Cabling is via the
appropriate CAT cable for the protocol; this model supports a 1000 BASE-T and 802.3at
Class 4 Power over Cat6A Ethernet connection. Maximum attached cable length is 3
meters (9.8 feet), per 802.3ATclass4 standards. For information on the Auxiliary port
in cascades, see "CAP H Installation and Cascade Rules" on page 20. The Auxiliary port
ships with factory-installed EMI/weatherproof plug, and must remain plugged if not in
use; graphic shows an OCTIS connector (PN 7760652) in black.
2 1 Optical Port 1 Can be one of the following:
• Connects to a Primary CAP H to a Classic CAN or TEN to provide the main signal
interface. Optical transport occurs over Single Mode Fiber (SMF) or Multi Mode
Fiber (MMF). Requires Optical OCTIS Kit (PN 7770612); Optical Port 1 ships with a
dust cap that can be discarded upon unit installation.
• Connects a Secondary CAP H to Optical Port 2 of the Primary CAP H.
3 2 Optical Port 2 Connects to an optional cascaded secondary CAP H via an Optical OCTIS Kit (PN
(Not supported by current software, 7770612). Optical transport occurs over Single Mode Fiber (SMF) or Multi Mode Fiber
but will be supported in a future (MMF). Optical Port 2 ships with factory-installed EMI/weatherproof plug, and must
software version.) remain plugged if not in use.
4 STATUS Status LED Provides a visual indication of the status of the CAP H; see "Using the Status LED to
Determine State of the CAP H" on page 47.
5 LOCAL Mini USB network port Provides a local connection to a laptop. This port is not required for normal operation
of the unit, and should only be used when requested by CommScope Technical
Support.
6 • AC version—One M8 bolt, hex nut, Provides earth ground for the CAP H chassis.
and washers
• DC version—Two M6 bolt, hex nut,
and washers
7 MAINS Power connector • AC version—Provides the power to CAP H models that use standard AC (100 to 240
Vac) power.
• DC version—Provides the power to CAP H models that use DC (-60 to -48 Vdc)
power.
8 ANT2 Connect to two separate external antennas or to two ports on a cross-polarized dual
9 ANT1 antenna via 50 coaxial cable. Each connector supports two RF bands; see "Connect
4.3-10 RF connector the Antenna Cable" on page 34. These RF ports can be connected directly to an
antenna (using RF jumper cables) or through splitters, allowing additional antennas to
be fed by the CAP H.

CommScope Era™ High Power Carrier Access Point Installation Guide M0201AKB
Page 10 © March 2019 CommScope, Inc.
CAP H Overview

1
9

3
7

Figure 5. Location of Connectors and Status LED on DC Version with Two Antenna Connectors

M0201AKB CommScope Era™ High Power Carrier Access Point Installation Guide — Preliminary
© March 2019 CommScope, Inc. Page 11
CAP H Overview

CAP H Accessory Options


The following sections describe hardware options for the CAP H.

Mounting Kits
You must order one of following mounting kits, as appropriate for this installation. The mounting kit must be
ordered separately; it is not contained with the standard equipment.
• Wall Mounting Kit (CommScope Part Number 7661581), includes the following:
– One Top Mounting Bracket
– One Bottom Mounting Bracket
– Four M8x25 screws
– Four split-lock washers
– Four 8.4 mm flat washers.
• Pole Mounting Kit (CommScope Part Number 7661538), includes the following:
– One Top Mounting Bracket with Screw Band
– One Bottom Mounting Bracket with Screw Band
– Two Worm-gear clamps
– Four M8x25 screws
– Four split-lock washers
– Four 8.4 mm flat washers.

CommScope Era™ High Power Carrier Access Point Installation Guide M0201AKB
Page 12 © March 2019 CommScope, Inc.
CAP H Overview

OCTIS Kits
All CAP H units include one OCTIS1 Kit for the primary interface to a Classic CAN or TEN that CAP H plugs into
the CAP H Optical Port 1. You can order an additional OCTIS Kit, which would allow you to cascade two
CAP Hs via Optical Port 2, or to attach an auxiliary Ethernet device via the AUX Port. Table 4 identifies the
OCTIS Kit options.

CAP H cascading using Optical Port 2 is not supported by the current software version but is planned for
a future software version. Auxiliary Ethernet devices are not supported by the current software version.

Table 4. CAP H OCTIS Kits

CommScope
Kit Name Description
PN
Optical OCTIS Kit 7770612 Use as follows:
• Optical Port 1—to connect the CAP H to a Classic
CAN or TEN.
• Optical Port 2—to cascade a second CAP H. (Not
supported by current software.)
• Ships with the following grommets:
– 6mm nominal diameter for use with cables
with OD range from 4.8-5.8
– 7mm nominal diameter for use with cables
with OD range from 5.8-6.8
– 8mm nominal diameter for use with cables
with OD range from 6.8-7.8
Ethernet OCTIS Kit 7760652 Use to attach an auxiliary Ethernet device.

Fiber/Cable 7823597 Use to protect fibers or cables; is 2m (78.7”) long.


Protective Kit f. OCTIS

1 OCTIS is a trademark of RADIALL.

M0201AKB CommScope Era™ High Power Carrier Access Point Installation Guide — Preliminary
© March 2019 CommScope, Inc. Page 13
Safely Working with a CAP H

S AFELY W ORKING WITH A CAP H


The following sections provide important information that you should read and know before working with
the CAP H. Observe all cautions and warnings listed in this section and elsewhere in this installation guide.

RF Safety Cautions

This system is a RF Transmitter and continuously emits RF energy. Maintain a minimum clearance from
the antenna as specified in Table 6 while the system is operating. Whenever possible, power down the
CAP H before servicing the antenna.

Only license holders for the respective frequency range are allowed to operate this unit.

Do not operate the CAP H without terminating the antenna connectors. The antenna connectors may be
terminated by connecting them to their respective antennas or to a dummy load.

Health and Safety Precautions

Electrical hazard. Danger of death or fatal injury from electrical current. Obey all general and regional
installation and safety regulations relating to work on high voltage installations, as well as regulations
covering correct use of tools and personal protective equipment.

Laser radiation. Risk of eye injury in operation. Do not stare into the laser beam; do not view the laser
beam directly or with optical instruments.

High frequency radiation in operation. Risk of health hazards associated with radiation from the
antenna(s) connected to the unit. Implement prevention measures to avoid the possibility of close
proximity to the antenna(s) while in operation.

Risk of injury by the considerable weight of the unit falling. Ensure there is adequate manpower to handle
the weight of the system.

Risk of serious personal injury by equipment falling due to improper installation. The installer must verify
the following.
• There is adequate manpower to handle the weight of the system during installation.
• That the supporting surface will safely support the combined load of the electronic equipment and all
attached hardware and components.
• When wall mounting a CAP H, the wall anchors (screws and anchors) used to mount the CAP H should
be appropriate for the wall structure/material.

CommScope Era™ High Power Carrier Access Point Installation Guide M0201AKB
Page 14 © March 2019 CommScope, Inc.
Safely Working with a CAP H

Property Damage Warnings

Only suitably qualified personnel are allowed to work on this unit and only after becoming familiar with
all safety notices, installation, operation and maintenance procedures contained in this installation guide.

Keep operating instructions within easy reach and make them available to all users.

Only license holders for the respective frequency range are allowed to operate this unit.

When opening the CAP H, do not damage the warranty labels on the internal devices. The warranty is void
if the seals are broken.

Make sure the repeater settings are correct for the intended use (refer to the manufacturer product
information) and regulatory requirements are met. Do not carry out any modifications or fit any spare
parts, which are not sold or recommended by the manufacturer.

Due to power dissipation, the CAP H may reach a very high temperature. Ensure sufficient airflow for
ventilation. Do not operate this equipment on or close to flammable materials. Use caution when
servicing the CAP H.

Although the CAP H is internally protected against overvoltage, it is strongly recommended to ground
(earth) the antenna cables close to the antenna connectors of the unit for protection against atmospheric
discharge. In areas with strong lightning, it is strongly recommended to install additional lightning
protection.

Guard Against Damage from Electro-Static Discharge


Electro-Static Discharge (ESD) can damage electronic components. To prevent ESD damage, always wear
an ESD wrist strap when working with Era hardware components. Not all Era hardware requires
grounding. For those hardware components for which grounding is required, connect the ground wire on
the ESD wrist strap to an earth ground source before touching the component. Wear the wrist strap the
entire time that you work with the hardware.

M0201AKB CommScope Era™ High Power Carrier Access Point Installation Guide — Preliminary
© March 2019 CommScope, Inc. Page 15
Safely Working with a CAP H

General Installation Safety Requirements


Wet conditions increase the potential for receiving an electrical shock when installing or using electrically
powered equipment. To prevent electrical shock, never install or use electrical equipment in a wet
location or during a lightning storm.

Do not remove caps from any of the connectors until instructed to do so.

Read and observe all the warning labels attached to the unit. Make sure that all warning labels are kept
in a legible condition. Replace any missing or damaged labels.

Compliance
1 Notice: For installations, which have to comply with FCC RF exposure requirements, the antenna
selection and installation must be completed in a way to ensure compliance with those FCC requirements.
Depending on the RF frequency, rated output power, antenna gain, and the loss between the repeater and
antenna, the minimum distance D to be maintained between the antenna location and human beings is
calculated according to this formula:

P[ mW ]
D[ cm ] 
4    PD[ mW / cm 2 ]

where
• P (mW) is the radiated power at the antenna, i.e. the max. rated repeater output power in addition to
the antenna gain minus the loss between the repeater and the antenna.
• PD (mW/cm²) is the allowed Power Density limit acc. to 47 CFR 1.1310 (B) for general population /
uncontrolled exposures which is
– f (MHz) / 1500 for frequencies from 300MHz to 1500MHz
– 1 for frequencies from 1500MHz to 100,000MHz
RF exposure compliance may need to be addressed at the time of licensing, as required by the responsible
FCC Bureau(s), including antenna co-location requirements of 1.1307(b)(3).
2 Notice: For installations which have to comply with European EN50385 exposure compliance
requirements, the following Power Density limits/guidelines (mW/cm²) according to ICNIRP are valid:
• 0.2 for frequencies from 10 MHz to 400 MHz
• F (MHz) / 2000 for frequencies from 400 MHz to 2 GHz
• 1 for frequencies from 2 GHz to 300 GHz
3 Notice: Installation of this equipment is in full responsibility of the installer, who has also the
responsibility, that cables and couplers are calculated into the maximum gain of the antennas, so that this
value, which is filed in the FCC Grant and can be requested from the FCC data base, is not exceeded. The
industrial boosters are shipped only as a naked booster without any installation devices or antennas as it
needs for professional installation.

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Safely Working with a CAP H

4 Notice: For installations which have to comply with FCC/ISED requirements:


English:
This device complies with FCC Part 15. Operation is subject to the following two conditions: (1) this
device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
This device complies with Health Canada's Safety Code. The installer of this device should ensure that RF
radiation is not emitted in excess of the Health Canada's requirement. Information can be obtained at
http://www.hc-sc.gc.ca/ewh-semt/pubs/radiation/radio_guide-lignes_direct-eng.php.
Changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate the equipment.
Antenna Stmt for ISED:
This device has been designated to operate with the antennas having a maximum gain of 9 dBi. Antennas
having a gain greater than 9 dBi are prohibited for use with this device without consent by ISED
regulators. The required antenna impedance is 50 ohms.
The antenna(s) used for this transmitter must be installed to provide a minimum separation distance (as
specified in Table 6) from all persons and must not be co-located or operating in conjunction with any
other antenna or transmitter. Users and installers must be provided with antenna installation
instructions and transmitter operating conditions for satisfying RF exposure compliance.
French:
Cet appareil est conforme à FCC Partie15. Son utilisation est soumise à Les deux conditions suivantes: (1)
cet appareil ne peut pas provoquer d'interfé rences et (2) cet appareil doit accepter Toute interfé rence, y
compris les interfé rences qui peuvent causer un mauvais fonctionnement du dispositif.
Cet appareil est conforme avec Santé Canada Code de sé curité 6. Le programme d'installation de cet
appareil doit s'assurer que les rayonnements RF n'est pas é mis au-delà de I'exigence de Santé Canada. Les
informations peuvent ê tre obtenues:
http://www.hc-sc.gc.ca/ewh-semt/pubs/radiation/radio_guide-lignes_direct-eng.php
Les changements ou modifications non expressé ment approuvé s par la partie responsable de la
conformité pourraient annuler l'autorité de l'utilisateur à utiliser cet é quipement.
Antenne Stmt pour ISDE:
Ce dispositif a é té dé signé pour fonctionner avec les antennes ayant un gain maximal de 9 dBi. Antennes
ayant un gain plus grand que 9 dBi sont interdites pour une utilisation avec cet appareil sans le
consentement des organismes de ré glementation d'ISDE. L'impé dance d'antenne requise est 50 ohms.
L'antenne (s) utilisé pour cet é metteur doit ê tre installé pour fournir une distance de sé paration minimale
(comme indiqué dans le Table 6) par rapport à toute personnes et ne doit pas ê tre co-localisé es ou
opé rant en conjonction avec une autre antenne ou é metteur. Les utilisateurs et les installateurs doivent
ê tre fournis avec des instructions d'installation de l'antenne et des conditions de fonctionnement de
l'é metteur pour satisfaire la conformité aux expositions RF.
5 Notice: The unit complies with Overvoltage Category II. It also complies with the surge requirement
according to EN 61000-4-5 (fine protection); however, installation of an additional medium (via local
supply connection) and/or coarse protection (external surge protection) is recommended depending on
the individual application in order to avoid damage caused by overcurrent.
For Canada and US, components used to reduce the Overvoltage Category shall comply with the
requirements of IEC 61643-series. As an alternative, components used to reduce the Overvoltage
Category may comply with ANSI/IEEE C62.11, CSA Certification Notice No. 516, CSA C22.2 No. 1, or UL
1449. Suitability of the component for the application shall be determined for the intended installation.

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Safely Working with a CAP H

6 Notice: Corresponding local particularities and regulations must be observed. For national deviations,
please refer to the respective documents included in the manual CD that is delivered with the unit.
7 Note: For a Class B digital device or peripheral:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced RF technician for help
8 Notice: For a Class A digital device or peripheral.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
9 Note: This unit complies with European standard EN60950-1 / EN62368-1.
10 Notice: For the operation of PLMR services in the 758 – 768 MHz band, the CAP-H AP should be connected
to a feeder cable and antenna that have an overall maximum gain of -15 dBd.

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Safely Working with a CAP H

Equipment Symbols Used / Compliance


Please observe the meanings of the following symbols used in our equipment and the compliance warnings
listed in Table 5.

Table 5. Compliance Labels

Symbol Compliance Meaning


For industrial (Part 20) signal booster:
WARNING: This is NOT a CONSUMER device. It is designed for installation by FCC LICENSEES and
QUALIFIED INSTALLERS. You MUST have an FCC LICENSE or express consent of an FCC Licensee to
operate this device. Unauthorized use may result in significant forfeiture penalties, including
penalties in excess of $100,000 for each continuing violation.
— FCC For (Part 90) signal booster:
WARNING: This is NOT a CONSUMER device. It is designed for installation by FCC LICENSEES and
QUALIFIED INSTALLERS. You MUST have an FCC LICENSE or express consent of an FCC Licensee to
operate this device. You MUST register Class B signal boosters (as defined in 47 CFR 90.219) online
at www.fcc.gov/signal-boosters/registration. Unauthorized use may result in significant forfeiture
penalties, including penalties in excess of $100,000 for each continuing violation.
WARNING: This is NOT a CONSUMER device. It is designed for installation by an installer approved
by an ISED licensee. You MUST have an ISED LICENCE or the express consent of an ISED licensee to
operate this device.
— ISED AVERTISSEMENT: Ce produit N'EST PAS un appareil de CONSOMMATION. Il est conçu pour être
installé par un installateur approuvé par un titulaire de licence d'ISDE. Pour utiliser cet appareil,
vous DEVEZ détenir une LICENCE d'ISDE ou avoir obtenu le consentement exprès d'un titulaire de
licence autorisé par ISDE.
To be sold exclusively to mobile operators or authorized installers - no harmonized frequency
CE bands, operation requires license. Intended use: EU and EFTA countries.
Indicates conformity with the RED directive 2014/53/EU and/or RoHS directive 2011/65/EU.
Indicates conformity with the RED directive 2014/53/EU and RoHS directive 2011/65/EU certified
CE
by the notified body no. 0700.

Required Antenna Distances


Table 6. Required Antenna Distances

Minimum Distance
Antenna gain
CAP H Model without cable FCC ISED
loss [dBi]
m inches m inches
CAP H 17E/17E/19/19 9 2.243 88.31 3.256 128.19
CAP H 7E/80-85/17E/19 9 2.705 106.5 3.923 154.45

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Installing a CAP H

I NSTALLING A CAP H
The following sections guide you through the installation of a CAP H. Pay attention to all cautions and follow
the steps in the order presented.

CAP H Installation and Cascade Rules


Support for cascading of CAP H APs is not currently supported. This feature is planned for Era Software
V2.7 and above.

• When installing a CAP H, you must observe the following rules.


– The CAP H connects via its Optical Port 1 to an OPT Card in a Classic CAN or TEN.
– You can only install the OPT Card in Slots L1- L4.
– You can connect up to 4 CAP Hs per OPT Card, for a total of 16 CAP Hs.
– You can connect up to 4 Primary CAP Hs per OPT Card, and then connect one Secondary CAP H to each
Primary CAP H, for a total of 32 CAP Hs. (Requires SW version v2.7or higher when available).
• When cascading a Secondary CAP H (Requires SW version v2.7or higher when available), you must
observe the following rules.
– In a cascade, the CAP H connected directly to a Classic CAN or TEN is the Primary CAP H, and the
CAP H that connects to the Primary CAP H is the Secondary CAP H.
– To cascade two CAP Hs, connect the fiber-optic cable from Optical Port 2 of the Primary CAP H to
Optical Port 1 of the Secondary CAP H.
– You connect CAP Hs to an OPT Card in a Classic CAN or TEN. Each OPT Card has four 10 Gbps ports
(labeled 1 - 4) for fiber connections.
 The OPT Card can only be installed in Slots L1 - L4 of a Classic CAN or TEN.
 You can connect up to 4 CAP Hs per OPT Card for a total of 16.
– The total 320 MHz RF bandwidth is shared between the two cascaded units, but can be shared
unevenly; that is, with more bandwidth going to either the Primary or Secondary CAP H-either CAP H
can transmit all the 320 MHz RF bandwidth or any subset of it.
– The Primary and Secondary CAP Hs power up as soon as power is applied to them. In a cascade, the
GUI discovers and readies the Primary CAP H for RF first, and then the Secondary CAP H will be
discovered and readied for RF.

Prepare for Installation


Do the following before beginning installation.
• Review and know the cautions in "Safely Working with a CAP H" on page 14.
• Review the system design plan.
• Identify and obtain all tools and materials required to complete the installation; see "Recommended Tools
and Material" on page 21

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Installing a CAP H

Recommended Tools and Material


• Electrostatic Discharge (ESD) wrist strap
• Drill and bits that can penetrate the selected mounting surface
• 13mm wrench, used for wall or pole mounting the CAP H
• One of two mounting kits, which is ordered separately (see "CAP H Accessory Options" on page 12)
• Earth-bonding cable to ground the CAP H chassis
• Fiber cleaning equipment: Isopropyl alcohol, compressed air, lint-free wipe, and cotton buds.

Unpack and Inspect the CAP H and Optional Accessories


1 Inspect the exterior of the shipping container(s) for evidence of rough handling that may have damaged
the components in the container.
2 Unpack each container while carefully checking the contents for damage and verify with the packing slip.
3 If damage is found or parts are missing, file a claim with the commercial carrier and notify CommScope
Technical Support (see "CMS Global Technical Support" on page 53). Save the damaged cartons for
inspection by the carrier.
4 Save all shipping containers for use if the equipment requires shipment at a future date.

Installation Cautions

Read and observe all cautions listed in "Safely Working with a CAP H" on page 14.

Do not install the unit in a way or at a place where the specifications outlined in the Environmental and
Safety Specifications leaflet of the supplier are not met.

Due to power dissipation, the CAP H may reach a very high temperature. Ensure sufficient airflow for
ventilation. Do not operate this equipment on or close to flammable materials. Use caution when
servicing the CAP H.

Exceeding the specified load limits may cause the loss of warranty.

When connecting and mounting the CAP H cables, ensure that no water can penetrate the unit chassis
through these cables.

Ensure that there is free access to the electrical connections as well as to the cabinet. The approved
bending radius of the connected cables must not be exceeded. See "Determine the Mounting Site" on
page 23.

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Installing a CAP H

If any different or additional mounting material is used, ensure that the mounting remains as safe as the
mounting designed by the manufacturer. The specifications for stationary use of the CAP H must not be
exceeded. Ensure that the static and dynamic strengths are adequate for the environmental conditions of
the site. The mounting itself must not vibrate, swing or move in any way that might cause damage to the
CAP H.

A spacing of 50 mm (1.97 inch) around the unit is required.

To ensure sufficient airflow when mounting the CAP H in enclosed spaces, two lid openings (one for the
air inlet and the other for the air outlet) must be provided. Do not block these air inlets and outlets when
mounting the CAP H. The size of each opening must equal at least 18 x 18 cm (> 300 cm2). Ensure that
there is no thermal short circuit between the air inlet and air outlet. Make sure free airflow is not
deflected or otherwise obstructed.

Observe all additional rules or restrictions regarding mounting that apply to specific CAP H types. For
details refer to the mechanical specifications in the data sheet for the unit. Install the unit vertically with
the Fan Unit at the top. A maximum tilt angle of 25° from a vertical position must be maintained, as shown
in the following illustration.

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Installing a CAP H

Determine the Mounting Site


When deciding on a suitable mounting site, observe the following rules.
• The CAP H is suitable for installation indoors or outdoors.
• Use the weights listed in Table 7 to determine a site that can bear the weight of the CAP H that is being
installed, where:
– The “Maximum Lift Weight” is the highest weight that must be lifted during installation. (An installer
should lift the CAP H components one at a time, not a wholly configured CAP H.)
– The “Total Hanging Weight” is the weight of the CAP H, including the weight of the Mounting Bracket,
minus the weight of the external cables and connectors, that the mounting site must be able to
support.
Table 7. Maximum CAP H Installation Weights

CAP H installed with this option … Maximum Lift Weight Total Hanging Weight

Mounting Kit Part Number kg lbs. kg lbs.


Pole 7661538 29 63.93 31 68.3
Wall 7661581 29 63.93 31 68.3

• Use the dimensions shown in Table 8 and Figure 6 on page 24 to determine the mounting site.

Table 8. Key to Figure 6 on page 24

Key Description Key Description


1 Minimum 198 mm (7.8”) 12 Minimum free space is 100 mm (3.94”) with OCTIS Kit
2 Minimum 75 mm (2.95”) 13 Minimum free space is 220 mm (8.66”) with Protective Tube Kit
3 O 12.5 mm (.5”) 14 824 mm (32.44”)
4 Power IN cable 15 782 mm (30.79”)
5 R45 min. 16 176 mm (6.93”)
6 OCTIS Kit 17 Free Area for Airflow IN: A AIR/IN .30000 mm2
7 Protective Tube Kit 18 20.2 mm (.80”)
8 Minimum R100mm (3.9”) 19 12 mm (.47”)
9 21.5 mm (.85”) 20 24 mm (.94”)
10 80 mm (3.15”) 21 125 mm (4.92”)
11 9 mm (.35”)

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Installing a CAP H

18 21
16 20

17
19 17

14 15

9
4 5 10 12
2
3 13
11

7
1

Figure 6. Required Space to Mount a CAP H

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Wall Mounting a CAP H


This procedure tells you how to mount the CAP H to a wall using the Wall Mounting Kit (CommScope Part
Number 7661581).

It is the responsibility of the installer to verify that the supporting surface will safely support the combined
load of the electronic equipment and all attached hardware and components and to ensure that the CAP H
is safely and securely mounted.

1 Mark the position of the drilling holes. The following graphic shows the location of the mounting holes
and the pitch of the CAP H during the mounting procedure.

135mm
(5.31”)

Minimum:
775 mm (30.51”)
Maximum
788 mm (31”)

Mounng Hole Locaons Mounng Pitch

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Installing a CAP H

2 Drill four holes (two holes per bracket) at the positions marked in Step 1.
3 Insert anchors in each of the holes drilled in Step 2.

The anchors are not included with the CAP H shipment as the suitable type depends on the wall material).
Anchors should be used for all wall mountings, except for when mounting to a wooden wall.

4 Mount the brackets (A) to the wall using the M8x20 screws (B), split-lock washers (C) and flat washers
(D) so that the flat washers are against the mounting bracket:

D
C
B

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Installing a CAP H

5 Do the following to mount the CAP H in the Wall Mount Bracket.


a Hang the CAP H in the upper bracket.
b Push the CAP H into to the lower bracket (A), and then fasten it to the lower bracket using two M8x20
screws (B), split-lock washers (C) and flat washers (D) so that the flat washers are against the
mounting bracket; torque to 27 N-m.

A
B
C
D

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Installing a CAP H

Pole Mounting a CAP H


This procedure tells you how to mount the CAP H to a wall using the Pole Mounting Kit (CommScope Part
Number 7661538).

It is the responsibility of the installer to verify that the pole will safely support the combined load of the
electronic equipment and all attached hardware and components and to ensure that the CAP H is safely
and securely mounted.

The maximum diameter of the pole or column cannot exceed 120 mm (4.7 inch).

f
um o
Maxim (4.7”)
m
120 m

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Installing a CAP H

1 Mark the position of where the screw bands should be attached to the pole, as shown in the following
graphic, which also shows the pole-mounting pitches.

Minimum:
775 mm
(30.51”)

Maximum
788 mm
(31”)

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Installing a CAP H

2 Use two screw bands (B) for the upper and one for the lower bracket to fasten the two brackets (A) to the
pole, as shown below.

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Installing a CAP H

3 Place the bands around the pole or post and feed the loose end into the lock and tighten the slotted screw
securely. When the screw is turned clockwise, it acts as a worm drive and pulls the threads of the band,
causing the band to tighten around the pole.

When fastening the brackets, make sure that they are installed congruently and not at an angle to each
other. To determine the distance between the clamps, refer to Step 1 on page 29.

4 Do the following to mount the CAP H in the Pole Mount Bracket.


a Hang the CAP H in the upper bracket.
b Push the CAP H into to the lower bracket, and then fasten it to the lower bracket with two M8x25
screws (C), split-lock washers (D) and flat washers (E), as shown below; torque to 27 N-m.

E
D
C

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Installing a CAP H

Install the CAP H Cables


The following sections tell you how to cable the CAP H. Follow the procedures in the order in which they are
given.

Ground the CAP H

The CAP H must be grounded.

Do not use the grounding bolts to connect an external device.

1 Connect an earth-bonding cable to the grounding bolt connections on the outside of the CAP H chassis, as
shown in the graphic to the right.
• AC versions will have one M8 bolt; see Figure 2 on page 6.
• DC versions will have two M6 bolts; see Figure 5 on page 11.

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Installing a CAP H

2 Connect the earth-bonding cable as shown in the graphic to the right.


a Loosen the hex nut, and then connect the earth-bonding cable between the two washers.
b Refasten all parts by tightening the hex nut.
c Connect the other end of the earth-bonding cable to a suitable permanent ground.

Flat washers

Locking ring

M8x30 set screw M8 Hex nut

M8 Hex nut

Contact washer

Earth-Bonding cable

Ground of a second unit in a cascade must be connected to the same equipotential bonding terminal as
the Primary CAP H. Use bonding cables of the same length, as short as possible, and with a large wire cross
section. Follow local electrical code practices.

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Installing a CAP H

Connect the Antenna Cable


The following information regarding antenna mapping and is relevant to all CAP H variants.
• For Non-MIMO bands, there is no channel mapping option for the transceiver/antenna port. The
transceiver/antenna port relationship is fixed in hardware.
• For MIMO bands, the Era GUI maps MIMO channels according to their AP designation:
– AP0 to antenna port ANT1
– AP1 to antenna port ANT2.
• When using SISO channels on a CAP H that supports MIMO, the system will automatically balance the
number of channels between the two antenna ports, where the first SISO channel is mapped to ANT1, the
second SISO channel is mapped to ANT2, and so on.
• Use Table 9 to determine how to connect to the antenna correctly for each CAP H variation.

Table 9. Mapping CAP H Models to Antennas

Part Number Model Name ANT or ANT 1 ANT 2


7772983-xxxx CAP H 8/9/18/21 8/9/18/21 Not Applicable
7821740-xxxx CAP H 9/18/21/26 9/18/21/26 Not Applicable
7825719-xxxx CAP H 7E/80-85/17E/19 7E/80-85/17E/19 Not Applicable
7825730-xxxx CAP H 17E/17E/19/19 17E/19 (MAIN) 17E/19 (MIMO)

When attaching the antenna cable connector, refer to the corresponding documentation of the connector
manufacturer. The bending radius of the antenna cable must remain within the given specifications. Observe
all cautions listed below.

Make sure that the fiber cable used meets the RF and environmental requirements for this installation.

Use an appropriate torque wrench for the 4.3-10 type connectors (5 N-m, 44 in lb) with 22mm (7/8) in
opening.
Do NOT use your hands or any other tool (such as a pair of pliers). This might cause damage to the
connector and lead to a malfunction of the CAP H.

To minimize passive inter-modulation (PIM) distortion, pay attention to the physical condition of the
connector junctions:
• Do not use connectors that show signs of corrosion on the metal surface.
• Prevent the ingress of water or dirt into the connector.
• Use protective caps for the connectors when not mounted.
• Before mounting follow the steps in "Clean the RF Cable Connectors" on page 35.
• Attach and torque the connectors properly.
• Avoid metallic abrasion when mounting the connectors by only screwing the connecting nut, but not
turning the whole connector.
• Use a torque wrench to fasten the connector, as described above.

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Installing a CAP H

Clean the RF Cable Connectors


This section tells you how to clean RF cable connectors. The graphics in this section illustrate the cleaning
procedure and do not show the CAP H.

This procedure requires the use of compressed air. Wear protective clothing—especially protective
glasses—to protect against injury from flying particles.

This procedure requires the use of flammable material. There is a risk of fire. Keep away from sources of
ignition.

This procedure requires the use of eye irritant product. There is a risk of eye irritation. Avoid contact with
eyes and skin. Wear protective clothing—especially protective glasses.

Do the following to clean the RF cable connectors.

1 Gather the following cleaning tools:


• Isopropyl alcohol
• Compressed air
• Lint-free wipe
• Cotton buds.

2 Remove the protective cap from the RF connector.

3 Use compressed air to remove metal chips and small particles


from the mating and inner surfaces of the connector.

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Installing a CAP H

4 Use a lint-free wipe drenched with isopropyl alcohol to clean the


connector winding.

5 Use a cotton bud drenched with isopropyl alcohol to clean the lip
of the inner ring.

6 Use a cotton bud drenched with isopropyl alcohol to clean the


inside surface of the inner ring.

7 Use a cotton bud drenched with isopropyl alcohol to clean the


inside of the center conductor spring tines.

8 Remove the protective caps from the unit connector and then
clean it the same way that you cleaned the cable connector.

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Installing a CAP H

9 Use compressed air to remove metal chips and small particles


from the mating and inner surfaces of the connector.

10 Use a lint-free wipe drenched with isopropyl alcohol to clean the


winding area.

11 Use a cotton bud drenched with isopropyl alcohol to clean the


inside mating surface of the inner ring.

12 Use a cotton bud drenched with isopropyl alcohol to clean the


outside surface of the center pin.

Assemble the Antenna Cable Connector


The graphics in this section illustrate how to assemble the antenna cable connector and do not show the
CAP H.

1 Gather the following tools:


• Torque wrench
• Adjustable counter wrench.

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Installing a CAP H

2 Join the connectors and turn the coupling nut until the thread
grips.

3 Push in the connector until it clicks.

4 Fasten the coupling nut hand-tight. Do not turn the connector but
the coupling nut only.

5 Retain the cable connector with the counter wrench (A) and fasten
the coupling nut with the torque wrench (B) until the torque is
applied (torque wrench clicks).
Note that for angled antenna connectors you should use your
hand to retain the cable connector and fasten the coupling nut
with the torque wrench. Make sure only the coupling nut is
turned, not the cable connector.

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Installing a CAP H

Connect the Optical Fiber


1 Contact your local CommScope sales representative to obtain the following components, as required, for
this installation.
• Per the installation plan, obtain either Single Mode Fiber (SMF) or Multi Mode Fiber (MMF) that is of
sufficient length to reach from the CAP H to a Classic CAN or TEN.
• All CAP Hs ship with the required Optical OCTIS Kit (PN 7770612). If cascading a Secondary CAP H, a
second Optical OCTIS Kit is required. (Cascading of CAP H APs is not supported in the current
software version.)
• Obtain SFP+ Module pairs (one placed in the TEN and paired with another in the Classic CAN) that are
appropriate for this installation. Table 10 identifies the available SFP+ Modules and the maximum
range for each.

Table 10. Supported SFP+ Modules

CommScope PN Description Maximum Range


7660511 SFP+, 10GBase-SRR, Multi Mode OM3 300m
OM4 400m
7680813 SFP+, 10GBase-LR, Single Mode 10km
7803247 SFP+, 10GBase CWDM-270 40km
7803249 SFP+, 10GBase CWDM-290 40km
7803291 SFP+, 10GBase CWDM-310 40km
7803293 SFP+, 10GBase CWDM-330 40km
7803295 SFP+, 10GBase CWDM-350 40km
7803298 SFP+, 10GBase CWDM-370 40km
7803900 SFP+, 10GBase CWDM-390 40km
7803902 SFP+, 10GBase CWDM-410 40km
7803904 SFP+, 10GBase CWDM-430 40km
7803906 SFP+, 10GBase CWDM-450 40km
7801330 SFP+, 10GBase CWDM-470 40km
7801340 SFP+, 10GBase CWDM-490 40km
7801342 SFP+, 10GBase CWDM-510 40km
7801344 SFP+, 10GBase CWDM-530 40km
7801360 SFP+, 10GBase CWDM-550 40km
7801363 SFP+, 10GBase CWDM-570 40km
7801365 SFP+, 10GBase CWDM-590 40km
7801367 SFP+, 10GBase CWDM-610 40km

• If connecting an external Ethernet device such as WiFi or IP camera, an Ethernet OCTIS Kit
(PN 7760652 RJ-45) and appropriate CAT cable for the protocol to which the CAP H will connect.
(This model supports a 1000 BASE-T and 802.3at Class 3 Power over Cat6A Ethernet connection.)
– A single CAP H can support one auxiliary Ethernet device.
– A cascaded CAP H pair can support one auxiliary device.

M0201AKB CommScope Era™ High Power Carrier Access Point Installation Guide — Preliminary
© March 2019 CommScope, Inc. Page 39
Installing a CAP H

2 Connect the CAP H Optical Port 1 as appropriate for this installation. Note the maximum range listed in
Table 10. See "CAP H Connectors and Status LED" on page 6 for the location of Optical Port 1.
a Remove the dust cap from the CAP H Optical Port 1 connector and the connectors on the SMF or MMF.
b Follow the local cleaning technique to clean Optical Port 1.
c Clean the connectors on the SMF or MMF following the fiber supplier’s recommendations.
d Install the SFP+ connector and Optical OCTIS Kit on the end of the SMF or MMF that will connect to
the CAP H, and then connect that end of the fiber to the CAP H Optical Port 1 connector. (Refer to the
technical data sheet that ships with the OCTIS Kit for further information.)
e Connect the other end of the SMF or MMF to an open port on the OPT Card.
3 Do the following only if cascading a Secondary CAP H, connect Optical Port 2 of the Primary CAP H to
Optical Port 1 of the Secondary CAP H. (Cascading of CAP H APs is not supported in the current
software version.)
a Raise the lever on the EMI/IP67 cap on Optical Port 2 connector and remove the cap.
b Remove the caps from the connectors on the SMF or MMF.
c Follow the local cleaning technique to clean Optical Port 2.
d Clean the connectors on the SMF or MMF following the fiber supplier’s recommendations.
e Install an SFP+ and Optical OCTIS Kit on the end of the fiber that will connect to the Primary CAP Hand
connect that end of the SMF or MMF to the CAP H Optical Port 2 connector.
• Note the maximum range listed in Table 10. See "CAP H Connectors and Status LED" on page 6 for the
location of Optical Port 2.
• Refer to the technical data sheet that ships with the OCTIS Kit for further information.
f Install an SFP+ and Optical OCTIS Kit on the end of the fiber that will connect to the Secondary
CAP Hand connect that end of the SMF or MMF to the CAP H Optical Port 1 connector on the cascaded
Secondary CAP H.

(Optional) Connect an Auxiliary Device


Port A (Auxiliary port) provides a connection for external Ethernet devices such as WiFi and IP cameras. (The
Auxiliary port and external Ethernet devices are not supported in the current software version.)
If appropriate for this installation, do the following to connect an auxiliary device.

Port A must be plugged if not in use.

1 Raise the lever on the EMI/IP67 cap on Port A and remove the cap (for the location of Port A, see
"CAP H Connectors and Status LED" on page 6).
2 Install the Ethernet OCTIS Kit on the end of the cable that will connect to the CAP H, and then connect that
end of the cable to CAP H Port A. (Refer to the technical data sheet that ships with the OCTIS Kit for further
information.)

This cable cannot exceed 3 meters (9.8 feet).

3 Connect the other end of the CAT cable to the Ethernet port of the auxiliary device.

CommScope Era™ High Power Carrier Access Point Installation Guide M0201AKB
Page 40 © March 2019 CommScope, Inc.
Installing a CAP H

Connect the MAINS Power


This section tells you how to connect the mains power to the CAP H. Read and observe all cautions and follow
the steps in the order in which they are presented.

Working Safely with MAINS Power

Read and observe all cautions listed in "Safely Working with a CAP H" on page 14.

Electrical hazard. Danger of death or fatal injury from electrical current. Obey all general and regional
installation and safety regulations relating to work on high voltage installations, as well as regulations
covering correct use of tools and personal protective equipment.

Ground (earth) the unit before connecting the power supply. Grounding bolts are provided on the CAP H
connector panel to connect the ground-bonding cable. See "Ground the CAP H" on page 32.

If the CAP H MAINS connector is not easily accessible, a disconnect device in the mains power circuit must
be provided within easy reach.

A connection of the mains supply to a power socket requires the power socket to be near the CAP H.

Before connecting or disconnecting the CAP H MAINS connector, ensure that the mains power supply is
disconnected.

Make sure that an appropriate circuit breaker is acting as a disconnect device (as required by
IEC/EN62368-1 annex L) and an overcurrent limiting device are connected between mains power and the
CAP H.

Incorrectly wired connections can destroy electrical and electronic components.

To avoid corrosion at the connectors caused by electrochemical processes, the material of the cable
connectors must not cause a higher potential difference than 0.6 V (see electrochemical contact series).

For destabilized electric networks, which frequently generate spikes, the use of a voltage limiting device
is advised.

Unused connectors must be closed with their protective covers to ensure water tightness.

M0201AKB CommScope Era™ High Power Carrier Access Point Installation Guide — Preliminary
© March 2019 CommScope, Inc. Page 41
Installing a CAP H

Connect the MAINS Power and Power on an AC CAP H

This section provides information for powering an AC CAP H. If you are installing a DC CAP H, go to
"Connect the MAINS Power and Power on a DC CAP H" on page 44.

A MAINS Power cable for AC ships with each CAP H; see Figure 7. Note that there are two MAINS Power
cables, make sure you are referring to the specifications for the cable with which you are working.

Outer diameter of cable is 8.9mm


3x1.5mm2

3.2 m
10.5’ MAINS Power Cable PN 7633459-00 ships with
Protecve
CAP H 8/9/18/21 and CAP H 9/18/21/26
cap Pin PE

Pin 1 Pin 3

Pin 2

Outer diameter of cable is 9.9mm


3x16AWG

3.2 m
10.5’ MAINS Power Cable PN 7633458-01 ships with
Protecve
CAP H 7E/80 85/17E/19 and CAP H 17E/17E/19/19
cap

Wiring 1 Wiring 2

Pin Name Color Pin Name Color


1 Phase Black 1 Phase Brown
2 Neutral White 2 Neutral Blue
3 Not connected N/A 3 Not connected N/A
PE Ground Green PE Ground Green/Yellow

Figure 7. MAINS Power Cable

For the AC power supply connection, a minimum cross section of 1.5 mm2 is required. Each wire must
observe the applicable national regulations regarding loop impedance, voltage drop, and methods of
installation. Make sure to connect the correct voltage to the CAP H.

MAINS power must be interruptible with an external delay-actions mains breaker. For the MAINS breaker,
observe the following recommendation:
120 Volt / 20 Amp max. or 240 Volt / 16 Amp, single-phase, 50 / 60 Hz AC service is needed, i.e.
the external AC breaker should be 20 Amps max. for 120-Volt service or 13 - 16 Amps for 240-Volt
service.

Do not connect or disconnect the power cord at the mains connector while power is on. Turn off mains
power before connecting the power cord at the CAP H, then, engage mains again.

CommScope Era™ High Power Carrier Access Point Installation Guide M0201AKB
Page 42 © March 2019 CommScope, Inc.
Installing a CAP H

Do the following to connect the MAINS power to the CAP H.


1 Follow the steps in "Ground the CAP H" on page 32.
2 Locate the MAINS power cable that was delivered with the CAP H (shown in Figure 7 on page 42).
3 Locate or install a suitable power junction box or receptacle near the CAP H, and then route the power
cable from the power source to the CAP H.

Do not connect the cable to the CAP H MAINS connector at this time. The power source must be
interruptible.

4 Secure the MAINS cable per local regulations and electrical codes. Allow enough slack in the cable at the
CAP H to plug or unplug the cable into the CAP H MAINS connector.
5 Wire the power cable to the junction box or receptacle. Refer to the color code and pin numbers shown in
Figure 7 on page 42.
6 With the cable's MAINS plug disconnected from the CAP H, turn the circuit breaker on, unscrew the plug's
protective cover, and carefully test the plug with a voltmeter to ensure that the voltage and polarity are
correct.
7 Once the testing has been completed, turn off the circuit breaker.
8 Unscrew the protective cover from the MAINS connector of the CAP H (see Figure 7 on page 42).
9 Insert the plug into the MAINS connector and tighten the clamping ring until it is hand tight. Do not
over-tighten the clamping ring.
10 Turn on the circuit breaker.

The CAP H is powered on as soon as power is connected to it.

M0201AKB CommScope Era™ High Power Carrier Access Point Installation Guide — Preliminary
© March 2019 CommScope, Inc. Page 43
Installing a CAP H

Connect the MAINS Power and Power on a DC CAP H

This section provides information for powering a DC CAP H. If you are installing an AC CAP H, go to
"Connect the MAINS Power and Power on an AC CAP H" on page 42.

The MAINS cable must be properly secured observing local regulations and electrical codes. Be sure to
allow enough slack in the cable at the CAP H to mount or dismount the cable into the DC MAINS connector
of the CAP H.

A CAP H requires M6 double-lug DC cable connectors with stud-holding spacing of 15.88 mm (5/8”), as shown
in Figure 8.

15.88 mm
(5/8”)

M6

Figure 8. Required M6 Double-Lug DC Cable Connectors

CommScope Era™ High Power Carrier Access Point Installation Guide M0201AKB
Page 44 © March 2019 CommScope, Inc.
Installing a CAP H

Do the following to connect the CAP H MAINS power connector to DC power.

Danger of electrical hazard by high current. Disconnect MAINS power before opening the DC connector
housing in Step 1 below.

1 Unscrew the two M3 x 12 captive screws and take off the cover from the DC MAINS connector housing. At
the CAP H housing, the cover is inserted into a recess, so first lift the cover at the front and carefully pull
it out from the recess.
2 Remove the rubber plug.

M3 x 12 M3 x 12
capve screw capve screw

Rubber
plug

3 Install a conduit fitting (not shipped with the CAP H) to the 34.52 mm hole. This must be a suitable fitting
for a 1-inch conduit with lock nut. Inside, the clearance around the hole is 5 mm, the maximum space for
the nut is 8 mm.

M0201AKB CommScope Era™ High Power Carrier Access Point Installation Guide — Preliminary
© March 2019 CommScope, Inc. Page 45
Installing a CAP H

4 Insert the wiring through the opening and mount it to the M6 MAINS terminals, as shown in the following
graphic.
• Observe the correct polarity.
• Close the conduit fitting to ensure water tightness.
• For strain release, two M5 threaded holes are provided; the distance between the threaded holes is
34.5 mm (1.36”).

+ -

B
A 5 mm (.2”)
A D
B 34.5 mm (1.36”)
C O 34.52 mm (1.36”)
C D 8 mm (.32”)

5 Mount the housing cover by inserting it into the recess at the repeater cabinet and fastening the two
M3 x 12 captive screws.

MAINS power must be interruptible with an external mains breaker (40 A). For the MAINS breaker,
observe the local regulations of the DC provider.

Do not connect or disconnect the power cord at the MAINS connector while power is on. Turn off MAINS
power before connecting the power cord at the CAP H, then, engage MAINS again.

CommScope Era™ High Power Carrier Access Point Installation Guide M0201AKB
Page 46 © March 2019 CommScope, Inc.
Using the Status LED to Determine State of the CAP H

U SING THE S TATUS LED TO D ETERMINE S TATE OF THE CAP H


You use the Status LED, which is on the bottom of the CAP H on its Connector panel (see "CAP H Connectors
and Status LED" on page 6) to determine the current operational state of the CAP H. The color of the Status
LED indicates the state of the CAP H, as described below.
• Off—The CAP H is not powered on, check for a MAINS power failure.
• Steady Green—The CAP H is powered ON and operational:
– The unit has been detected by the system.
– RF configuration has been successfully applied.
– The unit is performing to specification.
• Slow-Flashing Green—A software update has been initiated via the Era software and is in process. The
slow-flash starts as soon as the software update file has been transferred and the software update
procedure has been triggered. This LED state cannot be interrupted by any alarms, except for a failure
that prevents the software update to be completed, such as a software package integrity check failure
(MD5 check). For information on software updates, refer to the Release Notes that are applicable to the
Software Version running on this system.
• Fast-Flashing Green—the Era software has sent a Flash LED request so a technician can visually identify
and locate this CAP H unit. The fast-flash starts as soon as the Flash LED request is initiated in the GUI and
remains active until the duration set in the Auto stop parameter has expired. For further information,
refer to the Era configuration guide that corresponds to this installation; see "Accessing Era/ION-E Series
User Documentation" on page 55.
• Steady Orange—The CAP H is not operational for one of the following reasons:
– The CAP H is booting.
– The CAP H has not been connected to the Era system; check for
 Missing fiber link
 Link failure
 if the link is good, the CAP H has not been detected the Era GUI
– The CAP H has not yet applied a valid signal set.
– A major or minor alarm condition has been detected. The alarm can be recovered without having to
replace a hardware component. The CAP H does not need to be replaced. For example, an ALC alarm
or too low storage memory available alarm may be active.
• Slow-Flashing Red—The Era GUI is reporting a critical alarm for this unit; the CAP H can be recovered
without replacing hardware. For information on the active alarm, view the Active Alarms page in the Era
GUI (see the Active Alarms page description in the Era configuration guide that corresponds to this
installation; see "Accessing Era/ION-E Series User Documentation" on page 55).
• Steady Red—The Era GUI is reporting a critical alarm for this unit that cannot be recovered. The CAP H
or a CAP H component (such as an SFP+ Module) must be replaced. For information on the active alarm,
view the Active Alarms page in the Era GUI (see the Active Alarms page description in the Era configuration
guide that corresponds to this installation; see "Accessing Era/ION-E Series User Documentation" on
page 55).

M0201AKB CommScope Era™ High Power Carrier Access Point Installation Guide — Preliminary
© March 2019 CommScope, Inc. Page 47
Maintenance

M AINTENANCE
Maintenance of the CAP H and replacement of components should only be performed as described in this
section.
For most maintenance procedures, appropriate tools are required to ensure correct handling. All of these
tools can be ordered from the supplier.
Unless otherwise agreed to in writing by CommScope, CommScope's general limited product warranty
(http://www.commscope.com/Resources/Warranties/) shall be the warranty governing the CAP H,
including its installation, maintenance, usage and operation.

Rules to Observe During Maintenance

Adhere to all cautions and warnings listed in the following sections:


• "RF Safety Cautions" on page 14
• "Health and Safety Precautions" on page 14
• "Property Damage Warnings" on page 15
• "Guard Against Damage from Electro-Static Discharge" on page 15
• "General Installation Safety Requirements" on page 16
• "Installation Cautions" on page 21.

The unit reaches high temperature in operation. Risk of burns by hot surface. Do not touch the unit before
it has sufficiently cooled down.

Disconnect the CAP H from mains power before starting any maintenance.

To maintain the warranty, avoid unintentional damage to the seals on the modules.

If a CAP H must be returned to CommScope or your local sales office, use appropriate packaging. Use of
the original packaging for shipping the unit is strongly recommended.

Defective parts should only be replaced by original parts from the supplier. All service work performed
inside the housing is performed at the users own risk.

Due to the CAP H design, the Fan Unit is the only component that should be replaced in the field. Contact
the supplier for replacement of any other components.

CommScope Era™ High Power Carrier Access Point Installation Guide M0201AKB
Page 48 © March 2019 CommScope, Inc.
Maintenance

Routine Maintenance of the CAP H


Check the cleanliness of the CAP H—in particular its heat sink / fan(s)—at appropriate intervals depending
on the degree of dust and dirt at the installation site. If necessary, any dusty or dirty areas / parts should be
cleaned at regular intervals, which is also dependent on the degree of dust and dirt at the installation site.

Replacing the Fan Unit


Replacement of the Fan Unit is not required as a preventative measure. you should only replace the fan when
an alarm indicates that the fan is malfunctioning or when to directed to do so by CommScope.
Note, however, should the temperature of a CAP H amplifier reach a certain temperature threshold, it will
reduce output power. If this doesn't help and the temperature continues to rise above 85°C (185°F), the
Power Amplifier (PA) will shut down. Once temperature decreases, the PA will automatically turn back on.

Rotating fans. Risk of injury in operation. Wear tight-fitting clothes and disconnect mains before
connecting or replacing or cleaning the Fan Unit.

The Fan Unit can only be replaced as a whole. Do not remove the fans separately.

All CAP H screws have a right-hand thread. Use an appropriate tool to tighten or loosen them. Turn the
screws clockwise to tighten them and turn them counter-clockwise to loosen them.

Do the following to replace the Fan Unit:


1 Adhere to all cautions and warnings listed in "Rules to Observe During Maintenance" on page 48 and at
the start of this section.
2 Label any unlabeled cables before disconnecting them to ensure correct reconnection.
3 Disconnect the CAP H from mains power and make sure it is powered down before proceeding.

M0201AKB CommScope Era™ High Power Carrier Access Point Installation Guide — Preliminary
© March 2019 CommScope, Inc. Page 49
Maintenance

4 Unscrew the four Pan-head screws (two at each side of the cabinet):

Pan-Head screws
(two each side
of the chassis)

5 Remove the fan cover.

CommScope Era™ High Power Carrier Access Point Installation Guide M0201AKB
Page 50 © March 2019 CommScope, Inc.
Maintenance

6 Do the following to remove the Fan Unit:


a Unscrew and disconnect the fan connector.
b Unscrew the four Pan-head screws that secure the fan plate to the CAP H chassis.
c Pull the Fan Unit from the CAP H chassis.

Pan-Head Pan-Head
screw screw

Pan-Head Pan-Head
screw screw

Fan connector

7 Do the following to install the new Fan Unit:


a Insert the new Fan Unit into the CAP H chassis.
b Use the four Pan-head screws that you removed in step Step 6 to secure the new Fan Unit to the CAP H
chassis.
c Connect the fan connector.
d Replace the Fan Unit cover that was removed in Step 4 and Step 5 on page 50.
8 Reconnect the CAP H to mains power and make sure it is powered on.

M0201AKB CommScope Era™ High Power Carrier Access Point Installation Guide — Preliminary
© March 2019 CommScope, Inc. Page 51
Maintenance

Cleaning the Heat Sink

This procedure requires the use of compressed air. Risk of injury by flying particles when compressed air
is used. Wear protective clothing, especially protective glasses.

Rotating fans. Risk of injury in operation. Wear tight-fitting clothes and disconnect mains before
connecting or replacing or cleaning the Fan Unit.

All CAP H screws have a right-hand thread. Use an appropriate tool to tighten or loosen them. Turn the
screws clockwise to tighten them and turn them counter-clockwise to loosen them.

Do the following to clean the heat sink:


1 Adhere to all cautions and warnings listed in "Rules to Observe During Maintenance" on page 48 and at
the start of this section.
2 Label any unlabeled cables before disconnecting them to ensure correct reconnection.
3 Disconnect the CAP H from mains power and make sure it is powered down before proceeding.
4 Follow Step 4 on page 50 through Step 6 on page 51 to remove the Fan Unit from the CAP H chassis.
5 Use compressed air (max. 5 bar) to blow dust, dirt, or other debris out of the heat sink from back to front.
If the dirt cannot be blown out completely and parts of it stick to the ribs of the heat sink, clean the parts
concerned carefully from the front using e.g. a brush. Take care that the heat sink material is not scratched
or damaged.
6 Once the heat sink is clean, remount the Fan Unit as described in Step 7 on page 51.
7 Reconnect the CAP H to mains power and make sure it is powered on.

CommScope Era™ High Power Carrier Access Point Installation Guide M0201AKB
Page 52 © March 2019 CommScope, Inc.
Contacting CommScope

C ONTACTING C OMM S COPE


The following sections tell you how to contact CommScope for additional information or for assistance.

CMS Global Technical Support


The following sections tell you how to contact the CommScope Mobility Solutions (CMS) Technical Support
team. Support is available 7 days a week, 24 hours a day.

Telephone Helplines
Use the following Helpline telephone numbers to get live support, 24 hours a day:

24x7 +1 888-297-6433 (Toll free for U.S. and Canada)

EMEA 8:00-17:00 (UTC +1) + 800 73732837 (Toll free for parts of EMEA and Australia)
+ 49 909969333 (Toll charge incurred)
Calls to an EMEA Helpline outside of the 8:00 to 17:00 time frame will be
forwarded to the 24x7 Helpline.

Online Support
To go to the CommScope Wireless Support Request web site from which you can initiate a Technical Support
ticket, do one of the following:
• Scan the QR Code to the right.
• If viewing this document online as a PDF, click on the following URL link:
http://www.commscope.com/wisupport
• Enter the preceding URL into your web browser, and then press ENTER on your keyboard.

Waste Electrical and Electronic Equipment Recycling


Country specific information about collection and recycling arrangements per the Waste Electrical and
Electronic Equipment (WEEE) Directive and implementing regulations is available on CommScope’s website.
To access information on the CommScope recycling program, do any of the following:
• Scan the QR Code to the right.
• If viewing this document online as a PDF, click on the following URL link:
http://www.commscope.com/About-Us/Corporate-Responsibility-and-Sustainability/Environment/Rec
ycling/
• Enter the preceding URL into your web browser, and then press ENTER on your keyboard.

M0201AKB CommScope Era™ High Power Carrier Access Point Installation Guide — Preliminary
© March 2019 CommScope, Inc. Page 53
Contacting CommScope

Hardware to Software Mapping Information


1 Scan the QR Code to the right to view or download the minimum software requirements for
each of the DCCS hardware modules. Alternatively, you can go to the following web address
to access the portal:
http://www.commscope.com/collateral/DCCS_HW_SW_Mapping/
2 Click on a document link to open it, or right click on the link and select the Save target as… option from the
contextual menu.

Mobility Solutions Technical Training


1 To access training on the online CommScope Mobility Solutions site, do one of the following:
• Scan the QR Code to the right.
• If viewing this document online as a PDF, click on the following URL link.
https://commscope.netexam.com
• Enter the preceding URL into your web browser, and then press ENTER on your keyboard.
2 Review the courses listed in separate course panels; for further information on a course, click its Full
details button. Instructor-led courses are conducted in North America and Europe. Before choosing a
course, please verify the region.
3 To view the course schedule and register, click Course Registration at the top of the course page; this
opens the Partner Learning Center Login page.
• If you have an account, enter your Username and Password, and then click Login. (Click on the Reset
Password link if you do not have your login information.)
• If you don't have an account, click on the Create New User Account link under the Login button, and
follow the prompts.
Once you have logged in, you will see a list of available class dates.
4 Click the date you prefer and select the Enroll or Register Now button to enroll. Follow the prompts
through the payment process.
5 Click either the Available Training or Calendar tab to view other training courses.
For training related questions, please contact the CommScope DAS and Small Cell Institute at one of the
following emails, as appropriate for your location:

Americas: [email protected]

EMEA: [email protected]

CommScope Era™ High Power Carrier Access Point Installation Guide M0201AKB
Page 54 © March 2019 CommScope, Inc.
Contacting CommScope

Accessing Era/ION-E Series User Documentation


1 Scan the QR Code to the right to go directly to the CommScope DCCS Customer Portal, where
you can access the DCCS user documentation.
Alternatively, you can go to the following web address to access the portal:
https://www.mycommscope.com
2 Access to the Customer Portal requires a user account and password. On the Sign In page, do one of the
following:
• If you have an account, enter your Email address and Password, and then click Sign In.
• If you don’t have an account, click New user registration, and follow the prompts.
3 Click DCCS to open the site.
4 Select your site, and then click on a product link to open the product page.
5 Click on the title of any document to open it.

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© March 2019 CommScope, Inc. Page 55

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