What Are The Four Stages of The Deming Cycle

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What are the four stages of the Deming Cycle?

PDCA (plan–do–check–act or plan–do–check–adjust) is an iterative four-step


management method used in business for the control and continuous improvement of
processes and products. It is also known as the Deming circle/cycle/wheel, the
Shewhart cycle, the control circle/cycle, or plan–do–study–act (PDSA).

Definition of Deming’s 14 Points:

Deming offered 14 key principles for management for transforming business


effectiveness.

1. Create constancy of purpose toward improvement of product and service, with the aim
to become competitive and stay in business, and to provide jobs.
2. Adopt the new philosophy. We are in a new economic age. Western management must
awaken to the challenge, learn their responsibilities and take on leadership for change.
3. Cease dependence on inspection to achieve quality. Eliminate the need for inspection
on a mass basis by building quality into the product in the first place.
4. End the practice of awarding business on the basis of price tag. Instead, minimize total
cost. Move toward a single supplier for any one item, on a long-term relationship of
loyalty and trust.
5. Improve constantly and forever the system of production and service, to improve quality
and productivity, and thus constantly decrease cost.
6. Institute training on the job.
7. Institute leadership — the aim of supervision should be to help people and machines
and gadgets to do a better job. Supervision of management is in need of overhaul, as
well as supervision of production workers.
8. Drive out fear, so that everyone may work effectively for the company.
9. Break down barriers between departments. People in research, design, sales and
production must work as a team, to foresee problems of production and use that may be
encountered with the product or service.
10. Eliminate slogans, exhortations and targets for the work force asking for zero defects
and new levels of productivity. Such exhortations only create adversarial relationships,
as the bulk of the causes of low quality and low productivity belong to the system and
thus lie beyond the power of the work force.
11. a. Eliminate work standards (quotas) on the factory floor. Substitute leadership.
11b. Eliminate management by objective. Eliminate management by numbers,
numerical goals. Substitute workmanship.
12. a. Remove barriers that rob the hourly worker of his right to pride of workmanship. The
responsibility of supervisors must be changed from sheer numbers to quality.
12 b. Remove barriers that rob people in management and in engineering of their right
to pride of workmanship. This means, inter alia, abolishment of the annual or merit
rating and of management by objective (See CH. 3 of “Out of the Crisis”).
13. Institute a vigorous program of education and self-improvement.
14. Put everyone in the company to work to accomplish the transformation. The
transformation is everyone’s work.

Deming’s seven deadly diseases

1. Lack of constancy of purpose

2. Emphasis on short-term profits

3. Evaluation of performance, merit rating, or annual review

4. Mobility of top management

5. Running a company on visible figures alone (counting the money)

6. Excessive medical costs

7. Excessive costs of liability, swelled by lawyers that work on contingency fees

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