Freelancer’s Guide

Get to work, grow your business, and do what matters to you.

Table of contents
CHAPTER 1

Welcome
TIP 1
2 Introduction Click the page name
3 Why is Upwork right for you? to jump to that page

4 Who can work on Upwork?

5 How does Upwork make money?

CHAPTER 2

Getting started
7 Join Upwork in four easy steps
8 Membership plan options
10 Building a great profile

CHAPTER 3

Finding work & submitting proposals

14 Finding the right project
16 Submitting a proposal and interviewing
20 Completing the interview

CHAPTER 4

Doing the work & getting paid

22 Starting the project with a kickoff
23 Managing your project
25 Upwork Payment Protection

CHAPTER 5

Finishing touches
27 Completing a contract
28 Managing your reputation and profile
31 Best practices TIP 2
Click here on any
page to return to this
table of contents
A Freelancer’s Guide to Upwork
 CHAP TE R 1

Welcome

A Freelancer’s Guide to Upwork > xxx 1

 Our dream
is to build a
workplace for
the world.
Stephane Kasriel, CEO

A Freelancer’s Guide to Upwork > Welcome 2

Why is Upwork right for you?

You’ll work with great clients and earn money. Delivering

Great work
these awesome experiences will lead to even more work and
is rewarded
more clients.

Upwork’s You can use our platform to easily get set up,
technology find more clients, control your own work, and get paid
makes it easy quickly and reliably.

A community is As you win and succeed on projects, we’ll do our best to

focused on your help you find more opportunities for continued growth of
success your business.

With Upwork Payment Protection programs, you can be

Payments
more confident that you’ll always be paid for work you deliver
are protected
as promised.

A Freelancer’s Guide to Upwork > Welcome 3

Who can work on Upwork?

We welcome all independent professionals and agencies to join the Upwork

community. Whether you’re a graphic designer from the U.S., a web designer
from Serbia, or a writer from Brazil, you’ll find freelance opportunities on
Upwork. Depending on your business needs, we invite you to register and
work in one of two ways:

Individual For self-employed individuals and small companies that have

freelancers a specific skill set and are looking to work on their own.

For companies and freelancers who have subcontractors or

Agencies
employees who plan to tackle projects together on Upwork.

A Freelancer’s Guide to Upwork > Welcome 4

How does Upwork make money?

Service fees Membership plans

Upwork charges freelancers a sliding service fee All freelancers and agencies subscribe to a free or
based on the total amount billed to a single client. paid Upwork membership plan. Our Freelancer
You pay: Basic membership is free of charge and provides
all the functionality you’ll need to use Upwork
• 20% for the first $500 you bill your client
for your business. For those who want additional
across all contracts
premium benefits, we offer a paid Freelancer Plus
membership option. We also offer a Plus membership
• 10% for total billings with your client
plan for agencies.
between $500.01 and $10,000

• 5% for total billings with your client that

exceed $10,000

For example, if you begin an hourly or fixed-price

contract with a new client for $600, you’ll be billed
20% on the first $500 and 10% on the remaining
$100. Many freelancers choose to add a small
markup to their bids to account for this business
expense. This fee allows us to create the latest
technology and services, from matching you with
ideal clients to collaborating, communicating,
getting paid, and payment protection.

FREELANCER AGENCY

Bid
720.00
This is what
the client sees

You’ll earn ? $ 600.00

BASIC PLUS PLUS

? Upwork charges a 20% / 10% / 5%

service fee depending on the amount
billed to the client.

A Freelancer’s Guide to Upwork > Welcome 5

   CHAP TE R 2

Getting
started

A Freelancer’s Guide to Upwork > xxx 6

 Join Upwork in four easy steps:

Sign up and select a membership plan

1 If you haven’t signed up yet, now’s the time. Pick the

membership plan that best matches your needs. Remember,
you can change your membership plan in the future.

Create your profile

2 Fill out as many fields as possible to create a profile that

highlights your skills, elaborating on your experience
and indicating your desired hourly payment rate. You can
also create specialized profiles, which have more detailed
sections highlighting your category-specific expertise.

Set up your payment option

3 Get ready to get paid, and tell us how you want to receive
your earnings. We recommend setting up two fund transfer
methods, so that you can be paid easily.

Use Upwork Messages

4 Collaboration is made easy on Upwork when you use

Messages. Organize and manage discussions, communicate in
real time with your clients, and sync and share deliverables.

A Freelancer’s Guide to Upwork > Getting started 7

Membership plan options

Freelancer Basic membership (Free)

This includes a complete Upwork profile, the opportunity to buy Connects at any time,
unlimited invitations to projects, and Payment Protection.

Freelancer Plus membership ($14.99 per month)

Includes everything in the Freelancer Basic membership plan, including Upwork Payment
Protection, plus 70 Connects per month and visibility into what others are bidding on
the contract.

FREELANCER BASIC FREELANCER PLUS

Buy Connects for $0.15 each* 70 Connects Per Month*

Shared across the agency

Hourly Protection Buy Additional Connects

For eligible hourly jobs, you’re ensured payment for If you run out of Connects, you can buy more at any
every hour worked time for $0.15 per Connect

Fixed-Price Protection View Competitor Bids

For fixed-price jobs, payments are secured through See the minimum, maximum, and average bid for
prefunded milestones any job

Hourly Protection
For eligible hourly jobs, you’re ensured payment for
every hour worked

*NOTE Connects are used to apply for jobs. Fixed-Price Protection

It costs 1-6 Connects to submit a proposal.
For fixed-price jobs, payments are secured through
Invitations you receive from clients are free. prefunded milestones

A Freelancer’s Guide to Upwork > Getting started 8

Membership plan options

Agency Plus membership ($20 per month)

Designed for agencies with team members on their Upwork account. In addition to a
company logo and company name, this plan allows an agency owner to add unlimited
team members and share Connects among their team. It also includes visibility into other
bidders on contracts, unlimited invitations to projects, and Payment Protection.

AGENCY PLUS

Multi-Person Teams
Add and support unlimited teams and team members

Buy Connects for $0.15 each*

Shared across the agency

Buy Additional Connects

You can buy more at any time for $0.15 per Connect

View Competitor Bids

See the minimum, maximum, and average bid for any job

Hourly Protection
For eligible hourly jobs, you’re ensured payment for every hour worked

Fixed-Price Protection
For fixed-price jobs, payments are secured through pre-funded milestones

*NOTE Connects are used to apply for jobs. It costs 1-6 Connects to submit a
proposal. Invitations you receive from clients are free.

A Freelancer’s Guide to Upwork > Getting started 9

 Building a great profile

Successful profiles are complete and accurate, painting

a compelling picture of your skills, services, and
accomplishments. Your profile is an opportunity to
advertise your freelance business to potential clients, and
you can complete it as needed.

Here are some thoughts on how you can make a great

first impression.

JOBS
FIND WORK FREELANCERS
MY JOBS
JOBS REPORTS
FREELANCERS REPORTS
MESSAGES
REPORTS MESSAGES Find
MESSAGES 99+ 8Jobs Jonathan Cofer

Profile Settings

Megan Malley
Allison H. $77.78/hr
100% View my profile as others see it
Atlanta, GA - 10:25 am local time CONTACT
Visual Designer Job Success

Toronto, Canada Save

Availability
Profiles 4:00pm local time - 3hrs ahead
Availability
Web design Brand consulting Graphic Design
Work
Available As History
needed - Open
more... to Offers
General Profile Graphic Design TOP RATED ?

Overview Play video 100%

Graphic JobProfile
Design SuccessLink ?

Professional Graphic Designer 558 hours worked

https://www.upwork.com
I am a multi-media designer experienced in interaction design, UI/UX, and visual
Creative freelancer graphic designer with the experience you need to take your brand 4 jobs
design. I bring a strong knowledge of leading design teams, working with Copy Link
to the top. I design logos, brands & print/web materials and more. Art is my passion
andstakeholders and in
I love being able toshaping brand
tackle new strategy.
projects andI have
workbeen
with working
differentwith Adobe
clients as much
Creative Suite software for over a decade. I am also proficient using other social
as possible. Availability
Languages
media, email marketing and Google marketing and analytics tools...
English: Basic
Available
Hungarian: Native or Bilingual
Play video Full time
24hrs response time

Work History
$65.00 and Feedback
$32,000+ 32 2,000+
Languages
Hourly rate Recent earned Jobs Hours worked

English Fluent
Newest First 4 jobs in progress

Work history and feedback

Web Designer for Desktop Application 5.00
144 hours
"Beautiful work by Megan for one of our new projects.
Roku to AppleTV Channel Port $2,500.00
$77.70 /hr
Absolutely no doubt that she's a skilled designer, and $41.66 / hr
Jun 2018 - Aug 2018
I'd love to hire her again for new projects." 11,188.8060earned
hours
Aug 2014 –Jan 2015
If you own an iPhone, you’ve probably already worked out how much fun it is to use it
to A Freelancer’s
watch movies-it hasGuide
that niceto Upwork
big > the
screen, and xxxsound quality is surprisingly good 10
too. Now imagine if you knew how to download Iphone movies without having to pay.

Brand guide
Building a great profile

Allison H. 100%
Atlanta, GA - 10:25 am local time
Job Success

Profiles

Professional Picture General Profile Graphic Design

• Headshot image Professional Graphic Designer

of yourself Creative freelancer graphic designer with the experience you need to take your brand
to the top. I design logos, brands & print/web materials and more. Art is my passion
• Friendly expression and I love being able to tackle new projects and work with different clients as much
as possible.
• Plain background
• Business casual Play video

attire
Accurate Title
• Reflects personal
experience
• Indicates preferred
Compelling Overview Introduction Video jobs
• Use complete sentences • Add a one-minute video • Short and impactful
• No bullet points about you and your skills
• Describe your business and the services • Let clients see your
you offer personality
• Highlight your preferred work • Explain to clients the
• Include past professional achievements services you offer

Skills

Graphic Design Presentation Design Brand Marketing Social Media Marketing

Logo Design Print Design

Targeted Skills
• Pick 4-6 skills
• Put your best skills at the top

Insider tip
Profiles will not be visible on Upwork until they are completed and verified.

A Freelancer’s Guide to Upwork > Getting started 11

Building a great profile

Employment history

Creative Director | Huge Inc.

December 2016 - March 2018

Managed a team at an award-winning interactive agency that provides innovative
digital solutions creating graphical interfaces, from concept to final product, and work
closely with User Experience designers and Developers…

Education

Bachelor of Fine Arts (B.F.A.), Graphic Design | University of California

2010 - 2013

Complete Education &

Employment History
• Add your most recent education
• Highlight accomplishments,
professional certifications and licenses,
special recognition, or awards
• Include employment history

Portfolio

Restaurant Waitlist App Book Design

Visual Portfolio
• Add past work samples
• Secure permission from past clients

Other profile areas

Professional Certifications: Add professional certifications.

Link External Accounts: Link external accounts to your Upwork profile to show your online presence.

A Freelancer’s Guide to Upwork > Getting started 12

   CHAP TE R 3

Finding work
& submitting
proposals

A Freelancer’s Guide to Upwork > xxx 13

 Finding the right project

Searching for projects (and setting up your job feed) is

easy. It’s also an important part of becoming an active
and engaged member of Upwork. This helps ensure that
you never miss out on projects you’re a great fit for.

Pick a skill

1 Enter a skill (or two) into the search bar to find projects that
match your talents.

Set filters

2 Use filters on the left-hand side of the Search Results Page

to find a more-targeted list.

Add to Job Feed

3
After setting your search preferences, add them to your
Job Feed so you can have an ongoing, updated list of new
projects that match your preferences.

A Freelancer’s Guide to Upwork > Finding work & submitting proposals 14

Hourly vs. fixed-price projects

On Upwork there are two types of contracts.

Here’s how they compare.

Hourly Fixed-Price
On hourly contracts you’re paid by the hour, On fixed-price contracts you’re paid a fixed
making this a preferred option when your amount for a project deliverable or set of
project requires flexibility. Examples of deliverables. This option is ideal when the work
projects that can work well on an hourly is more clearly defined. Examples of projects
basis include Customer Service and well suited for fixed-price contracts include Web
Technical Support. Design and Mobile App Development.

Hourly contract payments are protected Fixed-price contracts are protected by

by Hourly Payment Protection. Here’s how: Fixed-Price Payment Protection. Here’s how:

1.  Agree to the number of authorized hours with 1.  Agree to one or more project milestones with
your client via the offer details page. your client, clearly outlining what you’ll deliver,
when you’ll deliver it, and for how much.
2.  Install and track all your project time using the
Upwork Desktop App. 2.  Before starting any work on the project, wait
until a milestone is funded and the money is held
3. Add descriptions and notes of your work to your
in escrow.
time log.
3.  Submit your work through the Upwork platform.
4.  Quickly communicate with your client, and
request approval for, any changes needed to your 4.  Make sure you’ve been paid for a milestone,
authorized hours. and that the next one is funded, before
continuing work.

Tips for a successful contract

Regardless of which type of contract you and your client agree to, make sure you always:

• Agree to final payment terms (hours, deliverables, and costs) on the contract offers page.
• Confirm that your client has a verified payment method on file.
• Always deliver work through the Upwork platform.
• Receive payments only through your Upwork account.

A Freelancer’s Guide to Upwork > Finding work & submitting proposals 15

15
Submitting a proposal
and interviewing
Now that you’re ready to submit proposals to
clients, here’s how the process works:

1. Find a project you like and press the 5. The client will review proposals and contact
“Submit a Proposal” button. freelancers for interviews.

2. Review the number of Connects 6. The client may propose a paid “test project”
required to submit a proposal and your to get a better idea of your skills. This is a
Connects balance. great way to find out how well you’ll work
together. Just be sure to agree upon pricing
3. Read below for tips on writing a
terms before you begin. There are no free
winning proposal.
test projects on Upwork. This is a violation of
4. Enter your offered rate, write a cover our policy.
letter, add attachments (if any), and send
7. After everything is discussed, the client will
the proposal.
send you an offer. Review it, accept, and
start working.

What are Connects?

Connects are what you are charged when you Each Upwork membership plan provides the
submit a proposal for jobs posted in our opportunity to buy Connects. Individual
marketplace. Depending on the job post, you freelancers on the Freelancer Basic plan can buy
will be charged between one and six Connects Connects for $0.15 each, while the Freelancer
to submit a proposal. If you are invited to Plus plan includes 70 (with the ability to purchase
submit a proposal for a job, you will not be more Connects for $0.15 each).
charged Connects.

A Freelancer’s Guide to Upwork > Finding work & submitting proposals 16

Tips for writing a winning proposal

You can make a strong first impression with your proposal.

Introduce yourself, highlight your skills and experience,
and tell the client why they should award you the project.
It’s your opportunity to show that you understand and are
qualified for the project.

Here are suggestions for writing a stellar proposal that

works well with clients and leads to interviews:

Be specific Provide requested information

Keep it short and to the point. Briefly tell the Some clients might ask you to answer a specific
client about your relevant skills and experience. question or to include a keyword in your cover
Showcase specific examples of your experience letter. This helps them filter out generic, “copy
related to the client’s projects. and paste” proposals. Look for these directions
and follow them.
Ask questions up front
Ask clarifying questions about the project. Proofread, edit, and deliver
You’ll show your understanding and demonstrate Did you address all the criteria and answer the
the value you’ll bring to the project. client’s questions? Have you added relevant links
to samples of your work? Do a final grammar and
spelling check before you hit “Send.”

Don’t spam
Don’t send a generic “copy and paste” proposal. It hurts your chance of being awarded
the project and can reflect poorly on your Upwork reputation. It’s okay to adapt an old
cover letter, but make it relevant to the project you’re trying to win.

A Freelancer’s Guide to Upwork > Finding work & submitting proposals 17

Suggest a price

On Upwork, freelancers always set and negotiate their

own rates. You can even set a different fixed or hourly rate for
each proposal you submit. Just change the default rate in the
proposal before you hit the “Send” button.

To decide your price for fixed-price contracts, some

freelancers find it makes sense to start with an estimate
of how long it will take to finish.

Here’s one way to do it:

Break the job into phases Add it all up

For instance, building a website may include Add up the estimated cost of all phases (plus
five of them: planning, design, development, a little extra to account for unexpected issues).
review, and testing.
Consider profit vs. risk
Estimate the time required In deciding on a final amount, consider any
For each phase, calculate your rate by additional profit desired or risks that you might
estimating the time it will take to complete, take on.
including revisions.

A Freelancer’s Guide to Upwork > Finding work & submitting proposals 18

Submit and carry on

Once you’ve submitted your proposal, you may receive

a notification that the client would like to set up an
interview (or maybe even engage with you immediately).
In some cases you may not hear anything back at all.

Clients are not required to respond to all proposals, so

keep your options open by also submitting proposals to
other projects.

What is circumvention?
Circumvention is when you accept a client’s payment outside of the Upwork
platform during the exclusivity period specified in the Upwork User Agreement.
Doing so, or suggesting this to your client, is a violation of the User Agreement and
can result in your account being placed on hold. If a client asks you to start work
without creating a contract on Upwork, beware! You won’t be protected by Upwork
Payment Protection, and Upwork can’t ensure you’ll get paid.

Just remember: Work on Upwork, get paid on Upwork.

A Freelancer’s Guide to Upwork > Finding work & submitting proposals 19

Completing the interview

If the client requests an interview, reply quickly with your

availability and find a meeting time that works for you
both. This will increase your chances of winning the project.
If your potential client is in a different time zone, be
prepared to interview at a time that is outside the traditional
9-to-5 window.

Interviews can be text-based through Upwork Messages or

Skype, or over the phone. Agree to a method that works best
for both of you. Make sure you understand how the interview
will be conducted (for example, voice vs. Upwork Messages
text) so you can prepare in advance.

Here are some tips so you can make the most End on a positive note
of your interview: Ask if there is a deadline for hiring, so you’ll
know when the client will make a decision. Also,
Be flexible don’t forget to thank them for considering
Time zones and communication preferences vary your proposal.
with each client. Be willing to adapt to the client’s
time and interview requirements.
After the interview:

Do your homework Provide additional info

Research your client and their project so you If you promised to send some extra details or a
can have a meaningful conversation about their link to a portfolio piece during the interview, do
business. Before starting, write down a few so promptly. It’s easier to do it right after the
project-specific questions. conversation.

Be professional Always follow up

Talk about your accomplishments and ask Send a short note and reiterate on the agreements
questions about the engagement in a way that made during the conversation (if there are any).
is respectful and polite.

Be honest
If you don’t know the answer to a question (or
don’t like the answer you have to give), be honest.
Misleading a client will lead to a bad experience
for everyone.

A Freelancer’s Guide to Upwork > Finding work & submitting proposals 20

   CHAP TE R 4

Doing the
work &
getting paid

A Freelancer’s Guide to Upwork > xxx 21

 Starting the project
with a kickoff

You control how you get the work done, and your
clients will rely on your expertise to get started. Before
you start working, consider setting up a kickoff meeting
or writing a message to your client. Another popular
action is to establish a client communication plan that
details how often you’ll report on progress. You can
communicate with your client through Upwork Messages,
email, or chat—but choose one method and stick with it to
avoid confusion.

A Freelancer’s Guide to Upwork > Doing the work & getting paid 22
Managing your project:
Hourly contracts

Upwork App

Using the Desktop App

If you’re starting an hourly contract, you’ll want to Your client may set a maximum number of hours
download the Desktop App to log hours and get you can log in one week. Know your limit and tell
paid for your time. your client when you’re getting close to it. This
allows them to decide whether to increase the
The Work Diary feature of the Desktop App helps limit or wait until next week to continue.
you track your time and takes work-in-progress
snapshots at random times in 10-minute When the week is over, you and your client have
intervals. These snapshots reassure your online a chance to review your time logs before they are
clients that you have worked all the hours billed finalized and payment is processed.
to them through Upwork and helps ensure you’ll
be paid, even if a dispute arises. (You can always The billing cycle ends every Sunday, and your
delete any snapshots you don’t want shared and earnings become available 10 days later.
billed to your client.)

A Freelancer’s Guide to Upwork > Doing the work & getting paid 23
Managing your project:
Fixed-price contracts

Milestone created Milestone achieved Payment

Escrow and milestone-based payments

For fixed-price contracts, you and your clients If, however, there’s no way to come to a
will create a list of milestones. The client will consensus, either you or your client can reach
prefund each milestone with escrow, and the out to Upwork for free dispute assistance. We will
money will be visibly held on the Upwork then schedule and moderate a discussion so that
platform. When you’ve completed the work for you can come to a mutually agreeable resolution
a milestone, let your client know and submit regarding the release of funds held in escrow.
your work to them on Upwork. If they’re satisfied
with the work, the funds will be released to your
account, and you’ll follow the same sequence for
the next milestone.

If your client is not satisfied with the services, you

will have to communicate directly and discuss
adjusting the terms of the deliverable in order to
find a mutual understanding and get paid.

A Freelancer’s Guide to Upwork > Doing the work & getting paid 24
Upwork Payment Protection

Every hourly contract using the Desktop App is eligible

for Upwork Hourly Protection to give you confidence that
an hour worked is an hour paid.

Every fixed-price contract managed with escrow and

milestones is protected by Upwork Fixed-Price Protection.
Just set up your contract terms, manage the work and
payments on Upwork, and you can have confidence you’ll
get paid.

A Freelancer’s Guide to Upwork > xxx 25

   CHAP TE R 5

Finishing
touches

A Freelancer’s Guide to Upwork > xxx 26

 Completing a contract

Your contract is complete after you’ve delivered the

final product or fulfilled the number of hours requested
by your client. Send an email to notify your client and
let them know you’re available if they have questions
or concerns.

If your contract remains open, your client may still be

reviewing your work. But because you receive final
feedback only after the job is closed, feel free to ask
them to close the contract once the work is reviewed
and paid for.

A Freelancer’s Guide to Upwork > Finishing touches 27

Managing your reputation
and profile

Once you complete a contract, your client has the

opportunity to rate your work from 1 to 5 stars with
final feedback. They can also provide you with a private
recommendation rating and leave a note about their
experience. These are optional for the client to leave, but
most do so, as they are important methods for evaluating
their experience. The most important things you can
do to receive good final ratings is deliver quality work,
communicate early and often with your clients, and be an
overall pleasure to work with.

Pay attention to your Job Success Score Refresh your profile

Your Job Success Score is a comprehensive, Update your portfolio once a project is done,
single measure of your work and reputation adding an image of or a link to the final product,
on Upwork. Talented freelancers who deliver if it’s permitted by the client.
high-quality work to their clients find that the
Job Success Score helps them promote their Learned something new?
freelance business in the Upwork marketplace Add it to your overview and skills list.
and win new clients and contracts. And if you’ve strengthened a skill, retake the
relevant test on Upwork or mention that skill
more prominently.

Have a great testimonial from a client?

Perfect; add that too.

A Freelancer’s Guide to Upwork > Finishing touches 28

Managing your reputation
and profile

Track your stats

You can carefully oversee all
the factors that comprise your
Upwork reputation on your My
Stats page.

This page covers three sections:

Client Satisfaction
Illustrates your overall
reputation on the platform.

Communication
Shows your client
responsiveness.

Marketing Effectiveness
Tracks your productiveness
on bidding and winning
projects while also showing
profile page views.

A Freelancer’s Guide to Upwork > Finishing touches 29

Strive to be the best:
Our Top Rated and
Rising Talent programs

Top Rated program Rising Talent program

The Top Rated program recognizes freelancers The Rising Talent program provides an added
who consistently deliver high-quality work to benefit to freelancers with strong backgrounds in
their clients. their fields who are new on Upwork.

The program provides Top Rated Upwork The program provides:

freelancers with perks that may include:
• A Rising Talent badge on your profile
• A Top Rated badge to help your Upwork profile • A specialized customer support team
stand out • Personalized profile tips to help you stand out
• Invitations to submit proposals for premier projects
• Priority phone, chat, and email support

How do you qualify? How do you qualify?

By consistently delivering great experiences for Always comply with the Upwork Terms of Service
your clients on Upwork. Here are more details on and deliver great work!
what it takes to become Top Rated:
• Have a 100% complete Upwork profile
• A Job Success Score of at least 90% • Update your availability status
• 12-month earnings of at least $1,000 • Regularly submit proposals to projects relevant in
through Upwork your skill set
• An account in good standing with no recent • Deliver great work to your clients and receive
account holds great feedback
• A 100% complete profile with photo • Complete your projects on time and as promised
• Up-to-date availability (if unavailable now, set a
date estimate)
• At least 30 days of work history on Upwork

Badge up
Once you have enough work history to earn a great Job Success Score, you’ll no
longer be eligible for the Rising Talent program. But you can then start working toward
Top Rated status!

A Freelancer’s Guide to Upwork > Finishing touches 30

Best
practices
How you run your business is completely up to
you, but here are some practices from successful
freelancers that you may want to consider.

Communicate early, communicate often Respect deadlines

Be proactive—clients usually get concerned Deliver your work on time, every time. If you
when they don’t hear from a freelancer. think you’ll miss a deadline, let your client
know so they can plan accordingly.

When in doubt, ask

This will help clear up confusion, save time, Be a pleasure to work with
and keep the engagement running smoothly. Listen to your client’s concerns and respond
with a positive attitude. Developing a rapport
can make for a great work experience for
both parties.
Set clear expectations
Provide honest and realistic project updates
and quickly alert your client when you
encounter a problem. Underpromise, overdeliver
Never promise more than you can deliver and
consider giving a little extra to every project.

A Freelancer’s Guide to Upwork > Finishing touches 31