Reflection Report

FACULTY OF INTERNATIONAL MEDICAL SCHOOL (IMS)
PEC200
COMMUNICATION SKILLS
REFLECTION REPORT
NAME : AMOS ALEX VEERAH

STUDENT’S ID : 012019072763
SUBMISSION DATE :
LECTURER’S NAME : ZAMZARINA BINTI MOHAMAD KASINI
Table of content
NO CONTENT PAGE
1. Introduction
2 Description
3. Reflection
4. Attachment
INTRODUCTION
1. What were three main things I learned from this subject?
2. What was new or surprising to me?
3. What have I changed my mind about, as a result of this session?
Boosting your confidence

When you have the right communication skills, you have your self-esteem all boosted
up. When you know you can communicate well, your confidence to talk to others
increases, which in turn helps you attract more people towards you. This attractive
quality will help you on your personal front as well as will be helpful for the business
or organization you are working in. So, boost your confidence and self esteem will
not only help with your communications skills but, will help build up your entire
personality.
These are only some of the very basic benefits you can gain from communication
skill . There is much more that you can gain access to.
For example, you develop an expanded and comfortable sense of presence; you gain
better connection with your listeners; you strengthen your personal and
professional relationships; you increase tam work; you strengthen your leadership
qualities, and much more. To know what other things you can gain advantage over,
you need to bond with these courses right away! It will take some time to master the
art but, keep going without stopping and you will definitely achieve success in every
field of life.
Any and every one who wants to improve their communication skills and get more
out of it to be beneficial in every field of life, can greatly benefit from such training.
Whether you are an administrator, attorney, author, engineer, entrepreneur,
marketing professional, teacher, project manager, salesperson, artist, actor or
anyone else, you can definitely opt for such training right away!
In all interactions, confidence (but not over-confidence) is crucial. Demonstrating

confidence will give customers faith in your abilities to deliver what they need, and
that you will follow through with what you have promised.
Conveying confidence can be something as simple as maintaining eye contact during

a conversation, or using a firm but friendly tone when speaking with people over the
phone.
Be careful not to come across as aggressive, since this will have the opposite effect of
what you are hoping to achieve.
Studying And Understanding Non-Verbal Communication
It is therefore important to consider and understand non-verbal

communication—particularly when it is absent or reduced, such as
when you are communicating in writing or by telephone.
Non-verbal communication is often thought of as body language, but it

actually covers far more. It includes, for example, tone and pitch of the
voice, body movement, eye contact, posture, facial expression, and
even physiological changes such as sweating.
You can therefore understand other people better by paying close

attention to their non-verbal communication. You can also ensure that
your message is conveyed more clearly by ensuring that your words
and body language are consistent.
Tone of Voice
The tone of your voice can set the whole mood of the conversation. If
you start the discussion in an aggressive or unhelpful manner, the
recipient will be more inclined to respond in a similar way.
The tone of your voice will include the level of emotion that you use,
the volume you use and the level of communication you choose.
The same sentence can have a very different meaning depending on

which words are emphasised and the tone of your voice.
In a customer complaint scenario, for example, your tone of voice

should be as calm as possible, since an unfriendly tone of voice will only
serve to worsen the situation.
WEEKLY REFLECTION
DATE:
TIME:
WEEK:
1. Describe the activity carried out.
2. What were three main thibgs I learned from this activity?
3. Based on this activity, is there any inprovements that can be done?
4. What is the one thing which I most like about thgis activity?
5. what is the one thing that I most dislike about this activity?
Description
4. Based on this session what are the areas which I need to develop
further?
5. I am still unsure about some issues. What are they?
Reflection
6. What is the one thing which I most liked about this subject?
7. What is the one thing that I most disliked about this subject?
8. What are some of the miscellaneous interesting facts that I learned in this session?
9. What are the three issues that interested me a lot, and that I would like to ask my
lecturer for more detailed explanation?
10. I am still afraid of some issues. What are they?

What is Communication Skills
Communication Skills
the ability to convey or share ideas and feelings effectively
Communication skills are abilities you use when giving and receiving
different kinds of information. Some examples include communicating
ideas, feelings or what's happening around you. Communication skills
involve listening, speaking, observing and empathising.
Communication is one of the main ingredients for corporate success,

but the problem is that the phrase ‘good communication skills’ is a term
so overused that it is difficult to pinpoint what it actually means.
Demonstrating strong communication skills is about being able to

convey information to others in a simple and unambiguous way.
It involves the distribution of messages clearly and concisely, in a way

that connects with the audience.
Good communication is about understanding instructions, acquiring

new skills, making requests, asking questions and relaying information
with ease.
Good communication skills are perhaps the most basic skills that you
can possess as an employee, yet they remain one of the most sought-
after by employers.

Reflection Report

Uploaded by

Copyright:

Available Formats

Reflection Report

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Reflection Report

Uploaded by

Copyright:

Available Formats

FACULTY OF INTERNATIONAL MEDICAL SCHOOL (IMS)

NAME : AMOS ALEX VEERAH

Boosting your confidence

In all interactions, confidence (but not over-confidence) is crucial. Demonstrating

Conveying confidence can be something as simple as maintaining eye contact during

It is therefore important to consider and understand non-verbal

Non-verbal communication is often thought of as body language, but it

You can therefore understand other people better by paying close

The same sentence can have a very different meaning depending on

In a customer complaint scenario, for example, your tone of voice

1. Describe the activity carried out.

2. What were three main thibgs I learned from this activity?

3. Based on this activity, is there any inprovements that can be done?

10. I am still afraid of some issues. What are they?

Communication is one of the main ingredients for corporate success,

Demonstrating strong communication skills is about being able to

It involves the distribution of messages clearly and concisely, in a way

Good communication is about understanding instructions, acquiring

You might also like