User Manual of Mobile/Web Based Transport Challan System

User Manual of
Mobile/Web Based
Transport Challan
System

09/05/2016

National Informatics Center

 User Manual of Mobile/Web Based Transport Challan System

Table of Contents

1 About e-Challan Project..................................................................................................................... 2

2 e-Challan Mobile and Web Application:............................................................................................3
3 Architecture of the application..........................................................................................................4
4 Features and Functionalities of e-Challan Application...................................................................5
5 e-Challan Process Flow......................................................................................................................7
6 Tooltips of e-challan web application .....................................................................................8

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 User Manual of Mobile/Web Based Transport Challan System

1 About e-Challan Project

Background:
NIC in collaboration with Transport department of various states of the country is working
together to explore the possible ways of making online and office Challan facility with the
cutting age technologies. After deliberation and discussion with transport department, it is
noted that online booking of challan and updation of its data authentic challan collection and
update from field on continuous basis is a challenge for department.

In order to address the above issue it is proposed to develop a comprehensive Android

platform based on mobile application and web based challan system with following
functionalities:

► An Android based mobile application for booking of challan for online and offline
modes. For the location with poor signal quality mobile application with function in off-
line mode and data will be stored in local database of device. Once the connectivity is
established then the challan data will be synchronized with central server.

► Feature to capture geo-tagged photographs of vehicle, document and location of

challan booking using camera of mobile device. Same photographs needs to be
displayed on map with relevant information.

► A web based interface with feature of challan details view, Challan printing and
payment of challan for Public User and RTO/ Department user.

► A web based interface for consolidated over view of system using MIS and dashboard
features for state transport department / Admin user and Central Ministry User.

► Additional functionalities like e-payment for services, alerts through SMS and emails

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2 e-Challan Mobile and Web Application:

e-Challan is a sophisticated software application comprising Android based mobile app and
web interface, developed for the purpose of providing an comprehensive solution for
Transport Enforcement Officers and Traffic Policemen. This app-cum-application is
integrated with Vahan and Sarathi applications and provides a number of user-friendly
features while covering all major functionalities of Traffic Enforcement System.

This is an end to end automated system with digital interface for all the stakeholders in
purview of challan eco-system. The application offers customized interfaces for the following
stakeholders:
► Enforcement officers
► Citizens (private or commercial car owners/drivers)
► State transport office
► Regional transport office
► NIC admin
► Ministry of Road and Transport

The application introduces a novel concept of using mobile based app for issuing e-Challan.
The mobile based access to the system is available only to enforcement officers through
android smart phones. While the web based access is available to all the rest of the
stakeholders, mobile based access ensures the services are available anytime anywhere.
This application is built in line with the requirements of Vahan 4 and Sarathi 4 and shall be
accessing and updating data from/to national databases.
Connecting all the stakeholders through a common system will ensure data integrity,
reliability and transparency. End to end automation of the process will minimize the
corruption and bad practices to minimal while enabling efficiency at each level of users.
100% digitization and documentation of records will help in improving the visibility on
offenders, types of offences frequently committed, payments received on time etc.
The system aims to provide a perfect solution for the current challenges which the transport
departments is facing with respect to tracking the challan records, payments, reports etc. by
leveraging latest technologies which are easy to use, adapt and implement at the ground
level.

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3 Architecture of the application

 User Manual of Mobile/Web Based Transport Challan System

4 Features and Functionalities of e-Challan Application

The system offers range of features and functionalities across two different platforms:

I. Android based smart phone / tablet

► The system provides for automatic location logging (place name, Lat-Long) through
GPS.
► There is an in-built function to click and store photos of vehicle, documents and
number-plate.
► The app can fetch vehicle/driver details from Vahan - Sarathi database by entering
DL and/RC
► System can automatically calculate the challan amount based on the type of offence
selected by the enforcement officer against the defaulter and the challan history of
the defaulter
► The system offers synchronization of offline mode of challan issuance with online
system
► The system enables onsite payment of challan through credit cards or cash
► Automatic alerts and notifications sent to relevant stakeholders at predefined stages
of challan process
► Challan receipts are printed through a handy and portable thermal printer
► The receipt have the QR code which the defaulter can scan through his/her mobile to
navigate to challan website for online payment of challan amount later
► The Enforcement Officers are able to search for any challan anytime anywhere
► The system allows for evidence to be collected through uploading the photo/video of
the receipt and situation
► The system provides the work scheduling tool for Enforcement Officers which allows
the admin to allocate work schedules through web while EOs can check theirs online
on app
► Enforcement Officers can get details of sections under ACT through mobile app
► Enforcement Officer can give feedback to the NIC staff on the performance of the
application through mobile app
► Currently the system is bilingual i.e it supports English and Hindi
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II. Web based

► The application can help in planning, based on the distribution pattern of challans
across the city. It provides the user with a heat map showing areas with higher
challan numbers in red. Moreover, the availability of numerous graphs would depict
the revenue earned based on state, zone, district etc.
► Various privileges of the application such as Analytics, Job allotment, My Assignment,
Vehicle / document Disposal etc. would be managed by the role management feature
of the application 
► User management feature of the application help in creating and managing users in
department and with this module admin shall assign specific roles to other users.
► The application is let the department head allot job assignments for on road challan
collection and the officer on the other side would receive the allotted duty sheet with
address overlaid on actual location map.
► This application allow user to pay pending challan amounts online
► The notification mail box feature in the application can allow the departments to
manage and track various notifications and issues raised by users or citizens
► Search facility is there to help the department search through challan/offence history
► Robust MIS dashboard for management to monitor and track progresses on cases
► Management tool for fleet owners to add their multiple vehicles and track their offence
history

III. Upcoming features

► The system plans to upgrade to support multilingual feature to support state

languages
► The concept of dynamic QR code may be implemented, scanning which will take the
user directly to his/her own customized profile on website
► Options to search for nearby RTO offices and officers on duty
► Chat room and training module for Enforcement Officers
► Theft control through automatic location tracing via GPS
► Voice communication tools for Enforcement Officers to communicate urgent
messages
► 360* feedback from various stakeholders involved in issuing and receipt of echallan
► Chrome app for quick and easy access of website
► E-Challan wallet for quick and easy payment of challans and also generates surplus
money for the transport department

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5 e-Challan Process Flow

 User Manual of Mobile/Web Based Transport Challan System

6 Tooltips of e-challan web application

6.1 Admin User :

Login Page for accessing the web application

Enter user id and click on “NEXT” to proceed future

Screen for ‘Need help?’

Click on ‘Need Help? ‘, In case of required any assistance.

 User Manual of Mobile/Web Based Transport Challan System

Screen for any assistance related to password reset

Upon clinking on “Need Help?” a new screen appear where the system from the user “Having
trouble signing in ?”
The user shall enter user his email id and click on ‘Confirm’ to proceed for reset the password
else click on “Cancel” for back to the home page.

Login Page for entering the password

Upon clicking on “Next” the system ask from user to enter the password and click on ‘Login’
to access the system.

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Web application home page screen, where the admin user can able to check
the dashboard, manage cases (Pending/ Completed), manage offence, History,
Device, roles, users and job allocation.

Once the user logged into his page, a new screen appear where the user manage his Cases
(Pending/Completed) ,check revenue status, manage offence, manage history, manage
device, manage roles, manage users and job allocate.

Screen for downloading the report in ‘PDF’ or ‘Excel’ format

Click on “ ” icon to download the report in PDF format or Click on “ ” icon to

download the report in excel format.

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Screen for viewing the feedback from other the users

Click on “ ” icon to check the feedback from the other user.

Feedback home page screen where the admin user can able to check the other
user feedbacks and their rating about the application

Upon clicking on “ ” icon, a new screen appear where the user check the feedbacks
from other user and check their rating else click on ‘Home’ to return back to the home page.

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Screen for analyzing the challan data

Click on “ ” icon to analysis the challan data across the city.

Analysis Challan home page screen where the admin user can able to analysis
the challan data as per their requirement such as Challan ratio state wise,
Challan rate over date etc

Upon clicking on “ ” icon, a new screen appear where the user analysis the challan
ratio according to regions, challan rate over date and challan by officer ; else click on ‘Home’
to return back to the home page.

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Screen for accessing the Notification

Click on “ ” icon to check the notifications and issues raised by the users.

Notifications home page screen where the user can able to check the mails
received from other users.

Upon clicking on “ ” icon, a new screen appear where the user check the detailed
notifications and mails of the other users; else click on ‘Home’ to return back to the home
page.

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Screen for viewing the user profile or logout from the web application

Click on “ ” icon to view the user profile on clicking on ‘My Profile’ or click on ‘Logout’ to
switch from the application or click on ‘Home’ to return back to the home page.

Profile Page screen for viewing the profile information’s

Upon clicking on ‘My Profile’, A new screen appear where the user view the profile of his own
or click on ‘Reset Password’ to rest his user id password ; else click on ‘Home’ to return back

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to the home page.

Screen for Password Resetting

Upon clicking on ‘Password Reset’, A new screen appear where the user enter his old
password, new password & confirm password and click on ‘update’ to generate a new
password or click on ‘Cancel’ to return or click on ‘Home’ to return back to the home page.

Screen for searching the challan through filter

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Click on ‘ ’ icon to show or hide the filter panel.

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Screen for Challan filtering

Upon clicking on ‘ ’ icon , a new window appears where the user can search the challan
from the drop down options such as challan number, accused, officer, offenses, fee, date,
location and location.

Screen of Challan Filtered

On home page of the web application screen, list of all/filtered pending challan displayed.

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Challan Details screen where the admin user can able to view the image
of RC, Impounded vehicle, Impounded documents uploaded by the
officer

Upon clicking on ‘Challan No’, A new window appears where the user check the images
uploaded by the enforcement officer such as images of Vehicle No., Impounded Vehicle and
Impounded Documents or click on ‘'Investigate Offences'’ for verification

Investigate Offences home page screen where the admin user can able to
verify the offences and their penalties

Once the user clicked on ‘Investigate Offences’, A new window appears where the user click
on ‘Add offence’ form the list of offences for addition of any other offences and click on

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‘ ’ icon to save the offence details or click on ‘Cancel Investigation’ to get return back to
the page without the additions

Screen of Notification received from the offender

Click on ‘ ’ icon to check the notification from the offender

Screen for accessing the Payment of challan

Click on ‘ ’ icon to proceed the pending payment of the challan

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Screen for initiating the payment of challan

Upon clicking on ‘ ’ icon , A new screen appears where the user click on ‘NEXT’ to
proceed future or Click on ‘Cancel’ to return back to the page

Screen for selecting the mode of payment

Once the user clicked on ‘NEXT’, Again a new screen appears where the user click on ‘Cash
at Department’ then click on ‘Save’ to proceed the payment or click on ‘BACK’ to return back
or click on ‘CANCEL’ to cancel the transaction

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Payment completed home page Screen

Upon clicking on ‘SAVE’ , Home page screen appears where the status of the challan is
changed as ‘Payment Completed’

Screen for accessing the feedback

Click on ‘ ’ icon to give any feedback to the user/ offender

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Screen for sending the feedback to the user/ offender

Upon clicking on ‘ ’ icon , a new screen appears where the user write his feedback and
click on ‘SUBMIT’ for submission or click on ‘CANCEL’ for return back or click on ‘home’ to
go back to the home page.

Screen for initiating the challan to the court

Click on ‘ ’ icon to send the challan to court

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Screen for assigning the court from the list of courts

Upon clicking on ‘ ’ icon, a new window appears where the user select the court from the
list of court and click on ‘SEND’ for submission

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Challan sent to court confirmation home page screen

Once the user clicked on ‘SEND’, Home page screen appears where the status of the
challan is changed as ‘SENT TO COURT’.

Screen for initiating the Print

Click on ‘ ’ icon to print the challan/ vehicle released order/ Document released order or
Challan sent to court

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Screen for printing the Challan, Vehicle Release Order, Document

Release Order or Sent to Court

Upon clicking on ‘ ’ icon, a new window appears where the user print the ‘Challan’,
‘Vehicle Release Order’, ‘Document Release Order’ or ‘Sent to Court’

Screen for selection of printer

Once the user clicked on the list to options to print, a receipt of the challan is generated. The
user can take a print of this.

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Screen for initiating the command of releasing the vehicle

Click on ‘Vehicle Impound’ to release the vehicle.

Confirmation for releasing the Impounded Vehicle

Upon clicking on ‘Vehicle Impound’, A new window appears where the system ask from user
to ‘Confirm’ to release, Click ‘Ok’ to proceed or click on ‘Cancel’ to return back.

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Status changed as ‘Vehicle Released’ home page screen

Once the user clicked on ‘OK’, Home page screen appears where the status of the challan is
changed as ‘Vehicle Released’

Screen for initiating the command of release the impounded document

Click on ‘Document Impounded’ to release the impounded document

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Confirmation for Releasing the impounded document screen

Upon clicking on ‘Document Impound’, A new window appears where the system ask from
user to ‘Confirm’ to release, Click ‘Ok’ to proceed or click on ‘Cancel’ to return back.

Status changed as ‘Document Released’ home page screen

Once the user clicked on ‘OK’, Home page screen appears where the status of the challan is
changed as ’Document Released’

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Screen for accessing the Offence Management

Click on ‘ ’ icon to manage the offence.

Screen for selecting of actions such as addition, deletion or fee editions

of offence from the list of offences

Upon clicking on ‘ ’ icon, A new screen appear where the user click on ‘Action’ to
modify the offence penalty or click on (+) icon for addition of new offence.

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Screen for managing the offences such as modification of offences fee

or Active / Inactive the offences as per state requirement

Once the user clicked on ‘Action’, A new screen appears where the user modify the offence
penalty range and click on ‘Active’ to implement the selected offence for a particular state or
Click on ‘Inactive’ to inactive the selected offence for a particular state or click on ‘Submit’ to
submit the modified offence or click on ‘Cancel’ to return back to the offence manage page.

Screen for addition of new offences as per state requirement

Upon clicking on (+), A new screen appears where the user update the new offences and
click on ‘Active’ to implement the new offence for a particular state or Click on ‘Inactive’ to
inactive the new offence for a particular state or click on ‘Submit’ to submit the new offence
or click on ‘Cancel’ to return back to the offence manage page.

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Screen for accessing the Manage Challan History

Click on ‘ ’ icon to check the history of challan

Manage History home page screen where the admin can able to view the
history of challan

Upon clicking on ‘ ’ icon, A new screen appear where the user check the history of
challan or click on ‘Home’ to return back to the home page.

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Screen for accessing the Device Management

Click on ‘ ’ icon to manage the devices

Manage Device home page screen where the user admin can able to
manage the list of devices and receiving the notification for requested
devices for approval

Upon clinking on ‘ ’ icon, A new screen appears where the user check and approve

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the requested devices from other users or click on ‘ ’ icon to view the details of the
user and click on ‘ ’ icon to delete the user id or click on ‘Home’ to return back to the
home back.

Screen for accessing the Role Management

Click on ‘ ’ icon to manage the role of other users.

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Role Management home page screen where the user admin can able to
manage the privileges/roles of other user’s such as view feedback,
history, release vehicles, release documents, manage users, analytics
etc

Upon clicking on ‘ ’ icon, A new screen appears where the admin user click on ‘ ’
icon to check the details of privileges of the other user id’s or click on ‘Edit’ for any editions or
click on ‘Delete’ for deletion of user id or click on ‘+’ for add privileges to the new user id

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Role Management home page screen where the admin user can able to
create a new roles and assign privileges

Once the user clicked on ‘+’, a new screen appears where the admin user provide the
privileges to the other user id and click on ‘Submit’ for submission or click on ‘Cancel’ to
return back to the role management home page or click on ‘Home’ to return back to the
home page.

Screen for accessing the User Management

Click on ‘ ’ icon to manage the user’s.

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User Manage home page screen where the admin user can able to create
a new users or edit / delete the existing the user’s.

Upon the clicking on ‘ ’ icon, a new screen appears where the admin user click on ‘+’ to
create a new user or click on ’ ’ icon for edit or click on ‘ ’ icon for delete the user id.

Creation of new user id screen

Once the user clicked on ‘+’ icon, a new screen appears where the admin user enter the
details of new user to create a new user id and click on ‘Submit’ to complete or click on
‘Cancel’ to return back to the user manager home page.

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Screen for resetting the password of existing users.

Upon clicking on ’ ’ icon , a new screen appears where the admin user edit the details of
user and click on ‘Update’ for updation or click on ‘Cancel’ to return back or click on ‘Reset
Password’ for reset the password of the user or click on ‘home’ to return back to home page

Screen for accessing the Job Allocation Management

Click on ‘ ’ icon to manage the job allocation

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Job Allocate home page screen where the admin user can able to check
the list of officers, total challan of existing team & their locations and
create new officer team for job assignment

Upon clicking on ‘ ’ icon, a new screen appears where the admin user select the team
from the officer list and click on ‘+’ to create a new team or click on ‘ ’ to view the total
jobs and location of the existing team or click on ‘ ’ icon to view the total challah of the
existing team or click on ‘ ’ icon to assign a new job to existing team

Job Allocate home page screen where the admin user can able to assign
the job to the existing team

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Upon clicking on ‘ ’ icon, a new screen appears where the admin user select the
location and date and click on ‘Submit’ to assign the job allocation of officers or click on
‘Cancel’ to return back to job allocate page.

Job Allocate home page screen where the admin user can able to create
new officer team for job assignment

Once the user clicked on ‘+’ a new screen appears where the admin user enter the name of
team, Select the challan booking officers and click on ‘Submit’ to create a new team or click
on ‘Cancel’ to return back to the job allocation page or click on ‘Home’ to return back to the
home page.

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6.2 Offender Login:

Login page for offender login

Click on ‘Offender login’ to access the offender page

Offender Login Page for entering the Challan Number

Upon clicking on ‘Offender login’, A new screen appears where the offender enter challan
number and click on ‘NEXT’ to process future.
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Offender Login Page for entering the RC/DL/Document number

Once the offender clicked on ‘NEXT’, A new screen appears where the offender enter
RC/DL/ Document number and click on ‘Login’ to login the web application or Click on
‘Cancel’ to return back to the previous page.

Screen for checking the status of challan

Once the user logged into the web application page, A new screen appears where the
offender check the status of challan.

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Screen for downloading the report in ‘PDF’ or ‘Excel’ format

Click on “ ” icon to download the report in PDF format or Click on “ ” icon to

download the report in excel format.

Screen for viewing the Notifications received from the RTO

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Click on ‘ ’ icon to check the notifications from RTO.

Screen for viewing the user profile or logout from the web application

Click on “ ” icon, where the two options appears ‘My Profile’ and ‘Logout’, click on ‘My
Profile’ to view the user profile or click on ‘Logout’ to switch from the application.

Screen for viewing the profile information’s

Upon clicking on ‘My Profile’, A new screen appear where the offender view his profile or
click on ‘Reset Password’ to reset his password.

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Screen for Password Resetting

Upon clicking on ‘Password Reset’, A new screen appear where the offender enter his old
password, new password & confirm password and click on ‘update’ to generate a new
password or click on ‘Cancel’ to return

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6.3 Traffic Officers Login

Login Page for entering the User name and Password

Enter ‘user name’ & ‘password’ and click on ‘Login’ to access the application
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Welcome page screen of the mobile application

Click on ‘OK’ to proceed future

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Screen for accessing the My Assignment

Click on ‘My Assignment’ to check the assignment

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Screen for viewing the assignment

Upon clicking on ‘My Assignment’ , A screen appears where the user Click on ‘ ’
icon to check the assignment location

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Screen for viewing the task location, date, time and team

Once the user clicked on ‘ ’ icon , Again a new screen appears where the user

Click on ‘ ’ icon to view the details of team on assignment location

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Screen for accessing the Archived

Click on ‘Archived’ to check the challan history

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Home page screen of Archived

Upon clicking on ‘Archived’, A new screen appears where the user can able to view the

challan history record or click on ‘ ‘icon to print the selected challan

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Screen for selecting the printer

Once the user clicked on ‘ ’ icon, the mobile connected with printer

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Screen for accessing the Settings

Click on ‘Setting’s to change application settings

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Home page of Settings screen

Upon clicking on ‘Settings’ A new screen appears where the user can able to change the
application settings of ‘Notification’, ‘Auto Sync’, ‘Notification Sound’ and ‘Optical Character
Recognition’.

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Screen for accessing the ‘Help and Feedback’

Click on ‘Help & Feedback’ for any assistance

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Home page screen for Help and Feedback

Upon clicking on ‘Help & Feedback’, A new screen appears where the user click on
‘Feedback’ to provide any feedbacks related to mobile application

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Screen for submitting the feedback

Once the user clicked on ‘Feedback’, A new screen appears where the user
can provide his feedback and click on ‘Send’ to submit the feedbacks

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Screen for creating a New Challan

Click on ‘New Challan’ to create a new challan

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Screen for capturing the RC image and update RC number

Upon clicking on ‘New Challan’, A new screen appears where the user click on ‘ ’ icon
to capture the picture of the vehicle registration number and enter vehicle details on ‘Vehicle
RC/ Chassis No’.

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Screen for selecting the class of vehicle

Click on ‘Vehicle Class’ and select the vehicle class from the list of drop down.

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Screen for entering the details of Owner or Driver

Click on ‘Owner Details’ and enter the details of owner or click on ‘Driver Details’ to enter the
details of driver

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Screen for entering the DL number and capturing the image of DL

Upon clicking on ‘Driver Details’ A new window appears where the user enter the details of

driver and click on ‘ ’ icon to capture the image of DL then Click on ‘Select Offence’ to
select the offence.

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Screen for searching and selecting the offences

Upon clicking on ‘Select Offence’, A new window appears where the user
search and select the offence from the list of offence.

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Screen for impounding the vehicle

Click on ‘Impound Vehicle’ to impound the vehicle and enter the details of ‘Place of impound’

then click on ‘ ’ image to capture impound vechile

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Screen for impounding the document

Click on ‘Impound Document’ to impound the documents

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Screen for selecting the type of document impound

Upon clicking on ‘Impound Document’, A new window appears where the user
select the document type from the drop down list

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Screen for capturing the picture of impounded documents

Once the user select the document type , Click on ‘ ’ to capture the picture of the
impounded documents

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Screen for viewing the details of vehicle

Click on ‘Vehicle Details’ to check the details of vehicle such as chassis no,
fuel type, vehicle type, vehicle validity etc.

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Screen for addition of witnesses

Click on ‘Add Witnesses’ to add witness details and enter the name of witness
and click on ‘Add’ to add the entered witness details

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Screen for addition of remarks

Click on ‘Remarks’ in case of any additional information required to be added

on.

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Screen for selection of information or Pay & Print options

Click on ‘Information’ to check any information related to offence or click on

‘Pay and Print’ to proceed for payment of the challan.

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Screen for viewing the offence details as per CMVR

Upon clicking on ‘Information’, A new window appears where the user can able
to check the information related to offence.

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Screen for selection of payment mode

Click on ‘Without Payment’ to generate the challan with pending payment or click on ‘With
Payment’ to generate the challan with payment

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Screen for printing the challan

Once the user clicked to payment (without payment/ with payment), A new
screen appears where the Challan generated with the payment status.

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Screen for selecting the printing page

Click on ‘Thermal Print’ or ‘A4 Print’ to print the challan

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Generation of challan home page screen

Upon clicking on ‘Print’, A new screen appears where the challan is generated.

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Screen for capturing the image of vehicle and submission of challan

Click on ‘ ’ icon to take the picture of the vehicle and click on ‘Submit’ to submit the
challan

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 User Manual of Mobile/Web Based Transport Challan System

Screen for updating the challan status

Upon clicking on ‘Submit’, A new screen appears where the user click on
‘Update’ to update the status of the challan

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 User Manual of Mobile/Web Based Transport Challan System

Screen for payment of pending challan amount

Once the user click on ‘Update’, A new screen appears where the user click on
‘Pay’ to get payment of the challan or click on ‘Print’ to get the print out of the
challan

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