Secugen Biometric Device Drivers & RD

Service Application Help File

 Biometric Device drivers

 Un installation Process

 Installation Process

 Test Device Capture

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Biometric Device Driver Installation
 Do not connect Biometric Device first. If Connected Remove the Device

 In Search the Web and Windows type “Control Panel” & Open

 Click on “Uninstall a Program” in Programs OR you will see “Program & features” Option

 Uninstall all the Program with Secugen Name Like Secugen WBF, Secugen FMA, Secugen
Hamster Pro 20 etc.

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  In Search the Web and Windows type “System” & Open

 In “System” Go to “Advance System Settings” & Select 2nd Tab “Hardware”

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  Then Go to “Device Installation Settings” Select “No(your device might not work as
expected)” & Click Save Changes .

Note : If Prompted for 2 options Select 2nd Never Install Drivers

 Now Connect your Biometric Device & In System Select Device Manager. See connected
Biometric
 If Biometric Device Shows Secugen Fingerprint Device Follow the un installation Process

 If Biometric Device Shows In Other Device then Install Drivers

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UN installation Process
 In Device Manager Expand Biometric Device then Right Click on Secugen fingerprint device
& Click on Uninstall Device.

 Click on the check mark “Delete the drivers software for these device” then select Uninstall

 Then Disconnect the Biometric Device from your machine & Restart your machine .

 After Restarting your machine Connect your Biometric device & follow the installation
Process

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Installation Process
 Download Secugen Biometric device drivers using below link & Extract it

https://secugenindia.com/uploads/U20_Legacy_Driver_v127.zip

When you Download & Extract Drivers it creates two Files 1)v127 Folder & 2)sgdx.exe
Application file

 Then Go to Device Manager again Select Secugen USB U20 & Right Click on it Then Click on
Update Driver Software

 Then Select 2nd option Browse my computer for driver software

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  Browse the Path where you have Extracted Drivers (i.e Open to folder v127)
 Select X86 For 32 Bit OR X64 For 64 Bit Operating System Click on OK then Click on Next

 Now you will see the below message means your Biometric device drivers are installed
successfully.

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TEST CAPTURE USING SECUGEN UTILITY
 To Check the Fingerprint Capture Open the sgdx.exe Utility which you can get in U20 Legacy
Drivers Zip File

 Click on Init (i.e it will initialize Biometric Device for Capture) Now place your finger on
Biometric Device & Click on Capture , It will give you Finger print image .

 To Capture multiple times Select Continuous capture or Auto capture features .

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Installation of RD Service
 Download Secugen RD Service Application using below link & Extract it

https://secugenindia.com/uploads/SGIRD_Windows_25.zip

 After Extracting Run the EXE Application SGIRD_WIN32_10025.exe with Administrator

Select Yes

Click Next

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 Click Next

Click Next

Note : Do not Change the Installation Path .

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 Click Install

 It will Automatically Install Rd Service in Destination Folder

 Now Go to Below Path
 If {64 Bit OS} C:\ Program Files(X86)\SecuGen\RDService
OR
 If {32 Bit OS} C:\ Program Files\SecuGen\RDService

 Now run the sgirdclient.exe & Click 1st Tab Discover SecuGen RDService

If RD Service status is READY then It is Working . Then Please visit your Site or Application where you
want to use RD Service for Finger Capture.

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UPDATION OF SECUGEN RD SERVICE

After Installing the RD Service Application In sgirdclient.exe file you will receive below error

“Error Peer certificate cannot be authenticated with given CA certificates”

Download Secugen RD Service Update file & Extract it

https://secugenindia.com/admin/upload/SGIRD_WIN32_UPD1.zip

After Extracting run the EXE Application SGIRD_WIN32_UPD1.exe

Select Next

Then Select
Install

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TEST SECUGEN RD SERVICE

Open the below URL in Google Chrome

https://www.secugenindia.com/regdev.html

1 ) Click on RDSERVICE INFO to get Service Status (i.e You will get READY Status means your RD
service is activated on the system)

2) Click on FP CAPTURE to get the Finger print Info (i.e In error Message you will get SUCCESS means
Capture is Working)

3) Click on DRIVER INFO to get the Device details (i.e Device serial no )

Note :

To WORK ABOVE TEST URL

 Use the above URL In Google Chrome Only.

 If you are using Multiple RD Service Like Morpho , Mantra ETC . you need to disable that
services

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HOW TO CHANGE PROTOCOL FROM HTTP TO HTTPS FOR SITE LIKE RTA TRANSPORT, NCODE, SIFY
TECHNOLOGIES, AYUSHMAN BHARAT, ETC.

Go to RD SERVICE Folder in C:\Program Files\SecuGen\RDService for 32 Bit OR

C:\Program Files(X86)\SecuGen\RDService for 64 Bit

& Open sgirdcfg.xml File in Notepad .

At Line 11 Change the Protocol from “http” to “https”

<LocalNetwork hostname="localhost" port="11100:11120" protocol="https" allowOptions="Y" />

Then Save the file in Current path .

After these Process Restart your system OR open services.msc & Restart Secugen RD Service .

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 If your are facing the error “TimeStamp (ts) value is expired”

 Go to Control panel  Date & Time

 In Time Zone the Location should be (UTC+05:30) Chennai,

Kolkata, Mumbai, New Delhi

If not you have to change it from change Time Zone Option

 Go to Internet Time Click on Change Settings In Server Select

“time.nist.gov” Click on Update Now

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  After Successfully Time Synchronised

 Restart Secugen RD Service In “Services.msc”

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