Scribd
Upload
75 views

Outbound Call Script: Optional

The agent calls a prospective customer to introduce the FieldEngineer marketplace and encourage them to register. They confirm the customer's contact details and willingness to learn more. If interested, the agent guides the customer through the online registration process, obtaining their new user ID at the end. The agent closes by emphasizing the benefits and offering further assistance, then updates their call log and follows up via email.

Uploaded by

k devi
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
75 views

Outbound Call Script: Optional

The agent calls a prospective customer to introduce the FieldEngineer marketplace and encourage them to register. They confirm the customer's contact details and willingness to learn more. If interested, the agent guides the customer through the online registration process, obtaining their new user ID at the end. The agent closes by emphasizing the benefits and offering further assistance, then updates their call log and follows up via email.

Uploaded by

k devi
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 3

Outbound Call Script

Good Morning,
Am I speaking to Mr.________________?
Hello Mr.________________,
My Name is _____________________ and I am calling from the FieldEngineer.com …>
Is it a good time to speak to you for a couple of minutes?
:: I am not a network Engineer / grumpy Individual
I appreciate you talking to me and thank you for your time; you have a pleasant day Mr. _________.
Bye.. .

:: Affirmative❶ :: Negative❷
Great! Mr.__________________, I appreciate you talking to me Mr. __________.
FieldEngineer.com is an innovative marketplace for Can I call you back at another time please?
network engineers and Customers.
:: Affirmative❹ :: Not interested❸
The jobs are then matched for the most appropriate
In the meantime let me send I respect that….>
engineer and gets assigned.
you some more information Would that be fine, If I
You can expect all kinds of network and telecomm about the FieldEngineer.com send details about our
related jobs, starting from Cabling to Rack and Stack marketplace to your email marketplace, …> your
and managing devices. address that is: email address that is:
_____@___.__ . _____@___.__ .
Moreover, the registration is free and takes a couple
of minutes to Sign Up. Is that email address correct?
Optional: The reason I am calling you is that, as a :: Yes⓬ :: No⓭
part of the registration campaign, I am contacting
Thank you for confirming your May I take down your
prospective engineers in your area for registering in
email address MR email address please?
our Marketplace.
___________.
::
Mr. ___________ I would encourage you to go ahead
and register yourself at www.FieldEngineers.com. Thank you for sharing
your email address
If you would like to sign up now I can be with you on
Mr.__________
the phone for the initial setup.

↓ ↓    Proceed to Call Closure❾


:: Yes❼ :: I will do that later❽
We are pleased to welcome you as a new All right Mr. ________________
SERVICE PROVIDER with Field Engineer.
If you need any help on the signup process, please feel free to
use our live chat and email support services.
i. Navigate to www.fieldengineer.com
On the top right side of the screen you In the meantime, Let me send you the sign up process document
will see the Sign up button. to your email address that is: _____@___.__ .
Is that email address correct?
Click on the signup button and select :: Yes⓮ :: No⓯
Engineer. Now you will be redirected to
Thank you for May I take down your email address please?
the Sign-up screen
confirming your
ii. Enter your Email address, Name, ::
email address
Password and click on Sign UP. Thank you for sharing your email address
MR
iii. An activation link for your account Mr.__________
___________.
has been sent to your Email address.
iv. Now you open your email and click
on specified link, you will be
presented with your profile
dashboard.
v. Your account has been created and is
active.
vi. Can you please share with me the ID
number that has been created for
you please? It is the number just
below your name in the top middle
portion of your profile page

Thank you Mr. __________. For your time and patient. You can now proceed with updating the details in
your profile. I am sending you an email with all the information needed to update your profile.
For any further assistance…..

Call Closure:❾
Evaluating FieldEngineer.com Marketplace will give you an idea of how we can help you enhance your
earnings by utilizing your free time ...> Our intention is to introduce ourselves to you and provide you with
options to think about.
::
Thank you for your time and consideration; you have a pleasant day.
::
Bye.

Post Closer:❿
The agent should update the following in the log:
1. Interaction sequence,
2. Prospect’s commitment level
3. Send out the follow-up email
4. Schedule follow-up call if necessary
5. Monitor registration completion

Possible Call Flow


❶-❺-❼-⓫-❾-❿
❶-❺-❽-⓮-❾-❿
❶-❺-❽-⓯-❾-❿

❶-❻-❼-⓫-❾-❿
❶-❻-❽-⓮-❾-❿
❶-❻-❽-⓯-❾-❿

❷-❹-⓬-❾-❿
❷-❹-⓭-❾-❿
❷-❸-⓬-❾-❿
❷-❸-⓭-❾-❿

You might also like