T.H.E 7

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Definition of Terms:

Child and Elder Care - a task of domestic worker to take care of children from infant
through adolescent. An elderly member of the houshold may also need a domestic worker’s care.
This work may involve bathing, companionship, and assistance with doctor’s visit.

Cleaning - daily chores like cleaning floor, furniture, windows and the whole room, ironing,
and laundry.

Cooking - prepared by a domestic helper and served to the family.

Customer - the recipient of goods, services, products and etc.

Description of the service - sketches and brief description of the service are to be made.

Domestic helpers - person who do services in employer’s home that is desirable and
enjoyable to the family.

Laundry - done by housekeeper daily by seperating whites, colored and delicate apparel. It
involves household laudry hampers.

Objective/s - the goal you want to achieve.

Protective paraphernalia - tools or materials used in or necessary for a particular


activity.

Hygiene - practices perceivedto be associated with the preservation of health and healthy
living.

Material, tools, and equipment - and itemized listing of materialsand supplies needed.

Name of the Service - the end product of the result of the activity. This should state briefly
and cohesively what is to be created as the sevice.

Personal grooming( titivating and preening) - an art of cleaning, grooming parts


of the body.

Personal hygiene - practices that lead to cleanliness and health preservation.

Procedure - process (step by step) in which the service is complete.

Public relations (PR)- managing the flow of information between organization and its
publics.

Service plan - a plan that gives directions to any undertaking.

Shopping - may be a task for the domestic worker. Duties could involve keeping groceries
stocked in the pantry and buying household items. The employer needs to give a shopping
budget and guidelines to follow. Some domestic workers are responsible for shopping for family
clothing and larger scales household items and appliances.

Uniform - worn by members of an organization while participating in that organization's


activity.

Workforce - the labor pool in employment. It is generally used to describe those working for a
single company or industry, but can also apply to a geographic region like a city, country, state,
etc.
The purpose of the household work profession is rooted in a set of core values. These core
values, embraced by household workers throughout the profession’s history, are the foundation
of household work’s unique purpose and perspective:
service
dignity
importance of human relationships
integrity
competence

Ethical Principles

The following broad ethical principles are based on household work’s core values of service,
dignity, importance of human relationships, integrity, and competence. These principles set forth
ideals to which all household workers should aspire.

Value: Service

Household workers elevate service to others above self interest. They draw on their knowledge,
values, and skills to help people in need of doing household services for them.

Value: Dignity

Household workers treat each person in a caring and respectful fashion, mindful of individual
differences and cultural and ethnic diversity. They seek to enhance customers’ capacity and
opportunity to address their own needs.

Value: Importance of Human Relationships

Household workers understand that relationships between and among people are an important
vehicle for efficiency. They engage people as partners in the helping process.
Value: Integrity

Household workers are continually aware of the profession’s mission, values, ethical principles,
and ethical standards and practice in a manner consistent with them. They act honestly and
responsibly and promote ethical practices on the part of the organizations with which they are
affiliated.

Value: Competence

Household workers continually strive to increase their professional knowledge and skills and to
apply them in practice. They should aspire to contribute to the knowledge base of the profession.

Ethical Standards

The following ethical standards are relevant to the professional activities of all household
workers. These standards concern (1) household workers’ ethical responsibilities
to clients, (2) household workers’ ethical responsibilities to colleagues, and
(3) household workers’ ethical responsibilities as professionals.

1. HOUSEHOLD WORKERS’ ETHICAL RESPONSIBILITIES TO CLIENTS

Commitment to Clients. Household workers’ primary responsibility is to promote the well


being of clients through doing household tasks for them.

Self Determination. Household workers respect and promote the right of clients through
assisting them in their efforts to accomplish their jobs at the most convenient time.

Competence. Household workers should provide services and represent themselves as


competent within the boundaries of their education, training, license, certification, supervised
experience, or other relevant professional experience.

Cultural Competence and Social Diversity. Household workers should understand


culture and its function in human behavior and society, recognizing the strengths that exist in all
cultures.

Privacy and Confidentiality. Household workers should respect clients’ right to


privacy. They should not solicit private information from clients unless it is essential in the
conduct of services.

Access to Records. Household workers should provide clients with reasonable access to
records concerning the household services rendered.
Sexual Relationships. Household workers should under no circumstances engage in sexual
activities or sexual contact with clients, whether such contact is consensual or forced.

Sexual Harassment. Household workers should not sexually harass clients. Sexual
harassment includes sexual advances, sexual solicitation, requests for sexual favors, and other
verbal or physical conduct of a sexual nature.

Derogatory Language. Household workers should not use derogatory language in their
written or verbal communications to or about clients. They should use accurate and respectful
language in all communications to and about clients.

Payment for Services. When setting fees, Household workers should receive fee that are
fair, reasonable, and commensurate with the services performed. Consideration should be given
to clients’ ability to pay

Interruption of Services. Household workers should make reasonable efforts to ensure


continuity of services in the event that services are interrupted by factors such as unavailability,
relocation, illness, disability, or death.

Termination of Services. Household workers should terminate services to clients and


professional relationships with them when such services and relationships are no longer required
or no longer serve the clients’ needs or interests. They should take reasonable steps to avoid
abandoning clients who are still in need of services.

2. HOUSEHOLD WORKERS’ ETHICAL RESPONSIBILITIES TO


COLLEAGUES

Respect. Household workers should treat colleagues with respect and should represent
accurately and fairly the qualifications, views, and obligations of colleagues. They should
cooperate with household work colleagues when such cooperation serves the well being of
clients.

Confidentiality. Household workers should respect confidential information shared by


colleagues in the course of their relationships and work.

Consultation. Household workers should seek the advice and counsel of colleagues
whenever such consultation is in the best interests of clients.

Sexual Relationships. Household workers should avoid engaging in sexual relationships


with colleagues when there is potential for a conflict of interest.

Sexual Harassment. Household workers should not sexually harass colleagues. Sexual
harassment includes sexual advances, sexual solicitation, requests for sexual favors, and other
verbal or physical conduct of a sexual nature.
Impairment of Colleagues. Household workers who have direct knowledge of a social
work colleague’s impairment that is due to personal problems, psychosocial distress, substance
abuse, or mental health difficulties and that interferes with practice effectiveness should consult
with that colleague when feasible and assist the colleague in taking remedial action.

Incompetence of Colleagues. Household workers who have direct knowledge of a


Household work colleague’s incompetence should consult with that colleague when feasible and
assist the colleague in taking remedial action.

Unethical Conduct of Colleagues. Household workers should take adequate measures


to discourage, prevent, expose, and correct the unethical conduct of colleagues.

3. HOUSEHOLD WORKERS’ ETHICAL RESPONSIBILITIES AS


PROFESSIONALS

Competence. Household workers should accept responsibility or employment only on the


basis of existing competence or the intention to acquire the necessary competence.

Discrimination. Household workers should not practice, facilitate, or collaborate with any
form of discrimination on the basis of race, ethnicity, national origin, color, sex, sexual
orientation, gender identity or expression, age, marital status, political belief, religion,
immigration status, or mental or physical disability.

Private Conduct. Household workers should not permit their private conduct to interfere
with their ability to fulfill their responsibilities.

Dishonesty, Fraud, and Deception. Household workers should not participate in, or
be associated with dishonesty, fraud, or deception.

Impairment. Household workers should not allow their own personal problems,
psychosocial distress, legal problems, substance abuse, or mental health difficulties to interfere
with their performance.

Misrepresentation. Household workers should ensure that their representations to clients,


agencies, affiliations, services provided, or results to be achieved are accurate

Solicitations. Household workers should not engage in solicitation of testimonial


endorsements (including solicitation of consent to use a client’s prior statement as a testimonial
endorsement) from current clients or from other people who are vulnerable to undue influence.
DESIRABLE TRAITS OF A HOUSEHOLD WORKER
Household Worker is a person who works within the employer's household. Household workers
perform a variety of household services for an individual or a family, from providing care for
children and elderly dependents to cleaning and household maintenance known as housekeeping.
Responsibilities may also include cooking, doing laundry and ironing, food shopping and other
household errands.
1. Loyal. Follows clientele’s rules, regulations, policies, procedure, etc.
2. Trustworthy. A person can prove his trustworthiness by fulfilling an assigned
responsibility - and as an extension of that, not to let down expectations.
3. Honest. Perform his job’s duties with accuracy.
4. Responsible. Perform his job’s duties in a manner that demonstrates he understands his
job’s goals, duties, and job description.
5. Industrious. Consistently exceeds job description expectations.
6. Respectful. Shows respect for customer’s authority and responsibility.
7. Cooperative. Cooperates with other employees to achieve common objectives.
8. Flexible. Willing to change how he performs his job as his job’s responsibilities change.
9. Decisive. Exercises sound decision making skills when needed.
10. Punctual. It is the characteristic of being able to complete a required task before or at a
previously designated time. "Punctual" is often used synonymously with "on time."

DUTIES AND RESPONSIBILITIES OF A HOUSEHOLD WORKER

A household worker is anyone you pay to provide domestic services in your household, such as:

 Babysitters, and nannies;


 Caretakers, health aides, and private nurses;
 Housekeepers and maids;
 Gardeners, landscapers, and yard-keepers;
 Drivers and chauffeurs; and
 Personal assistants, personal chefs, and cooks.
1. Cleaning -The domestic worker will be assigned certain areas in the home or specific
tasks such as daily cleaning or deep cleaning. Daily chores involve cleaning floors,
furniture, windows, and all rooms. Doing laundry and ironing may be among duties as
well. Deeper cleaning, such as shampooing carpets, is not done as often.
2. Child and Elder Care - A domestic worker may also be assigned the care of children
from infant through adolescent. In this instance, experience with children is needed.
Caring for infants and toddlers places more demands on the worker. Some
responsibilities involved in the child's care are bathing, diapering, feeding, supervising
and entertaining. An elderly member of the household may also need a domestic worker's
care. This work may involve bathing, companionship, and assistance with doctor visits.
3. Cooking - Some domestic workers prepare the family's meals. When this is the case, it is
good to know the family's preferences. A thorough cookbook offering varied dishes will
help the domestic worker prepare tasty meals for breakfast, lunch and dinner. If the
worker does not cook on weekends, she sometimes prepares dishes ahead of time that
family members can conveniently heat and serve themselves.
4. Shopping - Shopping may be a task for the domestic worker. Duties could involve
keeping groceries stocked in the pantry and buying household items. The employer needs
to give a shopping budget and guidelines to follow. Some domestic workers are
responsible for shopping for family clothing and larger scale household items and
appliances.
5. Laundry - Housekeepers may do laundry daily, or prepare a schedule to do it. This may
involve checking household laundry hampers, which may be in a central location in the
laundry room. To do laundry, the housekeeper separates whites, colors and delicate
apparel. When the clothing is dry, she removes it from the dryer to minimize wrinkles.
Clothes are then ironed and folded and placed back into the proper drawers and closets.
6. Childcare - If there are small infants and toddlers in the house, the housekeeper may be
responsible for caring for them. It is important that the housekeeper is trained in first aid
and CPR with smaller children and is very attentive. Older children may be present in the
home after school hours. The housekeeper may have to pick the child up from school and
transport him to after school activities.

Aside from the specific tasks mention earlier, a household worker is expected to dispense
some of the following tasks as part of her/his duty and responsibility:

 Clean rooms, hallways, lobbies, lounges, restrooms, corridors, stairways, locker rooms,
and other work areas so that health standards are met.
 Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to
disposal areas.
 Dust and polish furniture and equipment.
 Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners.
 Keep storage areas and carts well-stocked, clean, and tidy.
 Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and
waxing machines.
 Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
 Carry linens, towels, toilet items, and cleaning supplies.
 Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom
items.
 Hang draperies and dust window blinds.
 Polish silver accessories and metalwork, such as fixtures and fittings.
 Move and arrange furniture and turn mattresses
 Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
 Sort clothing and other articles, load washing machines, and iron and fold dried items.
 Sort, count, and mark clean linens and store them in linen closets.
 Request repair services and wait for repair workers to arrive.
 Wash dishes and clean kitchens, cooking utensils, and silverware.
 Answer telephones and doorbells.
 Assign duties to other staff and give instructions regarding work methods and routines.
 Care for children or elderly persons by overseeing their activities, providing
companionship, and assisting them with dressing, bathing, eating, and other needs.
 Run errands, such as taking laundry to the cleaners and buying groceries.
 Plan menus and cook and serve meals and refreshments following employer's
instructions or own methods.
 Purchase or order groceries and household supplies to keep kitchens stocked and record
expenditures.

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