Sarah Tesfai has over 12 years of experience in banking and administration. She currently serves as a Service Manager at Wells Fargo Bank, where her responsibilities include training new employees, ensuring quality assurance, and managing branch operations. Prior to her current role, she worked as a Customer Service Representative and Lead Teller, assisting customers and meeting sales goals. She has a Bachelor's degree in progress from the University of Houston and various banking certifications.
Sarah Tesfai has over 12 years of experience in banking and administration. She currently serves as a Service Manager at Wells Fargo Bank, where her responsibilities include training new employees, ensuring quality assurance, and managing branch operations. Prior to her current role, she worked as a Customer Service Representative and Lead Teller, assisting customers and meeting sales goals. She has a Bachelor's degree in progress from the University of Houston and various banking certifications.
Sarah Tesfai has over 12 years of experience in banking and administration. She currently serves as a Service Manager at Wells Fargo Bank, where her responsibilities include training new employees, ensuring quality assurance, and managing branch operations. Prior to her current role, she worked as a Customer Service Representative and Lead Teller, assisting customers and meeting sales goals. She has a Bachelor's degree in progress from the University of Houston and various banking certifications.
Sarah Tesfai has over 12 years of experience in banking and administration. She currently serves as a Service Manager at Wells Fargo Bank, where her responsibilities include training new employees, ensuring quality assurance, and managing branch operations. Prior to her current role, she worked as a Customer Service Representative and Lead Teller, assisting customers and meeting sales goals. She has a Bachelor's degree in progress from the University of Houston and various banking certifications.
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Sarah Tesfai
Houston, TX
SERVICE MANAGER I am a highly-dedicated professional with over 12 years of banking and administrative experience with the desire to obtain a challenging and rewarding position in a professional environment with opportunities for career advancement and personal growth.
❖ Training and career development of new and current team members
❖ Administrative Support to ensure Quality Assurance ❖ Extensive knowledge and understanding of banking products and services ❖ Microsoft Word, Excel and Outlook Skills ❖ Excellent verbal, written, and interpersonal communication skills
PROFESSIONAL EXPERIENCE Wells Fargo Bank, Sugarland, TX
Service Manager 2015 - Present
● Coach all team members to follow customer experience behavioral matrix and identifying recommendations for financial success to all customers. ● Interview and train new team members on policies and procedures, bank products, and operational soundness. ● Delegate essential tasks assist with lobby leading and effective scheduling for the branch. ● Conduct team meetings and one-on-ones to ensure exceptional performance is maintained by all team members ● Manager responsible for Branch Control Review and passed with acceptable rating in 2016 ● Conduct weekly one-on-ones with teller team to ensure performance staying consistent and meets expectations.
Customer Service & Sales Representative 2014- 2015
● Process various personal loans for clients to ensure accuracy and completeness. ● Complete needs assessments on new and existing customers to meet financial needs. ● Resolve inquiries/issues for all clients regarding all products and services. ● Provide recommendations to all clients for financial improvement with various products and services. ● Delegate essential tasks and assist with lobby management. ● Assist with coaching all team members with sales/referrals while providing quality customer service.
Lead Teller, Service Manager 1 2004-2014
● Reached bronze and silver goals quarterly by referring products/services and received top ratings for customer service. ● Assisted management with work flow to ensure tellers are successful balancing their cash drawer daily, having great rapport with customers, and meeting their referral and sales goals ● Maintained filing system and organize documents that adhere to policy and procedures within the company.
Education University of Houston Bachelor of Science, Human Resources Development (in progress) John Foster Dulles High School Diploma, 2001
Certification Notary Public, State of Texas CFPB Loan Originator
Volunteer Experience Junior Achievements USA, JA in a Day at Burton Elementary, October 2016 Attack Poverty, Friends of North Richmond, Dec 2015
