NATIONAL VOCATIONAL TRAINING INSTITUTE

TESTING DIVISION

TRADE TESTING REGULATIONS AND SYLLABUS

TRADE: COMPUTER HARDWARE SERVICING

LEVEL : CERTIFICATE ONE

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .
 TRADE TEST CERTIFICATE ONE
A. INTRODUCTION

i. The review of this syllabus has been generally influenced by the demands of industries due to its
continuous change as a result of technological advancement and the changing needs of society.

It was also influenced by the TVET reforms under the directions of the new educational reforms
with the view to opening up further education and training opportunities to TVET graduates.

The certificate ONE syllabus is designed to respond to the following level descriptors:

QUALIFICATION KNOWLEDGE LEVEL SKILLS AND ATTITUDE:

Certificate 1 1. To demonstrate a broad knowledge 1. Require a wide range of
base incorporating some technical technical skills
concepts.
2. Are applied in a variety of
2. To demonstrate knowledge of the familiar and complex contexts
theoretical basis of practical skills. with minimum supervision.

3. To demonstrate knowledge in 3. Require collaboration with

numeracy, literally, Information others in a team
Technology and Entrepreneurial skills

ii. This syllabus is aimed at providing trainees knowledge in memory management, upgrade of
computer systems, system optimization, troubleshooting faults, repairs and servicing of computers,
printers and uninterrupted power supply units in an organization or a set up.

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

B. GENERAL OBJECTIVES

On completion of this course, the trainee should be able to :

i) understand the introduction to computer systems
ii) understand and apply health and safety concept
iii) understand how the computer works
iv) understand and apply the principles of static electricity
v) undertake hardware installation
vi) the install hardware devices
vii) install anti virus programs
viii) Upgrade and maintain the concept of computer systems.
ix) and interpret the electronic aspect of computer hardware
x) understand print technology
xi) understand and apply drawing, science and calculation for computer application

C. THE COURSE COMPONENTS

Trade Theory
Trade Science and Calculation
Trade Drawing
General Paper
Trade Practical

EXAMINATION: The candidates would be examined in the FIVE components listed in ‘C’ above.

Practical work must be carefully planned to illustrate application of the theory and to provide
maximum opportunity for workshopshop practice, laboratory work and demonstration.

D. KNOWLEDGE AND SKILLS REQUIREMENT

The prime objective of the programme is to provide the skills of the trade in a manner that will best meet
the needs of the trade as well as organization or set ups using computer systems.

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

E. ENTRY TO THE COURSE
Minimum education: Must have passed JHS or SHS examination. However, the selection of the students
for the course is within the discretion of the head of the institution.

F. ELIGIBILITY FOR ENTRY TO EXAMINATION

Candidates may enter for examination only as internal candidate that is those who at the time of entry
to the examination are undertaking (or have already completed the course at an approved
establishment).

G. EXTERNAL EXAMINERS
The practical work of candidates will be assessed by an external examiner appointed by the Testing
Commissioner.

I EXAMINATION
The components for the examination for Computer Hardware Certificate 1 are listed below:
1. Trade Theory
2. Trade Science and Calculation
3. Trade Drawing
4. General Paper
5. Trade Practical

J. EXAMINATION RESULTS AND CERTIFICATES

Each candidate will receive record of performance given the grade of performance for the components
taken. These are:
i) Distinction
ii) Credit
iii) Pass
iv) Referred/Failure

Certificates would be issued to candidates who pass in all the components.

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 NOTE
All Technical and Vocational trainees who aspire to take advantage of the opportunities opened to
them in the educational reforms should NOTE that for a trainee to progress to certificate Two (2) requires
a pass In Certificate One (1).

J. ACKNOWLEDGEMENT

NVTI wishes to acknowledge the team of experts, for preparing the materials which have been
incorporated into this syllabus.

Mr. Edwin Greenleaf Nkrumah (Bsc. IT)

Mr. Larry Opoku Oware (Diploma IT) in reviewing the whole materials and making necessary additions
and recommendations is also appreciated.

Government’s desire to improve the lot of Technical/Vocational Training, which led to the preparation
of this syllabus, is hereby acknowledged.

K. RECOMMENDED TEXT BOOKS

1. PC upgrade and repair

2. Micro computer Technology
3. Com TIA Ax Essential

LIST OF TOOLS, EQUIPMENT

Soldering iron/sucker
Digital and analogue meters
PC Tool kit

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 CERTIFICATE ONE – TRADE THEORY
INSTRUCTIONAL
TASK CRITICAL SKILLS SUB-SKILLS TECHNIQUES
1.0. Introduction to Types of Computer Types of Computer System: • Display real objects/pictures of type of
Computers System • Digital e.g laptop, Desktop, Tower computer system
etc.
• Analogue e.g. thermometer etc.
• Hybrid

Uses
The uses of Computers Process, storage, research,
communication, entertainment and
creativity
2.0. Health and Safety General Rules and Health Demonstration and
Regulations • Correct posture trainees activities
• Lifting stands
• Protective devices (insulated
materials)
• Environment
• First Aid (Application)

Safety
• Tools handling
• Working procedure
• Connectivity
3.0. How the Computer Working principle of the Computer System • Illustration with a chart
Works computer system Input (functional block diagram)
Keyboard
Mouse
Input Processing
System Unit
Processing Output
Monitor
Output Storage
Hard disk drive
Memory
Removable Disc

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 CERTIFICATE ONE – TRADE THEORY
INSTRUCTIONAL
TASK CRITICAL SKILLS SUB-SKILLS TECHNIQUES
4.0. Components of the Types of Computer System Unit/Casing • Real Components Picture
Computer System system unit/casing and Desktop
Unit components. Standard
Slim line

Tower
Mini
Midi
Full

Components
Motherboard
Adaptor cards
Disk drives
Power supply unit
Memory
Signal cables
Processor
5.0. Computer Software The types of software Software • Guide trainees to identify software
and its Uses packages • System Software packages and explain their uses
• Application Software
• Utilities Software
The uses of each
Software Package Uses
System Software
• Controls, manages, gives an
interface
Application Software
• Word processing
• Spreadsheets
• Databases
• Graphic Designing
• Desktop Publishing
Utilities
• Anti-virus
• Diagnostic

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 CERTIFICATE ONE – TRADE THEORY
INSTRUCTIONAL
TASK CRITICAL-POINTS SUB-POINTS TECHNIQUES
6.0. Tools and Introduction to Electronic Tools • Show real object/care and
Components Tools and Components • Screw drivers maintenance of tools
• Soldering iron
• Analogue/digital meters

Components
• Resistors
• Capacitors
• Diodes
• Transistors
• (LED) Light Emmiting Diodes
• Integrated circuits
• Inductors
7.0. Introduction to • Symbols Symbols • Demonstration with
Electronic • Diagrams Interpretation trainee activity
Symbols/Diagram
s Diagrams
Reading of circuit diagrams

8.0. Soldering and Handling and Application • Demonstration with trainee

Desoldering Application of: • Handling Activity
• Soldering iron • Soldering iron
• Sucker • Sucker
• Solder (Lead) • Fixing (Component)
• Removing (Component)
9.0. Electricity The Principles of Electricity Static • Show real object with trainee
• Batteries Activity
• Magnetism

Current
• AC
• DC

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 CERTIFICATE ONE – TRADE THEORY
INSTRUCTIONAL
TASK CRITICAL-POINTS SUB-POINTS TECHNIQUES
10.0 Virus The possible causes of virus: • Lecturing
• Types Types of virus
• Trojan horse
• Horn
• Bomb etc.

• Prevention Prevention
Anti virus program
e.g Macfee, AVG, Norton etc.

• Effects Effects
Corrupts software
Deleting of files
Reducing performances
Duplication of files etc.

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 CERTIFICATE ONE – TRADE SCIENCE AND CALCULATION
INSTRUCTIONAL
TASK CRITICAL SKILLS SUB-SKILLS TECHNIQUES
1.0 Component The basic knowledge for Calculate for the following: • Illustrate with the formula
finding the total resistance Hard disk drive for determining the total
Device and capacity • Cylinder capacity and resistance with
• Heads trainees
• Sectors
• Per-sector

Resistor Capacity
• Serial Serial
• Parallel Parallel
• Networking
2.0. Logic Gates The basic combinational of • AND • Illustrate simple diagram and
logic gates and its Boolean • NAND Boolean algebra to explain the
algebra • OR logic gates
3.0. Principles of The basic principles of Calculation for: • Assist trainees to work out
Electricity electricity • Power Problems on power, voltage
• Voltage and current
• Current
4.0. Binary Operation • Conversions Conversions • Working procedure, homework
• Operations Base – Decimal and assignment
Decimal – base
• Solving of problems
Operations
Addition (+)
Subtraction (-)
Division (÷)
Multiplication (x)

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 CERTIFICATE ONE – TRADE DRAWING

INSTRUCTIONAL
TASK CRITICAL-POINTS SUB-POINTS TECHNIQUES
1.0 Signal Cable Integrated Drive Electronics Cable Parts • Illustration/Chart/
Cable (IDE) • Master (Boot device) Audio visual. Trainees practice
• Primary (IDEI) in freehand sketching
• Slave (IDE)
2.0. Signal Cable SATA cable Cable Parts • Illustration Chart Audio
Master board device Visual display
Primary
3.0. Motherboard Free hand sketching of the Component parts • Illustration/Chart/
motherboard with label Industrial Standard Architecture Audio visual aid
(ISA)
Peripheral Component
Interconnection (PCI)
ROM, BIOS chip, CMOS Battery
4.0. Hard Disk Drive Free hand Component Parts • Illustration/Chart/
Sketching of the hard disk • Casing Audio visual aid
drive with cable • Controller
• Data cache
• Read/write head
• Platters
• Spindle
5.0. The System Unit Sketching the system unit and Part to lable: • Real object or picture
label the parts. Front side to sketch
• Tower Power switch
• Desktop CD-Rom
The case
Back side
Power socket
Serial/parallel parts
Audio jack

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 CERTIFICATE ONE – TRADE DRAWING
INSTRUCTIONAL
TASK CRITICAL-POINTS SUB-POINTS TECHNIQUES
6.0 Input Device Sketching the input device of Keyboard • Real object or picture to
the computer and label Function keys Sketch
• Keyboard Numeric keys
• Mouse Alpha numeric keys
Edit key
Arrow key
Mouse
Primary button
Secondary button
Scroll button
7.0 Output device Sketching the output device of CRT/TFT • Real object or picture
the computer with label • Screen to sketch
• CRT • Case
• TFT • Switches
8.0. Memory Free hand sketching of Simm • Audio visual aid/
Memory 72 pin Pictures/real object
• SIMM Lable
• DIMM with lable
Dimm
128 pin
Label
1.0. Computer Hardware The categories of computer Components • Lecture/Demonstration with
and Peripherals hardware and its peripherals Real Objects

Input
Inputs
Keyboard
• Enhanced
• Standard
Mouse • Multipurpose
Mouse
• Serial
• PS/2
• Optical
• Cordless
Processing
• Track ball

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 Processing (System Unit)
• Desktop
Output • Tower
Output
• Monitor
• CRT (Sizes)
Peripherals • TFT (Sizes)
Peripherals
Input: Scanner, web cam
Output: Speaker/Printer

2.0. Introduction to Versions/Operation and Versions Demonstration/

Windows Operating Fundamentals of Windows Windows 98, 2000, Me, XP, Vista trainees activities
System Operating System etc
Operation with
Keyboard and mouse
Fundamentals
• The desktop
• The start menu
• The task bar
• The window sidebar and gadgets
3.0 Working with The basic operation of the Customizing Demonstration/trainee activities
Windows windows system and the use of Menus (shortcuts)
the control panel Control Panel
• Create start up disk
• Display properties
• Scheduler
• Add and remove program
• Add hardware
• Accessories
4.0. Working with Files Creating of Files/Folders: • Demonstration/trainees
and Folders • Files 1. Create Activities
• Folders 2. Open
3. Rename
4. Delete
5. Copy
6. Cut
7. Paste
5.0. Installation of The methods and importance Operating System • Demonstration/Trainee
Operating System of Installing Operating System Window 98, 2000, Me, XP etc. Activities
REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .
6.0. Hardware Installation Introduction to the BIOS set- Bios Set-Up • Demonstration trainees
up activities
• Configuration
• Devices
• Date
• Time
• Password etc.
7.0. Hardware The method of preparing a Formatting a hard disk: • Demonstration/preparing a hard
Installation hard disk drive Partition Disk with trainees activities
• Partition Low-level
• Formatting High-level
Logical drive(s)

CERTIFICATE ONE – TRADE PRACTICAL

INSTRUCTIONAL
TASK CRITICAL-SKILLS SUB-SKILLS TECHNIQUES
8.0 Dismantling and Principles and methods Assembling/dismantling • Demonstration with real object/
Assembling of of Assembling and • The system unit Trainees activities
Computer dismantling of computer • Keyboard
• Mouse
• Printer
9.0. Printer The types of Printer Categories • Lecturing with real object and
• Impact a) Impact Demonstrating the installation
• Dot matrix of printer with trainees activities
• Non-impact • Daisy wheel
b) Non-impact
• • laser
• inkjet
Installation of printer
Installation
a) Software
• Device drive
• Setting as default
b) Connectivity
• Cables
• Power supply

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

10.0 Troubleshooting The methods and Interpretation of error codes • Lecturing and Demonstration/
Principles of • Audio trainees activities
Troubleshooting • Numeric
• Text
•
Troubleshooting
• Isolation at problem
• Software
• Hardware
11.0 Upgrading of a The two types of Hardware • Lecturing
Computer System upgrading and effects • Motherboard
• Memory
Hardware • Storage devices
Software • Central Processing Unit (CPU)
Effect • Adaptor cards

Software
• Operating system
• Application software
• Utilities software

Effect
• Speed
• Capacity
• Compatibility
12.0 Maintenance of The types and method Types • Lecture/Discussion with trainee
Computer • Routine Activities
System/Peripherals Types Preventive
• Scandisk
• Defragmentation
Periodic
• Daily
• Weekly
• Monthly
Methods Methods
• Blowing
• Dusting
• Solution

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 LEVEL – CERTIFICATE ONE – TEST SPECIFICATION TABLE
DRAWING
COGNITIVE AFFECTIVE PSYCHOMOTOR
NO TOPIC KNOWLEDGE UNDERSTANDING APPLICATION TOTAL
1. Hard disk 2 3 5
22. Memory 1 1 2
3. Input and Output Devices 1 1 2
4. System Unit 2 2 4
5. Adapter Cards 2 3 5
6. Signal Cables 1 1 2
7. Motherboard 3 3 6

LEVEL – CERTIFICATE ONE – TEST SPECIFICATION TABLE

SCIENCE AND CALCULATION

COGNITIVE AFFECTIVE PSYCHOMOTOR

NO TOPIC KNOWLEDGE UNDERSTANDING APPLICATION TOTAL
1. Binary Operation 1 1 2
2. Logic Gates 1 1 1 3
3. Components (Electronic) 1 1 1 3
4. Devices (Hard Disk) 1 1 1 3
5. Electricity 1 1 1 3

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 LEVEL – CERTIFICATE ONE – TEST SPECIFICATION TABLE
TRADE THEORY (0BJECTIVES)

COGNITIVE AFFECTIVE PSYCHOMOTOR

NO TOPIC KNOWLEDGE UNDERSTANDING APPLICATION TOTAL
1. Introduction to Computer 1 1
2. Health and Safety 1 1
3. Storage Devices 1 1 2
4. Hardware Installation 1 2 2 5
5. Software Installation 1 2 2 5
6. Print Technology 1 1 2
7. How the Computer Works 1 1
8. Viruses 1 1 2
9. Troubleshooting and 1 1 1 3
Repairs
10. Electronics 1 1
Upgrade and Maintenance 1 1 2
25

LEVEL – CERTIFICATE ONE – TEST SPECIFICATION TABLE

TRADE THEORY (SUBJECTIVES)

COGNITIVE AFFECTIVE PSYCHOMOTOR

NO TOPIC KNOWLEDGE UNDERSTANDING APPLICATION TOTAL
1. Storage Devices 1
2. Hardware Installation 1
3. Software Installation 1
4. Viruses
5. Troubleshooting 1
6. Upgrade and Maintenance 1

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 NATIONAL VOCATIONAL TRAINING INSTITUTE

TESTING DIVISION

TRADE TESTING REGULATIONS AND SYLLABUS

TRADE: COMPUTER HARDWARE SERVICING

LEVEL: CERTIFICATE TWO

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 TRADE TEST CERTIFICATE TWO
A. INTRODUCTION

i. The review of this syllabus has been generally influenced by the demands of industries due to its
continuous change as a result of technological advancement and the changing needs of society.

It was also influenced by the TVET reforms under the directions of the new educational reforms
with the view to opening up further education and training opportunities to TVET graduates.

The certificate TWO syllabus is designed to respond to the following level descriptors:

QUALIFICATION KNOWLEDGE LEVEL SKILLS AND ATTITUDE:

Certificate II 1. To demonstrate broad knowledge 1. Needs varied skills and
base with substantial depth in competencies in different tasks
area(s) of study. under various contexts.

2. To demonstrate a command of 2. Require a wide range of

analytical interpretation of range technical and supervisory
of data. skills.

3. To present results of study 3. Would be employed in different

accurately and reliably. contexts.

iii. The syllabus is aimed at providing advance knowledge in computer network, system optimization,
memory management, installation(hardware and software), troubleshooting faults, repairs and
servicing of computers, printers and uninterrupted power supply units in an organization or a set
up.

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

B. GENERAL OBJECTIVES

On completion of this course, the trainee should be able to:

i) understand the introduction to computer systems
ii) health and safety concept
iii) the history about computers
iv) how the computer works
v) principle of static electricity
vi) hardware installation
vii) computer software
viii) computer viruses
ix) upgrade and maintenance of computer system
x) electronic aspect of computer hardware
xi) understand printer technology
xii) understand trade drawing, science and calculation

C. THE COURSE COMPONENTS

Trade Theory
Science and Calculation
Trade Drawing
Trade Practical

EXAMINATION: The candidates would be examined in the FIVE components listed in ‘C’ above.

Practical work must be carefully planned to illustrate application of the theory and to provide
maximum opportunity for workshop practice, laboratory work and demonstration.

D. KNOWLEDGE AND SKILLS REQUIREMENT

The prime objective of the programme is to provide the skills of the trade in a manner that will best meet
the needs of the trade as well as organization or set ups using computer systems.

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

E. ENTRY TO THE COURSE

Minimum education: Must have passed JHS or SHS examination. However, the selection of the students
for the course is within the discretion of the head of the institution.

F. ELIGIBILITY FOR ENTRY TO EXAMINATION

Candidates may enter for examination only as internal candidate that is those who at the time of entry
to the examination are undertaking (or have already completed the course at an approved
establishment).

G. EXTERNAL EXAMINERS
The practical work of candidates will be assessed by an external examiner appointed by the Trade Testing
Commissioner.

H EXAMINATION
The components for the examination for Computer Hardware Certificate II are as listed below:
1. Trade Theory
2. Trade Science and Calculation
3. Trade Drawing
4. General Paper
5. Trade Practical

Certificates would be issued to candidates who pass in all the components.

I. EXAMINATION RESULTS AND CERTIFICATES

Each candidate will receive record of performance given the grade of performance for the components
Taken. These are:
i. Distinction
ii. Credit
iii. Pass
iv. Referred/Failure

NOTE:

All Technical and Vocational trainees who aspire to take advantage of the opportunities opened to them
in the educational reforms should NOTE that for a trainee to progress to certificate Two (2) requires
a pass in Certificate One (1).
REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .
J.APPROVAL OF COURSE

Institutions or other establishments intending to prepare trainees for the Examination must apply to:

THE COMMISSIONER
TESTING DIVISION
NVTI HEAD OFFICE
P. O. BOX MB 21, ACCRA

K. ACKNOWLEDGEMENT

NVTI wishes to acknowledge the preparatory material done by the team of experts, which have been
incorporated into this syllabus.

Mr. Edwin Greenleaf Nkrumah (Bsc. IT)

Mr. Larry Opoku Ware (Diploma IT) in reviewing the whole materials and making necessary additions and
recommendations is also appreciated.

Government’s desire to improve the lot of Technical/Vocational Training, which led to the preparation
of this syllabus, is hereby acknowledged.

L. RECOMMENDED BOOKS

PC upgrade and repair

Micro computer Technology
Com TIA Ax Essentials
Networking complete``

LIST OF TOOLS, EQUIPMENT

Soldering iron/sucker
Digital and analogue meters
Tool kit
REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .
 CERTIFICATE TWO – TRADE THEORY

INSTRUCTIONAL
TASK CRITICAL POINTS SUB-POINTS TECHNIQUES
1.0. Information Storage Components of Hard disk Hard disk geometrics • Audio visual display or real object
drive Head
Sectors
Cylinders
Landing zone
Spinning motor
Platters
2.0. Field Experience Knowledge sharing Field experience • Discussion
Assessment • Problem solving
• Innovations
3.0. Central Processing Understanding of: Terminologies • Diagram/chart/audio visual display
Unit (CPU) • Terminologies Data bus
• Compatibility Address bus
• Cooling system Registers
• Make up of the
processor
• Performance
Compatibility
Sockets (connection)

Cooling system
Heatsink
Fan

Make-up
Intel
AMD
Pentium
Celeron

Performance
Speed

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 INSTRUCTIONAL
TASK CRITICAL POINTS SUB-POINTS TECHNIQUES
4.0. Power control unit The role of power control Stabilizer • Illustration with real
units • Fluctuation objects/diagrams

Stabilizer Uninterrupted Power Supply (UPS)

• Storage/Backup

Advantages
Stabilizer
(Stabilizes voltage)

UPS
Storage (Stores energy)

5.0 Networking Introduction Introduction • Illustration with pictures/diagrams/

Definition audio visual aids

Classification Classification
Network topology
Transmission medium
Transmission techniques
Access protocol

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 CERTIFICATE TWO – TRADE THEORY

INSTRUCTIONAL
TASK CRITICAL POINTS SUB-POINTS TECHNIQUES
6.0 Networking Standards Standards • Illustration with pictures/diagrams/
Open System Interconnect (OSI) audio visual aids
Physical
Data link
Network
Transport
Session
Presentation
Application

Protocols Protocols
Transmission Control Protocol
(TCP)
Internet Protocol (IP)
Net Bios (NetBOI)
File transmission Protocol (FTP)

Classification

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 CERTIFICATE TWO – TRADE THEORY

INSTRUCTIONAL
TASK CRITICAL POINTS SUB-POINTS TECHNIQUES
10.0 Internet and Concept of Connection • Demonstration with trainees activity
. Intranet • Internet Cable
Communication • Intranet Wireless

Internet
Protocols and functions
Hyper Text Transmission Protocol
(HTTP)
World Wide Web (WWW)
Uniform Resource Located (URL)
Transmission Control Protocol
(TCP)
Internet Protocol (IP)
File Transfer Protocol (FTP)

11.0 Computer Printer Sharing Sharing a printer in a Local Area • Demonstration and trainees activity
Networking Network (LAN)
12.0 Troubleshooting General General rules • Illustration/demonstration and
Rules Don’t panic Trainee activity
Steps Do the easy stuff first
Reboot and try again

Steps
Check that everything is plugged
in (connectivity)
Check the software
Check the hardware
Check the external signs
Run the diagnostics

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 CERTIFICATE TWO – TRADE SCIENCE AND CALCULATION

• INSTRUCTIONAL
TASK CRITICAL SKILLS SUB-SKILLS TECHNIQUES
1.0 Introduction to The basic knowledge of Writing the following base number • Illustrate on demonstration the base
Number System writing number system system Knowledge of write number system
Decimal
Binary
Hexadecimal
Octal
2.0. Logic Gate The basic combination of Logic gates • Illustrate with a simple diagram
logic gates and their NOR and their Boolean algebra to
boolean algebra NOT explain the logic gates.
Ex-OR
EX-NOR
3.0. Principles of The principles of Calculation for resistance in a • Assist trainees to work out problem
Electricity electricity circuit on resistance, current and voltage
• Current in a current
• Voltage

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 CERTIFICATE TWO – TRADE DRAWING

INSTRUCTIONAL
TASK CRITICAL SKILLS SUB-SKILLS TECHNIQUES
1.0. Local Area Network Sketching the connection Peer-to-Peer • Picture or chart to sketch
of local area network:. To work-station
• Peer-to-Peer
• Server-based Server based
• Two work-station
• Server
2.0. Network Sketching the network Switch • Real object or chart to draw
Components components and label 12-port
• Switch
• Hub Indictors

Hub
4-8 port hubs indicators
3.0. Router Freehand sketching a Label • Audio visual and/pictures/
router with label Port Indicators real objects
4.0. Modem Free hand sketching an Label • Audio visual and/pictures/
external modem with Port real objects
label Indicators
5.0. Networking Freehand sketching of: Bus topology • Audio visual aid/ pictures/
Topology • Bus topology Terminator real objects
• Ring topology Cable
• Star topology Workstation

Ring topology
Cable
Workstation

Star topology
Cable
Workstation
Hub

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 CERTIFICATE TWO - PRACTICALS

INSTRUCTIONAL
TASK CRITICAL SKILLS SUB-SKILLS ILLUSTRATIONSS
1.0. Health and Safety • Hazard Control Hazard Control • Lecture/Demonstration with
• First Aid Application Risk in use of material trainee activity
• Safety precautions Risk in use of equipment

First Aid
• Application

Types of fire and the Safety precautions

application of its tender • Safe use of powered tools
• Cables
Classes of fire tender • Plugs
Fire
Causes: Classes
Air A
Friction B
Material C
Fire tender
3.0 Storage Devices Classification of storage Classify in terms of: • Discussion with trainee
devices: • Performance activity
• Hard disk • Compatibility
• Compact Disk • Capacity
• Pen drive • Reliability
• Memory
• Tape cartridge
4.0. Preparation of Hard Formatting/partitioning Formatting/partitioning • Demonstration with trainees activity
Disk Drive of a hard disk drive using Low level
a diagnostic tool or a High level
windows operating Logical drive/single drive
system Tool
Diagnostic tool
Windows Operating System

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 CERTIFICATE TWO - PRACTICALS

INSTRUCTIONAL
TASK CRITICAL SKILLS SUB-SKILLS TECHNIQUES
5.0 Data Security Method of securing data Data Demonstration with trainees
• Password activity
Security • Write protect
Back-up • Attribute
• Hide
Backup
• Daily
• Weekly
• Monthly
6.0. Memory Types Types Demonstration with trainee
Management • ROM(Random access • Static activity
memory) • Dynamic
• ROM(Read Only Characteristics
Memory) Speed
• Installation Register
Cache

Bank
• Single channel
• Double channel
Installation
• Compatibility
7.0. Printer Types Impact Demonstration with trainee activity
Impact • Installation of device drivers
• Print Manager
• Deleting print job
• Setting default
• Replacing cartridge
• Aligning print head.

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 CERTIFICATE TWO - PRACTICALS

INSTRUCTIONAL
TASK CRITICAL SKILLS SUB-SKILLS TECHNIQUES
7.0. Printer Non impact Non Impact Demonstration with
• Installation of device drivers trainee activity
• Printer manager
• Deleting print default
• Setting as default
• Replacing cartridges

Configuration Control Board

Control Board Power circuit
Interface circuit

Print Mechanism
Mechanism Print head assembly
Ribbon
Cartridges
Paper feed
Motor
8.0. Circuit Building Building a simple Components Demonstration with
electronic circuit • Practical circuit board/spring trainee activity
• Digital board
• Analogue • Flexible wire
• Transformer (12v-15v)
• Resistor
• Transistor
• Capacitor
• Diodes
• Light emitting diodes (LED)

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 INSTRUCTIONAL
TASK CRITICAL SKILL SUB-SKILL TECHNIQUES
9.0. Networking Definition of Networking Definition Demonstration with trainee
• Types Types activity
• Configuration Local Area Network (LAN)
• Advantages Metropolitan Area Network (MAN)
Wide Area Network (WAN)

Configuration
Peer to peer
Server base
File sharing
Device sharing
Computer system

Topology • Topology Topology

• Components Ring
• Tools Bus
Star
Mesh

Components
Cat 5 UTP cables
RJ45 jack/connector

Tools
Network Interface Card (NIC)
Cable tester
Fluck (crimping tool)
Hub/switch
Router
Computer system

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 LEVEL – CERTIFICATE TWO – TEST SPECIFICATION TABLE
SCIENCE AND CALCULATION

NO. COGNITIVE/ AFFECTIVE/ PSYCHOMOTOR/

TOPIC KNOWLEDGE UNDERSTANDING APPLICATION TOTAL
1. Logic Gates 3 3
2. Components (Electronic) 2 2
3. Devices (Hard Disk) 1 1
4. Electricity 2 2

LEVEL – CERTIFICATE TWO – TEST SPECIFICATION TABLE

DRAWING
COGNITIVE/ AFFECTIVE/ PSYCHOMOTOR/
NO TOPIC KNOWLEDGE UNDERSTANDING APPLICATION TOTAL
1. Topology 3 3 6
22. Peer to Peer Network 2 2 4
3. Server Based Network 2 2 4
4. Components 2 2 4
5. Tools 2 2 4

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .

 LEVEL – CERTIFICATE TWO – TEST SPECIFICATION TABLE
TRADE THEORY (OBJECTIVES)

COGNITIVE/ AFFECTIVE/ PSYCHOMOTOR/

NO TOPIC KNOWLEDGE UNDERSTANDING APPLICATION TOTAL
1. Health and Safety 1 1
2. Storage Devices 1 1
3. Hardware Installation 1 2 1 4
4. Software Installation 1 2 1 4
5. Print Technology 2 1 3
6. Introduction to Networking 2 1 3
7. Protocols and Standards 2 1 3
8. Memory Management 2 2
9. Internet Concept 2 2
10 Electronics 2 2
25

LEVEL – CERTIFICATE TWO – TEST SPECIFICATION TABLE

TRADE THEORY (SUBJECTIVES)
COGNITIVE/ AFFECTIVE/ PSYCHOMOTOR/
NO TOPIC KNOWLEDGE UNDERSTANDING APPLICATION TOTAL
1. Storage devices 1
2. Hardware Installation 1
3. Software Installation 1
4. Networking 1
5. Protocols and Standards 1
6. 1

REVISED IN DECEMBER 2010 – COPYRIGHT RESERVED ,NVTI TESTING DIVISION .