E.R.K.ARTS AND SCIENCE COLLEGE.

Erumiyampatti

DEPARTMENT OF COMMERCE
UNIT - I

O B ( ONE MARKES )

1. “------------ are social inventions for accomplishing goals through group efforts”
a. Management b. Organization
c. Leadership d. Behavior
2. Which of the following is/are the key features of organization.
a. Social invention b. Accomplishing goals
c. Group efforts d. All of these
3. A study of human behavior in organizational settings is
a. Individual behavior b. Group behavior
c. Organizational behavior d. None of these
4. Scientific Management approach is developed by
a. Elton Mayo b. Henry Fayol
c. F.W. Taylor d. A. Maslow
5. Who proposed “ bureaucratic structure” is suitable for all organization
a. Elton Mayo b. Henry Fayol
c. F.W. Taylor d. Max Weber
6. “Hawthrone experiment” which was a real beginning of applied research in OB was
conducted by
a. Elton Mayo b. Henry Fayol
c. F.W. Taylor d. Max Weber
7. Process or administrative theory of organization is being given by
a. Elton Mayo b. Henry Fayol
c. F.W. Taylor d. Max Weber
8. Whose concept states that interpersonal and human relations may lead to productivity
a. Elton Mayo b. Henry Fayol
c. F.W. Taylor d. Max Weber
9. Today’s organization are
a. Open system b. Closed system
c. Open as well as closed d. None of these
10. Which organization theory can be understood by IF and THEN relationship
a. System approach b. Contingency approach
c. Process approach d. Scientific approach
11. Organization Behavior is
a. An interdisciplinary approach b. A humanistic approach
c. Total system approach d. All of these
12. Organization Behavior is not a /an
a. A separate field of study b. Applied science
c. Normative science d. Pessimistic approach
13. “Cognitive theory” of learning was given by
a. Skinner b. Pavlov c. Tolman d. Piajet
 14. Extension of behavior modification into organization is called
a. Enrichment b. Enlargement c. OB Mod d. OB Ext
15. --------------is a relatively permanent change in behavior that occurs as a result of
experience
a. Behavior modification b. Learning. c. Motivation d .Skills
16. which of the following is / are included as structure of human mind
a. Id b. Ego c. Super ego d. All the above
17. ----------- is largely childish, irrational, never satisfied, demanding and destructive of
others
a. Ego b. Super ego c. Negative ego d. Id
18. ------------represent noblest thoughts, ideals etc.
a. Ego b. Super ego c. Negative ego d. Id
19. ----------- is reality and practical oriented part of thinking
a. Ego b. Super ego c. Negative ego d. Id
20. Thematic Apperception Test (TAT) is designed to understand
a. Perception of individual b. Personality of individual
c. Learning of individual d. None of these
21. ---------------- is “the reactions of individuals to new or threatening factors in their work
environments”
a.Attitude b.Stress c.Dissonance d.Disappointment
22. Which of the following is/are not job related source of stress
a.Role ambiguity b.Role overload c.Ethical dilemmas d.Career concerns
23. Which of the following is/are not organizational factors causing stress
a.Task demand b.Role demand c.Role conflict d.Satisfaction
24. Which of the following is / are method of managing stress
a. Job relocation b. Career counseling c. Recreational facility d. All the above
25. Which of the following is / are not a method of managing stress
a. Time management b. Supervisor training
c. Role Analysis techniques (RAT) d. Rorschach test
26. -------------- refers to the negotiation or an agreement between two groups
a. Contracting b. Co-opting c. Pressure tactics d. None of these
27. Which of the following methods is/are used to solve intergroup conflicts indirectly
a. Avoidance b. Encouragement c. Bargaining d. All of these
28. Which of the following is / are not direct method to solve intergroup conflicts
a. Problem solving b. Domination by the management
c. Removing key figures in conflict d. Persuasion
29. A technique to bring changes in the entire organization, rather man focusing attention
on individuals to bring changes easily.
a. Organizational development b. Organizational change
c. Organizational culture d. Organizational conflicts
30. Which of the following is/are OD intervention techniques
a. Sensitivity training b. MBO c. Quality of work life d. All the above
31. Which of the following is NOT an important issue relating to goal-setting theory?
a. Goal specificity b. Equity among workers c. Feedback d. Defining the goal
32. Behaviour, power, and conflict are central areas of study for _____________.
a. sociologist b. Anthropologists c. Social psychologists d. Operations analysts
33. When a bank robber points a gun at a bank employee, his base of power is
a. Coercive b. Punitive c. Positional d. Authoritative
34. The managers of a multinational company are located in France, India, Brazil, and the
United States. Which decision-making technique seems most reasonable for this
organization?
a. A postal service interaction b. A brainstorming session
c. A nominal discussion d. An electronic meeting
35. What do we call it when we judge someone on the basis of our perception?
a. Stereotyping b. Categorizing c. Halo effect d. Prototyping
36. Sobha is an honest and straightforward person. She believes her employees are all
similarly honest and straightforward, ignoring signs that they may be manipulating
her. What perceptual shortcut is Sobha most likely using?
a. Contrast effect b. Halo effect c. Stereotyping d. Projection
37. Sathish has a low absenteeism rate. He takes responsibility for his health and has good
health habits. He is likely to have a(an)
a. Internal locus of control b. External locus of control
c. Core locus of control d. High emotional stability level
38. Raju believes that men perform better in oral presentations than women. What
shortcut has been used in this case?
a. The halo effect b. The contrast effect c. Projection d. Stereotyping
39. Mr. Manoj, Manager ABC Company found that skills of workers and machinery used
by them as compared to the competitors in the market are obsolete within a year, which
type of challenge ABC Company is facing?
a. High Quality and Low Quality b. Globalization and Culture
c. Rapid Pace of Change d. Multiple Stakeholders
40. According to Robert Katz, when managers have the mental ability to analyze and
diagnose complex situations, they possess _____________ skills.
a. Technical b. Leadership c. Problem-solving d. Conceptual
41. What sort of goals does Management By Objectives (MBO) emphasize?
a. Tangible, verifiable and measurable b. Achievable, controllable and profitable
c. Challenging, emotional and constructive d. Hierarchical, attainable and effective
42. Today’s managers understand that the success of any effort at improving quality and
productivity must include _____.
a. Quality management programs b. Customer service improvements
c. Employee's participation d. Manufacturing simplification
43. Which of the following would be least likely to pose a barrier to cross-cultural
communications?
a. Tone difference b. Word connotations
c. Political correctness d. Differences among perceptions
44. Which of the following theory is proposed by Clayton Alderfer?
a. Theory X and Theory Y b. Hierarchy of Needs
c. ERG Theory d. Theory
45. Concept of MBO was introduced by
a. Peter. F.Drucker b. Mary Parker c. Henry Fayol d. Philip Kotler
46. Mr. Sunil’s one-day salary was deducted because of his uninformed leave, as he was
already warned about this behaviour. It is an example of which method of shaping
behaviours?
a.Reinforcement b. Positive Reinforcement
c. punishment d. Negative Reinforcement
47. While managing political behaviours in organization, the manager requires
discouraging.
a. Negotiation b. Relationships c. Self interest d. Dialogue
48. People with which type of personality trait commonly make poor decisions because they
make them too fast?
a. Type As b. Type Bs c. Self-monitors d. Extroverts
49. Which of the following is an environmental force that shapes personality?
a. Gender b. Height c. Experience d. Brain size

50. Factors other than satisfaction that impact one’s decision to leave a current job include
all of the following EXCEPT
a. Labour market conditions b. Length of tenure with the organization
c. Organizational citizenship behavior d. Expectations about alternative job opportunities
 ANSWER KEY

Q.No ANS Q.No ANS Q.No ANS Q.No ANS Q.No ANS Q.No ANS

1B 38 D 75 A 112 D 149 A 186 B 2 D 39 C 76 C 113 C 150 B 187 D

3C 40 D 77 D 114 C 151 C 188 A 4 C 41 A 78 C 115 B 152 D 189 B

5D 42 C 79 D 116 C 153 C 190 B 6 A 43 C 80 B 117 D 154 D 191 C 7 B

44 C 81 B 118 B 155 C 192 D 8 A 45A 82 A 119 B 156 C 193 B 9 A 46 C 83 C

120 C 157 B 194 C 10 B 47 C 84 A 121 D 158 C 195 D 11 D 48 A 85 D 122 A

159 C 196 B 12 D 49 C 86 B 123 C 160 B 197 C 13 C 50 D 87 D 124 D 161 C 198 B 14 C 51 C

88 A 125 A 162 B 199 C 15 B 52 C 89 C 126 A 163 D 200 A 16 D 53 C 90 C 127 D 164 A 201

C 17 D 54 C 91 D 128 B 165 A 202 B 18 B 55 A 92 B 129 B 166 C 203 C 19 A 56 B 93 b 130

D 167 D 204 C 20 B 57 D 94 C 131 C 168 B 205 D 21 B 58 B 95 B 132 C 169 A 206 A 22 D

59 C 96 D 133 C 170 B 207 B 23 C 60 B 97 B 134 B 171 C 208 A 24 D 61 A 98 A 135 A 172

B 209 A 25 D 62 A 99 A 136 B 173 B 210 B 26 A 63 C 100 D 137 A 174 C 211 D 27 A 64 C

101 D 138 B 175 D 212 D 28 D 65 A 102 D 139 C 176 A 213 C 29 A 66 D 103 C 140 D 177 B

214 A 30 D 67 D 104 B 141 B 178 B 215 D 31 B 68 C 105 C 142 A 179 D 216 A 32 A 69 D

106 A 143 C 180 A 217 B 33 A 70 C 107 B 144 D 181 C 218 C 34 D 71 C 108 A 145 A 182 D

219 B 35 A 72 C 109 A 146 C 183 B 220 C 36 D 73 D 110 D 147 B 184 C 37 A 74 B 111 C 148

D 185 B © Reserved
 51. Praveen is dissatisfied with his job but believes that his supervisor is a good man who will
do the right thing. Praveen has decided that if he just waits, conditions will improve. Praveen’s
approach to this problem is termed as.

a. Exit

b. Voice

c. Loyalty

d. Neglect

52. Which of the following leadership behaviours are identified by the path-goal theory?

a. Supportive, employee-oriented, laissez-faire and participative

b. Achievement-oriented, supportive, humanistic, and directive

c. Participative, achievement-oriented, directive, and supportive

d. Directive, participative, supportive, and laissez-faire

53. Which of the following is not a trait dimension in Big 5 personality trait?

a. Extroversion

b. Agreeableness

c. Ego

d. Culture

54. In which stage of the conflict process does conflict become visible?

a. Illumination

b. Intentions

c. Behaviour

d. Cognition

55. Which dimension of Big 5 personality traits represents artistically sensitive, refined etc.

a. Culture

b. Emotional stability

c. Conscientiousness

d. Extroversion

56. ____________ refers to the network of personal and social relations that is developed
spontaneously between people associated with each other.

a. Formal organization
 b. Informal organization

c. Business organization

d. Government organization

57. The cognitive process through which an individual selects, organizes but misinterprets
environmental stimuli is known as_________

a. Perception

b. Projection

c. Selective Perception

d. Mis-Perception

58. The more consistent behaviour, the more the observer is inclined to ___.

a. Attribute it to interpretation

b. Attribute it to internal causes

c. Attribute it to consensus

d. Attribute it to external causes

59. Which of the following is one of the relationships proposed in expectancy theory?

a. Reward-satisfaction relationship

b. Satisfaction-performance relationship

c. Rewards-personal goals relationship

d. Effort-satisfaction relationship

60. In Maslow’s hierarchy needs which of the following pair of needs is ranked as” lower order
needs”?

a. Physiological and safety needs

b. Physiological and social need

c. Self actualization and safety needs

d. Social and esteem needs

61. Maslow grouped the five needs into two categories

a. Higher-order needs and Lower-order needs.

b. Supreme needs and local needs

c. Self needs and others needs

 d. Luxurious needs and comfort needs

62. If everyone who is faced with a similar situation responds in the same way, attribution
theory states that the behaviour shows _____.

a. Consensus

b. Similarity

c. Reliability

d. Consistency

63. Your boss never gives you the benefit of the doubt. When you were late back from lunch, he
assumed that you had simply taken too much time. He never considered that the elevators were
out and you had to walk up 10 flights of stairs. Your boss is guilty of _____.

a. Self-serving bias

b. Selective perception

c. Fundamental attribution error

d. Inconsistency

64. Mr.Sajeev rated Mr. Rajiv high in his job evaluation because both belong to same area and
graduated from the same University. It is an example of: a. Central Tendency b. Halo effect c.
Similar-to-me effect d. Misperception

65. All the following are dimensions of Intellectual ability EXCEPT: a. Inductive reasoning b.
Dynamic strength c. Deductive reasoning d. Number aptitude

66. What sort of actions is most likely to be attributed to external causes? a. Actions that have
high distinctiveness, high consensus and high consistency b. Actions that have high
distinctiveness, high consensus and low consistency c. Actions that have high distinctiveness,
low consensus and low consistency d. Actions that have low distinctiveness, low consistency and
high consensus

67. A threatened strike action by a labour union to force the management to accept their demands
is an example of which of the following power? a. Referent power b. legitimate power c. Reward
power d. Coercive power

68. Which of the following departmentalization can be considered necessary in an organization

where the company’s products fall into several categories with very different production methods
for each category? a. Customer b. Production c. Process d. Matrix

69. Mr.Dirash has a job which pays an excellent salary. He has a good relationship with his peers
and his supervisors. He also likes the fact that the company policy fits well with what he
personally believes, and that he has received considerable recognition for his achievements at the
company. Which of these factors is 'MOST likely' responsible for the fact that Dirash loves his
job? a. High compensation b. Good nature of peer relationships c. Good nature of supervisor
relationships d. Recognition for his achievements
70. Job appraisal is the part of_____________ a. Sociology b. Anthropology c. Psychology d.
Political science

71. Over the past two decades, business schools have added required courses on people skills to
many of their curricula. Why have they done this? a. Managers no longer need technical skills in
subjects such as economics and accounting to succeed. b. There is an increased emphasis in
controlling employee behavior in the workplace. c. Managers need to understand human
behavior if they are to be effective. d. These skills enable managers to effectively lead human
resources departments. 72. Which of the following is most likely to be a belief held by a
successful manager? a. Technical knowledge is all that is needed for success. b. It is not essential
to have sound interpersonal skills. c. Technical skills are necessary, but insufficient alone for
success. d. Effectiveness is not impacted by human behavior. 73. What term is used for the
extent to which an individual displays different behaviours in different situations? a. continuity
b. integrity c. flexibility d. distinctiveness 74. What does consensus refer to in attribution theory?
a. There is general agreement about a perception. b. Different people respond the same way in
the same situation. c. There is general agreement about how people desire to respond to the same
situation. d. Different people perceive a situation similarly. 75. If everyone who is faced with a
similar situation responds in the same way, attribution theory states that the behaviour shows. a.
consensus b. similarity c. reliability d. consistency 76. Which of the following is not one of the
four primary management functions? a. Controlling b. Planning c. Staffing d. organizing 77.
Determining how tasks are to be grouped is part of which management function? a. Planning b.
Leading c. Controlling d. organizing School of Distance Education Organizational Behavior
Page 8 78. Mintzberg concluded that managers perform 10 different, highly interrelated roles.
Which of the following is one of the broad categories into which these roles could be grouped? a.
Intrapersonal b. Institutional c. Decisional d. affective 79. As a manager, one of James’s duties is
to present awards to outstanding employees within his department. Which Mintzberg managerial
role is James acting in when he does this? a. leadership role b. liaison role c. monitor role d.
figurehead role 80. According to Mintzberg, one of management’s interpersonal roles is . a.
spokesperson b. leader c. Negotiator d. monitor 81. Robert Katz identified three essential skills
that managers need to have in order to reach their goals. What are these skills? a. technical,
decisional and interpersonal b. technical, human, and conceptual c. interpersonal, informational
and decisional d. conceptual, communication and networking 82. A manager is valued by her
colleagues for her ability to perform effective break-even analysis on upcoming ventures. In this
case, her colleagues value her for competencies that fall within which of Katz’s essential
management skills categories? a. Technical b. Communication c. Human d. conceptual 83.
According to Katz, technical skills encompass the ability to. a. analyze and diagnose complex
situations b. exchange information and control complex situations c. apply specialized
knowledge or expertise d. initiate and oversee complex projects 84. Which one of the following
would not be considered a human skill in Katz’s structure? a. Decision making. b.
Communicating c. resolving conflicts d. working as part of a team 85. According to Katz, when
managers have the mental ability to analyze and diagnose complex situations, they possess skills.
a. Technical b. Leadership c. problem-solving d. conceptual 86. According to Fred Luthans and
his associates, which of the following is considered a part of traditional management? a.
Disciplining b. decision making c. exchanging routine information d. acquiring resources 87.
Which of Luthans’ managerial activities involves socializing, politicking, and interacting with
outsiders? a. traditional management b. communicating c. human resource management d.
networking School of Distance Education Organizational Behavior Page 9 88. While the
Functions, Roles, Skills, and Activities approaches to management all differ, they all recognize
that effective and successful managers must develop which of the following? a. People skills b.
technical skills c. Efficiency d. entrepreneurialism 89. An OB study would be least likely to be
used to focus on which of the following problems? a. an increase in absenteeism at a certain
company b. a fall in productivity in one shift of a manufacturing plant c. a decrease in sales due
to growing foreign competition d. an increase in theft by employees at a retail store 90. If a
person responds the same way over time, attribution theory states that the behaviour shows. a.
Distinctiveness b. Consensus c. Consistency d. continuity 91. Mr.Balu is late for work each day
by about ten minutes. How would attribution theory describe this behaviour? a. It shows
consensus. b. It shows similarity. c. It shows reliability. d. It shows consistency 92. Which of the
following is a reason that the study of organizational behaviour is useful? a. Human behavior
does not vary a great deal between individuals and situations. b. Human behavior is not random.
c. Human behavior is not consistent. d. Human behavior is rarely predictable. 93. Psychology’s
major contributions to the field of organizational behavior have been primarily at what level of
analysis? a. the level of the group b. the level of the individual c. the level of the organization d.
the level of the culture 94. Which behavioural science discipline is most focused on
understanding individual behaviour? a. Sociology b. social psychology c. Psychology d.
anthropology 95. The science that seeks to measure, explain, and sometimes change the
behaviour of humans and other animals is known as . a. Psychiatry b. Psychology c. Sociology d.
organizational behavior 96. blends concepts from psychology and sociology. a. Corporate
strategy b. Anthropology c. Political science. d. Social psychology 97. The science that focuses
on the influence people have on one another is. a. Psychology b. Anthropology c. political
science d. social psychology 98. Which of the following fields has most helped us understand
differences in fundamental values, attitudes, and behaviour among people in different countries?
a. Anthropology b. Psychology c. political science d. operations research School of Distance
Education Organizational Behavior Page 10 99. The subject of organizational culture has been
most influenced by which behavioural science discipline? a. Anthropology b. Psychology c.
social psychology d. political science 100. Which of the following OB topics is not central to
managing employees’ fears about terrorism? a. Emotion b. Motivation c. Communication d.
work design 101. According to management guru Tom Peters, almost all quality improvement
comes from of design, manufacturing, layout, processes, and procedures. a. Modification b.
Stratification c. Integration d. simplification 102. Today’s managers understand that the success
of any effort at improving quality and productivity must include. a. process reengineering b.
quality management programs c. customer service improvements d. employees 103. Most
valuable asset in an organization is a. Land and building b. Cash and bank balances c. Human
being d. technology 104. What term is used to describe voluntary and involuntary permanent
withdrawal from an organization? a. Absenteeism b. Turnover c. Downsizing d. truancy 105.
______ is discretionary behaviour that is not part of an employee’s formal job requirement, but
that promotes the effective functioning of the organization. a. Productivity b. Motivation c.
Organizational citizenship d. Organizational behavior 106. Individual-level independent
variables include all of the following except. a. Leadership b. Learning c. Perception d.
motivation 107. Which of the following statements is true about the term “ability”, as it is used
in the field of organizational behaviour? a. It refers to an individual’s willingness to perform
various tasks. b. It is a current assessment of what an individual can do. c. It refers exclusively to
intellectual skills. d. It refers exclusively to physical skills 108. Which of the following is not a
biographical characteristic? a. political affiliation b. age c. Sex d. tenure 109. Experiments
performed by Ivan Pavlov led to what theory? a. classical conditioning b. operant conditioning c.
social learning d. behavior shaping 110. What role did the meat play in Pavlov’s experiment with
dogs? a. an unconditioned response b. a conditioned stimulus c. a conditioned response d. an
unconditioned stimulus School of Distance Education Organizational Behavior Page 11 111. In
Pavlov’s experiment, the bell was a/an . a. unconditioned stimulus b. unconditioned response c.
conditioned stimulus d. conditioned response 112. Which of the following is not true of classical
conditioning? a. Classical conditioning is passive. b. Classical conditioning can explain simple
reflexive behaviors. c. Learning a conditioned response involves building an association between
a conditioned stimulus and an unconditioned stimulus. d. A neutral stimulus takes on the
properties of a conditioned stimulus. 113. Operant conditioning argues that . a. behavior is
reflexive b. behavior is unlearned c. behavior is a function of its consequences d. the tendency to
repeat a behavior is very strong 114. Which of the following researchers thought that
reinforcement was the central factor involved in behavioural change? a. Pavlov b. Fayol c.
Skinner d. Deming 115. According to operant conditioning, when behaviour is not reinforced,
what happens to the probability of that behaviour occurring again? a. It increases. b. It declines.
c. It remains unchanged. d. It becomes zero. 116. What do we call the view that we can learn
both through observation and direct experience? a. situational learning theory b. classical
learning c. social learning theory d. the Pavlov principle 117. Four processes have been found to
determine the influence that a model will have on an individual. Which of the following is not
one of those processes? a. attention processes b. retention processes c. motor reproduction
processes d. consequential processes 118. Which of the following processes deals with how well
an individual remembers a model’s action after it is no longer readily available? a. Attitudinal b.
Retention c. motor reproduction d. reinforcement 119. What do we call the practice of
reinforcing closer and closer approximations of a desired behaviour? a. Modeling b. Shaping c.
classical conditioning d. social learning 120. Suspending an employee for dishonest behaviour is
an example of which method of shaping behaviour? a. Extinction b. negative reinforcement c.
punishment d. reaction School of Distance Education Organizational Behavior Page 12 121. The
application of reinforcement concepts to individuals in the work setting is referred to as a.
classical conditioning b. self-management c. Reengineering d. OB Mod 122. Who said “Give me
a child at birth and I can make him into anything you want”? a. B.F. Skinner b. Ivan Pavlov c.
Sigmund Freud d. James Emery 123. Syam is always late coming to work and the manager cut
his increment. This is an example of. a. positive reinforcement b. negative reinforcement c.
Punishment d. extinction 124. What is the process by which individuals organize and interpret
their sensory impressions in order to give meaning to their environment? a. Interpretation b.
environmental analysis c. Outlook d. perception 125. Two people see the same thing at the same
time yet interpret it differently. Where do the factors that operate to shape their dissimilar
perceptions reside? a. the perceivers b. the target c. the timing d. the context 126. What is the
most relevant application of perception concepts to OB? a. the perceptions people form about
each other b. the perceptions people form about their employer c. the perceptions people form
about their culture d. the perceptions people form about society 127. What is the name of the
theory that deals with how we explain behaviour differently depending on the meaning we assign
to the actor? a. behavioral theory b. judgment theory c. selective perception theory d. attribution
theory 128. In attribution theory, what is distinctiveness? a. whether an individual displays
consistent behaviors in different situations b. whether an individual displays different behaviors
in different situations c. whether an individual displays consistent behaviors in similar situations
d. whether an individual displays different behaviors in similar situations 129. ………………..is
once view of reality a. Attitude b. Perception c. Outlook d. Personality 130. …………is the
dynamic organization within the individual that determine his unique adjustment to the
environment a. Perception b. Attitude c. Behavior d. personality 131. Which is also known as a
non- reinforcement a. Punishment b. Negative reinforcement c. Extinction d. all the above
School of Distance Education Organizational Behavior Page 13 132. Most of the learning that
takes place in the Class room is a. Classical conditioning b. Operant conditioning c. Cognitive
learning d. Social learning 133. …………..are those factors that exists in the environment as
perceived by the individual a. Physiological drive b. Psychological drive c. Cue stimuli d.
Reinforcement 134. …………..is the process of screening out information that we are
uncomfortable with or that contradict to our beliefs a. Perceptual context b. Selective perception
c. Halo effect d. Stereotyping 135. The extent to which individuals consistently regard
themselves as capable, worthy, successful etc. is a. Self esteem b. Authoritarianism c. Tolerance
for ambiguity d. Workhollism 136. A learned pre-disposition to respond in a consistently
favourable or unfavourable manner with respect to a given object a. Perception b. Attitude c.
Behavior d. personality 137. “I don’t like that company”- is ………components of attitude. a.
Affective component b. Cognitive component c. Intentional component d. None of these 138.
“They are the worst firm I have ever dealt with” is ………components of attitude. a. Affective
component b. Cognitive component c. Intentional component d. None of these 139. “I will never
do business with them again” is ………components of attitude. a. Affective component b.
Cognitive component c. Intentional component d. None of these 140. Which of the following is a
method of measuring attitude? a. Opinion survey b. Interview c. Scaling techniques d. All the
above 141. Basis of “Autocratic Model of OB is a. Economic resources b. Power c. Leadership
d. Partnership 142. Basis of “Custodial Model of OB is a. Economic resources b. Power c.
Leadership d. Partnership 143. Basis of “Supportive Model of OB is a. Economic resources b.
Power c. Leadership d. Partnership 144. Basis of “Collegial Model of OB is a. Economic
resources b. Power c. Leadership d. Partnership School of Distance Education Organizational
Behavior Page 14 145. Managerial orientation of “Autocratic Model” of OB is a. Authority b.
Money c. Support d. Teamwork 146. Managerial orientation of “Supportive Model” of OB is a.
Authority b. Money c. Support d. Teamwork 147. Managerial orientation of “Custodial model”
of OB is a. Authority b. Money c. Support d. Teamwork 148. Managerial orientation of
“Collegial Model” of OB is a. Authority b. Money c. Support d. Teamwork 149. Employees
needs met by Autocratic Model is a. Subsistence b. Security c. Status and Recognition d. Self-
actualization 150. Employees needs met by Custodial Model is a. Subsistence b. Security c.
Status and Recognition d. Self-actualization 151. Employees needs met by Supportive Model is
a. Subsistence b. Security c. Status and Recognition d. Self-actualization 152. Employees needs
met by Collegial Model is a. Subsistence b. Security c. Status and Recognition d. Self-
actualization 153.” Person-Job fit” means a. Persons physical fitness match with the job b.
Persons skills match with the job c. Persons contributions match with the incentives offered by
the organization d. Persons education match with the job 154. Which of the following is not an
attribute of psychological individual difference? a. Motivation b. Learning c. Personality d.
Complexion 155. Which of the following is not an attribute of physiological individual
difference? a. Appearance b. Complexion c. Attitude d. Body shape 156. …………is a person’s
belief about his chances of successfully accomplishing a specific task a. Self esteem b. Job
satisfaction c. Self efficacy d. Self appraisal 157. Select the correct hierarchical order of qualities
of an individual a. Ability-Skills- Aptitude- Competency b. Aptitude-Ability- Skills-
Competency c. Skills- Aptitude- Competency- Ability d. Competency-Ability-Skills- Aptitude
School of Distance Education Organizational Behavior Page 15 158. As per Stimulus-Response
Model, input for behaviour process is a. Drive b. Organism c. Stimuli d. Response 159. S-O- B-
A Model combines the S-R Model and a. Stimuli b. Response c. Human being d. drive 160. An
enduring attribute of a person that appears constantly in a variety of situation is a. behavior b.
trait c. attitude d. culture 161. Sociable, talkative, assertive etc. are features of a. introversion b.
agreeableness c. extroversion d. conscientiousness 162. Good natured, cooperative and trusting
are the features of a. introversion b. agreeableness c. extroversion d. conscientiousness 163.
Responsible, dependable, persistent and achievement oriented are features of a. introversion b.
agreeableness c. extroversion d. conscientiousness 164. Imaginative, artistically sensitive etc. are
features of a. Openness b. agreeableness c. extroversion d. conscientiousness 165. Tensed,
insecurity and nervousness are features of a. emotional instability b. agreeableness c.
extroversion d. conscientiousness 166. Some people strongly believe that each person have
control of his own life. This is a. extroversion b. conscientiousness c. internal locus of control d.
external locus of control 167. Some people think that what happens to them is a result of fate,
chance, luck etc. this is a. extroversion b. conscientiousness c. internal locus of control d.
external locus of control 168. ……..is the tendency of individual, which directs them to be
inward and process ideas and thought within themselves a. extroversion b. Introversion c.
internal locus of control d. external locus of control 169. ………..persons are likely to be most
successful in the field of advertisement, sales department, public relation etc a. extroversion b.
conscientiousness c. internal locus of control d. external locus of control 170. ………..persons
are likely to be most successful in the field of research and work based on abstract idea. a.
extroversion b. introversion c. internal locus of control d. external locus of control School of
Distance Education Organizational Behavior Page 16 171. -----------indicates the level of
uncertainty that people can tolerate to work efficiently without experiencing undue stress a. Risk
propensity b. Authoritarianism c. Tolerance for ambiguity d. Workahollism 172. The extent to
which individual believes in importance of power, status difference in organization a. Self
esteem b. Authoritarianism c. Tolerance for ambiguity d. Workahollism 173. ---------------is the
extent of rigidity of a person’s belief a. Authoritarianism b. Dogmatism c. Risk propensity d.
Tolerance for ambiguity 174. ------------is the degree to which an individual is willing to take
chances and risky decisions a. Authoritarianism b. Dogmatism c. Risk propensity d. Tolerance
for ambiguity 175. -------------is manipulating and influencing others as a primary way of
achieving one’s goal a. Authoritarianism b. Dogmatism c. Risk propensity d. Machiavellianism
176. ------------persons feel chronic sense of time urgency a. Authoritarianism b. Dogmatism c.
Type A d. Type B 177. --------------persons are easy going people and do not feel time urgency a.
Authoritarianism b. Dogmatism c. Type A d. Type B 178. ----------is an attitude reflects the
extent to which an individual is gratified or fulfilled by his work a. Motivation b. Job satisfaction
c. Contribution d. Cognitive dissonance 179. Maslow’s “basic needs” are also known as a. Social
needs b. Esteem needs c. Safety needs d. Physiological needs 180. In Maslow’s Need hierarchy
which needs are shown between Esteem needs and Safety needs a. Social needs b. Esteem needs
c. Security needs d. Basic need 181. ERG theory of motivation was proposed by a. Maslow b. F.
Herzberg c. Alderfer d. Mc Gregor 182. Under ERG theory, “R” stands for--------- a. Rationality
b. Responsibility c. Remuneration d. Relatedness 183. Dual structure approach of motivation is
developed by a. Maslow b. F. Herzberg c. Alderfer d. Mc Gregor School of Distance Education
Organizational Behavior Page 17 184. Under Herzberg’s theory, factors causing dissatisfaction is
called a. Demotivators b. Negative stimuli c. Hygiene factors d. Defectors 185. Hygiene factors
are a. Satisfiers b. Maintenance factors c. Defectors d. All of these 186. In Two Factor theory,
“Salary” coming under ------------- a. Satisfiers b. Maintenance factors c. Both of these d. None
of above a and b 187. Who propounded X and Y theory of motivation a. Maslow b. F. Herzberg
c. Alderfer d. Mc Gregor 188. --------------- theory believes that employees dislike work a. X
theory b. Y theory c. Z theory d. None of these 189. According to ----------employees love work
as play or rest a. X theory b. Y theory c. Z theory d. None of these 190. Z theory is a Japanese
approach of motivation developed by a. Mc Clelland b. William Ouchi c. Alderfer d. Mc Gregor
191. According to ---------- the managers and workers should work together as partners and of
equal importance for the organizations success a. X theory b. Y theory c. Z theory d. 2 Factor
theory 192. Which one of the following need is not coming under Mc Clelland theory of
motivation? a. Need for power b. Need for achievement c. Need for affiliation d. Need for
actualization 192. Which one is not a Need Based Theory of motivation? a. Maslow’s Theory b.
F. Herzberg’s theory c. Alderfer’s theory d. Vroom’s theory 193. Which one is not a Process
Based Theory of motivation? a. Porter Lawler theory b. Mc Clelland’s theory c. Stacy Adams
theory d. Vroom’s theory 194. Who developed Equity theory of motivation? a. Porter Lawler b.
Mc Clelland c. Stacy Adams d. Vroom 195. Porter Lawler Model is an extension of a. Maslow’s
theory b. Mc Clelland’s theory c. Stacy Adams theory d. Vroom’s theory School of Distance
Education Organizational Behavior Page 18 196. Cognitive Evaluation Theory of motivation is
introduced by a. Stacy Adams b. Charms c. Ouchy d. F W Taylor 197. Goal setting theory is
pioneered by a. Stacy Adams b. Charms c. Edwin Locke d. F W Taylor 198. The group formed
by an organization to accomplish narrow range of purposes within a specified time a. Formal
Group b. Task Group c. Interest Group d. Functional Group 199. ----------is the attractiveness of
the members towards the group or resistance to leave it a. Group norms b. Group behavior c.
Group cohesiveness d. Group structure 200. Believes, attitudes, traditions and expectations
which are shared by group members is called a. Group norms b. Group communication c. Group
cohesiveness d. Group structure 201.---------------is the ability of influencing people to strive
willingly for mutual objectives a. Motivation b. Control c. Leadership d. Supervision 202. In -----
---------leadership, there is a complete centralization of authority in the leader a. Democratic b.
Autocratic c. Free rein d. Bureaucratic 203. In---------- in fact “No leadership at all” a.
Democratic b. Autocratic c. Free rein d. Bureaucratic 204. Free rein leadership is also known as
a. Democratic b. Autocratic c. Laissez-faire d. Bureaucratic 205. -----------leadership emphasize
on rules and regulation in an organization a. Democratic b. Autocratic c. Laissez-faire d.
Bureaucratic 206. ----------leader is self confident and can attract followers by his great influence
a. Charismatic b. Autocratic c. Laissez-faire d. Bureaucratic 207. under sensitivity training, the
preferable T- group members is a. 25 to 50 b. 10 to 20 c. 50 to 100 d. 5 to 10 208. Grid
Organisation Development was developed by a. Blake and Mounton b. Elton Mayo c. F W
Taylor d. Max weber School of Distance Education Organizational Behavior Page 19 209. -------
----- refers to the basic changes in the content and responsibilities of job so as to satisfy higher
motivational needs a. Job enrichment b. Job enlargement c. Work relocation d. Process
consultation 210. ------------is a set of values that states what an organisation stands for a.
Organization behavior b. Organizational culture c. Organizational spirit d. Organizational
effectiveness 211. An extent to which an organisation achieves its predetermined objectives
within given resources and without undue strain to its members a. Organization behavior b.
Organizational culture c. Organizational spirit d. Organizational effectiveness 212. Which one of
the following is/are leadership theories? a. Trait theory b. Behavior theory c. Contingency theory
d. All of these 213. Least Preferred Co-worker ( LPC) model of leadership was developed by a.
Martin Evans b. Robert House c. Fred Fielder d. Whetton 214. Path-goal model of Leadership
was introduced by a. Martin Evans & Robert House b. Fred Fielder c. Whetton d. Cameron 215.
Which of the following is not a contingency theory of leadership a. LPC theory b. Path Goal
theory c. Vroom-Yetton-Jago theory d. Job centered Leadership 216. --------is an attempt through
a formal program to integrate employees’ needs and wellbeing with the intention of improved
productivity, better involvement and satisfaction a. Quality of Work life b. Quality Circle c.
Alternative Work schedule d. Job Redesign 217. ------------- is small groups of workers who meet
regularly with their supervisor to solve work related problem a. Quality of Work life b. Quality
Circle c. Alternative Work schedule d. Job Redesign 218. The concept of Work- Week is related
with a. Quality of Work life b. Quality Circle c. Alternative Work schedule d. Job Redesign 219.
When a group gives some of its leadership positions to the members of other group, it is a.
Contracting b. Co-opting c. Co-alition d. Competition 220. --------------refers to the combination
of two or more individuals, groups or organisation for a common goal with a minimum common
programme a. Contracting b. Co-opting c. Co-alition d. Competition School of Distance
Education Organizational Behavior Page 20

ANSWER KEY Q.No ANS Q.No ANS Q.No ANS Q.No ANS Q.No ANS Q.No ANS

1B

38 D

75 A

112 D

149 A

186 B

2 D 39 C 76 C 113 C 150 B 187 D 3 C 40 D 77 D 114 C 151 C 188 A 4 C 41 A 78 C 115 B 152

D 189 B 5 D 42 C 79 D 116 C 153 C 190 B 6 A 43 C 80 B 117 D 154 D 191 C 7 B 44 C 81 B
118 B 155 C 192 D 8 A 45 A 82 A 119 B 156 C 193 B 9 A 46 C 83 C 120 C 157 B 194 C 10 B
47 C 84 A 121 D 158 C 195 D 11 D 48 A 85 D 122 A 159 C 196 B 12 D 49 C 86 B 123 C 160 B
197 C 13 C 50 D 87 D 124 D 161 C 198 B 14 C 51 C 88 A 125 A 162 B 199 C 15 B 52 C 89 C
126 A 163 D 200 A 16 D 53 C 90 C 127 D 164 A 201 C 17 D 54 C 91 D 128 B 165 A 202 B 18
B 55 A 92 B 129 B 166 C 203 C 19 A 56 B 93 b 130 D 167 D 204 C 20 B 57 D 94 C 131 C 168
B 205 D 21 B 58 B 95 B 132 C 169 A 206 A 22 D 59 C 96 D 133 C 170 B 207 B 23 C 60 B 97
B 134 B 171 C 208 A 24 D 61 A 98 A 135 A 172 B 209 A 25 D 62 A 99 A 136 B 173 B 210 B
26 A 63 C 100 D 137 A 174 C 211 D 27 A 64 C 101 D 138 B 175 D 212 D 28 D 65 A 102 D
139 C 176 A 213 C 29 A 66 D 103 C 140 D 177 B 214 A 30 D 67 D 104 B 141 B 178 B 215 D
31 B 68 C 105 C 142 A 179 D 216 A 32 A 69 D 106 A 143 C 180 A 217 B 33 A 70 C 107 B 144
D 181 C 218 C 34 D 71 C 108 A 145 A 182 D 219 B 35 A 72 C 109 A 146 C 183 B 220 C 36 D
73 D 110 D 147 B 184 C 37 A 74 B 111 C 148 D 185 B © Reserved