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1.1 Section 01 - Introduction PDF

This document outlines the structure and content of a ServiceNow scripting course. The course is broken into 10 sections covering key scripting topics like GlideRecord, GlideSystem, and creating custom applications. Students will learn scripting fundamentals and best practices to develop custom applications and integrations. The course assumes some prior ServiceNow administration experience and knowledge of databases, HTTP, and JavaScript. Students will need a personal developer instance and text editor to complete exercises throughout the course.

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santosh kumar
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142 views13 pages

1.1 Section 01 - Introduction PDF

This document outlines the structure and content of a ServiceNow scripting course. The course is broken into 10 sections covering key scripting topics like GlideRecord, GlideSystem, and creating custom applications. Students will learn scripting fundamentals and best practices to develop custom applications and integrations. The course assumes some prior ServiceNow administration experience and knowledge of databases, HTTP, and JavaScript. Students will need a personal developer instance and text editor to complete exercises throughout the course.

Uploaded by

santosh kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Section Outline

1 Introduction 6 Prerequisites

2 Why Take This Course? 7 What You Will Need

3 Course Structure 8 Instance Overview

4 Course Outline 9 Course Goals

5 Navigating The Course


Introduction

● ServiceNow consultant
● Education
○ Master of Science in CIS
○ Bachelor of Science in MIS
● Love to travel
● More info
○ markmmiller.com
○ linkedin.com/in/markmanuelmiller
Why Take This Course?

● Deeper understanding of ServiceNow


● Master scripting within ServiceNow
○ Custom application development
○ Integrations
● Will benefit
○ Developers
○ Consultants
○ System admins
○ Anyone interested in learning about ServiceNow
Course Structure

● Broken up into 10 sections


● Sections are made up of
○ Videos
○ Slides
○ Demos
○ Quiz questions
● Workbook
● Practice exam
Course Outline

1 Course Introduction 6 GlideForm & GlideUser

2 Development Overview 7 GlideAjax

3 Scripting Locations 8 Exploring Other APIs

4 GlideRecord 9 Becoming A Scripting Master

5 GlideSystem 10 Creating A Custom App


Navigating The Course

● Speed up or slow down videos


● Re-watch videos
● Post questions to course Q&A
● Notification topics Note
○ Note Caution
○ Caution Dive Deeper
○ Dive Deeper Best Practice
○ Best Practice
○ 101 101 This topic was discussed in ServiceNow 101: Administration
● Client-side/Server-side
Prerequisites

● ServiceNow
○ Admin experience
● Database concepts
○ Tables, fields, records, etc.
● HTTP
○ How web apps work
● JavaScript
○ Object-oriented programming
What You Will Need

● Computer w/ modern browser


● Internet connection
● Recommended:
○ Personal or demo instance
○ developer.servicenow.com
Instance Overview

● Personal developer instance


○ developer.servicenow.com
○ May have slight modifications from out-of-box
● Istanbul
○ UI16
○ List v3
● User account
○ admin role
○ security_admin role
● Latest Mozilla Firefox

Note: It is ok if you are running a different version of ServiceNow than me


Text Editor

● Not required
● Why use a text editor at all?
● Atom
○ Open source text editor by GitHub
Course Goals

● Overwhelming number of places to script in ServiceNow,


how to fit this into a course?
● Focus on the what and how rather than the where
● Scripting certification

Note: This course will not cover every single scripting component in ServiceNow
Course Errors

● Please report errors!


● I’m not perfect and I’m still learning new things every day :)

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