UNIVERGE®

SV9500
COMMUNICATION SOLUTION

Empowering the Smart Enterprise www.nec-enterprise.com

 UNIVERGE® SV9500 – Empowering the Smart Enterprise

Contents
4 Achieve the Smart Enterprise
Choose the NEC UNIVERGE® SV9500
6 Employ your Smartest Contact Center Leverage latest technology to optimize teamwork and business practices
8 Smart Mobility Competitive businesses come in all sizes, but successful With NEC’s UNIVERGE® SV9500 Communications Server,
enterprises always have one thing in common: great smart enterprises are empowered by technologies
10 The Smart Workforce teamwork. In the age of increasingly disparate working and applications, which optimize business practices,
locations and job complexity, communications play a drive workforce engagement, and create a competitive
12 Make Calling Exciting
crucial part in achieving business success. advantage.

14 Highly Secure, Easy to Manage

The smart enterprise innovates by leveraging the best
15 Smart Scalability and most current information technologies, tools, and
products.

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 The promise of the
Smart Enterprise!
NEC UNIVERGE® SV9500 delivers

Today’s economic environment challenges businesses the SV9500 is built on cutting-edge technology At a glance
of all sizes. To stay competitive, enterprises need that supports voice, unified communications and > Premier IP unified communications
the right tools that enable them to be more efficient, collaboration, unified messaging, and mobility > Voice/UC/UM delivered as an integrated solution
flexible and productive. out-of-the-box, all the while remaining easy to manage. > Comprehensive Contact Center suite
> Broad range of mobility applications and devices
NEC’s UNIVERGE® SV9500 is the premier Unified This robust, feature-rich system is ideal for > Wide-range of end-points
Communications solution for enterprises that don’t geographically distributed businesses and enterprises. > Single point configuration and management
want to be left behind - designed to fit your needs, It is designed to help solve today’s communications > 19-inch stackable chassis architecture with
providing competitive businesses with the high- challenges and offers easy integration with NEC’s capacity up to 4,000 IP Station and expandable
efficiency, easy-to-deploy technology that they require. unique vertical solutions. to 192,000 (FCCS)
Reliable, scalable, adaptable, and easy-to-manage, > Multi-Line SIP Client, Multi-Carrier support
> Virtualized solution option
> Delivers on NEC’s green initiatives

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 UNIVERGE® SV9500 – Empowering the Smart Enterprise

Achieve the Smart Enterprise

Work together - even though you’re apart

 

Competing in today’s business environment requires agility – when meeting Redefining Enterprise Communications
challenges, making decisions, and delivering products and services. With more than The smart enterprise innovates by leveraging the best and most current
115 years of excellence in both Information and Communications Technologies (ICT), information technologies, tools, and products. NEC has created a full set of Unified
NEC shares its vision through its award-winning communications technologies. Communications and Collaboration applications that operate in conjunction with
our telephony products, acting together as part of a fully converged easy-to-use IT
solution.

“Increase your customer Innovating for the future

NEC’s experience and innovation enable new approaches to how IT services are

service levels and you’ll

managed and delivered. Cloud delivery, business agility, real-time collaboration, and
reliance on assured services are becoming essential foundational requirements for
the success of the smart and secure enterprise. These pillars are part of a rapidly

increase your business” evolving technology foundation by means of which NEC is creating new ways for
businesses to grow.

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Keeping in control
> Centralized, intuitive and open management system
> Single point of entry, open interfaces and optimum
fit in IT environments
> Better and easy insight in fixed and mobile call costs
> 2 Server Models:
- Standard Server Model
- Appliance Server Model

Innovation that Fits your IT Architecture

No one wants a communications system that’s difficult to use and even harder to Data Center ready
maintain and protect. That’s why NEC’s SV9500 is one of the easiest to configure Working seamlessly in data centers and cloud environments, SV9500 aligns with IT
Unified-Communications-capable systems on the market. The SV9500 easily strategies to virtualize communication and collaboration services – whether deployed
integrates with existing IT technology as a fully interoperable digital or IP system. in a data center, spread across an organization’s different sites or hosted in the cloud.

Maintain IT more efficiently Virtualize your environment

The user-friendly management interface streamlines system administration, giving The SV9500 gives you the option of a fully virtualized communications solution. By
your IT department one personalized portal to administer the entire communications doing so you can deploy applications faster, increase performance and availability,
system – Voice, Unified Communications, and Voicemail – all from one central and automate operations – resulting in IT that’s easier to implement and less costly
location. The SV9500 meets all the needs of today’s IT manager for operational to own and maintain.
efficiency, security and IT governance.

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 UNIVERGE® SV9500 – Empowering the Smart Enterprise

Employ your
Smartest Contact Center
Communication between you and your
customers should never be difficult

 

Today’s customers expect to be able to communicate with your business on their 5 ways to transform your contact center
own time in whatever way they choose.
 Improve your customer service – Skills-based routing means callers
Make it easy to connect and enhance customer experience experience quicker, more efficient service
SV9500 Contact Center provides you with all the tools necessary to make each
 Measure and manage your team – Judge their performance on a daily
interaction between your customers and your business quick and easy. Between
basis with customised reports
improved response times, reduced abandon rates, lower operating costs, and
increased revenues, both you and your customers will see a return on your  Keep your customers satisfied – The Callback feature means customers who
investment. are unable to hold can leave a message and receive a call back

 Deliver multimedia easily – Multimedia Queuing delivers all your communi-

cations to your agents in the familiar way calls are delivered and prioritised

 Motivate your team – Dynamic wallboards encourage healthy competition

between agents with performance levels displayed in real-time

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Make Collaborating easier with Unified Communications
NEC’s SV9500 UC applications give you the and voice/video conferencing and collaboration, you At a glance
communication tools you need to streamline can ensure that your customers are able to reach > Presence
communications and information delivery. With this anyone they need to, when they need to. It also > Call Control
powerful, manageable solution, your information is provides you with the option of using the desktop client > Instant Messaging
centralized and messages unified, so your employees as a standalone application or integrated with your > Group Chat
can efficiently manage day-to-day business and real- Microsoft Office Outlook client.
® ®
> Mobility
time communications easily. > Collaboration
Your employees retain ownership of their > Voice/Video Conferencing
Users are able to dictate and manage how, when, and communications. They set their schedule, and their > Microsoft® Outlook® presence integration
where he/she wants to be reached via the desktop and phone rings accordingly. They launch a meeting or > Organization/skill search
mobile clients. And with the help and inclusion of single customer service session, and manage it directly from > Multiple ringing of devices
number reach, an integrated softphone, call forwarding, their desktop. > Move call among multiple devices

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 UNIVERGE® SV9500 – Empowering the Smart Enterprise

Smart Mobility
Communicate anywhere, any time

 

On the road Mobile office Larger sites & campuses

Treat your smartphone like your deskphone with For flexible calling options, pair up your mobile with Ideal for campuses and other large premises
Mobile Extension. Enjoy the SV9500 system features the Bluetooth deskphone adapter: environments, WiFi handsets have advanced wireless
while you’re on the move. features for organizations on the go.
> Bluetooth adapter provides a collaboration
> Remain contactable through one extension number between a smartphone and your deskphone > Seamless roaming
wherever you are – reduce voicemails and ‘telephone > Seamlessly continue a call started on your within multiple business
tennis’ deskphone on your mobile locations
> Use system features on the move – including call > Cost reduction through
back, transfer and caller ID simpler IT management
> Call recording capabilities on your mobile – your > Multi-line operation
peace of mind is no longer restricted to just  
landline calls

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Mobile features include:
> Single number reach and centralized, visual voicemail
> Enterprise dialing, presence-enabled directory and
call history
> Native Apple® iPhone® and Android™ applications
including IM and optional video/collaboration
integration
> Powerful text and alarm messaging capabilities for a
wide variety of applications
> Seamless, uninterrupted call transfer between mobile
and desktop phones
> Quick messaging for social networking with colleagues
> Location detection to locate handsets and their users
ensures immediate assistance when needed.

Mobile integration On your premises

Combining WiFi, Fixed Mobile Convergence (FMC) and smartphone For the ultimate devices for voice, text messaging and in-house mobility -
technology, the NEC Mobile Integration is a sophisticated solution the SV9500’s IP DECT wide ranging portfolio includes:
offering users seamless access to a variety of networks across the
premises of an organization. > Security features including Man Down, Location Detection capabilities,
SOS and more
> Single Number Reach – Provide colleagues and customers with a > Latest CAT-iq technology combining DECT and WiFi technology for data
single phone number access on the move
> Unified Voice Messaging – No need to check multiple voicemail > Robust handsets for tougher environments
boxes for messages
> Seamless Roaming – Use a smartphone to easily transfer calls from
the business’s Wi-Fi network to a cellular network, and back again
> Enterprise Dialing – Use a smartphone to make
station-to-station or external calls

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 UNIVERGE® SV9500 – Empowering the Smart Enterprise

The Smart Workforce

Keep working, stay connected

 

In the office In the boardroom

During a working day, employees are actively in and out of meetings, moving > Flexible boardroom meetings – Audio and video conferencing capabilities for
around the office and other departments. Stay in touch with the flexible options maximum convenience and spontaneity
the SV9500 offers to ensure calls are delivered regardless of location: > Increased communication ‘visibility’ – Call management tools
> Keep talking – Stay connected with NEC’s Bluetooth handsets which can be provide a real-time snapshot of caller activity and customer
paired with mobile phones for the ultimate in flexible communications service levels across the company
> Hot desking – Allows handsets and desk space to be shared by a number of
employees, helping keep costs down At the reception desk
> Call recording functionality – Resolve disputes instantly, avoid litigation, The shop window to your business – here’s how to create a smarter
stop-start recording for credit card orders, telesales training tool and more! reception area:
> Save time – With Click-to-dial, quickly connect to the person you need to reach
> Greet your callers by name – Caller ID enhances your customer service

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On the road Customize your solution by industry
Salesteams and other mobile workers have to be in the know – all the time, no matter NEC has a rich history providing solutions tailored for Hospitality, Healthcare,
where in the world they are. Education, Government, Finance, Manufacturing, and Transportation based
> Mobile calls – Can be recorded as you would a desk phone call organizations. If you’re looking for a communications solution that meets your
industry’s individual needs, we’re the people to talk to.
At the warehouse
Communications need to be just as advanced in the warehouse as in the office. Your homeworkers
Gone are the days when an old mobile handset will suffice. Users can enjoy complete phone user experience from the home office. As well as
> The IP DECT range – Includes handsets with a robust build, advanced providing greater working flexibility for the individual, business benefits include the
messaging - remain reachable in all departments! cost and time savings of travel and even the associated costs of workspace.
> Safety features – Include Man Down, Location Detection and more > IP desktop telephones – Provide access to system features from the home,
e.g. company directory, call transfer and more
> Video conferencing – Face to face communications with colleagues and
customers

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 UNIVERGE® SV9500 – Empowering the Smart Enterprise

Make Calling Exciting

Freedom of choice and personalization ensure
a smart work environment

Having employees use old devices that are ill-equipped to handle their multi-faceted UNIVERGE® Desktop Telephones make office life better
communications needs is bad for business. That’s why the UNIVERGE SV9500
®
> Wide range of choices – choose from IP or digital, 2-line keys to 32+
platform supports the latest range of NEC desktop and mobile endpoints, including or DESI-less, grayscale, color or touch-screen display, custom keypads,
the DT800/DT400 series, and voice over WLAN and IP Digitally Enhanced Cordless plus more
Telephone (DECT) mobile handsets. > Customizable function keys – can be adapted to the
exact individual requirements of your business
Call from your desk phone > User-friendly interface – little or no staff
For those interested in keeping handsets stationary: training required
NEC’s innovative desktop endpoint design is intended to > Bluetooth connection adapter – enables users
deliver maximum deployment flexibility, while a wide range to receive and place calls through either their
of choices allow for multiple combinations that fit any and smart device or desktop telephone
all business niches or personalization requirements.

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Communications has never looked this smart
With NEC’s UNIVERGE Desktop phones you connect to a world of opportunities. With Choice of IP or Digital Desktop phones
an illuminated display, navigation cursor and slideshows of your choice, NEC desk Whether your business communications are pure IP
phones add an element of style to your business communications. With a wide range or any combination of IP and digital, NEC provides a
of customizable features, these telephones are flexible, easy to use, and provide you full line of phones that can accommodate your needs.
with investment protection.
The user interface and the terminal functionality
Customizable telephones to match growing business needs remain the same, so a mix of models can be used
Your communications needs will expand as your business grows. With NEC without extra training.
telephones, you can increase feature functionality through applications support
and personalization of your phone. Businesses can choose from our wide
assortment the phone that best fits the individual employee’s role, whether they
need a basic single line phone or one with a 60-line console attached.

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 UNIVERGE® SV9500 – Empowering the Smart Enterprise

Highly Secure, Easy to Manage

Performance and control made easy

> Centralized, intuitive and open management system

> Single point of entry, open interfaces and optimum fit in IT domain
> Advanced security through extensive controls
> Better and easy insight in fixed and mobile call costs
> Virtualization support

It is of strategic importance for any company to centrally manage their communications Powerful and proactive
system. This enables an organization to keep a firm grip on their communication costs, Evaluate the quality of service provided by a specific element or the overall performance
reachability and the serviceability of its system. Secure, easy-to-use and robust, our of your network. MA4000 offers a complete overview of all the characteristics of an
management solutions are designed to increase overall productivity while delivering extension and/or group. Administrators can easily locate, add, modify and delete
flexibility and simplicity. extensions and/or groups, assign them to users and program buttons. Stop network
problems before they start. Faults are collected from all communication servers in real
Centralized and integrated time. These can be categorized by type, severity, source or description and generate
NEC’s UNIVERGE® MA4000 Management System provides centralized web-based notices for each kind of fault.
management and seamlessly supports the day-to-day management tasks of all
communication servers – including the SV9000 series. MA4000 provides a true single point Manage and reduce expenditure
of entry and greatly reduces the amount of time and effort necessary to maintain your Better and easy insight in combined fixed and mobile phone costs, improve customer
enterprise network. services and allow you to monitor performance and control expenses. MA4000 Expense
Management intelligently transforms raw data into qualified Information. It provides you
with the tools to significantly improve performance, enhance customer service and
reduce costs.

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Smart Scalability – Scale more efficiently

Grows with your business

> Stations: 4,000 ports per system > FCCS: 64 nodes/192,000 ports

Handsets for every work situation – IP DECT, WiFi & Terminals

Business boosting applications – Extend your communication

 

UC & C Call Management Unified Messaging Contact Center Attendant Management

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 EMEA (Europe, Middle East, Africa)
UNIVERGE® SV9500 – Empowering the Smart Enterprise NEC Enterprise Solutions, www.nec-enterprise.com

For further information please contact NEC EMEA or:

NEC Enterprise Solutions provides IT & Communication solutions to small, medium and large enterprises in both the private and public sectors.
Designed for open connectivity, high availability and flexible growth, our innovative solutions incorporate the latest voice, data and video technologies
and enable real-time, collaborative working, increased productivity and customer satisfaction. Our servers, storage solutions, software and virtualised
workstations enable businesses to maximise operational efficiency, performance and profitability. NEC Enterprise Solutions serves its customers across
EMEA (Europe, Middle East & Africa) through a network of direct sales organizations, business partners and value-added resellers. For more information,
please visit: http://www.nec-enterprise.com.

10-204-04 April 2016 © 2014 NEC Corporation. All rights reserved. NEC and the NEC logo are trademarks or registered trademarks of NEC Corporation that
may be registered in Japan and other jurisdictions. All trademarks identified with © or TM are registered trademarks or trademarks of their respective
owners. Models may vary for each country, and due to continuous improvements this specification is subject to change without notice.

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