SERVICE REQUEST CHECKLIST

This checklist will help you with requesting service for your alarm system.
Please help Network give you the best possible service by checking the following:
PC 3000
USING YOUR
PROBLEMS WHAT TO CHECK
Alarm wonÕt arm Are you using the correct four-digit panel code?
Have you tried pressing the reset button (#), then entering the

No green light
panel code?
Is there a green ready light?
Is the breaker on?
NETWORK ALARM
No power
Panel dead
Is the transformer plugged in or could it be plugged into a BEFORE YOU BEGIN
switch controlled outlet? 1. Complete the Resident Alarm Services Agreement.
Are all doors and windows closed? 2. Check that your electrical service is in working order.
Have any windows or doors been replaced recently? 3. Check that your phone line is active if your alarm system is monitored.
Has new carpet been installed?
PERSONAL IDENTIFICATION CODE (PIC)
Alarm went off If home, what room were you in? Did the panel make noise? A 4-digit number, chosen by you, necessary for monitoring service. This number is used to
Received notification of a Is it possible the entry/exit delay time expired? identify you over the phone, to a Network monitoring center operator.
false alarm
Is the Remote panic button out of reach from children and pets? (Choose any 4 numbers easy to remember. The number may be the same as your panel code.)
Do all doors and windows close securely?
Has there been any carpet work done lately? PANEL CODE
A 4-digit number used to arm, disarm and silence your alarm system.
ÒTrouble Ò light on The Trouble Light will be ON if the panel has a trouble condi-
tion. To view the trouble condition, press (*) then (2). If zone
light 1) is on, your back up battery is low or charging. The low YOUR PANEL CODE IS: _______ _______ _______ _______
battery signal will be sent to the monitoring center. Please wait
24 hours after AC power is turned on to see if this will clear. If READY LIGHT:
not, call NetworkÕs Customer Service Department. When ON, the system is ready to be armed.
NOTE: If the panel sound is a chirping tone, this can be When OFF, a door or window may be open.
reset/silenced for 24 hours by pressing (*) then 2 (#). This
will not reset the service required light. ARMED LIGHT:
2) is on, the AC power is lost. The Trouble Light will come on. When ON, the system is armed.
The Trouble Light will turn off after AC power is restored. When OFF, the system is disarmed.
3) is on, this means there is a malfunction. Service if required.
4) is on, this means that the panel tried to communicate with the MEMORY LIGHT:
Central Station and failed. If there has been no telephone service When ON, an alarm has occurred
in the unit until now, this zone light would show indication that during the last armed period. (Alarm
the panel had been previously set off (tripped) and failed to memory is cleared each time the panel
communicate. is armed.)
5) is on, this means there is trouble with the Fire loop(s). Service
is required. BYPASS LIGHT:
ÒMemory Ò light on Alarms caused during the previous armed period are stored in When ON, the system may not be
memory. To view these alarms, press (*) then (3). The properly armed. (Alarm bypass is
ÒMemoryÓ light will flash and the alarm(s) will be displayed on cleared each time the panel isdisarmed.)
the flashing zone lights. The ÒMemoryÓ light will be ON only if
there was an alarm during the previous armed period. Arm and TROUBLE LIGHT:
disarm your system or press (#) to clear and return to Ready. When ON, there is a fault in the system.
(See back page.)
Telephone Problems Call Network first
PROGRAM LIGHT:
When programming user codes the ÒProgramÓ
light will come on.
ZONE LIGHT:
When ON, a door or window may be open.
Network Multifamily Corporation
When OFF, the system is ready to be armed.
14275 Midway Road, Addison, TX 75001-3681
800-635-1635
License #B4888
40560-4093 REV. 3/99
ARMING YOUR SYSTEM - WHEN LEAVING HOME: TESTING YOUR ALARM
1. Green Ready Light must be ON. If not, check to see that all doors and windows It is important to test your alarm system at least monthly to make sure that it is operat-
are closed. Also, check for power. If panel beeps when any key is pressed, it has power. ing properly. If your alarm system is monitored, call Network at 1-800-635-1635 and
If unable to obtain Green Ready Light, call for service. tell them you are testing your alarm system before proceeding with the steps below. If
2. ENTER PANEL CODE. The panel beeps once with each number entered. When your alarm system is unmonitored, follow the steps below:
correct Panel Code is entered, the ÒArmedÓ Light come on and the exit delay begins. 1. Check that the Green Ready Light is ON indicating sensored doors and windows
3. EXIT BEFORE DELAY TIME EXPIRES. The panel beeps quickly to time out and are closed. Open each door and window individually and check to see if the Green
exit. Delay 45 seconds. Ready light went.
2. Arm your system and wait until exit delay times out. Open your front door and let
disarming your system - WHEN RETURNING HOME: alarm sound for about one minute. Enter your Panel Code to silence.
1. As you enter, the panel beeps to remind you to disarm the system immediately. 3. Press and hold the ÒPÓ key on the alarm panel for approximately 2 seconds and let
2. ENTER PANEL CODE before the entry delay time of 30 seconds expires. When the alarm sound for about one minute. Enter your Panel Code to silence.
correct Panel Code is entered, the ÒArmedÓ Light will go off and the panel will silence. 4. Press the Beside Alert Button (if applicable) and let it sound for about one minute.
3. If you make a mistake entering your panel code, simply press the (#) key and Enter your Panel Code to silence. Continue testing in the same manner for each
re-enter code. door and window.

INSTANT FEATURE - WHEN STAYING HOME:

1. Green Ready Light must be ON. POINTS TO REMEMBER
2. ENTER (*) + 9 + PANEL CODE. The ÒArmedÓ light will FLASH to indicate system Monitored Systems - NetworkÕs monitoring center place verification phone calls as the
is armed in the instant mode. Entry through any sensored door or window will immedi- first step in processing an alarm signal. If the operator gets no answer, an answering
ately sound an alarm. machine, a busy signal or an individual who cannot give the correct Personal
3. Before leaving, enter Panel Code once to disarm the system and again to re-arm Identification Code, the operator then proceeds to the next step in the dispatch
the system. The panel will beep to time out exit delay 45 seconds. Exit before delay instructions established for your property.
expires.
Your Personal Identification Code is the only way Network can properly identify you
CHIME over the phone. Without proper identification, police dispatches and false alarm fines
1. Green Ready Light must be ON. CHIME feature works only when system is disarmed. can occur. Everyone in your household must remember this code. If you should forget
2. ENTER (*) + 6 + PANEL CODE + 6 to turn CHIME feature ON and OFF. your Personal Identification Code, contact your property management office for
3. With CHIME feature on, the panel sounds a tone each time a sensored door or window assistance in establishing a new code or call Network.
is opened.
Alarm signals are transmitted through your telephone line. If a signal is being sent,
PANEL EMERGENCY BUTTONS your phone might not have a dial tone until transmission is complete. If you experience
1. Pressing and holding the ÒPÓ key for two seconds will sound an alarm. any difficulty with your phone, Network should be contacted before the local phone
2. This feature works regardless of whether system is armed or disarmed. Doors and/or company to help avoid any unnecessary phone repair bills. A Network representative
windows may be open or closed. can explain a very simple test to determine if the problem is related to the alarm
3. To silence, enter Panel Code. If Panel Code is not entered to silence the alarm, it will system.
sound for approximately 5 minutes.
If service is requested for your alarm system, it will not be monitored until service is
EMERGENCY PROCEDURES - WHEN AN ALARM IS ACTIVATED performed.
Unmonitored Systems - When an unmonitored alarm is activated, it sounds inside your
home only. Unmonitored alarm service does not provide for monitoring of the equipment Unmonitored & Monitored Systems - Your Network Multifamily alarm system
or response from any third party including the police department. magnetic contacts for the perimeter doors and moveable, accessible windows of your
Monitored Systems - When a monitored alarm is activated, it sounds inside your home apartment windows of your apartment home. If monitored, alarm signals are sent to
and sends a signal to NetworkÕs monitoring center. When a signal is received by Network, NetworkÕs U.L. approved monitoring center when the alarm is armed and the door or
an operator will place a verification phone call to you. Request the assistance you need or window is opened or when an emergency feature is activated. Glass breakage and
cancel the alarm by giving the Network operator your Personal Identification Code. If you motion detection are not provided by this system.
accidentally activate your alarm, enter the Panel Code to silence it. If your system is moni-
tored and you enter the Panel Code immediately, you will send a CANCEL signal instruct-
ing NetworkÕs Monitoring Center to disregard your alarm signal. If your cancel signal is not
received immediately, a Network operator will call you. DO NOT PANIC AND DO NOT
TRY TO DIAL OUT. Wait for the Network operator to call you and simply clear the alarm
with your Personal Identification Code.
If an alarm occurred while you were away, the ÒMemoryÓ light will flash when
you disarm your system upon entering. If you have no knowledge of why an alarm
occurred, DO NOT ENTER YOUR HOME! Go to the nearest phone and call for help.
(The alarm memory is cleared each time the system is armed.)