Sivakumar

Career Objective:

Having around 7 Years 5 Months of experience in Citrix Administrator and Windows

administration, willing to work in large organization that provides more opportunities to learn and to
contribute.

Summary:

 Having around 7+ years of experience as Citrix Administrator and Windows Administrator.

 Experienced in various Citrix components like Xen Server, Xen App, Xendesktop and
Provisioning Server.
 Expertise in Citrix Administration which includes Installing, Configuring & Managing
 Maintaining and Troubleshooting Citrix XenApp and Xendesktop Servers 5.0,6.5,7.15 Web Inter
face servers, storefront and Citrix license servers.
 Planning, Installation, administration & troubleshooting Citrix XenApp 4.5,5.0,6.5 and 7.15
 Working on L1 & L2 issues and supporting end-to-end.
 Installing, publishing, configuring business applications as per customer requirement
 Configure and troubleshoot Published Hosted (Online) related issues
 Implementing Change’s as per change request’s rise in Remedy and Service-Now.
 Resetting roaming profiles in Citrix.
 Experience in Installing and managing Citrix License Server.
 Proactively managing, monitoring and reporting the performance of XenApp Servers using Citrix
Resource Manager.
 Creating and applying Citrix policies to configure HDX, Printing, ICA, Licensing, USB
redirection, Shadowing, ICA Keep alive and etc.
 Administering and monitoring Configuration logging and Generate the reports when needed
 Provide training to new hires on how to use the XenApp environment Rotation On calls support
24X7.
 Deploying Applications to Citrix servers, Desktops, Laptops, Thin clients
 Installing different flavors of windows servers.
 Preparing daily checklists updating management.
 Monitoring, managing and reporting daily, weekly and monthly server status.
 Experience in installation of windows server operating systems 2008,2012R2.
 Creating/deleting/disabling/unlocking/resetting of user AD in windows 2008,2012R2 server.
 Creating user accounts and adding them to appropriate groups in AD and handling issues related
to user account like lockouts.
 Creating user, groups, computer, and organizational unit in AD.
 Administer and Maintain end user accounts, permissions and access.
PROFESSIONAL EXPERIENCE

Current Professional Experience:

  HCL Technologies

 Organization : HCL Technologies

 Designation : Specialist
 Duration : April 2018 to till now
 Client : Pharma client
 Team Size: : 15 Members
Roles & Responsibilities:
Taken care of Day to day incidents, Work requests and Change activities. Also managing and
monitoring the Citrix environment.
 Responsible for more than 10k+ users and 2000 servers as second level support of more than
100+ applications on XenApp 6.0, 6.5 and Xendesktop 7.15
 Taking Care of all user related L1 and L2 issues related to XenApp and Xendesktop
 Managing escalations of Vendors for any major issue (Severity 1 & 2) or any downtime.
 Adding and removing Citrix servers into farms and machine catalog.
 Installation and issue handling for Citrix and TS licensing.
 Doing pre installation tests and post installation tests for Citrix components and applications.
 Handling Citrix WI,SF and users accessing issues.
 Coordinating with IT Architect and Customer's IT team.
 Handling Change authority board calls as per ITIL process
 Handling ONCALL as per requirement. Handling user login, printer, Ica connection, SSL errors,
password expiry and replacement of ini.exe file, print spooler service checking etc.
 Troubleshooting all printer related issues, like printer mapping, session printing & driver
compatibility issues
 Installing and Configuring of Provisioning server.
 Provide technical and operational support to other departments and teams as required in support
of business objectives.

2. Wipro Technologies pvt limited

 Organization : Wipro Technologies

 Designation : Senior System Administrator
 Duration : August 2015 to March 2018
 Client : Banking and financial client
 Team Size: : 25 Members
Roles & Responsibilities:
  Responsible for more than 30k+ users and 2000 servers as second level support of more than
100+ applications on XenApp 4.5, 5.0,6, 6.5 and Xendesktop 7.5
 Taking Care of all user related L1 and L2 issues related to XenApp
 Managing escalations of Vendors for any major issue (Severity 1 & 2) or any downtime.
 Adding and removing Citrix servers into farms.
 Doing pre installation tests and post installation tests for Citrix components and applications.
 Handling Service incidents by using SNOW
 Handling Change authority board calls as per ITIL process
 Handling ONCALL as per requirement. Handling user login, printer, Ica connection, SSL errors,
password expiry and replacement of ini.exe file, print spooler service checking etc.
 Installing and Configuring of Provisioning server.
 Provide technical and operational support to other departments and teams as required in support
of business objectives.

3. Kaseya Software India Pvt.ltd. Bangalore

 Organization : Kaseya software

 Designation : System Engineer
 Duration : September 2013 – July 2015
 Client : Global client
 Team Size: : 20 Members
Responsibilities

o Troubleshooting Citrix issues like login issues, Application issues with the server/client
side.
o Health checks for all the Citrix servers and ensure servers are working from Citrix
perspective.
o Troubleshooting Citrix XenApp server related issues.
o Good understanding of Citrix License server components, Load Evaluators.
o Good understanding of Citrix Policies, Data store and Printers
o Co-ordinate with other technologies to get the issues resolved within SLA.
o Responsible for administering and supporting 350 Citrix server environment on Windows
o Responsible for Terminal server builds and Citrix XenApp server deployments in both
Physical and virtual environments
o Supporting in-house application management in Citrix environment through Citrix
Streaming.

4. Base2 Media Works,Chennai.

  Designation : System Admin
 Duration : July 2011 – September 2013
 Platform : Windows .
Responsibilities
 Installation and configuration of Operating systems such as Windows Workstation’s ,XP,
Vista, Windows 7 ,Windows 8 , Windows 2003 & 2008 servers.
 Providing remote infrastructure support to the Clients.
 Installation and configuration of ADS, DNS,DHCP in Windows Server Operating Systems.
 Assigning the rights to domain users in order to maintain the security level across the network
 Providing support to users using AD (Reset/unlock password, create user, deactivate user
etc.)

ACADEMIC PROFICIENCY

Course Institution Examining Authority Year Percentage

MBA(IS) Annamalai university Annamalai university 2014 74.21

B.E(ECE) Vel tech Engineering college, Chennai Anna University 2010 66.54

HSC St.Joseph’s Hr.Sec School, Cuddalore State Board 2006 72.83

SSLC St.Joseph’s Hr. Sec School, Cuddalore State Board 2004 86.85