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A Meta - Analysis Purpose of Study Conception/Conceptual Framework First Author (Year), Country and Journal

1. The document presents a meta-analysis of 6 studies examining factors that influence online repurchase intention. 2. The studies looked at variables like website design, service quality, ease of use, satisfaction, and customer value in relation to repurchase intention. 3. The meta-analysis found that satisfaction was the most important factor influencing repurchase intention in one study, while website design and service quality were also important in another study.
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0% found this document useful (0 votes)
83 views11 pages

A Meta - Analysis Purpose of Study Conception/Conceptual Framework First Author (Year), Country and Journal

1. The document presents a meta-analysis of 6 studies examining factors that influence online repurchase intention. 2. The studies looked at variables like website design, service quality, ease of use, satisfaction, and customer value in relation to repurchase intention. 3. The meta-analysis found that satisfaction was the most important factor influencing repurchase intention in one study, while website design and service quality were also important in another study.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Column1 Column2 Column3 Column4

A Meta - Analysis

Purpose of Study Conception/Conceptual Framework


First Author (year),
N Country and Journal

I.Vs

1 Lee & Lee(2009)


2 To determine which .Website Design Quality
factors is more important .Service Quality
in consumers repurchase
Zhou et al (2009), intention
China
Information Systems
Management

To examine how .Perceived Ease of Use


utilitarian factors, the .Confirmation
hedonic factors and .Perceived Enjoyment
psychological factors
directly or indirectly
influenced consumers
continuance intention in
the context of online
shopping.

Wen et al (2015)
USA
3 Journal of Computer
Information Systems
To Understanding the .Positive Internet
factors that influence Shopping Experience
online customers .Behavior modeling
repurchase intention in .internet shopping self-
the context of online efficacy .Perceived
Chen (2012) virtual store &-ELEVEN usefulness
Taiwan in Taiwan. .Confirmation
Journal of .Perceived ease of use
4 .Satisfaction
Organizational
Computing and
Electronic Commerce

To find the key .Economy


components of customer .Convenience
value, the difference .Speed
exists in the expectation .Personalization
level and current level .Community
and the influences the .Emotion .
relationship between
customer value and
business value in e
business.

Joo (2007) South


Korea Journal of
5 Computer Information
Systems

6 4
Column5 Column52 Column53 Column6

/Conceptual Framework Design and Methodology


used

D.V Mediator Control Variable

Repurchase Intention
Questionaire online survey,
on website in China (N=184)
Data were analyze
using two step approach
Anderson & Gerbing
Repurchase Intention .Trust .Satisfaction

Questionaire to (N= 230)


college students Data
were analyze using
confirmatory Factor Analysis
(CFA) using LISREL 8.72

.Trust .Perceived
Online Repurchase Usefulness
Intention .Satisfaction
Questionaire to Customer in
Taiwan (N=444) Data
were analyze Structural
Equation Model with LISREL
8.54 CFA. Two step
approach Anderson &
Gerbing
(gender,age,years of
Repurchase Intention internet shopping)

A web based survey (N=651)


to the Korean shopper who
used internet shopping.
Data were anylize by SPSS
and AMOS.

Repurchase Intention Trust


Column7 Column8

Main Finding Keywords

The study shows that, service quality, website


website design quality and design quality,
service quality (stronger satisfaction, trust online
affect) both affects repurchase
consumer online
repurchase intention

The study shows that trust .online repurchase


was not statistically intention, trust,
supported in online enjoyment, expectation-
repurchase intention. confirmation modeling,
structural equaation
modeling
The study shows that internet shopping, social
satisfaction is a more cognitive theory, IS
important factor than all continuance model,
the other postconsumption technology acceptance
beliefs, in repurchasing model, repurchase
intention. intention

The finding shows that the e-business, customer


sercvice level of customer value, business value,
value was significantly electronic commerce,
lower than customer trust, internet shopping
expectation, and customer mall
value was significantly
lower than customer
expectation, and customer
value factors positively
affect the repurchase
intentions.
A Met

First Author (year), Purpose of Study Conception/Conceptual Fra


N Country and Journal
I.Vs

Lee & Lee(2009)


1
2 Zhou et al (2009), To determine which factors .Website Design Quality
China Information is more important in .Service Quality
Systems Management consumers repurchase
intention

Wen et al (2015) To examine how utilitarian .Perceived Ease of Use


USA factors, the hedonic factors .Confirmation
Journal of Computer and psychological factors .Perceived Enjoyment
Information Systems directly or indirectly
influenced consumers
continuance intention in the
3 context of online shopping.

Chen (2012) Taiwan To Understanding the .Positive Internet Shopping


Journal of factors that influence online Experience .Behavior
Organizational Computing customers repurchase modeling .internet
and Electronic Commerce intention in the context of shopping self-efficacy
online virtual store &- .Perceived
ELEVEN in Taiwan. usefulness .Confirmation
4 .Perceived ease of use
.Satisfaction

Joo (2007) South To find the key components .Economy


Korea Journal of of customer value, the .Convenience .Speed
Computer Information difference exists in the .Personalization
Systems expectation level and .Community
current level and the .Emotion
influences the relationship
between customer value
5 and business value in e
business.
Ko et all (2011)
Korea, USA, France
Journal of Global Scholar of
Marketing Science
to understand the roles of
product attributes,to
6 understand the moderating
effects of price and
consumer nationality on the
relationships between
product attributes,
perceived values and
repurchase intention.

The purpose of this study is


7 to invedstigate the effects of
online shopping experience
Lin & Lekhawipat (2014) and habit in relation to
China adjusted expectations for .Online shopping
Industrial Management & enhancing online experience/habit
Data Systems repurchase intention. .Customer satisfaction
A Meta - Analysis
Conception/Conceptual Framework Design and Methodology
used
D.V Mediator Control Variable

Repurchase
Intention
Repurchase .Trust Questionaire online survey,
Intention .Satisfaction on website in China
(N=184) Data were
analyze using two step
approach Anderson &
Gerbing

Online .Trust Questionaire to (N= 230)


Repurchase .Perceived college students Data
Intention Usefulness were analyze using
.Satisfaction confirmatory Factor
Analysis (CFA) using LISREL
8.72

Repurchase (gender,age,years of Questionaire to Customer in


Intention internet shopping) Taiwan (N=444) Data
were analyze Structural
Equation Model with
LISREL 8.54 CFA. Two step
approach Anderson &
Gerbing

Repurchase Trust A web based survey


Intention (N=651) to the Korean
shopper who used internet
shopping. Data were
anylize by SPSS and AMOS.
Repurchase
Intention

Online Adjusted
Repurchase expectations
Intention
Main Finding Keywords

The study shows that, service quality, website


website design quality and design quality, satisfaction,
service quality (stronger trust online repurchase
affect) both affects
consumer online
repurchase intention

The study shows that trust .online repurchase


was not statistically intention, trust, enjoyment,
supported in online expectation-confirmation
repurchase intention. modeling, structural
equaation modeling

The study shows that internet shopping, social


satisfaction is a more cognitive theory, IS
important factor than all the continuance model,
other postconsumption technology acceptance
beliefs, in repurchasing model, repurchase intention
intention.

The finding shows that the e-business, customer value,


sercvice level of customer business value, electronic
value was significantly commerce, trust, internet
lower than customer shopping mall
expectation, and customer
value was significantly
lower than customer
expectation, and customer
value factors positively
affect the repurchase
intentions.

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