Narrative Report

Of
Work Immersion

Submitted to:
Rowel Dela Cruz
Immersion Adviser

Divisoria High School

Santiago City

In Partial Fulfillment of the Requirement

Leading to the strand of Information and Communication
technology

Submitted by:
Luigie L. Arenzana
September, 2019
 ACKNOWLEDGEMENT

With deepest gratitude and appreciation, I humbly give thanks to the people who,
with all they can, helped me in making my work immersion training a possible one.

To my parents, for their unending love and support, for providing all my needs
financially and morally, for their patience and understanding during my tiring days that I
can’t help them in the chores, for their never fading advices and for being there for me
no matter what.

To my sister who serve as an inspiration to me, who keep on encouraging me to

always make the best out of everything and for her being proud and ever supporting
siblings to me.

To everyone who became a part of my success. To my friends, classmates and to

everyone who have shown support.

To the institution where am I studying, Divisoria High School, where I am

continuously growing as a ICT student and to all my professors who shared and
continuously sharing their knowledge with students like me and keep on molding me into
a better person. I am extending my warmest thanks especially to Sir. Rowel Dela cruz
who, with all that he can, share with us everything that he knows.

Above all, to our Almighty God for his immeasurable love and for all the
blessings that God showered upon me. With all my heart and soul I thank him for guiding
me during my training in this work immersion. For the provision and wisdom he has
bestowed upon me. For keeping me and my love ones safe. I thank him for his comfort
when I was to give up. By his grace I was able to finish without any conflict.
 SUMMARY

In my first day in the work immersion, my mentor said that I should observe him
first on how he do the work on assisting clients then while I’m watching the other
employee taught me how to operate the computer on which software must be used and
what are the documents I should print.

On the second day, I am already assisting clients on printing and saving their
documents in their own flash drive but then I kept on asking my mentor of what should I
do if there’s a client. I am very nervous when I had to assist a client because I am not
used to facing other people and my confidence is not that high yet I don’t even know
what kind of client is he/she especially sometimes if the client is easily embarrassed.

In the other day of my immersion, it seems that, bit by bit I am getting used to the
processed like printing, saving documents and etc. On the consecutive days, I always
assisting clients to issue their documents, sometimes I assist them on editing their
documents they gave me a copy and I’ll encode it, upon assisting them I am happy on
serving them, and do my duties very well but then there are times that I had assisted some
client who are short tempered and arrogant, which I know that can’t be avoided yet I
don’t like them because even if you already did your best to serve them nicely they will
still threat you harshly and get angry with you but for the sake of my duty, I still have to
treat them nice and polite but of course have the courage to face them be confident in
front of them.

As weeks pass by, I eventually improve in my communication and technical

skills, I easily assist clients because I already knew how to use the different machines and
computer software in order to get all the requirements the clients must give, and unlike
before I had gained my confidence a little bit since then, I can face assist clients very well
because on the first week I am still on the adjustment period of knowing things and keep
on making mistake but after a while I get on track, I do less mistakes and became more
productive. I have learned about the rules and regulations of the company which I find
very important, it helped me a lot to do my duties right and aware of what’s wrong aside
from it I get familiarize well on the different processes I have to make when assisting
clients according to what they need. On that time, I already knew a lot compared to
before beause I am more confident and knowledgeable of everything.

On the very last week of my work immersion, I have facing every client full of
confidence while not being nervous anymore, because of this I overcome my self being
anxious whenever I face somebody which is better for my future as a professional
individual in my career work.

As a trainee I know to myself that I learned a lot to myself that I learned a lot but
it is not enough for me to be successful it was just a pre-trial and I am about to experience
more of it after this, yet I am still grateful for what I have experienced on serving others
and working with other people. I knew that there are so many things to know about
serving and working but for this time I let myself to be exposed on different people and
responsibilities to take a better improvement with myself first and understand more about
socialization and interaction with other people.

I know that it will take time for us to achieve our goals and dreams but as time
goes by we learned a lot and experience lots of different things on the journey in our
lives. People tend to go lots of ups and downs just before meeting their goals in life but
the key on being successful is by not giving up. Our journeys were built naturally by our
creator who guides us on the path we take, because on every path there were obstacles
and courses, some of it will hit us so hard for us to be strong and built our faith, for he is
there to protect and help us on our way. We have to learn how to fight courageously and
overcome our weakness for in the end we will end up happy and strong in the aspect of
life. I will make sure that all the knowledge I learn will be used to make my vision come
true and fulfill my mission in life in order for me to find and climb my way up no matter
what It takes.
 TABLE OF CONTENT

I. Title Page…………………………………………………………………………1

II. Acknowledgement………………………………………………………………..2

III. Summary……….………………………………………………………………3-4

IV. Table of Content………………………………………………………….………5

V. Introduction……………………………………………………………………....6

VI. Objectives/Company Profile…………………………………………………….7

VII. Work Immersion Daily Activities…………………………………………...8-10

 INTRODUCTION

Work immersion is one method by which students is given a chance to apply the
theories and computations that they have learned from the school. It also helps the
students to acquire relevant knowledge and skills by performing in actual work setting.
High School and Colleges require their students to undergo such training within a
specific number of hours as part of the curriculum.

For the students, an work immersion program provides opportunities to go

through the actual methodologies of a specific job using the real tools, equipment’s and
documents. In effect, the workplace becomes a development venue for a student trainee
to learn more about this chosen field and practice what he has learn from academy.

On the other hand, an effective work immersion program also benefits the
companies who accept trainees. First work immersion provides additional manpower for
a lesser labor cost than a regular employee. Most of them are all eager to learn the ropes
so chances are high that they will cooperate.

Employee can use this internship strategy as a method in recruiting new

employee. Since the trainer or the supervisor can follow the trainee’s progress, he can
gauge based on performance, behavior and attitude if the trainee will make a good recruit
after completion of this internship.

Work immersion can bring fresh ideas into the organization. Given the
opportunity to speak their minds freely and without fear, they may be able to contribute
significantly in.

It is the responsibility of supervisors and managers to utilize available resources

to train, qualify, and develop their employees. Work immersion training is one of the best
training method because it is planned, organized, and conducted at the employee’s
worksite. Work immersion will generally be the primary method used for broadening
employee skills and increasing productivity. It is particularly appropriate for developing
proficiency skills unique to an employee’s job especially jobs that are relatively easy to
learn and require locally-owned equipment and facilities.

One major drawback of work immersion can be finding the right time for it. The
person responsible for giving and evaluating the training has to be sure that his or her
other job responsibilities are being met. Another disadvantage of work immersion is that
it can be difficult to find the right person to conduct it. The person doing the training
must have the knowledge and skills with the same equipment that the learner will be
working with. Care must also be given not to pass on.
 OBJECTIVES

To acquire valuable knowledge and skills to complement those that I have learned
from school in an actual job environment.

The main objectives of this work immersion is to acquaint the students formally
to a real life work place environment. This will help to explore the relationship between
the knowledge and skills acquired in college with those required in the working
situations.

COMPANY PROFILE

PSCC OFFICE

Pscc office at the City hall, Santiago City. It is a company that provides security
in some part of Santiago City by monitoring in Closed-Circuit Television(CCTV). You
can trust this company in security service, especially a company that you can believe in.

It also have a personal values. Integrity, honesty, and an unwavering belief in

Golden Rule. The main goal of this company is to help our city become a peaceful city
and to avoid some unexpected incidents.

DIVISORIA HIGH SCHOOL

Divisoria High School at Santiago City. It is one of the best school in Santiago
City there are lots of good teacher’s and staff, also the students there are friendly
especially to our environment so that the Divisoria High School is known as child
friendly and eco friendly school.

This school is led by sir Randy B. Mina our beloved principal who has do what he
can to improve this school especially to guide the teachers in making us student more
knowledgeable.
 WORK IMMERSION DAILY ACTIVITIES

Day / Date Specific Activity / Assigned Task

Our first day of immersion, we are deployed at the city hall in the PSCC
Day 1: office and we’ve arrived there at 8:30 AM together with our emersion
August 14, 2019 adviser sir Rowel Dela Cruz to introduce us in our immersion place.
After that we meet some officers there and they say we first need to
observe them. So we just observe in a whole day of our day 1 in work
immersion.

In our second day of immersion, I arrived there at 7:30 AM, because we

are expected to be there before 8:00 AM when I arrived there some
Day 2: officers are still cleaning like cleaning the windows, mopping the floor,
August 15, 2019 sweeping and etc. after that I suggest to help them in cleaning but they
refuse. We take our lunch at 11:50 and go back to the office at 12:50,
also this whole day we just observing our mentor what she doing, and
after our time limit in our work immersion, we go home at 5:00 PM

In our following day of immersion, I arrived there at 7:01 AM and as

usual some officers again is still cleaning they said I was just too early
so that I suggest again if I can help them now in cleaning and they
Day 3: refuse me again so that we are just sitting there and observing now to
August 16, 2019 the CCTV also our work immersion adviser said that we need to
observe in 3 days, so that’s what we do until now. We go again to take
our lunch at 11:50 and go back at 12:50 because our time limit in the
morning is before 12:00 and we need to go back before 1:00 also our
time limit in the afternoon is 5:00 so we go home at 5:00 PM.

Day 4, I arrived there at 7:20 AM, and now after some few hours some
Day 4: of the officers there are now commanding us like back up files or
August 19, 2019 arranging some files and documents that’s what we do in whole day
because the files is more than 3 thousand files and in whole day we still
didn’t finish so our mentor said we just continue it tomorrow.

Day 5: This day I arrived at 7:43 I almost late and after I arrived there we go to
August 20, 2019 the city hall together with some officers to get some supplies for our
office and after that we now continue to back up files.
 This day we make some clean to our office because our mentor said that
there will be some visitors that will arrived soon, we fix some cables
Day 6: and arrange it in their proper places. So after all cleaning the visitors is
August 22, 2019 already in our office at 10:00 AM and after a few hours we finally take
our break. We come back to our office at 12:58 and some of visitors is
already leaving and we help again in cleaning after they leave.

This day we haven’t do much work because our mentor is absent in the
Day 7: morning, our mentor said that she will be there at 1:00 PM so what we
August 23, 2019 do is just monitoring at the CCTV together with some officers there and
when our mentor arrived she command us again to back up her files.

Day 8: This day the weather is not good but we still attend to our work
August 27, 2019 immersion so after some few fours our mentor told us that there’s a
suspension of classes that we didn’t know and our mentor sent us home
so we go home at 11:50 AM.

Day 9:
August 29, 2019

Day 10:
August 30, 2019

Day 11:
September 2, 2019

Day 12:
September 3, 2019

Day 13:
September 4, 2019
 Day 14:
September 5, 2019

Day 15:
September 6, 2019

Day 16:
September 9, 2019

Day 17:
September 10, 2019

Day 18:
September 11, 2019

Day 19
September 12, 2019

Day 20:
September 13, 2019

Day 21:
September 16, 2019
PROBLEMS ENCOUNTERED

RECCOMENDATIONS