STATION KPI-SPI PERFORMANCE FOR FY 19-20 ( Apr'19 - Mar'20 )

STATION isb Islamabad / Pakistan Region → Pakistan KPI/SPI FYTD - Ranks - Status 69 Gold 99.00%

Months - Apr'19 May'19 Jun'19 Jul'19 Aug'19 Sep'19 Oct'19 Nov'19 Dec'19 Jan'20 Feb'20 Mar'20 Total
S/N
Ground Handling Services - Royal Airport Services
Total Departures 60 62 60 61 243
OTP / GS D+00 (Target >98%) 100.0% 100.0% 100.0% 100.0% 100.0%
OTP / GS D+15 (Target =100%) 100.0% 100.0% 100.0% 100.0% 100.0%
KPI-1
OTP / Total Delay D+00 (Target >80%) 31.7% 77.4% 43.3% 65.6% 54.5%
OTP / Total Delay D+15 (Target >90%) 61.7% 93.5% 78.3% 83.6% 79.3%
No. of INADS 15 17 13 13 58
No. of Controllable INADS 1 0 0 0 1
KPI-2 Controllable INADS rate/1000Pax (Target <0.045) 0.056 0.000 0.000 0.000 0.02
Total No. of QR Security Offloads 1 1 5 0 7
No. of Controllable QR Security Offloads 1 1 4 0 6
Accountable MHB cases 4 0 0 2 6
Accountable MHB rate/1000 Pax 0.22 0.00 0.00 0.16 0.11
Accountable MHB Target/1000 Pax 0.45 0.97 0.45 0.45 0.45
KPI-3
Overall MHB Cases 19 0 0 3 22
Overall MHB rate/1000 Pax 1.05 0.00 0.00 0.24 0.39
Overall MHB Target/1000 Pax 0.90 1.42 0.90 0.90 0.90
ADC Scanner Compliance % TBA TBA 0% 3% 0
KPI-4 Customer Queuing Time against ADC checks TBA TBA 0.0 11.1 0.00
Boarding Scanner Reconciliation Compliance TBA TBA NA NA 0
KPI-5 Training Compliance (Target = 100%) 96% 98% NA NA 97%

Zone 1 Boarding (Target = 70%) 69% 94% 95% 92% 87%

KPI-6
Zone 2 Boarding (Target = 50 %) 58% 91% 90% 87% 81%
KPI-7 MNDU Compliance % 93% 92% 94% 96% 94%
Net Promoter Score (Target - 50) 47.3 69.2 48.8 60.9 60
KPI-8
Great Competencies % (Target - 90%) 90% 100% 100% 100% 100%

Red Bag, CAT A cases 0 0 0 0 0

SPI-1 Unauthorized Baggage CAT B cases 0 0 0 0 0
Unauthorized Baggage CAT C cases 0 0 0 0 0
SPI-2 Unmanifested Passengers 0 0 0 0 0
Mass and Balance - Low 0 0 1 0 1
SPI-3 Mass and Balance - Medium 0 0 0 0 0
Mass and Balance - Major 0 0 0 0 0
Aircraft Damage - Low 0 0 0 0 0
SPI-4 Aircraft Damage - Medium 0 0 0 0 0
Aircraft Damage - Major 0 0 0 0 0
Proactive reports - Low 0 0 0 0 0
SPI-5 Proactive reports - Medium 0 0 0 0 0
Proactive reports - Major 0 0 0 0 0

Excess Baggage Waived /1000 pax ( Target - 350 USD) $ 101 $ 25 $ - $ 332 $ 109
Excess Baggage Waived Rank 113 82 1 97 80
Hand Bags Target / 1000 pax 5 5 5 5 5
Hand Bags Collected at the DOH /1000 pax 7 3 5 6 5
Hand Bags Collected Rank 78 52 52 57 61
98 53 92 30
KPI/SPI Monthly Status - Rank - Score ---> 98.06% 100.00% 98.88% 100.00%
Gold Platinum Gold Platinum
Prepared by: Ground Services Management For queries: GS PERFORMANCE ANALYSIS TEAM GS Data Analyst <[email protected]>