Scribd Logo
Upload

Welcome to Scribd!

  • 30 views

    Chapter 11 Last Report

    Uploaded by

    Jerome Balusero
    This document discusses organizational communication in the Pinoy (Filipino) context. It covers the main components of the communication process, including the information source, signal, transmission, noise, and destination. It also discusses mediums or channels of communication like face-to-face meetings, video conferences, telephone calls, and written communication. Barriers to effective communication are explored along with ways to improve Pinoy communications in organizations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Chapter 11 Last Report

    Uploaded by

    Jerome Balusero
    30 views22 pages
    This document discusses organizational communication in the Pinoy (Filipino) context. It covers the main components of the communication process, including the information source, signal, transmission, noise, and destination. It also discusses mediums or channels of communication like face-to-face meetings, video conferences, telephone calls, and written communication. Barriers to effective communication are explored along with ways to improve Pinoy communications in organizations.

    Original Description:

    HBO

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document discusses organizational communication in the Pinoy (Filipino) context. It covers the main components of the communication process, including the information source, signal, transmission, noise, and destination. It also discusses mediums or channels of communication like face-to-face meetings, video conferences, telephone calls, and written communication. Barriers to effective communication are explored along with ways to improve Pinoy communications in organizations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    30 views22 pages

    Chapter 11 Last Report

    Uploaded by

    Jerome Balusero
    This document discusses organizational communication in the Pinoy (Filipino) context. It covers the main components of the communication process, including the information source, signal, transmission, noise, and destination. It also discusses mediums or channels of communication like face-to-face meetings, video conferences, telephone calls, and written communication. Barriers to effective communication are explored along with ways to improve Pinoy communications in organizations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 22

    HBO: CHAPTER 11

    PINOY AND
    ORGANIZATIONAL
    COMMUNICATION
    BSA 1-1 (Group 2)
    C O M M U N I
    COMMUNICATION C A T I O N
    Two forms of Language used in
    information sent and the organizational
    received in environment:
    communications: FILIPINO
    1. ) FACTS
    ENGLISH
    2.) FEELINGS
    NATIVE
    LANGUAGE
    I. THE COMMUNICATION PROCESS

    5 main components:

    Information Transmission Noise


    Source Destination
    Signal
    or Receiver
    II. MEDIUMS OR CHANNELS OF
    COMMUNICATION

    Face-to-face Video Written


    meetings conferences Communication
    II. MEDIUMS OR CHANNELS OF
    COMMUNICATION

    Telephone Letter or E-mail


    Calls memos
    FEEDBACK
    Obtained and Can be used to make
    received from improvements, enhance
    oneself, from operations and perform
    others. effectively.

    Can include surveys and questionnaires, audio


    or videos of focused group activity
    III. NONVERBAL
    COMMUNICATION
    IV. BARRIERS TO EFFECTIVE
    COMMUNICATION AND WAYS TO
    REMOVE THESE BARRIERS

    4 types of barriers:
    1.) Personal Barriers
    Background & Experiences
    Listening & Understanding
    2.) Environmental or
    External barrier
    Competition for attention and time
    between senders and receivers
    Managerial Philosophy

    Multiple levels of hierarchy


    3.) Process Barriers 4.) Semantic Barriers
    - can occur at any point - caused by an individual's
    emotional reactions to words
    - commonly occur when
    Elements that can distort encoding and decoding
    the transfer of info:
    Sender Medium x Use of jargon & acronyms
    Receiver Decoding x Profanity
    Encoding Feedback
    Message x Politically incorrect
    terminology
    V. IMPROVING PINOY
    COMMUNICATIONS IN ORGANIZATION

    A. Information Dissemination Program


    • the employee handbook

    • written communications: memos, financial

    statements, newsletter and bulletin boards

    • audiovisual communications
    B. Electronic Communications

    C. Formal Meetings
    • Retreat - allows them to regroup and
    rediscover their passion for their work.

    • Informal Communication - is the casual


    and unofficial form of communication.
    D. Employee Feedback Programs
    • employee attitude surveys

    • appeal procedures

    E. Employee Assistance Programs


    help employees cope with personal problems

    that are interfering with their job performance


    Ways to Engage in Effective
    Communication
    Five dominant listening styles:

    APPRECIATIVE DISCERNING

    EMPATHETIC EVALUATIVE

    COMPREHENSIVE
    TARGETING AND CONVEYING MEANINGFUL
    MESSAGES TO CATCH LISTENER'S ATTENTION BY:

    Tailoring Conscious
    messages efforts

    Paying close Overcoming


    attention to how communication
    messages are
    framed barriers
    OTHER IMPORTANT COMPONENTS
    OF EFFECTIVE COMMUNICATION:

    Know yourself

    Let the receiver know what you are trying to

    communicate

    Select an appropriate medium for your message

    Know others and where they came from


    VI. FORMAL AND INFORMAL
    COMMUNICATION
    Formal Communication Networks
    Informal Communication Networks
    > techniques to encourage informal communication:
    emphasizing informality

    maintaining an extraordinary level of

    communication intensity

    giving communication the physical support


    MANAGEMENT
    BY WANDERING
    AROUND
    VII. LEVELS OF COMMUNICATION

    Upward Downward

    Communication Communication

    Horizontal Communication
    VIII. COMMUNICATION AND HRM

    HRM depends upon the effective communications


    systems in the organization for its success

    Employees are provided with the Employee


    Handbook which serves many purposes.
    IX. COMMUNICATION METHODS

    COMMUNICATION FEEDBACK

    NOISE DECODING

    ENCODING
    THANK
    YOU!

    You might also like