Rental Terms: Everything You Need To Know About Your Hertz Rental
Rental Terms: Everything You Need To Know About Your Hertz Rental
Rental Terms: Everything You Need To Know About Your Hertz Rental
RENTAL TERMS
HERTZ.COM
Country Specific Terms
Please ask if the insert is missing.
CONTENTS
BASICS 6
Rental agreement
Responsibility (yours and ours)
Disputes
Privacy
Rentals over 28 days
PICK UP 7
Charges at pick up
Vehicle
Rental restrictions
RETURN 12
Return procedure
Variations to return time/place
Charges on return
ANNEXES 14
1 Charges explained
2 Fuel policy
3 Damage policy
4 Insurance & waivers
5 Privacy policy
6 Contacts
7 Currency conversion
2 Damage 2
Post rental, you may contact Hertz
You should check the vehicle for damage Customer Services during office hours
before you drive away and record any (using the number on the back of this
variations on the Vehicle Condition Report. Rental Terms booklet) and our team will
This helps to avoid damage disputes on help resolve any issues.
return. 3 If we are unable to resolve your issue to
3 Insurance & Waivers your satisfaction, and you were renting in
Read the Rental Agreement carefully to another European country, you can contact
understand your obligations for use of the the European Car Rental Conciliation
vehicle and be aware that your insurance and Service (ECRCS), which is an independent
waivers may be void if you are in breach. conciliation service, or seek online dispute
resolution (ODR).
4 Return
You might incur additional charges if you return See Annex 6 (Contacts) of the Rental Terms
the vehicle at a different time or place to that for full details.
agreed with us or if it is in a particularly dirty
or smelly condition. Smoking in the vehicle will
incur an extra charge.
DAMAGE WAIVERS
Most rates include Collision Damage Waiver You can reduce your liability to us for the CDW or
(CDW) and Theft Protection (TP). These limit TP excess to zero by purchasing SuperCover (SC).
your liability to us for damage to or loss of the As a cheaper alternative, where available, you
vehicle to the excess amount stated on your can take Glass & Tyres (G&T) to eliminate your
Rental Agreement. liability for the CDW or TP excess for damage
to the vehicle’s windows and tyres.
FUEL
Your rental is provided with a full tank of fuel. You can choose to pay for a whole tank of fuel
You can either return the vehicle full or pay for in advance so you don’t need to fill the tank on
us to refill the tank for you at the rate shown return (although no refund will be given for any
on your Rental Agreement. unused fuel). Ask for Fuel Purchase Option (FPO).
BREAKDOWN SERVICE
A basic breakdown service is included in your You can buy additional cover for the call out
rental to cover call outs for mechanical faults costs relating to breakdowns that are your fault,
and accidents. including for flat batteries, lost keys, use of the
wrong fuel or keys locked in the vehicle with our
Personal Emergency Roadside Service (PERS).
EQUIPMENT
Your rate includes all compulsory equipment. You can choose from our range of additional
equipment and services, including Hertz
Neverlost, child seats, winter tyres, snow chains
and Wi-Fi, subject to availability at each location.
MILEAGE
Although there is normally no limit on distance We do not cover you for any parking fines,
covered during your rental, some exceptions private parking charges, road tolls or traffic
may apply which will be shown on your violations you incur on your trip. We will process
Rental Agreement. these on your behalf, pass on the charge and
add an administration fee.
IMPORTANT
You are responsible to us if the vehicle is
returned late, lost or damaged, as well as
for traffic fines and other charges that
arise during the rental.
IMPORTANT
through the location’s key box.
Some charges can’t be finally determined
VARIATIONS on return, such as for major damage or
Change to time or location: If you want to any fines we receive relating to your
rental. We will notify you of any such
change the time or place of return or arrange
charges and arrange for payment when
for us to collect the vehicle, you should call the these are identified.
location at the number provided on the Rental
Agreement. Any amendment to the agreed Explained) for a detailed list of potential charges.
return arrangement is at our discretion and
Invoice and payment: We will provide an
IMPORTANT invoice on your return or by email or post.
A change to the Return Time might involve If you don’t pay your charges in the time
an increase to your rental charges, because
indicated on your invoice we may charge you
a different (current) rate may apply. If you
change Return Location we may charge a the applicable statutory commercial interest
One Way Fee to cover our cost of returning on the outstanding charges.
the vehicle to its original location.
Your Hertz Rental Terms – Return | 11
ANNEX 1 — CHARGES EXPLAINED
(A) YOUR ESTIMATE OF CHARGES (SEE YOUR RENTAL AGREEMENT)
Your Rental Agreement provides an estimate of the charges applicable to your rental. These charges
may typically include the following:
COMPULSORY CHARGES
Rental Rate The agreed rental rate is shown as a per week or per day amount,
includes third party insurance and may include Collision Damage
Waiver (CDW) and Theft Protection (TP).
Location Service Charge Included at certain locations (e.g. airports and railway stations) to
reflect the higher cost of providing services from there.
Vehicle Licence Fee Passes on your share of the charges we incur for keeping the vehicle
on the road.
Young Driver Surcharge May apply if you or any additional driver is under 25 years old.
One Way Fee May apply if you return the vehicle to a location different from the
start location. You will be advised at the time of reservation if your
journey is permissible.
Delivery & Apply if you request that your rental vehicle is delivered to or collected
Collection Charges from a location other our rental location.
Insurance & The Rental Agreement will show if our insurance and waiver options
Waiver Options have been accepted or declined by you or are otherwise included in
your rate. We also show the excess applicable to Collision Damage
Waiver (CDW) and Theft Protection (TP) and the full charge for the
agreed rental period, inclusive of tax.
Optional equipment The Rental Agreement lists any optional equipment you have
selected, such as baby/ child seats, winter tyres, Neverlost and Hertz
Entertainment (Wi-Fi), showing the full charge for the agreed rental
period. inclusive of tax.
Total Estimated The Estimated Rental Charges plus the maximum fuel charge you
Rental Charges could incur if you return the vehicle empty (i.e. a full tank of fuel with
a refuelling service charge at current rates).
FUEL
Fuel Purchase You pay for a full tank upfront (although no refunds are given for any
Option (FPO) unused fuel).
Refuelling Price If you don’t fill up the vehicle on return and haven’t opted for FPO, we
will charge you a price per litre to fill the tank.
Refuelling Service Applies on top of the amount charged for refuelling if we fill the tank
Charge for you on return and you have not taken FPO.
VEHICLE CONDITION
Damage/Loss Charges Apply if the vehicle is lost or damaged either (i) if you have not
purchased our waiver products (e.g. CDW & TP), to the full value of
the vehicle, or (ii) if you have taken our waivers to the excess amount.
Not applicable if you take SuperCover.
Damage Administration Fixed charge to recover our costs for dealing with damage caused to
Charge* the vehicle. Not applicable if you take SuperCover.
Extra Cleaning Charge* Applies if you return the vehicle needing more than our standard
cleaning to make it ready for its next rental.
Smoking Charge* Smoking is prohibited in all vehicles. This covers our costs of preparing
the vehicle for the next rental.
*For rentals in Germany this charge will not be applied if you can show that you are not responsible for the fine, that we do
not have any additional costs or that our costs are less than the specified charge.
Traffic Fines You are responsible for paying the full penalty for any parking fine
and Penalties or charge, traffic fine or other penalty you incur during your rental.
Fines Administration Standard charge to recover our costs of dealing with any road
Charge* charge, parking fine or charge, traffic fine or other penalty you incur
during your rental.
EARLY/LATE RETURN
Early Return Charge* Applies if you did not prepay your rental charges, committed to a
rental term and then brought the vehicle back early. You will only
pay for the days used, but we reserve the right to make this charge
to compensate us in part for our inability to rent your vehicle during
the remaining time reserved for your use.
Additional Rental Days You may be charged an extra day’s rental for each 24 hour period
entered into following the return time at then current rental rates,
although you are allowed a ‘grace period’ of 29 minutes to return
the vehicle after the agreed return time.
Late Return Charge* In addition to charging Additional Rental Days for late return, we
reserve the right to make this charge to compensate us in part for
the costs we incur in finding an alternative vehicle to satisfy our next
booking for your vehicle plus our administration costs in contacting
you to return the vehicle.
All charges are calculated in accordance with our current rates and subject to final calculation at
the end of the rental. Please ask at the counter for details or check the Charges section of
our website.
*For rentals in Germany this charge will not be applied if you can show that you are not responsible for the fine, that we do
not have any additional costs or that our costs are less than the specified charge.
IMPORTANT
Fuel gauges may still indicate that the tank
is “full” many miles after it was last re-filled.
To deal with this practically, we ask you to
refill the tank within 10 miles/15 km of the
return location and bring your fuel receipt
with you when returning the vehicle. If you
do not do so, we reserve the right to apply a
small charge – please ask at the counter for
details.
FIN
S
N
R
RUS
EW
LR
IRL DK
LT
RUS
GB
BY
NL
PL
PL
B D
CZ UA
SK
F A
CH H
SLO
S LO H R RO
MD
BH
RS
P BG TR
SP I
ME MA
AL
GR
MA DZ TN LAR ET
Allowed for all vehicles except van and trucks in the UK or Ireland
CONTACT INFORMATION
Our insurance and waiver products will be invalid if you breach the
Rental Terms, or if the loss or damage is caused intentionally or by
the gross negligence of you or an authorized driver. In case of
gross negligence, our waivers will be invalid depending on the
degree of responsibility of you or the authorized driver.
DATE
TIME AM/PM
CAR REGISTRATION
MODEL
RETURN DETAILS
DATE
TIME AM/PM
MILEAGE READING
FUEL LEVEL E F
If applicable provide a receipt as evidence
of recent refuelling.
FRANCE (FR)
0033 800 824 824