Rev. 3/28/11 Belt Scale Trouble Shooting Guide.

Customer Name Date

Company Name Phone

Address Fax

State & Zip e-mail

Nature of Call

Control Box Serial Number: Display Number

1 Scale designation: Conveyor Product: Other:

2 Scale Model #: (IE Model 100-250 or 500)

3 Does this scale have an Angle Compensator Yes No

4 What is your RATE reading? EMPTY Belt View Screen Line 2

5 What is the belt speed? FPM View Screen Line 3

6 Is the belt speed reasonable? Yes No

7 If not, what would be reasonable? FPM

8 What is your ZERO reading Calib. Screen Line 3

9 What is your SPAN reading? Calib. Screen Line 4

10 What is your ZERO Cutoff # Calib. Screen Line 5

11 Belt Length stored in integrator Calib. Screen Line 6

12 Idler Span stored in integrator Calib. Screen Line 7

13 Angle number shown (if applicable) Calib. Screen Line 8

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Rev. 3/28/11 Belt Scale Trouble Shooting Guide. 2
14 What is the LOAD % under EMPTY LOAD? View Screen Line 4

15 What is the LOAD % under 'NORMAL' LOAD? View Screen Line 4

16 What is your LOAD CELL AD reading? EMPTY BELT Misc. Screen Line 4
(With Both Load Cells Plugged In)
LOADED BELT

17 Load Cell AD: Reading Load Cell #1 Only Empty Belt "Un-Plug Load Cell #2"

18 Load Cell AD: Reading Load Cell #2 Only Empty Belt "Un-Plug Load Cell #1"

18 What are the belt dimensions? Length Feet Width Inches

19 What is your idler center distance? (idler to next idler)

20 Were the idlers string lined during installation? Yes No

21 Was scale calibrated using Weights & Bar? Yes No

22 Did you feel comfortable performing the ZERO & SPAN tests? Yes No
If no, what difficulties did you have?

23 Did you perform the ZERO & SPAN test with the belt running empty? Yes No

24 Have you extended the cable length? Yes No

NOTE: Make sure that the Scale Weight (Misc Screen Line 3) matches up with your test bar and weights with
the conveyor EMPTY and STOPPED.

25 Additional Information and Notes:

26 Problem resolution and recommendations:

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 Rev. 3/28/11 Belt Scale Trouble Shooting Guide. 3

SYMPTOM:
CHECK ACTION
No Belt Speed 1a. Check 1a. Correctly wire
connection to Proximity Switch
control Box to according to manual.
1b. Check for loose 1b. Tighten wire or
wire to control Box connector if loose
or loose connection connection found.
1c. Slowly turn speed sensor 1c. If LED lights on an irregular basis, check to make
wheel And observe the LED sure it prox switch Is lined up with gear tooth. Also
on the The proximity switch to check the gear itself to Ensure that it is aligned close to
ensure an Even pace. the switch, so that every Tooth is picked up and it is not
rubbing into the switch. This will cause damage to the

1d. Perform pervious test, but 1d. If the LED is lighting at at irregular intervals, check
check LED on circuit board for loose connection on either cable end, loose wire or
labeled SPD1. cable damage. If a loose connection or wire correct the
problem. If cable is damaged, repair or replace.

Low Belt Speed 2a. Check speed 2a. Perform the specified
sensor according to action as described in 1c and
1c and 1d 1d.
2b. Confirm the accurate Speed with a
hand held tachometer or time the belt to
calculate belt speed.
Note: If you have an erratic belt speed, this is typically caused by interference due to VFD’s or motors. We suggest you ground the
electronics to the conveyor frame. Take a wire from the GND terminal at the 12-24 VDC (2 pin) terminal located to the immediate
right of the OFF/ON switch. Run your wire to your conveyor frame.
No Accumulation 3a. Check belt speed 3a. If there is no belt speed or if belt speed seems too
Of Weight or Rate fast or slow, check speed sensor according to 1. & 2.
3b. Check ZERO and SPAN 3b. If either number is 0, first check load cell wiring to
Number. Both are found on ensure it is correct. If wired incorrectly…. Correct.
the CALIB. Screen. If either number is 0, you will need to go to the CALIB.
Select ZERO or SPAN and Press ENTER. You must
Manually enter in a number (approx. 2000) so that you
can calibrate the scale. If wiring is correct, go to 3c and
3d.
3c. Check load cell cables for damage. 3c. Repair or replace damage.
NOTE: If you have extended your cables, it is imparitive you use a junction box. A splice area is a prime location of problems.
3d. Check LOAD 3d. First unplug one load cell and observe number.
CELL AD Located You should never see a 0 or 65,535. Check the other
on the MISC. load cell. If One load cell is bent, or damaged by
lightning, etc. It must be Replaced

Note: Load cell tests, Zero Tests and Span Tests must be Performed with the belt running EMPTY.

Note: A load cell provides a positive mV signal to our processor. We convert this signal to a number. This number is found as
LOAD CELL AD on our MISC. screen. If the load cell is bent UP we will show a 0 since we cannot show a negative number.

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 Rev. 3/28/11 Belt Scale Trouble Shooting Guide. 4

CHECK ACTION
Scale is reading 4a. Check belt speed. 4a. If belt speed seems wrong
Light. check according to 1c and 1d.
4b. Check rate with 4b. If rate is fluctuating near 0, this is perfectly normal
belt running empty. this occurs because the scale is seeing the lighter and
heavier portions of the belt.
If the rate is a steady negative number, then check
load cell According to 3d
If they check out OK, then go to the Calibration
Screen and Run both the ZERO test and SPAN test.
Are idlers in alignment ? Perform a string test as is described in the manual.
Note: To verify that the calibration was performed correctly, do the following. When the ZERO test and SPAN test are complete,
leave the test weights on the empty belt and go to the MISC. screen. The SCALE WEIGHT value should match the total amount of
your weights and bar.
Note: Scale accuracy should be confirmed vs. a legal for trade truck scale.
Scale is
5a. Check Load Cell AD 5a. Perform required action in 3d.
reading
Numbers according to 3d.
Heavy.
5b. Check rate with 5b. If rate is significantly sbove 0 then
belt Running empty. perform both ZERO and SPAN tests.
Note: if rate fluctuates slightly above and below 0 this is perfectly normal, Provided there is no accumulation of weight
5c. Check idlers for Alignment 5c. Perform string test as Explained in the manual To
ensure proper idler Alignment
Note: To verify the calibration was performed correctly, do the following. When the ZERO and SPAN test are completed, leave
the test weights and bar on the scale and leave the test weights on the empty belt. Go to the MISC. screen and look at your SCALE
WEIGHT. This value should match the total amount of weight of your test weights and bar.

Note: Scale accuracy should be confirmed vs. a legal for trade truck scale.
Scale does not 6a. Check to ensure that 6a. Scale will operate on 110 or 220
turn ON: Proper power is being VAC or 12-24 VDC. Verify power is
Supplied to the correct wired correctly.
location on the board.
6b. Check to make sure Scale 6b. Flip switch in control
is turned on. box to turn on scale
6c. Check fuse located in 6c. If blown… replace.
upper left corner of Board.
6d. Check to make sure 6d. Inspect connection and condition of
display is properly connected cable between circuit board and display.
to circuit board.
Nothing happens 7a. Check to ensure control 7a. Perform
When a keypad box is turned on. checks in Section 6
Button is pressed.
7b. Check to ensure that 7b. Look behind door of control panel to ensure that
keybap is plugged in. display is connected to the keypad.

7c. Is display readable ? 7c. If display has readable info. Replace keypad. If
display has nonsense, replace display.
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