Internet Everywhere

Version 8
contents

user guide
1 introduction..............................................................................................4
2 system requirements................................................................................4
3 launch Internet Everywhere.......................................................................5
3.1 your Internet Everywhere dashboard . ......................................................6
3.2 Internet Everywhere connections .............................................................7
3.3 Internet Everywhere messaging................................................................8
3.4 sychronising your contacts and messages . ...........................................10
3.5 Internet Everywhere quick settings..........................................................11
3.6 Internet Everywhere reports ...................................................................12
4 advanced settings .................................................................................13
4.1 general preferences ...............................................................................14
4.2 display preferences . ..............................................................................15
4.3 customise buttons .................................................................................15
4.4 proxy......................................................................................................17
4.5 settings profiles .....................................................................................18
4.6 update preferences ...............................................................................18
5 advanced settings profiles options .........................................................18
5.1 creating connections..............................................................................18
5.2 add a device . ........................................................................................20
6 troubleshooting.......................................................................................20

frequently asked questions

7 frequently asked questions ....................................................................22

Internet Everywhere | contents 2

user guide

Internet Everywhere | user guide 3

 1-2
1 introduction 2 system requirements

Unplug your office and take it with you: Internet Everywhere is a software package Your PC must meet the following system requirements:
that provides continual high speed access to your Internet, e-mail, intranet and
company information using the fastest available connect - 3G+, 3G, EDGE or GPRS  Operating system
- regardless of your location.  Windows® 2000, Service Pack 4
 Windows® XP, Service Pack 2, pe 32 de biţi
Ideal for frequent travellers, Internet Everywhere uses ‘all wireless technology’ across  Windows® XP Tablet Edition, Service Pack 2
the Orange network, so business users and frequent travellers enjoy consistent  Windows Vista pe 32 de biţi
coverage everywhere.  Microsoft Internet Explorer, versiunea 6.0 or later, Mozilla, Netscape or

Opera
Key features include:  Pentium 4 processor or equivalent
 Simplicity: the set up process is short and intuitive  Minimum 1 GB RAM memory
 Control: you choose which network to use  Minimum screen resolution 1024 x 600
 Flexibility: Internet Everywhere is compatible with many different data cards and  Minimum disk space of 1GB (maximum application size 150MB)

USB modems.  Type II PCMCIA / PCI express card free slot with cardbus interface

 Free USB port for a USB modem

For more information, including which networks are available where, please go to
www.orange.ro.

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 3
3 launch Internet Everywhere

Insert your Internet Everywhere data card or connect your USB modem to the PC.
If the application doesn’t start automatically, you can launch Internet Everywhere in
one of two ways: WARNING
Please DO NOT remove your data card or your USB modem from your computer
1 Double-click the Internet Everywhere icon on your desktop. without first clicking on the taskbar icon and safely stopping it. Failure to follow
2 Select Start > Programs > Internet Everywhere > Internet Everywhere. this advice could damage your computer.

The first time you launch Internet Everywhere you might be asked for some
information. This only needs to be completed once.

Internet Everywhere will then open. After a few moments the signal strength indicator
will appear next to the Orange logo. You can use text messaging, help and settings To close the Internet Everywhere application:
whether you are online or offline.  If you have an active connection, click Disconnect and then close down any

browser windows that may have opened.

To connect click Connect, internet or e-mail buttons.  Click on the X button in the upper right corner of the Internet Everywhere window.

Note: You can set up Internet Everywhere to open automatically when you start your
computer using the Settings menu.
Please check the startup preferences at page 11 for more information.

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 3.1
3.1 your Internet Everywhere dashboard

Normal View Compact view

You still have access to all icons seen in the normal view, but they are minimised in
your taskbar.

To access this view press .

Connect.

 Open your computer’s Internet browser.

This will take you to your Internet homepage.

Access your e-mail account.

You will need to select the account that you wish to use when you open this
application for the first time.

Send, view and organise text messages, and store a list of important
contacts.

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 3.2
3.2 Internet Everywhere connections

On the Internet Everywhere dashboard you will see your available connections and The following window will open:
the signal strength indicator.

Connection
Once Internet Everywhere is correctly installed and your connections are set up
see 5.1 settings profiles), use the drop-down on the dashboard to view and connect
to your preferred Connection. Click Disconnect to stop your connection.

Other connections
If you want to connect with any other connections (i.e. Intranet), select it from the
drop-down and click Connect.

Automatic connection
 If Automatic connection is selected in the drop-down, Internet Everywhere You can change the order in which each Settings Profile appears in the Access
connects to the first connection. If this is connection is unsuccessful it will Point List by clicking the Up or Down buttons.
attempt connection to the next.
 You can change the default order of connection in the drop-down by going manual connection
to Settings > Advanced Settings > Settings Profiles > Settings Profiles Manually select the connection with which you want to connect from the Access
Organisation. Point List and click Connect.

Internet/Intranet connection
1 Open Internet Everywhere by double-clicking the icon on your desktop.
2 Click the internet button.
3 A connection will be made to the selected Access Point according to the order
of the Access Point List. Your computer’s default Internet browser application will
then launch.
4 Click Disconnect to stop your connection.

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 3.2-3.3
3.3 Internet Everywhere messaging

You can change the program that you use to browse the Internet by using your E-mail
settings menu. See 4.3 customise buttons. Your e-mail button will automatically launch a connection as it opens.
You can select an e-mail application pre-installed on your computer. Go to
Advanced Settings > Customise Buttons (see section 4.3 customise buttons).

The following e-mail clients are supported, Lotus Notes is not supported:
 Outlook Express 5.5 & 6

 Outlook 2000, 2002, 2003 & XP

 Netscape Mail 3 & 4

 Eudora Light 3

Text Messaging (SMS)

You can use Internet Everywhere to send, view and save text messages.
Click the SMS button and the SMS client will open. Internet Everywhere will
automatically check for new messages, but you can also check manually.

Receiving messages
When new SMS messages are received, the SMS icon on your dashboard
will display the number of new messages received.

Managing your text messages

1 Click SMS. Any received messages will be displayed in your Inbox. You will also
be asked if you would like to send any messages you have stored in your
Outbox.
2 To view a message in full in the box below the Inbox, highlight it.
3 To delete a message, highlight it and click Delete.
4 You can also reply to, forward and print messages by clicking the relevant
buttons.

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 3.3

Storing messages in the Archives folder You can also save a contact from a text message that you have received. Right-click
1 To archive messages, select the Archive tab and create a folder using . on the message and selecting Create a new contact.
then use your mouse to drag messages into it.
2 To store a message in one of your Archives, simply highlight the message in your Editing a saved contact
Inbox then use your mouse to drag it to the folder where you would like to 1 Click the Contacts tab and then click on the contact that you would like to edit.
store it. 2 Click Edit and then change the information in the same way as when you first
saved the contact. Click OK to save the changes.
Sending a text message
1 Click New Message. A new message window will open. Sending a text message directly from your contacts list
2 If you want to send the message to one of your saved contacts, check Contact 1 Click the Contacts tab and then click on the contact that you would like to
and then select the relevant contact and telephone number from the drop-down send a message to.
menu. 2 Click Send and then write and send your message in the usual way..
3 If you want to send the message to a new number, check Telephone
number(s) and then enter the number. To send the message to more than one
number, insert a semicolon then a space between the numbers, for example
“...0740123456; 0740123457....”. You can also add saved contacts to your
recipients by clicking Add a contact, selecting the relevant contacts and then
clicking OK.
4 Enter your message in the lower box. A single text message can be up to 160
characters long. A message longer than 160 characters will be sent as separate
messages and you will be charged accordingly. You will also be charged
separately for each person the message is sent to.
5 Click Send. The message will be stored in the Outbox folder whilst it is being
sent.
6 Once the message has been sent it will be saved in the Sent Items folder.

Saving a new contact

1 Click the SMS button on your Internet Everywhere dashboard.
2 Select the Contacts folder and then click .
3 Enter the relevant information about your contact in each of the tabs. Once you
have finished, click OK to save the contact.

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 3.4
3.4 sychronising your contacts and messages

Synchronising your contacts and messages If you chose PC to Mobile the following screen will appear:
You can synchronise the contacts saved on your PC with the contacts saved on
your SIM Card.
1 From the dashboard open SMS. Then select Contacts > Synchronise.
2 Choose how you want to synchronise and click OK.

If you chose Mobile to PC the following screen will appear:

 Each line corresponds to a telephone number to synchronise.

 The first column shows the contact as it appears in the PC memory.
 The second column shows the contact as it appears in your SIM card memory
 The third column shows whether you will be adding, modifying or deleting the
contact. Check the box next to each contract and click OK to synchronise.

 Each line corresponds to a telephone number to synchronise. Note: You can change the address book that Internet Everywhere uses in your text
 The first column is the name of the contact from the SIM card memory you wish messaging Options menu.
to copy from. A suffix will be added depending upon the type of number you
have stored – for example, W will be added for work contacts.
 The second column shows either the name or number of a contact if it is already

saved in the PC memory, or Creating: if the contact does not yet exist in the PC
memory.
 The fourth column shows whether you will be adding a new contact or modifying

or deleting an existing one. Check each contact’s box in the fifth column if you
would like to go ahead with the synchronisation.

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 3.4-3.5
3.5 Internet Everywhere quick settings

Text Messages Options Settings options

Click to open your SMS Options menu. The Options menu is split into three tabs: Click on the Settings button to customise Internet Everywhere.
 Contacts Management In Settings there are three sub-menus: General, Display, Mobile.
This tab allows you to choose the Address book of your PC, for example Outlook
Express, which is used by Internet Everywhere. You can also choose whether to Note: You will need to restart Internet Everywhere if you make any modifications to
view contacts from your SIM Card memory or device memory. These contacts the General or Display section, before they are applied.
can then be saved to your PC using the final option in this tab.
 Text Message Management General
Choose to read messages from your SIM Card memory, device memory or both. This customises the action that occurs when you start your PC:
You can then delete these messages from your SIM Card or device once they  No launch

have been downloaded to your text messaging application. The Text Message  Launch Systray and Deskboard

Management tab also contains options for sending messages, check the box to  Launch Systray

save copies of any sent messages in the memory.

 Information Check Minimise in Systray on connection to activate the standby function &
This tab displays information on the SIM Card and device memory that you are hibernate mode. There are three choices:
using with Internet Everywhere, including available space for new text messages  Maintain connection when possible

and network strength.  End connection

 Prevent Standby and Hibernate modes.

Check Switch off mobile radio when closing application. It will allow the mobile
radio to be switched off when closing.

If you click Check for new updates, Internet Everywhere must be connected to the
Internet for three minutes for you to be able to continue with an update.

Display
The Opacity function allows you change the look of Internet Everywhere. Click on
the arrow to define the opacity. This feature is only available in compact mode.

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 3.5-3.6
3.6 Internet Everywhere reports

Check Always on top in compact mode to ensure visibility of Internet Everywhere Clicking Reports within Settings allows you to keep track of information regarding
at all times whilst in compact mode. your recent Mobile connections. You can also reset counters for these connections,
so you know how much time and data you are using.
Mobile  Reset all counters: All your counters will be reset, including Mobile counters.

There are two options within the Mobile section, Connect in and Mobile Operator.  Export Statics in “CSV” format: Internet Everywhere exports the readings from

all your counters to a CSV file. You will be asked to choose the directory this will
Connect in be saved in and the name of the CSV file.
In this option you can choose the type of network you would like to use  Export Statics in “Text” format: Internet Everywhere exports the data from all

to connect. your counters to a new Text file. You will be asked to choose the directory this will
 There are three choices: Auto, 2G, 3G. be saved in and the name of the Text file.
 If you select Auto, Internet Everywhere will choose the best network for your  History of service quality: will offer you statistics regarding the last sucessful

current location, although you can force a connection type. connection and regarding the last connection errors.

Mobile operator
The Mobile operator field shows a list of available operators.
 Auto: Internet Everywhere will automatically connect to Orange or a partner

network when roaming.

 Manual: Choose the operator to connect to when you are roaming.

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 4
4 advanced settings

Click on the Advanced Settings button on the Internet Everywhere Settings menu. Forced network type: There are three modes for mobile connection.
A window will open giving you access to all the Internet Everywhere settings.  Auto: Internet Everywhere uses the best mode detected, either GPRS/EDGE or

3G+/3G, depending on the area coverage.

To change the connection mode of your Internet Everywhere connections, go to  3G: uses the 3G+/3G mode only (if the area is not covered by 3G+ or 3G, the

Settings > Settings Profiles > Mobile Network Profiles > Mobile Configuration. connection will not be successful).
 2G: Internet Everywhere uses the EDGE/GPRS mode only (if the area is not

covered by EDGE/GPRS, the connection will not be successful).

Switch off wireless connection when closing application: If this check box is
selected, Internet Everywhere will turn off the detection/emission mobile card radio
signal automatically when Internet Everywhere is closed.

PIN code status: This field displays the status of your PIN, for example PIN OK.

Enter PIN code: If you’ve activated a PIN for your SIM Card you should
enter it here.

Change PIN: Use this field to change or activate/deactivate the PIN you have
already chosen.

Current operator: Orange will be displayed here, unless you have manually selected
another provider whilst roaming.

Automatic mobile network selection: If you check this box Internet Everywhere will
choose the best network available in the area.
Select a mobile device: If there is more than one mobile device installed, click on
the drop-down menu and select the one you want to use to connect. Change mobile network selection: Click here to open a new window displaying all
the operators detected. Select the one you want to use.

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 4.1
4.1 general preferences

The first option in the Advanced Settings menu is General Preferences. On Windows logon:
Highlight it to open the window below: There are three options for you to choose from in the drop-down:
 No launch: When you open your Windows session Internet Everywhere (systray

and dashboard) is not launched. You will have to launch manually.

 Launch Systray: When you switch your PC on, the systray view of Internet

Everywhere is launched automatically.

 Launch Systray and Deskboard: When you switch on your PC the Internet

Everywhere systray and dashboard are launched automatically.

Minimize in Systray on connection

If you check thi box the Internet Everywhere Deskboard will be minimized in the
systray after a successful connection.

Launch automatically when plugging my device (autolaunch device only)

If you check thi box the Internet Everywhere Deskboard will be launched
automatically when you plug in your autolaunch device

Standby and hibernate mode manager

There are three options in the drop-down box to choose from:
 Maintain connection when possible: If your PC is in standby mode, Internet

Everywhere will maintain a network connection (if possible).

 End Connection: Internet Everywhere will close the connection to the network

when your PC is in standby mode.

 Prevent Standby and Hibernate Modes: Internet Everywhere prevents your

PC from entering standby mode until you have manually disconnected from your
Internet Everywhere network.

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 4.2-4.3
4.2 display preferences 4.3 customise buttons

Select the Display Preferences menu item to open the window below. There are two options available in the Customise Buttons sub-menu. These are
Customise Button Zone and Internet & Email.

Customise Buttons Zone

With this option you are able to add or remove buttons from the main
Internet Everywhere dashboard.

 Opacity: Adjust the opacity of Internet Everywhere. This feature is only available
in compact mode.
 Always on top in compact mode: Ensure visibility of Internet Everywhere at all

times whilst in compact mode.

 In the list of buttons, three are displayed by default. You can only change
the position of these buttons on screen. You can’t remove them from the list
altogether.
 Use the Up and Down buttons to change the position of the buttons onthe

dashboard.
 You can use up to 16 personalised buttons, each with their own specific action.

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 4.3

Adding a new button 7 Click the OK button to save your changes.

1 Click Add in the Available Buttons section to open the following window. 8 After adding your new button it will be displayed in the Possible Buttons list.
Select it and click on the Move button.

The new button will then be posted in the Buttons list in the highlighted
services zone. The button will now appear on the Internet Everywhere dashboard.

To delete the button, select it in the Buttons list and click on the Delete button.

To edit the settings of the button, select it in the Buttons list and click on Edit.

Internet & E-mail

Click on Internet & Email to open this window:

2 In the Parameters field enter the name of your new button. This field is
mandatory.
3 In the Tooltip field enter the text you’d like to appear as you’re floating over the
button.
4 In the Icon field select a picture from the list. This will be displayed on the main
window
5 If the new button is to be used as a connection, check the Web box and enter
the URL you want the new button to connect to.
6 If you want your new button to launch another application, check the Executable
File and specify the executable to be launched using the Browse button.

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 4.3-4.4
4.4 proxy

Home page options This section provides instructions on how to set up Internet Everywhere to use your
 Do not modify (default name): Internet Everywhere connects to the default corporate proxy.
homepage URL used in your PC set up. Go to Advanced settings > Proxy:
 URL: If you want to change the URL that Internet Everywhere connects to, check

this box and enter the URL you want to set as your new homepage.

Internet button
Select the browser you want to launch when you click the internet button, for
example Internet Explorer. If you want to change the browser, select another one
from the drop-down.

email button
 Select the e-mail client you want to launch when you click the email button, for

example Outlook Express. If you want to change the e-mail client, select another
one from the drop-down.
 If you select the Automatically establish connection option the connection to your

mail browser will happen automatically whenever you launch Internet Everywhere.

No Proxy: Select this option if you do not want Internet Everywhere

to use proxy.
Use LAN Settings: Select this option if you want to use a LAN Connections other
than the Internet Everywhere LAN set up.
Dynamic Proxy: If you select this option, enter a dynamic Proxy (.pac extension).
This will then launch an applet which will contain a proxy address.
Static Proxy: If you select this option, enter a static Proxy, including the Proxy
address, the Proxy Port and any addresses you want to exclude.

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 4.5-5.1
4.5 settings profiles 5 advanced settings profiles options

Internet Everywhere allows you to create/remove and define connections. For more After successful installation of Internet Everywhere (Software and Hardware), you can
information go to 5 advanced settings profiles options. specify additional properties for each connection.

The Settings Profiles can be configured for mobile access to internet or intranet.
4.6 update preferences

5.1 creating connections

You can use one of the following networks:

Private: Used to describe a connection to a corporate or secured network (such as

a private APN).
Public: Used to describe an unsecured Internet connection (such as a connection
via the Orange mobile network without secure options).

Connection Types
To create a new connection within your Internet Everywhere installation:

1 Launch Internet Everywhere. If prompted, enter your SIM PIN.

2 Go to Advanced Settings > Settings Profiles > Add/Remove a Settings
Profile > Add a Settings Profile.
3 Available connections are displayed within the dropdown in the window that
Inform me of available updates: Select this option to be informed about availabie opens.
Internet Everywhere updates. You will need to be connected for at least three
minutes to be notified of available updates.

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 5.1

Configuration
 Frienly Name field: Displays the name of the Settings Profile. It cannot be

changed. In the second part of the Friendly Name field you can enter friendly
name. By default the friendly name is #1.
 APN Field: Enter the APN (Access Point Name) to which you will be connecting.

 Activate automatic reconnection mode field: Select this option if you wish to

allow automatic reconnection attempts, should your connection fail.

Use the OK button to save your selection and exit. Click the Cancel button to
Click OK to save and exit. Click Cancel to exit without saving. close the window without saving your changes. The Help button will open this PDF
user guide.
Adding a Mobile Settings Profile
1 Go to Advanced Settings > Settings Profiles > Add/Remove a Settings Authentication
Profile > Add a Settings Profile. If you are using a dedicated APN based on authentication, choose Always use
2 Open the drop-down box and select Mobile Internet. these credentials and enter the user name and password. If you don’t need
3 Click OK to create the connection. authentication, choose Request for each connection.
4 The Profile Settings menu dedicated to this Settings Profile will open. You will
have two sections: Configuration şi Authentication. Use the OK button to save your selection and exit. Click the Cancel button to
close the window without saving your changes. The Help button will open this PDF
user guide.

Removing Settings Profiles

1 Go to Advanced Settings > Settings Profiles > Add/Remove a Settings
Profile > Delete a Settings Profile.
2 Open the drop-down box to view all of your added connections.
3 Select the connection you would like to remove and click OK.
4 The connection will be deleted.

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 5.2-6
5.2 add a device 6 troubleshooting

After installation you can add additional devices so that Internet Everywhere If you are having any problems with your Internet Everywhere data card or USB
recognises them. modem please make sure that you have checked or tried these tips.

Adding a Mobile Device  Check that your datacard, or USB modem is correctly connected.
1 Go to Advanced Settings > Settings Profiles > Mobile Network Profiles >  Check that your SIM Card is inserted in your data card or USB modem correctly.
Mobile Configuration.  Check that your SIM Card has the data services activated.

2 Click on the Add a device button. The following window will open:  Check that you are in an area of network coverage.

 Try to uninstall and reinstall the Internet Everywhere application. Uninstall it and

the drivers completely by using control panel --> add/remove programs.

 Refer to the frequently asked questions in this guide.

3 When prompted, connect your device to your computer and click on Next.
4 When your device installation is finished, click OK to complete installation.
5 Go to Advanced Settings > Settings Profiles > Mobile Network Profiles >
Mobile Configuration. Your newly added device should appear in the drop-
down list and can be selected.

Internet Everywhere | user guide 20

frequently asked questions

Internet Everywhere | frequently asked questions 21

 7
7 frequently asked questions

What is text messaging? Which operating systems will the Internet Everywhere data card work on?
Text Messaging enables you to send and receive messages of up to 160 characters Internet Everywhere data cards will work on the most common Microsoft®
to another mobile subscriber. Click on the text messaging button to access this Windows®-based operating systems for computers:
service.  Microsoft Windows® XP Service Pack 2, 32 bits

 Microsoft Windows® 2000 Service Pack 4

What is a PIN?  Microsoft Windows® XP Tablet Edition Service Pack 2

A PIN (Personal Identification Number) is a code of between 4 and 8 digits which  Microsoft Windows® Vista, 32 bits

protects your SIM Card against unauthorised use. A factory set PIN is normally
supplied with your SIM Card – it is advisable to change the PIN before using it. What are the minimum system requirements for a Internet Everywhere
The PIN code can be activated or disabled. The SIM generally comes with a PIN data card?
preset to 0000. If you did not receive it and you believe you should have a PIN, Internet Everywhere require at least:
please contact Customer Services. You can then change your PIN code.  Microsoft Internet Explorer, version 6 or later

 Pentium 4 processor or equivalent

What is a PUK code and why would I need it?  Minimum 1 GB RAM memory

A PUK (Personal Unblocking Key) code is required to change a blocked PIN code.  Minimum disk space 1 GB (The maximum application size is 150 MB)

(This happens if the wrong PIN is entered 3 times.) If your Internet Everywhere data  Type II PCMCIA with cardbus interface for datacard and USB port for USB

card requests the PUK code, contact Customer Services who will be able to assist. modem.

How do I find out the phone number (MSISDN) of my SIM? In which countries can I use a Internet Everywhere data card?
The simplest way of determining the phone number of your SIM is to send a text Internet Everywhere is compatible with networks in Europe, North America and
message from your computer to your mobile phone. It should also be on the box Asia. You will be able to use it wherever Orange has international data roaming
your device arrived in. agreements. For the latest list of countries and networks, please consult the Orange
website at: http://www.orange.ro

You also have to check your device compatibility with the mobile network from those
countries on the Orange website at: http://www.orange.ro/support

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 7

What data transfer speeds can be achieved? How do I access the corporate network?
Orange 3G+ (HSDPA): maximum speeds up to 7.2 Mbps for download and Your IT administrator will be able to advise you depending on your company policy.
1.46 Mbps for upload. For example, you may use a VPN, Remote Access Server (RAS) or you may be
Orange 3G: maximum speeds up to 384 kbps for download and using a dedicated APN.
128 kbps for upload.
Orange EDGE: maximum speeds up to 220 kbps for download When I’m synchronising Outlook, what should I do when I lose connection
Orange GPRS: maximum speeds up to 53.6 kbps for download and to the network?
26.8 kbps for upload First of all, don’t close down Outlook - try to re-connect. Just click on the
Connect button on the Internet Everywhere data card software to re-establish the
During the installation, Windows says it cannot find the file msircom.sys. connection, re-establish your VPN tunnel (if applicable) and Outlook should carry on
What should I do? synchronising again.
This error message can appear when your installation of Windows® is not up to
date. Outlook keeps freezing my PC. Why?
If this happens, please exit the software and install the last updates available. First, check your e-mail is correctly configured; if you are unsure, please contact your
We recommend you install Service Pack 4 for Windows® 2000 or SP2 for IT administrator. It is recommended that you synchronise your Inbox, Calendar etc
Windows® XP. These all are available at http://windowsupdate.microsoft.com whilst you’re connected to the corporate LAN before you leave your office.
Once this update has been carried out, you will need to re-start the It is recommended that you do not synchronise all these files whilst you are
Internet Everywhere software installation. connected over EDGE/GPRS as this may take a long time to complete.
Do note that Outlook (by default) is configured to synchronise every 3 minutes. If you
How much data will a megabyte cover? are unsure, please contact your IT administrator.
Approximately:
 50 average web pages I have just installed a new device with the Internet Everywhere data card,
 3500 e-mails (text only) and I am having difficulty connecting. What should I do?
 a 1 minute MP3 file When you install a new device, Windows® sometimes takes a few seconds to
 25 one-page Word documents completely fifinish the operation. So if you run the program during this period,
you may have connection problems. In this case we recommend you wait a few
seconds, and then check that your device has been recognised correctly. Try
rebooting your PC.

Internet Everywhere | frequently asked questions 23

 7

What happens if the SIM is not slotted into the data card or USB modem? Can I use my Internet Everywhere data card or USB modem work during
Without the SIM Card, you will not be able to connect to the Orange Mobile network. a flight?
It’s illegal to use your datacard on a plane.
Why am I getting messages about SIM Cards?
If Internet Everywhere is producing error messages about the SIM Card, How can I see how much data I’ve used?
try the following: Select Setting > Usage to view your recent 3G+/3G/EDGE/GPRS connections. The
 Check that the SIM Card has been correctly activated by calling Orange volumes of data sent and received are reported by APN name. Click on a connection
Customer Services. type to see the information relevant to that connection.
 Make sure the SIM Card is inserted in the Internet Everywhere data card

or USB modem. How do I un-install the Internet Everywhere application?

 Check that the SIM Card is from Orange. Go to Start > Programs > Internet Everywhere > Uninstall.
 Check that your datacard or USB modem is correctly connected.

 Re-enter the PIN for the SIM Card in case it had been entered incorrectly. Can the text messaging software recognise the Outlook sub-directories,
groups and mailing lists in Outlook express?
Can the PC go into power save mode with the Internet Everywhere The text messaging software allows you to use all your Outlook contacts. However,
data card inserted? it does not recognise the synchronisation of Outlook files, groups and mailing lists in
Yes. Outlook Express at present.

Why is my Internet Everywhere data card or USB modem not being recognised Can the text messaging software recognise Lotus Notes contacts?
by my computer? No, at present the text messaging software cannot recognise Lotus Notes contacts.
 Make sure the SIM Card is inserted in the device.

 Verify that the SIM has been activated. What do I do if I cannot ‘send’ or ‘receive’ text messages from Internet
 Check that the data card or USB modem is inserted correctly. Everywhere?
 Try rebooting the computer with the data card inserted.  Check that you have a 3G+/3G/EDGE/GPRS signal indicated on the

Internet Everywhere dashboard.

What do I do if there is no Internet Everywhere icon on my desktop  Check that your Inbox is not full.

after installation?  Check to ensure you are using the correct service centre.

Check to make sure ‘Orange Internet Everywhere’ has been added to your
Microsoft Windows® Programs menu list. If found, you can manually create
an Orange Internet Everywhere shortcut.

Internet Everywhere | frequently asked questions 24