Scribd
Upload
453 views

Script and Callflow

This document provides guidance for making sales calls to potential clients to offer janitorial cleaning services. It includes suggested scripts for opening the call, determining if the client handles cleaning in-house or outsources it, offering a free quote, addressing objections, and providing answers to frequently asked questions. The goal is to schedule an appointment for a sales manager to meet with the client and provide a cleaning quote within 5-10 minutes. Details like pricing, services offered, and contact information are also included to help close the sale.

Uploaded by

Rob Lee
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
453 views

Script and Callflow

This document provides guidance for making sales calls to potential clients to offer janitorial cleaning services. It includes suggested scripts for opening the call, determining if the client handles cleaning in-house or outsources it, offering a free quote, addressing objections, and providing answers to frequently asked questions. The goal is to schedule an appointment for a sales manager to meet with the client and provide a cleaning quote within 5-10 minutes. Details like pricing, services offered, and contact information are also included to help close the sale.

Uploaded by

Rob Lee
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

1

OPENING
1. May I speak with the person who makes the janitorial decisions?
2. I was hoping to speak with the person who decides for janitorial cleaning?

DM UNAVAILABLE
I see. Actually, I am calling about a free cleaning quote. May I know what time today can I callback and the name of the person in-charge?
● Take manual notes of the campaign and calendar assignment, callback date and time, name of the person in charge and copy paste
the company details
DM UNAVAILABLE / NO CB DETAILS GIVEN
That is fine. Can you be so kind enough to transfer me to his/her voicemail?

CONFIRMED SPEAKING WITH DM

PURPOSE OF THE CALL


1. Thank you so much for taking my call. This is YOUR NAME with COMPANY NAME. I hope you do not mind, but may I know how is your cleaning
done? Do you outsource or you take care of your office cleaning?

2. How are you doing today? This is YOUR NAME with COMPANY NAME. Just a quick question as I know you are busy. May I know how is your
office cleaning done? Do you have a company who cleans or you have it in-house?

IN HOUSE -
Are you actively seeking to outsource your janitorial services?

YES NO

Oh great! One of our Sales Manager will be in your area sometime I perfectly understand. Well thank you very much for taking my call.
next week. Can he meet you for 5-10 minutes only to give you a free Have a good day!
cleaning quote?

Can you tell how many times per week do you think you need
cleaning?
● For 1x a week cleaning make sure to mention the
minimum pricing for 1x cleaning. (I just want to let
you know that our monthly minimum pricing for
1x per week cleaning is $___.per month, is that
ok?)
● For more than 1x a week cleaning follow the process
from the YES box.
YES IN A HURRY/ CAN’T WAIT

Thanks very much, Can you Advise DM that our scheduling


stay on the line with me manager will callback in 5-10
quick so our scheduling minutes and end the call
manager can speak with you
for the date and time of the
appointment? Fill out the Transfer Callback
Form

1
2
OUTSOURCE -
Oh great! One of our Sales Manager will be in your area sometime next week. Can he meet you for 5-10 minutes only to give you a free cleaning
quote?

AGREED OBJECTED

Can you tell how many times per week does your current cleaning REBUTTAL:
company clean your facility? I understand, we do not mind being used as a backup in case your
current cleaning company performs below your expectations.
● For 1x a week cleaning make sure to mention the
minimum pricing for 1x cleaning. (I just want to let you
know that our minimum pricing for 1x per week It’s okay. There’s no obligations to it. We want to give you an option
cleaning is $___.per month, is that ok?) in case you change your mind in the future.
● For more than 1x a week cleaning follow the process from
the YES box. DM STILL NOT INTERESTED - Thank DM for the time and end the call.

YES IN A HURRY/ CAN’T WAIT DM HAS AGREED - follow process from the AGREED box.

Thanks very much, Can you Advise DM that our scheduling


stay on the line with me manager will callback in 5-10
quick so our scheduling minutes and end the call
manager can speak with you
for the date and time of the
appointment? Fill out the Transfer Callback
Form

● No need to verify/confirm other details for the lead such as company address, phone number etc. Just ask the DM for his/her name
and have him confirm if the company we have listed for him/her is correct.

FREQUENTLY ASKED QUESTIONS


1. Where did you get our number?
We got it from a local business listing.
2. Can your rep just drop off the quote or leave it with my secretary?
There has to be a 5-10 minutes walkthrough of the facility so our sales manager can come up with the correct quote.
3. What kind of cleaning are you offering?
We offer commercial cleaning services from cleaning the windows and restrooms, mopping of floors and taking out
the trashes.
4. Who is going to be here? What is the name of the representative?
We have several managers assigned to your location, but don’t worry he will be properly identified.
5. Do you have a number to call?
440-447-0051, that is my supervisors number, his name is Mike Clark.
6. Where are you located?
We have offices in Tampa, Portland, Michigan, Knoxville.
We have a satellite office here in mention the city of the campaign you are calling for.
7. Do you have a website?
None as of the moment. We recently experienced a bug in our website and we are on the process of creating a new
one and migrating all pertinent details related to our company.

Back to TRAINING MODULE

You might also like