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IT Support Engineer 7 Years Experience WASEEM

Waseem Firoz is a technical support engineer currently working at ITCons eSolutions Pvt. Ltd. He has over 7 years of experience in fields like server support, network monitoring, troubleshooting, remote technical support, and IT infrastructure implementation. His skills include VMware, Windows server administration, firewall management, and supporting desktops, printers, and other hardware. He holds qualifications like A+, N+, MCITP, and has expertise in networking, security, and Microsoft technologies.

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Mukesh Barnwal
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211 views3 pages

IT Support Engineer 7 Years Experience WASEEM

Waseem Firoz is a technical support engineer currently working at ITCons eSolutions Pvt. Ltd. He has over 7 years of experience in fields like server support, network monitoring, troubleshooting, remote technical support, and IT infrastructure implementation. His skills include VMware, Windows server administration, firewall management, and supporting desktops, printers, and other hardware. He holds qualifications like A+, N+, MCITP, and has expertise in networking, security, and Microsoft technologies.

Uploaded by

Mukesh Barnwal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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CURRICULUM VITAE

WASEEM FIROZ
ITCons eSolutions Pvt. Ltd. as Technical Support Engineer
[email protected] +91 9273639643

Objective:-
Intended to build a career with leading corporate with committed and dedicated people, which
will help me to explore myself fully and realize my potential.

Skills:-
 VMWare VSphere 6, ESX/ESXi, V Center, vNetwork, V motion & SV Motion, HA & DRS.
 Administering Win Server 2008, DHCP, DNS, Cyberoam Firewall & Hyper-V.
 Network Monitoring with Network Monitoring tools like “Whatsup Gold”.
 Administering Symantec Endpoint Manager & Backup through Symantec Backup Exec.
 Administering Network Devices, Desktop, Laptop, Printers, Scanners & IP Cameras.
 Remote/Telephonic Technical Support & IT Infrastructure implementation.
 Configuring LAN, IP Addressing, Wi-Fi and Network Troubleshooting.
 Train new comers, Roaster, Attendance and leave management, Documentation & Reports.
 Asset management, Vendor Coordination, Team leading & Team building.

Work Experience:-
Technical Support Engineer
ITCons eSolutions Pvt. Ltd. (Jan 2018 to Present) at MBCPNL Project.
Responsibilities: (Technical Support Engineer).
 Basic Server Support, Network Monitoring and troubleshooting network devices & MPLS
link, Manage Network Devices.
 Remote Technical support of Windows OS, E-mail client software’s, MS Office10,
Symantec Antivirus and BCP Application.
 Administration of LAN, Desktops, Laser Printers, WAP, IP Camera, UPS 5KVA, RFID Reader &
Biometric Access control.
 IT Implementation includes network devices, peripherals, camera installation.

Technical Support Engineer


HCL Infotech Ltd. (07 Jan 2014 to 31 Dec 2017) at same MBCPNL Project.
Resident Engineer
ACE Computer Services (07 Apr 2012 to 05 Jan 2014) at PIX Transmissions Ltd. Project
Responsibilities:
 Maintain & Monitored AD Server, DHCP Server, Cyberoam Firewall & SEP Manager.
 Network devices & Network management, WAP, RF Link.
 Total Desktop support, Remote Technical Support and FMS.
 1st level support for Laptop, Printers (Dot Matrix/LaserJet/Inkjet/Network) & Scanners.
 Managing E-mail client software’s (MS Outlook & Outlook Express).
 User data & Mail backup through Symantec backup exec or 3rd Party Software.
 Record, process and close incidents or service requests.

Trainee Engineer
Transparent System (18 Oct 2010 to 21 Apr 2011).
Responsibilities:
 PC assembling, OS Installation, 1st level Printer Support(Dot Matrix/LaserJet/Inkjet),
Drivers & various software’s.
 Hardware & Network level Support to various Colleges and Companies.
 Hardware Peripheral installation and troubleshooting.
 Maintenance and Repairing Installed Products and Handling Onsite Customers Calls.

Academia
 Polytechnic( Computer Engineering) MSBTE 71.79% (2007-2010)
 HSSC 67.67% (2006)
 SSC 77.06% (2004)

Professional Qualifications
 VMWare & Vsphere from Attari Classes Mumbai.
 Hardware Networking includes A+, N+, MCITP (Server 2008), MS-Exchange 2007, CCNA and
IT Security from IACMTM Institute.
 MS-CIT
 Typing English 40wpm.
Personal Details:-
Name :- WASEEM FIROZ
Father’s Name :- QAMARUZZAMAN
Date of Birth :- 17/09/1989
Nationality :- INDIAN
Marital Status :- MARRIED
Gender :- MALE
Religion :- MUSLIM
Address :- Imli Bagh Square, Kamptee 441002 Dist. Nagpur (MS)
Hobbies :- Watching Movies, Learning Tricks & Tweaks of OS.
Languages Known :- ENGLISH, HINDI & URDU.

Declaration: -
I hereby declare that the above qualification and information is best of my knowledge.

Hence, I request your kind honour to consider my application and give me an opportunity to
serve under your kind control.

Thanks for consideration,

Yours truly,
Date: - 01-06-2019

Place: - Nagpur. (Waseem Firoz)

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