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TQM Int 1

This document appears to be an exam for a Total Quality Management course, with questions about key TQM concepts and frameworks. It contains: 1) A registration section and introduction with the course name, department, semester, date and duration. 2) Three parts: Part A has 5 short answer questions defining basic TQM terms. Part B has two long answer questions about Deming's 14 points or customer satisfaction processes. Part C is a compulsory long answer question. 3) The questions cover TQM pillars, quality control, customer retention, strategic planning, quality councils, vision/mission statements, and customer perceptions of quality.

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38 views1 page

TQM Int 1

This document appears to be an exam for a Total Quality Management course, with questions about key TQM concepts and frameworks. It contains: 1) A registration section and introduction with the course name, department, semester, date and duration. 2) Three parts: Part A has 5 short answer questions defining basic TQM terms. Part B has two long answer questions about Deming's 14 points or customer satisfaction processes. Part C is a compulsory long answer question. 3) The questions cover TQM pillars, quality control, customer retention, strategic planning, quality councils, vision/mission statements, and customer perceptions of quality.

Uploaded by

jamunaa83
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Register No : _________________________

THE KAVERY ENGINEERING COLLEGE


DEPARTMENT OF MECHANICAL ENGINEERING
IIIYear / 7th Sem GE6757 TOTAL QUALITY MANAGEMENT Internal -1
Date : Session : Duration: 1:30 Hours Max. Marks : 50
PART – A (ANSWER ALL QUESTIONS)
1. Define Quality 2
2. How is Customer retention focused in TQM? 2
3. What are the pillars of TQM? 2
4. What is quality control? 2
5. Mention the basic features of TQM 2
PART – B (ANSWER ALL QUESTIONS)

6. a i Describe the Deming‟s 14 points for the improvement of quality management? 7

ii Write down the underlying principles of TQM? 6


or
b i Illustrate the various steps involved in customer satisfaction process? 7
ii Explain in detail about Juran Triology? 6

7. a i Write down the seven step procedure of strategic planning cycle. 7


ii Explain the role of senior level management in TQM implementation? 6
Or
b i What are the duties of quality council? Explain in detail. 7

ii Briefly discuss on employee involvement by motivation theory 6


8 a i Define and distinguish between vision and mission statements. 7
Or
b i Explain the common customer feedback collection tools. 7
PART-C (Compulsory question)
9 a i What are the customer perceptions of quality? Explain 7
Or

Write down the categories of quality cost? And discuss on each 7


b i

*****THE END*****

Subject Incharge Head of the Department Principal

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