Exercise 1 - ED Hello World - A Make Call
Exercise 1 - ED Hello World - A Make Call
Welcome to the Avaya Engagement Designer bootcamp. You will now create
your first workflow. This Lab exercise conducts you to create a workflow that
performs a make call operation.
Situation
An already installed System Manager with Avaya Breeze and
Avaya Engagement Designer snap-in properly integrated.
This particular task is executed every time you need access to create a workflow
via Avaya Engagement Designer.
Task Instructions
1. The instructor will assign a Student/Pod number to you.
2. Follow the Step-By-Step Instructions; be aware that the specific values in the Step-
By-Step Guide, such as IP Addresses or extensions, are just examples. Use the
documentation provided to find out the specific IP Addresses, machine names and
Communication Addresses for your Lab Exercises.
Procedure:
Situation
Avaya Engagement Designer offers a web-
based graphical user interface, with drag
and drop capability, to develop and
deploy high value workflows.
In this task, you must create a workflow with a simple make call operation in
order to get familiarity with the Avaya Engagement Designer canvas.
Procedure:
3. Now identify the Events sub-group in the palette and expand it. Search for the End event, select
it, and as well drag and drop this event to canvas as indicated in the following picture.
7. Save your workflow selecting the “Save workflow” icon in the left top bar corner. Provide a
name and location to save it.
Situation
Now that you have created your basic workflow, you must deploy it to the Avaya Breeze
environment and test it. This workflow will be started manually via Admin Console interface.
Procedure:
1. From the Avaya Engagement Designer interface with your workflow opened, search on the left
top bar corner for the Deploy Workflow icon and click it. Provide a workflow file name and
confirm with OK button.
3. Go to the new Admin Console tab that is loaded. Select your workflow from the list of
Workflows tab and click on Create Instance to start your workflow. Confirm the windows
message that says this workflow does not have any variable data to be mapped and then a new
instance is created.
4. Verify if a make call operation is performed to the configured called party number in the
workflow. The configured Telephone or device should receive a call.