The document contains 59 multiple choice questions about concepts related to total quality management (TQM), ISO standards, quality control processes, and quality management systems. Some key topics covered include process mapping, control charts, ISO 9000 standards, the Plan-Do-Check-Act cycle, costs of quality, Six Sigma, Just-in-Time manufacturing, and Kaizen. TQM principles such as continuous improvement, customer and employee focus, and building error-proof processes are also addressed.
The document contains 59 multiple choice questions about concepts related to total quality management (TQM), ISO standards, quality control processes, and quality management systems. Some key topics covered include process mapping, control charts, ISO 9000 standards, the Plan-Do-Check-Act cycle, costs of quality, Six Sigma, Just-in-Time manufacturing, and Kaizen. TQM principles such as continuous improvement, customer and employee focus, and building error-proof processes are also addressed.
The document contains 59 multiple choice questions about concepts related to total quality management (TQM), ISO standards, quality control processes, and quality management systems. Some key topics covered include process mapping, control charts, ISO 9000 standards, the Plan-Do-Check-Act cycle, costs of quality, Six Sigma, Just-in-Time manufacturing, and Kaizen. TQM principles such as continuous improvement, customer and employee focus, and building error-proof processes are also addressed.
The document contains 59 multiple choice questions about concepts related to total quality management (TQM), ISO standards, quality control processes, and quality management systems. Some key topics covered include process mapping, control charts, ISO 9000 standards, the Plan-Do-Check-Act cycle, costs of quality, Six Sigma, Just-in-Time manufacturing, and Kaizen. TQM principles such as continuous improvement, customer and employee focus, and building error-proof processes are also addressed.
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MCQ questions on total quality management:
1- The process mapping is a ______ diagram.
Work flow
2- Control chart is a ______
Process monitoring tool and Process control tool
3- The objective of ISO-9000 family of Quality management is
Customer satisfaction
4- Total Quality Management (TQM) focuses on
Employee and Customer
5- The following is (are) the machine downtime
a. Waste b. No material c. Breakdown d. All of the above
6- TQM & ISO both focuses on
Customer
7- While setting Quality objective, ________ to be considered.
Customer need
8- ------------- helps organization reduce employee turnover and absenteeism.
Training & development
9- CMM stands for
Capability maturity model
10- While setting Quality objective, ________ to be considered.
Customer need
12- Which of the following is for Environment management?
ISO-14000
13- P-D-C-A stands for
Plan-Do-check-Act
14- What is ISO?
a. Indian organization for standard
b. Internal organization for standard c. International organization for standard d. None of the above
15- EMS stands for
Environmental management system
16- Rectangle represents ________ While plotting flow chart.
Step in activity
17- Tally chart is
Data collection tool
18- Diamond represents ________ while plotting flow chart.
Decision making
19- The role of management is to
a. provide Resources b. define EMS c. monitor the effectiveness of the system d. All of the above
20- ISO emphasis on
Prevention 21- Service Assurance is
a. Confidence with customer
b. Customer has trust c. Employee has knowledge d. All of the above
22- Following is (are) the phase(s) of intervention
a. Formulation stage b. Maintenance stage c. Implementation stage d. All of the above
23- The so-called 'quality gurus' of total quality management (TQM)
do NOT include which one of the following?
Bill Cosby
24- The preferred method for achieving total quality in process
output is to:
Build and install an error-proof process and maintain it.
25- Total quality management (TQM) programmes are more likely
to remain effective if a number of prescriptions are followed. Which of the following prescriptions should NOT be followed?
TQM should become a substitute for normal managerial leadership.
26- One of the most powerful aspects to emerge from TQM is the concept of the internal customer and supplier. This means that:
Every part of the organisation contributes to external customer
satisfaction by satisfying its own internal customers.
27- Which of the following would NOT normally be considered as a
‘costs of quality’?
Marketing costs 28- Which one of the following would normally be considered as one of the ‘costs of quality’?
Appraisal costs
29- TQM expands on earlier approaches to quality management.
Which of the following is ordered correctly from earlier to later ideas?
Inspection, Quality Control, Quality Assurance, Total Quality
Management
30- What is the ‘Internal Service Rule’?
Service to external customers never exceeds service to internal customers.
31- Some organisations bring a degree of formality to the internal
customer concept by encouraging (or requiring) different parts of the operation to agree on:
Service level agreements
32- Appraisal costs are those costs incurred when trying to stop problems, failures and errors from occurring.
False
33- What is the aim of fool proofing technique used for total quality management? to achieve zero defects
34- What is meant by Kaizen?
change for better quality
35- ISO 14000 quality standard is related with
Environmental management systems
36- Which ISO standard is used in international automobile
companies to set automotive quality system standards ?
TS 16949 37- What is quality assurance? Quality assurance deals with activities which prove that products and services meet the required quality standard 38- Which of the following statements is/are false?
1. Fault tree analysis method is used to determine reliability of
product 2. The goal of Six Sigma is to reduce number of defects to 2.4 parts per billion 3. Six sigma is represented by normal distribution curve 4. Poka yoke is a policy which prevents occurrence of human errors
39- Which quality management program is related to the
maintenance of plants and equipments?
Total productive maintenance
40- The aim of Just-In-Time manufacturing principle is to eliminate
a. time wastage b. labour wastage c. cost of excessive inventory d. all of the above
41- What is the full form of TQM?
Total quality management
42- Which of the following is correct for TQM?
Quality strategy in TQM emanates from top 43- Which part in quality management is the critical part?
Systematic approach
44- Which of the following is correct option for given statements
about TQM? Statement 1: Design of the formal system is a one time effort. Statement 2: TQM is a management philosophy.
F, T 45- What are the core principles of the TQM in a company-wide effort?
Continuous improvement, process and customer orientation
46- Which drivers are used in TQM system?
Competition, Survival and export drive 47- What is included in the quality assessment in TQM?
Management of process quality
48- How many stages are needed for inspection and testing in TQM as per ISO 9001?
49- Which factor is the basis of Decision making in TQM?
Facts only
50- When a manager monitors the work performance of workers in
his department to determine if the quality of their work is 'up to standard', this manager is engaging in which function?
Controlling
51- What do you call the understanding of a dominant culture
before choosing a suitable control system?
Clan control
52- What is the first step in a control process?
Set standards
53- What is the weakest form of control?
Post-control
54- Improving quality through small, incremental improvements is a
characteristic of what type of quality management system?
Kaizen 55- Where was Total Quality Management first developed?
Japan
56- Which of the following are key components of a Total Quality
Management system?
Involves everyone, continual improvement, use of data and knowledge
57- What is premise control based on?
Assumptions
58- What is the term for the monitoring of events both internal and external to the organisation that affects strategy?
Strategic surveillance
59- What are the main characteristics of an effective control system?
