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1.how To Create Quotation From Service Order?

The document provides guidance on customer service processes. It discusses how to create a quotation from a service order by first creating a contract, then a notification selecting the contact, and creating and saving the service order in the same transaction before creating the quotation. It notes that a repair order is a type of sales order, while distinguishing it from a maintenance order. It also mentions how to create a specific service contract, Y41RFD, and that service products can include complex, preconfigured services or configurable services based on customer requirements.

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Valencia
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140 views1 page

1.how To Create Quotation From Service Order?

The document provides guidance on customer service processes. It discusses how to create a quotation from a service order by first creating a contract, then a notification selecting the contact, and creating and saving the service order in the same transaction before creating the quotation. It notes that a repair order is a type of sales order, while distinguishing it from a maintenance order. It also mentions how to create a specific service contract, Y41RFD, and that service products can include complex, preconfigured services or configurable services based on customer requirements.

Uploaded by

Valencia
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Customer Service

Doubts/Research topics/Exercise

1.How to create quotation from service order?


U should first create contract ( T Code VA 41 ).Then create notification,select the contact form the
list,Create Service order in same transaction & Save it.Then Create Quotaion ( DP80 ).
2.Difference between maintenance order and repair order?
A)Repair order RAS is a type of sales order.

3.Create service contract Y41RFD

Service Product :

What ? :complex services.Some are preconfigured and some you can configure based on customer
requirement.

Config? OISD

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