KADAMBA TRANSPORT

CORPORATION LIMITED

CITIZEN CHARTER
INTRODUCTORY
PROFILE
FARE STRUCTURE
LIST OF OFFICES/DEPOTS
LIST OF BOOKING OFFICES
CONTACT PERSONS

SERVICES
INTER STATE DEPARTURES
SHUTTLE SERVICES
SCHOOLSERVICES
SPECIAL PILGRIMAGE SERVICES
HIRING OF BUSES ON CONTRACT
PASS SERVICES ON SHUTTLE SERVICE

OTHER SERVICES
PARCEL SERVICES
MAIL SERVICES

CONCESSIONS
REFUND RULES
 Introductory

PROFILE
Kadamba Transport Corporation Limited was set up by the Government of Goa as a company
in the year 1980 with the objective of providing safe, reliable , time saving. Efficient, comfortable
and affordable services to the travelling public.

The entire share capital of the Company is held by the Government pf Goa. The total share
capital as on date is Rs.. 25.90 crores. The capital invested was utilised to develop the
infrastructure of the Corporation like construction of depots, bus stands, central workshop and
acquisition of buses. The corporation has a fleet strength of 432 no. of vehicles.

The Corporation since its inception has been operating in competition with the private operators.
We are unable to meet the entire demand of public transport but we are presently operating 87690
kms per day. The liberalisation policy, the amendment in the Motor Vehicle Act 1988 and the
increasing input cost in terms of material and labour have had a direct impact on the cost of
operation. The Corporation has still endured to provide the best means of transport to the people
of Goa thereby assisting in the economic growth of the State.

Fare Structure

1. The maximum fares chargeable with effect from 16th August 2004 by the operators of stage
carriage /city buses plying in the state of Goa is as under
Stage Carriage
(i) Maximum fare upto 4 kms Rs.4.00
(ii) Maximum fare for subsequent km and
part thereif ………………………………. Rs 0.35 per km.
City Buses
(i) Maximum fare for the first stage of 2 kms Rs. 3.00
(ii) Maximum fare for the subsequent km. or
part thereof ……………………………… Rs. 0.45 per km.
Luxury Buses
(i) Minimum fare upto 4 kms………………… Rs 4.00
(ii) Maximum fare for subsequent km ………. Rs 0.70 per km.

2. The maximum fares chargeable by the operators of stage carriage plying point to point with no
standing passengers in the state of Goa shall be at the rate of Rs. 0.55 per km. rounded off to the
nearest rupee.

3. The maximum special fares chargeable by the operators of stage carriages plying from konkan
Railway stations to the place shown below on point to point basis, shall be at the rate detailed
below:-

(i) Karmali Rly station to Panaji Rs. 20.00

(ii) Tivim Rly. Station to Mapusa Rs. 7.00

(iii) Margao Rly. Station to Margao Rs. 7.00

Provided that the fares charged at every stage for stage carriages and city Buses involving
fraction of 0.51 paise and above may be rounded off to the next higher rupee and fraction of 0.50
paise and less than to be ignored.
List of offices/depots

Name of the Company KADAMBA TRANSPORT CORPORATION LIMITED

Registered Office Parasio de Goa,, Alto Porvorim, Bardez Goa,

Head Office Pin code 403521

1)Depot Manager
Depots Panaji Depot
Near K T C bus terminus
Panaji Goa Tel. No. 2438029

2)Depot Manager
Margao Depot
Near Margao Bus Stand
Margao, Salcetta Goa Tel No. 2714699

3) Depot Manager
Vasco Depot
Near Vasco Bus stand
Vasco Goa. Tel No.2515670

4) Depot Manager
Porvorim Depot
Porvorim Bardez Goa Tel. No. 2417713

5) Works Manager
Porvorim Bardez Goa Tel No. 2417712
List of Booking offices
PANAJI
IN GOA Kadamba Bus Terminus
Panaji goa
Tel No.2438035

MARGAO
K.T.C. Margao Bus stand
Margao
Tel No.2701986

PONDA
Old bus Stand
Ponda Goa
Tel.No 2311050
VASCO
K.T.C. Bus stand
Vasco Goa
Tel. No 2513505
 M,APUSA
K.T.C. Bus Stand
Mapusa Goa
Tel No. 2262161

SANKHALI
K.T.C.Bus stand
Sankhali Goa
Tel No. 2364392

OUTSIDE GOA BELGAUM

Belgaum Railway station
Tel contact No. 2427580

Belgaum Central Bus Stand

Tel No. 2400811- 13 ext.231

PUNE
At Pune Railway Station Bus Stand
Mobile No.9850431152

BANGALORE
Central Bus Stand
Bangalore Tel. No. 22351958

Authourised Booking Agents

SHIRDI
Sai Yatri Tours and Travels
Shirdi Tel. No. 2255322

MUMBAI
Amsons Tours and Travels
Mumbai Tel No. 22038936

MUMBAI
Taj Travels
Mumbai Tel No. 24189013

MYSORE
Durgamba Travels
Mysore Tel. No. 2443946

BANGALORE
S.R. Tours and Travels
Bangalore Tel No. 22352922

We also provide return journey and onward journey booking facility to the passengers.
CONTACT PERSONS

Contact Officer for citizen Shri S.V.Naik

Charter General Manager
Kadamba Transport Corporation Ltd.
Parasio de Goa, Alto Porvorim
Bardez Goa. Pin code 403521
Tel No 2415902
Mobile No.9422441045

Other Responsible officer Shri S.L. Ghate

Divisional Traffic Officer
Kadamba Transport Corporation Ltd.
Parasio de Goa, Alto Porvorim
Bardez Goa. Pin code 403521
Mobile No.9422441041

email address [email protected]

SERVICES

INTER TATE TIMINGS FOR DEPARTURE FROM PANAJI INTER STATE

BUS STAND

PANJIM BUS STAND DEPARTURE TIME (MAHARASHTRA)

K. T. C. M. S. R. T. C.
Sr. SR.N
ROUTE KMS TIME FARE ROUTE KMS TIME FARE
No. O.
1 PNJ -Sawantwadi 71 6.15 33/- 1 PNJ – Radhanagar 189 7.00 87/-
2 PNJ – Sawantwadi 71 7.00 33/- 2 PNJ – Solapur 528 7.15 87/-
3 PNJ – Poona(semi) 485 7.00 246/- 3 PNJ – Poona 497 7.30 260/-
4 PNJ – Vengurla 65 7.15 28/- 4 PNJ – Malwan 145 8.00 63/-
5 PNJ – Kolhapur 233 8.00 112/- 5 PNJ –Kolapur -- 8.00 96/-
6 PNJ – Korjai 97 8.00 44/- 6 PNJ – Miraj 327 8.30 142
7 PNJ – Sawantwadi 59 8.25 25/- 7 PNJ -Ganpatipule 270 8.45 138
8 PNJ –Malwan 109 9.00 52/- 8 PNJ –Kolhapur 233 9.30 106
9 PNJ/Patrdvi/S'wadi 59 9.15 25/- 9 PNJ –Miraj 300 10.00 124/-
10 PNJ/Patradevi/S'wadi 59 9.45 25/- 10 PNJ – Poona 485 10.00 260
11 PNJ –Malwan 108 10.00 52/- 11 PNJ – S'Wadi 59 10.30 25/-
12 PNJ –Miraj 310 10.30 155/- 12 PNJ – Vengurla 65 10.45 29
13 PNJ/Patrdevi/S'wadi 59 10.45 25/- 13 PNJ – Kurundwads -- 11.00 131/-
14 PNJ –Miraj 317 12.00 142/- 14 PNJ – Malwan 134 11.30 63/-
15 PNJ -Banda 44 12.30 20/- 15 PNJ – Vengurla 65 12.00 29/-
16 PNJ –Vijayadurga 195 12.30 92/- 16 PNJ –Ratnagiri 257 12.30 211/-
17 PNJ/Patradevi/S'wadi 59 12.45 25/- 17 PNJ – Devgad 183 13.30
18 PNJ –Vengurla 65 13.00 28/- 18 PNJ –Vengurla 165 14.00 29/-
19 PNJ/D'marg/Swadi 71 13.15 33/- 19 PNJ/Tilari/Belgaum 14.00
20 PNJ –Kolhapur 233 13.30 112/- 20 PNJ – Vijaydurga 195 14.15 92/-
21 PNJ – Malwan 134 14.50 63/- 21 PNJ/D'Marg-s'wadi 71 14.30 33/-
22 PNJD'marg/S'wadi 71 14.45 33/- 22 PNJ – Kolhapur 300 15.00 96/-
23 PNJ/Patrdvi/S'wadi 59 15.25 25/- 23 PNJ/-Kolhapurl 233 15.30 106/-
24 PNJ –Tillari 56 16.3 26/- 24 PNJ – PTR-S'wadi 59 16.00 25/-
25 PNJ –Banda 44 17.15 20/- 25 PNJ- Mahableshwar 9.00
26 PNJ – Terekhol 62 17.30 27/- 26 PNJ – Poona 485 17.00 260/-
27 PNJ – Tillari 56 17.40 26/- 27 PNJ – Vengurla 65 17.15 29/-
28 PNJ/Patradevi/S'wadi 59 17.45 25/- 28 PNJ/Usmanabad 590 17.30 270/-
29 PNJ/Patradevi/S'wadi 59 18.15 25/- 29 PNJ – Pune 485 18.00 260/-
30 PNJ -Poona luxury 485 19.00 * 30 PNJ – Pune 485 21.00 260/-
31 PNJ -Shirdi volvo 679 19.15 *
32 PNJ-Mumbai volvo 580 18.30 *
33 PNJ – Solapur 528 20.00 232/-

• Rates would vary with seasonal discounts

 PANJIM BUS STAND DEPARTURE TIME (KARNATAKA)

K. T. C. K. S. R. T. C / A. S. R. T. C.
SR. KM TIME FARE SR.N KMS TIME FARE
ROUTE ROUTE
NO. S O.
1 PNJ – Mangalore 405 06.15 164/- 1 PNJ – Bhatkal 245 05.30 89/-
2 PNJ/Chorla/Belgaum 130 06.15 52/- 2 PNJ – INDI 370 05.30
3 PNJ/Anmod/Belgaum 160 06.30 65/- 3 PNJ – Puttur 07.00 160/-
4 PNJ – Saundatti 214 06.45 87/- 4 PNJ – Chikoddi 232 07.15
5 PNJ –Hubli 205 07.00 78/- 5 PNJ – Kudalgi 07.30 147/-
6 PNJ/chorla/Belgaum 130 08.30 52/- 6 PNJ – Saundatti 214 07.45 82/-
7 PNJ\Anmod./Belgaum 160 08.45 65/-- 7 PNJ – Shimoga 374 08.00 145/-
8 PNJ /Belgaum(LUX)) 130 09.00 82/- 8 PNJ – Ilkul 08.25 170
9 PNJ – Hospet 344 09.30 142/-- 9 PNJ – Bellari 404 08.30
10 PNJ/Anmod/Belgaum 160 10.00 65/-- 10 PNJ – RON-HBL 205 08.30

11 PNJ –Chikkodi 202 10.15 82/- 11 PNJ – Badami 342 09.30 116
12 PNJ/Anmod/Belgaum 160 11.00 65/- 12 PNJ –Hospet 344 10.30 129
13 PNJ –Badami 342 11.30 129/- 13 PNJ – Saundatti 11.15 82/-
14 PNJ Hubli 205 12.15 79/- 14 PNJ/Chorla/Belgao 130 12.00 51/-
15 PNJ/Anmod/Belgaum 160 13.00 65/- 15 PNJ /Belgao 160 12.00 62/-
16 PNJ – Hubli 205 13.15 79/- 16 PNJ – Dharwad 187 12.30 68/-
17 PNJ/Chorla/Belgaum 130 13.30 52/- 17 PNJ –Hubli 205 13.45 72/-
18 PNJ/Mangalore 405 13.30 164/- 18 PNJ – Honnavar 152 14.00 76/-
19 PNJ /Raichur 510 15.00 221/- 19 PNJ – Hydrebad 14.00
APSRTC
20 PNJ –Mysore 624 15.00 271/-- 20 PNJ – CHRL-BGM 130 14.30 52/-
21 PNJ/Chorla/Belgaum 130 15.30 52/- 21 PNJ – hubli 205 15.00 72/-
22 PNJ/Anmod/Belgaum 160 16.30 65/- 22 PNJ – Bangalore 641 15.30 351
23 PNJ /Gulbarga 526 17.00 217/- 23 PNJ – Gulbarga 526 17.45 197
24 PNJ /Bangalore(lux) 641 17.45 300/- 24 PNJ –Hubli 205 18.30 72/-
25 PNJ –Bijapur 370 18.30 152/- 25 PNJ –Ilkul 395 19.30 171
26 PNJ – HBL 205 19.30 72/-
27 PNJ – Davangiri 20.30 120
28 PNJ – Bijapur 370 20.30 140
29 PNJ – MNGL 405 20.30 212
30 PNJ – Bagalkot 305 21.00 118
31 PNJ – Gajendragad 330 21.15 112

*NB RATES ARE SUBJECT TO CHANGE AS PER GOVT.NOTIFICATION ISSUED

FROM TIME TO TIME
 SHUTTLE SERVICES.

The corporation in tune with its objective of providing comfortable and efficient services
provides these point to point services through mini/midi buses connecting the major commercial
towns like Panaji, Margao. Vasco,Mapusa, Ponda, Curchorem. These services have less waiting
time and only seating passengers with additional facility of drop into the city during office timing
.i.e. upto 10 a.m in the morning.

The fare for these services are as under

Panaji to Margao and viceversa Rs 17.00

Panaji to Vasco and viceversa Rs 17.00
Panaji to Mapusa and viceversa Rs 7.00
Margao to Curchorem and viceversa Rs 11.00
Panaji to Ponda and viceversa Rs.15.00
Margao to Vasco and vice versa Rs 15.00

SCHOOL SERVICES

The Corporation operates special services to the schools as per the School timings based on the
request of the school and as per the request made by the school. The services are operated on the
monthly passes issued to the students based on the amount collected by the school management.
The services are offered to the following Schools
1. Our Lady of Rosary High School Donapaula
2. Sharada Mandir High School Miramar
3. Kendriya vidhyalaya I.N.S.Mandovi Verem
4. Hegdewar High School Panaji
5. Sanjay School Porvorim
6. Vidhya Prabhodini High school Porvorim
7. St. Joseph High School Verna
8. Regina Mundi High School Vasco
9. St.Theresa High School Vasco
10. Don Bosco High School Netravali
11. Almeida Hugh school Ponda

SPECIAL PILGRIMAGE SERVICE

ASHTAVINAYAKA TOUR

The Corporation has introduced a special Ashtavinayaka tour by A.C. buses at weekends. The
darshan of vinayakas is very important for peace,selfesteem and courage. The Chintamani of the
thevur, Mayureshwar of Morgao, Sidhivinayak of Sidhtek, Mahaganpati of Rangao,
Vighneshawar of Ozar, Girijatmak of Lenyadri, Varadvinayak of Mahad, Balleishwar of Pali. Are
worshipped for the super power. The tour covers 1600 kms and at the rate of Rs 2500 per person.
The booking of this tour can be done at any of our booking offices at the bus stand or at any
depots.
VALANKANNI PILGRIMAGE TOUR

We also operate a special pilgrimage tour to Our Lady of Vailankanni church Nagapattam
Tamilnadu during the Novenna and feast. The booking of the same is done at any of our booking
offices in advance.

HIRING OF BUSES ON CONTRACT

Casual Contract Rates
The Casual contract rates for Volvo A.C.luxury.S/Luxury,Mini Buses
are as follows.

Type of Types of buses Minimum Upto 100 Beyond Minimum Detention

contracts Kms Kms 100 km Amount amount
Round A/C Volvo 45 Seater 100 Rs.40/- Rs 40/- Rs.4000/- Rs.4000/-

contract Luxury 35 Seater 100 Rs.30/- Rs. 25/- Rs.3000/ Rs.2500/-

Semi/Luxury 50 Seater 100 Rs.25/- Rs. 20/- Rs.2500/- Rs.2000/-
Mini-Bus 30 Seater 100 Rs.20/- Rs.16/- Rs.2000/- Rs.1600/-
Mini Bus 23 Seater 100 Rs.18/- Rs,14/- Rs.1800 Rs.1400/-
Mini Bus 18 Seater 100 Rs.20/- Rs.20/- Rs.2000/- Rs.2000/-
Drop A.C. Volvo 45 Seater 75 Rs.50/ Rs.50/- Rs.3750/-
contract Luxury 35 Setaer 75 Rs.38/- Rs.35/- Rs.2850/
Semi/Luxury 59 Seater 75 Rs.35/- Rs.30/- Rs.2625/-
Mini Bus 30 Seater 75 Rs.25/- Rs.22/- Rs.1875/-
Mini Bus 23 Seater 75 Rs.22/- Rs.20/- Rs.1650/-
A.C. Mini 18 Seater 75 Rs.35/-- Rs.35/- Rs.2625/-

The terms and conditions in brief are as follows.

1. For Students rates shall be Rs.2/- less per Km on all types of buses.

2. For Govt. departments, Election Commissioner, Police dept. and

Collector 's office, minimum Kms be taken 75 kms and charge as per students
rates and other Govt. departments shall be charged as usual rates.

3. Taxes & Fees shall be paid by the party.

4. Buses if operated more than 10 hrs in a day, additional charges of rs.100/- per
hour shall be recovered . No extra charges for first o to 30 minutes but from
30 to 60 minutes be considered as one hour and shall be charged accordingly.

5. If bus is booked for half day i.e morning from 7.00 hrs 13.00 hrs or from
13.00 hrs to 20.00 hrs charges shall be 3/4th of rates given above with same
minimum Kms defined.
6. Students concession shall be also extended on Inter state routes .
7. permit fee shall be Rs.150/- for any permit.
PASS SERVICE ON SHUTTLE SERVICE

Monthly Pass System is implemented on shuttle services with effect from

01/12/2004.
1. Panaji- Margao – Panaji - Rs.780
2. Panaji – Vasco – Panaji - Rs.780/-
3. Margao-Vasco - Margao -Rs690/-
4. Panaji – Ponda -Panaji -Rs.690/-
5. Panaji -Mapusa -Panaji -Rs320/-
6. Margao-Curchorem-Margao -Rs505/-
. Passes are issued under following conditions.
01. 23 days to & fro amount is charged.
02. No one way pass to be issued.
03. Pass should be purchased from T.C., or ticket issue clerk..
04. Pass can be used on all KTC buses except for A.C. & luxury. They can travel A.C.
Or Luxury buses by paying difference in fare on endorsed route.
05. Pass is valid on specified route.
06. Pass is not transferable.
07. Passengers can directly board the bus on punching the ticket..
08. Passes are available at the counter or Booking Clerk of respective Depot.
09 Passes available on any day with proportionate fare charges.
10 Pass holder to carry pass daily. No passenger shall be allowed without pass on the bus.
11 .Pass can be cancelled /surrendered any time, at any place with refund entitlement of
Proportionate charges collected... Additional amount of Rs.30/- towards service charges
in advance shall be charged .
12. Pass holders can board at bus station only and in between boarding shall not be
allowed on shuttle buses. He/she can board on other buses at any point on specified
route.
13. Passes will be punched by counter clerk, conductor or Traffic Controller,
14. This pass system scheme is implemented w.e.from 1st,December, 2004.
15 KTCL reserves the right enforce/delete/modify shuttle pass scheme without prior
notice.
OTHER SERVICES

PARCEL SERVICE

Parcel System is available on the K.T.C. Operated routes Of Goa and Inter State.

RATES

Rates for unaccompanied document and parcel are given below.

A - Document small envelope Rs. 20/-
Document File Size Rs. 40/-

B - Parcel

Distance below 200km above 200kms.

Up to 2 kg Rs. 20 Rs. 40/-

2 kg up to 10 kg Rs. 30/- Rs. 60/-
10kg up to 20 kg Rs. 50/- Rs. 100/-

Handling charges to be paid by consignee = Rs. 10/- per Parcel

No Handling charges for documents & Envelopes

WHARFAGE CHARGES PER DAY :-1) Rs. 5/- for document & parcel
up to 5 kg
2) Rs. 10/- for parcel above 5 kg
Max parcel wt is 20 kg only.

Portage Charges :- 1) No portage charges shall be paid to porter

2) Conductor to load and unload the parcel
3) Parcel above 10kg will be paid loading charge of
Rs. 2/- per parcel to conductor during parcel
handling.

RULES AND REGULATION OF BOOKING PARCEL ARE AVAILABLE FOR

PERUSAL WITH THE TRAFFIC CONTROLLERS AT THE K.T.C BUS STANDS

MAIL SERVICES

We carry the postal mails to the different locations and villages in the state of Goa as per the
request of the postal authorities
CONCESSIONS

( A ) Honourable Member of Legislative Assembly;

The MLA’s are provided 100% concession on intrastate routes on production of Identity
card issued by the Legislature Department

(B )Freedom Fighters:
Freedom fighters are given 100% concession on intrastate routes on producing of
Identity cards issued by Home Department

C) Senior Citizen
The Senior citizens are provided 50% concession on intrastate routes on producing of
Identity card issued by the Social Welfare Department.
D) Students:
Students are given 50% concessions on intrastate routes on producing of identity card
issued by schools/colleges/institutes

( E ) Blind person:
The blind person is provided 100% concession on intrastate routes on producing of
Identity card issued by the Social Welfare Department.

( F ) Handicapped person:
The handicapped is provided 100% concession, however for 40% disability he is provide
with 50% concession on intrastate routes on producing of Identity card issued by the
Social Welfare Department.

( G ) Cancer Patient:
The cancer patient is given 100% concession to travel on intrastate and interstate routes
for medical treatment on producing of Medical certificate issued by Goa Medical
College/Tata Memorial Hospital

REFUND RULES

The refund rules in brief are stated herebelow

The cancellation of advanced tickets booked can be done at the following rates at all the booking
offices of the corporation and the authorised agents
a) Three days before the date of journey 10% of the amount shall be deducted towards
cancellation charges

b) Two days before the date of journey 15% of the amount shall be deducted towards cancellation
charges

c) One day before the date of journey 25% of the amount shall be deducted towards cancellation
charges

d) Two hours before the journey 50% of the amount shall be deducted towards cancellation
charges
LOST TICKET
The passenger is required to purchase a fresh ticket for the same seat and the date of travel
and on completion of travel he is required to send an application within 30 days attaching
the ticket he/She travelled and reference of the date of booking of the old ticket and the
booking office and submit this application to any of our booking offices for onward
submission and verification. The refund shall be made at the desired address after
deducting 10% and the Money order or Demand draft charges as applicable.
BREAKDOWN
In case of breakdown of services and no alternative arrangement made the proportionate
fare shall be refunded

The refund of ticket in any cases shall be made within 30 days from the date of travel
To,
The Director (IT) &
Ex officio Jt. Secretary to Govt. of Goa.
EDC house, Mezzanine Floor,
Panaji Goa.

Sir,
Ref : Your circular No. 10(7)/DOIT/citizen charters/2005/1998

With reference to the above circular we are forwarding herewith the information which provides
the brief details on the various services offered by the Corporation. This information may be
uploaded in the website. The additional information related to intrastate operation shall be
submitted later.

I hope you do the needful at the earliest

Thanking you

Yours faithfully

(ARUN DESAI)
Managing Director