Republic of the Philippines

Cagayan State University

A Narrative Report in

On-the-Job Training undertaken at Universal Robina Corporation

Located at United San Pedro Subdivision, San Pedro, Laguna, Philippines

Presented to the Faculty head of Chemical Engineering Department

Cagayan State University – Carig Campus

Carig Sur, Tuguegarao City

In partial fulfillment of the requirements for the degree of

Bachelor of Science in Chemical Engineering

Submitted by:

Van Janssen R. Lim

2019

Submitted to:

Engr. Monico U. Tenedor

2019
 COMPANY PROFILE

Universal Robina Corporation (URC) is one of the largest branded consumer food and

beverage product companies in the Philippines. The company has a significant and growing

presence in the ASEAN and Oceania markets. It is among the Philippines’ pioneers in the

industry. It has been operating for over 50 years since Mr. John Gokongwei, Jr. established

Universal Corn Products Inc. in 1954, a cornstarch manufacturing plant in Pasig city.

URC is engaged in an array of food-related businesses, including the production and

distribution of branded consumer snack foods and beverages; commodities such as sugar and

flour; and agro-industrial businesses mainly hogs, animal feed, and other related products.

URC has established itself to be the trailblazer in the manufacturing through best-in-

class technologies and processes. It has unswervingly showcased its innovation and excellence

through groundbreaking products to the ASEAN market and wide distribution networks in both

modern and traditional channels.

Mr. John envisioned URC to become a premiere food and beverage player across the

ASEAN region with strong market position. URC products are also exported to other markets

like the US, Europe, Japan, Korea, the Middle East, and also in West African countries like

Ghana, and Nigeria through our URC Thailand office. In 2014 URC started its venture to

developed markets such as New Zealand and Australia which is now called URC Oceania.

URC has built three strong regional brands over the years – Jack ‘n Jill for snack foods,

C2 Cool and Clean for ready-to-drink tea, and Great Taste for coffee. These brands are

becoming popular across the ASEAN region. We also have premium brands from SBA through

their snackfoods segment such as Thins, Cheezels, CC’s, Kettle and Natural Chip, Co., and

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Griffin’s through their high quality sweet biscuits and wide range of healthy wrapped snacks

called Nice and Natural.

URC’s key to success has been distributed to building strong brands, robust product

innovation pipeline, and world-class manufacturing and supply chain capabilities. URC will

continue to transform and delight consumers in the line with the changing competitive

dynamics, and growth opportunities in Asia.

Mission

Universal Robina Corporation (URC) is one of the largest branded food product

companies in the Philippines and has a growing presence in other ASEAN markets.

Vision

URC’s vision is to be the best Philippine food and beverage company, with a powerful

presence throughout the ASEAN region, carrying a wide portfolio of delightful brands of

exceptional quality and value, equipped with efficient systems and motivated people. We are

committed in making lives a truly fun experience.

Values

Passion to win: We build organizational capability by being entrepreneurial and proactive,

driven by a sense of urgency and purpose. We continuously challenge ourselves to deliver

world-class brands and consistently rally our people to strive for excellence.

Dynamism: We cultivate a culture of innovation and productive working relationships. We

continuously find ways to improve organizational and people capabilities to meet constantly

challenging consumer needs.

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Integrity: We are guided by transparency, ethics, and fairness. We build the business with

honor and are committed to good governance. Our processes and products meet the highest

standards. We are credible in our dealings with both internal and external stakeholders.

Courage: We seize opportunities in building long-term, sustainable businesses. We make

tough people and business decisions to ensure competitive advantage.

TRAINING OVERVIEW

In school, we only imagine, assume and apply theories as we calculate problems related

to our program. Through On-the-Job Training, student will be given the chance to practice their

field of profession. This will enhance the knowledge and skills of students through actual

application of their program.

Universal Robina Corporation (URC) San Pedro Plant 2 has given me the chance to

experience the working environment in a food industry. As a trainee for 240 hours, this gave

me the chance to gain more knowledge and developed my skills.

During the training, we were only assigned in the Quality Assurance Department

especially in the acceptance laboratory as an apprentice Analyst with the supervision of QA

analysts and QA supervisors. We were supervised by Ma’am Maria Lourdes Parabolis, and

Ma’am Shiela Llarena QA analysts with the supervisors, Engr. Ronniel Mabunga , Ms. Ellanie

Manalo and Engr. Olga Denise Argana.

This on-the-job training has not only given me the chance to gain experience but also a

chance to feel what it is to be “on the job” and be acquainted not only with Quality assurance

department but with other department.

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 WEEKLY REPORT

Universal Robina Corporation or URC is a well-known food and beverage company

not only in the Philippines but also in the neighboring countries. Universal Robina Corporation

San Pedro Plant 2 is just one their many plants where they can produce their products. In here,

they have the cake line, snacks line and the Swissmiss line. In cake line, the product produced

were Quake and Cream-O cake with different variants. In the snacks line, their products were

Potato Chips, Jagabee fries and Ripples with their different flavors. They produce different

variant in the Swissmiss line.

As an On-the-Job trainee, we became part of the Quality Assurance department. In

order to maintain the good quality of products, Quality assurance department is needed. Their

department test every samples from the raw materials to sample products to packaging

materials. They need to ensure that their products are fit to the standards.

Week 1

During our 1st we undergo orientation on general rules and regulations under the plant by the

quality assurance supervisor Engr. Ronniel Mabunga he discussed the rules and regulations of

plant and some application of chemical engineering on their operation. On the second day we

are issued with GMP uniforms for us to work with proper attire and assigned to different quality

assurance laboratories, I was assigned in the acceptance laboratory which covers all the raw

materials and packaging materials from suppliers. During this week the first task they gave is

to arrange their files and familiarize ourselves to the handbooks that we will use in conducting

experiments. We observe the following test they are conducting. During this week test on

viscosity, pH , and corrugated cartons are the test that we observe.

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Week 2

On our 2nd week we are ask to fix and clean the old acceptance laboratory for which the

equipment from Rosario plant are stocked we conduct inventory on different laboratory

equipment and verify those equipment if they are calibrated and ready for use. We also unwrap

those VIP samples that are left. During this week we are entrusted to do the testing on viscosity,

pH, and sensory test for packaging materials. Moisture content determination is also

demonstrated by the analyst during this week.

Week 3

This week the snacks line manufacturing potato chips and fries, Confectionary line

making cloud9, and Swiss miss line started their operation. Volume of raw materials like cocoa,

sugar, potatoes, peanuts, glucose, marine fats peaked which made the acceptance laboratory

busy. We conducted pH test, moisture content test, percent Free fatty acid test, aflatoxin test

on those raw materials and on potatoes we determine the percent defects based on a 13kg

sample.

Week 4

This week’s laboratory works are still the same testing on raw materials and packaging

materials. I was also able to roam the stock rooms of different products due to management

demands that quality assurance department should also check the shelf condition of raw

materials and packaging materials. I was also given the opportunity to enter the snacks

production room because I am asked to get palm olein for fry testing.

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Week 5

During this week two different days the quality assurance department is asked to lead

the exercise during the flag ceremony. Also, during this week the Swiss Miss line and Autobake

line stop their operation due to finished job order and the raw materials delivery are lessen.

There are no cocoa delivery and fresh egg’s frequency of delivery is lessened.

Week 6

This week is our final week as a sign of gratitude I cleaned the cabinets for files and retained

samples. Laboratory test are still the same Potato sensory, pH of fresh egg determination,

sugar’s pH and moisture content, and other usual test and stock room checking. During our last

day we are given the time to pack some goods as we leave the company. Evaluation and

settlement of files is done during the last hour. Send off party is held night before the last day.

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