Introduction To Salesforce
Introduction To Salesforce
Introduction To Salesforce
Introduction to
Salesforce
What Is Salesforce?
Salesforce CRM provides a complete solution for that includes feature-rich solutions for
marketing, sales, services, partner management and community management.
CRM is originally software for managing customer interaction, such as scheduling tasks, emailing,
texting, and many more.
Salesforce grew into a cloud software solution and acquired several other companies for
Paas(Platform as a Service) and Saas (Software as a Service).
History & Founder
Salesforce is the worlds' first and most popular CRM system .
The headquarter of Salesforce is situated in San Francisco.
More than 82,000 companies and many customers used this dynamic, web-based, low-
cost CRM platform.
Service cloud increase agent productivity, reduces service costs, and gain
better visibility into Service Organization. It includes Customer Portal, Live
Agent, Contract and entitlement
Features of Service Cloud
Lightning Console
Live Agent
Communities
Knowledge
Snap-ins
Service Wave Analytics
Field Service Lightning
Omni Routing
Social Customer Service. etc
SalesforceIQ CRM
SalesforceIQ can be set up in minutes, so you can put Relationship
Intelligence technology to work for you and start choosing more deals.
The definition of CRM is customer relationship management. CRM can help
you:
Increase leads
Close more deals, faster
Drive customer loyalty and satisfaction
Features of SalesforceIQ CRM
Mobile Studio
Social Studio
Web Studio
Advertising Studio
Community Cloud
Community Cloud’s enterprise community platform connects customers,
partners, and employees directly to the information, apps, and experts they
need to take action.
Features of Community Cloud
Business Integration
Personalization
Customization and Branding
Mobile
Community Builder and Template
Engagement
Topics
Salesforce Files
Groups
Trust
Wave Analytics
Wave Analytics is opening up new frontiers of data, visualizations, and
information that we never even expected.”
App Cloud
Use of App Cloud
Create richer, deeper customer experiences.
Connect anything.
Integrate everything.
IOT Cloud
With IoT Cloud you can process massive quantities of data, build business
rules with simple, intuitive tools, and engage proactively with customers in
real time.
Use of IOT Cloud
Connect with everything.
Low cost, low risk cloud based solution software service to buy.
It Supports on all the Browsers.
Complete solution includes feature-rich solution for marketing, sales, service,
partner management and community management.
Fast result because it drain resources on high value, low cost and focus on
innovation
Salesforce requires no software to install.
There are no hardware requirements either.
What makes Salesforce ideal for you?
It’s a cloud-based CRM solution.
Scales with your business. Add users when you need to.