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Report in Seminar

The document summarizes a seminar attended by the recipient on ensuring effective practices in local government service. The objectives of the seminar were to impart techniques for efficient and responsive delivery of government services with accountability and transparency. Key topics discussed included the provisions of the Ease of Doing Business Act, developing a positive mindset for public service, and basic frontline services management to improve customer experience. The seminar aimed to simplify requirements and procedures for business transactions with local governments.

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Rhea Somollo Bolatin
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344 views2 pages

Report in Seminar

The document summarizes a seminar attended by the recipient on ensuring effective practices in local government service. The objectives of the seminar were to impart techniques for efficient and responsive delivery of government services with accountability and transparency. Key topics discussed included the provisions of the Ease of Doing Business Act, developing a positive mindset for public service, and basic frontline services management to improve customer experience. The seminar aimed to simplify requirements and procedures for business transactions with local governments.

Uploaded by

Rhea Somollo Bolatin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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August 14, 2019

Mr. Roderick D. Tongol

City DRRMO Head Officer

Dear Sir,

Respectfully submitted herewith the after activity report attended by the undersigned. To wit:

Title: Seminar on Ensuring Effective Practices, Simplified Requirements and Procedures in Doing LGU
Business Through Developing Positive Mindset for Public Service

Objectives: To impart to us, the public servants, some effective techniques and the best practices in
ensuring the efficient and responsive delivery of government services with utmost accountability and
transparency.

Venue: Penthouse, Malabon City Hall

Date: August 14, 2019, 1:00 pm-5:00 pm.

About the Seminar:

The 1 day workshop of DILG Malabon Field Office it’s all about the Ensuring Effectiveness
Practices, Simplified Requirements and Procedures in Doing LGU Business Through Developing Positive
Mindset for Public Service. The participants are the personnel who are involved in the delivery of frontline
services.

We started with opening prayer and followed by giving the Rationale and Objectives of the
Activities.

The first topic discussed was about RA 11032 –Ease of Doing Business Act of 2018 Salient
Provisions. The objective of the law is to shorten the number of days in processing permits and licenses
for all business-related transactions. This also includes stricter rules like the two-strike policy for
government officials who will fail to issue permits in the given period of time.

The second topic was about the Developing Positive Mindset for Public Service, approach each
situation with a different mindset and set out to make a positive impact for everybody. It could make all
the difference to be positive in serving the public.

The third topic was about the Basic Frontline Services Management which aims to improve
customer service experience of the LGU’s clients. It was also discussed the 10 commandments of Frontline
Service: 1. First Impression 2. Honesty 3. Focus 4. Body Language 5. Demeanor 6. Work Area 7. Technical
Expertise 8. Telephone Etiquette 9. Personal Services 10. Final Impression

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